Olymp Trade Complaints & Reviews

I have trading account in olymp trade with email address- [protected]@outlook.com.

My all payment documents and kyc docs completed so they have given me false reason and said that my uploaded selfi is not mine and closed account .
It means this is spam broker .

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 13, 2022

Verified Support

Greetings, Taraben Darji.

It's a pity that you have made this conclusion. To meet the standard of our regulator - Finacom and the title for a reliable broker, all verification steps are strictly followed by the rules. In this process, all documents and pictures are supposed to be consistent. Our specialists check these inputs very carefully.

However, we are willing to check again if anything is missing. Please provide us with your ID account. So that we can double-check.

Best regards, Olymp Trade team.

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Hii olymptrade my account id :91128740 my money is deducted from account but showing transaction failed in olymptrade and money is not refill in my account today is more than 3 day and i submit customer support document more than 3 time but not any response

+2 photos

Aug 12, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

Olymp Trade Customer Care's response Greetings, Siraj Shekh.

Thank you for letting us know about this. Unfortunately, currently we have a technical issue with UPI. We would like to solve this case right away.

Regarding your deposit delay, we have passed and created a task for our specialists. They will check your case, and then contact you once they have a solution.

Kindly be patient with us.
Best regards, Olymp Trade team.

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My id : 90932227 I deposited 10$ using upi on 4 july 2022from my side transaction is successful but it showed failed in your app i also email you many time every time there are different person who respond to my mail and ask me to send screenshots and i send you screenshots almost 7 times but nothing happened your customer care excutive only tells me to wait you said to wait 5 days i waited but i will not wait one more day now you have the worst customer service i have ever seen in my life i also email to your supervisor email but they also do nothing just tell me to wait
I am fed up of this just return my money back i just don’t want to hear any other excuses from you just return my money

+2 photos

Jul 12, 2022

Complaint marked as Resolved

I got my money and sorry olymp trade if i said any wrong things to you in my frustration

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

Olymp Trade Customer Care's response Greetings, Shubhashishpaul.

Thanks for the update. We understand that sometimes waiting brings negative emotions. We were glad to successfully solve your case. Do not hesitate to contact us if any questions or concerns appear.

Best regards,
Olymp Trade team.

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K

kashish kashyap

Jul 18, 2022

What is this ?

Deposit money not credited - Comment #4024155 - Image #0

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K

kashish kashyap

Jul 18, 2022

i want just back my money !

Deposit money not credited - Comment #4024159 - Image #0

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Address: Mantoor road, Near hosanna church

Hello my name is thimothy (user id[protected] have deposited 20$ in olymp trade app but the money has not showed in live face but my money has been credited from my account so i request you to add my money to live account

+2 photos

Aug 19, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

Olymp Trade Customer Care's response Greetings, S Thimothy.

Thanks for bringing this to our attention. We would like to solve your case now. Regarding your deposit delay, we have passed your ID account to our financial specialists. We will sort out the situation and contact you shortly with comprehensive support.

Best regards, Olymp Trade team.

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My money is deducted from account but showing transaction failed in olymptrade and money is not refill in my account please refund my money into my account
My UPI I'd is [protected]@ibl

+2 photos

Aug 12, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

Olymp Trade Customer Care's response Hello, Youtube SeSSNO.

Thank you for bringing this to our attention. Unfortunately, we are having a technical issue with UPI. Right now we would like to solve your case soon.

Please help us to provide your Olymp Trade ID account. With this, we would be able to check your situation and contact you shortly with comprehensive support.

We are waiting for your response.
Best regards, Olymp Trade team.

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Kaushiki Basu

Jul 21, 2022

Same happen to me

My money is deducted from account but showing transaction failed in olymptrade and money is not refill in my account please refund my money into my account ...

My money is deducted from account but showing transaction failed in olymptrade and money is not refill in my account - Comment #4025555 - Image #0

My money is deducted from account but showing transaction failed in olymptrade and money is not refill in my account - Comment #4025555 - Image #1

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My money of amount 1500 has been deducted from my bank account but not yet credited to my trading account.. I made the payment through upi... My trading account number is 91147480
Please look into the problem and solve it. I'm also attaching the payment proofs..

+2 photos

Aug 20, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

Olymp Trade Customer Care's response Hello, Yogesh8193.

Thank you for letting us know about this. We are currently having a technical issue with UPI. We would like to solve your situation right away.

Regarding your deposit delay, this is a task for our financial specialists. We have passed your ID account. They will check the current status and contact you with an update.

Best regards, Olymp Trade team.

