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Ola Money Complaints & Reviews

3.1
Updated: Jul 7, 2025
Complaints 1395
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792
Unresolved
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Ola Money reviews & complaints page 62

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A
Aarav Mishra
from Solan, Himachal Pradesh
Jul 27, 2017
Resolved
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Address: 342001
Website: WWW.Ola money

One person yesterday (26/7/17) with ph no. [protected] called us saying he was a sbi bank manager my mother attempted call and he emotionally black males and snatches atm card no. My mother doesn't know about online banking the cyber crime took place through this atm no.
4591- xxxx - xxxx-2392
Transaction are
Date 26/7/17 - sbipg[protected]ola money - zip cash 9999 rs
Date 26/7/17 - sbipg[protected]ola money - zip cash 9999 rs
Please took action as soon as possible and please return / credit money
+2 photos
Aug 28, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2017
Ola Money Customer Care's response
We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
we have provided this details no. of times through email and telephonic to your executives in this connection please refer the complaint submitted by us on 27/7/17 and telephonic conversation b/w your senior executive and us on 27/7/17 between 4:30 to 5:00 AM and it was told by your executive that your a/c is already blocked from 25th afternoon when the transaction occured from your a/c it was already known to us as a fraud transaction and after this we are getting information/opinion from your executive which is very embarrassing. It is further stated that we are not holding any a/c with your company the amount transacted was fraud from our a/c to stranger a/c
he might be holding a/c in your company & your executive responsible of debiting and crediting money should be aware of whether the amount transacted is fraud or correct

one person took cyber crime or attempted fraud call /transaction - Comment #2816911 - Image #0
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    K
    K. Krishna Leela
    from Hyderabad, Telangana
    Jul 27, 2017
    Resolved
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    Address: East Godavari, Andhra Pradesh

    Hi team,

    On 27 july 2017 one fake person calling from mobile no. [protected] claiming to be from sbi bank took details of my sbi bank account debit card and illegally
    A fraudulent deduction of 3990rs has been made from my savings account towards (Fraud) purchase on pos payust[protected] at ola money - zipcash transcation txn:[protected]. Please cancel the transaction so that i can get money back. Kindly help to resolve the issue.
    Kindly help to resolve the issue.

    Thanks,
    K. Mounika
    [protected]
    Sep 1, 2017
    Complaint marked as Resolved 
    Ola Money customer support has been notified about the posted complaint.
    Verified Support
    Jul 28, 2017
    Ola Money Customer Care's response
    We understand your concern regarding an unauthorized transaction processed towards Ola Money.

    We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

    In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
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      P
      pkraipali
      from Delhi, Delhi
      Jul 27, 2017
      Resolved
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      Sir,

      On 21 july 2017 one fake person calling from mobile no. [protected] claiming to be from sbi bank took details of my sbi bank account debit card and illegally purchased for rs. 9999 from my debit card account on pos payust[protected] at ola money - zipcash txn#[protected].

      Kindly take action to arrest the person and credit the amount in my bank account.

      Thanks
      Pradeep kumar rai
      Aug 29, 2017
      Complaint marked as Resolved 
      Ola Money customer support has been notified about the posted complaint.
      Verified Support
      Jul 28, 2017
      Ola Money Customer Care's response
      We understand your concern regarding an unauthorized transaction processed towards Ola Money.

      We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

      In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation
      Sir,

      In response to your reply dated July 27, 2017 my SBI debit card (Maestro) first 6 and last 4 digits are:

      First 6 digits are: 622018
      Last 4 digits are: 6034

      Please take action against this fraud and block the wallet.

      My complaint was as below:

      On 21 july 2017 one fake person calling from mobile no. [protected] claiming to be from sbi bank took details of my sbi bank account debit card and illegally purchased for rs. 9999 from my debit card account on pos payust[protected] at ola money - zipcash txn#[protected].

      Kindly take action to arrest the person and credit the amount in my bank account.

      Thanks
      Pradeep kumar rai
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        M
        missionmoney
        from Ahmedabad, Gujarat
        Jul 26, 2017
        Resolved
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        Address: Durg, Chhattisgarh, 490023
        Website: Ola money

        Dear sir/ madam.

