Olymp Trade Complaints & Reviews

I tried to withdraw money from my trading account on 27th of last month and I have not been contacted yet

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 7, 2022

Verified Support

Greetings, Ajay12123.

We understand how it is inconvenient for you. We would like to solve it soon. To do so, please provide us with your ID account. We can track the pending and update you on the latest status.

We are waiting for your response.
Best regards, Olymp Trade team

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Address: Place Types : Investment Management Company Address : P.o box 5036, Nairobi, Kenya, 00100 Coordinate : 2.81137119333, 36.5625 Phone : +234 (1) 230808

Hello, there i deposited some amount on my account but its not reflecting 3 days are over am getting worried .Am eleven advance (protected ID) please help me out.

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Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 7, 2022

Verified Support

Hello, ELEVEN ADVANCE.

Thank you for letting us know about this. We can fix this pending for you. To do so, kindly provide us with your ID account. We can check up on the pending and give you a call with comprehensive support.

Best regards, Olymp Trade team.

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I have deposited 10$ in my account, but still not credited even after 24 hours.

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Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 7, 2022

Verified Support

Hello, Sreeragcs7994.

Thank you for bringing this to our attention. We can sort it out for you. To do so, please provide us with your ID account. With it, we are able to track the pending and equip you with comprehensive support.

Waiting for your response.
Best regards, Olymp Trade team.

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Kindly fix this issue. I can't deposit money due to such problems.

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Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 7, 2022

Verified Support

Hello, ARJUN TOMAR.

Thank you for reaching out. Unfortunately, we are having a technical issue with UPI. It should be checked up by now. Kindly retry your payment method. Otherwise, you can use another payment way or call us for detailed support.

Best regards, Olymp Trade team.

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I started trading about couple weeks ago and everything worked fine. I appreciated the amount of tradable assets. It is really impressive. And everything went nice untill I decided to trade famous "Fixed Time Trading". The only thing I didn't get is how to do it. I mean if you offer such services then you should add it in the platform. But there is only list of assets and that's all. Still don't inderstand how couldn't they add this.

Nov 7, 2022

Complaint marked as Resolved

Ok, I just needed to click on tab menu and it offers you to select trading modes. Hope this was my biggest mistake in trading:)

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Olymp Trade Customer Care

Nov 3, 2022

Verified Support

Hello, dear Gargunesh.

Thank you for writing to us and making a question. We are glad that you like trading at Olymp Trade. Olymp Trade offers 3 different modes: Fixed Time Trade, Forex, and Stocks. All 3 modes are integrated into one platform.

To understand how to trade at Fixed Time Trade, you can refer to this tutorial: https://www.youtube.com/watch?v=kzinIuTffww. Fixed Time Trades (Fixed Time, FTT) are one of the trading modes available on the Olymp Trade platform. In this mode, you make trades for a limited period of time and receive a fixed rate of return for a correct forecast about the movements in currency, stock, and other asset prices.

If there's anything else we can do to help, please let us know.
Best regards, Olymp Trade team.

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They said I do a non trading behaviour and their concern team is investigation but they do it from last more than 2months and still my account is blocked I have 10000 in my account they don't tell me when they unblock my account

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 2, 2022

Verified Support

Hello, Iqbal Kathat.

Thank you for writing to us. Normally, when we have to block an account, we will send a notice to your email. Kindly check your email for the details and further support. Or you can leave us your ID account, and we can call you for an update on the account status.

Best regards, Olymp Trade team.

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The platform of this broker is not as impressive as I thought. So far, I have spent all my time looking for indicators and I have not found anything. I saw a couple of strategies in the marketplace which is quite an interesting feature, but I have not been able to find where I can use indicators. The broker has to do something about making the indicators more accessible. Looks classy and sophisticated but it's a bit disappointing at the same time.

Nov 2, 2022

Complaint marked as Resolved

I return with my face in palm as I have noticed my error. I apologize to the people that I may have misled because there are no prices on the indicators and even some strategies. I am one to admit my fault and I was a bit too hasty to make judgment. I have to give these free strategies a go on the platform and as a result, I will be trading here for now.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 1, 2022

Verified Support

Hello, dear Vikantrish.

Thank you for writing to us. We are glad that you asked the question. Olymp Trade platform in any version includes trading tools such as indicators. To find these indicators, please go to the left bottom of your charts. Click on the third icon, which is Technical Analysis. A list of indicators would appear for you to choose from.

