Olymp Trade Complaints & Reviews

Whenever i withdraw my funds they goes into the pending i am unable to withdraw my funds

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 19, 2023

Verified Support

Hello, Muhammad faraz.

We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Kindly leave us your ID account; we will check the case thoroughly.

Best regards, Olymp Trade team.

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I want to cancel the request of deletion of my trading account cause i want to continue using the Olymp trade i placed this request by mistake and i mailed the support couple of times but couldn't got a reply from Olymp Trade Customer Support Website [protected]@olymptrade.com

May 24, 2023

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 23, 2023

Verified Support

Hello, Amoux18.

Thank you for letting us know about this. Kindly leave your ID account here. So that we can contact and verify your request.

Best regards, Olymp Trade team.

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Amoux18's [Complaint's author] reply, May 24, 2023

My mail id is - [email protected] I couldn’t remember my olymp trade id cause i never thought of this would have happened

Olymp Trade Customer Care's response, May 26, 2023

Verified Support

Hi, Amoux18.

Thank you for your comment. We have sent your case to our specialists. They will contact you.

Best regards, Olymp Trade team.

A

Amoux18

May 23, 2023

Is there anything olymp trade can do to restore my account cause it’s mentioned there that u can restore your account any time

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I am having trouble with the "Strategies" feature on Olymptrade. I have been using the feature for two weeks, and I have not been able to use a strategy provided by the platform even once. I have read the instructions multiple times, but I think there might be a bug in the feature. I demand that Olymptrade fix this issue immediately, or else I will have to switch to another trading platform that has a more reliable "strategy" feature.

May 19, 2023

Complaint marked as Resolved

Hehehe... Well, I did not realize that there are strategies for FTT and for FX. Well, I made a mistake earlier and I am here to say that it has all been resolved. The strategies work just fine.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Hello, Qabool Basak.

Thank you for sending us your question. According to our understanding, you have bought a subscription for a trading strategy. But it has come to its expiration. You can easily buy another subscription for it on the Market function.

It is pleasing to know that you enjoy our strategy. If you have any questions, please, contact us via online chat, via e-mail [protected]@olymptrade.com, or on Facebook www.facebook.com/olymptradecom/ We will help you!

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, May 19, 2023

Verified Support

Hi, dear Qabool Basak.

It is good that we helped you figure things out. You can always try the demo account so that you can understand the platform better. Wish you a lot of success!

Best regards, Olymp Trade team.

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I think olymp trade is one of the best, if not the best in providing diversity to its customers.
I’m speaking of the trading modes, or payment methods, in any aspect you have many options to choose from. It gives you the much needed space for your trading endeavors.

For example I can trade forex pairs in the long run, which gives me a more secure income. But at the same time I can use fixed time assets to generate income right here right now.

I heard that olymp trade offers some type of scalping with FTT, but I couldn't find a time frame less than 1 minute. Did they remove it or what?

May 19, 2023

Complaint marked as Resolved

I didn’t expect them to make it a separate tool, called Quickler. Props to olymp trade for making high frequency trading more convenient for clients. And for a quick reaction to my initial request.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Hello, Ujwal Kapoor.

Thanks very much for your balanced and fair review of the Olymp Trade platform. Olymp Trade strives to provide the finest trading conditions. The platform provides Fixed Time Trade and Forex. With forex, you can trade for a longer time. But if you are interested in a short-time trade, Fixed Time Trade is a suitable trading mode. With FTT, you can trade for less than one minute.

First, you go to Fixed Time Trade mode, at the Duration tab, please look for the tab Quick. With it, you can trade in under 1 minute. Please note that for some assets, Quick trade may not be available at a certain time.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, May 19, 2023

Verified Support

Hello, dear Ujwal Kapoor.

It is good that we helped you figure things out. You can always try the demo account so that you can understand the platform better. Wish you a lot of success!

Best regards, Olymp Trade team.

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I adore this broker for providing top-notch trading conditions, but I want to point out the presence of various peculiarities connected to them. Even though the company offers a full-fledged help center, where all required information, at the first glance, is given, still there is something that's not so apparent.
For instance, only recently I dug deeper into the status system and it turned out this system contains many fascinating features. All advantages of each status are described in the help center, but the matter of my inquiry refers more to the subscription on a new status. I do know it's possible to subscribe to any status and chose the period, nevertheless, I couldn't do it in the desktop platform! Why do this broker offer this function if it's not implemented at all? Is it created specifically to brag or what?

May 18, 2023

Complaint marked as Resolved

Shame on my inattentiveness! How could I dare to accuse the company of indecent behavior if I didn't even check the note in the end of the description how this subscription works. I had no idea it can be issued only in the Web application, thus, accept my appologizes. Thank you for proper clarification!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Greetings, Vihaan Mayur.

