Olymp Trade Complaints & Reviews

I tried to withdraw some of my money, but it was useless. After filing complaints with no response, which made me check for (w w w .Glowbancircuit . tech ) and i was able to watch several testimonies and reviews which led me to the retrieval of my funds back. Beware of where you invest your funds.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 14, 2023

Verified Support

Hi there!

We are informing you that we have sent a request to update your review. It pursues advertising goals and promotes a suspicious link. As the mentioned website is potentially harmful to CustomerComplaints users, we kindly ask you to update the review. In another case, we will have to flag this review for removal.

Best regards, Olymp Trade team.

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It's not a nice idea for anyone to trust this platform, they only extort from your account and disable everything when you request for withdrawal. I was only lucky enough to get it resolved after which i checkk (w w w .Glowbancircuit . tech ) came through for me with a reversal to my account after i watch series of testimonies and reviews from other victims. Please let us all be very careful

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 14, 2023

Verified Support

Hi there!

We are informing you that we have sent a request to update your review. It pursues advertising goals and promotes a suspicious link. As the mentioned website is potentially harmful to CustomerComplaints users, we kindly ask you to update the review. In another case, we will have to flag this review for removal.

Best regards, Olymp Trade team.

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User Id: 79878460
Kindly process my money faster.
I need my money very urgently.
It's been approx 17 hours passed.
I have an expert status in this app, still this much late withdrawals?

Sep 11, 2023

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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A

Anna2321

Jun 14, 2023

I tried to also withdraw some of my money, but it was useless. After filing complaints with no response, which made me check for (w w w .Glowbancircuit . tech ) and i was able to watch several testimonies and reviews which led me to the retrieval of my funds back. Beware of where you invest your funds.

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Olymp Trade Customer Care's response, Jun 14, 2023

Verified Support

Hi there!

We are informing you that we have sent a request to update your review. It pursues advertising goals and promotes a suspicious link. As the mentioned website is potentially harmful to CustomerComplaints users, we kindly ask you to update the review. In another case, we will have to flag this review for removal.

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Jun 14, 2023

Verified Support

Hi, dear ARJUN TOMAR.

Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

Best regards, Olymp Trade team.

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Guys don't use Olymp trade, you will not get your withdrawal, I have requested for withdrawal on 23 May 2023 and not received it yet, no proper response from customer service,

You will loose your money if you use Olymp trade. They are such a fraud.. posted many complaints here also and no use, also raised complaint to financialcomcomission, they are also not responding. So please don't get into their trap. One day you will not receive your withdrawal, if something happens with your withdrawal they will not help you. You will loose your money. Be careful

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 14, 2023

Verified Support

Greetings, Juun.

We are sorry you came to that conclusion. Olymp Trade is a trusted broker certified by the regulator - Finacom. This title is very important to us. We do not do anything by rules that violate us to lose our certification.

Regarding your case, we can only ask you to wait. According to the rules of the international payment system 30 days after the incident, the money can be returned to your payment source back or transferred to your trading account on the platform.

Best regards, Olymp Trade team.

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Address: Coimbatore

Website: Olymp trade

Deposit issue again and again this issue Olymp trade platform

Payment deposited but not received in olymp account.

User id: 93017523

User name: Aravind Kumar

transection Request no: [protected]

Again and again this issue Olymp trade platform

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 13, 2023

Verified Support

Hi, dear Aravind321.ak.

Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

Best regards, Olymp Trade team.

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I recently opened a trading account with this broker and I'm not very good at managing the platform yet.
I used to trade on MetaTrader 4 platform, so now I am having a little trouble because the platforms have a lot of differences.
For example I don't know how to set stop loss and take profit to open a trade order.
I see that the menu has a lot size panel. I see a panel with leverage size settings. There is some window with trading automation and two buttons to determine the direction of the order.
But I don't see stop loss and take profit menu anywhere.

