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Ola Money Complaints & Reviews

3.1
Updated: Jan 23, 2026
Complaints 1398
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792
Unresolved
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Ola Money reviews & complaints page 62

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R
Ram Naresh Govindadass
from Auroville, Tamil Nadu
Jul 28, 2017
Resolved
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Address: Nagapattinam, Tamil Nadu, 609801

Iam from mayiladuthurai. A phone call from unknown number to our landline number and they asked sbi card number and otp without the cvv number from ur site the money has been debiited with 9999 of 2 times totally 19998. Pls refund the mobile and i registerd complaint to your mail id. I need the money soon or i will file complaint against your wallet site and provide court notice against you please provide neccesary steps to fullfil my query as soon as possible
Sep 1, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Jul 28, 2017
Updated by Ram Naresh Govindadass
Iam from mayiladuthurai .a phone call from unknown number to our landline number and they asked sbi card number and otp without the cvv number from ur site the money has been debiited with 9999 of 2 times totally 19998 .pls refund the money. and i registerd complaint to your mail id.i need the money soon or i will file complaint against your wallet site and provide court notice against you please provide neccesary steps to fullfil my query as soon as possible
Verified Support
Jul 29, 2017
Ola Money Customer Care's response
Ola Ram,

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money
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    D
    Debendra_Tripathy
    from Chennai, Tamil Nadu
    Jul 27, 2017
    Resolved
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    Address: 600041

    Hi,

    This is a fradulent transaction on my father's sbi debit card.

    Date & time: 27 jul 2017, around 3.29 pm ist

    From card : 622018xxxxxx0834 - sbi account

    Amount : rs9999

    Attaching mail sent by bank for this transaction below.

    "thank you for using your sbi debit card 622xx0834 for a purchase worth rs9999.0 on pos payust[protected] at ola money - zipcash txn#[protected]."

    Fir lodged with local police station and yet to receive the fir copy. Will attach the sacn copy as soon as we rceive the same.

    Already spoken on customer care, would drop a mail as well. Please arrange a call back if you need further details. Have shared my number below.

    Please block the money movement for the transaction immediately and would wait for your call or mail for refund of the money.

    Regards,
    Debendra kumar tripathy
    [protected]
    Aug 28, 2017
    Complaint marked as Resolved 
    Ola Money customer support has been notified about the posted complaint.
    Verified Support
    Jul 28, 2017
    Ola Money Customer Care's response
    We understand your concern regarding an unauthorized transaction processed towards Ola Money.

    We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

    In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
    Jul 28, 2017
    Updated by Debendra_Tripathy
    please find the card number : 622018#######0834 . Will ask the bank to drop a mail at [protected]@olacabs.com
    Jul 29, 2017
    Updated by Debendra_Tripathy
    Got to know over call that the wallet has been blocked from which the transaction is made and money from that wallet is moved to one account, will ask cybercell/police to drop a mail to you guys so that account details can be shared with them so that investigation can be carried out on that account details.
    Jul 29, 2017
    Updated by Debendra_Tripathy
    Please update your risk rules so that for these type of transaction in future the money would be put hold with manual intervention and money can't be spent by the fraud.
    Jul 29, 2017
    Updated by Debendra_Tripathy
    I mean without* manual intervention
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      B
      bhusan bansal
      from Bathinda, Punjab
      Jul 27, 2017
      Resolved
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      Address: Ludhiana, Punjab, 04292

      R /sir/madam
      On 26/7/2017 at 3 pm someone call my wife as bank offier from mobile no [protected] and ask detail of sbi atm card failing that my atm card will blocked as she donot know much about online fraud she gave full detail and also otp password so he made transaction 0f rs 9999 (Sbipg[protected]o1 by pos) so please stop the order made by him as we have not given any order and help me to get my money back my a/c is in sbi modeltown ext - d block ludhiana thanking you
      Sep 1, 2017
      Complaint marked as Resolved 
      Ola Money customer support has been notified about the posted complaint.
      Verified Support
      Jul 28, 2017
      Ola Money Customer Care's response
      We understand your concern regarding an unauthorized transaction processed towards Ola Money.

