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Olymp Trade Complaints & Reviews

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Updated: Feb 14, 2026
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Olymp Trade reviews & complaints page 11

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A
ARJUN TOMAR
Sep 7, 2023
Sep 8, 2023
This thread was updated on Sep 8, 2023
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It's been approx 12 hours. My money isn't showing yet in my olymp account.
Kindly process it faster.
Email Id: [protected]@gmail.com
User id: 79878460
Sep 11, 2023
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Hi, dear ARJUN TOMAR.

Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

Best regards, Olymp Trade team.
When will I get my deposit? How much I need to wait.
I seriously can't wait more. I need money urgently.
Olymp Trade Customer Care's response, Sep 14, 2023
Verified Support
Hi, ARJUN TOMAR.

Your case has been processed. Our specialists will contact you soon.

Best regards, Olymp Trade team.
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    Mehul Chahal
    Sep 7, 2023
    Sep 7, 2023
    This thread was updated on Sep 7, 2023
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    Right guys. I was so excited with the USDT account of olymp tarde so I immediately opened it.
    But since it was my first experience with it I decided not to deposit the full sum into it. Of course I trust the broker but you know…
    In the end I did the right thing because my usdt have never made it to the account for some reason.
    It’s good that I choose to deposit small sum of stable coins. But the overall situation has left an unpleasant aftertaste.
    Sep 9, 2023
    Complaint marked as Resolved 
    I think you should always need to research the topic before you dive into it. Of course my usdt wasn't deposited. I chose two different blockchains for transaction, as I understand it right now. So, guys, don’t be fools like me and pick the same blockchains. I recommend using the Tron chain (TRC20). It’s the cheapest one.
    Olymp Trade customer support has been notified about the posted complaint.
    Hello, Mehul Chahal.

    Thanks for taking the time to share your thoughts and feedback with us. We always listen to users’ feedback and we strive to improve Olymp Trade every day. However, we believe that you have been through a delay in payment. And this case can be solved easily.

    We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

    Best regards, Olymp Trade team.
    Olymp Trade Customer Care's response, Sep 13, 2023
    Verified Support
    Hello, Mehul Chahal.

    We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

    Please let us know if you have any further questions.
    Best regards, Olymp Trade team.
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      Vijayent K
      Sep 6, 2023
      Sep 6, 2023
      This thread was updated on Sep 6, 2023
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      I appreciate the simplicity and comfort in trading that Olymp Trade has brought to the industry. Their trading software is one of a kind. Truly unique design, and completely different from what I am used to.
      Let’s start with the design. Pretty neat with colours and buttons, everything important is already on the screen. No need to search and look for it. However, the chart area is pretty small. I see that this platform is designed for those expensive widescreen monitors. If you have one, then you will enjoy the interface even more.
      If you are just like me, trading from a laptop, you will need to zoom in to find your chart. Too many unnecessary tabs on the screen that overwhelm the interface. I would design it differently and put more emphasis on the chart.
      Sep 9, 2023
      Complaint marked as Resolved 
      My bad guys, I didn’t know that I could close the tabs that were taking up space on my interface 😂 The first time you open the app, the Trades tab is open by default, but you can close it whenever you want to focus on your charts. Yeah, still a windscreen monitor would work better, but it’s not a problem to trade from a standard laptop or regular screen too.
      Olymp Trade customer support has been notified about the posted complaint.
      Hello, Vijayent K.

      Thank you for your interest in Olymp Trade. We strive to provide the finest trading conditions for users. They include neat and wide monitors. Your feedback is very important to us. We would like to know more about your suggestion. We hope that you will reach out to our support team. So that we can take a good note on your idea.

      Right now, you can zoom in and out easily with 2 fingers in your mobile app. But if you need more space, we suggest to open it with a laptop or a desktop. That would give you more space and focus on the chart.

      Please help us to improve by providing more information on your experience. We can be reached via our email.

      Best regards, Olymp Trade team.
      Olymp Trade Customer Care's response, Sep 13, 2023
      Verified Support
      Greetings, Vijayent K.

      Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

      Best regards, Olymp Trade team.
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        Obaid Hrishikesh
        Sep 4, 2023
        Sep 5, 2023
        This thread was updated on Sep 5, 2023
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        So that it doesn't sound like I am just speaking because I don't like the broker, I'll first say that the broker does very well for itself.
        That being said, I got irritated after searching the platform for a long time for the advisors that they said were available. I have looked through everything and I still have not found it. I am confident that the advisors are not on the website. It is something that I can do without, but the broker said they would be available, so they should be available.
        Sep 8, 2023
        Complaint marked as Resolved 
        Forget all that I said earlier, I have cleared it all up with the help of the support. I have found the advisors, and they are actually a paid service. I don't mind that. It makes me have even more confidence in them.
        Olymp Trade customer support has been notified about the posted complaint.
        Hello, Obaid Hrishikesh.

        Thank you so much for taking the time to provide feedback. We are glad that you have spent time at Olymp Trade platform. It is our pleasure to answer your question.

        If you need help from a support team, please access to the tab “Help” – “Support” to ask a question. Otherwise, you can also check our educational database called Help Center.

        If you look for advisers – indicator-based signals help identify entry points, you can go to “Market” – “Advisers”

        If there's anything else we can do to help, please let us know.
        Best regards, Olymp Trade team.
        Olymp Trade Customer Care's response, Sep 13, 2023
        Verified Support
        Greetings, Obaid Hrishikesh.

        We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

        Please let us know if you have any further questions.
        Best regards, Olymp Trade team.
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          Anuraag Goyal
          Sep 3, 2023
          Sep 4, 2023
          This thread was updated on Sep 4, 2023
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          Olymp trade’s FTT mode is the one that I was willing to trade most of the time. It seems more lucrative and much easier to execute.
          But as soon as I logged to the trading platform the return rate for my favorite assets was quite small. However, the information on the internet was saying that olymp trade has one of the highest yields for FTT on the market.
          I am not completely sure if I want to continue trading here. It’s not that profitable anymore.
          Sep 5, 2023
          Complaint marked as Resolved 
          I had no clue that the yield of the assets is constantly changing and you have to monitor the instruments you like to trade. Thanks to the support for clearing this issue for me.
          Olymp Trade customer support has been notified about the posted complaint.
          Hello, dear Anuraag Goyal.

          Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We understand that the profit payout rate is very important for traders. And we are glad to tell you that usually the rate at Olymp Trade FTT is 82%. This rate could be higher with higher status. However, the strike price you select can also affect the asset profitability. By default, it is equal to the market quote of an asset. However, it can be changed, thus increasing or decreasing the profitability. You can do it in the strike price menu. To enable this option, go to the "Chart" section of the platform settings.

          Best regards, Olymp Trade team.
          Olymp Trade Customer Care's response, Sep 6, 2023
          Verified Support
          Greetings, Anuraag Goyal.

          We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

          Please let us know if you have any further questions.
          Best regards, Olymp Trade team.
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            Prem Bagchi
            Sep 3, 2023
            Sep 4, 2023
            This thread was updated on Sep 4, 2023
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            I think I may have found a serious bag or an interest from the side of the broker to make people lose money.

            I think there is something seriously wrong with it and i am sure of it! I know a little bit of markets. And I know for a fact, that, stocks, for example, can only be traded for a certain amount of hours during the week. Because their exchanges work on a schedule. Same thing is valid for ETFs, for example, or commodities. They all have their separate exchanges, so when the exchanges are closed, you cannot trade them outside business hours.

            In forex, I know it is a little bit different. Exchanges work around the clock to facilitate world trade, this is why forex pairs can be traded 24/5. That is common knowledge.

            However, I went on Olymp trade's platform on a saturday and what do I see? There is this EUR/USD OTC, AUD/USD OTC, NZD/USD OTC, USD/JPY OTC contracts. And they are moving on a weekend! How is this possible? Are they lying to us? How can they move in price when I know for a fact that forex market is closed on the weekends?
            Sep 17, 2023
            Complaint marked as Resolved 
            Emmm.. Allright. I might have messed it up. They were Over-the-counter contracts of the forex pairs that I know about, meaning, that, according to the official information from olymp trades platform "This chart shows changes in the Euro’s exchange rate against the US dollar in the over-the-counter (OTC) market. OTC asset quotes are determined using over-the-counter sources of information, which makes it possible to make trades on the weekend, when most major trading sessions are closed." soo there is an explanation for that. okay. my bad. have a good weekend trading everyone then.
            Olymp Trade customer support has been notified about the posted complaint.
            Verified Support
            Sep 04, 2023
            Olymp Trade Customer Care's response
            Hello, Prem Bagchi.