Thank you for your comment. We are glad that you chose Olymp Trade as your trading platform. We really appreciate you taking the time to share your feedback.

Regarding your question on the subscription of status, we are glad to tell you that you can easily buy it on our platform. Please go to the left menu. Under the tab Market, you can find subscriptions for a status. You can also find other tools there.

Hope we answered the question. If you have any questions, please, contact us in online chat, via e-mail [protected]@olymptrade.com or on Facebook www.facebook.com/olymptradecom/ We will help you!

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, May 19, 2023

Verified Support

Greetings, Vihaan Mayur.

It is good that we helped you figure things out. You can always try the demo account so that you can understand the platform better. Wish you a lot of success!

Best regards, Olymp Trade team.

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User ID: 79878460
Email Id: [protected]@gmail.com
Its been approx. 3 working days plus 2 non working days of waiting.
I can't wait anymore.
I need my money anyhow in my bank.
My bank had some techinal issues in earlier, but now every problem is solved.
Kindly transfer my money to my bank account.

May 24, 2023

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Hello, ARJUN TOMAR.

Thank you for your writing. We have sent the case to the financial department. They will contact you soon.

Best regards, Olymp Trade team.

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Olymp ID[protected]
Name: Anant Sharma
Registered email address - [protected]@gmail.com

***It was a NetBanking Deposit of $20.00 through Olymp Trade on February 10 2023 and an IMPS Debit of INR 1652.00 (on the same date at the same time) from my Indusind Bank Account with IMPS Reference Number -- IMPS/P2P/[protected]/9240/
(Note: It was not through any UPI app)

Have not received a Refund...

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Address: Karnataka

I want to deposit to my trading account in paytm but Paytm Not work Their Telling paytm is temporarily Unavailable please solve the problem

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Hi, I was not trade.

Thank you for letting us know about it. Could you please tell us what exactly happened, and what caused such an experience with our app? If you have specific questions, please kindly send them to our support team:
- in a live chat at www.olymptrade.com
- in direct messages of our group: www.facebook.com/olymptradecom/
We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

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Name - Aravindkumar

User ID - 50681072

Full name - Aravindkumar Rameshbabu

Account ID - 50681072

Email linked to the platform - [protected]@gmail.com

Date when the situation took place - 12/05/2023

Brief description of the situation and your demands - My account was blocked unfortunately that assumed I am a minor. But I'm not at all a minor and I am 26years old. So please unblock my account asap! I submit my identity proofs through this email for the verification purpose!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Hello, Aravindkumar364.

Thank you for letting us know about this. We would like to understand your case and request better. We will contact you soon for more details.

Hope that is okay with you.
Best regards, Olymp Trade team.

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My OlympTrade account was Blocked on 12/05/2023 assuming that I'm a minor.But I am not at all a minor and I am 26year old person.. I uploaded and sent all my documents through email but now they're saying my documents are photoshopped! Again I sent mail to them with holding documents through selfie pic.. still now there's no response from them! Can you please solve my issue?

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 18, 2023

Verified Support

Hello, Aravindkumar364.

Thank you for letting us know about this. We would like to understand your case and request better. We will contact you soon for more details. could you please tell us what exactly happened, and what caused such an experience with our app? If you have specific questions, please kindly send them to our support team:
- in a live chat at www.olymptrade.com
- in direct messages of our group: www.facebook.com/olymptradecom/
We will be very grateful for the update on your issue.

Hope that is okay with you.
Best regards, Olymp Trade team.

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I found something impossible here. It is either that the platform sees the future or there is something seriously wrong about this place. So if I'll tell you the story quickly, what happened is that I signed up to trade the markets here on a Monday, It's all good. I'm trading I'm chillin. Traded all week and here comes the weekend. I was waiting to have a break from the assets and I logged in. I see that everything is in line with what needs to happen. Stocks don't trade on weekends, forex don't trade, commodities, indexes don't trade. But what do I see? There is a commodity composite index, A European and an Asian composite index that are moving, that I can trade. On a weekend! How is that possible? Are they lying about their assets?

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Greetings, Sahir Patkar.

Thank you for your review. Olymp Trade is a modern and advanced broker. We offer many trading benefits for users.

Regarding your question, it is a good question. On weekends the stock market is closed. Most of the assets will become available only from Monday. However, you can still trade on cryptocurrencies, Over-The-Counter assets, and Composites. If you would like to know more about the trading hours of the assets, kindly follow the link https://plus.olymptrade.com/en/assets.

If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.