Hope that clarifies your question. If you have any other questions, please do not hesitate to contact us.
Best regards, Olymp Trade team.

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Couldn't figure out how to deal with problems I had after a few weeks of trading on platform.
Olymp Trade is my first broker. And initially, when I started trading on platform, I didn't notice any difficulties. But when I wanted to withdraw my earnings from my account, I couldn't do it because I didn't pass verification.
Honestly, I don't understand what this means and how to deal with this problem. Does platform have a glitch, and I will not be able to withdraw funds?
If this is a glitch in platform, will it be fixed?
Has anyone had this problem?

Oct 27, 2022

Complaint marked as Resolved

Well, it turned out you have to complete verification process in order to withdraw your funds. Sorry guys, it is just a newbie's problems:)

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 25, 2022

Verified Support

Hello, dear Veer G.

Thank you for writing to us. We are glad that you made a question for us. For your information, financial services regulators require brokers to verify their clients. Verification helps to ensure that the trader is of legal age, acts as an owner of the Olymp Trade account and that the funds in the account are legal.

Traders provide personal information for verification including ID, selfie, payment method details, and documents confirming the source of funds. When you finish your verification process, that means you verify your identity and your source of funds successfully. The system will notify you and you will be able to withdraw as normal. Otherwise, we will send you an email including the instructions.

Hope that clarifies your understanding.
Best regards, Olymp Trade team.

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Hi everyone. I have been using Olymp trade since 2019. I had never felt like this before. Recently from the past months each trade hit loss.

Example: I set a trade time of 1 min ( 60sec ). When I open trade, its runs positively and shows profits. while the countdown comes to near be 15-10sec, immediately trade is reversing to hit loss. I tested a lot of ways to check whether it was that or not. But every time they proved them...

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I really liked the idea of gamification of trading routine. The fact that you can gain more advantageous status just by completing trading tasks during the day is priceless.
It allows you to kill the bird with one stone:
- to mix up your trading and make it way more interesting.
- to achieve higher status, thus getting more advanced trading conditions.
But as soon as I got my higher status it disappeared the next week. It was not very pleasant, so I demand company’s representatives clear this issue for me.

Oct 18, 2022

Complaint marked as Resolved

Oh, I see. My bad, I didn’t notice the expiration date of the achieved status. That’s another reason to read terms and conditions carefully, kids. Anyways, I have a goal to pursue for the next month. Buckle up!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 14, 2022

Verified Support

Hello, Samantaka81.

Thank you for your question. We are glad that you wrote to us. Regarding account status, it is a way to level up your trading by having more advantages and interesting experiences.

However, A status is valid for 30 days from the moment you achieve it. By the end of this period, you need to have earned a certain number of experience points to extend the current status for another 30 days. If you fail to reach the required level, the status will be downgraded.
If your status lasts less than 30 days, kindly contact our support team for instructions. You can contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care's response, Oct 18, 2022

Verified Support

Hi, Samantaka81.

Thank you for writing back to us and marking it as “Resolved”. The higher status gives users a lot of benefits. You just need to notice the expiration so that you can have a better plan for your trading. It is right that a goal is necessary for your trading plan as well.

Wish you fruitful trading.
Best regards, Olymp Trade team.

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Address: Bangalore

My account has been blocked for Verification. I have submitted all documents and still it is not being verified.
They just send reply that they understand how frustration it is and ask us to wait.
I have been waiting and waiting. no use.
My mail id: [protected]@yahoo.co.in

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 14, 2022

Verified Support

Hello, Felix Moses.

We are sorry to hear you had such a frustrating experience. We understand your feeling when you cannot continue to trade. However, verification is an important process and it cannot be taken lightly. We need to verify the authentication of your document. It may take a while in some cases.

We are kindly asking you to be more patient with us, while we are going through your verification.
Best regards, Olymp Trade team.

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Address: James Street, Kingstown, First Floor, First St Vincent Bank Ltd Building, Saint Vincent and the Grenadines India

Rs.4060 deposited on 6th Sep-2022 at that moment money debited from my account but not credited in olymp trade account. At that moment it was shown in their platform pending next day it was vanished from system. Then I asked them for Ledger but they denied to provide. Kindly take necessary action against this company

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Nov 12, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2022

Olymp Trade Customer Care's response Greetings, Ajay12123.

