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Olymp Trade Complaints & Reviews

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Updated: Oct 26, 2025
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Olymp Trade reviews & complaints page 14

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T
Truptimayee Nayak
Jul 6, 2023
Jul 7, 2023
This thread was updated on Jul 7, 2023
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I was deposite money through UPI QR methode money deducted on bank account still not update in my live account
+1 photos
Olymp Trade customer support has been notified about the posted complaint.
Hello, Truptimayee Nayak.

Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

Best regards, Olymp Trade team.
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    Daya Kashyap
    Jul 4, 2023
    Jul 5, 2023
    This thread was updated on Jul 5, 2023
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    I have read in one olymp trade review online that I can use three trading modes to diversify my trading experience. And I was so excited about Stocks trading which is not just ordinary trading but full on investing. I wanted to buy shares of the world renowned corporations like Tesla and hold them until it would grow 100%.

    However I searched the whole trading platform back and forth, inside and out, and didn’t find anything like that.
    Of course I can trade a number of stocks in cfd or in option but nothing that would resemble the real stocks investing. Was I being tricked by the broker or what?
    Jul 9, 2023
    Complaint marked as Resolved 
    I had no clue that olymp trade has removed this trading mode. It’s a pity because I had big plans for it. Anyways it’s good that support has explained everything to me. Kudos.
    Olymp Trade customer support has been notified about the posted complaint.
    Hello, Daya Kashyap.

    Thank you for your interest in Olymp Trade. We would like to inform you that Olymp Trade now closed the Stock trading mode. But do not worry. You can always trade in the Fixed Time Trade and Forex stock. We believe that you will not miss any major opportunities here.

    We are looking for your understanding.
    Best regards, Olymp Trade team.
    Olymp Trade Customer Care's response, Jul 11, 2023
    Verified Support
    Hi, Daya Kashyap.

    Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

    Best regards, Olymp Trade team.
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      Panchika Sankaran
      Jul 3, 2023
      Jul 4, 2023
      This thread was updated on Jul 4, 2023
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      Hello everyone. Good profits to everyone. I am here to make something simpler. So yesterday I was reading support center articles and making some notes about quickler and then I have started to read about crypto, crypto transactions like withdrawals and funding with usdt. And then I found smth that I don't understand and I would like to know what that actually means. I saw that minimum funding and withdraw is 5₮. And maximum is 100.000₮. What is this and how to change it?
      Jul 7, 2023
      Complaint marked as Resolved 
      I have never ever asked such a dumb question. I am so sorry... Thats not even a complaint!
      Olymp Trade customer support has been notified about the posted complaint.
      Hello, Panchika Sankaran.

      Thank you for your feedback. We are thrilled to have you as part of our big community! We would like to make trading interesting and enjoyable. We have built a big community for this reason. You do not have to feel lonely in trading. We believe that when we have a place to share and support, we will have more motivation in life.

      Regarding your question, we would like to confirm that. The minimum deposit amount for a USDT account is ₮5. The minimum withdrawal amount for a USDT account is ₮5. The maximum withdrawal amount for a USDT account is ₮1000 000. The maximum deposit amount for a USDT account is ₮1000 000. This is a default setup. You can only deposit and withdraw within the range.

      Best regards, Olymp Trade team.
      Olymp Trade Customer Care's response, Jul 7, 2023
      Verified Support
      Greetings, Panchika Sankaran..

      We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

      Please let us know if you have any further questions.
      Best regards, Olymp Trade team.
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        ay270
        Jul 2, 2023
        Jul 24, 2023
        This thread was updated on Jul 24, 2023
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        Hi. I made a withdrawal request of Rs. 770 on 6th of January 2023 but haven’t received the funds in my bank account till now. It’s been 7 months. When I sent an email to the support of olymp trade, they never resolved my issue. They asked me to submit bank statement from the date I requested withdrawal to the current date. This conversation happened on 13th April 2023. And after I submitted my bank statement and everything, no response came.I am attaching the screenshot of everything. Very disappointed and feel like cheated of my money.
        +2 photos
        Aug 5, 2023
        Complaint marked as Resolved 
        Very prompt and helpful. Received my withdrawal amount. Thanks
        Olymp Trade customer support has been notified about the posted complaint.
        Greetings, Ay270.

