Olymp Trade Complaints & Reviews

Before opening trading account with this company I studied all trading conditions of this broker for several weeks. I read a huge number of reviews.
On the basis of all this Irealized that this company provides a huge number of auxiliary services. Including information services with statistical data about each financial instrument.
But it seems that this is not true. I didn't find any statistical data on the platform. There is only trading terminal, an account management menu and few other services. But there is no data.
Have they removed this feature from the platform?

Sep 16, 2023

Complaint marked as Resolved

The service I asked about is in place! I found everything I asked about. Yes, this situation made me a little nervous. But I hurried up and wrote a review. I found all the information I was interested in and I can say that this is exactly what I needed.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 14, 2023

Verified Support

Hello, Mustafa Nagy.

Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. Olymp Trade strives to provide the finest trading conditions and information for our users. That is the reason we equip the platform with sufficient statistical data.

We are glad to tell you that you can access the data for each financial instrument. By clicking on the icon “I” right next to the asset you want to look up. There is a lof of information for you to look at.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 18, 2023

Verified Support

Greetings, Mustafa Nagy.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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It's been 8 days withdrawal is not reflected in my bank account I called bank they said there is no transaction of such amount dis is request id[protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 13, 2023

Verified Support

Hello, [protected]@davhale.

Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

Best regards, Olymp Trade team.

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ajaydavhale8124@davhale's [Complaint's author] reply, Sep 15, 2023

98856501

Olymp Trade Customer Care's response, Sep 18, 2023

Verified Support

Hi, dear Ajaydavhale8124@davhale.

Thank you for letting us know about your ID account. We will contact you shortly,

Best regards, Olymp Trade team.

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From your side you are saying funds has released but when I called bank they are saying there is no such kind of transaction dis is my request number[protected]

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Olymp Trade Customer Care

Sep 13, 2023

Verified Support

Hi, [protected]@davhale.

Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

Waiting for your response.
Best regards, Olymp Trade team.

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Dear Olymp trade,
I make a deposit of rupees ₹700 via (UPI P2P),
Money is deducted from my bank . And in your application the transaction is showing failed.
Request no [protected]

My user I'd[protected]
Please refund my money

+1 photos

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Olymp Trade Customer Care

Sep 13, 2023

Verified Support

Greetings, Anubhav000123.

Thank you for bringing this to our attention. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

We are waiting for your reply.
Best regards, Olymp Trade team.

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I know that mobile platforms typically do not have multiple chart options, but why is it that my desktop version does not have the multiple chart option either? It was one of the functionalities that I thought I would get to utilize using this broker, but apparently, I thought wrong. There are so many other functional features on the platform for them to overlook something so basic. Honestly, it is quite disappointing to see, because I had very high expectations and hopes for this broker, but another one bites the dust.

Sep 16, 2023

Complaint marked as Resolved

My sincere apologies there. I just found the button for the multiple charts. I don't know how I missed it.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 12, 2023

Verified Support

Hello, Varuni Bhave.

Thank you for your question. We are glad that you mentioned Chart types. Olymp Trade strives to offer the finest trading conditions. And we understand that chart types are very important and indispensable. That is why we provide 4 different chart types. They are Area Chart, Japanese candlesticks, Heikin Ashi, and Bars.

If you want to open more than one chart at a time, you can click on the fourth button on the left bottom of the chart.

Hope that clarifies your understanding.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 18, 2023

Verified Support

Hi, Varuni Bhave.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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User Id: 79878460
Email Id: [protected]@gmail.com
It's been more than 12 hours already.
Kindly reflect my money as fast as you can, as I need it.
This platform always gives me the best service, so I want the same this time too.

+1 photos

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Olymp Trade Customer Care

Sep 13, 2023

Verified Support

Hi, dear ARJUN TOMAR.

Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

Best regards, Olymp Trade team.

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I can't say I've been trading on this trading platform for a long time but I've get used to it. And recently I read in one of the reviews that this platform can be installed on a computer. So I can get desktop version of the platfomr.
I'm sure that would make it much easier for me to access it. Moreover, it is convenient for me to take my laptop with me everywhere.
But, unfortunately, I cannot download the platform to my computer. I follow the instructions and download application from the official website. And apparently the download begins. But there is nothing in the Downloads folder on my laptop.
Maybe broker has not set up this function and it is not possible to download the platform yet.

