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Olymp Trade Complaints & Reviews

olymptrade.com

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Updated: Feb 14, 2026

Complaints 1562

Resolved

1149

Unresolved

413

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Olymp Trade reviews & complaints page 31

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Recently I deposited the amount of 30$ dollars for my olymp trade account through IMPS and the money was deducted from my account as the transaction was successful. But i still did not receive the amount in my olymp trade account. The transaction was made 5 days ago and is till pending.
The transaction details were sent already to to Olymp Trade. Either refund the money or add it to my account.
Ref. request no. [protected]

Dec 10, 2022

Complaint marked as Resolved

The money was added to my Olymp Trade account after sending the proof of transaction. Thank you for your support.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 6, 2022

Verified Support

Hello, Yash Kashte.

Thank you for bringing this to our attention. We would like to solve your deposit pending now. To do so, please provide us with your ID account. With it, we can check the pending for you and contact you with support.

Waiting for your reply.
Best regards, Olymp Trade team.

Yash Kashte's [Complaint's author] reply, Dec 7, 2022

ID : 46689663

Olymp Trade Customer Care's response, Dec 8, 2022

Verified Support

Hello, Yash Kashte.

Thank you for your information. We have passed it on to our specialists. They will be checking on it and get back to you shortly.

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Dec 12, 2022

Verified Support

Hello, Yash Kashte

Thank you for wringting back to us and marking it as “Resolved”. We are glad that you have received the deposit in time.

Wish you a lot of success!
Best regards, Olymp Trade team.

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I put on an indicator and I realized that it was not what I intended to put on. I found the right indicator and put it on and it is alright. But I have started to find the first indicator I put on obstructing and just consuming space. I have been looking for how to toggle this indicator off but I have not found it yet. I do not even know how to use this indicator; I don't even know what it is called. Well, I do not know why the off button is this difficult to find.

Dec 8, 2022

Complaint marked as Resolved

Jesus, I think I went blind all of a sudden. Turns out, it was there on the upper right corner of the indicator itself and I just was not noticing that. Anyways, I am now able to open up and close down every indicator I want and I actually use the majority of them. There's a good library of indicators full of tons of helpful ones here.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 6, 2022

Verified Support

Hello, Baggod.

Thank you for writing to us. We are glad that you made a question. When you activate an indicator, its index would be shown in the upper left corner of your chart. To deactivate it or turn it off, you just need to click on the “trash bin” icon. The indicator will disappear from your chart.

If you have any further questions, do not hesitate to contact us.
Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Dec 9, 2022

Verified Support

Hi, dear Baggod.

Thank you for writing back to us. We are glad that you find plenty of options for your trading strategy. Our platform is simple and transparent. There are many functions and features waiting for you to discover.

Wish you fruitful trading!
Best regards, Olymp Trade team.

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I deposited 3300inr via upi_p2p
into olymptrade inr account on 01/12/2022.
My OLYMP TRADE account ID:95432685
Utr:[protected]
olymptrade request no:[protected]
the amount is still not credited/refunded.
Please help me resolve this deposit issue.

I have entered the utr number in the payment page and have clicked confirm.

Dec 8, 2022

Complaint marked as Resolved

Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 6, 2022

Verified Support

Hello, Satheesancv.

Thank you for letting us know about this. We write to you to let you know that we already sent your ID account to our financial specialists. They are checking the pending and will contact you shortly for the latest update and comprehensive support.

Best regards, Olymp Trade team.

Olymp Trade Customer Care

Dec 6, 2022

Verified Support

Hello, Satheesancv.

We write to you to let you know that we already acknowledge your case. We sent your ID account to our financial specialists. We will be working on our side and let you know the result soon. Thanks for writing to us.

Best regards, Olymp Trade team.

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Website: www.olymptrade.com

I deposited 3300inr via upi_p2p
into olymptrade inr account on 01/12/2022.
Utr:[protected]
olymptrade request no:[protected]
the amount is still not credited/refunded.
Please help me resolve this deposit issue.

I have entered the utr number in the payment page and have clicked confirm.

Dec 8, 2022

Complaint marked as Resolved

Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 7, 2022

Verified Support

Hello, Satheesancv.

We write to you to let you know that we already acknowledge your case. We sent your ID account to our financial specialists. We will be working on our side and let you know the result soon. Thanks for writing to us.

Best regards, Olymp Trade team.

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Hello myself poura Sudhakar Rao Rs 2100 is deducted from account through IMPS to cake Island trade olymp trade on 23rd November 2022...it iz not credited into my olymp trade or it is refunded back to my account...plzz refund my money Rs 2100 ASAP plzzz...