        We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

        We are waiting for your reply.
        Best regards, Olymp Trade team.
        ay270's [Complaint's author] reply, Jul 6, 2023
        Hi. My account ID is 88123469. Please look into it and kindly resolve my issue
        Olymp Trade Customer Care's response, Jul 6, 2023
        Verified Support
        Hi, dear Ay270.

        Thank you for letting us know about this. We will make an investigation into your case. We will contact you shortly,

        Best regards, Olymp Trade team.
        Been more than a month still no progress. Last asked for my bank statement and since then they have been quiet. It’s going to be almost 2 months since my complaint and 8 months since i made the withdrawal which I never received.
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          Ram Rege
          Jul 1, 2023
          Jul 3, 2023
          This thread was updated on Jul 3, 2023
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          Recently opened here an account and basically as a wise traders I firstly observed the whole website to become convinced of the company's credibility and only then opened demo. Fortunately, everything was okay, but I couldn't understand one thing.
          I tend to trade cryptos cause nowadays it's the most volatile assets, thus on ups and downs I can earn a lot in case of proper risk manegement and blablabla... However, when I deposited funds and decided to apply a multiplier I detected that the maximum on bitcoin is 1:10, while the broker states I can apply up to 1:500!
          I don't want to delve into conspiracy theories and stuff like that, but it seems to me something goes wrong on the platform... Sorry in advance, if I'm mistaken, but I don't really like it!
          Jul 4, 2023
          Complaint marked as Resolved 
          Oh... I thought I'm experienced enough to understand that multipliers vary from asset to asset. My silly head didn't even think of switching to another asset to look at the multiplier size :D Anyway, I apologized in advance, so, once again, Olymp Trade, you are cool guys! Thank you for wasting time on responding to such a ridiculous question.
          Olymp Trade customer support has been notified about the posted complaint.
          Hello, Ram Rege.

          Thank you for your interest in Olymp Trade and Olymp Trade Forex. We understand your case. And we would like to answer you as below.

          The multiplier values may vary for different asset types. The largest value o[censored]p to x500 can be used when trading currency pairs. You can find the information about the minimum and maximum multiplier values in the "Help" section of the "Assets" menu: select the asset you are interested in and open the "Trading Conditions" tab.

          Please let us know if you have any further questions.
          Best regards, Olymp Trade team.
          Olymp Trade Customer Care's response, Jul 6, 2023
          Verified Support
          Greetings, Ram Rege.

          We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

          Please let us know if you have any further questions.
          Best regards, Olymp Trade team.
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            Silvius Fernandes
            Jun 27, 2023
            Jun 28, 2023
            This thread was updated on Jun 28, 2023
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            My User id is 86809543.From 15.12.2022 Its been over almost 6 months my account is still blocked and several times I have contacted on support but they keep saying internal investigation is going on n till date my account is not released. My huge amount of Rs 35000 is stuck so I want it urgently so I request you to resolve my issue at the earliest..
            Olymp Trade customer support has been notified about the posted complaint.
            Greetings, Silvius Fernandes.

            It's a pity that you have made this conclusion. Olymp Trade is a trustworthy and certified broker by our regulator – Finacom. We would not do anything to harm that title.

            As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/.

            Best regards, Olymp Trade team.
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              Udhaam
              Jun 27, 2023
              Jun 28, 2023
              This thread was updated on Jun 28, 2023
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              Deposit amount not credited to my olymptrade account. Payment method is UPI Qr. Amount 700 ruppess
              +2 photos
              Olymp Trade customer support has been notified about the posted complaint.
              Hi, Udhaam.

              Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

              Waiting for your response.
              Best regards, Olymp Trade team.
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                Kiran Dasgupta
                Jun 24, 2023
                Jun 28, 2023
                This thread was updated on Jun 28, 2023
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                I have deposited INR 20, 000 via UPI QR on 23.06.2023 around 2 : 26 PM.
                It is been 24 hours but no update on that transaction happened.

                I request an immediate solution for this matter. I have attached the screenshot of the payment process.
                +1 photos
                Olymp Trade customer support has been notified about the posted complaint.
                [protected] - This request is now failed. Please transfer the amount immediately.