            Thanks for taking the time to share your thoughts and feedback with us. We are incredibly grateful for your honest feedback. It is pleasing to know that you learn about Forex and know a lot about it.

            Regarding your question, we are glad that you have asked. OTC (Over-The-Counter) assets are formed not within a formal exchange but on the basis of over-the-counter information sources. The distinctive feature of the OTC market lies in the principle that the OTC traders act as market makers and have the right to independently set the price of the assets. Therefore, we can trade OTC assets on the weekends.

            Best regards, Olymp Trade team.
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              Shanti Lata 111
              Sep 2, 2023
              Sep 4, 2023
              This thread was updated on Sep 4, 2023
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              One of the most attractive things of this platform (well, of course there many of such ones, but listen) to me is the opportunity to create custom strategies and release them in the market. Due to this thing, you can share your valuable knowledge, pack it in the ""box"" in the form of strategy, and then help others to trade. Such an altruistic job brings me lots of pleasure and satisfaction, probably, it even helps me to close gestalt, but nevermind.
              So, once I decided to create a strategy which was a mix of different indicators and oscillators, that, in my humble opinion, was aimed at helping to determine a trend reverse.
              I handcrafted this strategy and decided to release. Once I did it, literally within several hours, I understood that I forgot to add some crucial indicator (perhaps it was SMA, I ain't remember correctly). I wanted to delete it, but couldn't do that! Olymp Trade literally deprived me of this possibility! But fortunately, within a couple of days I clicked different buttons and it was deleted.
              Still, the trace on the soul is painful...
              Sep 16, 2023
              Complaint marked as Resolved 
              Oh, really... I didn't know there's a so-called moderation of strategies before their release on the market. Wow. Sry guys for bothering ya, I just wanted to share an interesting story. And thank you for clarification, now I know.
              Olymp Trade customer support has been notified about the posted complaint.
              Verified Support
              Sep 04, 2023
              Olymp Trade Customer Care's response
              Greetings, Shanti Lata 111.

              Thanks very much for your balanced and fair review of the Olymp Trade platform. We understand that you may feel upset due to this case. We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.

              You can delete your strategy in the custom strategies list by going to the strategy’s details and deleting it there. Be aware that strategies can’t be deleted while they’re being reviewed for publication. If you want to remove a strategy from the Market, please contact our support team. Our support team would be pleased to help you with the request.

              If you are open to discussing your experience further, please call/email us.
              Best regards, Olymp Trade team.
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                ravi rajavade
                Sep 2, 2023
                Sep 4, 2023
                This thread was updated on Sep 4, 2023
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                I am so angry, I was working hard to achieve the Advanced status and finally did it, like a month ago. I was even taking risks by trading pretty large positions for my account only to get those experienced points which will make me progress in this regard. I haven’t even made a withdrawal only to keep my account balance bigger to make more profitable trades, which again, bring more points. Yes, it was exhausting and a hell of a journey… and I took a little break, only to find out that yesterday they put me again in Starter status.
                Sep 5, 2023
                Complaint marked as Resolved 
                It’s 100% my fault! I should have read the rules about the statuses and how to progress and keep a status. I worked so hard to achieve a better status, and after that, I took a rest. I was thinking once you improve you can not go back. Even though I am not happy at this moment, I found this condition to be pretty good, since it will keep you motivated and active. With my experience so far, I am sure I will get back my status in the next round.
                Olymp Trade customer support has been notified about the posted complaint.
                Hello, Ravi rajavade.

                Thank you for your question. We are sorry to hear about your disappointment with us. We would like to answer your question below. A status is valid for 30 days from the moment you achieve it. By the end of this period, you need to have earned a certain number of experience points to extend the current status for another 30 days. If you fail to reach the required level, the status will be downgraded (except the Starter status, which is the basic one).