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 2, 2022

Verified Support

Hello, Poura Sudhakar Rao.

Thank you for letting us know about this. We would like to solve the pending now. To do so, please provide us with your ID account in the comment section. With it, we will check on the pending and update you.

Waiting for your response.
Best regards, Olymp Trade team.

poura sudhakar rao's [Complaint's author] reply, Jan 28, 2023

my account Id 36995251

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Address: Chonburi

I have recently setup my two factor authentication and got everything sorted out then I deleted the Google authentication app and can’t get in Olymptrade and I have lost the backupcode and I can’t login to my account on Olymptrade so please help me with this issue.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 30, 2022

Verified Support

Hello, dear James Henry.

Thank you for writing to us and letting us know about this. We can solve the case for you. To do so, please provide us with your ID account in the comment section. We can check the status for you and contact you for the result once we have your information.

Waiting for your ID account.
Best regards, Olymp Trade team.

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Recently I submitted some bonuses to my trading account so that my initial deposit would look bigger. As the bigger deposit, the bigger potential profits.
After trading for some time I made some profits and decided to withdraw a little money. but to my big surprise I couldn’t do it. All my requests to customer support were useless, because they were probably too busy to answer me properly.
So what is going on? Your website says that you can withdraw bonuses without restrictions.

Dec 2, 2022

Complaint marked as Resolved

It was the profits made from the bonuses that are allowed to withdraw without restrictions. My bad! I misread that thing. Thanks to the olymp trade customer support, they explained me everything very polite, despite I was so stupid.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 29, 2022

Verified Support

Hello, Hetan_Pant.

Thank you for writing to us. We are glad that you made a question on bonus withdrawals. You can take advantage of our bonus system. If your main deposit on a live account falls to 0 due to losses in the trade you can continue trading with your bonuses. The profit that you gain from bonuses becomes withdrawable money. And you do not have to pay the bonus back when you lose it.

In general, you cannot withdraw the bonuses, but you can withdraw the profit you make from the bonus.

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Dec 6, 2022

Verified Support

Hello, Hetan_Pant.

Thank you for writing back to us. We are glad that you get the bonus system now. If you have any further questions, you can always send them to us. We are happy to help!

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Dec 6, 2022

Verified Support

Hello, Hetan_Pant.

Thank you for writing back to us. We are glad that you get the bonus system now. If you have any further questions, you can always send them to us. We are happy to help!

Best regards, Olymp Trade team.

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Address: online platform

My withdrawal amount has been processed by Olymp trade platform...but i don't received it in my bank account..1 days has passed... please help, , and give my money back 🥺
[protected]@gmail.com

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 25, 2022

Verified Support

Hello, Muquaddar

Thank you for bringing this to our attention. We can solve your pending now. However, we need your ID account to do so. Please provide us with your ID account. So that we can check the pending for you and contact you with comprehensive support.

Waiting for your response.
Best regards, Olymp Trade team.

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Two of my transactions were listed as pending even though they've been deducted from my bank.
And now suddenly one of it is showing as failed with no refund to the original payment mode

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 25, 2022

Verified Support

Hello, [protected]@gmail.com

Thank you for bringing this to our attention. Unfortunately, we have a technical issue with UPI but we can solve your pending now. However, we need your ID account to do so. Please provide us with your ID account. So that we can check the pending for you and contact you with comprehensive support.

Waiting for your response.
Best regards, Olymp Trade team.

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I did my two factor authentication with google authenticator. And accidentally i uninstalled olymp trade and google authenticator. Now i cannot login back to my olymp trade platform, because it asks for a security code from google authenticator app. i am stuck !!! Please it is a humble request that someone please help me.

Nov 25, 2022

Complaint marked as Resolved

i e-mailed to the support of olymp trade and they did resolved my issue by disabling the 2 FA authenticator, but now my account is banned even after my verification.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 25, 2022

Verified Support

Hello, Roneythakur.

Thank you for writing to us. We are glad that we have disabled the 2 FA Authenticators as you requested. Regarding your account being banned, please refer to the email we have sent you. It includes the reason and comprehensive support. Also, you can contact again with our support team for this matter.

Best regards, Olymp Trade team.

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I have deposited 730 INR THROUGH IMPS METHOD TO OLYMP TRADE LIVE TRADING ACCOUNT BUT IT’s been 7 hours and still my deposit is not credited into account.solve this issue fast olymp trade and this is my registered mail account - [protected]@gmail.com

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 25, 2022

Verified Support

Hello, Shivam3030.

Thank you for letting us know about this. We would like to solve your pending now. However, we need your ID account to do so. Please provide us with your ID account. So that we can check the pending for you and contact you with comprehensive support.

