Olymp Trade Complaints & Reviews

I have deposited INR 3600 to from my bank account to Olymp trade account.. But the trading app shows that the transaction is failed in transaction history and still the money is neither added in trading account nor return back to bank account... Kindly help me...

Olymp Trade customer support has been notified about the posted complaint.

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R

rc1990

from Ghaziabad, Uttar Pradesh

Jul 3, 2022

I have deposited 2 times INR 1580 to from my bank account to Olymp trade account.. date 29/07/2022.But the trading app shows that the transaction is failed in transaction history and still the money is neither added in trading account nor return back to bank account... Kindly help me..

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Olymp Trade Customer Care's response, Jul 6, 2022

Verified Support

Greetings, Rc1990.

Thank you for contacting us. We apologize for the inconvenience due to technical difficulties with UPI. Please specify your ID. Our team successfully solves such cases.

Best regards,
Olymp Trade team.

Olymp Trade Customer Care

Jul 6, 2022

Verified Support

Greetings, Vishnu Venkat.

Thank you for letting us know about this. We would like to solve your situation immediately. Regarding your deposit delay, please provide us with your ID account in the comment. So we can make a task for our financial specialists. They will investigate your case and contact you shortly to provide comprehensive support.

We are waiting for your response!
Best regards, Olymp Trade team.

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I have been trading on Olymp Trade platform for almost three weeks. I started using few indicators right from beginning. I need them to find entry points into market.
I checked from previous indicator signals that they showed excellent results. But when I started to trade with them, I found problem. Indicators were changing their signals after I opened trade! I open trade, and signal disappears or shows opposite direction after a while! It looks like cheating!

Jul 3, 2022

Complaint marked as Resolved

I tested indicators on demo account and realized that I was wrong... I'm sorry I wrote this complaint and made a fool of myself! As it turns out, all indicators show final value only after candle closes. That is, I should have waited for candle to close and only then look at indicators signals.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 5, 2022

Verified Support

Hello, Avalan.

Thank you that you have resolved the complaint. We appreciate it. Getting to know how to use an indicator could be confusing sometimes. That is why we encourage traders to practice new indicators and strategies on the demo account. In this way, you can learn how it works and measure if it is suitable for your trading.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I had requested for withdrawal on 19 June 2022 now it has been more than 10 days and still I haven't received a single penny back I have been complaining for it since 20 June 2022 but the reply in back is just that we have created a task for you and our financial department is currently in processing your task i am frustrated by this so inefficient service of such a renowned platform

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 6, 2022

Verified Support

Hi, Aayushijoshi.

We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like to solve your case immediately.

Regarding your withdrawal delay. We can have a push on our financial specialists’ investigation once we have your ID account. Please provide your ID account in the comment. We will make sure that our specialist understands your situation.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Jul 7, 2022

Verified Support

Hello, Aayushijoshi.

We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like to solve your case immediately.

Regarding your withdrawal delay. We can have a push on our financial specialists’ investigation once we have your ID account. Please provide your ID account in the comment. We will make sure that our specialist understands your situation.

Best regards, Olymp Trade team.

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When I started trading here I paid attention to the system of statuses, starter, advanced and expert. It was quite fascinating for me, I guess challenging.
I explored the conditions and actually recently wanted to acquire a new advanced status. I clearly remember that I require to have at least 490$ in order to get a new status. Now I have 495$ on my account and I still have a starter status. I dunno what's wrong with this system and why it doesn't work properly but it's quite disappointing to me.
I require an answer from the representatives on this matter.

Jul 6, 2022

Complaint marked as Resolved

The next time I will check out all the information twice or even more. If I knew that I would be mistaken I would never ask such a qeustions and never bother olymp trade represntatives. Hope the next time I will be more attentive in such a case. Better sacrifice my personal time to sorting out such issues rather than distracting the company.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 5, 2022

Verified Support

Greetings, Oloshanishah!

Thank you for reaching out. We would like to answer your question on the system of status. You can gain the upper status in 2 ways:

1. Deposit: The simplest way is to top up your account with the required amount:

Starter — from the minimum amount to $499/€499 inclusively
Advanced — from $500/€500 to $1, 999/€1, 999 inclusively
Expert — from $2, 000/€2, 000

To clarify your situation, you need to make a deposit of more than $500. In this way, your status would be upgraded to Advance.

2. XP:
You can also upgrade your status by earning experience points (XP). XP is given for making trades in a live account and completing tasks of your Trader’s Way. Once you gain enough XP, you can upgrade to the new status.