        Today at around 11:30 am, my mother got a call on her phone from [protected] which i think is bihar/ jharkhand reliance sim. My parents stay in bhilai, c. G. The unknown person said he was calling from sbi branch situtated at supela bhilai and asked my mother to provide sbi atm card details & aadahar details belonging to my father account and said account will get inactivated if details not provided urgently. Since my father eas not at home and my mother is innocent/ not aware of online banking & fraud cases and she provided all details inlcuding otp received on registered mobile no. 2 transactions hit in my father bank account. Details are as follows:
        A) sbipg[protected]ola money - zipcash of rs. 4999/- on 26.07.17
        B) sbipg[protected]ola money - zipcash of rs. 4999/- on 26.07.17

        I request you to kindly stop the above payment to him immediately whosoever he is & share with us his registered number & address details and pls try to get our money back from him. It was my fathers saving. He was saving from last so many years & we belong lower middle class family. We don't have enough money to survive. Kindly help us soon.
        Sep 1, 2017
        Complaint marked as Resolved 
        Ola Money customer support has been notified about the posted complaint.
        Verified Support
        Jul 27, 2017
        Ola Money Customer Care's response
        Ola,

        Greetings of the day!

        We understand your concern regarding an unauthorized transaction processed towards Ola Money.

        We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

        In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

        Please feel free to revert with queries and we would be happy to assist you.

        Regards,

        Team Ola Money
        Paid INR 1999 to OLA Money account (Mobile No. [protected]) on 22/07/2017 at 11 to 11:05 AM.
        Account still showing 0 Balance. Almost waited for 20 minutes.
        The amount already debited from RBL Credit Card account.

        Please credit the OLA Money Account urgently.

        Manali Sarcar
        [protected]
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          S
          sanjaylegal
          from Hojai, Assam
          Jul 26, 2017
          Resolved
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          Address: Patna, Bihar

          Sir,
          My Client Shri Dwarka Singh, account holder of State Bank Of India, Mahendru Branch, Patna, has been victimised by cybercrime on 26.07.17. A person called my client on his mobile no.[protected] from Phone no.[protected] posing as SBI official. My client was asked about ATM serial no. and OTP sent on his mobile during the conversation. After knowing ATM serial no. and OTP Rs.10000/- was withdrawn from his account for transaction POS PAYUST[protected]. After receiving message of withdrawal a complaint is hereby made to you for necessary action.

          Thanking you.
          Yours,
          Sanjay Sinha
          Advocate,
          Patna High Court
          Ph: [protected]
          (On behalf of Shri Dwarka Singh, State Bank of India, Mahendru, Patna, saving A/c No.[protected])
          Sep 14, 2017
          Complaint marked as Resolved 
          Ola Money customer support has been notified about the posted complaint.
          Jul 26, 2017
          Updated by sanjaylegal
          Rs.10000/- at POS PAYUST[protected] Zipcash txn#[protected] on 26.07.17. After receiving message of fraudulent withdrawal a complaint is hereby made to you for necessary action and refund.
          Verified Support
          Jul 28, 2017
          Ola Money Customer Care's response
          We understand your concern regarding an unauthorized transaction processed towards Ola Money.

          We would request you to please provide the first 6 and last 4 digits of the card for us to block the wallet.

          In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
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            M
            MadhuriSarda
            from Bengaluru, Karnataka
            Jul 25, 2017
            Resolved
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            Address: 560059

            Sir/ madam
            I have tried to book a rail ticket on irctc site through payment mode as ola money on 25/07/2017. My ola money account mobile no. Is [protected], debited by rs. 375.68/- but ticket not booked through irctc. Transaction​ no. Cyya-2wkj-nuh6 dated25/07/2017. Refund still awaited from ola money to my account.
            So you are requested to see the matter.

            With regards,
            Madhuri sarda
            Aug 27, 2017
            Complaint marked as Resolved 
            Ola Money customer support has been notified about the posted complaint.
            Verified Support
            Jul 26, 2017
            Ola Money Customer Care's response
            HI Madhuri,

            Please note that, we have passed on the details to the relevant team. We request you to provide us 2 business days to get back with an update regarding the same.