Waiting for your response.
Best regards, Olymp Trade team.

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Website: Olymptrade.com

I deposited the amount of 3k on 8nov 2022
And still haven't received yet. Ii contacted several times to the specialist but they are just saying we are trying to resolve the issue but not. And today is 22 nov 2022 still waiting for the 3k amount.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 23, 2022

Verified Support

Hello, Sunny Aunglekurti.

Thank you for letting us know about this. We would like to solve your case now. To do so, please provide us with your ID account. So that, we can check the latest update of the pending.

We are waiting for your response.
Best regards, Olymp Trade team.

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Address: Puttur { Manglore}

Website: Olymptrade

I tried depositing my money bank was showing temporarily out of service money dint get debited I tried several times around 2:30 am money dint get debited I slept later around 4 my money got debited due to several tries I have the screenshot of the transaction id I deposited 10 dollars money got deduct from my account i dint get my 10$ in my trade account I checked my transaction in Olymptrade it is not showing my money got struck please refund I did my payment in QRscan please refund the money

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 22, 2022

Verified Support

Hello, Moinuddin Shammash.

Thank you for bringing this to our attention. We are going to solve your request now. To do so, please provide us with your ID account. So that we can check the pending and contact you with comprehensive support.

Waiting for your response.
Best regards, Olymp Trade team.

Moinuddin Shammash's [Complaint's author] reply, Nov 28, 2022

74018910

Moinuddin Shammash's [Complaint's author] reply, Nov 28, 2022

I have the pictures of transaction too it’s been many days kindly check on it please refund my money

Olymp Trade Customer Care's response, Nov 28, 2022

Verified Support

Hello, Moinuddin Shammash.

Thank you for your reply. We have sent your ID account to the financial department. They will check on it and contact you shortly.

Best regards, Olymp Trade team.

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At last, I thought I faced the most suitable broker for my needs. Everything was okay from the time I opened a demo account and until I switched to a real one.
Some difficulties overtook me as soon as I started opening positions here. I decided to hold a EUR/USD long position overnight, but then accidentally noticed that money were charged... I thought about overnight fee right away, but why I didn't know about it when I opened this positions and made a decision to hold it overnight? You guys hide information? Figure it out.

Nov 25, 2022

Complaint marked as Resolved

Damn... I gotta be far more attentive in case I decided to start trading with this company. How could I dare not to pay attention to overnight fees? I was enraged actually, that's why I required to explain me what the hell was going on. Now I realized that I was really dumb. That's my fault... Thanks, guys, you opened my eyes and made me to be more attentive.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 22, 2022

Verified Support

Hello, Himesh85.

Thank you for writing to us about your concern about overnight fees. As far as we understand, you are having confusion about fees in Forex mode. We are here to explain it to you. In Forex mode, there are basically 2 fees:
- Commission: When opening a Forex trade, a certain amount is deducted from the trader's balance. This amount depends on several criteria: trade amount, multiplier, asset specification, etc. The current commission is shown along with the rest of the information about the trade. However, the final payment may sometimes differ slightly due to the market situation.
- Overnight fee: it is a commission for carrying a trader's leveraged position overnight and then deducted from the balance on a daily basis.
Please note that overnight fee depends on the factors of the trade amount, direction, multiplier, and overnight fee rate of the pair. The latter can be found in the "Trading Conditions" tab of the "Assets" menu.

If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.

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Address: Bangalore

I had deposited the amount in olymptrade 2 days before, but still the amount is not credited in the trade account, everytime when we mail, they will say wait it will credit and our team is working, they are doing totally fraudulent business, only god knows where the money is,
For new traders I won't recommend this app, new traders don't do trades in this platform its totally a fraud totally fraudu and they won't return the money

I need my money to be refunded soon
Regards
Riyas

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 22, 2022

Verified Support

Hello, Mohamed Riyas J.

Thank you for writing to us. We understand your disappointment and we would like to solve your pending now. To do so, please provide us with your ID account. So that our specialists can check the status of the pending and contact you with comprehensive support.

We are waiting for your response.
Best regards, Olymp Trade team.

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Address: Bangalore

I had made a deposit 2 days before on olymp trade, everytime when I reach the support team, they are telling please wait will be credited, only god knows what's happening,
credit the amount in the olymp trade account,
Or refund the amount,
If I had came to know about this platform before, I won't have deposited in this, my kind request for the traders are not use this platform, and don't take head ache of these issues

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 22, 2022

Verified Support

Hi, Mohamed Riyas J.

Thank you for letting us know about this. Your review is very concerning to us. We understand your disappointment and we would like to solve your pending now. To do so, please provide us with your ID account. So that our specialists can check the status of the pending and contact you with comprehensive support.

