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Olymp Trade Complaints & Reviews

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Updated: Jan 2, 2026
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Olymp Trade reviews & complaints page 11

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Prem Bagchi
Sep 3, 2023
Sep 4, 2023
This thread was updated on Sep 4, 2023
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I think I may have found a serious bag or an interest from the side of the broker to make people lose money.

I think there is something seriously wrong with it and i am sure of it! I know a little bit of markets. And I know for a fact, that, stocks, for example, can only be traded for a certain amount of hours during the week. Because their exchanges work on a schedule. Same thing is valid for ETFs, for example, or commodities. They all have their separate exchanges, so when the exchanges are closed, you cannot trade them outside business hours.

In forex, I know it is a little bit different. Exchanges work around the clock to facilitate world trade, this is why forex pairs can be traded 24/5. That is common knowledge.

However, I went on Olymp trade's platform on a saturday and what do I see? There is this EUR/USD OTC, AUD/USD OTC, NZD/USD OTC, USD/JPY OTC contracts. And they are moving on a weekend! How is this possible? Are they lying to us? How can they move in price when I know for a fact that forex market is closed on the weekends?
Sep 17, 2023
Complaint marked as Resolved 
Emmm.. Allright. I might have messed it up. They were Over-the-counter contracts of the forex pairs that I know about, meaning, that, according to the official information from olymp trades platform "This chart shows changes in the Euro’s exchange rate against the US dollar in the over-the-counter (OTC) market. OTC asset quotes are determined using over-the-counter sources of information, which makes it possible to make trades on the weekend, when most major trading sessions are closed." soo there is an explanation for that. okay. my bad. have a good weekend trading everyone then.
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2023
Olymp Trade Customer Care's response
Hello, Prem Bagchi.

Thanks for taking the time to share your thoughts and feedback with us. We are incredibly grateful for your honest feedback. It is pleasing to know that you learn about Forex and know a lot about it.

Regarding your question, we are glad that you have asked. OTC (Over-The-Counter) assets are formed not within a formal exchange but on the basis of over-the-counter information sources. The distinctive feature of the OTC market lies in the principle that the OTC traders act as market makers and have the right to independently set the price of the assets. Therefore, we can trade OTC assets on the weekends.

Best regards, Olymp Trade team.
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    Shanti Lata 111
    Sep 2, 2023
    Sep 4, 2023
    This thread was updated on Sep 4, 2023
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    One of the most attractive things of this platform (well, of course there many of such ones, but listen) to me is the opportunity to create custom strategies and release them in the market. Due to this thing, you can share your valuable knowledge, pack it in the ""box"" in the form of strategy, and then help others to trade. Such an altruistic job brings me lots of pleasure and satisfaction, probably, it even helps me to close gestalt, but nevermind.
    So, once I decided to create a strategy which was a mix of different indicators and oscillators, that, in my humble opinion, was aimed at helping to determine a trend reverse.
    I handcrafted this strategy and decided to release. Once I did it, literally within several hours, I understood that I forgot to add some crucial indicator (perhaps it was SMA, I ain't remember correctly). I wanted to delete it, but couldn't do that! Olymp Trade literally deprived me of this possibility! But fortunately, within a couple of days I clicked different buttons and it was deleted.
    Still, the trace on the soul is painful...
    Sep 16, 2023
    Complaint marked as Resolved 
    Oh, really... I didn't know there's a so-called moderation of strategies before their release on the market. Wow. Sry guys for bothering ya, I just wanted to share an interesting story. And thank you for clarification, now I know.
    Olymp Trade customer support has been notified about the posted complaint.
    Verified Support
    Sep 04, 2023
    Olymp Trade Customer Care's response
    Greetings, Shanti Lata 111.

    Thanks very much for your balanced and fair review of the Olymp Trade platform. We understand that you may feel upset due to this case. We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.

    You can delete your strategy in the custom strategies list by going to the strategy’s details and deleting it there. Be aware that strategies can’t be deleted while they’re being reviewed for publication. If you want to remove a strategy from the Market, please contact our support team. Our support team would be pleased to help you with the request.