                If there's anything else we can do to help, please let us know.
                Best regards, Olymp Trade team.
                Olymp Trade Customer Care's response, Sep 5, 2023
                Verified Support
                Greetings, Ravi rajavade.

                We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                Please let us know if you have any further questions.
                Best regards, Olymp Trade team.
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                  sahil8199
                  Aug 30, 2023
                  Sep 1, 2023
                  This thread was updated on Sep 1, 2023
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                  This is a very serious issue as my deposit hasnt arrived from 5 days and its been too bad, its never happened to me on olymp trade, that too 2 of my deposits are stuck which is too bad. i really need a solution for this right away, they dont credit it to my olymp trade acc nor they are refunding it ibackk, they are just tlling youll get a mail when updated.

                  I really need my money this is not how ethical companies work.

                  My email registered is [protected]@gmail.com with olymp trade

                  I did payment through vrypto usdt

                  It doesnt take this long for the refund or credit.

                  5 days is too much
                  I need my money stop playing around with customers money
                  Olymp Trade customer support has been notified about the posted complaint.
                  It isnt even resolved how does it show that it is resolved
                  Olymp Trade Customer Care's response, Sep 1, 2023
                  Verified Support
                  Greetings, Sahil8199.

                  We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

                  We are waiting for your reply.
                  Best regards, Olymp Trade team.
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                    Raghav Menon
                    Aug 30, 2023
                    Aug 30, 2023
                    This thread was updated on Aug 30, 2023
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                    I wish I made a screenshot of my trade on USD/JPY currency pair, so I can support my issue I am raising here. Here is the problem; I studied the material provided by Olymp Trade for making trading decisions based on candlestick pattern. I was waiting for an opportunity and finally it came on USD/JPY on the 1h chart.
                    It was clear hammer pattern, which according to Olymp Trade it was a sign of a reversal in the trend.
                    I hit sell and waited to collect my profits, but unfortunately immediately I entered the trade, the price continue to rise and hit my stop loss order soon after.
                    I don’t know why they provide such scam trading advices when they don’t work.
                    Don’t make same mistake, I tried and the hammer pattern is not working.
                    Sep 4, 2023
                    Complaint marked as Resolved 
                    My trading experience has been an emotional rollercoaster! Never mind my stupid comment, I owe much of my newly found knowledge to Olymp Trade and their educational materials and tutorials. Now I have learned that the candlestick patterns are indeed signals, but they do not guarantee that the trade will be successful.
                    Olymp Trade customer support has been notified about the posted complaint.
                    Hello, Raghav Menon.

                    Thank you for writing to us. We understand that you have been disappointed about how to use the hammer pattern. However, please note that the candle stick pattern should only be treated as a reference. There is always a chance for risk. This is normal in trading. We can prevent such case by using risk management and fund management.

                    To understand how to reduce risk, kindly access to our educational database for more information.

                    We value your input and encourage you to let us know more details about your experience with us.
                    Best regards, Olymp Trade team.
                    Olymp Trade Customer Care's response, Sep 4, 2023
                    Verified Support
                    Greetings, Raghav Menon.

                    We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                    Please let us know if you have any further questions.
                    Best regards, Olymp Trade team.
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                      ashwanth115
                      Aug 29, 2023
                      Aug 30, 2023
                      This thread was updated on Aug 30, 2023
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                      Address: India

                      My Account Id:[protected]
                      Email id: ashwanth.[protected]@gmail.com
                      Deposit No: [protected]
                      Deposited through phonepe
                      Bank ICICI Bank

                      I have done deposit of Rs. 700 on 24 th August 2023. The amount is not yet credited into my live account . I have raised tickets on email as well as through tickets. When spoke with bank they told that the amount is credited to their account. But the company is not updating my live account.
                      You told 24hrs but till now the amount is not credited in the live account or refunded back. Don't cheat people. You are not even giving a correct reply or providing as resolution. I want the refund as soon as possible. I have attached all the proofs .
                      Sep 5, 2023
                      Complaint marked as Resolved 
                      Olymp Trade customer support has been notified about the posted complaint.
                      Greetings, Ashwanth115.