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Address: Kudwa. Mathia Bakuchiya

Sir my account balance is not show 700 hundred i am debited for 700 rupyes olymp Trade app and shows my previous account is credited balnce but this wallet is not show my balance.and my transection id is[protected] from upi transection..

Please sir help me now

Aug 13, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jul 09, 2022

Updated by 88071200 Please credit amount

Verified Support

Jul 13, 2022

Olymp Trade Customer Care's response Hi!

Thank you for reaching out to us about it. Right now, we are facing a technical issue with UPI. But we can fix the case for you.

We have passed your ID account. They will investigate your case and reach out to you with the current update.

Best regards,
Olymp Trade team.

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Address: Maharashtra

Deposit amount deduction to my UPI account but I am not received my live olymp trade not received I am contact to olymp customer support he is telling up to 48 received your refund amount received to your account but more than 5 days completed I am not received my refund amount please solve my problem immediately trader ID[protected]

+1 photos

Jul 9, 2022

Complaint marked as Resolved

Contact number- 8485816713 Email - [email protected]

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

Olymp Trade Customer Care's response Hello, Xpany.

Thanks for bringing this to our attention. Currently, we are having technical issues with UPI. We would like to solve your situation immediately.

We have passed your ID account and created a task for our financial specialists. They will investigate your deposit delay and contact you with an update and comprehensive support.

Best regards, Olymp Trade team.

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G

Gurjot Sran

Jul 10, 2022

[protected] and [protected]@gmail.com

place my problem solve

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Olymp Trade Customer Care's response, Jul 12, 2022

Verified Support

Hello, Gurjot Sran!

Thank you for contacting us. Our specialists will contact you soon to solve your case.

Best regards,
Olymp Trade team.

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My id : 90932227 I deposited 10$ using upi on 4 july 2022from my side transaction is successful but it showed failed in your app i also email you many time every time there are different person who respond to my mail and ask me to send screenshots and i send you screenshots almost 7 times but nothing happened your customer care excutive only tells me to wait you said to wait 5 days i waited but i will not wait one more day now you have the worst customer service i have ever seen in my life i also email to your supervisor email but they also do nothing just tell me to wait
I am fed up of this just return my money back i just don’t want to hear any other excuses from you either return my money or tell me that you are running an scam

+2 photos

Jul 12, 2022

Complaint marked as Resolved

I got my money and sorry olymp trade if i said any wrong things to you in my frustration

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

Olymp Trade Customer Care's response Hi, Shubhashishpaul.

Thank you for writing to us. We apologize for the inconvenience of waiting. It was a pleasure to help you with this case. Feel free to reach out to us if any other questions emerge, we will be glad to help.

Best regards,
Olymp Trade team.

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It's been more than 36 hours. I requested for INR 830 withdrawal, it is showing payout in progress. But till now, there is no money transfer to my bank account.
Please consider this problem. Make it process faster.
User ID: 91122543

+1 photos

Jul 8, 2022

Complaint marked as Resolved

Sir i did withdrawal but i haven't got my money yet it's been too much time please give me my money soon email :[email protected]

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2022

Olymp Trade Customer Care's response Hi, dear Rahul.

Thank you for bringing this to our attention. Unfortunately, we are having a technical issue with UPI, but we can solve your case soon.

Regarding your withdrawal deposit, this is the task for our financial specialists. We have passed your ID account to them. They will check your withdrawal status and reaching out to you with comprehensive support.

Best regards, Olymp Trade team.

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I tried to withdraw INR 1500 first, it was returned back to my olymp account.
Again, I tried to withdraw INR 25, 000. It's been more than 3 hours but till now money isn't credited to my bank account.
Why withdrawal process isn't working? Why it used to give back money to olymp account? I want to withdraw as fast as you can.
I need money so urgently.
I used IMPS method. Kindly solve this issue. USER ID: 79878460
Email ID: [protected]@gmail.com

+1 photos

Aug 15, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jul 11, 2022

Updated by ARJUN TOMAR It's been approx. 3 days waiting. It's so frustrating now. Kindly please process my money faster. I need it so urgently.

Verified Support

Jul 13, 2022

Olymp Trade Customer Care's response Hello, Arjun Tomar.

Thank you for reaching out. We understand the emergency of your case. We would like to solve it right away.

Regarding your withdrawal deposit, we have passed your ID account to our financial specialist. They will check your withdrawal status and contact you soon with the update.

Kindly be patient with us.
Best regards, Olymp Trade team.

