Claimed

Olymp Trade Complaints & Reviews

4
Updated: Feb 14, 2026
Complaints 1562
Resolved
1149
Unresolved
413
Contacts

File a complaint to Olymp Trade

Having problems with Olymp Trade?

File a complaint and get it resolved by Olymp Trade customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Olymp Trade reviews & complaints page 14

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Subhash_G
Jul 15, 2023
Jul 16, 2023
This thread was updated on Jul 16, 2023
Resolved
Report
Copy
Resolved

I was trying to use web page for trading and it was very good but kind of it doesn't fit me because I do not feel like I am trading and I lose my concentration a lot so I decided to download windows app but because there is no detailed manual I could not succeed and just spend huge tone of time trying to make it possible, I don't know maybe my pc is not fitting for that purpose but I run that downloader and then some sort of confusing stuff so I just gave up and went to web page again.
Jul 19, 2023
Complaint marked as Resolved 
Sorry guys, I realised that I was trying to install different app, sorry for making it that complicated!
Olymp Trade customer support has been notified about the posted complaint.
Hello, Subhash_G.

Thank you for taking your interest in Olymp Trade. Could you please tell us what exactly happened, what caused such an experience with our app? If you have specific questions, please kindly send it to our support team:
- in a live chat at www.olymptrade.com
- in direct messages of our group: www.facebook.com/olymptradecom/
We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.
Olymp Trade Customer Care's response, Jul 21, 2023
Verified Support
Hi, Subhash_G.

Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

Best regards, Olymp Trade team.
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    G
    GrimBall
    Jul 14, 2023
    Jul 16, 2023
    This thread was updated on Jul 16, 2023
    Resolved
    Report
    Copy
    Resolved

    I was so enthusiastic about the USDT account of olymp trade. I am new to this crypto movement but it seems to me it has a big future to it. Hence why I think Olymp is going in the right direction with this.
    Nevertheless, when I was testing the crypto payment with the minimum $10 deposit something has gone wrong I suppose because I haven’t got my money in the account.
    I did everything that was written in the instruction. Chose the amount, picked a random blockchain network and that’s it.
    Maybe the broker forgot to include some additional steps idk.
    Jul 25, 2023
    Complaint marked as Resolved 
    Well it makes sense you have to choose the right blockchain network also. So that they would coincide with each other. I think I need to spend more time to educate myself on crypto to know such peculiar moments like this. Anyways props to Olymp client support for the help!
    Olymp Trade customer support has been notified about the posted complaint.
    Hello, GrimBall.

    Thank you for your kind words on Olymp Trade’s USDT accounts. We hope you find a pleasant time trading here.

    Regarding your question, could you please tell us what exactly happened, what caused such an experience with our app? If you have specific questions, please kindly send them to our support team:
    - in a live chat at www.olymptrade.com
    - in direct messages of our group: www.facebook.com/olymptradecom/
    We will be very grateful for the update on your issue.

    Best regards, Olymp Trade team.
    Olymp Trade Customer Care's response, Jul 27, 2023
    Verified Support
    Greetings, GrimBall.

    We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

    Please let us know if you have any further questions.
    Best regards, Olymp Trade team.
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Abhista6
      from Hyderabad, Telangana
      Jul 12, 2023
      Jul 13, 2023
      This thread was updated on Jul 13, 2023
      Report
      Copy

      Website: Olymptrade.com

      Hello,
      I have submitted all the necessary documents and done facial verification along with proof of payment. My account was verified completely and then I placed withdrawal request of my 1200$. I had an accident 3 months and because of that my health situation is not well since then. I have mailed to your support team and supervisor team to process my withdrawal quickly because my health condition is degrading by every passing day but unfortunately no response. My 1200$ were my lifeline and I was desperately waiting for it to be processed. Yesterday morning I received mail to verify my account again. I verified my account again, I have received mail from Christine(kyc department) that my account is fully verified. Then all of a sudden evening I was not able to login to my account as it was blocked along with 1200$. That 1200$ are all I have left. If my money is not credited then suicide is my last option. Because I don't have any other option left to survive. I have mailed to every department but no one has responded to my mails. My life is in your hands now. You are my only hope.