Kindly note that Olymp Trade is a certified broker by our regulator – Finacom. We commit to proper payment for our users.

We are waiting for your response.
Best regards, Olymp Trade team.

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Address: gangawadi, raviwar karanja, panchavati

ID 91941343
It has been more than 94 days since my account was blocked no reply about any solution and still processing
is your person really slow or ignoring or stealing people's money
I want to continue with this account
but now just give me all my money back
it's not bearable
it's out of my patience limit

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 22, 2022

Verified Support

Hello, Jitesh Bangal.

Thank you for writing to us. Olymp Trade is a certified broker by our regulator – Finacom. We commit to proper payment for our users. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity. Our specialists contacted you via email for a specific reason and further support. Kindly refer to the email we have sent.

Please note that our clients who trade in line with the platform's policies are not subjected to such cases. If you do not agree with the decision, you can file a complaint to [protected]@olymptrade.com. They will review your case and give a final decision from the company.

Best regards, Olymp Trade team.

Olymp Trade Customer Care

Nov 22, 2022

Verified Support

Hello, Jitesh Bangal.

Thank you for writing to us. Kindly keep our conversation in one place: https://www.consumercomplaints.in/olymp-trade-b115849#get-cl3352401. Olymp Trade is a certified broker by our regulator – Finacom. We commit to proper payment for our users. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity. Our specialists contacted you via email for a specific reason and further support. Kindly refer to the email we have sent.

Please note that our clients who trade in line with the platform's policies are not subjected to such cases.

Best regards, Olymp Trade team.

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Account ID[protected] i have deposited $10 on 23/aug/2022 but that dindn't got credited to my wallet... after that i again deposited $10 on 01/SEP/ 2022 but again same thing happened... now yesterday ON 16/NOV/2022 i deposited inr 700 but again the same thing happened ... each time the money got deducted from my bank but didn't got credited to my wallet... i'll attach the secreenshots of the payments below respectively ... i want my issue to be resolved ASAP ... either refund my money or add it immediately credit that to my wallet...

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 18, 2022

Verified Support

Hello, Aatif Javid.

Thank you for bringing this to our attention. Regarding your request, we would like to solve your case now. To do so, please provide us with your ID account. With it, we can make an investigation the pending.

It is also recommended not to make new withdrawals when the last one is not finished. We are waiting for your response.
Best regards, Olymp Trade team.

Aatif javid's [Complaint's author] reply, Nov 19, 2022

Account ID 73284867
Email id:- [email protected]

Olymp Trade Customer Care's response, Jan 11, 2023

Verified Support

Hello, Aatif Javid.

Thank you for writing back to us. We are writing to let you know that we have passed your ID account on to our financial specialists. They will call you shortly!

Best regards, Olymp Trade team.

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I have deposited an amount of $10 on 23/aug/2022 and again deposited another $10 on 01/sep/2022... to my live trading account id 73284867... with registered email id as [protected]@gmail.com but the money has not been credited into my account ... i've been contacting customer support from last 2 months i didn't got any response from them ... neither i got any refund of that money... yesterday i added inr 700 in the same account the money got deducted from bank but has not been added to my trading account... either add that money to my trading or initiate the refund of my money as soon as possible ... i'll attach the screenshots of all the three payments below respectively... i want my money back... fraudsters... i want my issue to be resolved as soon as possibleю

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 18, 2022

Verified Support

Greetings, Aatif Javid.

Thank you for letting us know about this. Regarding your request, we would like to solve your case now. We have passed your ID account to our financial specialists. They will check the status of the pending and work on their side. Then they will contact you shortly with the latest update.

In the meanwhile, it is also recommended not to make new withdrawals.
Best regards, Olymp Trade team.

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Olymp trade, you have blocked my account with had more than 2 million INR in it !!!
I was your expert trader for very long.
Please return all of money & unblock my account.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 17, 2022

Verified Support

Hello, Praveenfun2.

Thank you for writing to us. We take your words very seriously. Regarding your claim, please provide us with your ID account. So that we can check on your account.

In the meanwhile, if your account is blocked, we recommend you check your email. Normally, we would write a letter in case an account is blocked. The reason and further support can be stated there as well.

We are waiting for your ID account.
Best regards, Olymp Trade team.

praveenfun2's [Complaint's author] reply, Nov 17, 2022

My email is [email protected]

Olymp Trade Customer Care's response, Nov 18, 2022

Verified Support

Hello, Praveenfun2.

Thank you for writing back to us and providing your email address. We have passed your information on to our specialists. They will check the status of your account. They also will provide further assistance shortly.

Best regards, Olymp Trade team.

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