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Olymp Trade Complaints & Reviews

olymptrade.com

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Updated: Feb 14, 2026

Complaints 1562

Resolved

1149

Unresolved

413

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Olymp Trade reviews & complaints page 30

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I was withdrawing my money and they suddenly blocked my account out of nowhere.
I asked their customer support, they said to complete verification process.
I got my account verify and still they aren't unblocking my account.
Literally worst platform.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 26, 2022

Verified Support

Hello, Bhavna.parmar.

Thank you for writing to us. Regarding your case, kindly provide us with your ID account. So our specialist can check your verification status. We understand your frustration. However, verification is a critical and important step. We need to check your profile then we can provide you with comprehensive support.

Waiting for your reply.
Best regards, Olymp Trade team.

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My withdrawal request was pending and they blocked my account.
After reaching out to customer support they asked me to verify. So I completed whole verification process and got verified. Still my account is blocked. I just want my money ..

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Olymp Trade Customer Care

Dec 26, 2022

Verified Support

Hello, Bhavna.parmar.

Thank you for sharing. We are writing to you to let you know that we received your request. However, we still need your ID account to check the status of your verification process. Kindly provide us with your ID account. We can check your profile then we can equip you with comprehensive support.

Waiting for your reply.
Best regards, Olymp Trade team.

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My deposit transaction is showing failed but my amount is deducted from my account please refund my amount to my bank account please my UPI I'd [protected]@paytm
User ID : 28930555
This is the screen shots

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 26, 2022

Verified Support

Hello, Rajasek19969599.

Thank you for letting us know about this. Unfortunately, we have a technical difficulty with UPI. But we can fix it now. We have passed your ID account to our specialist. They are working on it and will contact you shortly with comprehensive support.

Best regards, Olymp Trade team.

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My deposit transaction is showing failed but my amount is deducted from my account please refund my amount to my bank account please my UPI I'd[protected]@paytm
User ID : 28930555
This is the screen shots

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 27, 2022

Verified Support

Hello, Rajasek19969599.

Thank you for letting us know about this. We currently have a technical difficulty with UPI. But we can fix it now. We have passed your ID account to our specialist. They are working on it and will contact you shortly with comprehensive support.

Best regards, Olymp Trade team.

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Today i made a deposit of 7000 Rs through IMPS method. I paid money through Paytm Bank Transfer. Payment to the account mentioned was successful. But when i came back after payment through paytm bank transfer to fill my UTR. I added my UTR number also & submitted. But after that i got a dialogue box prompting Payment Failed. But 7000 Rs of deducted from my Bank & till now i haven't received money in my Olymp Trade wallet.

Please give me a refund.

My user id[protected]
Name -Niraj Basrani

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 21, 2022

Verified Support

Hello, Niraj Basrani.

Thank you for writing to us and letting us know about this pending. Unfortunately, we currently have technical difficulties with UPI. We can solve the case for you. To do so, please provide us with your ID account. So that we can check the pending and give you a call later on.

Waiting for your reply.
Best regards, Olymp Trade team.

N

Niraj Basrani

from Godhra, Gujarat

Dec 22, 2022

User id[protected]

Olymp Trade Customer Care's response, Dec 22, 2022

Verified Support

Hello, Niraj Basrani.

Thank you for writing back to us. We have passed your case and your ID account to our specialist. They are working on it and will contact you shortly.

Best regards, Olymp Trade team.

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I’ve read about the strategies at the olymp trade blog, and some of them seem very efficient, as far as I can judge from my little trading perspective.
I wanted to try some candlestick patterns strategy as it is easy to obtain for beginners and doesn’t require additional skills, just chart analysis.
however I faced some issues, I didn’t find japanese candles chart option. It’s kinda weird when the broker promotes strategies that its clients can’t apply on the platform.

Dec 21, 2022

Complaint marked as Resolved

Folks, my bad. I guess I didn't get enough sleep. Found out how to set up the chart. It's working perfectly!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 19, 2022

Verified Support

Hello, Tuberr.