Sep 15, 2023

Complaint marked as Resolved

Haha, looks like it's time for me to go on vacation. I have about ten platform files on my computer now. Turns out that all the installation files were downloaded to a different folder...

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 12, 2023

Verified Support

Hello, Maha B.

Thank you for taking your interest in Olymp Trade. Could you please tell us what exactly happened, what caused such an experience with our app? If you have specific questions, please kindly send it to our support team:
- in a live chat at www.olymptrade.com
- in direct messages of our group: www.facebook.com/olymptradecom/
We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 18, 2023

Verified Support

Greetings, Maha B.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I would like to write about one problem I had while using this trading platform.
I realize that my problem is insignificant, but nevertheless I decided to write about it. Perhaps someone from Olymp Trade will read my review and fix this bug.
I have seen on videos that charts of currency pairs and other assets are displayed using Japanese candlesticks. I hope I called this type of charts correctly.
But on my version of the platform the chart is displayed as a line. Maybe there was a recent update of the platform or I installed a different version of the platform on my computer. But it would be better if they corrected it and left only the platform with Japanese candlesticks.

Sep 16, 2023

Complaint marked as Resolved

I feel like a fool... Turns out I can change the chart type myself. And the button that allows me to do it was in front of my eyes the whole time.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 12, 2023

Verified Support

Hello, Vishnu.Sh.

Thank you for your question. We are glad that you mentioned Chart types. Olymp Trade strives to offer the finest trading conditions. And we understand that chart types are very important and indispensable. That is why we provide 4 different chart types. They are Area Chart, Japanese candlesticks, Heikin Ashi, and Bars.

If you do not like the Area Chart (the straight line), you can easily switch to another one. By clicking on the second button on the left bottom of the chart. You will see the list of chart types to choose from.

If you want to open more than one chart at the time, you can click on the forth button on the left bottom of the chart.

Hope that clarified your understanding.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 18, 2023

Verified Support

Hi, Vishnu.Sh.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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User Id: 79878460
Email Id: [protected]@gmail.com
It's been 5 hours now.
Why everytime it gets late to withdraw in bank? Kindly process my monry faster. I need it.

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Sep 12, 2023

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 12, 2023

Verified Support

Hello, ARJUN TOMAR.

Thank you for marking it as a "Resolved"

Best regards, Olymp Trade team.

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Maine 6 sep ko request dali thi withdrawal ki. Par abhi tak pending dikha rha hai. Muje abhi paiso ki bhut jyada jrurat hai. Please help me...

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The platform is intuitive and simple when it comes to executing trades and analyzing charts. It may be overwhelming in the beginning, but once you get accustomed you will feel comfortable and confident.
However, after some time I am still making the same mistake. Mixing up FTT and Forex trading. I found myself many times wanting to enter a forex trade and execute the trade, only to see that I had entered a trade in FTT mode. They need to make it more clear, and easier to switch between trading modes.

Sep 16, 2023

Complaint marked as Resolved

It’s all about getting accustomed, as I said in my comment. I was trying to switch modes from the “Trades” tab, and it was not working. Anyway, I found out that the option for switching between trade modes is in the “Assets” tab. And yes, just right of the asset there is a red square with “fx” for forex, or a blue square with percentage if you have chosen an FTT asset. So yes, it’s pretty clear, but one needs to be attentive and careful.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 12, 2023

Verified Support

Hello, RajeshSark.

We are incredibly grateful for your honest feedback. Olymp Trade offers Fixed Time Trade, Forex, and Stock. Because assets in FTT and Forex are quite similar. It is understandable that you got mixed up. We received your feedback. We have passed it on to our related department. We hope to see improvement soon.

Wish you a lot of success!
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 18, 2023

Verified Support

Greetings, RajeshSark.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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Olymp trade is a secure broker that has a lot of things to point out as advantages.
One of those I think is the absence of spreads. The company purely relies on commission on every deal. It may seem unreasonable for a trader but actually trading here is quite cost efficient.
I like to trade positionally so sometimes swaps are a pain in the ###. And what a surprise was for me to know that Olymp trade has a swap free account.
But I canât find it anywhere. Does it exist or what?