      Account- [protected]
      Trader ID[protected]
      Payment number[protected]
      Olymp Trade customer support has been notified about the posted complaint.
      Hello, Abhista6.

      We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Thank you for sending us your ID account. We have passed your case to our financial specialist. They will work from their end and contact you shortly.

      Best regards, Olymp Trade team.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        V
        Vaibhav Lata
        Jul 11, 2023
        Jul 13, 2023
        This thread was updated on Jul 13, 2023
        Resolved
        Report
        Copy
        Resolved

        Before opening a trading account on this platform, I read many reviews. And in some of these reviews there was information that the broker provides forecasts for each asset, as well as there is an opportunity to view the history of quotations.
        Unfortunately, I couldn't find the section with these data on the platform.
        Is it possible that I have some cut version of the platform? I would like to receive the service in its entirety. Also, I don't believe that those reviews were untrue.
        Jul 18, 2023
        Complaint marked as Resolved 
        It looks like it's time for me to buy glasses to improve my eyesight. Or do I need to take vitamins for better attention... I didn't see arrows in the menu with the additional asset data. They allow me to switch between windows. Among those windows I found those I wrote about.
        Olymp Trade customer support has been notified about the posted complaint.
        Hello, Vaibhav Lata.

        Thank you for taking an interest in trading at Olymp Trade. We are glad that you have asked us this question. To see the forecast and history for each asset, you can simply access to our Asset figure. For each asset, you can clock on the “I” icon. This leads to an interface gathering all information for that asset.

        If there's anything else we can do to help, please let us know.
        Best regards, Olymp Trade team.
        Olymp Trade Customer Care's response, Jul 21, 2023
        Verified Support
        Greetings, Vaibhav Lata.

        We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

        Please let us know if you have any further questions.
        Best regards, Olymp Trade team.
        Helpful
        1 other people found this review helpful
        1 found this helpful
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          sophia342
          Jul 10, 2023
          Jul 11, 2023
          This thread was updated on Jul 11, 2023
          Report
          Copy

          I tried to also withdraw some of my money, but it was useless. After filing complaints with no response, which made me check for (w w w .Glowbancircuit . tech ) and i was able to watch several testimonies and reviews which led me to the retrieval of my funds back. Beware of where you invest your funds.
          Olymp Trade customer support has been notified about the posted complaint.
          Hello!

          We are letting you know that we have sent a request to update your content by removing promotional content. The link you have attached is potentially harmful to the Customer Complaints visitors. Kindly take measures, otherwise, we will have to flag your review for removal.

          Best regards, Olymp Trade team.
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            sophia209
            Jul 9, 2023
            Jul 11, 2023
            This thread was updated on Jul 11, 2023
            Report
            Copy

            I tried to also withdraw some of my money, but it was useless. After filing complaints with no response, which made me check for (w w w .Glowbancircuit . tech ) and i was able to watch several testimonies and reviews which led me to the retrieval of my funds back. Beware of where you invest your funds.
            Olymp Trade customer support has been notified about the posted complaint.
            Hello!

            We are letting you know that we have sent a request to update your content by removing promotional content. The link you have attached is potentially harmful to the Customer Complaints visitors. Kindly take measures, otherwise, we will have to flag your review for removal.

            Best regards, Olymp Trade team.
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              sophia21
              Jul 9, 2023
              Jul 11, 2023
              This thread was updated on Jul 11, 2023
              Report
              Copy

              I tried to also withdraw some of my money, but it was useless. After filing complaints with no response, which made me check for (w w w .Glowbancircuit . tech ) and i was able to watch several testimonies and reviews which led me to the retrieval of my funds back. Beware of where you invest your funds.
              Olymp Trade customer support has been notified about the posted complaint.
              Hello!