Thank you for choosing to trade at Olymp Trade. We are glad that you ask a question about the Japanese candles chart option. To open the Japanese candles chart option, please go to the second icon from the bottom left of your chart. It is called Chart Types. When you click on it, a list will be shown. You can choose the Japanese candles chart option there.

Hope it clarified your question.
Best regards, Olymp Trade team.

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Address: C007 Royal Residency, Opp.Devnandan R, , Adalaj

1400 rs deducted by two payments of 700 700rs through upi but not reflecting in olymptrade account and poor customer support and feedback

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Olymp Trade Customer Care

Dec 19, 2022

Verified Support

Hello, Rajat Suthar.

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please provide with us your ID account. With it, we can make a throughout investigation on the pending and provide you with comprehensive support!

Waiting for your response.
Best regards, Olymp Trade team.

Olymp Trade Customer Care

Dec 20, 2022

Verified Support

Hello, Rajat Suthar.

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please provide with us your ID account. With it, we can make a throughout investigation of the pending and provide you with comprehensive support!

Waiting for your response.
Best regards, Olymp Trade team.

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Address: Kapurthala, RS 43 PG

Sir,
I have deposited 1000 rupees since last Friday until now it's not in my account for trading

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 19, 2022

Verified Support

Hello, Dylan Onditi.

Thank you for bringing this to our attention. We would like to check the pending for you now. To do so, please provide your ID account in the comment section. We will investigate the pending with it.

Waiting for your reply.
Best regards, Olymp Trade team.

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My deposit is not getting credited since last 5 days... And i client support is just some stupid bot . Deposit num is . [protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 19, 2022

Verified Support

Greetings, Dipankar Chhetri.

Kindly provide us with your ID account. With it, we can investigate the pending and provide comprehensive support for you.

We are waiting for your response!
Best regards, Olymp Trade team.

Olymp Trade Customer Care

Dec 20, 2022

Verified Support

Greetings, Dipankar Chhetri.

Kindly provide us with your ID account. With it, we can investigate the pending and provide comprehensive support for you.

We are waiting for your response!
Best regards, Olymp Trade team.

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USER ID:79878460
MAIL: [protected]@gmail.com
Kindly fix this issue, I want to withdraw more but can't withdraw because of still showing processing process.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 14, 2022

Verified Support

Hi, ARJUN TOMAR.

Thank you for writing to us and leaving your ID account. We have passed it to the specialists. They will check from their end and contact you shortly.

For better and quick support, you can contact directly to our support team. You can contact us:
- via e-mail [protected]@olymptrade.com
- in a live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/
We will help you! We will be very grateful for the update on your issue.

Best regards, Olymp Trade team.

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I did 700 inr through (upi qr) two times
so money was debited from account two times but werenot credited to trade account
so totally i lost 1400 rs . Please as soon as sort out this problem.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 14, 2022

Verified Support

Hello, Hari Prabala.

Thank you for bringing this pending to our attention. We are having a technical difficulty with UPI. We can solve the pending for you. To do so, please leave us your ID account. With it, we can check the pending and contact you with the update.

Waiting for your response.
Best regards, Olymp Trade team.

Hari prabala's [Complaint's author] reply, Dec 16, 2022

This is my account USER ID no:55494830
Please solve this problem.

Hari prabala's [Complaint's author] reply, Dec 16, 2022

This is my account USER ID no:55494830
MAIL ID: [email protected]
Please solve this problem.

H

Hari prabala

from Vellore, Tamil Nadu

Dec 16, 2022

Olymp Trade — The money debited from my bank account but were not credited to trade account.

This is my account USER ID no:55494830
MAIL ID: [protected]@gmail.com
Please solve this problem.

Olymp Trade Customer Care's response, Dec 19, 2022

Verified Support

Greetings, Hari Prabala.

Thank you for your reply. We are writing to let you know that we have passed your account information for our specialists. They are working from their side and will contact you shortly regarding the pending.

Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Dec 19, 2022

Verified Support

Greetings, Hari Prabala.

Thank you for your reply. We are writing to let you know that we have passed your account information for our specialists. They are working from their side and will contact you shortly regarding the pending.

