Claimed

Olymp Trade Complaints & Reviews

4
Updated: Oct 26, 2025
Complaints 1552
Resolved
1146
Unresolved
406
Contacts

File a complaint to Olymp Trade

Having problems with Olymp Trade?

File a complaint and get it resolved by Olymp Trade customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Olymp Trade reviews & complaints page 16

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rasidulhaque
from Nalbari, Assam
May 27, 2023
May 28, 2023
This thread was updated on May 28, 2023
Report
Copy

Address: Olymp trade

26.may morning 9.30 am i was deposit 700 in my Olymp account but Olymp transaction is showing failed.24hour arrived it's showing failed but my money was debited from my account
+3 photos
Olymp Trade customer support has been notified about the posted complaint.
My money was stuck
Olymp Trade Customer Care's response, May 29, 2023
Verified Support
Hi. Rasidulhaque.

Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

Waiting for your response.
Best regards, Olymp Trade team.
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    B
    bilall.amin
    May 27, 2023
    May 29, 2023
    This thread was updated on May 29, 2023
    Report
    Copy

    My upi linked account was debited with 700 but i cant see money in my olymp trafe account
    Olymp Trade customer support has been notified about the posted complaint.
    Hi, Bilall.amin.

    Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

    Waiting for your response.
    Best regards, Olymp Trade team.
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rahim Mani
      from Chennai, Tamil Nadu
      May 27, 2023
      May 29, 2023
      This thread was updated on May 29, 2023
      Resolved
      Report
      Copy
      Resolved

      I've been using Olymp Trade for a few months now and am satisfied with the platform. Yet, there's a small issue that I would like to address to the attention of the company.

      It's a bit silly, but I find myself accidentally clicking on the "Sell" button instead of the "Buy" button on occasion. This has caused me to lose out on a few trades that would have been profitable if I had clicked on the correct button. I thought it was worth mentioning in case it's something that other traders have experienced as well.

      I understand that paying closer attention could prevent this issue. Still, I was curious if there's a possibility for the platform to enhance the differentiation between the "Buy" and "Sell" buttons or implement a confirmation window before executing the trade.
      May 29, 2023
      Complaint marked as Resolved 
      After posting my comment, I further explored the trading application. In doing so, I stumbled upon a remarkable feature that had gone unnoticed until then - a confirmation window before executing trades. To my despair, this option had not been enabled on my account earlier and thus led me to express concern over its absence. However, its discovery and subsequent activation now put all those worries at rest as it resolves any scruples I initially had about using the app without it. It appears that Olymp Trade implemented this friendly feature even before I suggested it :)
      Olymp Trade customer support has been notified about the posted complaint.
      Greetings, Rahim Mani.

      Thank you for you feedback. We understand that sometimes “Sell” and “Buy” buttons can be confusing. We would like to clarify that for you. When you open a ‘buy’ position, you are essentially buying an asset from the market. And when you close your position, you ‘sell’ it back to the market. Buyers – also known as bulls – believe an asset’s value is likely to rise. Olymp Trade has “Up” or “Down” button. Now it’s showing which direction of the price you would like to make a trade.

      We value your input and encourage you to let us know more details about your experience with us.
      Best regards, Olymp Trade team.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        Q
        Qadim Dubey
        May 27, 2023
        May 29, 2023
        This thread was updated on May 29, 2023
        Resolved
        Report
        Copy
        Resolved

        I was attracted by the conditions the broker offers to its customers.
        Everything was looking good and I made a decision to make an account here to see if it would work for me.

        After trading on a free demo account for a couple of weeks successfully I wanted to try the real trading.
        I knew that Olymp trade offers a bonus system for first time clients and I usd this opportunity to increase my trading potential and overall equity.

        But after I made some insignificant profits and wanted to withdraw the part of my deposited money because I needed them at that moment. All the bonuses have disappeared from the account. And I wonder if this is even legal?
        May 29, 2023
        Complaint marked as Resolved 
        How could I miss this point in the terms and conditions of the bonuses?! I usually read them very carefully, but apparently not that time. I think it’s a lesson for everybody, you should read all the instructions and documentations until the end. And especially the information that is written with the small fonts. Kudos to olymp trade client support for not banning me because of this silly mistake.
        Olymp Trade customer support has been notified about the posted complaint.
        Hello, Qadim Dubey.

        Thank you for your feedback. Olymp Trade strives to provide the finest trading condition for our users. We are so happy that you agree with us.

        Regarding your question, we would like to say that you can’t withdraw the bonus. But you can withdraw the profit you make from the bonus.