              We are letting you know that we have sent a request to update your content by removing promotional content. The link you have attached is potentially harmful to the Customer Complaints visitors. Kindly take measures, otherwise, we will have to flag your review for removal.

              Best regards, Olymp Trade team.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                MukulHanda11
                Jul 9, 2023
                Jul 11, 2023
                This thread was updated on Jul 11, 2023
                Resolved
                Report
                Copy
                Resolved

                I was attracted by the status system of the broker and the fact that I can gain the next level status just by trading on a daily basis and completing daily tasks.
                This way I managed to gain Advanced status by the end of the month.
                However a couple of days later my status disappeared as if there were no status. And of course all my trading benefits with it.
                It looks like something shady is going on here. Can olymp trade representatives explain to me what are the reasons for that?
                Jul 14, 2023
                Complaint marked as Resolved 
                Actually it was written in terms and conditions somewhere that the given status is revoked every new month if I do not have enough money deposited. Well, what can I say, I did it once, and will do it once again!
                Olymp Trade customer support has been notified about the posted complaint.
                Hello, MukulHanda11.

                Thank you for your question. We would like to answer your question as bellow. A status is valid for 30 days from the moment you achieve it. By the end of this period, you need to have earned a certain number of experience points to extend the current status for another 30 days. If you fail to reach the required level, the status will be downgraded (except the Starter status, which is the basic one).

                However, you can earn a reward “Save” while completing the tasks on your Trader’s Way, which will extend your current status for another 30 days.

                If there's anything else we can do to help, please let us know.
                Best regards, Olymp Trade team.
                Olymp Trade Customer Care's response, Jul 21, 2023
                Verified Support
                Hi, MukulHanda11.

                Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                Best regards, Olymp Trade team.
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Prem Nan
                  Jul 7, 2023
                  Jul 12, 2023
                  This thread was updated on Jul 12, 2023
                  Report
                  Copy

                  I tried to learn trading in olymp trade and it's kind of hard, there is a topic named learn trading in 30 minutes. I read it and then technical analysis for beginners and profiles. I have done fundamental analysis for beginners as well. But I feel that it is not enough. I would like to have more but reading books about it takes a lot of time. So I want to learn on that platform. I would like to have something for advanced users or maybe even profesionals so I am waiting for it!
                  Olymp Trade customer support has been notified about the posted complaint.
                  Hi, dear Prem Nan.

                  Thank you for sharing. Our priority is customer service and we are ecstatic that we met that mark! Olymp Trade strives to provide the finest trading condition for our users. Our team pays a lot of attention to the platform and other resources such as the support team and educational database. We believe that with hands-on education and constant practice, you will gain a lot of success when trading at Olymp Trade.

                  Best regards, Olymp Trade team.
                  Hey thanks, It was reall dumb, It was actually right next to those courses I've passed but I did not notice it.
                  Olymp Trade Customer Care's response, Jul 13, 2023
                  Verified Support
                  Greetings, ManojS_887.

                  We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                  Please let us know if you have any further questions.
                  Best regards, Olymp Trade team.
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Dr.fitvlogd
                    Jul 7, 2023
                    Jul 9, 2023
                    This thread was updated on Jul 9, 2023
                    Report
                    Copy

                    Address: Pune

                    I deposited money on 6th of July, 2.37 pm with ref id :[protected] from Paytm App
                    But it shows transaction has failed, how can I get my money back.
                    Olymp Trade customer support has been notified about the posted complaint.
                    I tried to also withdraw some of my money, but it was useless. After filing complaints with no response, which made me check for (w w w .Glowbancircuit . tech ) and i was able to watch several testimonies and reviews which led me to the retrieval of my funds back. Beware of where you invest your funds.
                    Olymp Trade Customer Care's response, Jul 11, 2023
                    Verified Support
                    Hello, Sophia21.

