Olymp Trade Complaints & Reviews

Hello, [protected]@123.

Thank you for letting us know about this pending. Currently, we are having difficulty with UPI. And we can help you to sort it out. We have passed your ID account and details to our financial specialist. They are checking from their end and will contact you shortly with the update.

Best regards, Olymp Trade team.

Greeting, Kunal_2000.

Thank you for bringing this to our attention. Right now, we are having difficulty with UPI. And we can solve the case. We have passed your ID account and details to our financial specialist. They are checking from their end and will contact you shortly with the update.

Best regards, Olymp Trade team.

Hi, [protected]@123.

We have acknowledged your case. And we can help you to sort it out. We have passed your ID account and details to our financial specialist. They are checking from their end and will contact you shortly with the update.

Best regards, Olymp Trade team.

Hello, Sahil Dayal.

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our traders. Olymp Trade strive to provide the best trading conditions for clients.

Olymp Trade pay attention to every detail including tabs, button, charts, … We even offer different themes. You can choose the bright theme if you do not like light theme. To do so, please go to Profile – Setting – Apprearance – Color Theme. There are 4 color themes to choose from.

Best regards, Olymp Trade team.

Hello, Rishu Ahuja.

We believe you are mentioning the payout percentage. We are glad that you have that question for us. It depends on whether you are talking about Fixed Time Trade or Forex.

In FTT, You can find the rate of return that you can get for profitable trade in the trade conditions menu. It means that if you have invested $10 with an 80% profitability, your profit for a correct forecast will be $8. Each asset will have different payout ratios. To find it, please open the asset menu to find out which one has the highest profitability. The menu has all the instruments you can trade on.

In Forex, the trade result consists of the difference between the opening price and the closing price of the asset. In long trading, the trader earns a profit from the price’s growth. Short trading is the opposite, with the profit earned from lowering the price.

Hope we answered your question.
Best regards, Olymp Trade team.

Hi, dear Abhijit_rax.

Currently, we have a technical difficulty with UPI. We can solve the pending for you. Please leave us with your ID account. So that we can check the case for you.

Best regards, Olymp Trade team.

Hello, Waqa.

Thank you for writing to us. Please leave us your ID account in the comment section. So we can know where to start tracking your pend.

Best regards, Olymp Trade team.

Hi, dear Pratik Choudhuri.

Currently, we have a technical issue with UPI. And we would like to ask for your ID account in the comment section. With it, we will track the pending and let you know the latest update for the case.

Best regards, Olymp Trade team.

aapne support se baat kri mere sath bhi yehi ua

Hello, Rajendra Kar.

Thank you for contacting us. It is important that we can clear up the information for you in case any uncertainty appears. In the complaint, you are probably referring to the inactivity fee.

The company has a right to assess a dormancy fee for a long period of inactivity of a user account. It is applied to traders who have not made trades on a live account or carried out non-trading operations (withdrawal or deposit activity) for 180 days. Please, note that the $10 fee is charged once a month if your account remains inactive.

Best regards, Olymp Trade team.

Greetings, Zafar98.

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please provide us with your ID account in the comment section. With it, we can track back the transaction and solve the pending for you.

Waiting for your response.
Best regards, Olymp Trade team.

Greetings, Ram B.

We are incredibly grateful for your honest feedback. Olymp Trade strives to provide a better way to trade Forex. That is why we equip with plenty o[censored]seful tools and features. We are more than happy that you like trading Forex at Olymp Trade.

Regarding your question, leverage is referred as multipliers. A multiplier multiplies your investment amount by a certain amount. The multiplier value shows how many times the total trade volume will increase.

Let’s say you invest $100 using an x200 multiplier. Accordingly, the total trade volume will be $20 000 ($100 x 200 = $20 000).

As a result, the financial outcome of such a position will vary within a larger range than if you traded $100 using a multiplier of x100, x50, or lower.

It is important to know that the use of the multiplier increases not only the amount of the potential profit but also the risk level of the trade.

A high value of the multiplier is suitable for active trading when an investor makes many trades during one day. However, if you opt for long-term investments, using the minimum value of the multiplier will be the right choice.