    If you are open to discussing your experience further, please call/email us.
    Best regards, Olymp Trade team.
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      ravi rajavade
      Sep 2, 2023
      Sep 4, 2023
      This thread was updated on Sep 4, 2023
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      I am so angry, I was working hard to achieve the Advanced status and finally did it, like a month ago. I was even taking risks by trading pretty large positions for my account only to get those experienced points which will make me progress in this regard. I haven’t even made a withdrawal only to keep my account balance bigger to make more profitable trades, which again, bring more points. Yes, it was exhausting and a hell of a journey… and I took a little break, only to find out that yesterday they put me again in Starter status.
      Sep 5, 2023
      Complaint marked as Resolved 
      It’s 100% my fault! I should have read the rules about the statuses and how to progress and keep a status. I worked so hard to achieve a better status, and after that, I took a rest. I was thinking once you improve you can not go back. Even though I am not happy at this moment, I found this condition to be pretty good, since it will keep you motivated and active. With my experience so far, I am sure I will get back my status in the next round.
      Olymp Trade customer support has been notified about the posted complaint.
      Hello, Ravi rajavade.

      Thank you for your question. We are sorry to hear about your disappointment with us. We would like to answer your question below. A status is valid for 30 days from the moment you achieve it. By the end of this period, you need to have earned a certain number of experience points to extend the current status for another 30 days. If you fail to reach the required level, the status will be downgraded (except the Starter status, which is the basic one).

      If there's anything else we can do to help, please let us know.
      Best regards, Olymp Trade team.
      Olymp Trade Customer Care's response, Sep 5, 2023
      Verified Support
      Greetings, Ravi rajavade.

      We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

      Please let us know if you have any further questions.
      Best regards, Olymp Trade team.
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        sahil8199
        Aug 30, 2023
        Sep 1, 2023
        This thread was updated on Sep 1, 2023
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        This is a very serious issue as my deposit hasnt arrived from 5 days and its been too bad, its never happened to me on olymp trade, that too 2 of my deposits are stuck which is too bad. i really need a solution for this right away, they dont credit it to my olymp trade acc nor they are refunding it ibackk, they are just tlling youll get a mail when updated.

        I really need my money this is not how ethical companies work.

        My email registered is [protected]@gmail.com with olymp trade

        I did payment through vrypto usdt

        It doesnt take this long for the refund or credit.

        5 days is too much
        I need my money stop playing around with customers money
        Olymp Trade customer support has been notified about the posted complaint.
        It isnt even resolved how does it show that it is resolved
        Olymp Trade Customer Care's response, Sep 1, 2023
        Verified Support
        Greetings, Sahil8199.

        We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

        We are waiting for your reply.
        Best regards, Olymp Trade team.
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          Raghav Menon
          Aug 30, 2023
          Aug 30, 2023
          This thread was updated on Aug 30, 2023
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          I wish I made a screenshot of my trade on USD/JPY currency pair, so I can support my issue I am raising here. Here is the problem; I studied the material provided by Olymp Trade for making trading decisions based on candlestick pattern. I was waiting for an opportunity and finally it came on USD/JPY on the 1h chart.
          It was clear hammer pattern, which according to Olymp Trade it was a sign of a reversal in the trend.
          I hit sell and waited to collect my profits, but unfortunately immediately I entered the trade, the price continue to rise and hit my stop loss order soon after.
          I don’t know why they provide such scam trading advices when they don’t work.
          Don’t make same mistake, I tried and the hammer pattern is not working.
          Sep 4, 2023
          Complaint marked as Resolved 
          My trading experience has been an emotional rollercoaster! Never mind my stupid comment, I owe much of my newly found knowledge to Olymp Trade and their educational materials and tutorials. Now I have learned that the candlestick patterns are indeed signals, but they do not guarantee that the trade will be successful.
          Olymp Trade customer support has been notified about the posted complaint.
          Hello, Raghav Menon.

          Thank you for writing to us. We understand that you have been disappointed about how to use the hammer pattern. However, please note that the candle stick pattern should only be treated as a reference. There is always a chance for risk. This is normal in trading. We can prevent such case by using risk management and fund management.

