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Updated: Oct 26, 2025
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H
Hari prabala
from Vellore, Tamil Nadu
Dec 13, 2022
Mar 24, 2023
This thread was updated on Mar 24, 2023
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I did 700 inr through (upi qr) two times
so money was debited from account two times but werenot credited to trade account
so totally i lost 1400 rs . Please as soon as sort out this problem.
+4 photos
Olymp Trade customer support has been notified about the posted complaint.
View replies
Hello, Hari Prabala.

Thank you for bringing this pending to our attention. We are having a technical difficulty with UPI. We can solve the pending for you. To do so, please leave us your ID account. With it, we can check the pending and contact you with the update.

Waiting for your response.
Best regards, Olymp Trade team.
Reply
Hari prabala's [Complaint's author] reply, Dec 16, 2022
This is my account USER ID no:55494830
Please solve this problem.
Hari prabala's [Complaint's author] reply, Dec 16, 2022
This is my account USER ID no:55494830
MAIL ID: [email protected]
Please solve this problem.
Olymp Trade — The money debited from my bank account but were not credited to trade account.

This is my account USER ID no:55494830
MAIL ID: [protected]@gmail.com
Please solve this problem.
Reply
Olymp Trade Customer Care's response, Dec 19, 2022
Verified Support
Greetings, Hari Prabala.

Thank you for your reply. We are writing to let you know that we have passed your account information for our specialists. They are working from their side and will contact you shortly regarding the pending.

Best regards, Olymp Trade team.
Olymp Trade Customer Care's response, Dec 19, 2022
Verified Support
Greetings, Hari Prabala.

Thank you for your reply. We are writing to let you know that we have passed your account information for our specialists. They are working from their side and will contact you shortly regarding the pending.

Best regards, Olymp Trade team.
Hari prabala's [Complaint's author] reply, Dec 22, 2022
Dear sir,
How long will it take to credit my amount to my account?
past 10 days gone i am waiting for the money. Please solve this problem as soon as possible.
Thanking you.
Olymp Trade Customer Care's response, Dec 27, 2022
Verified Support
Hello, Hari Prabala.

It’s a pity to hear of your less than satisfactory experience. We hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We understand that traders are used to smooth and fast deposits on the platform, but such cases are rare happened.

Regarding your case, there was a technical failure when making your deposit, so it was not processed. According to the international payment system rules 30 days after the incident, the money can be returned to your payment source or transferred to your trading account on the platform.

We would like to speed up this process for you, however, there are international rules for conducting transactions. So we asked you to wait and contact us later. It’s a pity that it caused you negative emotions.

Best regards, Olymp Trade team.
Hello sir/madam,
Last year dec 27 2022 i got your message.in that message you told me. i have to wait for 30 days for money transfer according international payment system but still i didnot receive anything yet .how long i have to wait . almost 2 month gone.i don't have hope get my money back to my account.
Reply
Hello sir/madam,
Last year dec 27 2022 i got your message.in that message you told me. i have to wait for 30 days for money transfer according international payment system but still i didnot receive anything yet .how long i have to wait . almost 2 month gone.i don't have hope get my money back to my account.
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    V
    Vishva S
    Dec 13, 2022
    Dec 13, 2022
    This thread was updated on Dec 13, 2022
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    Recently I deposited the amount of 700 INR for my olymp trade account through UPI QR and the money was deducted from my account as the transaction was successful. But i still did not receive the amount in my olymp trade account. The transaction was made but in my trade account its showing that transaction status is failed. The transaction details are attached below, Either refund the money or add it to my account. Request no : [protected]
    +2 photos
    Olymp Trade customer support has been notified about the posted complaint.
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    Hello, Vishva S.

    Thank you for letting us know about this pending. Currently, we have a technical difficulty with UPI. However, we can solve it for you. To do so, please provide us with your ID account in the comment section. We can check the pending with your ID account and contact you right afterward.

    Waiting for your reply.
    Best regards, Olymp Trade team.
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      J
      Jojon
      Dec 12, 2022
      Dec 13, 2022
      This thread was updated on Dec 13, 2022
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      12 days passed. I did not received my withdrawal yet 313 $. Kindly help me.
      Olymp Trade customer support has been notified about the posted complaint.
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      Hi, dear Jojon.

      Thank you for writing to us. Please provide us with your ID account in the comment section. So we can check the withdrawal process for you.