Jun 13, 2023

Complaint marked as Resolved

Found it! It turns out that the menu with order automatization is the menu for setting stop loss and take profit. I just didn't need to be afraid to press that button. Now I figured out how to manage the platform.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 12, 2023

Verified Support

Hello, dear Shanti Dhavale!
Thank you for sharing your opinion with us. You can determine the most appropriate Stop Loss and Take Profit borders for the Olymp Trade Forex mode and add them in the auto-closing settings menu. The trade will be closed automatically when the stop loss or take profit value reaches the specified bar.

You can configure the Stop Loss and Take profit levels by opening the Auto-closing section at the right tab (below the trading amount settings). If any questions remain, kindly reach out to us. We will gladly provide you with thorough assistance.
Best regards, Olymp Trade team.

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Address: UK

Website: www.olmpictrade.com

Citing with me my 63$ 17 may no credit my account long time i request to you give me return my money

Jun 9, 2023

Complaint marked as Resolved

8140843510 MY MOBILE NO AND [email protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 12, 2023

Verified Support

Hi, dear Tanishqsgu.

Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

Best regards, Olymp Trade team.

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Address: Shubhasnagar road panchwati chowk bhavnagar

Hyy sir I am requesting you that I know you will be help full
I want to tell that from 9 days money has no withdrawal and from olymp support there are no response from 8 days so sir please I am requesting you that as soon as possible withdraw fast

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Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 12, 2023

Verified Support

Hello, Jadeja ruturajsinh.

Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

Best regards, Olymp Trade team.

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Unfortunately, I must express my extreme dissatisfaction with Olymp Trade.

The biggest issue that I encountered was the inability to find the leverage of the broker anywhere on the platform. I searched high and low, clicked on every tab and button, but to no avail. It was extremely frustrating and confusing, as I simply could not understand how Olymp Trade expects traders to invest without knowing what their leverage is. It seems to me like a critical piece of information that should be front and center on the platform, but instead, it was hidden away like a secret. To top it all off, I emailed the support team and they are taking too long to respond

Jun 13, 2023

Complaint marked as Resolved

I want to apologize for my inattention. Apparently I was tired and didn't notice that I was doing everything wrong. I didn't notice that the platform was in FTT mode. And in this mode there is no leverage setting panel. My advice: Don't be in a hurry. In everything related to trading, rushing leads to problems. As for the platform, it has all the features you need. And my accusations were unfounded.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 12, 2023

Verified Support

Hello, Hanuman Ramakrishnan.

We are incredibly grateful that you gave Olymp Trade a try. We understand that for traders, this could be a new experience. We hope it is a nice one.

Regarding your question, leverage is referred to as multipliers. A multiplier multiplies your investment amount by a certain amount. The multiplier value shows how many times the total trade volume will increase. You can find multiplier values right next to the amount when making a trade.

Best regards, Olymp Trade team.

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I was thrilled to begin trading after successfully registering and verifying my real account on Olymp Trade.
But when I tried logging in on MetaTrader4 with my Trader's ID, a message showed up that my account was non-existent. Despite trying several times over the course of multiple days, the same error persisted.
It appears as though there is still some waiting period before my account becomes active, but the process seems overly complicated to me. To make matters more perplexing, when I check on their website, it indicates that my account is already activated. So confusing...

Jun 9, 2023

Complaint marked as Resolved

I suddenly had a moment of clarity as it dawned on me that logging into Olymp Trade's platform was the next logical step:)))) Before that "epiphany" occurred to me, I thought MT4 was the only trading platform. This perception came from my experience with my old broker, which offered only MT4. Fast forward to now, and having experienced Olymp Trade's exceptional technology first-hand, my initial impressed reaction has been significantly reinforced - their advanced platform gives the sensation of leaping not just a few steps but an entire decade ahead in terms of technological advancement compared to what is offered by MT4!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 7, 2023

Verified Support

Hello, Ujwal Maraj.

Thanks very much for your balanced and fair review. We are glad that you chose Olymp Trade as your trading broker. Currently, we are not on MetaTrader4. You can trade directly on our platform. Olymp Trade platform includes trading tools and charts for you to trade. You can easily operate it straight on the platform.

Keep up the good work.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Jun 12, 2023

Verified Support

Hello, Ujwal Maraj.