                      We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

                      We are waiting for your reply.
                      Best regards, Olymp Trade team.
                      Olymp Trade Customer Care's response, Sep 5, 2023
                      Verified Support
                      Hi, Ashwanth115.

                      Thank you for marking it as "Resolved".

                      Best regards, Olymp Trade team.
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                        Venkat2002
                        Aug 29, 2023
                        Aug 30, 2023
                        This thread was updated on Aug 30, 2023
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                        As now 4 - 5 days gone since I deposited my Olymp trade account but not appeared in the real account of rs770 through paytm. I have raised a complaint to Olymp trade support but no progress about that. Please make my deposit soon.
                        Request no. [protected]
                        Aug 30, 2023
                        Complaint marked as Resolved 
                        The deposit was done!!
                        Olymp Trade customer support has been notified about the posted complaint.
                        Hi, Venkat2002.

                        Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

                        Waiting for your response.
                        Best regards, Olymp Trade team.
                        Olymp Trade Customer Care's response, Aug 31, 2023
                        Verified Support
                        Greetings, Venkat2002.

                        We are so happy that we have been useful to you. We are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                        Please let us know if you have any further questions.
                        Best regards, Olymp Trade team.
                        "
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                          Aboshek
                          Aug 29, 2023
                          Sep 1, 2023
                          This thread was updated on Sep 1, 2023
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                          Hi Team,
                          5Days completed but not received amount to my trading account. I paid on 24th aug 2023 to paid throw UPI QR please take action.

                          I'm mailing to the support team but no response from them please update me as soon as possible.
                          Name: Abishek
                          USER ID:[protected]
                          Request no: [protected]
                          UPI Transaction ID:[protected]
                          I attach screenshot for your reference.
                          Please respond as soon as possible.

                          Small information
                          Name:knowflow technologies private limited
                          Email Address:[protected]@gmail.com

                          To this payment gateway I send amount.

                          Regards,
                          Abishek R
                          Olymp Trade customer support has been notified about the posted complaint.
                          Greetings, Aboshek.

                          We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

                          We are waiting for your reply.
                          Best regards, Olymp Trade team.
                          ID:[protected]
                          First told 24hrs next 5 days next 30days and next 1year rite you will not refund our amount rite.
                          How long you will work.
                          ID:[protected]
                          First told 24hrs next 5 days next 30days and next 1year rite you will not refund our amount rite.
                          How long you will work
                          ID:[protected]
                          First told 24hrs next 5 days next 30days and next 1year rite you will not refund our amount rite.
                          How long you will work
                          Olymp Trade Customer Care's response, Sep 1, 2023
                          Verified Support
                          Hi, Aboshek.

                          Thank you for writing to us. However, the ID account you have provided is not applicable. Kindly check your ID account. It should be under your name. Or you can leave us your email address, the one you registered with us.

                          Best regards, Olymp Trade team.
                          I shared my ID account number and my registered mail ID
                          Registered mail ID: saicharan.[protected]@gmail.com
                          Registered mail ID: saicharan.[protected]@gmail.com
                          Email ID: saicharan.[protected]@gmail.com
                          Shared email Id and user ID please check and update as soon as possible
                          Olymp Trade Customer Care's response, Sep 4, 2023
                          Verified Support
                          Hi, Aboshek.

                          Thank you for letting us know about this. We are sorry to hear about your disappointment with us. Currently, we have technical difficulties with UPI. We can sort out the case for you. We have sent your information and the details of the case to our financial specialists. They will check the pending and contact you shortly!

                          Best regards, Olymp Trade team.
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                            Aboshek
                            Aug 29, 2023
                            Sep 1, 2023
                            This thread was updated on Sep 1, 2023
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                            Hi Team,
                            5Days completed but not received amount to my trading account. I paid on 24th aug 2023 paid throw UPI QR please take action.

                            I'm mailing to the support team but no response from them please update me as soon as possible.
                            Name: Abishek
                            USER ID:[protected]
                            Request no: [[protected]]
                            UPI Transaction ID:[protected]
                            I attach screenshot for your reference.
                            Please respond as soon as possible.