We hope we clarify your question. Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I deposited Rs 700 in my trading account id 90465376 on 18th June but it failed then I deposited Rs 700 on 19th June but that too failed, after that I mailed [protected]@olymptrade.com and informed. I was asked to wait for 24 to 48 hours but even after completion of 48 hours my money was not returned after that I mailed again then I was asked to deposit money in 5 working days today is 13 days Me or a lot of people like me still haven't got the deposit back. Which only proves that a big scam is going on in our country in the name of Olymp Trade, in which simple people are being cheated, so action should be taken against this company.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 6, 2022

Verified Support

Hello, Aryan7767.

Thank you for contacting us. Your review is very concerning to us. We are committed to providing satisfying customer service. Hope you will accept our sincerest apologies for this situation. We would like to solve the case for you immediately.

Regarding your deposit delay, this is a task for our financial specialists. We have passed your ID account. They will investigate the case and contact you with comprehensive support.

Please be patient with us.
Best regards, Olymp Trade team.

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I made multiple withdrawal on 19th June and 20th June (100 USD and 30.32 USD) Respectively...
I sent many emails to support team as suggested by previous Customer Agent, a week ago but no luck. Also I've Shared the statement till date as well. (No luck with Email support too)
Previously I used to get withdrawal in quick time (IMPS - UPI) anything. Now it says that amount is processed successfully but doesn't reflect in my bank
Today Also I did 107 USD Withdrawal it processed and I got email stating that The money has been successfully paid but where is the money ???? not in my a/c.

Withdrawal Req Numbers
1. Request no.[protected] June 2022)
2. Request no.[protected] June 2022)
3. Request no.[protected] June 2022)

Aug 17, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2022

Olymp Trade Customer Care's response Hello, Anuragdj.

Thank you for bringing it to our attention. Currently, we are facing technical issues with UPI. We hope for your acceptance of our apologies. We would like to solve your withdrawal delay now.

Please provide us with your ID account. So that we can create a task for our financial specialists. They can investigate and update you with the current status.

Waiting for your response.
Best regards, Olymp Trade team.

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Okay, I have some problems with the account verification. Let me explain. I’ve uploaded all the necessary documents five days ago, I believe. And till now there is no reaction. My account is not verified, nobody is saying a word to me. I can’t deposit funds into my real account and start trading. It is disappointing because I had plans for some assets, and now they’re gone. Right now I am waiting for a viable explanation from the broker’s side of what is happening.

Jul 1, 2022

Complaint marked as Resolved

I need to apologize to Olymp trade. I uploaded the card statement instead of the bank statement. And yesterday I got an email that notified me that the uploaded document was incorrect. I didn’t check the email in time. So I sent the correct document and hope it will go well this time.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 5, 2022

Verified Support

Greetings, Kalari_Rawoot.

Thank you for solving the complaint. We appreciate you writing back to us. Verification is very important for user account securities. So, this process requires a certain document. It could be a little bit confusing and complicated. In case users submit a wrong document by accident, we notify the email address that you have registered. We hope this time your verification process will run smoothly.

Feel free to reach out to us if any other questions emerge, we will be glad to help.

Best regards, Olymp Trade team.

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I made a deposit of $35 on 18 Jun and still not showing in my account. Lodged a complaint on 21 Jun because their platform was only allowing complaint after 48 hours have passed. Still the issue is not resolved. They promised to resolve the issue in 5 working days. it's 30th Jun so 8th working day. I want my deposit back.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 4, 2022

Verified Support

Greetings, Snj1986.

Thank you for letting us know about this. We are sorry to hear you had such an experience, but we would like to resolve your case as soon as possible. Regarding the deposit delay, kindly provide your ID account so that we can transfer it to our experts. They will investigate the situation and inform you of the current status.

Best regards, Olymp Trade team.

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I have made a request for withdrawal of 206 $ on 31st May 2022.It was already debited from my OLYMP TRADE Account [protected] But till date it is not credited in my account.So I contacted your OlympTrade chat box representative according to Harmeet Atwal the task id is created is 139184.

Today is 30th June 2022 already 29 days gone from withdrawal request date 31st May 2022.

Jul 31, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jun 30, 2022

Updated by niravdon I have made a request for withdrawal of 206 $ on 31st May 2022.It was already debited from my OLYMP TRADE Account [protected] But till date it is not credited in my account.So I contacted your OlympTrade chat box representative according to Harmeet Atwal the task id is created is 139184.

Today is 30th June 2022 already 29 days gone from withdrawal request date 31st May 2022.

Verified Support

Jun 30, 2022

Olymp Trade Customer Care's response Hello, Niravdon!

Thank you for contacting us. We would like to resolve this situation immediately. You have entered an incorrect ID. Please specify the correct ID here.