            Your patience and co-operation is highly appreciated.

            Regards,
            Team Ola Money
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              A
              Asharma1706
              from Mumbai, Maharashtra
              Jul 24, 2017
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              Address: Sehore, Madhya Pradesh, 462001

              Sir/ Madam. Day before yesterday that is 22nd july 2017 in evening received call from unknown number and transfer 18000.00 to ZIP cash transaction ID SBIPG[protected]ola money by debit card from my SBI account Sehore branch, he has my ATM card number and wants to only CVV no. still his mobile is working and mobile No. 86779286.

              Pl do the needful.
              Aug 28, 2017
              Complaint marked as Resolved 
              Ola Money customer support has been notified about the posted complaint.
              Verified Support
              Jul 26, 2017
              Ola Money Customer Care's response
              Hi,
              We would request you to provide the first six and last four digits of the card to [protected]@olacabs.com in order for us to block the wallet.

              In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
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                R
                RathiRahul
                from Delhi, Delhi
                Jul 24, 2017
                Resolved
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                Address: 251001

                My mother received a call on her mobile from [protected] mobile number by a unknown person stating that he is calling from sbi, noida sector 63 branch, noida on the pretext of blocking her atm card and account.

                On the pretext of helping her she was asked to reveal her account information along with pin number and otp, hence there are 2 fraudulent debit transaction of rs.4900/ (Txn#[protected]ola)- and rs. 5000/
                (Txn#[protected]ola)- for ola money zip cash. It happened on 20/07/2017.

                We are in process of lodging a police complaint. Kindly resolve the issue at the earliest.

                Regards... Rahul
                +1 photos
                Aug 26, 2017
                Complaint marked as Resolved 
                Ola Money customer support has been notified about the posted complaint.
                Verified Support
                Jul 25, 2017
                Ola Money Customer Care's response
                Hi Rahul,

                We would request you to please provide the first six and last four digits of the card for us to block the wallet.

                In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com with the supporting documents for investigation.
                Jul 25, 2017
                Updated by RathiRahul
                Thanks for your response My mother debit card First six digits are 46378602 and last four digits are 0495.

                please confirm one thing to me is money can be revert to my mother account or not.

                please do the need full.
                Jul 25, 2017
                Updated by RathiRahul
                I forgot to mention one thing i have already file the FIR in our my Cyber crime cell and also attached FIR copy to you .
                Aug 01, 2017
                Updated by RathiRahul
                Please give some update.
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                  S
                  Soumya Ranjan Patel
                  from Mumbai, Maharashtra
                  Jul 24, 2017
                  Resolved
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                  Address: 770017

                  Hi,

                  My father received fraud call from unknown number and asked him to configure gst to bank accounts so he gave him details of two sbi accounts ending with card number 459xx6276 and 459xx7488 and amounts trsfered with bellow details.
                  Card459xx6276 - pos payust[protected] txn#[protected] rs9999.0
                  Card459xx6276 - pos payust[protected] txn#[protected] rs10000.0
                  Card459xx7488 - pos payust[protected] txn#[protected] rs9999.0

                  Kind request to block those amounts in respective account where it was transferred to and mean time we will furnish police complaint.

                  Kindly help on this as a total sum of around rs1, 40, 000 was transfered using different wallets.
                  Aug 24, 2017
                  Complaint marked as Resolved 
                  Ola Money customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 24, 2017
                  Ola Money Customer Care's response
                  Ola,

                  Greetings of the day!

                  We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                  We would request you to please provide the first 6 and last 4 digits of the card for us to trace and block the wallet.

                  In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the concerned authorities to write to [protected]@olacabs.com / [protected]@olacabs.com with the supporting documents for investigation.

                  Please feel free to revert with queries and we would be happy to assist you.