      We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

      In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
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        A
        Aarav Mishra
        from Solan, Himachal Pradesh
        Jul 27, 2017
        Resolved
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        Resolved

        Address: 342001
        Website: WWW.Ola money

        One person yesterday (26/7/17) with ph no. [protected] called us saying he was a sbi bank manager my mother attempted call and he emotionally black males and snatches atm card no. My mother doesn't know about online banking the cyber crime took place through this atm no.
        4591- xxxx - xxxx-2392
        Transaction are
        Date 26/7/17 - sbipg[protected]ola money - zip cash 9999 rs
        Date 26/7/17 - sbipg[protected]ola money - zip cash 9999 rs
        Please took action as soon as possible and please return / credit money
        Aug 28, 2017
        Complaint marked as Resolved 
        Ola Money customer support has been notified about the posted complaint.
        Verified Support
        Jul 28, 2017
        Ola Money Customer Care's response
        We understand your concern regarding an unauthorized transaction processed towards Ola Money.

        We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

        In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
        we have provided this details no. of times through email and telephonic to your executives in this connection please refer the complaint submitted by us on 27/7/17 and telephonic conversation b/w your senior executive and us on 27/7/17 between 4:30 to 5:00 AM and it was told by your executive that your a/c is already blocked from 25th afternoon when the transaction occured from your a/c it was already known to us as a fraud transaction and after this we are getting information/opinion from your executive which is very embarrassing. It is further stated that we are not holding any a/c with your company the amount transacted was fraud from our a/c to stranger a/c
        he might be holding a/c in your company & your executive responsible of debiting and crediting money should be aware of whether the amount transacted is fraud or correct
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          K
          K. Krishna Leela
          from Hyderabad, Telangana
          Jul 27, 2017
          Resolved
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          Address: East Godavari, Andhra Pradesh

          Hi team,

          On 27 july 2017 one fake person calling from mobile no. [protected] claiming to be from sbi bank took details of my sbi bank account debit card and illegally
          A fraudulent deduction of 3990rs has been made from my savings account towards (Fraud) purchase on pos payust[protected] at ola money - zipcash transcation txn:[protected]. Please cancel the transaction so that i can get money back. Kindly help to resolve the issue.
          Kindly help to resolve the issue.

          Thanks,
          K. Mounika
          [protected]
          Sep 1, 2017
          Complaint marked as Resolved 
          Ola Money customer support has been notified about the posted complaint.
          Verified Support
          Jul 28, 2017
          Ola Money Customer Care's response
          We understand your concern regarding an unauthorized transaction processed towards Ola Money.

          We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

          In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
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            P
            pkraipali
            from Delhi, Delhi
            Jul 27, 2017
            Resolved
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            Sir,

            On 21 july 2017 one fake person calling from mobile no. [protected] claiming to be from sbi bank took details of my sbi bank account debit card and illegally purchased for rs. 9999 from my debit card account on pos payust[protected] at ola money - zipcash txn#[protected].

            Kindly take action to arrest the person and credit the amount in my bank account.

            Thanks
            Pradeep kumar rai
            Aug 29, 2017
            Complaint marked as Resolved 
            Ola Money customer support has been notified about the posted complaint.
            Verified Support
            Jul 28, 2017
            Ola Money Customer Care's response
            We understand your concern regarding an unauthorized transaction processed towards Ola Money.

            We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

            In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation
            Sir,

            In response to your reply dated July 27, 2017 my SBI debit card (Maestro) first 6 and last 4 digits are:

            First 6 digits are: 622018
            Last 4 digits are: 6034

            Please take action against this fraud and block the wallet.

            My complaint was as below:

            On 21 july 2017 one fake person calling from mobile no. [protected] claiming to be from sbi bank took details of my sbi bank account debit card and illegally purchased for rs. 9999 from my debit card account on pos payust[protected] at ola money - zipcash txn#[protected].

            Kindly take action to arrest the person and credit the amount in my bank account.

            Thanks
            Pradeep kumar rai
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              M
              missionmoney
              from Ahmedabad, Gujarat
              Jul 26, 2017
              Resolved
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              Address: Durg, Chhattisgarh, 490023
              Website: Ola money

              Dear sir/ madam.