Best regards,
Olymp Trade team.

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Hello Team,

On 11th of June i deposit a Amount of ₹2100 in My Olymptrade Account through Phonepay Upi and It was A successful transaction but in my Olymptrade account it wasn’t showing.
So i mailed to Customer care of Olymptrade and they said that my amount will get credited within 48hours and its been 20 days i havent get my money back.
They asked me to Ask My Bank whether the transaction was successful or not and My bank sent me a letter that it was a successful transaction and receiver received the money.
After sharing this Olymptrade says that the amount is not with them so they are closing this . Conctact them after 30days.
Please help me getting my money back
I am attaching all the documents.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2022

Olymp Trade Customer Care's response Hello, Sahilanand.

Thanks for bringing this to our attention. Unfortunately, right now, there are technical difficulties with UPI. Hope you accept our sincere apologies. We would like the opportunity to resolve this issue immediately.

However, according to the rules of the international payment system 30 days after the incident, the money can be returned to your payment source back or transferred to your trading account on the platform.

We would like to speed up this process for you, however, there are international rules for conducting transactions. So we asked you to wait and contact us later. It's a pity that it caused you negative emotions.

We will be glad if you update your review when the situation is resolved.

Best regards,
Olymp Trade team.

Jul 11, 2022

Updated by Sahilanand Hi
Now its been 30 days and i didnt not receive my money.
This is fraud .
I want my money back.i will file a case if i didnt get my money.
Attaching the same screenshots.

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Unfortunately, I lost my deposit. This would not have happened if broker allowed me to open additional orders!
Now I will describe situation in more detail.
I was sure that gold price would go up. That's why I opened several buy orders. It happened that price started to move down. To avoid losses, I opened more buy orders. After some time, price moved down again. Then I tried to open big buy order to compensate losses, but it did not work.
As result, price has made small movement upwards and continued to move downwards. If broker had not blocked my trade, I would have covered all losses with big order.

Jul 5, 2022

Complaint marked as Resolved

So... It turns out that in this way broker is not just trying to hinder my trading but, on contrary, trying to protect my deposit? To be honest, I guessed that something was wrong. Maybe, I should open fewer orders and use part of my margin. I understood everything, and I will work on my strategy! Thanks for answer!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 4, 2022

Verified Support

Hello, Barid_Bhatnagar!

Thank you for reaching out. It's a pity to hear that your trade didn't go according to plan. It would be extremely helpful if you let us know more details about your experience with us.

Kindly provide us your ID account in the comment. Another way for communication is to contact directly to our the official support team via:
- e-mail at [protected]@olymptrade.com,
- in the live chat at olymptrade.com, or
- in our group facebook.com/olymptradecom/

We are waiting for your response.

Best regards,
Olymp Trade team.

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When I joined the community of olymptrade I thought that all my problems connected with money faded away. I was mistaken because I didn't think that I would earn such little sums, but it's okay... However, recently I faced another issue which made me quite angry. Wanted to change my email, because the one I left when I registered isn't being used by me these days.
Thought that I could change it on my own, nevertheless didn't find anything helpful! How to change my email, broker has to put this button right in the personal area isn't it?

Jul 4, 2022

Complaint marked as Resolved

Wow... guess that I had to think about customer support but I didn't think about them at all in this case. thanks for clarification. in my opinion, it's better to ask a question and receive a respond, rather than searching for the information on my own and spending the time.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2022

Olymp Trade Customer Care's response Greetings, Ahatrr!

Thanks for sharing your experience with us. It may be more convenient for users to change their email addresses by themselves. However, as a broker, Olymp Trade has to be very careful with any user’s personal information. To avoid any risk, we need users to contact us for changing their email address or phone number. In case a scammer tries to take your account, we can able to stop them.

Regarding your request on how to change your email address, you can contact our support team via:
- e-mail at [protected]@olymptrade.com,
- in the live chat at olymptrade.com, or
- in our group facebook.com/olymptradecom/

Hope we clarify your question. Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I barely lost my earned money. I don't know what to do, I try to apply to customer support team but everything was for nothing, I cant understand where did my money go. Guess that the mechanism of depositing/withdrawing money is imperfect, because still there are situation when money is being lost!!
I urge the reprsentatives of the company to clarify this moment to me, I ordered a bank transfer yesterday and still ain't receive my profits, which I earned due to hard work!

Jul 5, 2022

Complaint marked as Resolved

Oh my gosh... I gotta be attentive the next time. My inattentiveness always leads to such situations, when I accuse someone of something, but in fact it's my bad. I guess, olymp trade representatives are the most endurable representatives, as they have to listen to such a crap all the time from traders :D

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2022

Olymp Trade Customer Care's response Hello, Burashahush.

