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Ola Money Complaints & Reviews

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Updated: Jan 23, 2026

Complaints 1398

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792

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606

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Address: Thane, Maharashtra, 421201

Website: ola

I had booked a cab from Dombivili to Kharghar.
The driver collected cash and Ola money was also debited for the booking OSN[protected].
Even though the driver has confessed but ola does not have the policy of refund. I have received a mail from ola saying that they can not do anything regarding this and care will be taken to educate the driver in future. Such a branded company like ola does not have the facility of refunding the customer is a big concern.

Ola Money customer support has been notified about the posted complaint.

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Address: Bhopal, Madhya Pradesh, 462026

Website: olamoney

Dear Sir / Madam,

I have paid bill of my post paid mobile number [protected] on 29.11.2016 for Rs 681/-.The amount deducted from my account instantely .Money is not recieved to BSNL post paid mobile bill account [protected] yet.The amount is deducted from my account and is not recieved at BSNL .Hence it is the failure of your system .Kindly refund the amount immediately to avoid complication .

Regards
Asha Yadav
Bhopal 462026
Phone [protected]
[protected]

Ola Money customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110059

Website: care#zipcash.in

Yesterday i did transfer the amount ₹104 through ola money application in my state bank of india account but now still i could not receive the payment. I am sending you mail also but no response for your side.
I am sending you an image and ticket id also (238276).

Please check and revert me.

Thanks n regards,
Bhavna sharma

[protected]

Ola Money customer support has been notified about the posted complaint.

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G

Gowtham Bheeman

from Meerut, Uttar Pradesh

Dec 19, 2016

Transferred a sum of Rs.144 to ola cabs chauffeur through ola money.. amount was debited from my wallet but not credited to the beneficiary.

S

Saraswati Nair

from Surat, Gujarat

Dec 19, 2016

Hello, i have transffered 300rs online through net banking to ola money on 10th December 2016 from Indusind Bank the amount got deducted from my account but it did not appeared in my ola money app, please refund my money ASAP

Contact no.[protected]
Name :Saraswati

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Address: Bangalore, Karnataka, 560034

I have recharged ola money by Rs 1000/- on 08 Dec 2016 applying promo code EXTRA25 as offered by ola company for 25% additional cashback (upto Rs 250). The code "Extra25" was accepted too. Transaction ID ola-logo C8X6-YALX-RFPM. But the same additional amount has not been credited on my account.

May I request you to initiate actions to credit the additional amount at the earliest.

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Address: 120001

. I'm ola customer.. Today i have started to add money in ola money..in that why my adding my money was debited from my kvb account 300rs/- but it that money was not added in ola money... Please refund my money.. I never ever expected from ola.. Im a regular customer but as this issue came.. Really my interest for ola was gone... If you people want me as a regular customer then as soon as possible refund my money.. I have mailed you but there is only one response.. So please refund my money

Ola Money customer support has been notified about the posted complaint.

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R

ravipudi

Dec 15, 2016

Ola Money — Revert back for ola money to bank account

I have upgraded my wallet with some amount, now I want to revert it

how can I get back to back account with out any deducion

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Address: 500016

Website: Ola Cab

Hi... I'm Ola customer.. Yesterday I have started to add money in Ola Money.. In that why my adding my money was debited from MY KVB account 300Rs/- but it that money was not added in Ola MOney... Please refund my money.. I never ever expected from Ola.. Im a regular customer but as this issue came.. Really My interest for Ola was gone... If you people want me as a regular customer then as soon as possible refund my money.. I have mailed you but there is only one response.. So please refund my money
PayU ID - [protected]
Transaction ID - c8ww-eb46-n8ny
Bank Ref No. - [protected]

Ola Money customer support has been notified about the posted complaint.

Dec 07, 2016

Updated by Sumalatha Nandru 2 days back I have tried to transfor my 300/-rs money from KVB Account to OLA Money but it was failed and My money 300/- was debited but that money was not added in Ola Money.. I contacted with Ola customer services they said your transaction was failed and we haven't received your money so u just contact with your bank people.. KVB Bank account, Im mainting this account from past 9months, I dont have any prblm with this account but recently my money deibted for Ola Money but that money not added in Ola Money.. So please refund my money as soon as possible.. I'm waiting for your response.