          To understand how to reduce risk, kindly access to our educational database for more information.

          We value your input and encourage you to let us know more details about your experience with us.
          Best regards, Olymp Trade team.
          Olymp Trade Customer Care's response, Sep 4, 2023
          Verified Support
          Greetings, Raghav Menon.

          We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

          Please let us know if you have any further questions.
          Best regards, Olymp Trade team.
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            ashwanth115
            Aug 29, 2023
            Aug 30, 2023
            This thread was updated on Aug 30, 2023
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            Address: India

            My Account Id:[protected]
            Email id: ashwanth.[protected]@gmail.com
            Deposit No: [protected]
            Deposited through phonepe
            Bank ICICI Bank

            I have done deposit of Rs. 700 on 24 th August 2023. The amount is not yet credited into my live account . I have raised tickets on email as well as through tickets. When spoke with bank they told that the amount is credited to their account. But the company is not updating my live account.
            You told 24hrs but till now the amount is not credited in the live account or refunded back. Don't cheat people. You are not even giving a correct reply or providing as resolution. I want the refund as soon as possible. I have attached all the proofs .
            +2 photos
            Sep 5, 2023
            Complaint marked as Resolved 
            Olymp Trade customer support has been notified about the posted complaint.
            Greetings, Ashwanth115.

            We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

            We are waiting for your reply.
            Best regards, Olymp Trade team.
            Olymp Trade Customer Care's response, Sep 5, 2023
            Verified Support
            Hi, Ashwanth115.

            Thank you for marking it as "Resolved".

            Best regards, Olymp Trade team.
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              Venkat2002
              Aug 29, 2023
              Aug 30, 2023
              This thread was updated on Aug 30, 2023
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              As now 4 - 5 days gone since I deposited my Olymp trade account but not appeared in the real account of rs770 through paytm. I have raised a complaint to Olymp trade support but no progress about that. Please make my deposit soon.
              Request no. [protected]
              +1 photos
              Aug 30, 2023
              Complaint marked as Resolved 
              The deposit was done!!
              Olymp Trade customer support has been notified about the posted complaint.
              Hi, Venkat2002.

              Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

              Waiting for your response.
              Best regards, Olymp Trade team.
              Olymp Trade Customer Care's response, Aug 31, 2023
              Verified Support
              Greetings, Venkat2002.

              We are so happy that we have been useful to you. We are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

              Please let us know if you have any further questions.
              Best regards, Olymp Trade team.
              "
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                Aboshek
                Aug 29, 2023
                Sep 1, 2023
                This thread was updated on Sep 1, 2023
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                Hi Team,
                5Days completed but not received amount to my trading account. I paid on 24th aug 2023 to paid throw UPI QR please take action.

                I'm mailing to the support team but no response from them please update me as soon as possible.
                Name: Abishek
                USER ID:[protected]
                Request no: [protected]
                UPI Transaction ID:[protected]
                I attach screenshot for your reference.
                Please respond as soon as possible.

                Small information
                Name:knowflow technologies private limited
                Email Address:[protected]@gmail.com

                To this payment gateway I send amount.

                Regards,
                Abishek R
                +1 photos
                Olymp Trade customer support has been notified about the posted complaint.
                Greetings, Aboshek.

                We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

                We are waiting for your reply.
                Best regards, Olymp Trade team.
                ID:[protected]
                First told 24hrs next 5 days next 30days and next 1year rite you will not refund our amount rite.
                How long you will work.
                ID:[protected]
                First told 24hrs next 5 days next 30days and next 1year rite you will not refund our amount rite.
                How long you will work
                ID:[protected]
                First told 24hrs next 5 days next 30days and next 1year rite you will not refund our amount rite.
                How long you will work
                Olymp Trade Customer Care's response, Sep 1, 2023
                Verified Support
                Hi, Aboshek.

                Thank you for writing to us. However, the ID account you have provided is not applicable. Kindly check your ID account. It should be under your name. Or you can leave us your email address, the one you registered with us.