The multiplier values may vary for different asset types. The largest value o[censored]p to x500 can be used when trading currency pairs. You can find the information about the minimum and maximum multiplier values in the "Help" section of the "Assets" menu: select the asset you are interested in and open the "Trading Conditions" tab.

Best regards, Olymp Trade team.

Hello, Sanu Brdhn.

Thank you for contacting us. According to our understanding that your account is going through an investigation. We know that our clients are used to fast and smooth KYC processes on the Olymp Trade platform. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity.

Here’s what KYC/AML Policy says: 1.4. The Company reserves the right to investigate the nature of the suspicious non-trading transactions set out in section 2 of this Policy and to suspend those transactions until the reasons for their occurrence are ascertained and the investigation has ended at any time.

Please, read more information here: https://olymptrade.com/pages/terms/non-trading-transactions/ Our clients who trade in line with the platform’s policies are not subjected to such check-ups.

Do not hesitate to contact us if any questions or concerns appear.
Best regards, Olymp Trade team.

Hello, Sanu Brdhn.

Thank you for contacting us. According to our understanding that your account is going through an investigation. We know that our clients are used to fast and smooth KYC processes on the Olymp Trade platform. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity.

Here’s what KYC/AML Policy says: 1.4. The Company reserves the right to investigate the nature of the suspicious non-trading transactions set out in section 2 of this Policy and to suspend those transactions until the reasons for their occurrence are ascertained and the investigation has ended at any time.

Please, read more information here: https://olymptrade.com/pages/terms/non-trading-transactions/ Our clients who trade in line with the platform’s policies are not subjected to such check-ups.

Do not hesitate to contact us if any questions or concerns appear.
Best regards, Olymp Trade team.

Hello, Ritammmmmmm.

Thank you for letting us know about this case. We would like to solve it for you now. To do so, please provide your ID account in the comment section. With it, we can track the pending then contact you for the latest update.

Best regards, Olymp Trade team.

Hi, Deshantkaith.

Thank you for bringing this to our attention. Currently, we have technical difficulties with UPI. We can solve the pending for you now. We have passed your ID account along with the details to our financial specialists. They will track the pending and contact you shortly with the latest update.

Best regards, Olymp Trade team.

Hello, dear Mkalyanp!

We are sorry that your transaction was not successful. Olymp Trade is a trusted broker certified by the regulator - Finacom. We do not deviate from the rules in any way that results in a loss of certification.

Regarding price charts, quotes on different trading platforms may differ in some respects. This is because the offer providers and pricing methods are different. Nevertheless, the trend of price movements on the charts of different trading platforms should not be very different.

You can view your course history on the platform. To do this, go to the "Help" section of the platform and select the "Assets" menu. Once you have selected the asset you wish to review, you can find information about its rates in the "Price History" submenu. You can select the date and time of the offer you want to check there.

We also have an independent department to handle such complaints. If they disagree with the outcome of the transaction, they will review it. Please email [protected]@olymptrade.com.

Best regards, Olymp Trade team.

Hello, Jamshed Morar.

Thank you for writing to us. It is pleasing that you give it a try at Olymp Trade. We are also glad that you wrote to us to ask about our experience point system. Here are some points you need to know about the XP:

1. Deposit: The simplest way is to top up your account with the required amount:

Starter — from the minimum amount to $499/€499 inclusively
Advanced — from $500/€500 to $1, 999/€1, 999 inclusively
Expert — from $2, 000/€2, 000

2. XP:
You can also upgrade your status by earning experience points (XP). XP is given for making trades in a live account and completing tasks of your Trader’s Way. Once you gain enough XP, you can upgrade to the new status.

To find how many XP you have gained, please go to your profile, and click on your status. That would lead you to XP.

We hope we clarify your question. Please let us know if you have any further questions.
Best regards, Olymp Trade team.

Hi, Riyarupesh.

Thank you for letting us know about it. To solve this pending, kindly leave us your ID account in the comment section. So that we can track the transaction for you.

Best regards, Olymp Trade team.

I have also deposited $10 and i have not got it it's been 5 days