                Deposit amount is not credited. ID- 92746416, Request number - 5476232207 - Comment #4111051 - Image #0
                Kiran Dasgupta's [Complaint's author] reply, Jun 28, 2023
                I have provided UTR, walltet ID, receiver UPI id, , what more to investigate, I am not so sure about it. Investigate your payment gateways, i have done my part rightly, do refund or credit to live account. It is very simple. why take so much long time to give me my money back.
                Hi, dear Kiran Dasgupta.

                Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

                Best regards, Olymp Trade team.
                Kiran Dasgupta's [Complaint's author] reply, Jun 27, 2023
                I appreciate your concern, But in a amount like this, where people are fighting for 500, 700 INR, waiting for a resolution. I didn't expect the service from Olymp trade this much slow. It is the 5th day and I haven't got a single update about my transaction.
                I never did any faulty transaction from my end, Why should I be the victim here? Please resolute immediately. Waiting for you r team to reply.
                Kiran Dasgupta's [Complaint's author] reply, Jun 27, 2023
                I appreciate your concern, But in a amount like this, where people are fighting for 500, 700 INR, waiting for a resolution. I didn't expect the service from Olymp trade this much slow. It is the 5th day and I haven't got a single update about my transaction.
                I never did any faulty transaction from my end, Why should I be the victim here? Please resolute immediately. Waiting for you r team to reply.
                Olymp Trade Customer Care's response, Jun 27, 2023
                Verified Support
                Hello,

                We are so sorry that your experience did not match your expectations. We have been trying to contact you but we could not reach you. We have left an email to you. Kindly find it in your inbox.

                Best regards, Olymp Trade team.
                Kiran Dasgupta's [Complaint's author] reply, Jun 28, 2023
                Please don't say such things, atleast 15 mails I have done from my side, Same response, Finance team is working on it. And yes I got a call from Maher Olymp trade but only one ring. That was day before yesterday. No call, no mall received so far. Should I go with the Cyber crime department now? Let me know accordingly, because it is a violation of service act. Firstly, Failed to deposit in 24 hours and then If it is not resolving by 30th of June, it would make more clear case. hence, to avoid all those It is better to find a resolution. I am cooperating, your finance team should do it too.
                Please don't say such things, atleast 15 mails I have done from my side, Same response, Finance team is working on it. And yes I got a call from Maher Olymp trade but only one ring. That was day before yesterday. No call, no mall received so far. Should I go with the Cyber crime department now? Let me know accordingly, because it is a violation of service act. Firstly, Failed to deposit in 24 hours and then If it is not resolving by 30th of June, it would make more clear case. hence, to avoid all those It is better to find a resolution. I am cooperating, your finance team should do it too.
                Olymp Trade Customer Care's response, Jun 29, 2023
                Verified Support
                Hello, Kiran Dasgupta.

                Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We understand that right now, we have trouble reaching you.
                Can you please contact us:
                - via e-mail [email protected]
                - in a live chat at www.olymptrade.com
                - in direct messages of our group www.facebook.com/olymptradecom/
                We will help you! We will be very grateful for the update on your issue.

                You can apply to [email protected] and explain the situation. This is the reclamation department, they will investigate your case and provide an official position regarding your issue.

                Best regards, Olymp Trade team.
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                  G sahab
                  Jun 24, 2023
                  Jun 26, 2023
                  This thread was updated on Jun 26, 2023
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                  After a complex verification they permitted to use the platform but within a hour they suddenly blocked my account due to some extra bot verification error and after again comleted verification they unable to unblock account that leads o a high peak of loss to me. They not even refunded the deposits and nor respond to any complaint . They do spam through this unnecessary tricks.
                  +1 photos
                  Olymp Trade customer support has been notified about the posted complaint.
                  Hello, G Sahab.

                  Dear sir, could you please tell us what exactly happened, what caused such an experience with our app? If you have specific questions, please kindly send it to our support team:
                  - in a live chat at www.olymptrade.com
                  - in direct messages of our group: www.facebook.com/olymptradecom/
                  We will be very grateful for the update on your issue.