                Best regards, Olymp Trade team.
                I shared my ID account number and my registered mail ID

                Deposit on 24th Aug 2023 still now not received in my trading account waiting - Comment #4121642 - Image #0
                Deposit on 24th Aug 2023 still now not received in my trading account waiting - Comment #4121642 - Image #1
                Registered mail ID: saicharan.[protected]@gmail.com
                Registered mail ID: saicharan.[protected]@gmail.com

                Deposit on 24th Aug 2023 still now not received in my trading account waiting - Comment #4121651 - Image #0
                Email ID: saicharan.[protected]@gmail.com
                Shared email Id and user ID please check and update as soon as possible

                Deposit on 24th Aug 2023 still now not received in my trading account waiting - Comment #4121699 - Image #0
                Olymp Trade Customer Care's response, Sep 4, 2023
                Verified Support
                Hi, Aboshek.

                Thank you for letting us know about this. We are sorry to hear about your disappointment with us. Currently, we have technical difficulties with UPI. We can sort out the case for you. We have sent your information and the details of the case to our financial specialists. They will check the pending and contact you shortly!

                Best regards, Olymp Trade team.
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                  Aboshek
                  Aug 29, 2023
                  Sep 1, 2023
                  This thread was updated on Sep 1, 2023
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                  Hi Team,
                  5Days completed but not received amount to my trading account. I paid on 24th aug 2023 paid throw UPI QR please take action.

                  I'm mailing to the support team but no response from them please update me as soon as possible.
                  Name: Abishek
                  USER ID:[protected]
                  Request no: [[protected]]
                  UPI Transaction ID:[protected]
                  I attach screenshot for your reference.
                  Please respond as soon as possible.

                  Small information
                  Name:knowflow technologies private limited
                  Email Address:[protected]@gmail.com

                  To this payment gateway I send amount.

                  Regards,
                  Abishek R
                  +1 photos
                  Olymp Trade customer support has been notified about the posted complaint.
                  Hello, Aboshek.

                  Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

                  Best regards, Olymp Trade team.
                  ID:[protected]
                  First told 24hrs next 5 days next 30days and next 1year rite you will not refund our amount rite.
                  How long you will work
                  Olymp Trade Customer Care's response, Sep 1, 2023
                  Verified Support
                  "Hi, Aboshek.

                  Thank you for writing to us. However, the ID account you have provided is not accurate. Kindly check your ID account. It should be under your name. Another way is that you can leave us your email address, the one you registered with us.

                  Best regards, Olymp Trade team.
                  Registered email address: saicharan.[protected]@gmail.com

                  Deposit on 24th Aug 2023 still now not received in my trading account waiting so only - Comment #4121644 - Image #0
                  Olymp Trade Customer Care's response, Sep 6, 2023
                  Verified Support
                  Hello, Aboshek.

                  We have already taken your case to work. The specialist will contact you shortly.

                  Best regards, Olymp Trade team.
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                    Naseer Rao Gara
                    Aug 28, 2023
                    Aug 30, 2023
                    This thread was updated on Aug 30, 2023
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                    I gained status through the XP points at the end of the last month, but for some reason it was revoked recently so that I didn't even have time to get all the advantages of it, only some high return deals.
                    Maybe I’m blind but I haven’t found any information that the status is given for a certain amount of days or time for this matter.
                    I need some explanation from the olymp trade representatives about the whole situation with the upgrade of my status.
                    Sep 5, 2023
                    Complaint marked as Resolved 
                    That’s the best example of why you should always have to read the FAQ section thoroughly. All this time this info was there. Moreover olymp trade has replicated this condition on the platform too, right in your personal area. Be more attentive guys so you won't find yourself in an awkward situation.
                    Olymp Trade customer support has been notified about the posted complaint.
                    Hello, Naseer Rao Gara.

                    Thank you for your question. We would like to answer your question as bellow. A status is valid for 30 days from the moment you achieve it. By the end of this period, you need to have earned a certain number of experience points to extend the current status for another 30 days. If you fail to reach the required level, the status will be downgraded (except the Starter status, which is the basic one).