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D

Deevanshu Kumar Singh

from Delhi, Delhi

Dec 7, 2016

Hi,

I added Rs 250 on my ola wallet on 1st December late night & when i tried to use it on 2nd December morning,
It Shows zero balance.
Kindly ask your support team to call me.
Transaction ID: C8WI-N4JN-2LOB

Pavithra Reddy's reply, Feb 1, 2017

Did you get your money in to your account??

P

peermajid28

from Leh, Jammu and Kashmir

Dec 15, 2016

Yesterday on 8th of december, i recharged my phone number from ola money but till now the payment hasnt been made to the cellular operator. As the ola company is claiming that we refund the same amount of money within 24 hours but that has not happened yet. Kindly refund the same amount as my last date for payment is due on 10th december, 2016

S

srini9367

from Chennai, Tamil Nadu

Dec 18, 2016

Hi, I added Rs.1999/- yesterday to Ola money using my ICICI bank debit card; while the amount got debited from my account it was not added into the ola money; again I tried to add Rs.499/- from my ICiCI bank debit card to Ola money account today, amount got debited from my bank account but was not added into my Ola account

Can you kindly verify and help get my money back

Below are the debit debit details of my account

Serial Number Transaction Date Transaction Remark CR/DR Amount (INR)
1 19/12/2016 IIN/I-Debit/ZipCash C/[protected] Dr. 599.00
2 17/12/2016 IIN/I-Debit/ZipCash C/[protected] Dr. 1999.00

A

Aakash Ablack

from Bengaluru, Karnataka

Dec 19, 2016

200 rs deducted from account but not credited to ola

Details
Your a/c 07269451 is debited Rs 200 on[protected] A/c balance is Rs 316.79 Info: INB/[protected]/PAYU.IN/ola

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Address: New Delhi, Delhi, 560100

Website: olamoney.com

Hi,
I paid for a ola ride and paid using ola money. the coupon was applied for the ride but the driver refused to come and I had to cancel the ride. ola charged me 50 for cancellation, but refunded it promptly.
the second driver came but ola chrarged me peak charges at 0730 in the morning on a Saturday. I was to get some 100 rs cashback for the first two ride. I presume ola is compensating for this 100 rs cashback by ensuring that the ride always with peak charges. how can you have peak time at 730 in the morning and that too on a Saturday!! double whamy: ola never credited the 100 rs back saying that the code "cashless" was not applied. so in effect I ended up paying peak charges and dint even get the rs 100 cashback. feel swindled now. I might as well use paytm.

Ola Money customer support has been notified about the posted complaint.

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M

makkem

Dec 12, 2016

Hi,
Using ola app i have tried to recharge ola money account, amount debited from my account. But ola money not updated into my ola account.Idid not ind any customercare contact, i think its worst.as per my experience dont use olamoney

Ref: INB/[protected]/payu.in/

Regards,
Murali
[protected]

K

kumarkjk

from Chennai, Tamil Nadu

Dec 16, 2016

Hi, my number [protected]. Your server not responding... How to transfer the amount to bank.. Or pls refund the money to my Ac number pls

D

Dhanu Varma

from Hyderabad, Telangana

Dec 22, 2016

I transferred the amount 900 on 17december the transaction shows pending I didn't get the money in my account..

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Address: 444602

Respected Sir/Madam

I am miss Sarswati Keshavrao Chunatkar request you to please refund / charge back. the fare said amt which transaction in is not done by me. The transaction in done by the fraudsters i am giving you the details of the transaction along with id proof and copy of account statements

The details are as follows :-
ATM Card Number :- 459115XXXXXX3297
Date of transaction :- 30/11/2016
Amount :- 2450 (Two thousand Fifty Ruppes)
Transaction No. :- POS[protected]
Contact No. :- [protected]
ID Proof :- Adhar Card (Scan Copy Atteched)
Copy of A/C Statement :- (Attached)
Address proof :- Aadhar card (Scan Copy Atteched)

please do it as urgent basis

Ola Money customer support has been notified about the posted complaint.

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K

Ketan Kapuria

from Mumbai, Maharashtra

Dec 1, 2016

You just used Rs. 117.60 from your Ola Money account to shop with our partner BookMyShow.Your transaction ID is C8P0-YY25-OPXG. Your updated Ola Money balance is Rs 122.40. Help your loved ones during the cash crisis. Send /Receive Ola Money through your Ola cabs app in a click.
Cash back not received on this transaction

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Address: New Delhi, Delhi, 110089

Website: Ola money

I have recharged around 599 Rupees today and i am not able to access my account it says create an account but i already added amount and i don't know what account that was because i had access my account via my iphone.
Now when i am trying to access my account its says register an account.

Please refund me otherwise i will file a case in fast track court & going to spread this news in news channel.

I am a website developer and i know how to take this company down. I will register a domain name right away and make a website on it.

I am trying to call support but noone is answering a call. I am surprise to see that 70 complaint already registered & how this company making a fool to user.

But i am not a fool because i know my rights well and it will gonna take me just a few month to take get a compensation from this company.

Regards,
Rohit dhawan

Ola Money customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400053

Website: www.olamoney.com

Date of incident-9/10 nov'16
Amount-599/-
Transaction Id - c8nj-grvl-7d1s

Date of 2nd incident - 28 nov'16
Amount-200/-

This company is a fraud. Twice it has happened that I have tried to recharge my Ola Money wallet and the money gets deducted but it doesn't refelct in the wallet balance. It insanely hard to get in touch with customer support people here. Even if you do manage to get in touch with one, they assure you, but in the end you never get to see the money being refunded. There have been so many cases of emergency wherein their services have been of no use to me, on top of that I end up loosing my money. If nothing is done here soon, I am definitely reaching out to the law. *uck you OLA MONEY

Ola Money customer support has been notified about the posted complaint.

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R

ranu rai

from Bengaluru, Karnataka

Nov 7, 2018

I tried to clear my postpaid dues but it has not been cleared at all. And money deducted from my account for 4 times. And the consumer support service is very bad. There is no way to directly talk to any employee.

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On 31st. October I had travelled from Santacruz to Thane and returned. Both in Ola cab.
CRN[protected] was the number on your receipt for RS. 645 trip to thane.
CRN[protected] was the number on your receipt for RS. 593 for the return Journey.
I had enough of money in my Ola account and the above amounts were deducted from it accordingly

Yet I had to make cash payments also as both the drivers said that there was no mention of Ola Moneny in their mobile. I wonder how such mistake happened and why I was punished.Pl. look into the matter and arrange to put those moneny I my Wallet.I am a simple house wife and do not know much about this system.I feel cash transaction is the only way I should go in for.

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Address: Mumbai City, Maharashtra, 400083

Rs. 1000 from my OLA Money Wallet has been transferred to wrong Account ([protected]) ...the money has been debited from my OLA money balance. I would like to reverse this transfer. I even tried to call this Account number ([protected]); however I get the message that this number is not working.

Appreciate help.

Regards,
Amol Kapse ([protected])

Dec 12, 2016

Complaint marked as Resolved

OLA Money returned the amount

Ola Money customer support has been notified about the posted complaint.

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D

Deepakmishra09

from Mumbai, Maharashtra

Nov 28, 2016

Today I booked an ola mini and travelled for around 21 km. The booking number is CRN[protected] . While I booked the cab it showed estimated fare of 400 but it charged 976 rupees. It is too high for a travel of just 21 kms. I felt cheated, please take care of the issue and refund the extra amount.

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Address: 560068

Website: Payuanitechnologies

I made a recharge of 1999 using hdfc netbanking, which did not reflect in ola money ever. Checked with zip cash and hdfc, transaction was successful with payuanitechnolgies.. But neither ola money is recharged nor i got the refund. Tired of following up.. Can someone tell me what i need to do other than not using ola money ever again in my life
Contact details - [protected]@gmail.com

Ola Money customer support has been notified about the posted complaint.

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M

Manesh Reena

from Delhi, Delhi

Nov 24, 2016

My bill no. KRN[protected] for Rs 48 was paid in cash & amount was also deducted from my Ola Money account.

Auto Driver details Gopinath K Mob: [protected] Auto no. KA02AD1763, no response from him.

Please reverse Rs 48 back to my account Ola Money account.

Regards
Manesh
[protected]

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Address: Ghaziabad, Uttar Pradesh, 201012

I travelled on ola cab on 24th Oct 16 at 6.30 morning to home to new delhi railway stnThe driver Desh Raj informed that he did not have cash. Needed cash for toll. I ageed on completion of ride made the Rs 409. Later after three minutes got message that its also deducted from wallet. Their was no system with which i can withdraw back.

