I knew that this broker offers an opportunity to trade bonuses and even withdraw the profit from them, but there is no opportunity to withdraw bonus funds.
It's okay. Recently wanted to get a subscription on 3 months and I was sure that I could use bonuses to subscribe.
Actually, I wanted to ask customer support but didn't want to distract them. I believe that this subscription might be paid with bonus funds which were given by the platform to me. However, it's not like that! How should I dela with bonuses in order to pay for subscription?
Jul 13, 2022
Complaint marked as Resolved Wow... I thought it's easier than it turned out. Nevertheless, big thanks to the whole olymp trade team. You have clarified me everything, I guess, I will read the information thoroughly the next time in order not to distract them from the duties.
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Jul 13, 2022
Olymp Trade Customer Care's response Greetings, Punished.
Thank you for reaching out. We would like to answer your questions as below:
1. No, you can’t withdraw the bonus, but you can withdraw the profit gained from bonuses. It can be withdrawn any moment and without any further conditions. When you submit a withdrawal request, your bonuses are deducted.
2. No, you can’t buy a subscription with bonuses. You cannot use the bonus money to pay for the Market features.
Hope we clarify all of your questions. If you have any questions, do not hesitate to reach us.
Best regards, Olymp Trade team.
Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. Please specify your account ID and describe your situation in more detail.
Best regards,
Olymp Trade team.