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Faraz Nagi

May 19, 2023

Okay then. Turns out they are not just simple indexes but they are tokenized assets, they are basically digitalized financial securities that derive their prices from other forces that are influencing its price. So I have learned something new today afterall, anyways, I am not gonna bored on the weekends either from now on, which is totally fine by me.

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Olymp Trade Customer Care's response, May 19, 2023

Verified Support

Greetings, Sahir Patkar.

It is good that we helped you figure things out. You can always try the demo account so that you can understand the platform better. Kindly mark it as "Resolved" if the issue is done. Wish you a lot of success!

Best regards, Olymp Trade team.

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I heard about olymp trade forex broker from my friend. He didn’t provide me with much details, and to be honest I don’t need them, as I used to dive into the action immediately. I think it’s the best way to master something.
So I skipped the demo account, just read a few articles about forex trading and that’s it. Practice is the best teacher.
However, the trading on the platform was a bit different. For some reason the orders I opened closed after a while. As far as I know forex trading doesn’t imply any type of expiration of orders.
Can somebody explain to me what is happening? Maybe there are several olymp trade brokers existing?

May 18, 2023

Complaint marked as Resolved

I mixed up fixed time trading and forex trading on the platform obviously. Who knew that olymp trade is such a versatile broker with several trading modes. I guess the next time I should trade on a demo account at least for some time. Anyway thanks to the client support for clearing all the things up.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Hello, Raj Zachariah.

Thank you for choosing Olymp Trade as your trading broker. Olymp Trade offers Forex and Fixed Time Trade. Fixed Time Trades (Fixed Time, FTT) is one of the trading modes available on the Olymp Trade platform. In this mode, you make trades for a limited period of time and receive a fixed rate of return for a correct forecast about the movements in currency, stock and other asset prices.

Trading in Fixed Time mode is the easiest way to earn money on changes in the value of financial instruments. However, to achieve positive results, you need to take a training course and practice with a free demo account available on Olymp Trade.

We think that you accidentally use FTT. To switch back to Forex, please go to the asset and choose Forex for it.

If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, May 18, 2023

Verified Support

Hi, dear Raj Zachariah.

We are glad that we helped you with that. We understand that a new trading platform can be a little bit tricky. It is useful to use the demo account for this matter. We wish you a lot of success ahead!

Best regards, Olymp Trade team.

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Kindly transfer my withdrawal to my bank today anyhow.
I need money so urgently.
Kindly process my money faster.
I can't wait more. I have expert status, still this much late in withdrawal?
I need to complaint here because it's been 2 days. I can't wait anymore now.
User ID: 79878460
email: [protected]@gmail.com

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Hello, ARJUN TOMAR.

We are writing to you to let you know that your case has been taken care of. Our specialists will contact you soon.

Best regards, Olymp Trade team.

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The broker attracted me with its regulated status and one of the richest brokerage histories on the forex market.
It has almost a decade of experience which in and of itself means that I can confidently trust my money to it.
Plus the watchdog of the broker includes the compensation fund to cover the clients’ deposits in case something goes wrong and the company won't be able to fulfill the withdrawals.
I wanted to start with forex trading first, but it seems like there is no forex trading at all. As even in the forex tab there is no volume choice, buy and sell options and all the attributes that I read about prior to registering with this broker. Does this broker even give the possibility to trade forex?

May 18, 2023

Complaint marked as Resolved

Oh, I get it. It’s the same forex trading nut with an Olymp trade twist. I mean it's forex trading but with fixed amounts. Which is actually quite cool at times and also can be much safer than ordinary forex.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Hello, Animesh Sant.

Thanks for taking the time to share your thoughts and feedback with us. Olymp Trade is a certified broker. That is why we are fully committed to our client’s benefits. Olymp Trade offers Fixed Time Trade and Forex.

Forex is an international trading platform where currencies are bought and sold. It’s generally believed that the Forex market is the largest by volume and number of transactions.

A Forex trader needs to predict how the price of a selected asset will change. In addition, the profit on the trade depends not only on the invested amount but also on how much the price of the asset rises or falls.

We have instructions on how to open a trade in the Forex mode. https://plus.olymptrade-vn.com/en/help/category/forex-guide/instructions. You can easily follow it.

Best regards, Olymp Trade team.

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2 days ago I deposited ₹694.91 to a guy named Famida Shaikh through QR and I haven't got my deposit in my trading account yet, I request a refund or please deposit the amount to my trading account

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Hello, Abhinav singh 122.

Thank you for letting us know about this. Please leave us with your ID account in the comment section. We will track the case with it.

Best regards, Olymp Trade team.

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It's very urgent.
Kindly process it today only.
I need money urgently.
User Id: 79878460
Email: [protected]@gmail.com

May 24, 2023

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Hello, ARJUN TOMAR.

Thank you for letting us know about this. We have passed your ID account to the financial department. Kindly wait for us to contact you.

Best regards, Olymp Trade team.

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I've been cooperating with Olymp Trade for a kinda substantial period. Not for a very long time, as the company is working since 2014, but I guess almost half of a year. I tend to trade only when the volatility is pretty low, as it primarily refers to my risk management strategy. Everything was good so far.
However, recently during one of trading sessions, I found out that I couldn't open a position with a pretty habitual size. I personally tied this situation with an increased volatility and overall trading volumes, but how it works actually? I couldn't get what went wrong that day. The system simply didn't afford me to open a position.

May 18, 2023

Complaint marked as Resolved

Oh God... I find out about new functions here day by day, but I couldn't even imagine that there is a special system called Trading limit. It intentionally restricts your opportunity to open a position with a certain deal size during high volatility. It's so commendable that broker cares about risk management this way. Thanks Olymp Trade! You have clarified this moment to me. Now I'm calm.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Greetings, Asha Ayyar.

Thanks for your trust. It means so much when our traders share their experiences. Olymp Trade strives to provide the finest trading conditions. We are so happy that you give us good feedback.

Could you please tell us what exactly happened, and what caused such an experience with our app? If you have specific questions, please kindly send them to our support team:
- in a live chat at www.olymptrade.com
- in direct messages of our group: www.facebook.com/olymptradecom/
We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, May 19, 2023

Verified Support

Greetings, Asha Ayyar.

It is good that we helped you figure things out. You can always try the demo account so that you can understand the platform better. Wish you a lot of success!

Best regards, Olymp Trade team.

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User id: 79878460
It's been more than 18 hours. Still I didn't get any amount in my bank account.
Kindly process my money faster.
I need it urgently.
Fix this issue.
It's a humble request.

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ARJUN TOMAR

May 12, 2023

Kindly process my money faster. I have urgent need of my money.
It's very frustrating. I have expert status, still this late?

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Olymp Trade Customer Care's response, May 18, 2023

Verified Support

Hello, ARJUN TOMAR.

We are so sorry that your experience did not match your expectations. We have passed your case to our specialists. They will contact you soon.

Best regards, Olymp Trade team.

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I've not a regular client of this broker, but sometimes I trade here and earn money. Actually, I'm not fond of regular trading at all, it's just a side activity together with my primary source of income. But, whatever.
Recently I stumbled upon an interesting thing. My account was inactive for a certain period, because I really had tons of work at my primary workplace. I couldn't allocate a minute to trading.
After I got back, I found out that my deposit got smaller. I clearly remember the sum that was on the account back when I left it inactive, however, after my return, it turned out that some funds vanished! The broker robs inactive accounts out? What does it mean?

May 26, 2023

Complaint marked as Resolved

I stated that I am not a regular trader, so I didn't no about any inactivity fees... Thanks for the team to clarify me this situation. And I'm sorry for suspecting you in any dishonest activity, you know, I was outraged because my funds disappeared. Now I sorted out.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 17, 2023

Verified Support

Hello, Chakra Mangal.

Thank you for contacting us. It is important that we can clear up the information for you in case any uncertainty appears. In the complaint, you are probably referring to the inactivity fee.

The company has a right to assess a dormancy fee for a long period of inactivity of a user account. It is applied to traders who have not made trades on a live account or carried out non-trading operations (withdrawal or deposit activity) for 180 days. Please, note that the $10 fee is charged once a month if your account remains inactive.

Best regards, Olymp Trade team.

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Trade I'd :[protected]
My actual EUR/USD trade starting time fixed at[protected]
-20:24:00 but trading start at[protected]:23:28pm.Please consider my justification.and solve my issue.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

May 12, 2023

Verified Support

Hello, Sansudharsan.

Thank you for letting us know about this. Kindly leave us your ID account in the comment section. So that we can track the pending and keep you posted.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 17

Account

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Urgent Request to Prevent Deletion of my Olymp Trade Trading Account

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Broken strategies

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No small ftt timeframes

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Issues with subscription on statuses

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What is the problem with my withdraw of INR 9213?

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Deposit Funds Missing for More than 3 Months

Paytm

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Regarding OlympTrade Account Blocked

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Regarding Account Blocked

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Asian index on the weekend?

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Don't know what's going on

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When will I get my withdrawal of INR 9213 in my bank account? It's been more than 2 days.

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No forex trading

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Haven't got my deposit yet

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When will I get my withdrawal of INR 9213?

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Why I couldn't open a position?

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When will I get my withdrawal of INR 9213 in my bank account?

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My funds vanished

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Timing issue

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