                  Best regards, Olymp Trade team.
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                    rura mallaya
                    Jun 23, 2023
                    Jun 26, 2023
                    This thread was updated on Jun 26, 2023
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                    Olymp trade is famous for its different approach to trading modes. There are basically two of them. One is fixed time and the other is ordinary forex.
                    It’s great to have both as they are totally unsimilar thus I need to develop different skills to be able to trade them profitably.
                    Speaking of skills there is a comprehensive blog for people who lack skills and knowledge like me.

                    However, let me tell you about one strange thing that occurred to me while I was trading on the platform.
                    I opened an order once recently and was going to wait to get more profits. But after some time I found my order was closed at a certain profit, far from what I intended to have.
                    And I don’t know what to think because I am still a beginner and have no idea if that’s how it should be in forex trading.
                    Jun 29, 2023
                    Complaint marked as Resolved 
                    Oh now I see. Trading with fixed amounts is like that. You have to consider the multiplier and the amount you have put into your deal. And it’s not for fixed time trading mode, it’s for forex too. Thanks for the explanation.
                    Olymp Trade customer support has been notified about the posted complaint.
                    Hi, dear Rura mallaya!

                    Thank you for sharing. Our priority is customer service and we are ecstatic that we met that mark! Olymp Trade strives to provide the finest trading conditions. They include a smooth interface, free education, and a functional support team. We are so happy that you agree with us.

                    Thank you for informing us about the issue. Probably, the Trailing Stop Loss function is on. You can configure the Stop Loss and Take Profit levels by opening the Auto-closing section at the right tab (below the trading amount settings). If any questions remain, kindly reach out to us. We will gladly provide you with thorough assistance.

                    Best regards, Olymp Trade team.
                    Olymp Trade Customer Care's response, Jul 6, 2023
                    Verified Support
                    Hi, dear Rura mallaya!

                    We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                    Please let us know if you have any further questions.
                    Best regards, Olymp Trade team.
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                      Anant222
                      Jun 22, 2023
                      Jun 23, 2023
                      This thread was updated on Jun 23, 2023
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                      Website: www.olymptrade.com

                      Olymp Account ID[31752828]

                      I tried making a Deposit o[censored]SD 20.00 on February 10 2023 on Olymp Trade.
                      The amount of INR 1652.00 was deducted from my Bank Account but was never Credited to my Olymp Trade Account.
                      Now its more than 5 Months and that USD 20.00 has not been credited to my Olymp Trade Account yet nor have I received a refund of that amount which in INR was INR 1652.00.
                      I have already shared all the documents and the screen shots proving that that INR 1652.00 was Deducted from my Bank Account

                      Olymp Trade Customer Support is not Responding to my emails.
                      They send 1 email every month asking to wait for another 5 Working Days.
                      Olymp Trade customer support has been notified about the posted complaint.
                      Greetings, Anant222.

                      We are sorry to hear about your disappointment with us. It's a pity that you have made this conclusion. You can apply to [protected]@olymptrade.com and explain the situation. This is the reclamation department, they will investigate your case and provide an official position regarding your issue. If you disagree with the company's decision, you can contact the reclamation department: [protected]@olymptrade.com and describe the situation.

                      Best regards, Olymp Trade team
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                        Ehsaan Chhabra
                        Jun 21, 2023
                        Jun 26, 2023
                        This thread was updated on Jun 26, 2023
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                        I just recently registered to this platform. I got tired of listening to my friends using this indicator, that indicator, charthing 2-3-4 instruments at the same time and trading both of them making money and withdrawing their profits with ease. Well, okay. Let me see what I can do with it. I go on and go through all the processes I need to go through, right? It's all going well. I have done some naked charting and trading, it is really good. Executes well. Then I wanted to try their technical indicators with their good looking charts. I couldn't find them at first. Then I found this section that is called the market. I see color themes and stuff like that, they sell unique and extra ones. I understand that, I bought a few, they look great. I still couldn't what I needed, then what I see is the advisers. I see that they are selling the MACD for $15. Fifteen dollars? Are you serious?