                    We are letting you know that we have sent a request to update your content by removing promotional content. The link you have attached is potentially harmful to the Customer Complaints visitors. Kindly take measures, otherwise, we will have to flag your review for removal.

                    Best regards, Olymp Trade team.
                    Olymp Trade Customer Care's response, Jul 11, 2023
                    Verified Support
                    Hello, Dr.fitvlogd.

                    Thank you for letting us know about this. We would like you to provide us your ID account. So that we can track the pending for you.

                    Best regards, Olymp Trade team.
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      T
                      Truptimayee Nayak
                      Jul 6, 2023
                      Jul 7, 2023
                      This thread was updated on Jul 7, 2023
                      Report
                      Copy

                      I was deposite money through UPI QR methode money deducted on bank account still not update in my live account
                      Olymp Trade customer support has been notified about the posted complaint.
                      Hello, Truptimayee Nayak.

                      Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

                      Best regards, Olymp Trade team.
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        Daya Kashyap
                        Jul 4, 2023
                        Jul 5, 2023
                        This thread was updated on Jul 5, 2023
                        Resolved
                        Report
                        Copy
                        Resolved

                        I have read in one olymp trade review online that I can use three trading modes to diversify my trading experience. And I was so excited about Stocks trading which is not just ordinary trading but full on investing. I wanted to buy shares of the world renowned corporations like Tesla and hold them until it would grow 100%.

                        However I searched the whole trading platform back and forth, inside and out, and didn’t find anything like that.
                        Of course I can trade a number of stocks in cfd or in option but nothing that would resemble the real stocks investing. Was I being tricked by the broker or what?
                        Jul 9, 2023
                        Complaint marked as Resolved 
                        I had no clue that olymp trade has removed this trading mode. It’s a pity because I had big plans for it. Anyways it’s good that support has explained everything to me. Kudos.
                        Olymp Trade customer support has been notified about the posted complaint.
                        Hello, Daya Kashyap.

                        Thank you for your interest in Olymp Trade. We would like to inform you that Olymp Trade now closed the Stock trading mode. But do not worry. You can always trade in the Fixed Time Trade and Forex stock. We believe that you will not miss any major opportunities here.

                        We are looking for your understanding.
                        Best regards, Olymp Trade team.
                        Olymp Trade Customer Care's response, Jul 11, 2023
                        Verified Support
                        Hi, Daya Kashyap.

                        Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                        Best regards, Olymp Trade team.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Panchika Sankaran
                          Jul 3, 2023
                          Jul 4, 2023
                          This thread was updated on Jul 4, 2023
                          Resolved
                          Report
                          Copy
                          Resolved

                          Hello everyone. Good profits to everyone. I am here to make something simpler. So yesterday I was reading support center articles and making some notes about quickler and then I have started to read about crypto, crypto transactions like withdrawals and funding with usdt. And then I found smth that I don't understand and I would like to know what that actually means. I saw that minimum funding and withdraw is 5₮. And maximum is 100.000₮. What is this and how to change it?
                          Jul 7, 2023
                          Complaint marked as Resolved 
                          I have never ever asked such a dumb question. I am so sorry... Thats not even a complaint!
                          Olymp Trade customer support has been notified about the posted complaint.
                          Hello, Panchika Sankaran.

                          Thank you for your feedback. We are thrilled to have you as part of our big community! We would like to make trading interesting and enjoyable. We have built a big community for this reason. You do not have to feel lonely in trading. We believe that when we have a place to share and support, we will have more motivation in life.

                          Regarding your question, we would like to confirm that. The minimum deposit amount for a USDT account is ₮5. The minimum withdrawal amount for a USDT account is ₮5. The maximum withdrawal amount for a USDT account is ₮1000 000. The maximum deposit amount for a USDT account is ₮1000 000. This is a default setup. You can only deposit and withdraw within the range.