My experience is very bad, unconfortable and felt cheated using ola money.

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Address: 560103

Website: www.olacabs.com

I have taken a ride in Ola cab on October 7th from Panathur Bangalore to Bangalore Airport, which costs around 1100 INR. I had 2000 INR in my Ola money account. The driver asked me to pay cash so I payed him the amount in cash. I observed later that same amount has been deducted from my Ola money account without any notification. When I raised a complaint they admitted that there has been double payment, but to my surprise they told me that they can't refund in this case. I usually don't use app cabs but in this case I feel like being robbed.

Ola Money customer support has been notified about the posted complaint.

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S

shivan1224

from Vepagunta, Andhra Pradesh

Nov 13, 2016

HI i also faced similar situation, did they refund the money?

C

Ckeerthi

Nov 21, 2016

Happened to me too yesterday. They even refused to talk to driver to re-imburse the money. Ola is a bunch of cheaters, such apathy for customers .

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Address: Pune, Maharashtra

Ola has a pathetic system where they will deduct money from ola money even if cash has been paid. Ola money has refused to refund.

A company that has big ambitions like ola should always keep customers first. This attitude will only result no repeat customers. I am never going use ola money especially since there are other options in the market.

Cab driver is - arvind ([protected])

Ride taken on - 19.10.2016 crn[protected]

Ola Money customer support has been notified about the posted complaint.

Oct 19, 2016

Updated by [email protected] Ola has a pathetic system where they will deduct money from ola money even if cash has been paid.Ola money has refused to refund.

A company that has big ambitions like OLA should always keep customers first. This attitude will only result in no repeat customers. I am never going to use ola money again especially since there are other options in the market.

Cab Driver is - Arvind([protected])

Ride taken on - 19.10.2016 CRN[protected]

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Address: Bangalore, Karnataka, 560023

Website: Olamoney

Crn[protected]
Date of travel : 13th oct 2016 (Morning)
From vijaynagar to electronic city.

Ola money got deducted and cash has been paid - ola is refusing to refund

Sourav gajbhiya and deepa lakshmi and mahesh are the supervisors whom i spoke

Driver nama is rakshit
Vehicle number : grey etios ka41 b 5363

The behaviour and response from ola was horrible it is ridiculous that even they are resistable to reachout to driver and talk to him

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I have recharged By ola money. I did not get amount to mobile. I asked ola customare care person. they told If you give confirmation mail from airtel about this issue. we will refund. After i sent airtel unsuccessful confirmation to ola, they do not give refund. They telling again and again. we have successful message for recharge. They cheating me.

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Address: Rangareddy, Andhra Pradesh, 500018

Website: www.olamoney.com

My request id was 125906, i have complaint regarding the ola money, i discussed with your customer care guy but in vain, it still showing ola money disocunt on the page of bookmyshow, when the dates are finished why is it being showed still on thefront page of tickets booking of bookmyshow, why are you cheating public by false notification of discounts, no where in conditions its being showed so and so date, i have send complete proof of it too, if you guy really wanna make money dont cheat make it in fair way... god bless you

Ola Money customer support has been notified about the posted complaint.

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H

Hemang Parbat

from Thiruvananthapuram, Kerala

Aug 22, 2016

I did recharge my tata sky DTH from ola money app. In last week. The amount got deducted from the app however my tata sky was not recharged. When I checked with tata sky, I got to know that they have not received the amount. I tried calling ola money costumer care, but couldn't reach. How can I get my money back?

T

Tarandeep Hora

from Mumbai, Maharashtra

Oct 18, 2016

Hi team

I have Recharged my metro card number [protected]on 8 October for Mumbai metro of rs 100 through ola money.recharge shows successful at that time.but now the balance is 0 I haven't use the card.plz help on urgent basis.please do the needful I want it to be done asap .help!!!

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Kindly advise me that I have recharge my mobile no.[protected] post paid no. with OLA MONEY TODAY 02/07/2016 AT 3.26PM.BUT the said amount rs.125/-has not been credited in my mobile account so far.
kindly do the needful earliest.

thanks and regards.

SUSHIL KUMAR BANSAL

MOB.[protected]

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