                        I mean, I am okay with paying extra money if something is unique and really really good. I bought themes and custom strategies. But are you out of your mind? Having me pay fifteen dollars for a MACD indicator that I can find pretty much anywhere FOR FREE? Well, I am not paying that.
                        Jul 6, 2023
                        Complaint marked as Resolved 
                        Okay, I may have screwed up big time here :D So I looked around a bit and asked one of my friends to help with this, and they made things clear for me. The one that is worth $15 is actually not a technical indicator, but it is a trading adviser that gives you entry and exit points of a trade, based on a combination of three different technical trading indicators, it automatically makes trades very easier since it gives you where to enter and exit trades in the most optimal way. the original MACD indicator I was talking about is actually free, as it should be, and it can be found in the technical indicators menu which is on the charts. But anyways, I actually bought the adviser and it is giving me some clean trades :D
                        Olymp Trade customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 26, 2023
                        Olymp Trade Customer Care's response
                        Hi, dear Ehsaan Chhabra!

                        We are glad to tell you that you do not have to buy MACD. In fact, Olymp Trade offers many free indicators on the platform. You have the freedom to access them anytime. To access them, you can click on the third icon on the bottom left of the chart. This would lead to technical analysis. A list of free indications would show up for you to choose from.

                        We wish you a suitable trading strategy.
                        Best regards, Olymp Trade team.
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                          Somnath Kalpit
                          Jun 21, 2023
                          Jun 23, 2023
                          This thread was updated on Jun 23, 2023
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                          As a pretty regular client on the Olymp Trade platform, I should mention that I rarely face any difficulties using broker's services. Surprisingly, the company has managed to create a transparent interface, tons of materials aimed at helping newcomers to get acquianted with conditions quicker.
                          Still, some questions arise from time to time, and look what has happened recently to me.
                          I wanted to open another account with different currency on it, I do know, there is a kind of prohibition of changing your current account currency (basically, it's not a prohibition, you just can't do it). So, for these purposes I decided to open another account, and to archive my previous one.
                          When I opened the second account with required currency, I have archived my first one.
                          BUT! When I deposited funds, my first account somehow remained active and funds arrived on it! What has happened? Is the function of archiving the account active actually?
                          Jun 26, 2023
                          Complaint marked as Resolved 
                          Damn, that was totally my mistake. I had no idea that the archived account can be activated if money casually arrive on it... Sry, for being rather impulsive and made premature conclusion. Now I know for sure that olymp trade's services are cool! The matter is to be more attentive to details and read everything properly. I even found this info on the site, but... after I've written a review =D
                          Olymp Trade customer support has been notified about the posted complaint.
                          Hi, dear Somnath Kalpit.

                          Thank you for sharing. Our priority is customer service and we are ecstatic that we met that mark! Olymp Trade strives to provide the finest trading condition for our users. Our team pays a lot of attention to the platform and other resources such as the support team and educational database.

                          Regarding your question, this case can be easily solved. When you deposit, kindly choose the account that you want to add first. The amount will go to that account.

                          If there's anything else we can do to help, please let us know.
                          Best regards, Olymp Trade team.
                          Olymp Trade Customer Care's response, Jul 7, 2023
                          Verified Support
                          Greetings, Somnath Kalpit.

                          We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                          Please let us know if you have any further questions.
                          Best regards, Olymp Trade team.
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                            Anant222
                            Jun 21, 2023
                            Jun 23, 2023
                            This thread was updated on Jun 23, 2023
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                            Olymp Account ID 31752828
                            I tried making a Deposit o[censored]SD 20.00 on February 10 2023 on Olymp Trade.
                            The amount of INR 1652.00 was deducted from my Bank Account but was never Credited to my Olymp Trade Account.
                            Now more than 5 Months have passed and that USD 20.00 has not been credited to my Olymp Trade Account yet nor have I received a refund of that amount which in INR was INR 1652.00.
                            I have already shared all the documents and the screen shots proving that that INR 1652.00 was Deducted from my Bank Account
                            Every time I receive an email from Olymp Trade is them asking me wait for another 5 Working Days
                            Olymp Trade customer support has been notified about the posted complaint.
                            Greetings, Anant222.

                            We are sorry to hear about your disappointment with us. It's a pity that you have made this conclusion. You can apply to [protected]@olymptrade.com and explain the situation. This is the reclamation department, they will investigate your case and provide an official position regarding your issue. If you disagree with the company's decision, you can contact the reclamation department: [protected]@olymptrade.com and describe the situation.