Sep 14, 2023

Complaint marked as Resolved

Who would know that swap-free account is the alternative name for Islamic account. Of course it’s not for me cuz I am not a muslim. I am not religious at all. But thanks for letting me know Olymp trade.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 12, 2023

Verified Support

Hello, Anees Hari.

Thank you for taking an interest in our Halal Olymp Trade account. To access to the Olymp Trade
Islamic Account, When you first register, kindly check on the box called “Islamic Account”. With the Olymp Trade Islamic Account, you can stay true to the Sharia while trading on the markets.
Your Islamic Account is free from interest rate swap fees. Even if markets move rapidly against your trades, your account will not be negative. Olymp Trade Islamic Accounts incur no swaps or interest charges and protect your account from a negative balance.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 18, 2023

Verified Support

Hi, Anees Hari.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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Olymp trade has blocked my account and they have not even completed my withdrawal.
It's a proper scam

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 12, 2023

Verified Support

Greetings, Rayan Raj.

We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We only take suspense into account in case of violation of the Service agreement. We would like to know more about your case. Kindly leave us with your ID account in the comment section. We will check the case and let you know soon.

Waiting for your answer.
Best regards, Olymp Trade team.

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I am satisfied with the broker and the opportunities that it provides. They pay attention to the conditions. Also I noticed that the number of tradable assets have increased dramatically, especially in the crypto sphere.
Although I can’t trade FTT positionally anymore. I used to hold orders in FTT for more than one day but now I don’t have such a functionality.
I don’t know maybe Olymp trade has released soem policy on this matter.

Sep 16, 2023

Complaint marked as Resolved

Okay, apparently I was trading forex but thinking it was fixed time. Because you can’t hold fixed time order more than one day and never could. My bad guys, my bad.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 12, 2023

Verified Support

Greetings, Hari Sidhu.

Thanks very much for your balanced and fair review of the Olymp Trade platform. What you think of our service is important to us.

We are proud of the technology behind the success of our platform. We are glad you enjoy our swift execution and reliable system. In the FTT, you can only hold the position under 24 hours. If you want to hold the position longer than 1 day, kindly choose the Forex trading mode.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 18, 2023

Verified Support

Greetings, Hari Sidhu.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I have deposited rs 974 in olymp trade money has been deducted from my account but till now i have not received the amount in my olymp trade account is[protected] please help i encounter this problem 2 time

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Olymp Trade Customer Care

Sep 7, 2023

Verified Support

Hello, Amitdash.

Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

Best regards, Olymp Trade team.

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It's been approx 12 hours. My money isn't showing yet in my olymp account.
Kindly process it faster.
Email Id: [protected]@gmail.com
User id: 79878460

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Sep 11, 2023

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 7, 2023

Verified Support

Hi, dear ARJUN TOMAR.

Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

Best regards, Olymp Trade team.

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A

ARJUN TOMAR

Sep 8, 2023

When will I get my deposit? How much I need to wait.
I seriously can't wait more. I need money urgently.

Reply

Olymp Trade Customer Care's response, Sep 14, 2023

Verified Support

Hi, ARJUN TOMAR.

Your case has been processed. Our specialists will contact you soon.

Best regards, Olymp Trade team.

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Right guys. I was so excited with the USDT account of olymp tarde so I immediately opened it.
But since it was my first experience with it I decided not to deposit the full sum into it. Of course I trust the broker but you know…
In the end I did the right thing because my usdt have never made it to the account for some reason.
It’s good that I choose to deposit small sum of stable coins. But the overall situation has left an unpleasant aftertaste.

Sep 9, 2023

Complaint marked as Resolved

I think you should always need to research the topic before you dive into it. Of course my usdt wasn't deposited. I chose two different blockchains for transaction, as I understand it right now. So, guys, don’t be fools like me and pick the same blockchains. I recommend using the Tron chain (TRC20). It’s the cheapest one.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 7, 2023

Verified Support

Hello, Mehul Chahal.

Thanks for taking the time to share your thoughts and feedback with us. We always listen to users’ feedback and we strive to improve Olymp Trade every day. However, we believe that you have been through a delay in payment. And this case can be solved easily.