                          Best regards, Olymp Trade team.
                          Olymp Trade Customer Care's response, Jul 7, 2023
                          Verified Support
                          Greetings, Panchika Sankaran..

                          We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                          Please let us know if you have any further questions.
                          Best regards, Olymp Trade team.
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            ay270
                            Jul 2, 2023
                            Jul 24, 2023
                            This thread was updated on Jul 24, 2023
                            Resolved
                            Report
                            Copy
                            Resolved

                            Hi. I made a withdrawal request of Rs. 770 on 6th of January 2023 but haven’t received the funds in my bank account till now. It’s been 7 months. When I sent an email to the support of olymp trade, they never resolved my issue. They asked me to submit bank statement from the date I requested withdrawal to the current date. This conversation happened on 13th April 2023. And after I submitted my bank statement and everything, no response came.I am attaching the screenshot of everything. Very disappointed and feel like cheated of my money.
                            Aug 5, 2023
                            Complaint marked as Resolved 
                            Very prompt and helpful. Received my withdrawal amount. Thanks
                            Olymp Trade customer support has been notified about the posted complaint.
                            Greetings, Ay270.

                            We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

                            We are waiting for your reply.
                            Best regards, Olymp Trade team.
                            ay270's [Complaint's author] reply, Jul 6, 2023
                            Hi. My account ID is 88123469. Please look into it and kindly resolve my issue
                            Olymp Trade Customer Care's response, Jul 6, 2023
                            Verified Support
                            Hi, dear Ay270.

                            Thank you for letting us know about this. We will make an investigation into your case. We will contact you shortly,

                            Best regards, Olymp Trade team.
                            Been more than a month still no progress. Last asked for my bank statement and since then they have been quiet. It’s going to be almost 2 months since my complaint and 8 months since i made the withdrawal which I never received.
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              Ram Rege
                              Jul 1, 2023
                              Jul 3, 2023
                              This thread was updated on Jul 3, 2023
                              Resolved
                              Report
                              Copy
                              Resolved

                              Recently opened here an account and basically as a wise traders I firstly observed the whole website to become convinced of the company's credibility and only then opened demo. Fortunately, everything was okay, but I couldn't understand one thing.
                              I tend to trade cryptos cause nowadays it's the most volatile assets, thus on ups and downs I can earn a lot in case of proper risk manegement and blablabla... However, when I deposited funds and decided to apply a multiplier I detected that the maximum on bitcoin is 1:10, while the broker states I can apply up to 1:500!
                              I don't want to delve into conspiracy theories and stuff like that, but it seems to me something goes wrong on the platform... Sorry in advance, if I'm mistaken, but I don't really like it!
                              Jul 4, 2023
                              Complaint marked as Resolved 
                              Oh... I thought I'm experienced enough to understand that multipliers vary from asset to asset. My silly head didn't even think of switching to another asset to look at the multiplier size :D Anyway, I apologized in advance, so, once again, Olymp Trade, you are cool guys! Thank you for wasting time on responding to such a ridiculous question.
                              Olymp Trade customer support has been notified about the posted complaint.
                              Hello, Ram Rege.

                              Thank you for your interest in Olymp Trade and Olymp Trade Forex. We understand your case. And we would like to answer you as below.

                              The multiplier values may vary for different asset types. The largest value o[censored]p to x500 can be used when trading currency pairs. You can find the information about the minimum and maximum multiplier values in the "Help" section of the "Assets" menu: select the asset you are interested in and open the "Trading Conditions" tab.

                              Please let us know if you have any further questions.
                              Best regards, Olymp Trade team.
                              Olymp Trade Customer Care's response, Jul 6, 2023
                              Verified Support
                              Greetings, Ram Rege.

