Dear Olx Team,
This is to inform your that I am a victim of Fraud on OLX platform. Today dated 26-Aug-20 I have uploaded an image of Washing machine on OLX at a price of 4, 000 having registered no. [protected] and have received acceptance and call from unknown person (Contact no. [protected]) (attached screenshot) who was calling from himself from Indian army and showed his Aadhar and Pancard details with name of MANJEET (attached) in which that person called and said he want to to purchase the item and said they have to do some advance payment on this and his bhabhi will come and collect the product from our home. He shared the phone pay QR code and done two times payment of Rs 10 & 50/- and money was first debited from my account and then credited to my account.
Thereafter, He shared a QR code of Rs 4, 000/- and said he don't have paytm and gpay or any details and asked the same for doing this and when I did the same my account was debited with 4, 000/- (attached transaction details) and than he said it was due to some error it was not credited back to my account. He was side by side creating pressure for us for doing the same and he was behaving badly in the name of Indian Army. He again given QR code of 3, 000/- (Attached screenshot) and said this will credited rightly so for the sake of getting our old payment and we have done the same and again our payment go debited with 3, 000/- so for getting money we have requested him again and again for paying back and he was refusing the same that in Indian camp we don't have facility for mobile and network.. And we have given or paytm details for the sake of getting that payment back and he was continuously asking for our Pancard no. and Aadhar card no. but we haven't given them the correct details.
It was really shock to see that a people are using OLX platform for doing frauds and losing all hard earned money by making fools in the name of Indian Army. That fraud person is also online on whatsapp whole day we have keep requested them for getting our money back till 8 pm but still they were using abusing languages in discussion.. We were trapped in there plan. That fraud person kept asking for ATM details, Driving License, paytm logins, pan card, aadhar card and we have refused the same somehow. Due to this my trust for OLX has been breached and for safety I have disheartened and it was a very bad experience from OLX. I would request you to kindly look into this so that it should not happen with any other and what kind of safety and privacy OLX is keeping for our personal details. Due to this bad experience my family, friend and relatives would never recommend OLX for any sale or purchase.
Even i have tried to call OLX on this no. [protected] it was disconnected many a times and when one person has received the call, without listening the query it was disconnected and unable to inform OLX on time. so that's why here i am writing an Email to you all the bad experiences that i have faced. It was full of regret feeling that remain in my heart for OLX.
Here I am attaching all relevant screenshots and chats details that will be helpful for you to investigate.the matter, I have also call recording of him. please help in this and refund my entire amount Rs 7, 000/- for such a bad experience Hope to get an immediate response on this.
Regards
Manjeet Kumar
Aug 12, 2021
Complaint marked as Resolved
Verified Support
Aug 28, 2020
OLX India Customer Care's response Dear OLX User,
Thank you for sharing the concern with us.
We completely understand your situation and apologize for the inconvenience caused.
We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.
We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.
As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.
Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.
Addressing your concern is our priority and we will always give you the best possible service.
Thank you for contacting OLX!
We deeply apologize for the inconvenience caused and we would like to thank you for bringing this to our notice.
We would like to inform you as per the details shared, we have blocked the mentioned user from our site.
The user will not be able to use the account any further on OLX for any purpose.
This is to inform you if you wish to escalate this any further, you can always reach out to the legal authorities for an FIR or to file a cyber complaint.
Please be rest assured, we will provide all the support for the investigation.
The legal authorities can write to us at [protected]@olx.in.
If required by the police or other legal authorities, OLX will provide the available records (IP, email, and date and time of posting) of the user who posted the ad.
We would like to thank you for bringing this issue to our attention.
For further query or clarification, please call us on our customer care helpline from your registered mobile number or write to us.