I have been a user of Olymp Trade for several months and I am content with the platform. Nevertheless, a small matter caught my attention lately, which is worth addressing to the company's notice. It might be helpful for other traders who encounter similar experiences as mine.
Sometimes, I accidentally click on the "Sell" button instead of the intended "Buy" button. Despite feeling a bit foolish about it, this small mistake has caused me to lose out on a few trades that would have been profitable if I had clicked on the correct button.
I understand that this may not be a major concern and can be avoided with increased vigilance, but I was thinking if it's possible for the company to enhance the distinction of "Buy" and "Sell" buttons or introduce a verification prompt before completing the transaction?
May 30, 2023
Complaint marked as Resolved After I submitted my comment, I further explored the application and discovered this nice feature that had previously dodged me. To my surprise, there existed an option to activate a confirmation window prior to executing trades - one which I immediately realized could have resolved the issue that led me express concern in the first place. To be fair, though, this feature wasn't initially enabled on my account.
It is noteworthy how Olymp Trade had already implemented such a proactive measure even before I suggested it; truly commendable!
Olymp Trade customer support has been notified about the posted complaint.
Your review is very concerning to us. We would like to solve the case for you. That is why we have been asking for your ID account. So that we can track the case. It would be nice if you provide us one.
You can apply to [protected]@olymptrade.com and explain the situation. This is the reclamation department, they will investigate your case and provide an official position regarding your issue.
Best regards, Olymp Trade team.