              Today at around 11:30 am, my mother got a call on her phone from [protected] which i think is bihar/ jharkhand reliance sim. My parents stay in bhilai, c. G. The unknown person said he was calling from sbi branch situtated at supela bhilai and asked my mother to provide sbi atm card details & aadahar details belonging to my father account and said account will get inactivated if details not provided urgently. Since my father eas not at home and my mother is innocent/ not aware of online banking & fraud cases and she provided all details inlcuding otp received on registered mobile no. 2 transactions hit in my father bank account. Details are as follows:
              A) sbipg[protected]ola money - zipcash of rs. 4999/- on 26.07.17
              B) sbipg[protected]ola money - zipcash of rs. 4999/- on 26.07.17

              I request you to kindly stop the above payment to him immediately whosoever he is & share with us his registered number & address details and pls try to get our money back from him. It was my fathers saving. He was saving from last so many years & we belong lower middle class family. We don't have enough money to survive. Kindly help us soon.
              Sep 1, 2017
              Complaint marked as Resolved 
              Ola Money customer support has been notified about the posted complaint.
              Verified Support
              Jul 27, 2017
              Ola Money Customer Care's response
              Ola,

              Greetings of the day!

              We understand your concern regarding an unauthorized transaction processed towards Ola Money.

              We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

              In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

              Please feel free to revert with queries and we would be happy to assist you.

              Regards,

              Team Ola Money
              Paid INR 1999 to OLA Money account (Mobile No. [protected]) on 22/07/2017 at 11 to 11:05 AM.
              Account still showing 0 Balance. Almost waited for 20 minutes.
              The amount already debited from RBL Credit Card account.

              Please credit the OLA Money Account urgently.

              Manali Sarcar
              [protected]
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                S
                sanjaylegal
                from Hojai, Assam
                Jul 26, 2017
                Resolved
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                Address: Patna, Bihar

                Sir,
                My Client Shri Dwarka Singh, account holder of State Bank Of India, Mahendru Branch, Patna, has been victimised by cybercrime on 26.07.17. A person called my client on his mobile no.[protected] from Phone no.[protected] posing as SBI official. My client was asked about ATM serial no. and OTP sent on his mobile during the conversation. After knowing ATM serial no. and OTP Rs.10000/- was withdrawn from his account for transaction POS PAYUST[protected]. After receiving message of withdrawal a complaint is hereby made to you for necessary action.

                Thanking you.
                Yours,
                Sanjay Sinha
                Advocate,
                Patna High Court
                Ph: [protected]
                (On behalf of Shri Dwarka Singh, State Bank of India, Mahendru, Patna, saving A/c No.[protected])
                Sep 14, 2017
                Complaint marked as Resolved 
                Ola Money customer support has been notified about the posted complaint.
                Jul 26, 2017
                Updated by sanjaylegal
                Rs.10000/- at POS PAYUST[protected] Zipcash txn#[protected] on 26.07.17. After receiving message of fraudulent withdrawal a complaint is hereby made to you for necessary action and refund.
                Verified Support
                Jul 28, 2017
                Ola Money Customer Care's response
                We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

                In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
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                  M
                  MadhuriSarda
                  from Bengaluru, Karnataka
                  Jul 25, 2017
                  Resolved
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                  Address: 560059

                  Sir/ madam
                  I have tried to book a rail ticket on irctc site through payment mode as ola money on 25/07/2017. My ola money account mobile no. Is [protected], debited by rs. 375.68/- but ticket not booked through irctc. Transaction​ no. Cyya-2wkj-nuh6 dated25/07/2017. Refund still awaited from ola money to my account.
                  So you are requested to see the matter.

                  With regards,
                  Madhuri sarda
                  Aug 27, 2017
                  Complaint marked as Resolved 
                  Ola Money customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 26, 2017
                  Ola Money Customer Care's response
                  HI Madhuri,

                  Please note that, we have passed on the details to the relevant team. We request you to provide us 2 business days to get back with an update regarding the same.

                  Your patience and co-operation is highly appreciated.

                  Regards,
                  Team Ola Money
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                    A
                    Asharma1706
                    from Mumbai, Maharashtra
                    Jul 24, 2017
                    Resolved
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                    Address: Sehore, Madhya Pradesh, 462001

                    Sir/ Madam. Day before yesterday that is 22nd july 2017 in evening received call from unknown number and transfer 18000.00 to ZIP cash transaction ID SBIPG[protected]ola money by debit card from my SBI account Sehore branch, he has my ATM card number and wants to only CVV no. still his mobile is working and mobile No. 86779286.