                            Small information
                            Name:knowflow technologies private limited
                            Email Address:[protected]@gmail.com

                            To this payment gateway I send amount.

                            Regards,
                            Abishek R
                            Olymp Trade customer support has been notified about the posted complaint.
                            Hello, Aboshek.

                            Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

                            Best regards, Olymp Trade team.
                            ID:[protected]
                            First told 24hrs next 5 days next 30days and next 1year rite you will not refund our amount rite.
                            How long you will work
                            Olymp Trade Customer Care's response, Sep 1, 2023
                            Verified Support
                            "Hi, Aboshek.

                            Thank you for writing to us. However, the ID account you have provided is not accurate. Kindly check your ID account. It should be under your name. Another way is that you can leave us your email address, the one you registered with us.

                            Best regards, Olymp Trade team.
                            Registered email address: saicharan.[protected]@gmail.com
                            Olymp Trade Customer Care's response, Sep 6, 2023
                            Verified Support
                            Hello, Aboshek.

                            We have already taken your case to work. The specialist will contact you shortly.

                            Best regards, Olymp Trade team.
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                              Naseer Rao Gara
                              Aug 28, 2023
                              Aug 30, 2023
                              This thread was updated on Aug 30, 2023
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                              I gained status through the XP points at the end of the last month, but for some reason it was revoked recently so that I didn't even have time to get all the advantages of it, only some high return deals.
                              Maybe I’m blind but I haven’t found any information that the status is given for a certain amount of days or time for this matter.
                              I need some explanation from the olymp trade representatives about the whole situation with the upgrade of my status.
                              Sep 5, 2023
                              Complaint marked as Resolved 
                              That’s the best example of why you should always have to read the FAQ section thoroughly. All this time this info was there. Moreover olymp trade has replicated this condition on the platform too, right in your personal area. Be more attentive guys so you won't find yourself in an awkward situation.
                              Olymp Trade customer support has been notified about the posted complaint.
                              Hello, Naseer Rao Gara.

                              Thank you for your question. We would like to answer your question as bellow. A status is valid for 30 days from the moment you achieve it. By the end of this period, you need to have earned a certain number of experience points to extend the current status for another 30 days. If you fail to reach the required level, the status will be downgraded (except the Starter status, which is the basic one).

                              If there's anything else we can do to help, please let us know.
                              Best regards, Olymp Trade team.
                              Olymp Trade Customer Care's response, Sep 5, 2023
                              Verified Support
                              Hi, Naseer Rao Gara.

                              Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                              Best regards, Olymp Trade team.
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                                Nakul_Mitra
                                Aug 28, 2023
                                Aug 30, 2023
                                This thread was updated on Aug 30, 2023
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                                I've been trading on the market for a rather long period, but still can't get used quickly to the new environment whenever I step on the new platform.
                                Olymp trade was surprisingly a pretty straightforward broker for me from the point of the platform's functionality. I never imagined that there are such brokers which proprietary software can work so fast without any glitches, and with an intuitive interface.
                                Still, I faced some difficulties sorting things out how to apply leverage to the position. I heard guys talked about multipliers or multiplicators, whatever, but where to find them? I'm still on the demo and this is the only thing I can't understand.
                                Olymp trade guys should certainly create a separate video manual how to use these multiplicators as it's not really clear. But other features are cool and understandable!
                                Sep 1, 2023
                                Complaint marked as Resolved 
                                Shame on me! How can I dare to claim that I'm a "proficient" trader if I can't understand simple things. Well, prolly my chronic inattentiveness played the biggest role in this situation ;) Olymp trade pals, thank you! You've opened my eyes and now I do know how to apply leverages to positions. Calculations got easier, by the way, due to this kinda unique system of multipliers.
                                Olymp Trade customer support has been notified about the posted complaint.
                                Hello, Nakul_Mitra.

                                We are incredibly grateful that you gave Olymp Trade a try. We understand that for traders, this could be a new experience. We hope it is a nice one.