It's a pity that you have made this conclusion. But thank you for letting us know about this. Please include your ID account in the comment section. So that our financial specialists can track the pending for you. They can investigate your case and provide you with comprehensive support.

Waiting for your details.
Best regards, Olymp Trade team.

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Address: A/P- Wadzire TAL- Parner dist - ahmednagar, Dighe mala, Dighe mala, Dighe mala

Hello sir my account is temporary restricted bcz exceeded the document limit in verification of payment methods therefore I can't able to upload any document extra for my verification please solve my problem as soon as possible.
Related screenshot i also attached to our website.please reply ...

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Nov 11, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Olymp Trade Customer Care's response Hello, Mahesh Parjane.

Thank you for writing to us. Regarding your case, it is recommended for you contact our support team. Kindly attach your ID account and the details. They will provide you with comprehensive support.

You can contact us:
- via e-mail [protected]@olymptrade.com
- in a live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/
We will help you! We will be very grateful for the update on your issue.
Best regards, Olymp Trade team.

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Address: Bangalore

Hi Team,

I have deposited 500 $ on 23rd July. It was not interfaced in my trading account on same day. customer support told to wait 48 hours after 48 hours told to wait 5 day again 10 days again 30 days. after 30 days they asked bank statement and UPI screen shot everything have shared but after 35 days also they told still it's in investigation. meantime I have asked my banker to update the status of the transaction but they have raised the charge back request. till 60 days they told it's under investigation only later means after 65 days they came back with comments issued has been resolve and amount has been credited to trading account but account has been blocked due to chargeback request.

now they have blocked my account and not refunding amount also.
there is no use of writting mail to claim dept and Financial commission also.

Is this trap or fraud or cheating really im not understating.

Dec 6, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2022

Olymp Trade Customer Care's response Hi there, Arunbo002!

Thank you for letting us know about this. Please specify your account ID so that we can sort out in your case.

Best regards,
Olymp Trade team.

Oct 13, 2022

Updated by arunbo002 Name: Arunkumar
Surname: Onarotti
Account I'd: 70409368
Registered email: [protected]@gmail.com

Verified Support

Oct 14, 2022

Olymp Trade Customer Care's response Hi there, Arunkumar!

Thanks for the update. We always strive to keep our traders’ interests at heart. However, there are exceptional cases of suspicious account activity that we can not ignore. In these rare cases, for the security of our clients and the platform, we have to terminate suspicious accounts in accordance with the Client Agreement.

The decision made by us and the independent financial commission about blocking your account is final.

Best regards,
Olymp Trade team.

Oct 14, 2022

Updated by arunbo002 Block my account I dont have any issue but at least you need to return my money right.

which I have deposited 500$ still you didnt returned it. after 60 days you just telling deposit issue has been resolved and account has been blocked hence you will not refund, is that not trapping or cheating the trader.

Verified Support

Oct 18, 2022

Olymp Trade Customer Care's response Hi, arunbo002!

Thanks for getting in touch. The Financial Commission has considered your complaint and the company's arguments, and then come up with a weighted decision that the company is obliged to follow. Therefore, your account is blocked without withdrawing the deposit.

Our clients who trade in line with the platform's policies are not subjected to such situations.
Do not hesitate to contact us if any questions or concerns appear.

Best regards,
Olymp Trade team.

Oct 18, 2022

Updated by arunbo002 Can you please confirm are you not returning my deposited amount.

Verified Support

Nov 02, 2022

Olymp Trade Customer Care's response Hello, dear arunbo002!

Our company always follows the decisions of the Financial Commission (FinaCom), a widely-known organization with a proven reputation for solving disputes between traders and brokers. Therefore, due to violations of the rules of the platform, your account is blocked without withdrawing the deposit.

Best regards,
Olymp Trade team.

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Rs.700 deposited on 5th Sep-2022 at that moment money debited from my account but not credited in olymp trade account. At that moment it was shown in their platform pending next day it was vanished from system. Then I asked them for Ledger but they denied to provide. Kindly take necessary action against this company.

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Nov 11, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Greetings, Neerajkripl.

We are sorry to hear about your disappointment with us. Olymp Trade is a certified broker by our regulator – Finacom. To keep that title, we will not operate any fraud activity.