                    If there's anything else we can do to help, please let us know.
                    Best regards, Olymp Trade team.
                    Olymp Trade Customer Care's response, Sep 5, 2023
                    Verified Support
                    Hi, Naseer Rao Gara.

                    Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                    Best regards, Olymp Trade team.
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                      Nakul_Mitra
                      Aug 28, 2023
                      Aug 30, 2023
                      This thread was updated on Aug 30, 2023
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                      I've been trading on the market for a rather long period, but still can't get used quickly to the new environment whenever I step on the new platform.
                      Olymp trade was surprisingly a pretty straightforward broker for me from the point of the platform's functionality. I never imagined that there are such brokers which proprietary software can work so fast without any glitches, and with an intuitive interface.
                      Still, I faced some difficulties sorting things out how to apply leverage to the position. I heard guys talked about multipliers or multiplicators, whatever, but where to find them? I'm still on the demo and this is the only thing I can't understand.
                      Olymp trade guys should certainly create a separate video manual how to use these multiplicators as it's not really clear. But other features are cool and understandable!
                      Sep 1, 2023
                      Complaint marked as Resolved 
                      Shame on me! How can I dare to claim that I'm a "proficient" trader if I can't understand simple things. Well, prolly my chronic inattentiveness played the biggest role in this situation ;) Olymp trade pals, thank you! You've opened my eyes and now I do know how to apply leverages to positions. Calculations got easier, by the way, due to this kinda unique system of multipliers.
                      Olymp Trade customer support has been notified about the posted complaint.
                      Hello, Nakul_Mitra.

                      We are incredibly grateful that you gave Olymp Trade a try. We understand that for traders, this could be a new experience. We hope it is a nice one.

                      Regarding your question, leverage is referred to as multipliers. A multiplier multiplies your investment amount by a certain amount. The multiplier value shows how many times the total trade volume will increase. You can find multiplier values right next to the amount when making a trade.

                      Best regards, Olymp Trade team.
                      Olymp Trade Customer Care's response, Sep 1, 2023
                      Verified Support
                      Greetings, Nakul_Mitra.

                      We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                      Please let us know if you have any further questions.
                      Best regards, Olymp Trade team.
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                        Atau_Sanfui
                        Aug 28, 2023
                        Aug 30, 2023
                        This thread was updated on Aug 30, 2023
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                        The overall amount of tradable assets across different classes is really impressive here.
                        I’m not quite bothered about the number of instruments within the markets particularly. Like for instance the digital assets could be more substantial to my taste. but that is a marginal flaw to be honest.

                        What upsets me more is that I can’t trade indices on the weekends although the broker claimed that I can do it, I believe somewhere in its trading blog.
                        I wanted to have a decent trading experience using cryptos and indices during weekends since I don’t have enough time on the working days.
                        Sep 3, 2023
                        Complaint marked as Resolved 
                        I see, I need to look at the info of the particular index if I am capable of trading it on the weekends, as every index has its peculiar trading schedule. For example, I can trade the Asian Composite Index, but NASDAQ or FTSE 100 I can’t. It’s good to know, props to customer support service.
                        Olymp Trade customer support has been notified about the posted complaint.
                        Hello, Atau_Sanfui.

                        Thank you for your comment. We are so happy that you find Olymp Trade useful and interesting. We strive to connect with as many popular assets as possible. So that our users can take advantage of any trading chance that they can.

                        Regarding your question, it is a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites. If you would like to know more about the trading hours of the assets, kindly follow the link https://plus.olymptrade.com/en/assets.

                        If there's anything else we can do to help, please let us know.
                        Best regards, Olymp Trade team.
                        Olymp Trade Customer Care's response, Sep 4, 2023
                        Verified Support
                        Hi, Atau_Sanfui.

                        Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                        Best regards, Olymp Trade team.
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                          Balram999
                          from Indore, Madhya Pradesh
                          Aug 26, 2023
                          Aug 30, 2023
                          This thread was updated on Aug 30, 2023
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                          Address: Olymp trade India

                          I deposit my money in Olymp trade account on 23/08/23 but i dont receive amount in my Olymp trade account. I complain but nothing happened. And the Olymp trade customer care says that your amount is deposit in 24 hours but still the is not deposit in my Olymp trade account.
                          This is my request no: [protected] .
                          Please help me🙏
                          +1 photos
                          Olymp Trade customer support has been notified about the posted complaint.
                          Hello, Balram999.