                              We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                              Please let us know if you have any further questions.
                              Best regards, Olymp Trade team.
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Silvius Fernandes
                                Jun 27, 2023
                                Jun 28, 2023
                                This thread was updated on Jun 28, 2023
                                Report
                                Copy

                                My User id is 86809543.From 15.12.2022 Its been over almost 6 months my account is still blocked and several times I have contacted on support but they keep saying internal investigation is going on n till date my account is not released. My huge amount of Rs 35000 is stuck so I want it urgently so I request you to resolve my issue at the earliest..
                                Olymp Trade customer support has been notified about the posted complaint.
                                Greetings, Silvius Fernandes.

                                It's a pity that you have made this conclusion. Olymp Trade is a trustworthy and certified broker by our regulator – Finacom. We would not do anything to harm that title.

                                As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/.

                                Best regards, Olymp Trade team.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  U
                                  Udhaam
                                  Jun 27, 2023
                                  Jun 28, 2023
                                  This thread was updated on Jun 28, 2023
                                  Report
                                  Copy

                                  Deposit amount not credited to my olymptrade account. Payment method is UPI Qr. Amount 700 ruppess
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hi, Udhaam.

                                  Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

                                  Waiting for your response.
                                  Best regards, Olymp Trade team.
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    Kiran Dasgupta
                                    Jun 24, 2023
                                    Jun 28, 2023
                                    This thread was updated on Jun 28, 2023
                                    Report
                                    Copy

                                    I have deposited INR 20, 000 via UPI QR on 23.06.2023 around 2 : 26 PM.
                                    It is been 24 hours but no update on that transaction happened.

                                    I request an immediate solution for this matter. I have attached the screenshot of the payment process.
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    [protected] - This request is now failed. Please transfer the amount immediately.
                                    Kiran Dasgupta's [Complaint's author] reply, Jun 28, 2023
                                    I have provided UTR, walltet ID, receiver UPI id, , what more to investigate, I am not so sure about it. Investigate your payment gateways, i have done my part rightly, do refund or credit to live account. It is very simple. why take so much long time to give me my money back.
                                    Hi, dear Kiran Dasgupta.

                                    Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

                                    Best regards, Olymp Trade team.
                                    Kiran Dasgupta's [Complaint's author] reply, Jun 27, 2023
                                    I appreciate your concern, But in a amount like this, where people are fighting for 500, 700 INR, waiting for a resolution. I didn't expect the service from Olymp trade this much slow. It is the 5th day and I haven't got a single update about my transaction.
                                    I never did any faulty transaction from my end, Why should I be the victim here? Please resolute immediately. Waiting for you r team to reply.
                                    Kiran Dasgupta's [Complaint's author] reply, Jun 27, 2023
                                    I appreciate your concern, But in a amount like this, where people are fighting for 500, 700 INR, waiting for a resolution. I didn't expect the service from Olymp trade this much slow. It is the 5th day and I haven't got a single update about my transaction.
                                    I never did any faulty transaction from my end, Why should I be the victim here? Please resolute immediately. Waiting for you r team to reply.
                                    Olymp Trade Customer Care's response, Jun 27, 2023
                                    Verified Support
                                    Hello,

                                    We are so sorry that your experience did not match your expectations. We have been trying to contact you but we could not reach you. We have left an email to you. Kindly find it in your inbox.

                                    Best regards, Olymp Trade team.
                                    Kiran Dasgupta's [Complaint's author] reply, Jun 28, 2023
                                    Please don't say such things, atleast 15 mails I have done from my side, Same response, Finance team is working on it. And yes I got a call from Maher Olymp trade but only one ring. That was day before yesterday. No call, no mall received so far. Should I go with the Cyber crime department now? Let me know accordingly, because it is a violation of service act. Firstly, Failed to deposit in 24 hours and then If it is not resolving by 30th of June, it would make more clear case. hence, to avoid all those It is better to find a resolution. I am cooperating, your finance team should do it too.
                                    Please don't say such things, atleast 15 mails I have done from my side, Same response, Finance team is working on it. And yes I got a call from Maher Olymp trade but only one ring. That was day before yesterday. No call, no mall received so far. Should I go with the Cyber crime department now? Let me know accordingly, because it is a violation of service act. Firstly, Failed to deposit in 24 hours and then If it is not resolving by 30th of June, it would make more clear case. hence, to avoid all those It is better to find a resolution. I am cooperating, your finance team should do it too.
                                    Olymp Trade Customer Care's response, Jun 29, 2023
                                    Verified Support
                                    Hello, Kiran Dasgupta.