We are incredibly grateful that you gave Olymp Trade a try. We understand that for traders, this could be a new experience. We hope it is a nice one.

Best regards, Olymp Trade team.

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My deposit transaction is showing failed but my amount is deducted from my account please refund my amount to my bank account Olymp trade I’d[protected] transaction I’d[protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 7, 2023

Verified Support

Hello, Pravin23.

Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

Best regards, Olymp Trade team.

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I have posted multiple complaints here and shared my account id may times, but getting reply as Id which I shared was wrong, so. I am adding screenshot of my account section here. It's been more than 2 weeks now since I requested for withdrawals. First asked me to wait for 5 days and after 5 days completed asked me to wait another 5 working days and still I didn't receive my money. I am just sharing my experience here to reveal how much hectic is Olymp Trade process so that other people can also understand their processes and how least they care about their customers.

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Jun 16, 2023

Complaint marked as Resolved

Finally my withdrawal amount got credited back to trading account after 22 days and I lost that again in trading.. I will appreciate if you can be more transparent about your process and share expected timeline to resolve an issue with the traders. Now my deposit is again got stuck and created a task for that as well, Either you please provide a reliable deposit and withdrawal option for INR account or stop providing that option. I hope you understand the importance of timely withdrawal and deposit from trading account.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 7, 2023

Verified Support

Hello, Juun.

Thank you for writing to us. As you can’t provide us with the correct ID account. Kindly leave us your email address. Please use the email address that you have registered to the Olymp Trade platform. We will track the account and contact you with comprehensive support.

Best regards, Olymp Trade team.

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Juun's [Complaint's author] reply, Jun 8, 2023

Id:100234381
Email: [email protected]

Already shared here the screenshot of my account section and you are saying I'm not sharing my account id. Any one who ses this platform and read your replies can understand they way you take criticism, mark this date and let's see how long it will take to resolve my issue. It's been already 19 days since I requested for my withdrawal and you saying simple excuses. I have already contacted your customer support regarding this issue and they not responding now
. I'm not expecting any resolution from your side posting complaint here, I just want other people to know how bad your service is and don't want them to get trapped using your fraudlent service.

Olymp Trade Customer Care's response, Jun 12, 2023

Verified Support

Greetings, Juun.

Thank you for writing to us. Right now, we can only ask you to wait. According to the rules of the international payment system 30 days after the incident, the money can be returned to your payment source back or transferred to your trading account on the platform.

We would like to speed up this process for you, however, there are international rules for conducting transactions. So we asked you to wait and contact us later. It's a pity that it caused you negative emotions.

Hope you understand.
Best regards, Olymp Trade team.

J

Juun

Jun 13, 2023

People who's reading this comment, please don't use Olymp trade see the way they respond, now they are saying I have to wait 30 days. Such issue issue can happen to anyone who uses Olymp trade today or tomorrow. Please don't use such unreliable service. Please don't deposit any money in there, later you will regret for sure.

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Juun's [Complaint's author] reply, Jun 13, 2023

See how many people are here with deposit and withdrawal issue, they are doing fraudlent service, cheating people, don't trust them

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I'm extremely disappointed with Olymp Trade's market place. I have been searching for strategies to add but when I click the market place, nothing. It's supposed to be a unique service that allows traders to buy and trading strategies and more, but it's completely empty. This was one of the features that I really looked forward to exploring but I can't find any good strategies to add, and it's been a huge waste of my time. I always thought that the broker had a very stable and reliable platform. I expected better from Olymp Trade, and this experience has left me feeling frustrated and let down.

Jun 6, 2023

Complaint marked as Resolved

Oh... I am really sorry. I did not realize that my internet connection had stopped working entirely. I later picked up and boom... the market place popped up. I found the strategies I was looking for.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 2, 2023

Verified Support

Hello, Dhanush_Muni.

Thank you for writing to us. We are so happy that you are interested in our Market. To access it, please go to the left vertical bar from your left. Click on the second button called “Market”. From here, there is a list of what you can buy.

Please note that you can only buy subscriptions with your balance, not your bonus if any.
If you are open to discussing your experience further, please call/email us.
Best regards, Olymp Trade team.