                                Regarding your question, leverage is referred to as multipliers. A multiplier multiplies your investment amount by a certain amount. The multiplier value shows how many times the total trade volume will increase. You can find multiplier values right next to the amount when making a trade.

                                Best regards, Olymp Trade team.
                                Olymp Trade Customer Care's response, Sep 1, 2023
                                Verified Support
                                Greetings, Nakul_Mitra.

                                We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                                Please let us know if you have any further questions.
                                Best regards, Olymp Trade team.
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                                  Atau_Sanfui
                                  Aug 28, 2023
                                  Aug 30, 2023
                                  This thread was updated on Aug 30, 2023
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                                  The overall amount of tradable assets across different classes is really impressive here.
                                  I’m not quite bothered about the number of instruments within the markets particularly. Like for instance the digital assets could be more substantial to my taste. but that is a marginal flaw to be honest.

                                  What upsets me more is that I can’t trade indices on the weekends although the broker claimed that I can do it, I believe somewhere in its trading blog.
                                  I wanted to have a decent trading experience using cryptos and indices during weekends since I don’t have enough time on the working days.
                                  Sep 3, 2023
                                  Complaint marked as Resolved 
                                  I see, I need to look at the info of the particular index if I am capable of trading it on the weekends, as every index has its peculiar trading schedule. For example, I can trade the Asian Composite Index, but NASDAQ or FTSE 100 I can’t. It’s good to know, props to customer support service.
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hello, Atau_Sanfui.

                                  Thank you for your comment. We are so happy that you find Olymp Trade useful and interesting. We strive to connect with as many popular assets as possible. So that our users can take advantage of any trading chance that they can.

                                  Regarding your question, it is a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites. If you would like to know more about the trading hours of the assets, kindly follow the link https://plus.olymptrade.com/en/assets.

                                  If there's anything else we can do to help, please let us know.
                                  Best regards, Olymp Trade team.
                                  Olymp Trade Customer Care's response, Sep 4, 2023
                                  Verified Support
                                  Hi, Atau_Sanfui.

                                  Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                                  Best regards, Olymp Trade team.
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                                    Balram999
                                    from Indore, Madhya Pradesh
                                    Aug 26, 2023
                                    Aug 30, 2023
                                    This thread was updated on Aug 30, 2023
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                                    Address: Olymp trade India

                                    I deposit my money in Olymp trade account on 23/08/23 but i dont receive amount in my Olymp trade account. I complain but nothing happened. And the Olymp trade customer care says that your amount is deposit in 24 hours but still the is not deposit in my Olymp trade account.
                                    This is my request no: [protected] .
                                    Please help me🙏
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Hello, Balram999.

                                    Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

                                    Best regards, Olymp Trade team.
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                                      R
                                      Aug 25, 2023
                                      Aug 30, 2023
                                      This thread was updated on Aug 30, 2023
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                                      Dear Team,

                                      I have deposited 2000 INR through p2p UPI and also confirm the UTR NO but amount not credited in my account request you to pls check and confirm.
                                      Date -24/08/2023
                                      User id[protected]
                                      Rishi kumar
                                      Amount -2000
                                      Transaction id-T2308242244192342227820
                                      UTR no[protected]

                                      If you not credited pls return back to my bank account
                                      Bank-central Bank of India
                                      DepositRequest no.[protected]
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Hi, Rishiverma.[protected]@gmail.com.

                                      Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

                                      Waiting for your response.
                                      Best regards, Olymp Trade team.
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                                        Aug 25, 2023
                                        Aug 30, 2023
                                        This thread was updated on Aug 30, 2023
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                                        Dear Team,

                                        I have deposited 2000 INR through p2p UPI and also confirm the UTR NO but amount not credited in my account request you to pls check and confirm.
                                        Date -24/08/2023
                                        User id[protected]
                                        Rishi kumar
                                        Amount -2000
                                        Transaction id-T2308242244192342227820
                                        UTR no[protected]
                                        Bank-central Bank of India
                                        DepositRequest no.[protected]
                                        Olymp Trade customer support has been notified about the posted complaint.
                                        Greetings, Rishiverma.[protected]@gmail.com.

                                        We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

                                        We are waiting for your reply.
                                        Best regards, Olymp Trade team.
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