                    Pl do the needful.
                    Aug 28, 2017
                    Complaint marked as Resolved 
                    Ola Money customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 26, 2017
                    Ola Money Customer Care's response
                    Hi,
                    We would request you to provide the first six and last four digits of the card to [protected]@olacabs.com in order for us to block the wallet.

                    In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
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                      R
                      RathiRahul
                      from Delhi, Delhi
                      Jul 24, 2017
                      Resolved
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                      Address: 251001

                      My mother received a call on her mobile from [protected] mobile number by a unknown person stating that he is calling from sbi, noida sector 63 branch, noida on the pretext of blocking her atm card and account.

                      On the pretext of helping her she was asked to reveal her account information along with pin number and otp, hence there are 2 fraudulent debit transaction of rs.4900/ (Txn#[protected]ola)- and rs. 5000/
                      (Txn#[protected]ola)- for ola money zip cash. It happened on 20/07/2017.

                      We are in process of lodging a police complaint. Kindly resolve the issue at the earliest.

                      Regards... Rahul
                      Aug 26, 2017
                      Complaint marked as Resolved 
                      Ola Money customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 25, 2017
                      Ola Money Customer Care's response
                      Hi Rahul,

                      We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                      In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
                      Jul 25, 2017
                      Updated by RathiRahul
                      Thanks for your response My mother debit card First six digits are 46378602 and last four digits are 0495.

                      please confirm one thing to me is money can be revert to my mother account or not.

                      please do the need full.
                      Jul 25, 2017
                      Updated by RathiRahul
                      I forgot to mention one thing i have already file the FIR in our my Cyber crime cell and also attached FIR copy to you .
                      Aug 01, 2017
                      Updated by RathiRahul
                      Please give some update.
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                        S
                        Soumya Ranjan Patel
                        from Mumbai, Maharashtra
                        Jul 24, 2017
                        Resolved
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                        Address: 770017

                        Hi,

                        My father received fraud call from unknown number and asked him to configure gst to bank accounts so he gave him details of two sbi accounts ending with card number 459xx6276 and 459xx7488 and amounts trsfered with bellow details.
                        Card459xx6276 - pos payust[protected] txn#[protected] rs9999.0
                        Card459xx6276 - pos payust[protected] txn#[protected] rs10000.0
                        Card459xx7488 - pos payust[protected] txn#[protected] rs9999.0

                        Kind request to block those amounts in respective account where it was transferred to and mean time we will furnish police complaint.

                        Kindly help on this as a total sum of around rs1, 40, 000 was transfered using different wallets.
                        Aug 24, 2017
                        Complaint marked as Resolved 
                        Ola Money customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 24, 2017
                        Ola Money Customer Care's response
                        Ola,

                        Greetings of the day!

                        We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                        We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

                        In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

                        Please feel free to revert with queries and we would be happy to assist you.

                        Regards,

                        Team Ola Money
                        Jul 24, 2017
                        Updated by Soumya Ranjan Patel
                        From Card : 459200XXXXXX6276 - SBI Account

                        Transaction Id - SBIPG[protected]Ola Money -Zipcash Mumbai- 10, 000.00
                        Transaction Id - SBIPG[protected]Ola Money -Zipcash Mumbai- 9, 990.00

                        Date & Time: 22 Jul 2017, Around 5.00 PM

                        From Card : 459150XXXXXX7488 - SBI Account

                        Transaction Id - SBIPG[protected]Ola Money - Zipcash - Rs 10, 000
                        Transaction Id - SBIPG[protected]Ola Money - Zipcash - Rs 9, 990
                        Date & Time: 23 Jul 2017, Around 10.00 AM

                        Fir lodged with local police station and provided them mail id mentioned .

                        Kindly do the needful and revert if required.

                        Regards,
                        Soumya Ranjan Patel,
                        [protected]

                        Jul 25, 2017
                        Updated by Soumya Ranjan Patel
                        Hi,

                        Please find Police FIR copy attached along with related documents.

                        Aug 18, 2017
                        Updated by Soumya Ranjan Patel
                        Kindly update on details provided.
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                          D
                          Deepak Janmanchi
                          from Delhi, Delhi
                          Jul 23, 2017
                          Resolved
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                          Resolved

                          Ola money — ola money amount debited from customers a/c by unknown person


                          My uncle received a call on his mobile from an unknown person stating that he is calling from sbi on the pretext of linking his aadhar with atm card.