Regarding your request, we would like to solve the case soon. To do so, please provide your ID account in the comment section. With it, we can surely check the status of the pending. Our financial specialist can provide comprehensive support according to the update.

Waiting for your response.
Best regards, Olymp Trade team.

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I was deposite fund of 10$ by IMPS in olymp trade application on 6th oct.22 and fund also debited by my bank account but still not I get deposited fund in my olymp trade account.
I also chatted with help centre desk but they also say we will working, we will working. But I still not get my fund or refund money..
My olymp trade user id : 59194368
Mail id : [protected]@gmail.com

Nov 11, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Hello, Yash_9999.

Thank you for bringing this pending to our attention. We would like to solve it soon. We have passed your ID account to our financial specialists with a reminder. They will check the latest status and contact you shortly with an update.

Best regards, Olymp Trade team.

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Address: 101 Road Number 3 GIDC Sachin, SBI ATM

Mene deposit Kiya tha 😔 paytam Kiya tha rat ko par Abhi tak nahi aya account se kat gaya
Sir please check this I'd 71081030
Or mene send kar deya hai payment
Please check

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Nov 14, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Hello, Tushar Thapa.

Thank you for writing to us. We have passed your ID account to our financial specialists. They are checking the latest status of the pending. They will call you shortly with an update.

Best regards, Olymp Trade team.

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I have successfully withdraw money from Olymptrade but my account balance shows INR. 13 still it is not credited to my bank account. Please help me with that.

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Nov 12, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Hello, Tinu Anand.

Thank you for bringing this to our attention. We have acknowledged your request. Please provide your ID account in the comment section. Our financial specialists need it to track the case. Then they can call you to provide an update and comprehensive support.

Waiting for your reply.
Best regards, Olymp Trade team.

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I have a great interest in your trading platform. I first learned about in on one trading forum. The broker interested me a lot. The fact that here it’s possible to start with a very low deposit encouraged me a lot. Moreover, I like that here it’s possible to open a separate account in cryptos. It’s very suitable for me. I try not to use credit cards and many traditional elelectronic payment systems are not good for me too.
So, I traded here very actively on a demo account. I mostly traded fixed-time. I have some good ideas about FTT but to make the most of it, I need to make some things clear. In particular, I want to know whether it’s possible to close FTT contracts before they expire? I can close Forex trades before I lose too much. So, I want to do the same on FTT and I hope it’s possible. Otherwise, it’s not so good.

Oct 12, 2022

Complaint marked as Resolved

Sorry, to bother you. I’ve already learned that it’s possible.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Hi, AbdulChokshi.

Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We are glad that you find trading at Olymp Trade interesting. Yes, you can start with a small deposit. It is already a good start. You can increase your balance once you get more comfortable.

A demo account is also an excellent start. It is when you get familiar with the platform for free and without any loss. We are pleased to answer that you can close the trade before it expires for both FTT and Forex.

To close an active trade on a phone application, kindly follow these steps:
1- Click on the “Trades” button placed at the bottom of your application.
2- Choose Fixed Time or Forex mode where you placed your trade.
3- You will see a button with the text “Close” on an active deal, click on it to close your trade.
4- Fixed Time Trade(FTT) trade can be closed before the expiration period upon closing and Forex trade can be closed if the asset is available for trading.

Best regards, Olymp Trade team.

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I have successfully withdraw the money but my bank account balance shows Rs.13 only. Please help me with that.

Nov 13, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Olymp Trade Customer Care's response Hello, Tinu Anand.

Thank you for writing to us. Please provide your ID account in the comment section. With it, we can track the pending. And our financial specialists can give you a call to provide an update and comprehensive support.

Waiting for your response.
Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 32

Withdraw complaint

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Deposits not reflecting

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Amount not credited

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Deposit issues, UPI unavailable

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Review

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They Blocked my account

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Cannot find the indicators

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Platform malfunction

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Trade Manupulating

Status disappeared

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My Account Blocked for Verification

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Deposit complaint

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Account is temporary restricted so request to reopen my account

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Deposited on 23rd July

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Fraud activity by Olymp trade

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Fund deposit

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Deposit paytm problem

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Withdraw money INR. 988 but still it is not credited to my bank account

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I want to close it earlier

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Amount withdraw but not credited to my bank account

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