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[Resolved]  Olx Cashmycar — Wrong voucher received

I sold my car on 02/12/2019 and was assured of a OYO Voucher worth Rs 10000, which would be valid for one year. The voucher code came in the form of an SMS after several follow ups and there was no proper documentation of terms and conditions. Now when I wanted to book a stay using the voucher, it tells me voucher is not valid. On calling the manager Mr.Kushal Nandy, he refuses to acknowledge the offer and asks for documentation, which was never provided. Then I lodged a complaint with their customer care and the person named Aman assured me to look into this. It has been more than a week and he has stopped accepting my calls.
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Aug 5, 2021
Complaint marked as Resolved 
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Dear OLX User,

In case of further query or clarification please call our customer care number[protected]:00 am to 07:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

We look forward to serving you better.
Debarpan Mallick's [Complaint's author] reply, Nov 10, 2020
All of the above have been tried since the last one month, but of no use. 2-3 of your staff has called back stating that they are looking into it and then there is no reply. This is getting highly disappointing now.
Cashmycar OLX's reply, Dec 2, 2020
Dear Debarpan,

We apologize for the inconvenience and certainly wouldn't want you to feel this way. Please share your contact number with us so that we can take this up with our team.

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