                          On the pretext of helping him she was asked to reveal his account information along with pin number and otp, hence there was a fraudulent debit transaction of rs.9999/- ola money zip cash. It happened on 21/07/2017.
                          Here are the transaction details-
                          Sbi debit card 607xx7961
                          Purchase of worth rs 9999.0/- on pos payust[protected]
                          Txn#[protected]

                          We are in process of lodging a police complaint. Kindly resolve the issue at the earliest. Please try disclosing the personal details of culprit.
                          Sep 1, 2017
                          Complaint marked as Resolved 
                          Ola Money customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 24, 2017
                          Ola Money Customer Care's response
                          Hi,

                          Sorry about the experience you had.

                          We request you to kindly write to [protected]@olacabs.com along with the first 6 and last 4 digit of the card number.
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                            A
                            alok maitra
                            from Gurgaon, Haryana
                            Jul 22, 2017
                            Resolved
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                            Resolved

                            My mother received a call on her mobile from a unknown person stating that he is calling from sbi, neelam branch, faridabad on the pretext of blocking her atm card.

                            On the pretext of helping her she was asked to reveal her account information along with pin number and otp, hence there are 2 fraudulent debit transaction of rs.9999/- and rs. 9000/- for ola money zip cash. It happened on 21/07/2017.

                            We are in process of lodging a police complaint. Kindly resolve the issue at the earliest.

                            Regards... Alok
                            Aug 22, 2017
                            Complaint marked as Resolved 
                            Ola Money customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 22, 2017
                            Ola Money Customer Care's response
                            Hi Alok,

                            We request you to please share the first 6 digits and last 4 digits of the card number on [protected]@olacabs.com.

                            Please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation

                            Regards
                            Team Ola Money
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                              S
                              sree sini
                              from Mumbai, Maharashtra
                              Jul 21, 2017
                              Resolved
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                              Resolved

                              Address: 629704
                              Website: Olamoney

                              My father was cheated by a person who says he was a sbi officer calling to renew his atm card immediately.in a hurry my father replied his atm debit card number through the phone and so fraud man have used my father's account 2 times in ola money ([protected] for 10000 rupees and [protected] for 9999 rupees). Regarding this, we have filed a complaint on police stations and higher official's. Please do the necessities regarding this complaint..
                              Sini sreekumar...
                              Aug 30, 2017
                              Complaint marked as Resolved 
                              Ola Money customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 22, 2017
                              Ola Money Customer Care's response
                              Hi Sini,

                              We request you to please share the first 6 digits and last 4 digits of the card number on [protected]@olacabs.com.

                              Please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation

                              Regards
                              Team Ola Money
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                                vinmau04
                                Jul 20, 2017
                                Resolved
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                                Address: 560076

                                Respected sir,

                                My father received mobile call from a unknown person and reveled his account information along with pin number, hence there are 3 fraudulent debit transaction of rs.9990/- each (Rs.9990/-x 3times) happened as on 18/07/2017. We have lodged a police complaint. The relative copies and the a/c statement attached for your reference. Kindly resolve the issue at the earliest.

                                Thanks
                                Vinutha
                                Aug 20, 2017
                                Complaint marked as Resolved 
                                Ola Money customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 20, 2017
                                Ola Money Customer Care's response
                                Hi Vinutha,

                                Please note that we have traced and blocked the fraud user's Ola Money wallet.

                                Further, we request you to file a complaint in Cyber Crime police station or the bank and inform police to send us a notice to [protected]@olacabs.com from their official mail ID, so that we can share the details with them for further investigation.

                                Regards,
                                Team Ola Money
                                Hi Sir,

                                Thanks for the prompt reply. As per your advise we have requested in the local police station to send the notice to the above mentioned email id. Please do check & let us know if you have received any intimation from [protected]@olacabs.com team regarding the same.

                                Hope your proactive action of blocking the account based on our complaint will reduce these type of offence especially those innocent Senior citizen(like my Dad) who are still finding difficulty in observing the new technology on bank through mobile.

