| Address: New Delhi, Delhi, 800001 |
| Website: www.olx.in |
I posted an ad on olx, apple iphone 6 plus 128gb mint applecare+ warranty box accessories of id[protected].
After posting my ad, after one day i got an email that my ad is not going live because according to olx in an email sent to me, they said "your ad contains prohibited item or content. At olx, for legal and ethical reasons, we do not allow certain items or services. This policy ensures all our users have a safe, secure and delightful experience."
They also stated these points which i as a customer need to take care of,
Here is a list of some of the products olx does not allow:
1. Drugs, weapons, and items of an obscene or erotic nature
2. Cigarettes, tobacco products and alcoholic beverages
3. Ads for football matches
4. Pharmaceutical products, medical devices that are under government regulation
5. Human organs or any other human parts
6. Stolen goods, hacked or pirated goods, robbery or other services considered criminal
7. Goods that do not exist or that you do not own
8. Animals that are protected by law.
9. Paid sexual services
10. Services that offer writing of thesis or master's papers or any falsification of documents.
When i went through the email and the mentioned points, i was furious because there was not a single mentioned point that i did not follow. I posted an ad accordingly if you see the reply from olx india.
I replied them asking where my ad has gone wrong, because i do not see any rule that i broke during posting my ad.
To this olx india replied, "i wish to inform you that our system does not accept ads with special symbols like "#" and also we do not allow ads offering the sale of a product for a limited time period like you have mentioned in your ad "offer valid only until 28 april" so is the reason it was rejected. I request you to kindly make the necessary changes to your ad and re-post it."
I have an issue here, if i have not broken any rule that you mentioned in the email which you first sent, why do you push me to make changes. If there were such rules about # and usage of words like "offer valid until" they should have stated upfront on the website. It should be in there warning or dos and donts section.
A person takes time from there busy life to get few things done, and after that if companies do such behaviour, feeling themselves above the customers, then it is unacceptable.
Olx india should have mentioned it very clearly upfront that such and such words are not allowed.
They have commercial ads all over the wesbite can't they do this little to assist their customers? Cant they post a single quick guide for the customers?
I think olx india is harassing me and wasting my time. This is not a transparent practice and olx india is keeping people in the dark with their rules.
I am attaching the replies i got from olx india.
I am not satisfied with the replies i recieved because the two emails state two different points.
We deeply regret the inconvenience caused to you. Please share the details at [protected]@olx.in so that we may look into it.
Looking forward to your mail.
Thank you!