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 13, 2023

Verified Support

Hello, Mehul Chahal.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I appreciate the simplicity and comfort in trading that Olymp Trade has brought to the industry. Their trading software is one of a kind. Truly unique design, and completely different from what I am used to.
Let’s start with the design. Pretty neat with colours and buttons, everything important is already on the screen. No need to search and look for it. However, the chart area is pretty small. I see that this platform is designed for those expensive widescreen monitors. If you have one, then you will enjoy the interface even more.
If you are just like me, trading from a laptop, you will need to zoom in to find your chart. Too many unnecessary tabs on the screen that overwhelm the interface. I would design it differently and put more emphasis on the chart.

Sep 9, 2023

Complaint marked as Resolved

My bad guys, I didn’t know that I could close the tabs that were taking up space on my interface 😂 The first time you open the app, the Trades tab is open by default, but you can close it whenever you want to focus on your charts. Yeah, still a windscreen monitor would work better, but it’s not a problem to trade from a standard laptop or regular screen too.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 6, 2023

Verified Support

Hello, Vijayent K.

Thank you for your interest in Olymp Trade. We strive to provide the finest trading conditions for users. They include neat and wide monitors. Your feedback is very important to us. We would like to know more about your suggestion. We hope that you will reach out to our support team. So that we can take a good note on your idea.

Right now, you can zoom in and out easily with 2 fingers in your mobile app. But if you need more space, we suggest to open it with a laptop or a desktop. That would give you more space and focus on the chart.

Please help us to improve by providing more information on your experience. We can be reached via our email.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 13, 2023

Verified Support

Greetings, Vijayent K.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.

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So that it doesn't sound like I am just speaking because I don't like the broker, I'll first say that the broker does very well for itself.
That being said, I got irritated after searching the platform for a long time for the advisors that they said were available. I have looked through everything and I still have not found it. I am confident that the advisors are not on the website. It is something that I can do without, but the broker said they would be available, so they should be available.

Sep 8, 2023

Complaint marked as Resolved

Forget all that I said earlier, I have cleared it all up with the help of the support. I have found the advisors, and they are actually a paid service. I don't mind that. It makes me have even more confidence in them.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 5, 2023

Verified Support

Hello, Obaid Hrishikesh.

Thank you so much for taking the time to provide feedback. We are glad that you have spent time at Olymp Trade platform. It is our pleasure to answer your question.

If you need help from a support team, please access to the tab “Help” – “Support” to ask a question. Otherwise, you can also check our educational database called Help Center.

If you look for advisers – indicator-based signals help identify entry points, you can go to “Market” – “Advisers”

If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 13, 2023

Verified Support

Greetings, Obaid Hrishikesh.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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Olymp trade’s FTT mode is the one that I was willing to trade most of the time. It seems more lucrative and much easier to execute.
But as soon as I logged to the trading platform the return rate for my favorite assets was quite small. However, the information on the internet was saying that olymp trade has one of the highest yields for FTT on the market.
I am not completely sure if I want to continue trading here. It’s not that profitable anymore.

Sep 5, 2023

Complaint marked as Resolved

I had no clue that the yield of the assets is constantly changing and you have to monitor the instruments you like to trade. Thanks to the support for clearing this issue for me.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Sep 4, 2023

Verified Support

Hello, dear Anuraag Goyal.

Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We understand that the profit payout rate is very important for traders. And we are glad to tell you that usually the rate at Olymp Trade FTT is 82%. This rate could be higher with higher status. However, the strike price you select can also affect the asset profitability. By default, it is equal to the market quote of an asset. However, it can be changed, thus increasing or decreasing the profitability. You can do it in the strike price menu. To enable this option, go to the "Chart" section of the platform settings.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Sep 6, 2023

Verified Support

Greetings, Anuraag Goyal.

We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 10

I can't find any statistical data.

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Withdrawal is not reflected in my account

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It's been 8 days still my withdrawal is not reflected in my bank account

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Deducted money

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I thought wrong

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When will I get my withdrawal of INR 10,901 in my bank account?

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Desktop version of the platform

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I do not like this type of charts

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When will I get my withdrawal of INR 12,033 in my bank account?

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Withdrawal problem from 5 days

Mixing up FTT and Forex trading

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Swap-free account.

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Suddenly blocked as soon as I applied for an withdrawal

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Something has changed.

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Deposited but not get the amount

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When will I get my deposited amount INR 2000 in my olymp account? It's been approx 12 hours.

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Test of the usd account wasn't as good as I intended.

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You need a widescreen monitor for their platform

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Cannot find any advisors

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Profits are not that high.

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