      Best regards, Olymp Trade team.
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        M
        Mohammed Taif Shaikh
        from Bengaluru, Karnataka
        Dec 12, 2022
        Dec 12, 2022
        This thread was updated on Dec 12, 2022
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        Please I request you to initiate my deposit as soon as possible, because I am waiting for more than 8 days for now and still i haven't received my deposit.
        +1 photos
        Olymp Trade customer support has been notified about the posted complaint.
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        Hi, Mohammed Taif Shaikh.

        Thank you for bringing this to our attention. Kindly provide us with your ID account in the comment section so that we can check your status.

        Best regards, Olymp Trade team.
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          D
          dwivediajay975
          Dec 11, 2022
          Dec 12, 2022
          This thread was updated on Dec 12, 2022
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          I had made a payment of Re 800 yesterday 10 th December 2022 and now it's 11 th December 2022, nearly 24 hours and I have not got my credit in my olymp trade account
          Olymp trader name - Ajay Dwivedi
          User Id[protected]
          Transaction no - [protected]
          EmailId - [protected]@gmail.com
          I request you to resolve my issue as soon as possible.
          +4 photos
          Olymp Trade customer support has been notified about the posted complaint.
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          Hello, dear Dwivediajay975.

          Thank you for letting us know about this. We would like to solve the case for you now. To do so, please provide us with your ID account. So that our financial specialists can check the pending and contact you with an update.

          Waiting for your reply.
          Best regards, Olymp Trade team.
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            D
            dwivediajay975
            Dec 11, 2022
            Dec 12, 2022
            This thread was updated on Dec 12, 2022
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            I have made a payment of Rs 800 on 10 th December 2022, but it's now 11th December, 2022 and I have still not receive my credit in my Olymp Trade account. They should take care of peoples money and their faith in their platform. Pls provide my credit in my olymp account as soon as possible.
            Olymp Trader name -Ajay Dwivedi
            User ID[protected]
            Transaction no - [protected]
            Email ID - [protected]@gmail.com
            +1 photos
            Olymp Trade customer support has been notified about the posted complaint.
            View replies
            Greetings, Dwivediajay975.

            Thank you for bringing this to our attention. We would like to solve the case for you now. To do so, please provide us with your ID account in the comment section. With it, we can ask our financial specialists to check the pending and contact you with an update.

            Waiting for your reply.
            Best regards, Olymp Trade team.
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              S
              Shubhamyadav77
              Dec 10, 2022
              Dec 12, 2022
              This thread was updated on Dec 12, 2022
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              I made a depost of 700 by upi p2p but not depost in my account and now it is showing failed request no [protected]
              +1 photos
              Olymp Trade customer support has been notified about the posted complaint.
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              Hello, dear Shubhamyadav77.

              Thank you for letting us know about this. Unfortunately, we currently have a technical issue with UPI. However, we can solve it for you. To do so, please provide your ID account in the comment section. With it, we can check the update on your case.

              Best regards, Olymp Trade team.
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                O
                OmarK
                Dec 9, 2022
                Resolved
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                Resolved

                Well, I generally appreciate your trading platform. It’s really innovative in many regards. Before I never traded fixed amounts, either Forex or FTT. Yeah, at first it puzzled me a lot cause I had no experience choosing the right size of a fixed amount. When chosen wrong it kicks you out of the market at light speed. Over time I learned how to handle it. It took some time cuz assets greatly differ in terms of liquidity.
                However, I am still struggling with a nasty bug here. I can’t tame these damn horizontal lines. I need them as price levels. It’s not easy to place them here. They drift or I find them in the wrong place. Do you have a separate manual for them?
                Dec 14, 2022
                Complaint marked as Resolved 
                Oh, I assume I gotta change my general approach to trading. It's so inattentive... I believe if all traders will be attentive, the biggest part of stupid questions including the one I asked, will vanish. Thank you for clarification, I hope I will never bother you guys asking such silly questions.
                Olymp Trade customer support has been notified about the posted complaint.
                View replies
                Hello, OmarK.

                Thanks for leaving us such a wonderful review. We value that you choose us as your trading platform. Olymp Trade strives to bring more benefits and create a modern trading environment for users. We are glad that you find a way to trade on Fixed Time Trade and Forex.

                Regarding your question on horizontal lines, we are pleased to inform you that you can draw lines on our platform under the indicators list. Please go to the third icon called “Technical Analysis” on the bottom left of the chart. Then Open the instrument list – Drawing. You can find horizontal lines there.

                Hope that is helpful.
                Best regards, Olymp Trade team.
                Reply
                Olymp Trade Customer Care's response, Dec 15, 2022
                Verified Support
                Hi, dear OmarK.