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I have deposited 700 rupees and 48 hrs have been passed, also the in-app transaction shows it's failed but the money have been debited from my account it's a successful transaction according to bank, please resolve this ASAP
([protected])-transaction ID

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2022

Olymp Trade Customer Care's response Greetings, Fahimamd.
Thank you for letting us know about this. We are facing technical issues with UPI. We would like to solve your case soon.

Kindly provide us with your ID account in the comment. So we can create a task for our financial specialist. With your ID account, they can check the deposit and reach out to you later with an update.

Waiting for your comment.
Best regards, Olymp Trade.

Jul 13, 2022

Updated by fahimamd thankyou for the response, my OLYMP TRADE user ID is[protected]

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It's been more than 36 hours. I requested for INR 1500 withdrawal, it is showing payout in progress. But till now, there is no money transfer to my bank account.
Please consider this problem. Make it process faster.
User ID: 79878460

+1 photos

Jul 8, 2022

Complaint marked as Resolved

Got money back in my olymp account.

Olymp Trade customer support has been notified about the posted complaint.

Jul 08, 2022

Updated by ARJUN TOMAR I got my money back to my olymp account. But why it was not transferred to my bank account? Why can't I withdraw by IMPS?

Verified Support

Jul 13, 2022

Olymp Trade Customer Care's response Hello, Arjun Tomar.

Thank you so much for writing back to us. We are glad that your case is solved and that you received the money.

If there is anything you need, please feel free to contact us.
Best regards, Olymp Trade team.

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S

sagar dibya

Jul 8, 2022

kitna time laga

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I knew that this broker offers an opportunity to trade bonuses and even withdraw the profit from them, but there is no opportunity to withdraw bonus funds.
It's okay. Recently wanted to get a subscription on 3 months and I was sure that I could use bonuses to subscribe.

Actually, I wanted to ask customer support but didn't want to distract them. I believe that this subscription might be paid with bonus funds which were given by the platform to me. However, it's not like that! How should I dela with bonuses in order to pay for subscription?

Jul 13, 2022

Complaint marked as Resolved

Wow... I thought it's easier than it turned out. Nevertheless, big thanks to the whole olymp trade team. You have clarified me everything, I guess, I will read the information thoroughly the next time in order not to distract them from the duties.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2022

Olymp Trade Customer Care's response Greetings, Punished.

Thank you for reaching out. We would like to answer your questions as below:
1. No, you can’t withdraw the bonus, but you can withdraw the profit gained from bonuses. It can be withdrawn any moment and without any further conditions. When you submit a withdrawal request, your bonuses are deducted.
2. No, you can’t buy a subscription with bonuses. You cannot use the bonus money to pay for the Market features.

Hope we clarify all of your questions. If you have any questions, do not hesitate to reach us.

Best regards, Olymp Trade team.

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Address: Baneswar chak

Plz sir help me sir my 579$ is not credit my bank account it is 30 days fill today plz help me my 579 $ withdraw req number this funds not credit my bank account

+1 photos

Olymp Trade customer support has been notified about the posted complaint.

Jul 13, 2022

Updated by Eheidoebb Sir plz help

Jul 13, 2022

Updated by Eheidoebb Sir 1 month ka transaction dekhiye abhi tak koi amount nehi aya hai 579$ ka

Jul 13, 2022

Updated by Eheidoebb Plz help kijiye OLYMP TRADE plz

Verified Support

Jul 13, 2022

Olymp Trade Customer Care's response Hi, Eheidoebb.

Thank you for letting us know about your withdrawal delay. Unfortunately, we are having technical difficulty with UPI. We would like to solve your case now.

Please let us know your ID account. With it, we can track your transaction and contact you with the current status later.

Best regard, Olymp Trade team.

Jul 15, 2022

Updated by Eheidoebb [protected]account id,
[protected]$ transaction I'd
Sir plz help 30 days ho geya hai bank main money nehi aya hai abhi tak

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Address: Mumbai Maharashtra

Ho gya tha ki baat nhi hai na to be a

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 8, 2022

Verified Support

Greetings!

Dear users Сonsumer Сomplaints, please pay attention that this is a fake account and it has nothing to do with our support service. You can contact our support team in their Help section on the platform.

We have sent a request asking to remove advertising content. It mentions the suspicious phone number that is potentially dangerous to Consumer Complaints users. Kindly take measures. Otherwise, we will have to flag this review for removal.

Best regards,
Olymp Trade team.

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Address: Mumbai Maharashtra

Jaan ji ki baat nhi hai na to be a great day

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 8, 2022

Verified Support

Hi!

Dear users Сonsumer Сomplaints, please pay attention that this is a fake account and it has nothing to do with our support service. You can contact our support team in their Help section on the platform.