                            Best regards, Olymp Trade team.
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                              Premlata0708
                              Jun 21, 2023
                              Jun 21, 2023
                              This thread was updated on Jun 21, 2023
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                              Hello Team,

                              I got an email from Olymptrade that they blocked my account for having several more accounts on their platform but I already deleted that accounts and now I was only having one account but still they blocked me for having it! And refused to give funds that were around 7000$ in my Olymptrade account! I request you to please provide the funds as there is medical emergency in my family!!

                              Thanks and Regards!
                              Trader ID:[protected]
                              Olymp Trade customer support has been notified about the posted complaint.
                              Hello, Premlata0708.

                              We understand your disappointment. If you disagree with the company's decision, you can contact the reclamation department: [protected]@olymptrade.com and describe the situation.
                              We will be very grateful for the update on your issue.

                              Best regards, Olymp Trade team.
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                                I was not trade
                                Jun 20, 2023
                                Jun 22, 2023
                                This thread was updated on Jun 22, 2023
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                                Address: Kerala

                                Paytm Was not working to deposits

                                Pls help i want to deposits money to my acc
                                Olymp Trade customer support has been notified about the posted complaint.
                                Hello, I was not trade.

                                Thank you for letting us know about this. We would like you to provide us your ID account. So that we can track the pending for you.

                                Best regards, Olymp Trade team.
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                                  ram Gopal Dutt
                                  Jun 16, 2023
                                  Jun 16, 2023
                                  This thread was updated on Jun 16, 2023
                                  Resolved
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                                  Resolved

                                  I had a really frustrating experience with Olymp Trade. I was trying to change the theme from dark to light, but I couldn't find the option anywhere on the platform. I searched through all the menus and settings, but it was nowhere to be found.

                                  After spending hours trying to figure it out, I came to the disappointing conclusion that Olymp Trade simply does not have a light mode. It's ridiculous that a modern trading platform would not offer such a basic feature.

                                  Overall, I am extremely disappointed with my experience with Olymp Trade and would not recommend it to anyone.
                                  Jun 27, 2023
                                  Complaint marked as Resolved 
                                  I apologize because I have realized my mistake. I found the button to change the chart area from dark to light. And there is also one that they call classic. But I am good with the light theme.
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hello, Ram Gopal Dutt.

                                  Thank you for writing to us. Olymp Trade pay attention to every detail including tabs, button, charts, … We even offer different themes. You can choose the bright theme if you do not like light theme. To do so, please go to Profile – Setting – Apprearance – Color Theme. There are 4 color themes to choose from.

                                  Best regards, Olymp Trade team.
                                  Olymp Trade Customer Care's response, Jul 7, 2023
                                  Verified Support
                                  Hello, Ram Gopal Dutt.

                                  We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                                  Please let us know if you have any further questions.
                                  Best regards, Olymp Trade team.
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                                    Manpreet P
                                    Jun 16, 2023
                                    Jun 19, 2023
                                    This thread was updated on Jun 19, 2023
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                                    Resolved

                                    Only couple of weeks have passed since I had joined this broker. All the crucial things about trading conditions were clarified right away to me by the pretty responsive client support team who know their business well. The rest conditions I examined on my own, as I heard it helps to accumulate experience and gain skills.
                                    Anyways, Olymp Trade broker proffers so many different functions that is kinda easy to get entangled. It's not a drawback of course, on the contrary - quite a strong side.
                                    As I'm just gaining momentum, and only now things started to work out, I tried to withdraw my first revenue. I'm having a USDT account and I do remember correctly - no fees on the platform is levied. But, after the transaction was processed the sum I gained is a bit smaller than I requested. Where's my money, pals? Did I become a subject to scam?
                                    Jun 20, 2023
                                    Complaint marked as Resolved 
                                    Aw... I guess I needed to bother client support team a bit more, as I didn't know USDT account can be charged with commissions on the platform. That was totally my mistake, no scam guys, I'm just a silly, and as it turned out - inattentive lazy bone. Thanks Olymp trade team for dotting all the i's.
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Hi, dear Manpreet P.

