One of the most attractive things of this platform (well, of course there many of such ones, but listen) to me is the opportunity to create custom strategies and release them in the market. Due to this thing, you can share your valuable knowledge, pack it in the ""box"" in the form of strategy, and then help others to trade. Such an altruistic job brings me lots of pleasure and satisfaction, probably, it even helps me to close gestalt, but nevermind.
So, once I decided to create a strategy which was a mix of different indicators and oscillators, that, in my humble opinion, was aimed at helping to determine a trend reverse.
I handcrafted this strategy and decided to release. Once I did it, literally within several hours, I understood that I forgot to add some crucial indicator (perhaps it was SMA, I ain't remember correctly). I wanted to delete it, but couldn't do that! Olymp Trade literally deprived me of this possibility! But fortunately, within a couple of days I clicked different buttons and it was deleted.
Still, the trace on the soul is painful...
Sep 16, 2023
Complaint marked as Resolved Oh, really... I didn't know there's a so-called moderation of strategies before their release on the market. Wow.
Sry guys for bothering ya, I just wanted to share an interesting story. And thank you for clarification, now I know.
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2023
Olymp Trade Customer Care's response Greetings, Shanti Lata 111.
Thanks very much for your balanced and fair review of the Olymp Trade platform. We understand that you may feel upset due to this case. We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
You can delete your strategy in the custom strategies list by going to the strategy’s details and deleting it there. Be aware that strategies can’t be deleted while they’re being reviewed for publication. If you want to remove a strategy from the Market, please contact our support team. Our support team would be pleased to help you with the request.
If you are open to discussing your experience further, please call/email us.
Best regards, Olymp Trade team.
Thank you for your question. We are sorry to hear about your disappointment with us. We would like to answer your question below. A status is valid for 30 days from the moment you achieve it. By the end of this period, you need to have earned a certain number of experience points to extend the current status for another 30 days. If you fail to reach the required level, the status will be downgraded (except the Starter status, which is the basic one).
If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.
We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.
Please let us know if you have any further questions.
Best regards, Olymp Trade team.