I barely lost my earned money. I don't know what to do, I try to apply to customer support team but everything was for nothing, I cant understand where did my money go. Guess that the mechanism of depositing/withdrawing money is imperfect, because still there are situation when money is being lost!!
I urge the reprsentatives of the company to clarify this moment to me, I ordered a bank transfer yesterday and still ain't receive my profits, which I earned due to hard work!
Jul 5, 2022
Complaint marked as Resolved Oh my gosh... I gotta be attentive the next time. My inattentiveness always leads to such situations, when I accuse someone of something, but in fact it's my bad.
I guess, olymp trade representatives are the most endurable representatives, as they have to listen to such a crap all the time from traders :D
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2022
Olymp Trade Customer Care's response Hello, Burashahush.
Thank you for letting us know about this. We understand that is your hard work money. That is why we would like to resolve your situation immediately. It is necessary for us to check your current status by having your ID account. Please specify your ID so that we can transfer it to our experts. They will investigate and provide comprehensive support.
We hope that you can update your review once your case is resolved.
Best regards, Olymp Trade team.
Verified Support
Jul 07, 2022
Olymp Trade Customer Care's response Hello, dear Burashahush!
Thank you for resolving the complaint and writing back to us. It is totally normal to make a mistake or have a little misunderstanding. Our job is to clear any hiccup for users. And it is our pleasure that your case is solved.
If there's anything else we can do to help, we are willing to.
Best regards, Olymp Trade team.
![Samruddha Jeevan Multi State Multi Purpose Co-Operative Society [SJMMCSL]](/thumb.php?bname=1&src=samruddha-jeevan-multi-state-multi-purpose-co-operative-society-sjmmcsl.jpeg&wmax=182&hmax=300&quality=90&nocrop=1)
Regarding your situation, it takes some time to get data from the server, so it is common for the transaction not to be executed right away. According to the regulations, it is okay for this process to take up to 4 seconds. Delays may not always happen, but it depends on the current load speed on the server.
In these cases, you can check the Internet speed. Please ensure that it is more than 30 Mbps for the platform to perform solidly. As a rule, delays do not significantly affect the result of the transaction.
But if you feel such delay is critical for you, we recommend that you increase the expiration time of your transactions or temporarily refrain from trading. Another way to check the current response time is to make a trade on the demo account before opening a position in the real account.
If you need more information, you can always contact our technical support! We hope that you will reconsider your opinion about our platform.
Best regards, Olymp Trade team.