        We value your input and encourage you to let us know more details about your experience with us.
        Best regards, Olymp Trade team.
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Agupg
          from Haldia, West Bengal
          May 26, 2023
          May 29, 2023
          This thread was updated on May 29, 2023
          Report
          Copy

          My email I'd in olymp trade platform is [protected]@gmail.com. I had made a withdrawal request for 4203 . 17 usd on 17th may 2023, but after 10 days also it is not processed by olymp trade. I had written several emails to olymp regarding this but no resolution done. I now fear that I will not get my money. Pl look into the issue.
          +1 photos
          Olymp Trade customer support has been notified about the posted complaint.
          Hi. Agupg.

          Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

          Waiting for your response.
          Best regards, Olymp Trade team.
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            J
            Juun
            May 26, 2023
            May 29, 2023
            This thread was updated on May 29, 2023
            Report
            Copy

            Hi, my withdrawal are not received yet, it's been 4 days now and my two withdrawals are still not received, I got email that payment has been sent from the platform but I didn't receive it.. when I contacted the customer support they are asking me to wait. I don't think it's a good sign to continue trading with them.

            Account id:[protected]
            Olymp Trade customer support has been notified about the posted complaint.
            Greetings, Juun.

            We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

            We are waiting for your reply.
            Best regards, Olymp Trade team.
            Account id:[protected]
            Olymp Trade Customer Care's response, May 30, 2023
            Verified Support
            Hi, Juun.

            Your ID account is incorrect. Kindly check your ID account in the Profile and let us know.

            Best regards, Olymp Trade team.
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shahrukh A.
              May 25, 2023
              May 26, 2023
              This thread was updated on May 26, 2023
              Resolved
              Report
              Copy
              Resolved

              It looks like Olymp Trade is one of the most iconic brokers and it has a history. I am pretty much like trading here. The proprietary developed trading software is a mark of a quality for sure. I like the platfrom, it is very handy and comafortable to operate from personal computer, laptop, or mobile phone.
              As a newbie, I didn't made all things clear yet, but it looks like I can perform a nice results. The only thing I didn't get yet is why this fixed time trading mode is always placing orders for one minute? I mean I would like to hedge my positions for longer, but instead I just need to do it every minute. Quite useless function so far.
              May 26, 2023
              Complaint marked as Resolved 
              Ok, so like they say "it's never enough learning". So the time of trade can be regulated and I didn't know that. It turns all game upside down now and I can say it is a great method for hedging.
              Olymp Trade customer support has been notified about the posted complaint.
              Hello, Shahrukh A.

              Your story is incredible; thank you for sharing that with us! It is wonderful that the Olymp Trade platform has made such a difference for you. Olymp Trade strives to provide the finest trading conditions for users. We have paid a lot of attention to the design of the Olymp Trade platform. We would like to create a high-quality interface. We are glad that you agree with us.

              We also have much support for new traders. They include the educational database and the demo accounts. We hope you enjoy the benefits of these tools. Olymp Trade offers Fixed Time Trade and Forex. With Forex, you can make a trade for a longer time. With Fixed Time Trade, you can trade within a certain time.

              Best regards, Olymp Trade team.
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                J
                Juun
                May 25, 2023
                May 28, 2023
                This thread was updated on May 28, 2023
                Report
                Copy

                I have not received that amount which I have withdrawn, it's been 3 days now and the payment method I have chosen was IMPS which is instant but I didn't get my money yet. There are two withdrawal I made and I didn't receive any of them
                Olymp Trade customer support has been notified about the posted complaint.
                Hi, Juun.

                Thank you for letting us know about this. We would like to help you with the case. Kindly leave us with your ID account in the comment section. So we can track the pending for you.

                Best regards, Olymp Trade team.
                Here is my account id:[protected]
                I really don't feel safe continue trading on the platform when issues happen regarding the withdrawals
                Olymp Trade Customer Care's response, May 26, 2023
                Verified Support
                Hi, Juun.

                Thank you for your comment. We have sent your case to our specialists. They will contact you.

                Best regards, Olymp Trade team.
                I have not received the withdrawals yet, I have contacted the support team and emailed account manager. But no action have been taken from their side, still waiting for the money. Situations like this is really fearful and not sure whether I get my withdrawals or not.
                Olymp Trade Customer Care's response, May 29, 2023
                Verified Support
                Greetings, Juun.

                We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Right now, we are working on your case. We will contact you soon.

                Best regards, Olymp Trade team.
                Helpful
                Found this helpful?
                4 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Salman Nazar
                  May 25, 2023
                  May 25, 2023
                  This thread was updated on May 25, 2023
                  Report
                  Copy

                  Dear Olymp Trade customer support,

                  I am writing to file a complaint regarding a transaction that occurred on 24th May 2023 on your platform. I attempted to deposit AED 43 into my Olymp Trade account via the Bank Card payment method, but the transaction failed. However, when I checked my bank account statement, I noticed that the same amount was debited from my account.