                          Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

                          Best regards, Olymp Trade team.
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                            Aug 25, 2023
                            Aug 30, 2023
                            This thread was updated on Aug 30, 2023
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                            Dear Team,

                            I have deposited 2000 INR through p2p UPI and also confirm the UTR NO but amount not credited in my account request you to pls check and confirm.
                            Date -24/08/2023
                            User id[protected]
                            Rishi kumar
                            Amount -2000
                            Transaction id-T2308242244192342227820
                            UTR no[protected]

                            If you not credited pls return back to my bank account
                            Bank-central Bank of India
                            DepositRequest no.[protected]
                            Olymp Trade customer support has been notified about the posted complaint.
                            Hi, Rishiverma.[protected]@gmail.com.

                            Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

                            Waiting for your response.
                            Best regards, Olymp Trade team.
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                              R
                              Aug 25, 2023
                              Aug 30, 2023
                              This thread was updated on Aug 30, 2023
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                              Dear Team,

                              I have deposited 2000 INR through p2p UPI and also confirm the UTR NO but amount not credited in my account request you to pls check and confirm.
                              Date -24/08/2023
                              User id[protected]
                              Rishi kumar
                              Amount -2000
                              Transaction id-T2308242244192342227820
                              UTR no[protected]
                              Bank-central Bank of India
                              DepositRequest no.[protected]
                              +3 photos
                              Olymp Trade customer support has been notified about the posted complaint.
                              Greetings, Rishiverma.[protected]@gmail.com.

                              We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

                              We are waiting for your reply.
                              Best regards, Olymp Trade team.
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                                ashwanth115
                                Aug 25, 2023
                                Aug 28, 2023
                                This thread was updated on Aug 28, 2023
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                                Resolved

                                My Account Id:[protected]
                                Email id: ashwanth.[protected]@gmail.com
                                Deposit No: [protected]

                                I have done deposit of Rs. 700 on 24 th August 2023. The amount is not yet credited into my live account . I have raised tickets on email as well as through tickets. When spoke with bank they told that the amount is credited to their account. But the company is not updating my live account.
                                +2 photos
                                Sep 5, 2023
                                Complaint marked as Resolved 
                                Olymp Trade customer support has been notified about the posted complaint.
                                Any updates on my refund? It is more than 4 days. Till now there is no update you keep on saying the finance department is looking into it. You have my money and not even responding or returning it. Return my money soon. You told 24 hours it will be refunded
                                Olymp Trade Customer Care's response, Aug 30, 2023
                                Verified Support
                                Hi, Ashwanth115.

                                Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

                                Waiting for your response.
                                Best regards, Olymp Trade team.
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                                  Vijay_Bhatt
                                  Aug 24, 2023
                                  Aug 30, 2023
                                  This thread was updated on Aug 30, 2023
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                                  Resolved

                                  Hi guys. One day I was surfing in the olymp trade and found the signals and extensions for trading. They have advertised it a lot and I have heard a lot of good reviews about its signals and extensions. And I wanted to try very hard. Nowadays trading markets are all very complicated and I wanted something that will help me to make my decisions but in general I could not even buy it. I had a lot of bonuses and tried to buy it with the money I made from those bonuses. But it did not work out. They have said on their web page that you can do that purchase using the money that you made. I do not know how that happened. Maybe Trading God wants me to overcome those problems alone?
                                  Sep 5, 2023
                                  Complaint marked as Resolved 
                                  Guys, Trading God has nothing to do with it. I just can not do it with the bonus money, It was basically and literally written on their page. So, nevermind, all good I did it with other money. And those extensions are really good.
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hello, Vijay_Bhatt.

                                  Thanks for taking the time to share your thoughts and feedback with us. We are glad to hear that you take time and effort studying trading and Olymp Trade. We understand that trading can be complicated sometimes. And the good thing is that we can always find a solution for it if we want to.