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Olymp trade is a pretty diverse broker out of all the forex brokers on the market.
I appreciate how they try to provide the variety of services and other types of trading to its customers.
It;s the same with the patent methods of the broker. You can choose multiple methods, even according to your location. Olymp has lots of local payment mechanisms.

But I had an issue with my payments. When I requested the withdrawal it couldn’t execute my request for some reason. and now I’m a bit worried.

Jun 9, 2023

Complaint marked as Resolved

It’s totally my fault. Olymp trade withdrawal policy allows you to use only two payment methods for withdrawal of funds that you used for deposits. I didn’t pay attention to the FAQ section about withdrawals. But luckily nothing bad happened and I just needed to pick the most convenient payment methods for me.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 7, 2023

Verified Support

Hello, Chirag Bhard.

Thanks for taking the time to share your thoughts and feedback with us. Olymp Trade strives to provide the finest trading conditions for our users. We listen and improve the platform every day.

Regarding your withdrawal process, could you please tell us what exactly happened, and what caused such an experience with our app? If you have specific questions, please kindly send them to our support team:
- in a live chat at www.olymptrade.com
- in direct messages of our group: www.facebook.com/olymptradecom/
We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

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I started trading with this broker quite recently and I'm still assimilating in the new environment. Generally speaking, I am fully satisfied with the trading conditions, tradable assets and so on and so forth.
Yesterday I examined the information about statuses for instance, the day before - about USDT account. So, gradually, slowly I'm adjusting. I adore this process. Nevertheless, sometimes I experience difficulties when stumbled upon some new features.
I heard the platform does allow me to depict several charts simultaneously. So, I downloaded the desktop version of the platform and couldn't find any button which would allow me to trade with multiple charting. From time to time, I need this feature as I tend to seek interdependencies between currencies. However, guys, no button! I ain't know, the company cheated on me or what? Where are my multiple charts =(

Jun 2, 2023

Complaint marked as Resolved

Oh my gosh! How could I dare to start complaining without asking client support team about this feature... I haven't had any idea it's allowed to use multiple charts only in the web version of the platform. For no reason I thought I could apply this feature in the desktop app as well. Next time I will read more information I promise, sorry for bothering you with such silly questions. Thanks for clarification.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 31, 2023

Verified Support

Hello, Akshay Mangal.

Thank you for your question. We are glad that you mention Chart types. Olymp Trade strives to offer the finest trading conditions. And we understand that chart types are very important and indispensable. That is why we provide 4 different chart types. They are Area Chart, Japanese candlesticks, Heikin Ashi, and Bars.

If you do not like the Area Chart (the straight line), you can easily switch to another one. By clicking on the second button on the left bottom of the chart. You will see the list of chart types to choose from.

If you want to open more than one chart at the time, you can click on the forth button on the left bottom of the chart.

Hope that clarified your understanding.
Best regards, Olymp Trade team.

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Do not invest your hard earned money in this platform by seeing their false promises, they will play with your withdrawals, they will not send you on time, I didn't stil get my withdrawals even after so many days, they will keep tell you to wait for another 5 days.. I have send so many emails and requests regarding my withdrawals but no use. If somebody wants to ignore this message and still wants to join Olymp Trade for trading and making profit, then I must say best of luck..

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 31, 2023

Verified Support

Hello, Juun

Your review is very concerning to us. We would like to solve the case for you. That is why we have been asking for your ID account. So that we can track the case. It would be nice if you provide us one.

You can apply to [protected]@olymptrade.com and explain the situation. This is the reclamation department, they will investigate your case and provide an official position regarding your issue.

Best regards, Olymp Trade team.

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Juun's [Complaint's author] reply, Jun 1, 2023

Send my withdrawals asap, you are literally cheating your customer by holding their money, anyone reading reading this comment and don't want to get into such issue, please do not use olymptrade. This can also happen to you by today or tomorrow. So please stay away from olymptrade

J

Juun

May 31, 2023

Id:[protected], Already shared the Id multiple times, no action is taken from your side, keep asking me to wait 5 days, then again 10 days. I have already raised a complaint to financialcomcomission. Such a bad service from your side, you guys have no interest to provide better customer service.