                  Regards,

                  Team Ola Money
                  Jul 24, 2017
                  Updated by Soumya Ranjan Patel
                  From Card : 459200XXXXXX6276 - SBI Account

                  Transaction Id - SBIPG[protected]Ola Money -Zipcash Mumbai- 10, 000.00
                  Transaction Id - SBIPG[protected]Ola Money -Zipcash Mumbai- 9, 990.00

                  Date & Time: 22 Jul 2017, Around 5.00 PM

                  From Card : 459150XXXXXX7488 - SBI Account

                  Transaction Id - SBIPG[protected]Ola Money - Zipcash - Rs 10, 000
                  Transaction Id - SBIPG[protected]Ola Money - Zipcash - Rs 9, 990
                  Date & Time: 23 Jul 2017, Around 10.00 AM

                  Fir lodged with local police station and provided them mail id mentioned .

                  Kindly do the needful and revert if required.

                  Regards,
                  Soumya Ranjan Patel,
                  [protected]

                  Jul 25, 2017
                  Updated by Soumya Ranjan Patel
                  Hi,

                  Please find Police FIR copy attached along with related documents.

                  Aug 18, 2017
                  Updated by Soumya Ranjan Patel
                  Kindly update on details provided.
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                    D
                    Deepak Janmanchi
                    from Delhi, Delhi
                    Jul 23, 2017
                    Resolved
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                    Ola money — ola money amount debited from customers a/c by unknown person


                    My uncle received a call on his mobile from an unknown person stating that he is calling from sbi on the pretext of linking his aadhar with atm card.

                    On the pretext of helping him she was asked to reveal his account information along with pin number and otp, hence there was a fraudulent debit transaction of rs.9999/- ola money zip cash. It happened on 21/07/2017.
                    Here are the transaction details-
                    Sbi debit card 607xx7961
                    Purchase of worth rs 9999.0/- on pos payust[protected]
                    Txn#[protected]

                    We are in process of lodging a police complaint. Kindly resolve the issue at the earliest. Please try disclosing the personal details of culprit.
                    Sep 1, 2017
                    Complaint marked as Resolved 
                    Ola Money customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 24, 2017
                    Ola Money Customer Care's response
                    Hi,

                    Sorry about the experience you had.

                    We request you to kindly write to [protected]@olacabs.com along with the first 6 and last 4 digit of the card number.
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                      A
                      alok maitra
                      from Gurgaon, Haryana
                      Jul 22, 2017
                      Resolved
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                      Resolved

                      My mother received a call on her mobile from a unknown person stating that he is calling from sbi, neelam branch, faridabad on the pretext of blocking her atm card.

                      On the pretext of helping her she was asked to reveal her account information along with pin number and otp, hence there are 2 fraudulent debit transaction of rs.9999/- and rs. 9000/- for ola money zip cash. It happened on 21/07/2017.

                      We are in process of lodging a police complaint. Kindly resolve the issue at the earliest.

                      Regards... Alok
                      Aug 22, 2017
                      Complaint marked as Resolved 
                      Ola Money customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 22, 2017
                      Ola Money Customer Care's response
                      Hi Alok,

                      We request you to please share the first 6 digits and last 4 digits of the card number on [protected]@olacabs.com.

                      Please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation

                      Regards
                      Team Ola Money
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                        S
                        sree sini
                        from Mumbai, Maharashtra
                        Jul 21, 2017
                        Resolved
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                        Address: 629704
                        Website: Olamoney

                        My father was cheated by a person who says he was a sbi officer calling to renew his atm card immediately.in a hurry my father replied his atm debit card number through the phone and so fraud man have used my father's account 2 times in ola money ([protected] for 10000 rupees and [protected] for 9999 rupees). Regarding this, we have filed a complaint on police stations and higher official's. Please do the necessities regarding this complaint..
                        Sini sreekumar...
                        Aug 30, 2017
                        Complaint marked as Resolved 
                        Ola Money customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 22, 2017
                        Ola Money Customer Care's response
                        Hi Sini,

                        We request you to please share the first 6 digits and last 4 digits of the card number on [protected]@olacabs.com.

                        Please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation

                        Regards
                        Team Ola Money
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                          V
                          vinmau04
                          Jul 20, 2017
                          Resolved
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                          Address: 560076

                          Respected sir,

                          My father received mobile call from a unknown person and reveled his account information along with pin number, hence there are 3 fraudulent debit transaction of rs.9990/- each (Rs.9990/-x 3times) happened as on 18/07/2017. We have lodged a police complaint. The relative copies and the a/c statement attached for your reference. Kindly resolve the issue at the earliest.