                Thank you for writing back to us. We understand that at first, we can miss some details. But gradually, we can know how to run the platform smoothly. We are glad that we help you to find out what you need.

                Have fruitful trading!
                Best regards, Olymp Trade team.
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                  S
                  satheesancv
                  from Thrissur, Kerala
                  Dec 8, 2022
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                  My trader ID: 95432685
                  STOP LOSS WAS NOT EXECUTED OLYMP TRADE CHEATED ME! I need my 450 INR back. DECEMBER 7 2022 FOREX TRADING in OLYMP TRADE! LOST 280 INR on 1st trade⬇️ https://olymptrade.com/wapi/social?h=[protected]f27e259bdca8a[protected]ed[prote...⇄ LOST 110 INR on 2nd trade⬇️ https://olymptrade.com/wapi/social?h=285c038d3e38be6894c048ddc1bd90e1edea21eabde...⇄
                  +2 photos
                  Olymp Trade customer support has been notified about the posted complaint.
                  View replies
                  Hello, Satheesancv.

                  It's a pity that you have made this conclusion. We are committed to providing great customer service and we would like to make things right. We are writing to you to let you know that. We acknowledge your case. We have passed your ID account to our specialists. They are checking on their side and they will contact you shortly with a solution.

                  Kindly be patient while we are working on it.
                  Best regards, Olymp Trade team.
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                    S
                    satheesancv
                    from Thrissur, Kerala
                    Dec 8, 2022
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                    STOP LOSS WAS NOT EXECUTED
                    OLYMP TRADE CHEATED ME!

                    I need my 450 INR back.

                    DECEMBER 7 2022
                    FOREX TRADING in OLYMP TRADE!

                    LOST 280 INR on 1st trade⬇️

                    https://olymptrade.com/wapi/social?h=[protected]f27e259bdca8a[protected]ed[prote...⇄

                    LOST 170 INR on 2nd trade⬇️

                    https://olymptrade.com/wapi/social?h=285c038d3e38be6894c048ddc1bd90e1edea21eabde...⇄
                    +2 photos
                    Olymp Trade customer support has been notified about the posted complaint.
                    View replies
                    Hello, Satheesancv.

                    Thank you for letting us know about this. To help us sort out the case, please provide us with your ID account. With it, we can check the trades from our end and contact you with comprehensive support.

                    Waiting for your reply.
                    Best regards, Olymp Trade team.
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                      Y
                      Yash Kashte
                      Dec 3, 2022
                      Resolved
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                      Resolved

                      Recently I deposited the amount of 30$ dollars for my olymp trade account through IMPS and the money was deducted from my account as the transaction was successful. But i still did not receive the amount in my olymp trade account. The transaction was made 5 days ago and is till pending.
                      The transaction details were sent already to to Olymp Trade. Either refund the money or add it to my account.
                      Ref. request no. [protected]
                      +1 photos
                      Dec 10, 2022
                      Complaint marked as Resolved 
                      The money was added to my Olymp Trade account after sending the proof of transaction. Thank you for your support.
                      Olymp Trade customer support has been notified about the posted complaint.
                      View replies
                      Hello, Yash Kashte.

                      Thank you for bringing this to our attention. We would like to solve your deposit pending now. To do so, please provide us with your ID account. With it, we can check the pending for you and contact you with support.

                      Waiting for your reply.
                      Best regards, Olymp Trade team.
                      Reply
                      Yash Kashte's [Complaint's author] reply, Dec 7, 2022
                      ID : 46689663
                      Olymp Trade Customer Care's response, Dec 8, 2022
                      Verified Support
                      Hello, Yash Kashte.

                      Thank you for your information. We have passed it on to our specialists. They will be checking on it and get back to you shortly.

                      Best regards, Olymp Trade team.
                      Olymp Trade Customer Care's response, Dec 12, 2022
                      Verified Support
                      Hello, Yash Kashte

                      Thank you for wringting back to us and marking it as “Resolved”. We are glad that you have received the deposit in time.

                      Wish you a lot of success!
                      Best regards, Olymp Trade team.
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                        B
                        baggod
                        Dec 2, 2022
                        Resolved
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                        Resolved

                        I put on an indicator and I realized that it was not what I intended to put on. I found the right indicator and put it on and it is alright. But I have started to find the first indicator I put on obstructing and just consuming space. I have been looking for how to toggle this indicator off but I have not found it yet. I do not even know how to use this indicator; I don't even know what it is called. Well, I do not know why the off button is this difficult to find.
                        Dec 8, 2022
                        Complaint marked as Resolved 
                        Jesus, I think I went blind all of a sudden. Turns out, it was there on the upper right corner of the indicator itself and I just was not noticing that. Anyways, I am now able to open up and close down every indicator I want and I actually use the majority of them. There's a good library of indicators full of tons of helpful ones here.
                        Olymp Trade customer support has been notified about the posted complaint.
                        View replies
                        Hello, Baggod.

                        Thank you for writing to us. We are glad that you made a question. When you activate an indicator, its index would be shown in the upper left corner of your chart. To deactivate it or turn it off, you just need to click on the “trash bin” icon. The indicator will disappear from your chart.

                        If you have any further questions, do not hesitate to contact us.
                        Best regards, Olymp Trade team.
                        Reply
                        Olymp Trade Customer Care's response, Dec 9, 2022
                        Verified Support
                        Hi, dear Baggod.

                        Thank you for writing back to us. We are glad that you find plenty of options for your trading strategy. Our platform is simple and transparent. There are many functions and features waiting for you to discover.

                        Wish you fruitful trading!
                        Best regards, Olymp Trade team.
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                          S
                          satheesancv
                          from Thrissur, Kerala
                          Dec 1, 2022
                          Resolved
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                          Resolved

                          I deposited 3300inr via upi_p2p
                          into olymptrade inr account on 01/12/2022.
                          My OLYMP TRADE account ID:95432685
                          Utr:[protected]
                          olymptrade request no:[protected]
                          the amount is still not credited/refunded.
                          Please help me resolve this deposit issue.

                          I have entered the utr number in the payment page and have clicked confirm.
                          +2 photos
                          Dec 8, 2022
                          Complaint marked as Resolved 
                          Resolved
                          Olymp Trade customer support has been notified about the posted complaint.
                          View replies
                          Hello, Satheesancv.

                          Thank you for letting us know about this. We write to you to let you know that we already sent your ID account to our financial specialists. They are checking the pending and will contact you shortly for the latest update and comprehensive support.

                          Best regards, Olymp Trade team.
                          Reply
                          Hello, Satheesancv.

                          We write to you to let you know that we already acknowledge your case. We sent your ID account to our financial specialists. We will be working on our side and let you know the result soon. Thanks for writing to us.

                          Best regards, Olymp Trade team.
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                            S
                            satheesancv
                            from Thrissur, Kerala
                            Dec 1, 2022
                            Resolved
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                            Resolved

                            Website: www.olymptrade.com

                            I deposited 3300inr via upi_p2p
                            into olymptrade inr account on 01/12/2022.
                            Utr:[protected]
                            olymptrade request no:[protected]
                            the amount is still not credited/refunded.
                            Please help me resolve this deposit issue.

                            I have entered the utr number in the payment page and have clicked confirm.
                            +2 photos
                            Dec 8, 2022
                            Complaint marked as Resolved 
                            Resolved
                            Olymp Trade customer support has been notified about the posted complaint.
                            View replies
                            Hello, Satheesancv.

                            We write to you to let you know that we already acknowledge your case. We sent your ID account to our financial specialists. We will be working on our side and let you know the result soon. Thanks for writing to us.

                            Best regards, Olymp Trade team.
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                              poura sudhakar rao
                              from Powai, Maharashtra
                              Nov 30, 2022
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                              Hello myself poura Sudhakar Rao Rs 2100 is deducted from account through IMPS to cake Island trade olymp trade on 23rd November 2022...it iz not credited into my olymp trade or it is refunded back to my account...plzz refund my money Rs 2100 ASAP plzzz...
                              +2 photos
                              Olymp Trade customer support has been notified about the posted complaint.
                              View replies
                              Hello, Poura Sudhakar Rao.

                              Thank you for letting us know about this. We would like to solve the pending now. To do so, please provide us with your ID account in the comment section. With it, we will check on the pending and update you.

                              Waiting for your response.
                              Best regards, Olymp Trade team.
                              Reply
                              poura sudhakar rao's [Complaint's author] reply, Jan 28, 2023
                              my account Id 36995251
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                                J
                                James henry
                                Nov 29, 2022
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                                Address: Chonburi

                                I have recently setup my two factor authentication and got everything sorted out then I deleted the Google authentication app and can’t get in Olymptrade and I have lost the backupcode and I can’t login to my account on Olymptrade so please help me with this issue.
                                Olymp Trade customer support has been notified about the posted complaint.
                                View replies
                                Hello, dear James Henry.

                                Thank you for writing to us and letting us know about this. We can solve the case for you. To do so, please provide us with your ID account in the comment section. We can check the status for you and contact you for the result once we have your information.

                                Waiting for your ID account.
                                Best regards, Olymp Trade team.
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                                  H
                                  Hetan_Pant
                                  Nov 28, 2022
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                                  Resolved

                                  Recently I submitted some bonuses to my trading account so that my initial deposit would look bigger. As the bigger deposit, the bigger potential profits.
                                  After trading for some time I made some profits and decided to withdraw a little money. but to my big surprise I couldn’t do it. All my requests to customer support were useless, because they were probably too busy to answer me properly.
                                  So what is going on? Your website says that you can withdraw bonuses without restrictions.
                                  Dec 2, 2022
                                  Complaint marked as Resolved 
                                  It was the profits made from the bonuses that are allowed to withdraw without restrictions. My bad! I misread that thing. Thanks to the olymp trade customer support, they explained me everything very polite, despite I was so stupid.
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  View replies
                                  Hello, Hetan_Pant.

                                  Thank you for writing to us. We are glad that you made a question on bonus withdrawals. You can take advantage of our bonus system. If your main deposit on a live account falls to 0 due to losses in the trade you can continue trading with your bonuses. The profit that you gain from bonuses becomes withdrawable money. And you do not have to pay the bonus back when you lose it.

                                  In general, you cannot withdraw the bonuses, but you can withdraw the profit you make from the bonus.

                                  Best regards, Olymp Trade team.
                                  Reply
                                  Olymp Trade Customer Care's response, Dec 6, 2022
                                  Verified Support
                                  Hello, Hetan_Pant.

                                  Thank you for writing back to us. We are glad that you get the bonus system now. If you have any further questions, you can always send them to us. We are happy to help!

                                  Best regards, Olymp Trade team.
                                  Olymp Trade Customer Care's response, Dec 6, 2022
                                  Verified Support
                                  Hello, Hetan_Pant.

                                  Thank you for writing back to us. We are glad that you get the bonus system now. If you have any further questions, you can always send them to us. We are happy to help!

                                  Best regards, Olymp Trade team.
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                                    M
                                    Muquaddar
                                    Nov 25, 2022
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                                    Address: online platform

                                    My withdrawal amount has been processed by Olymp trade platform...but i don't received it in my bank account..1 days has passed... please help, , and give my money back 🥺
                                    [protected]@gmail.com
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    View replies
                                    Hello, Muquaddar

                                    Thank you for bringing this to our attention. We can solve your pending now. However, we need your ID account to do so. Please provide us with your ID account. So that we can check the pending for you and contact you with comprehensive support.

                                    Waiting for your response.
                                    Best regards, Olymp Trade team.
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                                      S
                                      [email protected]
                                      from Jodhpur, Rajasthan
                                      Nov 24, 2022
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                                      Two of my transactions were listed as pending even though they've been deducted from my bank.
                                      And now suddenly one of it is showing as failed with no refund to the original payment mode
                                      +3 photos
                                      Olymp Trade customer support has been notified about the posted complaint.
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                                      Hello, [protected]@gmail.com

                                      Thank you for bringing this to our attention. Unfortunately, we have a technical issue with UPI but we can solve your pending now. However, we need your ID account to do so. Please provide us with your ID account. So that we can check the pending for you and contact you with comprehensive support.

                                      Waiting for your response.
                                      Best regards, Olymp Trade team.
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                                        roneythakur
                                        Nov 24, 2022
                                        Resolved
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                                        Resolved

                                        I did my two factor authentication with google authenticator. And accidentally i uninstalled olymp trade and google authenticator. Now i cannot login back to my olymp trade platform, because it asks for a security code from google authenticator app. i am stuck !!! Please it is a humble request that someone please help me.
                                        Nov 25, 2022
                                        Complaint marked as Resolved 
                                        i e-mailed to the support of olymp trade and they did resolved my issue by disabling the 2 FA authenticator, but now my account is banned even after my verification.
                                        Olymp Trade customer support has been notified about the posted complaint.
                                        View replies
                                        Hello, Roneythakur.

                                        Thank you for writing to us. We are glad that we have disabled the 2 FA Authenticators as you requested. Regarding your account being banned, please refer to the email we have sent you. It includes the reason and comprehensive support. Also, you can contact again with our support team for this matter.

                                        Best regards, Olymp Trade team.
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