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Olymp Trade Customer Care's response, Jun 2, 2023

Verified Support

Hi, dear Juun.

As we have informed you, your ID account is incorrect. Kindly check on your side.

Best regards, Olymp Trade team.

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My two withdrawals are not received yet, tried contacting the support many times and contacted account manager but I haven't got any postive response from them.

It's been around 6 days now since I requested for withdrawals

This is the third time I'm posting my complaint, totally unacceptable customer service from Olymp trade, no clue where my money is gone, totally not safe to trade on such unreliable platform.

Account id:[protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 30, 2023

Verified Support

Greetings, Juun

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

We are waiting for your reply.
Best regards, Olymp Trade team.

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Olymp Account ID[protected]
I tried making a Deposit o[censored]SD 20.00 on February 10 2023 on Olymp Trade.
The amount of INR 1652.00 was deducted from my Bank Account but was never Credited to my Olymp Trade Account.
Now almost 4 Months have passed and that USD 20.00 has not been credited to my Olymp Trade Account yet nor have I received a refund of that amount which in INR was INR 1652.00.
I have already shared all the documents and the screen shots proving that that INR 1652.00 was Deducted from my Bank Account

Olymp Trade Customer Support is not Responding to my emails.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 30, 2023

Verified Support

Hello, Anant222.

Thank you for writing to us. As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/

Best regards, Olymp Trade team.

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My money was debited from the account but it is noy refleting in ymp trade account after 24 hours please send my 700 ruppes to my account or reflect it in olymp trade account.

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Olymp Trade Customer Care

May 29, 2023

Verified Support

Hello, Bilall.amin.

Thank you for letting us know about this. We would like you to provide us your ID account. So that we can track the pending for you.

Best regards, Olymp Trade team.

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I have been a user of Olymp Trade for several months and I am content with the platform. Nevertheless, a small matter caught my attention lately, which is worth addressing to the company's notice. It might be helpful for other traders who encounter similar experiences as mine.

Sometimes, I accidentally click on the "Sell" button instead of the intended "Buy" button. Despite feeling a bit foolish about it, this small mistake has caused me to lose out on a few trades that would have been profitable if I had clicked on the correct button.

I understand that this may not be a major concern and can be avoided with increased vigilance, but I was thinking if it's possible for the company to enhance the distinction of "Buy" and "Sell" buttons or introduce a verification prompt before completing the transaction?

May 30, 2023

Complaint marked as Resolved

After I submitted my comment, I further explored the application and discovered this nice feature that had previously dodged me. To my surprise, there existed an option to activate a confirmation window prior to executing trades - one which I immediately realized could have resolved the issue that led me express concern in the first place. To be fair, though, this feature wasn't initially enabled on my account. It is noteworthy how Olymp Trade had already implemented such a proactive measure even before I suggested it; truly commendable!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 29, 2023

Verified Support

Hello, Mustafa Dewan.

Thank you for you feedback. We understand that sometimes “Sell” and “Buy” buttons can be confusing. We would like to clarify that for you. When you open a ‘buy’ position, you are essentially buying an asset from the market. And when you close your position, you ‘sell’ it back to the market. Buyers – also known as bulls – believe an asset’s value is likely to rise. Olymp Trade has “Up” or “Down” button. Now it’s showing which direction of the price you would like to make a trade.

If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 15

Stay Away

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Beware

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When will I get my withdrawal of INR 10,000 in my bank account?

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Olymp trade fraudlent service

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Issue

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Stop loss and take profit

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Finance

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Withdrawal not happen from 9 days

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Unfortunately, disappointing

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The account is verified but still not active...

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Debited from my account deposit failed

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Withdrawals not received yet

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The empty market place

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I think I need an explanation

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No multiple chart depiction!

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Don't expect any withdrawals, they will not send you

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Withdrawals issue

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Deposit Funds Missing for almost 4 Months now

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Payment sill not reflected in olymp trade account

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BUY and SELL buttons are confusing

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