                          Thanks
                          Vinutha
                          +4 photos
                          Aug 20, 2017
                          Complaint marked as Resolved 
                          Ola Money customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 20, 2017
                          Ola Money Customer Care's response
                          Hi Vinutha,

                          Please note that we have traced and blocked the fraud user's Ola Money wallet.

                          Further, we request you to file a complaint in Cyber Crime police station or the bank and inform police to send us a notice to [protected]@olacabs.com from their official mail ID, so that we can share the details with them for further investigation.

                          Regards,
                          Team Ola Money
                          Hi Sir,

                          Thanks for the prompt reply. As per your advise we have requested in the local police station to send the notice to the above mentioned email id. Please do check & let us know if you have received any intimation from [protected]@olacabs.com team regarding the same.

                          Hope your proactive action of blocking the account based on our complaint will reduce these type of offence especially those innocent Senior citizen(like my Dad) who are still finding difficulty in observing the new technology on bank through mobile.

                          Hope this initiative resolves this issue at the earliest so that the money can be recovered. Please do let us know what we can do from our side to expedite the same.

                          Thanks in advance.

                          Regards
                          Vinutha
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                            P
                            prajakta_sakpal
                            from Mumbai, Maharashtra
                            Jul 20, 2017
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400014
                            Website: www.olamoney.com

                            There was an fraudulent activity, through which the money (Rs.9999) was transferred to ola money, from my state bank account debit card (Ola money - zipcash txn#[protected].). Can you please help me to track down the individual to whom the money got transferred and also reverse the transactions.

                            Please take this as an urgent matter and let me know what all you require to track the individual...
                            Aug 20, 2017
                            Complaint marked as Resolved 
                            Ola Money customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 20, 2017
                            Ola Money Customer Care's response
                            Hi Prajakta,

                            We request you to please share the first 6 digits and last 4 digits of the card number on [protected]@olacabs.com.

                            Please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation

                            Regards
                            Team Ola Money
                            Jul 25, 2017
                            Updated by prajakta_sakpal
                            Sbi Debit Card no. [protected] 078
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                              S
                              Sidhant Sehgal
                              from Mohali, Punjab
                              Jul 19, 2017
                              Resolved
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                              Resolved

                              Address: Jalandhar, Punjab, 144003

                              There was an fraudulent activity, through which the money (Rs.9950) was transferred to ola money, from my state bank account debit card (Zipcash txn#[protected]. Can you please help me to track down the individual to whom the money got transferred and also reverse the transactions.

                              Please take this as an urgent matter and let me know what all you require to track the individual
                              Aug 20, 2017
                              Complaint marked as Resolved 
                              Ola Money customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 20, 2017
                              Ola Money Customer Care's response
                              Hi Sidhant,

                              We request you to please share the first 6 digits and last 4 digits of the card number on [protected]@olacabs.com.

                              Please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Please ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation

                              Regards
                              Team Ola Money
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                                T
                                Tapatel
                                from Mumbai, Maharashtra
                                Jul 17, 2017
                                Resolved
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                                Resolved

                                Address: Ahmedabad, Gujarat, 382345
                                Website: Www.olamoney.com

                                Hiii
                                A rahul sharma name person called me from the number [protected] and asking me abt my sbi debit card...
                                He introduce him self as a sbi employee and said that my atm card is about to block... And asking abt my atm card number...
                                He debited 19998 from my sbi account number [protected]...
                                Please do something in this matter and reverse my valuable money...
                                Aug 17, 2017
                                Complaint marked as Resolved 
                                Ola Money customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 17, 2017
                                Ola Money Customer Care's response
                                Ola,

                                Greetings for the day!

                                We understand your concern regarding an unauthorized transaction processed towards Ola Money.

                                We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

                                In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

                                Please feel free to revert with queries and we would be happy to assist you.