                                  To answer your question, you cannot upgrade your status by the bonus fund. But the good news is that you can buy it with your balance. Hope this information is useful.

                                  Best regards, Olymp Trade team.
                                  Olymp Trade Customer Care's response, Sep 5, 2023
                                  Verified Support
                                  Greetings, Vijay_Bhatt.

                                  We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                                  Please let us know if you have any further questions.
                                  Best regards, Olymp Trade team.
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                                    Parveen Bakshi
                                    from Bengaluru, Karnataka
                                    Aug 23, 2023
                                    Aug 24, 2023
                                    This thread was updated on Aug 24, 2023
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                                    Resolved

                                    Early trade close not working on FTT

                                    I did my homework and thoroughly studied Olymp Trade’s trading conditions and rules regarding FTT. Don’t need to mention that fixed time trading was something new to me, and that’ exactly why I spend time to make sure I understand what I am doing.
                                    However, Olymp Trade said that it’s possible to close trade early. I had such case, my profit on this particular trade was quite big, and wanted to close the trade.
                                    But guess...
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                                    Aadish Agrawal
                                    Aug 22, 2023
                                    Aug 23, 2023
                                    This thread was updated on Aug 23, 2023
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                                    Resolved

                                    I have been using dollars for funding my account but I decided to change it to euro. But I do not want to change the amount to dollars again. If you did not understand, I will tell you again. I am funding euros to my dollars account and I can not even change the account currency type. So I do not want to fund but I do not want to exchange it for dollars as well. I do not know what to do and how to behave in these situations.
                                    Aug 23, 2023
                                    Complaint marked as Resolved 
                                    Guys I just want to say sorry, I did not notice that it is not possible in general. So I opened a new account in euros and deleted the dollar one. Everything worked perfectly.
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Hello, dear Aadish Agrawal.

                                    Thank you for your question. We are glad that you have sent it to us. According to our understanding, you want to know How to Transfer Money between Accounts. As multi-accounts are interconnected, it is possible to transfer funds between them as you please.

                                    To do that, you need to go to the "Transfer" tab in the "Accounts" menu, then choose the sender and the recipient, and fill in the desired amount. All that is left is to click a "Transfer" button.

                                    If you are open to discussing your experience further, please call/email us.
                                    Best regards, Olymp Trade team.
                                    Olymp Trade Customer Care's response, Aug 24, 2023
                                    Verified Support
                                    Greetings, Aadish Agrawal.

                                    We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                                    Please let us know if you have any further questions.
                                    Best regards, Olymp Trade team.
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                                      M
                                      Mustafa Ram Bir
                                      Aug 22, 2023
                                      Aug 24, 2023
                                      This thread was updated on Aug 24, 2023
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                                      Resolved

                                      I'm not quite proficient at trading but due to this broker I feel how my knowledge base is being expanded in the geometrical progression! But, nevermind, it's just a preface why I chose Olymp trade. I was completely sure there would be no problems, but actually, I was wrong...
                                      I created a USDT account as the company states it's something innovative and it ensures far more quicker transactions and a more secure environment. Well, I believed that words. Still, after I opened an account, passed through all mandatory verification procedures, I made my first deposit. And, oh, my god! I was waiting for my money more than several hours. I don't really think it's something the broker implies under "quicker transactions". So, guys, I'm waiting for your explanation, I don't really want to discredit this company as there's so many useful functions and features...
                                      Aug 25, 2023
                                      Complaint marked as Resolved 
                                      My silly head as usually was wrong xD I promise you guys that I'mma read all the instructions and the information in the help center before creating such aggressive inquiries =) How could I dare not to know that transactions processing depends on the blockchain network and may take up to 24 hours... Sorry, Olymp Trade, you are my besties, love ya!
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Greetings, Mustafa Ram Bir.

                                      We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

                                      We are waiting for your reply.
                                      Best regards, Olymp Trade team.
                                      Olymp Trade Customer Care's response, Aug 30, 2023
                                      Verified Support
                                      Hi, Mustafa Ram Bir.

                                      Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                                      Best regards, Olymp Trade team.
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