                  I would like to request an immediate refund of the amount that was debited from my account as it was not reflected in my Olymp Trade account due to the failed transaction. Please investigate this issue and provide me with a prompt resolution.

                  I have attached a copy of the transaction receipt and my Olymp Trade Account Transaction dashboard for your reference.

                  I request you to look into this matter on priority and take the necessary action to ensure a refund of the deducted amount as soon as possible.

                  Thank you for your prompt attention to this matter.

                  Sincerely,
                  Salman Nazar
                  Olymp Trade Id:[protected]AED
                  Email: salman.[protected]@gmail.com
                  Request Number: [protected]
                  +1 photos
                  Olymp Trade customer support has been notified about the posted complaint.
                  Hello, Salman Nazar.

                  Thank you for letting us know about this. We would like to help you with the case. Kindly leave us with your ID account in the comment section. So we can track the pending for you.

                  Best regards, Olymp Trade team.
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    shubham2525
                    May 24, 2023
                    May 25, 2023
                    This thread was updated on May 25, 2023
                    Resolved
                    Report
                    Copy
                    Resolved

                    My id[protected] i had transfer ₹2000 to olymp trade account but account yet not credited . very poor service olymp trade its looks like scam which olymp trade company doing with customers request give my money back
                    Jun 16, 2023
                    Complaint marked as Resolved 
                    After long time my problem is resolved ₹2000 topup in my account
                    Olymp Trade customer support has been notified about the posted complaint.
                    Hello, Shubham2525.

                    Thank you for letting us know about this. We would like to help you with the case. Kindly leave us with your ID account in the comment section. So we can track the pending for you.

                    Best regards, Olymp Trade team.
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      shubham2525
                      May 24, 2023
                      May 25, 2023
                      This thread was updated on May 25, 2023
                      Resolved
                      Report
                      Copy
                      Resolved

                      My id[protected] i had transfer ₹2000 to olymp trade account not yet credited. very poor service olymp trade not expected its looks like scam it shows that olymp trade is fake doing scam with their customers.i need my money back i will suggest to all that not use this app
                      Jun 16, 2023
                      Complaint marked as Resolved 
                      After long time my problem is resolved ₹2000 topup in my account
                      Olymp Trade customer support has been notified about the posted complaint.
                      Hello, Shubham2525.

                      Thank you for letting us know about this. We would like to help you with the case. Kindly leave us with your ID account in the comment section. So we can track the pending for you.

                      Best regards, Olymp Trade team.
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        J
                        Jasim7800
                        May 24, 2023
                        May 25, 2023
                        This thread was updated on May 25, 2023
                        Report
                        Copy

                        No response from e-mail's and chat support

                        Address: India

                        No response on emails and chat support not working.
                        Account ID number[protected]
                        Email id - [protected]@gmail.com

                        Because they taken wrong decision on my deposit issue after 5 months of waiting.
                        I am sending this below reply to them but no response.

                        To olymp Trade About my registered complaint

                        Bank will don't help me because transaction was 5 months old and bank only help...
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        J
                        Jasim7800
                        May 22, 2023
                        May 24, 2023
                        This thread was updated on May 24, 2023
                        Report
                        Copy

                        About my registered complaint

                        Bank will don't help me because transaction was 5 months old and bank only help when you compliant within one month of transaction was made there is RBI rules and regulations and you are telling me now after 5 months to contect my bank so how can bank help me after 5 months because telling me now and you delayed me 5 months for making compliant daily saying me your deposit was safe and credit to you soon and running 5 days cycle and 5 months gone then how would bank help me there is a bank and RBI rules and regulations i have to compliant within one month of transaction was made and you didn't said me to ask a Bank at earliest stage of my deposit and you waited me 5 months so now it's your responsibility to provide me refund or compensation because fund was transferred to you and lost it's your system failure.
                        My email id was- [protected]@gmail.com
                        Account ID[protected]
                        Olymp Trade customer support has been notified about the posted complaint.
                        Greetings, Jasim7800.

                        We are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. To do so, please leave us your ID account in the comment sections.

                        With it, we can make a thorough investigation of your claim. We will be able to contact you with the latest update for the case.

                        We are waiting for your response.
                        Best regards, Olymp Trade team.
                        Jasim7800's [Complaint's author] reply, May 24, 2023
                        Account ID number - 96426834
                        Email id - [email protected]
                        Waiting for response
                        ID number[protected]
                        Email id - [protected]@gmail.com
                        Olymp Trade Customer Care's response, May 26, 2023
                        Verified Support
                        Hi, Jasim7800.