                                    Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We understand that right now, we have trouble reaching you.
                                    Can you please contact us:
                                    - via e-mail [email protected]
                                    - in a live chat at www.olymptrade.com
                                    - in direct messages of our group www.facebook.com/olymptradecom/
                                    We will help you! We will be very grateful for the update on your issue.

                                    You can apply to [email protected] and explain the situation. This is the reclamation department, they will investigate your case and provide an official position regarding your issue.

                                    Best regards, Olymp Trade team.
                                    Helpful
                                    Found this helpful?
                                    3 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      G
                                      G sahab
                                      Jun 24, 2023
                                      Jun 26, 2023
                                      This thread was updated on Jun 26, 2023
                                      Report
                                      Copy

                                      After a complex verification they permitted to use the platform but within a hour they suddenly blocked my account due to some extra bot verification error and after again comleted verification they unable to unblock account that leads o a high peak of loss to me. They not even refunded the deposits and nor respond to any complaint . They do spam through this unnecessary tricks.
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Hello, G Sahab.

                                      Dear sir, could you please tell us what exactly happened, what caused such an experience with our app? If you have specific questions, please kindly send it to our support team:
                                      - in a live chat at www.olymptrade.com
                                      - in direct messages of our group: www.facebook.com/olymptradecom/
                                      We will be very grateful for the update on your issue.

                                      Best regards, Olymp Trade team.
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        rura mallaya
                                        Jun 23, 2023
                                        Jun 26, 2023
                                        This thread was updated on Jun 26, 2023
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Olymp trade is famous for its different approach to trading modes. There are basically two of them. One is fixed time and the other is ordinary forex.
                                        It’s great to have both as they are totally unsimilar thus I need to develop different skills to be able to trade them profitably.
                                        Speaking of skills there is a comprehensive blog for people who lack skills and knowledge like me.

                                        However, let me tell you about one strange thing that occurred to me while I was trading on the platform.
                                        I opened an order once recently and was going to wait to get more profits. But after some time I found my order was closed at a certain profit, far from what I intended to have.
                                        And I don’t know what to think because I am still a beginner and have no idea if that’s how it should be in forex trading.
                                        Jun 29, 2023
                                        Complaint marked as Resolved 
                                        Oh now I see. Trading with fixed amounts is like that. You have to consider the multiplier and the amount you have put into your deal. And it’s not for fixed time trading mode, it’s for forex too. Thanks for the explanation.
                                        Olymp Trade customer support has been notified about the posted complaint.
                                        Hi, dear Rura mallaya!

                                        Thank you for sharing. Our priority is customer service and we are ecstatic that we met that mark! Olymp Trade strives to provide the finest trading conditions. They include a smooth interface, free education, and a functional support team. We are so happy that you agree with us.

                                        Thank you for informing us about the issue. Probably, the Trailing Stop Loss function is on. You can configure the Stop Loss and Take Profit levels by opening the Auto-closing section at the right tab (below the trading amount settings). If any questions remain, kindly reach out to us. We will gladly provide you with thorough assistance.

                                        Best regards, Olymp Trade team.
                                        Olymp Trade Customer Care's response, Jul 6, 2023
                                        Verified Support
                                        Hi, dear Rura mallaya!

                                        We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                                        Please let us know if you have any further questions.
                                        Best regards, Olymp Trade team.
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit