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Olymp Trade Complaints & Reviews

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Updated: Feb 14, 2026
Complaints 1562
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Olymp Trade reviews & complaints page 27

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A
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Address: Washington
Website: [email protected]

My deposit transaction is showing failed but money is deducted from my account please refund my money to my account my olymp user id[protected]
Olymp Trade customer support has been notified about the posted complaint.
Greetings, [protected]@gmail.com.

Thank you for letting us know about this. We can solve the pending for you. Please provide your ID account in the comment section. So that we can track the case.

Best regards, Olymp Trade team.
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    Rahulrb09
    Feb 2, 2023
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    Address: Tumkur, karanataka

    I have paid the amount of 700 in olymp trade but it's still not showing the money, I deposited it on 30 th Jan and now it's 2nd Feb, deposit money is not showing up and saying that it's still pending, try to look through it and add my money or at least refund it... Thank you
    Olymp Trade customer support has been notified about the posted complaint.
    Greetings, Rahulrb09.

    Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, kindly attach your ID account in the comment section below. We need it to track the pending and contact you by then for an update.

    Waiting for your response.
    Best regards, Olymp Trade team.
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      P
      poura sudhakar rao
      from Powai, Maharashtra
      Feb 2, 2023
      Resolved
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      Resolved

      Hlo myself poura Sudhakar Rao I'm debited from my bank account through IMPS to olymp trade on 1st February 2023...plz refund to my bank account ASAP plzzz...
      Feb 3, 2023
      Complaint marked as Resolved 
      Myself poura Sudhakar Rao my olymp trade I'd iz 36995251...Rs2100 iz debited from my bank account on 1febuary 2023 through IMPS...Still it iz not credited into my olymp trade account or it iz credited back to my bank account plz help me ASAP...
      Olymp Trade customer support has been notified about the posted complaint.
      Hi, Poura Sudhakar Rao.

      Thank you for writing to us. We have acknowledged your case. Your ID account has been passed on to our financial specialists. They are working on their side and will contact you shortly.

      Best regards, Olymp Trade team.
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        Silvius Fernandes
        Feb 2, 2023
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        My User id is 86809543.Sir, the Original transaction date was on 29.11.2022, hence the amount Rs 35000/- was debited from my account but because of some technical issue it didnt get credited in my olymptrade account so i had contacted you guys then the issue was resolved after 5 days ie, on 06.12.2022 and was credited to my olymptrade account...so i have no bank transaction details on 06.12.2022.Hence for verification again its asking for 06.12.2022 dated transaction.My account is blocked since 15.12.2022 and I have contacted your financial team as well but they say internal investigation is going on it will get completed in anytime but till date it is not completed so I request you to look into my issue and resolve the same.
        Olymp Trade customer support has been notified about the posted complaint.
        Greetings, Silvius Fernandes.

        We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Regarding your request, we have passed your ID account to our financial specialist. They are working from their side and looking for an update. They will contact you shortly with comprehensive support.

        We strive to speed up this process for you but there are international rules for conducting transactions. So we have to ask you to wait. It’s a pity that it caused you negative emotions.

        Best regards, Olymp Trade team.
        Silvius Fernandes's [Complaint's author] reply, Feb 6, 2023
        Hi, I got reply from your team and have followed their instructions and got the verification done successfully but again when I tried to login its saying your account is blocked contact support. What should I do now?
        Olymp Trade Customer Care's response, Feb 7, 2023
        Verified Support
        Hello, Silvius Fernandes.

        Thank you for writing back to us. About your case, it is possible that your account has been blocked for security reasons. We would recommend you contact our support team. You can contact us:
        - via e-mail [email protected]
        - in a live chat at www.olymptrade.com
        - in direct messages of our group www.facebook.com/olymptradecom/

        Best regards, Olymp Trade team.
        As you Said, I contacted on support but again they are saying internal investigation is going on and wait for the same but its almost 2 months, but the investigation is not completed after all I have successfully completed the verification process, but too I'm not having access to my account or else please do one thing you transfer my olymptrade account balance to my respective bank account that's all. I have attached recent mail which I have received from your team.
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          E
          Era Rizvi
          Feb 2, 2023
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          Address: Bu ali education system, masjid tubah street
          Website: Olymp trade

          Hi sir plz help me to return my cash to my easypaisa account because when i deposit miney there come a number i send th amount to that number the amount from.my account is removed but . there is no ammount came in my trade account i m woorried sir do something
          Olymp Trade customer support has been notified about the posted complaint.
          Hello, Era Rizvi.

          Thank you for writing to us. We would like to solve the pending for you. To do so, please include your ID account in the comment section. We need it to check your account and the pending transaction.

          Waiting for your response.
          Best regards, Olymp Trade team.
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            J
            Jayandhan A S
            from Karaikal, Puducherry
            Jan 31, 2023
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            Address: 3,pillayar kovil street thenur thirunallar karaikal pin 609607

            Hello i am AS Jayandhan my email id:[protected]@gmail.com my Olymptrade user id is 83469085 I have deposited ₹700 into my Olymptrade account through imps the amount was debited from my bank and still my amount is not credited to my Olymptrade account.My deposit request Number [protected] and my order number 1414ecf4-a183-11ed-9c01-0243a4aa6441.and i have given my transaction screenshot below, please resolve my issue as soon as possible
            Olymp Trade customer support has been notified about the posted complaint.
            Greetings, Jayandhan A S.

            Thank you for letting us know about this. We are writing to you to let you know that your information and case have been passed on to our financial specialists. They are checking from their side and they will contact you shortly.

            Best regards, Olymp Trade team.
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              P
              poura sudhakar rao
              from Powai, Maharashtra
              Jan 28, 2023
              Resolved
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              Hello myself poura Sudhakar Rao Rs 2100 is deducted from account through IMPS to cake Island trade olymp trade on 23rd November 2022...it iz not credited into my olymp trade or it is refunded back to my account...plzz refund my money Rs 2100 ASAP plzzz...Till now it iz not resolved my account id 36995251
              Feb 3, 2023
              Complaint marked as Resolved 
              Resolved thanq
              Olymp Trade customer support has been notified about the posted complaint.
              Hello, Poura Sudhakar Rao.

              Thank you for bringing this to our attention. We have passed your ID account to our financial specialists. They are checking from their end and will contact you shortly with an update.

              Please be patient with us.
              Best regards, Olymp Trade team.
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                F
                Jan 25, 2023
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                Address: Name : LENINVANAN AC no : 110062482635 IFSC CODE : CNRB0001004

                I Deposited My money but not create my olymp trade account please refund my account please
                Olymp Trade customer support has been notified about the posted complaint.
                Hello, [protected]@gmail.com.

                Thank you for bringing this to our attention. Kindly include your ID account in the comment section. So that we can check your pending and support.

                Best regards, Olymp Trade team.
                [email protected]'s [Complaint's author] reply, Jan 28, 2023
                I'd : 95930839
                I'd : 95930839
                Olymp Trade Customer Care's response, Jan 30, 2023
                Verified Support
                Hello, [email protected].

                Thank you for replying to us. We have passed your ID account on to the financial department. They will contact you shortly.

                Best regards, Olymp Trade team.
                Hello sir, still I didn't receive my amount
                Olymp Trade Customer Care's response, Feb 8, 2023
                Verified Support
                Hello, [email protected]

                According to the rules of the international payment system operating within 30 days after the incident, the money can be either returned to your payment source or transferred to your trading account on Olymp Trade.

                We wish to speed up this process for you, however, there are international rules for conducting transactions. So we have no choice but to ask you to wait for 30 days. It's a pity that it led to your negative emotions.

                Best regards, Olymp Trade team.
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                  Wafiq Sidhu
                  Jan 24, 2023
                  Resolved
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                  Resolved

                  I am sick and tired of struggling with this platform. I have been trying to get into a trade for a couple of hours now and it's like the entire broker is offline. I mean, the charts have stopped moving and nothing really is happening you know. Does the app often crash like this for hours at a stretch? There was a padlock on the chart as though something was locked. I really don't get it. Maybe those trades are restricted and are only for certain kinds of accounts. I don't know but it is not cool.
                  Jan 31, 2023
                  Complaint marked as Resolved 
                  I'm so sorry about that. You know, I absolutely forgot it was still the weekend because I had a busy day. Actually, a couple of instruments can be traded here during the weekends too.
                  Olymp Trade customer support has been notified about the posted complaint.
                  Greetings, Wafiq Sidhu.

                  Thank you for sharing. Regarding your situation, it is recommended to check the Internet speed. Kindly make sure it is more than 30 Mbps for the platform to perform stably.

                  If this way is not working, you can always contact our technical support! You can contact us:
                  - via e-mail [protected]@olymptrade.com
                  - in a live chat at www.olymptrade.com
                  - in direct messages of our group www.facebook.com/olymptradecom/
                  We will help you! We will be very grateful for the update on your issue.

                  Best regards, Olymp Trade team.
                  Olymp Trade Customer Care's response, Jan 31, 2023
                  Verified Support
                  Hi, dear Wafiq Sidhu.

                  Thank you for writing back to us. Yes, on the weekend, some assets would not be operating and some would. In that case, you can choose OTC to trade on the weekend.

                  If there's anything else we can do to help, please let us know.
                  Best regards, Olymp Trade team.
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                    H
                    HimanshuSaini3805
                    from Alwar, Rajasthan
                    Jan 24, 2023
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                    24 January 2023
                    At 08:53:57am
                    Amount 3000rs
                    User ID:96343121
                    Name Himanshu saini
                    My deducted from my bank account but not received in trading account of olymp trade it is showing failed transaction
                    It over around 10 hours
                    Request no:[protected]
                    Utrno:[protected]
                    Olymp Trade customer support has been notified about the posted complaint.
                    Greetings, HimanshuSaini3805.

                    Thank you for bringing this to our attention. We are writing to you to let you know that we have passed your ID account and your situation on to the financial department. They are checking on the pending and will contact you shortly.

                    Best regards, Olymp Trade team.
                    HimanshuSaini3805's [Complaint's author] reply, Apr 24, 2023
                    still my money is not credited in my account it happened more than 3 months
                    please refund my my money back
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                      Ankit Shekhawat
                      from Jaipur, Rajasthan
                      Jan 24, 2023
                      Mar 28, 2023
                      This thread was updated on Mar 28, 2023
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                      My olymptrade I'd is 92908341. I have made a upi money transfer through QR on 4 January in which money was deducted from my bank account and I clicked "I have paid" button but Transaction status reflected "failed" at olymp trade and money was not refunded to my bank account. Raised a request to support team for the same to refund the amount deducted from my bank account. From last 20 days, I am following up with the support team everytime I hear the same reply that our finance team is reviewing your case and will get an update. God knows what happened to my money. If this the behaviour of the finance team towards a regular trader of olymptrade then what they do with the new traders. They just don't bother about people money. They got the amount in their bank and now they are delaying to credit it. Worst service ever. Don't know what to do tired of raising complaint to the support team. I think it's better not to trade with olymptrade anymore. All new traders beware before depositing money in olymptrade. They will just ask for time but in the time they will not get any update and they will ask for more time. Sometimes I feel like being cheated here.
                      Olymp Trade customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 27, 2023
                      Olymp Trade Customer Care's response
                      Greetings, Ankit Shekhawat.

                      It's a pity that you have made this conclusion. According to the rules of the international payment system operating within 30 days after the incident, the money can be either returned to your payment source or transferred to your trading account on Olymp Trade.

                      We wish to speed up this process for you, however, there are international rules for conducting transactions. So we had to ask you to wait for 30 days. After this period, you can contact us later. It's a pity that it led to your negative emotions.

                      Best regards, Olymp Trade team.
                      I have deposited amount of olymp trade account but not credited my Trade account it's scam I have case file this company
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                        K
                        Kamlesh Sibal
                        Jan 23, 2023
                        Resolved
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                        Resolved

                        Judging by the opinions from the internet Olymp trade is one of the most reliable and transparent broker on the market.
                        And I can agree on the reliability part. In the end the broker is regulated. Plus its regulation implies the compensation to the clients incase of insolvency.
                        But I definitely can’t agree on transparency. The official website is literally empty! There is no analytics, no asset description. No even FAQ or other necessary information. I don’t think I've ever seen something like this before.
                        Jan 27, 2023
                        Complaint marked as Resolved 
                        Oh I see. I jumped into conclusions too quickly. I should've properly investigated the website before casting aspersions on the broker without any reasons. My bad. Lesson learned, I will be more patient next time.
                        Olymp Trade customer support has been notified about the posted complaint.
                        Hello, Kamlesh Sibal.

                        Thank you for your kind words. Olymp Trade is a certified broker by a regulator – Finacom. We have earn relies on our traders.

                        Regarding your question, our official website is simple and contains only the necessary information for new traders. However, we have another channel for other trading-related materials, including analytics and asset description. You can find them on our Olymp Trade platform. With just a simple step of registration, you can find plenty of interesting information.

                        Another place to solve any of your questions is on our educational database. Please access to https://plus.olymptrade.com/en/help. Here is more than an FAQ section, where you can find answers divided by topics.

                        Hope this clarified your question.
                        Best regards, Olymp Trade team.
                        Olymp Trade Customer Care's response, Jan 31, 2023
                        Verified Support
                        Hi, dear Kamlesh Sibal.

                        Thank you for writing back to us. We are glad that you are so eager to learn and discover the Olymp Trade platform. Take your time. There are plenty things to go.

                        Please let us know if you have any further questions.
                        Best regards, Olymp Trade team.
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                          Faraz Virk
                          Jan 21, 2023
                          Resolved
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                          Resolved

                          Until recent days I had no issues with this company. however, back in 2022 I stopped trading for a while because of serious financial difficulties and troubles at primary work. I needed to put trading on the back burner and sort things out completely.
                          eventually, all my troubles at work vanished, I successfully handled them, but couple of days ago noticed that my deposit diminished a bit. I mean the sum on the account.
                          is there a chance that a broker intentionally robbed me, or I am mistaken? I am waiting for the reply!
                          Jan 28, 2023
                          Complaint marked as Resolved 
                          I wish I'd be more attentive the next time I will make a decision to stop trading. Inactivity fee! That is something I passed for broker's intentional effort to rob me out. Now I was clarified on this matter and have no claims. I am so sorry that I had to bother broker's representatives and distract them from their duties simply because of my silly thoughtlessness. Poor attention is not a friend of trader, guys, get it straight!
                          Olymp Trade customer support has been notified about the posted complaint.
                          Hello, Faraz Virk.

                          Thanks for sharing your experience with us. Paragraph 3.5 of the Regulation of non-trading operations states: “If the Company Customer has not carried out any operations in the Trading Terminal, which leads to a change in the Balance of the Customer’s Account for 6 months, the Company reserves the right to charge a subscription fee (commission) for providing access to the Trading Terminal.”

                          You can read the whole regulation from this link: https://olymptrade.com/pages/terms/non-trading-transactions/ . Hope this clarifies your question and resolves your situation.

                          Please let us know if you have any further questions.
                          Best regards, Olymp Trade team.
                          Olymp Trade Customer Care's response, Jan 31, 2023
                          Verified Support
                          Hello, Faraz Virk.

                          Thank you for writing back to us and marking it as “Resolved”. We are glad that we have clarified everything for you. You can search on our website for any fee that we are currency carrying. It is pleasing that you wrote for us to ask. We would be happy to answer any questions that you may have in mine.

                          Do not hesitate to contact us, if you have further questions.
                          Best regards, Olymp Trade team.
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                            Nitin41
                            Jan 21, 2023
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                            Dear olymp scammer

                            Again it happened what i was fear about. Last time i got my money back after 21 days and it happened again 48 hours has been passed and i have no information about my transaction. your customer support is not giving any information clear.i promise you that i will not use your platform again just refund my money this time..
                            Let me tell you about my deposit concern again

                            I have deposited 2246 rs. In my olymp trade account. I after deposit i clicked on i have paid option and it stucked your customer support told me to waif for 48 hours. I know that nothing will happen.but i wait. and now after 48 hours i have nothing details about my payment. Kindly resolve my issue.

                            Trader id:[protected]
                            Olymp Trade customer support has been notified about the posted complaint.
                            Greetings, Nitin41.

                            It's a pity that you have made this conclusion about the pending. We are writing to you to let you know that we have acknowledged this case.

                            According to the rules of the international payment system operating within 30 days after the incident, the money can be either returned to your payment source or transferred to your trading account on Olymp Trade.

                            We wish to speed up this process for you, however, there are international rules for conducting transactions. So we have no choice but to ask you to wait for 30 days. After this period, you can contact us later. It's a pity that it led to your negative emotions.

                            Best regards, Olymp Trade team.
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                              Raj ranawat007
                              Jan 21, 2023
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                              Mene 900&700 do deposit kare dono successful hue par credit nahi hue care me baat kri to wo bole ke 48 hour wait kro ho jayege technical issue h fir wo bhi kra par ab tk credit nahi hue or na hi refund even mene screen shot se sare details inko share kare par ab tk koi response nahi aa rha h
                              User id[protected]
                              Olymp Trade customer support has been notified about the posted complaint.
                              Hi, dear Raj Ranawat007.

                              Thank you for writing to us. We understand that you have a deposit pending. We would like to solve it for you. To do so, please include your ID account in the comment section. We will check the pending and support you.

                              Waiting for your reply.
                              Best regards, Olymp Trade team.
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                                M
                                Muquaddar
                                Jan 20, 2023
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                                Address: online
                                Website: olymp trade.com

                                I am using approx 1 year first time i am facing this issue...
                                deposit amount not comes in my olymp trade account but it has sent to olymp trade by upi qr.
                                in transaction it shows failed...

                                please help
                                id 83295458
                                Olymp Trade customer support has been notified about the posted complaint.
                                Hello, Muquaddar.

                                Thank you for letting us know about this. We have passed your ID account to our financial specialist. They are working on their end. They will contact you shortly for an update on the case.

                                Best regards, Olymp Trade team.
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                                  Nitin41
                                  Jan 20, 2023
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                                  Hello olymp scammer

                                  It's the 3rd time i am facing this issue my money is stucked again i have deposited 2246 inr in my account using upi money is successfully transferred from my side now it's showing failed.i want my refund as soon as possible

                                  My trader id is 33241830
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hello, Nitin41.

                                  Thank you for bringing this to our attention. It is a pity that you made a conclusion about us. Olymp Trade is a certified broker, who commits to payments for users.

                                  Regarding your case, we have passed your ID account to our financial specialists. They are working on the case and check the latest update. They will contact you shortly for more information on the pending.

                                  Best regards, Olymp Trade team.
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                                    Naresh Ranganathan
                                    Jan 20, 2023
                                    Resolved
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                                    Resolved

                                    In general, I have a very positive impression about this platform. I like when brokers offer me something new worth exploring. That’s the very example of it. Previously I never traded fixed amounts. Now I’m learning to work with this. I can’t say that it flows absolutely effortlessly for me. I certainly have some difficulties and face obstacles. One of them is expiration. I need to learn to choose the most optimal expiration period for different timeframes.
                                    I have a problem with price levels. You know horizontal lines are normally used for this purpose. On this platform I’m struggling to place them at the required places. Do you have a manual for them?
                                    Jan 29, 2023
                                    Complaint marked as Resolved 
                                    Sorry to bother you. I understood how to use them correctly.
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Hello, Naresh Ranganathan.

                                    Thanks for leaving us such a wonderful review. We value that you choose us as your trading platform. Olymp Trade strives to bring good conditions and create a modern trading environment for users. We are glad that you had good impressions of the Olymp Trade platform.

                                    You need to find a suitable trading strategy. It will lead to a comprehensive timeframe. We hope that you can start from there.

                                    Regarding your question on horizontal lines, we are pleased to inform you that you can draw lines on our platform under the indicators list. Please go to the third icon called “Technical Analysis” on the bottom left of the chart. Then Open the instrument list – Drawing. You can find horizontal lines there.

                                    Hope this clarified your question.
                                    Best regards, Olymp Trade team.
                                    Olymp Trade Customer Care's response, Feb 22, 2023
                                    Verified Support
                                    Hi, Naresh Ranganathan.

                                    Thank you for writing back to us. We are happy that you understand how to use them. It is great to be helpful. If any question occurs, do not hesitate to call us.

                                    Best regards, Olymp Trade team.
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                                      Nitin41
                                      Jan 19, 2023
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                                      Hi,
                                      I am very frustrating with olymp trade it's 3rd time I am facing deposit issue with this platform. Last time I got my Monday back after 21 days and these guys just told us to wait for 48 hrs. After then they have to wait more for 3-5 days. Today again I have deposited 2246 rs. In my account transaction is successful from my side and again it got stucked I filing this complaint just after 1 hr. Because I know I have to wait again for 20-24 days for my Money if it's stucked once. Worst experience my trader ID is 33241830 and I have attached payment proof and deposit request no. With this mail. Please resolve this issue as soon as possible your Customer care executive will just said to wait they don't have another answer instead of waiting
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Greetings, Nitin41.

                                      Thank you for writing to us. We are writing to you to let you know that we have acknowledged your case. We have contacted you. You can keep the conversation in one channel for better communication and following-up.

                                      Best regards, Olymp Trade team.
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                                        HimanshuSaini3805
                                        from Alwar, Rajasthan
                                        Jan 19, 2023
                                        Resolved
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                                        Resolved

                                        Money deducted from my bank account but not received in trading account of olymp trade
                                        It is showing failed transaction
                                        On 18/01/2023
                                        At:6:46 pm
                                        One enterprises
                                        Utrno:[protected]
                                        Request no: [protected]
                                        Amount:4900
                                        User ID of trading account:96343121
                                        Feb 22, 2023
                                        Complaint marked as Resolved 
                                        Thanks for resolving.my problem 4900rs are refunded in my live trading account
                                        Olymp Trade customer support has been notified about the posted complaint.
                                        Hello, HimanshuSaini3805.

                                        Thank you for writing to us. We have passed your ID account to our financial department. They will track this pending and contact you shortly with an update.

                                        Best regards, Olymp Trade team.
                                        HimanshuSaini3805's [Complaint's author] reply, Feb 3, 2023
                                        Still it is not credited in my live trading account
                                        Please refund my money back to my bank account of 4900rs
                                        Have you got your refund because i am suffering from same problem
                                        HimanshuSaini3805's [Complaint's author] reply, Jan 20, 2023
                                        Yet not
                                        But they will definitely refund
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