                                Regards,

                                Team Ola Money
                                Jul 18, 2017
                                Updated by Tapatel
                                first six digits are 622018 and last four digits are 5333
                                Dear team,

                                on line fraud is done by this no [protected] in the name of SBI bank

                                PAYUST[protected] At ola Money ZIP Cash

                                Bank transaction no is[protected] amount Rs 3989
                                Bank transaction no is[protected] amount Rs 4989

                                Thanks
                                Saurabh
                                [protected]
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                                  R
                                  Rintitutu
                                  from Duliagaon, Assam
                                  Jul 13, 2017
                                  Resolved
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                                  Address: 788819

                                  Sir,
                                  I would like to inform you that on 21st june 2017 i received a fraud call from [protected] claiming himself to be an sbi employee and later i have found that an amount of rs 50000 has been debited from my account. I have also registered an fir against this. But today i found that an amount of rs 9999 & rs 9980 has been credited in ola money on 21st june 2017
                                  Concern.
                                  Therefore i request you to look the matter as soon as possible and
                                  Reverse all the transactions associated with [protected].
                                  I have also attached a copy of fir for your convenience
                                  +1 photos
                                  Aug 14, 2017
                                  Complaint marked as Resolved 
                                  Ola Money customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 14, 2017
                                  Ola Money Customer Care's response
                                  We request you to forward these details along with the first six and last four digits of your card number to [protected]@olacabs.com
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                                    V
                                    v_kanchivijay
                                    from Delhi, Delhi
                                    Jul 11, 2017
                                    Resolved
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                                    Yesterday (10-july-2017) at around 11 am one of the hacker called my uncle and somehow he had trace my uncle's debit card details and done a fraudulent transaction worth rs 10299 through ola money. We had registered a police complaint as well. Please help us out to give us the amount back and credit to the account itself. It will be very much helpful for us if you do refund the amount back to the account.

                                    The order numbers are:
                                    1) sbipg[protected] rs 2000/-
                                    2) sbipg[protected] rs 1299/-
                                    3) sbipg[protected] rs 5000/-
                                    4) sbipg[protected] rs 2000/-

                                    Kindly help us out immediately. Thank you.
                                    Aug 14, 2017
                                    Complaint marked as Resolved 
                                    Ola Money customer support has been notified about the posted complaint.
                                    Jul 11, 2017
                                    Updated by v_kanchivijay
                                    And also immediately cancel the request made by the fraud.
                                    Verified Support
                                    Jul 12, 2017
                                    Ola Money Customer Care's response
                                    Ola Vijay,

                                    We request you to share the first six and last four digits of your card number.We also request you to file a complaint in Cyber Crime police station/your bank and inform the authorities to send us a notice to [protected]@olacabs.com from their official mail ID. We request you to please write to [protected]@olacabs.com after lodging a FIR with the police.So that we can share the details with them for further investigation.

                                    Regards
                                    Team Ola Money
                                    Jul 12, 2017
                                    Updated by v_kanchivijay
                                    Hi Team,

                                    Please find the first six and last four digits of the card used by the hacker.

                                    First Six Digit - 622018
                                    Last Four Digit - 8105

                                    soon, I will be attaching all the required documents for your kind perusal.

                                    Regards,
                                    V. Vijaya Kumar
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                                      G
                                      GafarMD
                                      Jul 9, 2017
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                                      Address: Khammam, Andhra Pradesh, 507117

                                      Hi,
                                      Someone used my debit card without my notice and recharged worth of Rs 9999+9999(2 recharges) of Ola money. Please help me to assist and please cooperate to trace that fraudulent. We have raised a police complaint already.
                                      The guy did phone phising and made fraud with us and used my debit card.

                                      I will share all the details including police complaint, please do the needfull

                                      Awaiting for your response
                                      +1 photos
                                      Aug 11, 2017
                                      Complaint marked as Resolved 
                                      Ola Money customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 11, 2017
                                      Ola Money Customer Care's response
                                      Ola Gafar,

                                      We request you to file a complaint in Cyber Crime police station/your bank and inform the authorities to send us a notice to [protected]@olacabs.com from their official mail ID. So that we can share the details with them for further investigation.