Thank you for letting us know about this. We understand that is your hard work money. That is why we would like to resolve your situation immediately. It is necessary for us to check your current status by having your ID account. Please specify your ID so that we can transfer it to our experts. They will investigate and provide comprehensive support.

We hope that you can update your review once your case is resolved.
Best regards, Olymp Trade team.

Verified Support

Jul 07, 2022

Olymp Trade Customer Care's response Hello, dear Burashahush!

Thank you for resolving the complaint and writing back to us. It is totally normal to make a mistake or have a little misunderstanding. Our job is to clear any hiccup for users. And it is our pleasure that your case is solved.

If there's anything else we can do to help, we are willing to.
Best regards, Olymp Trade team.

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So I traded with Olymp Trade via demo account for some time and recently decided to have a real account. I'm a newbie to trading and could not understand something right.
I made a deposit a few days ago, but money still has not came. I contacted suport team and they said it was due to UPI technical problems. Well, for now i don't know what to do, because such situation happens to me for the first time. Support team said everything is alright and this problem occurs from time to time, but I still don't know how to act.

Jun 29, 2022

Complaint marked as Resolved

So here it is! My money is back on my bank account safely. I was a little nervous to be honest, but olymp trade support team instructed me well and did apologize for that situation. Well, I guess bad things can happen, but a broker's reaction to it shows his real face and I'm so happy i chose this one.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2022

Olymp Trade Customer Care's response Hi, Shankara_Rau!

Thanks for the update. We at Olymp Trade are always in touch with traders and are ready to help. Do not hesitate to contact us if any questions or concerns appear.

Best regards,
Olymp Trade team.

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Hi sir my withdrawal still pending please do something i need my money very urgently my brother need money he is in hospital please do fast
Id 48055116
Email [protected]@gmail.com

Aug 1, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2022

Olymp Trade Customer Care's response Greetings, Prince77716

Thank you for staying in touch with us. We remember about your case and doing everything to solve it as quickly as possible. We kindly ask you to refrain from creating new reviews and to have a communication in one thread: https://www.consumercomplaints.in/olymp-trade-withdrawal-not-credit-in-my-account-c3223226

Thank you for your cooperation!

Best regards,
Olymp Trade team.

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Basically, buy or sell orders open almost instantly. But sometimes it takes about 3 seconds to open orders. Worst is that it happens when price has to change quickly.
For example, few days ago important economic event was supposed to happen. I knew how it would affect market, and when news was released, I tried to open position. Order didn't open immediately and during this time price changed a lot. As result, I didn't make profit. Why are orders not opened immediately at the most critical moments? What does it mean?

Jul 1, 2022

Complaint marked as Resolved

I suppose I smarter than I thought... I think I should pay more attention to the information presented by the broker. I neglected this thing and it turned out to be crucial. If I had read the information, I wouldn't distract olymp trade representatives from their duties.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 30, 2022

Verified Support

Greetings, Sufarih.

Regarding your situation, it takes some time to get data from the server, so it is common for the transaction not to be executed right away. According to the regulations, it is okay for this process to take up to 4 seconds. Delays may not always happen, but it depends on the current load speed on the server.

In these cases, you can check the Internet speed. Please ensure that it is more than 30 Mbps for the platform to perform solidly. As a rule, delays do not significantly affect the result of the transaction.

But if you feel such delay is critical for you, we recommend that you increase the expiration time of your transactions or temporarily refrain from trading. Another way to check the current response time is to make a trade on the demo account before opening a position in the real account.

If you need more information, you can always contact our technical support! We hope that you will reconsider your opinion about our platform.

Best regards, Olymp Trade team.

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When I started trading here I was a total newbie, but nowadays I have already gained particular experience in trading.
However, I still can't understand one thing on olymp trade platform. I read that there is an opportunity to open several graphics on the desktop platform, but I can't! It's quite outrageous thing. Either I was cheated, or I just dumb, but I urge olymp trade specialists to clarify me this thing.
I believe you will respond me, as I am waiting for it.

Jul 3, 2022

Complaint marked as Resolved

OMG, thanks to represntatives... you have clarified all these things to me and I turned out to be really dummy :D this information is presented right in the help center, and actually I even detected that lota of things are clarified in this help center. guess that I'd gotta be attentive...

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2022

Olymp Trade Customer Care's response Hello, Nishahar.

Thanks for getting in touch. We are glad that you have gained trading experience with us.

Regarding your question on how to open two charts, the website version of the trading platform allows you to view two charts as one. To open the second chart window, you can click in the lower-left corner on the third icon. These two charts can observe 2 different assets or the same asset with different time frames.

Hope we clarify your question. Do not hesitate to contact us if any questions or concerns appear.

Best regards, Olymp Trade team.

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I had try to deposite 30 dollars in olymp trade as the amount was deducated from my bank account, the olymp trade did not deposite the amount in my olymp trade live account as well as they did not refund it back, as 9 days passed away.

Aug 1, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2022

Olymp Trade Customer Care's response Greetings, Vishujagtap.

Thank you for letting us know about this. We would like the opportunity to resolve this issue immediately.

Please provide your ID account to our support team. This way we will be able to sort out your case and provide comprehensive support. You can contact us any convenient way: via e-mail [protected]@olymptrade.com or in the live chat at olymptrade.com. They will clarify the current status of your situation.

We hope you can update your review once your case is resolved.

Best regards, Olymp Trade team.

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Hello sir, I withdrawal 250 $ after 2 month ago but did not get withdrawal amount in bank . I provided my bank statement to olymp trade customer support by mail . After some time they give arn number & say that track your payment through arn number in your bank . But bank employee say that there is nothing any system to check & track your payment issues . Please give solution for this matter.

Mob:[protected]

Aug 2, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2022

Olymp Trade Customer Care's response Hello, Habee.

Thanks for bringing this to our attention. It is important for us to provide great customer service, so we want to sort out your case in more detail. Please specify your account ID. This way we can contact you and resolve your case.

Or you can reach out directly tour the official support team via:
- e-mail at [protected]@olymptrade.com,
- in the live chat at olymptrade.com, or
- in our group facebook.com/olymptradecom/

We will be happy to help you as quickly as possible. Thank you for your cooperation!

Best regards, Olymp Trade team.

Jun 30, 2022

Updated by Habee Dese sir,
Name:Habeeb raheem
Account ID:41998212

Thaku4ur response

Verified Support

Jun 30, 2022

Olymp Trade Customer Care's response Hi, Habeeb Raheem!

Thanks for the information. Our specialists will contact you soon to resolve this case. We will be glad if you update the review when the situation is resolved.

Best regards,
Olymp Trade team.

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Eheidoebb

Jun 26, 2022

Olymp trade is a fraud in withdraw recently

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Habee's [Complaint's author] reply, Jun 27, 2022

Plzz tell any solution

Olymp Trade Customer Care's response, Jun 30, 2022

Verified Support

Hello, Eheidoebb.

It's a pity to hear that you have come to this conclusion. Unfortunately, we have been experiencing technical difficulties with UPI lately. However, our specialists have directed all their efforts to resolve the situation immediately. We fulfill our obligations to traders and are a decent and transparent broker.

If you have any unresolved questions, please let us know. We will be pleased to help you.

Best regards, Olymp Trade team.

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Address: Baneswar chak pin 721658

RRN:
[protected] INR;
[protected] INR;
[protected] INR;
[protected] INR;
[protected].68 INR.plz help sir this rrn number give olymp trade but this amount not credit my upi link bank account plz help plz help

Olymp Trade customer support has been notified about the posted complaint.

Jun 25, 2022

Updated by Eheidoebb Sir plz help 20 days ho geya ha payment abhi tak bank main nehi aya hai

Verified Support

Jun 30, 2022

Olymp Trade Customer Care's response Hello, dear Eheidoebb!

Thank you for writing to us. We would like to resolve this situation immediately. Please specify your ID in the comments.

Best regards,
Olymp Trade team.

Jul 07, 2022

Updated by Eheidoebb Id[protected] plz help 30 days ho geya hai abhi tak 579$ credit nehi hua hai bank main

Verified Support

Jul 12, 2022

Olymp Trade Customer Care's response Hello, Eheidoebb!

Thank you for the information. We have transferred your data to our specialists. They will contact you soon to resolve this issue.

Best regards,
Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 42

Deposited money is not added in Olymp trade account

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Indicators don't work correctly.

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Regarding withdrawal

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What's wrong with the system of statuses

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Deposit not received

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Withdrawal Request June 22

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Why so long?

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Deposit struck

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Withdrawal Request is pending since 31st May 2022

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Deposit of Money

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Why new orders don't open?

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Wanna change my email!

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My money is lost

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Problems for the first time

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Withdrawal not credited

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Orders open slowly

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How to open two charts

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Not giving my money

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Withdrawal amount not getting in my account

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RRN: 215384922059 - 23267 INR; 215384923042 - 10083 INR; 215384923072 - 6882 INR; 215384923092 - 3824 INR; 215384922201 - 847.68 I

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