                                    Thank you for sharing. Our priority is customer service and we are ecstatic that we met that mark! Olymp Trade strives to provide the finest trading condition for our users. Our team pays a lot of attention to the platform and other resources such as the support team and educational database. We believe that with hands-on education and constant practice, you will gain a lot of success when trading at Olymp Trade.

                                    Regarding your question, when you withdraw from your USDT account, there is a small fee for withdrawal. Hope you understand it. To understand more about the USDT withdrawal fee, kindly contact us.

                                    Best regards, Olymp Trade team.
                                    Olymp Trade Customer Care's response, Jul 7, 2023
                                    Verified Support
                                    Hi, dear Manpreet P.

                                    We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                                    Please let us know if you have any further questions.
                                    Best regards, Olymp Trade team.
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                                      Arvind selvaraj
                                      Jun 15, 2023
                                      Jun 15, 2023
                                      This thread was updated on Jun 15, 2023
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                                      [Resolved] Olymp Trade — two factor authentication

                                      D
                                      DR 67
                                      Jun 10, 2023
                                      I have recently updated two factor authentication by google authenticator app and unknowingly i have uninstalled the app and i have lost the backup code and there is no way i can login to my account. So please help me with this issue as there is a email address and phone number i have updated try to recover my account through any one of those. And the website of olymp trade does not have any option to recover my account and also there is no customer support. Olymp trade does not give me any option to recover my account and they can use my mobile number instead of two factor authentication
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Hello, Arvind selvaraj.

                                      We understand your case. We are glad that you asked us. Kindly contact us directly so that we can verify your request. You can contact us:
                                      - via e-mail [protected]@olymptrade.com
                                      - in a live chat at www.olymptrade.com
                                      - in direct messages of our group www.facebook.com/olymptradecom/
                                      We will help you! We will be very grateful for the update on your issue.

                                      Best regards, Olymp Trade team.
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                                        Mehul Narang
                                        from Coimbatore, Tamil Nadu
                                        Jun 14, 2023
                                        Jun 15, 2023
                                        This thread was updated on Jun 15, 2023
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                                        Resolved

                                        I recently discovered this platform, read so much about it and asked about it to my friends. The feedback I got was really great. So I registered, and everything I heard about the platform turns out to be true. Apart from the trading environment itself, the company is really active, dynamic, has a great community built around it, and I thought I was going to be taking advantage of all those features to make my own trading experience unforgettable.

                                        There I am reading about the additional unique features, right? The trader's way and XP points, it's there, I get them when I trade and profitably close, the additional indicators, prizes, its all good. Then I read something about the boost cubes and find them on the platform. But what do I see? I need ot invite a friend to the platform to win boost cubes? How come can that be the only way? What If I have don't have any friends? Well I do have friends but they all are already trading here. I don't have anyone to convince to trade here, so what? I don't get to try this out? What sort of absurdity is this
                                        Jun 20, 2023
                                        Complaint marked as Resolved 
                                        Okay it turns out the platform actually thought about that and it provides different ways to achieve exclusive features. I had a bit of a chat with support and before I even had a chance to ask, I realized that there is actually another way to do this. I didn't know I could do USDT deposits to my account, it was there but I missed it somehow, and if you do the USDT deposits, you still can win those boost cubes and use them. I did not fully comprehend what they're all about yet, but I am very eager to try it out, I am sure it will help me make better profits. Just doing my USDT deposits and can't wait to get it. Here we go
                                        Olymp Trade customer support has been notified about the posted complaint.
                                        Hello, Mehul Narang.

                                        Thank you for your feedback. We are thrilled to have you as part of our big community! We strive to provide the finest trading conditions including a strong platform, popular assets, useful customer support, and a quick withdrawal processing time. We are so happy that you agree with us.

                                        We would like to talk more about the boost cube. You can contact us:
                                        - via e-mail [protected]@olymptrade.com
                                        - in a live chat at www.olymptrade.com
                                        - in direct messages of our group www.facebook.com/olymptradecom/
                                        We will help you! We will be very grateful for the update on your question.

                                        Best regards, Olymp Trade team.
                                        Olymp Trade Customer Care's response, Jul 7, 2023
                                        Verified Support
                                        Hello, Mehul Narang.

                                        We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                                        Please let us know if you have any further questions.
                                        Best regards, Olymp Trade team.
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