| Address: Near Sheetala Mata Mandir, Gurgaon as told |
Hi team, we have (With my wife number - [protected]) received this sale offer in olx with olx profile name kisan (With mobile no. [protected]) for 2019 model of tvs ntorq at rs.25, 000 on 20th aug 2020. The person told be that he is from indian army and wants to sell this new scooty because he is getting transferred. Once the deal was finalised at 21, 000 i paid him rs.2100 as advance payment in account of name with mahinder singh, in account no.[protected], ifsc code - pytm0123456, with his promise to deliver the same scooty a day after at my residence in faridabad.
Next day on 21st aug 2020, i received this call from some parcel guy asking to make another payment of rs. 5150 as postal charges in account with name - parmit singh, account no.[protected], ifsc code - nspb0000002. This thing raise a doubt about the fraud and i asked him to pay him in cash in person, but he refused to meet in person and later on also refused to deliver the scooty.
Now, since then, i am continuously getting this call to pay the postal charges. And when i asked for the return of my money he is making false excuses. He has even suspended my wifes profile from olx.
I request the administration to take the necessary action against the given person and help us to recover our hard earned money or let us know the other recourse to get the same.
Attached are the related pics and docs shared by the said person.
Thanks in advance for your help.
Regards,
Cs narendra kumar sharma
On behalf of my wife - mrs. Komal
Contact no. [protected]; [protected]
Aug 5, 2021
Complaint marked as Resolved
Verified Support
Aug 25, 2020
OLX India Customer Care's response Dear OLX User,
Thank you for sharing the concern with us.
We completely understand your situation and apologize for the inconvenience caused.
We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.
We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.
As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.
Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.
Addressing your concern is our priority and we will always give you the best possible service.
Thank you for contacting OLX!
We apologize for any inconvenience this may have caused you.
Please share the ad id with us on [protected]@olx.in . Our support team will provide you with a proper resolution.
For immediate assistance, you may also visit our help page:-https://help.olx.in/hc/en-us/articles/[protected]Items-not-allowed-on-OLX
Thanks,
Team OLX