Best regards, Olymp Trade team.

Hari prabala's [Complaint's author] reply, Dec 22, 2022

Dear sir,
How long will it take to credit my amount to my account?
past 10 days gone i am waiting for the money. Please solve this problem as soon as possible.
Thanking you.

Olymp Trade Customer Care's response, Dec 27, 2022

Verified Support

Hello, Hari Prabala.

It’s a pity to hear of your less than satisfactory experience. We hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We understand that traders are used to smooth and fast deposits on the platform, but such cases are rare happened.

Regarding your case, there was a technical failure when making your deposit, so it was not processed. According to the international payment system rules 30 days after the incident, the money can be returned to your payment source or transferred to your trading account on the platform.

We would like to speed up this process for you, however, there are international rules for conducting transactions. So we asked you to wait and contact us later. It’s a pity that it caused you negative emotions.

Best regards, Olymp Trade team.

H

Hari prabala

from Vellore, Tamil Nadu

Feb 27, 2023

Hello sir/madam,
Last year dec 27 2022 i got your message.in that message you told me. i have to wait for 30 days for money transfer according international payment system but still i didnot receive anything yet .how long i have to wait . almost 2 month gone.i don't have hope get my money back to my account.

H

Hari prabala

from Vellore, Tamil Nadu

Mar 24, 2023

Hello sir/madam,
Last year dec 27 2022 i got your message.in that message you told me. i have to wait for 30 days for money transfer according international payment system but still i didnot receive anything yet .how long i have to wait . almost 2 month gone.i don't have hope get my money back to my account.

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Recently I deposited the amount of 700 INR for my olymp trade account through UPI QR and the money was deducted from my account as the transaction was successful. But i still did not receive the amount in my olymp trade account. The transaction was made but in my trade account its showing that transaction status is failed. The transaction details are attached below, Either refund the money or add it to my account. Request no : [protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 13, 2022

Verified Support

Hello, Vishva S.

Thank you for letting us know about this pending. Currently, we have a technical difficulty with UPI. However, we can solve it for you. To do so, please provide us with your ID account in the comment section. We can check the pending with your ID account and contact you right afterward.

Waiting for your reply.
Best regards, Olymp Trade team.

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12 days passed. I did not received my withdrawal yet 313 $. Kindly help me.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 13, 2022

Verified Support

Hi, dear Jojon.

Thank you for writing to us. Please provide us with your ID account in the comment section. So we can check the withdrawal process for you.

Best regards, Olymp Trade team.

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Please I request you to initiate my deposit as soon as possible, because I am waiting for more than 8 days for now and still i haven't received my deposit.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 12, 2022

Verified Support

Hi, Mohammed Taif Shaikh.

Thank you for bringing this to our attention. Kindly provide us with your ID account in the comment section so that we can check your status.

Best regards, Olymp Trade team.

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I had made a payment of Re 800 yesterday 10 th December 2022 and now it's 11 th December 2022, nearly 24 hours and I have not got my credit in my olymp trade account
Olymp trader name - Ajay Dwivedi
User Id[protected]
Transaction no - [protected]
EmailId - [protected]@gmail.com
I request you to resolve my issue as soon as possible.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 12, 2022

Verified Support

Hello, dear Dwivediajay975.

Thank you for letting us know about this. We would like to solve the case for you now. To do so, please provide us with your ID account. So that our financial specialists can check the pending and contact you with an update.

Waiting for your reply.
Best regards, Olymp Trade team.

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I have made a payment of Rs 800 on 10 th December 2022, but it's now 11th December, 2022 and I have still not receive my credit in my Olymp Trade account. They should take care of peoples money and their faith in their platform. Pls provide my credit in my olymp account as soon as possible.
Olymp Trader name -Ajay Dwivedi
User ID[protected]
Transaction no - [protected]
Email ID - [protected]@gmail.com

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 12, 2022

Verified Support

Greetings, Dwivediajay975.

Thank you for bringing this to our attention. We would like to solve the case for you now. To do so, please provide us with your ID account in the comment section. With it, we can ask our financial specialists to check the pending and contact you with an update.