                                Hope this initiative resolves this issue at the earliest so that the money can be recovered. Please do let us know what we can do from our side to expedite the same.

                                Thanks in advance.

                                Regards
                                Vinutha
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                                  prajakta_sakpal
                                  from Mumbai, Maharashtra
                                  Jul 20, 2017
                                  Resolved
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                                  Address: Mumbai City, Maharashtra, 400014
                                  Website: www.olamoney.com

                                  There was an fraudulent activity, through which the money (Rs.9999) was transferred to ola money, from my state bank account debit card (Ola money - zipcash txn#[protected].). Can you please help me to track down the individual to whom the money got transferred and also reverse the transactions.

                                  Please take this as an urgent matter and let me know what all you require to track the individual...
                                  Aug 20, 2017
                                  Complaint marked as Resolved 
                                  Ola Money customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 20, 2017
                                  Ola Money Customer Care's response
                                  Hi Prajakta,

                                  We request you to please share the first 6 digits and last 4 digits of the card number on [protected]@olacabs.com.

                                  Please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation

                                  Regards
                                  Team Ola Money
                                  Jul 25, 2017
                                  Updated by prajakta_sakpal
                                  Sbi Debit Card no. [protected] 078
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                                    Sidhant Sehgal
                                    from Mohali, Punjab
                                    Jul 19, 2017
                                    Resolved
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                                    Address: Jalandhar, Punjab, 144003

                                    There was an fraudulent activity, through which the money (Rs.9950) was transferred to ola money, from my state bank account debit card (Zipcash txn#[protected]. Can you please help me to track down the individual to whom the money got transferred and also reverse the transactions.

                                    Please take this as an urgent matter and let me know what all you require to track the individual
                                    Aug 20, 2017
                                    Complaint marked as Resolved 
                                    Ola Money customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 20, 2017
                                    Ola Money Customer Care's response
                                    Hi Sidhant,

                                    We request you to please share the first 6 digits and last 4 digits of the card number on [protected]@olacabs.com.

                                    Please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation

                                    Regards
                                    Team Ola Money
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                                      Tapatel
                                      from Mumbai, Maharashtra
                                      Jul 17, 2017
                                      Resolved
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                                      Address: Ahmedabad, Gujarat, 382345
                                      Website: Www.olamoney.com

                                      Hiii
                                      A rahul sharma name person called me from the number [protected] and asking me abt my sbi debit card...
                                      He introduce him self as a sbi employee and said that my atm card is about to block... And asking abt my atm card number...
                                      He debited 19998 from my sbi account number [protected]...
                                      Please do something in this matter and reverse my valuable money...
                                      Aug 17, 2017
                                      Complaint marked as Resolved 
                                      Ola Money customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 17, 2017
                                      Ola Money Customer Care's response
                                      Ola,

                                      Greetings for the day!

                                      We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                                      We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                                      In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                                      Please feel free to revert with queries and we would be happy to assist you.

                                      Regards,

                                      Team Ola Money
                                      Jul 18, 2017
                                      Updated by Tapatel
                                      first six digits are 622018 and last four digits are 5333
                                      Dear team,

                                      on line fraud is done by this no [protected] in the name of SBI bank

                                      PAYUST[protected] At ola Money ZIP Cash

                                      Bank transaction no is[protected] amount Rs 3989
                                      Bank transaction no is[protected] amount Rs 4989

                                      Thanks
                                      Saurabh
                                      [protected]
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                                        Rintitutu
                                        from Duliagaon, Assam
                                        Jul 13, 2017
                                        Resolved
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                                        Address: 788819

                                        Sir,
                                        I would like to inform you that on 21st june 2017 i received a fraud call from [protected] claiming himself to be an sbi employee and later i have found that an amount of rs 50000 has been debited from my account. I have also registered an fir against this. But today i found that an amount of rs 9999 & rs 9980 has been credited in ola money on 21st june 2017
                                        Concern.
                                        Therefore i request you to look the matter as soon as possible and
                                        Reverse all the transactions associated with [protected].
                                        I have also attached a copy of fir for your convenience
                                        Aug 14, 2017
                                        Complaint marked as Resolved 
                                        Ola Money customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 14, 2017
                                        Ola Money Customer Care's response
                                        We request you to forward these details along with the first six and last four digits of your card number to [protected]@olacabs.com
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