                                      Regards
                                      Team Ola Money
                                      A fraud made a payment of 9999.00 from my debit card receiving wrong information yesterday at 10:46am. Sir plz try to refund my money to my wallet. I will be so grateful to you for this.

                                      Someone used my debit card to recharge Ola Money - Comment #2782672 - Image #0
                                      I transfered the money it is showing that it has been transfered but the receiver has not received the money

                                      Someone used my debit card to recharge Ola Money - Comment #2789349 - Image #0
                                      On 10/07/2017 my sbi saving acc in name of savita verma has been debited by Rs. 9999/- fradulently kindly help me to reverse that amount..
                                      Fraud call and debited 9998 rs twice from my sbi account
                                      Atm first six digits are 622018 last four digits are 5333

                                      Someone used my debit card to recharge Ola Money - Comment #2792092 - Image #0
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                                        S
                                        Sushma Dixit Shukla
                                        from Kuju, Jharkhand
                                        Jul 9, 2017
                                        Apr 29, 2023
                                        This thread was updated on Apr 29, 2023
                                        Resolved
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                                        Resolved

                                        Address: Ranchi, Jharkhand, 834002
                                        Website: ola money zipcash.in [email protected]

                                        Shukla Sushmas
                                        Jul 8, 15:10 IST

                                        This is a follow-up to your previous request #447840 "Fw:"

                                        PLEASE CANCEL MY ORDER NUMBERS:

                                        SBIPG[protected]

                                        SBIPG[protected]

                                        This has been done by some hacker, on 29.06.2017
                                        my name is shriranjan prasad shukla
                                        This application I am giving since 20.06.2017 withF.I.R. reported at Ranchi cyber crime thana.
                                        Aug 12, 2017
                                        Complaint marked as Resolved 
                                        Ola Money customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 11, 2017
                                        Ola Money Customer Care's response
                                        Ola Shriranjan,

                                        We would like to inform you that, we have traced and blocked the fraud user's Ola Money wallet.

                                        Further, We request you to file a complaint in Cyber Crime police station/your bank and inform the authorities to send us a notice to [protected]@olacabs.com from their official mail ID. So that we can share the details with them for further investigation.

                                        Regards,
                                        Team Ola Money
                                        Hi,
                                        Yesterday I recharged my ola money with rs. 1999 the ref number is[protected]. I can only see rs.946 in my account even after I recharged the account with Rs. 1999/-
                                        Hii my name is Varun Lalla
                                        CRN[protected]
                                        Yesterday i had booked cab so there i paid driver through google pay but wasn't gone to driver then i paid in cash Driver told he will return money back if he receives money. Money is deducted from my gpay yet i hadn't received my money back
                                        My reference id is 3534632 . My ola money postpaid service is not working since last few weeks.
                                        So please solve my problem as soon as possible.

                                        Track your request, your ticket ID is (455999) - Comment #3885997 - Image #0
                                        I cleared my dues but my ola money postpaid account is blocked.

                                        Track your request, your ticket ID is (455999) - Comment #3944599 - Image #0
                                        Track your request, your ticket ID is (455999) - Comment #3944599 - Image #1
                                        Track your request, your ticket ID is (455999) - Comment #3944599 - Image #2
                                        Track your request, your ticket ID is (455999) - Comment #3944599 - Image #3
                                        My money deducted but not added in ol money app, so pls refund my money back. Amount is rs 280/-

                                        Track your request, your ticket ID is (455999) - Comment #3951075 - Image #0
                                        To Ola Team,

                                        I didn't transact on 3rd April 2022 but Rs. 50 is charged on my ola postpaid.
                                        I have already cleared all the dues.
                                        Filed a complaint through email but no response.

                                        Ticket Id : 4261399

                                        Track your request, your ticket ID is (455999) - Comment #3982016 - Image #0
                                        Hello
                                        My ticket id for Ola is 4831478.
                                        Give me updates on same.
                                        I paid my amount in full and cash. INR 1500 post-paid bill has been generated, additionally. I am writing continuously but no follow up from Ola. Kindly resolve the issue.

                                        My ticket IDs

                                        [protected]
                                        [protected]

                                        CRN [protected]
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