OLX India Complaints & Reviews

Jan 19, 2021

OLX India Customer Care's response Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!

Jan 19, 2021

OLX India Customer Care's response Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Kindly call us on our hotline number[protected]:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

Awaiting reply from you!

Jan 17, 2021

OLX India Customer Care's response Dear OLX User,

We deeply apologize for the inconvenience caused and we would like to thank you for bringing this to our notice.

We would like to inform you as per the details shared, we have blocked the mentioned user from our site.

The user will not be able to use the account any further on OLX for any purpose.

This is to inform you if you wish to escalate this any further, you can always reach out to the legal authorities for an FIR or to file a cyber complaint.

Please be rest assured, we will provide all the support for the investigation.

The legal authorities can write to us at [protected]@olx.in.

If required by the police or other legal authorities, OLX will provide the available records (IP, email, and date and time of posting) of the user who posted the ad.

We would like to thank you for bringing this issue to our attention.

For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

Jan 17, 2021

OLX India Customer Care's response Dear OLX User,

We're sorry for the inconvenience caused to you.

We wish to look into your concern on priority. However, we would require more information to assist you appropriately

Please find below the list of required information -

1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

2) You may also share the suspect's contact details used on OLX with us.

3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

Hope the provided information helps.

For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

Thank you for your patience and support.

Jan 15, 2021

OLX India Customer Care's response Dear OLX User,

We apologize for any inconvenience this may have caused you. There are multiple reasons due to which an account can be banned.
In order for us to assist you please share your details along with your registered number at [protected]@olx.in. We will assist you on priority.

Thanks,
Team OLX

Jan 14, 2021

OLX India Customer Care's response Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Kindly call us on our hotline number[protected]:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

Awaiting reply from you!

Jan 13, 2021

OLX India Customer Care's response Dear OLX User,

We're sorry for the inconvenience caused to you.

We wish to look into your concern on priority. However, we would require more information to assist you appropriately

Please find below the list of required information -

1) Kindly share the pertinent Ad Id / phone number or email Id/ that you are referring to.

2) You may also share the suspect's contact details used on OLX with us.

3) If you have made any payment, kindly share some supporting proof that you have made the money transfer such as bank transaction(s)/online transaction(s).

4) Please email us all possible details at [protected]@olx.in, as it will help us resolve the issue appropriately.

As you would be aware, OLX only provides a platform to seller and buyer and we do not participate or interfere in negotiations during transactions.

We would also suggest you contact the legal authorities and file an FIR with them regarding this matter. For any clarification, the police can reach out to us at [protected]@olx.in.

In the event it is required by the police or other legal authorities, OLX will provide the access records (IP, email, and date and time of posting) of the user who posted the ad to the appropriate legal agent. We look forward to your response.

Hope the provided information helps.

For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.

Thank you for your patience and support.

Jan 12, 2021

OLX India Customer Care's response Dear OLX User,

Greetings from Team OLX!

In case of further query or clarification please call our customer care number[protected]:00 am to 07:00 pm) available seven days a week from your registered mobile number or you can write to us on [protected]@olx.in.

We look forward to serving you better.

Jan 11, 2021

OLX India Customer Care's response Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!