We have sent a request asking to remove advertising content. It mentions the suspicious phone number that is potentially dangerous to Consumer Complaints users. Kindly take measures. Otherwise, we will have to flag this review for removal.

Best regards,
Olymp Trade team.

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Its been 5 days but my ₹1343 has not been transferred to my account and they have deducted feom my upi
My id is 58632617 on olymp trade

+1 photos

Aug 13, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2022

Olymp Trade Customer Care's response Greetings, Pranjal Chauhan 45.

Thank you for letting us know about this. Currently, we are having a technical issue with UPI systems. Hope you accept our apologies.

Regarding your deposit delay, we have passed your ID account to our finance department. They will sort out the situation and contact you shortly with comprehensive support.

Best regards, Olymp Trade team.

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S

S Thimothy

Jul 10, 2022

Olymp trade-upi deposite problem

Hello i am thimothy (user id I[protected] have deposited 20$ in olymp trade but it has not shown in live account but the money from my wallet has been credited so i request you to please send my money to my olymp trade account user id 81609904

Upi deposit problem #2 - Comment #4020013 - Image #0

Upi deposit problem #2 - Comment #4020013 - Image #1

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Olymp Trade Customer Care's response, Jul 12, 2022

Verified Support

Hello, S Thimothy!

Thank you for contacting us. Please let's continue the communication on this case in one place at the link: https://www.consumercomplaints.in/olymp-trade-i-have-upi-deposit-problem-c3240966

Best regards,
Olymp Trade team.

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Let me describe the problem I encountered at olymp trade recently. I usually enter the platform from two devices: my PC and smartphone. But two weeks ago I was at my friend's house and my phone was charging. I entered the platform from his laptop with no difficulties. However two days ago I entered the platform from another PC and today I found out that I have no access to my account. I tried don’t know how many times but I just can’t enter it as if I have no account at all. If it’s the issue with the last PC, then why did I had access after I entered from another device the first time. I am completely puzzled by the situation. Right now I’m trying to contact the client support to clear things up. But the whole situation is frustrating to say the least.

Jul 11, 2022

Complaint marked as Resolved

This is another example that you have to read the terms and conditions properly. Or in my case, the olymp trade blog properly. If I would do that then I would know that your account will probably be blocked if you enter the personal area from different devices. The thing is, there is nothing to complain about, because it is done for the sake of traders’ security. Thus Olymp trade proved once again that its reliability is something that should be considered.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2022

Olymp Trade Customer Care's response Hi, Usman_Bhatnagar.

Thank you for contacting us. You can contact us:
- via e-mail [protected]@olymptrade.com
- in a live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/

We will help you! We will be very grateful for the update on your issue.

Best regards,
Olymp Trade team.

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I started trading about a year ago and everything went nice. Olymp trade provides nice trading products, exactly the ones i need. Earlier I trade via Metatrader 4 with another broker, but once i switched to Olymp Trade I prefered it branded trading platform.
Is it matter of habbit or not, but I installed a desktop version of it. And here I have one problem with it. Once I make my order and it executes I can't find it in the deals history for about five or ten seconds. I don't say it somehow could affect my trading, but it quite puzzled me couple times and I want to know how to correct it.

Jul 6, 2022

Complaint marked as Resolved

Ok, so I got it. Problem was solved faster than I think and it waas all due to my internet connection. Now i got sufficient speed and delay I was talked about dissapear. Just nice!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2022

Olymp Trade Customer Care's response Hello, Pushatih.

Thank you for writing back to us. We are glad that your question is solved. Internet speed affects how smoothly the platform is operating. When you check the Internet speed, kindly make sure it is more than 30 Mbps for the platform to perform stably.

Feel free to reach out to us if any other questions emerge, we will be glad to help.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 40

Account closed illegally with false excuses

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Olymp Trade My money is deducted from account but showing transaction failed in olymptrade and money is not refill in my account

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Deposit money not credited

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I have upi deposit problem

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My money is deducted from account but showing transaction failed in olymptrade and money is not refill in my account

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Deposit of my money

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My account balance is not show

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Deposit after zero balance problem

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Upi deposit fraud

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Withdrawal of money did not reach my bank account

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Withdrawal amount isn't credited to my bank account. I used IMPS method. They used to retur money back to olymp account.

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UPI deposit

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Withdrawal delay

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Subscription

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My 579$ money is not received in my upi link bank

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But I have a great time I see itddd

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Hyy naa re re re re re

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Upi deposit problem #2

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No access to my account unexpectedly

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Technical issues

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