                        Thank you for your comment. We have sent your case to our specialists. They will contact you.

                        Best regards, Olymp Trade team.
                        Helpful
                        Found this helpful?
                        3 Comments
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          prince77716
                          from NEW DELHI, Delhi
                          May 22, 2023
                          May 23, 2023
                          This thread was updated on May 23, 2023
                          Report
                          Copy

                          My withdrawal request is done but not recived in my bank account 1650/-
                          please help me sir/mam i need money very urgent

                          User Id 48055116
                          Email id [protected]@gmail.com
                          Olymp Trade customer support has been notified about the posted complaint.
                          Hi, Prince77716.

                          Thank you for letting us know about this. We will contact you shortly with comprehensive support.

                          Best regards, Olymp Trade team.
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            J
                            Jigkinne47
                            May 22, 2023
                            May 23, 2023
                            This thread was updated on May 23, 2023
                            Report
                            Copy

                            Manipulation of charts, many people have lost there money in olymp trade, yu take advantage because people know about you but in real sense there area other platform which convinient and true, you need to change but not take advantage of others🙄🙄
                            Olymp Trade customer support has been notified about the posted complaint.
                            Greetings, Jigkinne47.

                            We are sorry you came to that conclusion. Olymp Trade is a trusted broker certified by the regulator - Finacom. We do not do anything by rules that violate us to lose our certification.

                            You can check your price history on the platform. To do this, go to the "Help" section of the platform and select the "Assets" menu. Once you have selected the asset you wish to review, you can find information about its quotes in the "Price History" submenu. You can select the date and time of the quote you want to check there.

                            We also have an independent department to handle such complaints. If you feel disagree with the outcome of the transaction, they will review it. Please email [protected]@olymptrade.com with the details.

                            Best regards, Olymp Trade team.
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              I
                              iqbal Gera
                              May 21, 2023
                              May 23, 2023
                              This thread was updated on May 23, 2023
                              Resolved
                              Report
                              Copy
                              Resolved

                              I have been using Olymp Trade for a while now, and overall, I'm pretty satisfied with the platform and its functionality. However, I've encountered a significant issue that has left me perplexed. Every time I place a stop-loss order, it seems like the price magically moves in the exact direction to trigger my order before reversing. It made me question whether the broker is intentionally going against me and trying to take my money.
                              But then I decided to try a different approach. I stopped placing stop-loss orders and kept only take-profit orders. Surprisingly, this unconventional strategy has brought me success.
                              While it's an unconventional approach and may not work for everyone, it has been a game-changer for me. Have others experienced similar issues with stop-loss orders?
                              May 23, 2023
                              Complaint marked as Resolved 
                              I want to express my gratitude to everyone who assisted me in understanding the correct placement of stop-loss and take-profit orders. Your guidance provided me with an invaluable lesson that I will cherish as a trader. Thanks to the educational resources available on Olymp Trade, I was able to enhance both my knowledge and trading skills significantly beyond just finding important price levels or placing proper stop-loss and take-profit orders. Though only a relatively short time has passed since beginning my journey, I can confidently say that I feel like an intermediate trader now. It's funny when I see this complaint and remembering how I previously thought about Olymp Trade hunting for my Stop Loss order :)
                              Olymp Trade customer support has been notified about the posted complaint.
                              Hello, Iqbal Gera.

                              We really appreciate you taking the time to share your feedback. We would like to let you know that stop-loss and take-profit have nothing to do with the price trends. They are just tools to help you manage your trade.

                              You can check your price history on the platform. To do this, go to the "Help" section of the platform and select the "Assets" menu. Once you have selected the asset you wish to review, you can find information about its quotes in the "Price History" submenu. You can select the date and time of the quote you want to check there.

                              Best regards, Olymp Trade team.
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                pradeepr7
                                from Jaipur, Rajasthan
                                May 21, 2023
                                May 23, 2023
                                This thread was updated on May 23, 2023
                                Report
                                Copy

                                Sir
                                olymp trade has blocked my account for no reason
                                i have deposited funds and haven't wihtdrawn the funds
                                on 02/05/2023 i have deposited 10000 inr and traded then i went to withdraw when the withdrawal is in process the olymp trade blocked my account and haven't stated any valid reason please look into this and make my olymp trade account unblocked
                                email registered with olymptrade : [protected]@gmail.com
                                please help me getting my account back
                                +3 photos
                                Olymp Trade customer support has been notified about the posted complaint.
                                Hello, Pradeepr7.