Waiting for your reply.
Best regards, Olymp Trade team.

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I made a depost of 700 by upi p2p but not depost in my account and now it is showing failed request no [protected]

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 12, 2022

Verified Support

Hello, dear Shubhamyadav77.

Thank you for letting us know about this. Unfortunately, we currently have a technical issue with UPI. However, we can solve it for you. To do so, please provide your ID account in the comment section. With it, we can check the update on your case.

Best regards, Olymp Trade team.

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Well, I generally appreciate your trading platform. It’s really innovative in many regards. Before I never traded fixed amounts, either Forex or FTT. Yeah, at first it puzzled me a lot cause I had no experience choosing the right size of a fixed amount. When chosen wrong it kicks you out of the market at light speed. Over time I learned how to handle it. It took some time cuz assets greatly differ in terms of liquidity.
However, I am still struggling with a nasty bug here. I can’t tame these damn horizontal lines. I need them as price levels. It’s not easy to place them here. They drift or I find them in the wrong place. Do you have a separate manual for them?

Dec 14, 2022

Complaint marked as Resolved

Oh, I assume I gotta change my general approach to trading. It's so inattentive... I believe if all traders will be attentive, the biggest part of stupid questions including the one I asked, will vanish. Thank you for clarification, I hope I will never bother you guys asking such silly questions.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 9, 2022

Verified Support

Hello, OmarK.

Thanks for leaving us such a wonderful review. We value that you choose us as your trading platform. Olymp Trade strives to bring more benefits and create a modern trading environment for users. We are glad that you find a way to trade on Fixed Time Trade and Forex.

Regarding your question on horizontal lines, we are pleased to inform you that you can draw lines on our platform under the indicators list. Please go to the third icon called “Technical Analysis” on the bottom left of the chart. Then Open the instrument list – Drawing. You can find horizontal lines there.

Hope that is helpful.
Best regards, Olymp Trade team.

Olymp Trade Customer Care's response, Dec 15, 2022

Verified Support

Hi, dear OmarK.

Thank you for writing back to us. We understand that at first, we can miss some details. But gradually, we can know how to run the platform smoothly. We are glad that we help you to find out what you need.

Have fruitful trading!
Best regards, Olymp Trade team.

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My trader ID: 95432685
STOP LOSS WAS NOT EXECUTED OLYMP TRADE CHEATED ME! I need my 450 INR back. DECEMBER 7 2022 FOREX TRADING in OLYMP TRADE! LOST 280 INR on 1st trade⬇️ https://olymptrade.com/wapi/social?h=[protected]f27e259bdca8a[protected]ed[prote...⇄ LOST 110 INR on 2nd trade⬇️ https://olymptrade.com/wapi/social?h=285c038d3e38be6894c048ddc1bd90e1edea21eabde...⇄

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 8, 2022

Verified Support

Hello, Satheesancv.

It's a pity that you have made this conclusion. We are committed to providing great customer service and we would like to make things right. We are writing to you to let you know that. We acknowledge your case. We have passed your ID account to our specialists. They are checking on their side and they will contact you shortly with a solution.

Kindly be patient while we are working on it.
Best regards, Olymp Trade team.

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STOP LOSS WAS NOT EXECUTED
OLYMP TRADE CHEATED ME!

I need my 450 INR back.

DECEMBER 7 2022
FOREX TRADING in OLYMP TRADE!

LOST 280 INR on 1st trade⬇️

https://olymptrade.com/wapi/social?h=[protected]f27e259bdca8a[protected]ed[prote...⇄

LOST 170 INR on 2nd trade⬇️

https://olymptrade.com/wapi/social?h=285c038d3e38be6894c048ddc1bd90e1edea21eabde...⇄

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 8, 2022

Verified Support

Hello, Satheesancv.

Thank you for letting us know about this. To help us sort out the case, please provide us with your ID account. With it, we can check the trades from our end and contact you with comprehensive support.

Waiting for your reply.
Best regards, Olymp Trade team.

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