                                It's a pity that you have made this conclusion. We would like to understand more about your case. Kindly leave us your ID account. So that we can investigate your case.

                                We are waiting for your response.
                                Best regards, Olymp Trade team.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Aravind321.ak
                                  from Coimbatore, Tamil Nadu
                                  May 19, 2023
                                  May 23, 2023
                                  This thread was updated on May 23, 2023
                                  Report
                                  Copy

                                  Use less reply for olymp trade platform support team

                                  50 time contact email

                                  Payment deposited but not received in olymp account.

                                  User id: 93017523

                                  User name: Aravind Kumar

                                  3month processing support team

                                  Many times send my bank statement

                                  My all screenshot attached proof
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hi, Aravind321.ak.

                                  We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We have passed your ID account to our specialists. They are checking on their side and they will contact you shortly.

                                  Best regards, Olymp Trade team.
                                  Aravind321.ak's [Complaint's author] reply, May 23, 2023
                                  3month processing time.

                                  50mail conversation your side only reply wait wait wait

                                  Waiting 3month more

                                  Worest customer support

                                  Your support team not working.
                                  Olymp Trade Customer Care's response, May 26, 2023
                                  Verified Support
                                  Hi, Aravind321.ak.

                                  Your comment is very concerning to us. You can apply to [email protected] and explain the situation. This is the reclamation department, they will investigate your case and provide an official position regarding your issue. / If you disagree with the company's decision, you can contact the reclamation department: [email protected] and describe the situation.

                                  Best regards, Olymp Trade team.
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    Kailash G
                                    May 19, 2023
                                    May 23, 2023
                                    This thread was updated on May 23, 2023
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Okay, so I downloaded the Olymp Trade app, and I was pumped to start trading. But then, I couldn't find the button to switch the charts. I looked for it for hours, but it's like it's not even there. And that's where my frustration started.

                                    The app's layout is quite appealing but confusing. I have clicked on everything looking for how to switch between the chart types. It is using an area chart for me and I do not know how to make any analysis on it. I keep clicking on the wrong buttons, and now I am beginning to think that there is no button to switch the charts.
                                    May 25, 2023
                                    Complaint marked as Resolved 
                                    Looking back now, I realize how trivial my complaint was. However, in my defense, it is common for novice traders to experience these stages of becoming acquainted with the trading setting. After a period of familiarization, it is now easy for me to attest that the Olymp Trade application is very user-friendly and intuitive. Switching between charts across various pairs has become effortless, alongside making technical analyses such as identifying levels and trends.
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Hello, Kailash G.

                                    Thank you for your questions. To switch charts, you can go to the corner of the chart. You can choose from the icon called “charts” and switch to the chart that you like. Hope we have answered your question.

                                    We are glad that you joined Olymp Trade. We would recommend for new traders trade on the demo account. You can try it out so that you can understand the platform thoroughly.

                                    Best regards, Olymp Trade team.
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      dr Animesh
                                      May 19, 2023
                                      May 23, 2023
                                      This thread was updated on May 23, 2023
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      I value Olymp Trade for being a perfect mediator between me and the market. I put lots of effort to find a proper brokerage company to start earning money on the market, as today, in the time of serious political and economic turmoils, market provides nice opportunities.
                                      I opened here an account and of course received some bonuses for funds depositing. I traded couple of shots on the demo and impatiently switched to live trading, opened couple of orders and I am still waiting for a proper exit point.
                                      While I am waiting I started to research the company's help center to find some answers on my questions and noticed here special extensionsthat can be acquired via sort of subscription. I have spent almost an hour trying to pay for this subscription with bonus funds as I thought like "Why I need to spend my personal money, while bonuses are available". However, nothing happened! Why it's like that?
                                      May 23, 2023
                                      Complaint marked as Resolved 
                                      Omg... No wonder I made that request. It's immediately obvious I am a rookie here, as the question turned out to be a complete doddle. I remember correctly that I was reading this information properly but how could I dare not to notice that subscription couldn't be paid with bonus funds! So, guys, my experience will be certainly valuable for you in case you are interested in the same thing. Thanks Olymp Trade team for dotting all the "i's" for my silly head.
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Hello, Dr Animesh.

                                      We really appreciate you taking the time to share your feedback. Olymp Trade strives to provide the finest trading conditions for our users. We are glad you gave Olymp Trade a try.

                                      It’s good that you have sent us a question. We would like to let you know that you can’t buy subscriptions with the bonus fund. You can buy it with your balance. Hope we answer your question.

                                      Please let us know if you have any further questions.
                                      Best regards, Olymp Trade team.
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit