Olymp Trade Complaints & Reviews

Faced quite a confusing situaion with verification here. When I opened an account I knew that I gotta upload the documents and send them in order to verify my account otherwise my account (or access to trading) might be closed.
Yeah, I knew everything, however, I did everything correctly and was promised that documents will be checked within 24 hours.
Today is the second day after I sent the documents and still have no respond from the representatives. What's going on?

Jul 9, 2022

Complaint marked as Resolved

Oh God... I had to be more attentive to the details. As usual, I scrolled the page and read the wrong information, that's why I asked this question. I think I should be more vigilant the next time. Better devote more time to researching the information.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2022

Olymp Trade Customer Care's response Hello, dear Shaitan_Gokhale!

Thank you for contacting us. Once all your documents are uploaded, the verification can take from 1 to 5 working days. Please specify your ID so that we can check the status of your verification.

Best regards, Olymp Trade team.

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I had put withdraw request of 8561 amount but olymp trade is not even giving my money not responding toward matter.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 7, 2022

Verified Support

Hi, Rishi8594.

We kindly ask you to refrain from copying your reviews and to communicate in one review below. Thank you for your cooperation!

Best regards, Olymp Trade team.

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I had deposited 10000 INR. on 18th June, money is debited showing in my olymp trade account as pending kindly return my money back.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 7, 2022

Verified Support

Greetings, Rishi8594.

Thanks for bringing this to our attention. Regarding your deposit delay, please provide us with your ID account. In this way, we can sort out your situation. Our financial specialist can contact you with comprehensive support.

We are waiting for your response!
Best regards, Olymp Trade team.

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I don’t understand the olymp trade system really. I did everything the instruction said. I gathered all the required documents and sent them to the company yesterday. However I still can’t deposit funds to start trading. At this point I don’t know what else can I do. Of course I adressed the client support for this issue. But haven’t got the answer yet. In the end maybe it’s a sign that I shouldn’t start trading at all. I need to think about it.

Jul 8, 2022

Complaint marked as Resolved

Gosh I feel so stupid. I found an olymp trade blog that states clearly that the verification process can take up to 5 days in some cases. So big thanks to the olymp support that cleared everything up. And sorry for being such a fool.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 7, 2022

Verified Support

Hi there, Nazir_Dhingra!

Thank you for keeping us informed. We know that our clients are used to fast and smooth KYC processes on the Olymp Trade platform. Please share your account ID and we will check the status of your verification.

Best regards, Olymp Trade team.

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I have made a request for money withdrawal of INR 3044 on 1 July. It was already debited from my olymp trade account 79599723, dut till now it is not credited to my account.
Mail id- [protected]@gmail.com

Jul 5, 2022

Complaint marked as Resolved

Withdrawal credit

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

Olymp Trade Customer Care's response Hi, Pk357159!

Thanks for the update. We were glad to help you promptly. Do not hesitate to contact us if any questions or concerns appear.

Best regards,
Olymp Trade team.

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I’ve deposited INR 700 on 11:43 pm, July 3 but the profile doesn’t show the money deposited. Please take immediate action.

+1 photos

Aug 7, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2022

Olymp Trade Customer Care's response Hello, Itsokaydeepti.

Thanks for letting us know about this. Regarding your situation is a task for our financial specialist, please provide us with your ID account. In this way, we can sort out your situation and contact you with comprehensive support.

We are waiting for your response!
Best regards, Olymp Trade team.

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Address: MAKARBAGSAHI,, BUXI BAZAR, CUTTACK

I have deposited 30$ in my account and it's more than 48 hours that my account has not been refilled. The client support is not helping that much. Plz look into the matter.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 7, 2022

Verified Support

Greetings, Kumar Annav.

We are sorry to hear you had such an experience, but we really appreciate you bringing this issue to our attention. Unfortunately, at this moment there are technical difficulties with UPI. We hope you will accept our sincerest apologies.

Please provide your ID account in the comments. This way we will be able to sort out your case and provide comprehensive support.

We are waiting for your response!
Best regards, Olymp Trade team.

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Address: #, #151, 27th Cross, 6th Block Jayanagar, Bangalore

I had made Deposit of 25000rs .But till now i had not received please have check and do . I had attached screenshot payment also plz have check and do needfull.

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Aug 9, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

Olymp Trade Customer Care's response Greetings, $anjau.

Thank you for letting us know about your case. Regarding your deposit delay, please provide us with your ID account in the comment. So we can make a task for our financial specialists. They will investigate your case and contact you soon to provide comprehensive support.

We are waiting for your response.
Best regards, Olymp Trade team.

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I have deposited 2 times INR 1580 to from my bank account to Olymp trade account(Id[protected] date 29/06/2022, 3/07/2022. But the trading app shows that the transaction is failed in transaction history and still the money is neither added in trading account nor return back to bank account... Kindly help me...

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Aug 13, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2022

Olymp Trade Customer Care's response Hello, RC1990.

Thank you for bringing this to our attention. Currently, we are facing a technical issue with UPI. We would like to solve your case soon.

This is the task for our financial specialists. We have passed your ID account. They will investigate your case and reach out to you with the current update.

Kindly be patient with us.
Best regards, Olymp Trade team.

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I have deposited INR 3600 to from my bank account to Olymp trade account.. But the trading app shows that the transaction is failed in transaction history and still the money is neither added in trading account nor return back to bank account... Kindly help me...

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R

rc1990

from Ghaziabad, Uttar Pradesh

Jul 3, 2022

I have deposited 2 times INR 1580 to from my bank account to Olymp trade account.. date 29/07/2022.But the trading app shows that the transaction is failed in transaction history and still the money is neither added in trading account nor return back to bank account... Kindly help me..

Deposited money is not added in Olymp trade account - Comment #4016618 - Image #0

Deposited money is not added in Olymp trade account - Comment #4016618 - Image #1

Deposited money is not added in Olymp trade account - Comment #4016618 - Image #2

Deposited money is not added in Olymp trade account - Comment #4016618 - Image #3

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Olymp Trade Customer Care's response, Jul 6, 2022

Verified Support

Greetings, Rc1990.

Thank you for contacting us. We apologize for the inconvenience due to technical difficulties with UPI. Please specify your ID. Our team successfully solves such cases.

Best regards,
Olymp Trade team.

Olymp Trade Customer Care

Jul 6, 2022

Verified Support

Greetings, Vishnu Venkat.

Thank you for letting us know about this. We would like to solve your situation immediately. Regarding your deposit delay, please provide us with your ID account in the comment. So we can make a task for our financial specialists. They will investigate your case and contact you shortly to provide comprehensive support.

We are waiting for your response!
Best regards, Olymp Trade team.

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I have been trading on Olymp Trade platform for almost three weeks. I started using few indicators right from beginning. I need them to find entry points into market.
I checked from previous indicator signals that they showed excellent results. But when I started to trade with them, I found problem. Indicators were changing their signals after I opened trade! I open trade, and signal disappears or shows opposite direction after a while! It looks like cheating!

Jul 3, 2022

Complaint marked as Resolved

I tested indicators on demo account and realized that I was wrong... I'm sorry I wrote this complaint and made a fool of myself! As it turns out, all indicators show final value only after candle closes. That is, I should have waited for candle to close and only then look at indicators signals.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 5, 2022

Verified Support

Hello, Avalan.

Thank you that you have resolved the complaint. We appreciate it. Getting to know how to use an indicator could be confusing sometimes. That is why we encourage traders to practice new indicators and strategies on the demo account. In this way, you can learn how it works and measure if it is suitable for your trading.

Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I had requested for withdrawal on 19 June 2022 now it has been more than 10 days and still I haven't received a single penny back I have been complaining for it since 20 June 2022 but the reply in back is just that we have created a task for you and our financial department is currently in processing your task i am frustrated by this so inefficient service of such a renowned platform

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 6, 2022

Verified Support

Hi, Aayushijoshi.

We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like to solve your case immediately.

Regarding your withdrawal delay. We can have a push on our financial specialists’ investigation once we have your ID account. Please provide your ID account in the comment. We will make sure that our specialist understands your situation.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Jul 7, 2022

Verified Support

Hello, Aayushijoshi.

We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like to solve your case immediately.

Regarding your withdrawal delay. We can have a push on our financial specialists’ investigation once we have your ID account. Please provide your ID account in the comment. We will make sure that our specialist understands your situation.

Best regards, Olymp Trade team.

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When I started trading here I paid attention to the system of statuses, starter, advanced and expert. It was quite fascinating for me, I guess challenging.
I explored the conditions and actually recently wanted to acquire a new advanced status. I clearly remember that I require to have at least 490$ in order to get a new status. Now I have 495$ on my account and I still have a starter status. I dunno what's wrong with this system and why it doesn't work properly but it's quite disappointing to me.
I require an answer from the representatives on this matter.

Jul 6, 2022

Complaint marked as Resolved

The next time I will check out all the information twice or even more. If I knew that I would be mistaken I would never ask such a qeustions and never bother olymp trade represntatives. Hope the next time I will be more attentive in such a case. Better sacrifice my personal time to sorting out such issues rather than distracting the company.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 5, 2022

Verified Support

Greetings, Oloshanishah!

Thank you for reaching out. We would like to answer your question on the system of status. You can gain the upper status in 2 ways:

1. Deposit: The simplest way is to top up your account with the required amount:

Starter — from the minimum amount to $499/€499 inclusively
Advanced — from $500/€500 to $1, 999/€1, 999 inclusively
Expert — from $2, 000/€2, 000

To clarify your situation, you need to make a deposit of more than $500. In this way, your status would be upgraded to Advance.

2. XP:
You can also upgrade your status by earning experience points (XP). XP is given for making trades in a live account and completing tasks of your Trader’s Way. Once you gain enough XP, you can upgrade to the new status.

We hope we clarify your question. Please let us know if you have any further questions.
Best regards, Olymp Trade team.

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I deposited Rs 700 in my trading account id 90465376 on 18th June but it failed then I deposited Rs 700 on 19th June but that too failed, after that I mailed [protected]@olymptrade.com and informed. I was asked to wait for 24 to 48 hours but even after completion of 48 hours my money was not returned after that I mailed again then I was asked to deposit money in 5 working days today is 13 days Me or a lot of people like me still haven't got the deposit back. Which only proves that a big scam is going on in our country in the name of Olymp Trade, in which simple people are being cheated, so action should be taken against this company.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 6, 2022

Verified Support

Hello, Aryan7767.

Thank you for contacting us. Your review is very concerning to us. We are committed to providing satisfying customer service. Hope you will accept our sincerest apologies for this situation. We would like to solve the case for you immediately.

Regarding your deposit delay, this is a task for our financial specialists. We have passed your ID account. They will investigate the case and contact you with comprehensive support.

Please be patient with us.
Best regards, Olymp Trade team.

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I made multiple withdrawal on 19th June and 20th June (100 USD and 30.32 USD) Respectively...
I sent many emails to support team as suggested by previous Customer Agent, a week ago but no luck. Also I've Shared the statement till date as well. (No luck with Email support too)
Previously I used to get withdrawal in quick time (IMPS - UPI) anything. Now it says that amount is processed successfully but doesn't reflect in my bank
Today Also I did 107 USD Withdrawal it processed and I got email stating that The money has been successfully paid but where is the money ???? not in my a/c.

Withdrawal Req Numbers
1. Request no.[protected] June 2022)
2. Request no.[protected] June 2022)
3. Request no.[protected] June 2022)

Aug 17, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2022

Olymp Trade Customer Care's response Hello, Anuragdj.

Thank you for bringing it to our attention. Currently, we are facing technical issues with UPI. We hope for your acceptance of our apologies. We would like to solve your withdrawal delay now.

Please provide us with your ID account. So that we can create a task for our financial specialists. They can investigate and update you with the current status.

Waiting for your response.
Best regards, Olymp Trade team.

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Okay, I have some problems with the account verification. Let me explain. I’ve uploaded all the necessary documents five days ago, I believe. And till now there is no reaction. My account is not verified, nobody is saying a word to me. I can’t deposit funds into my real account and start trading. It is disappointing because I had plans for some assets, and now they’re gone. Right now I am waiting for a viable explanation from the broker’s side of what is happening.

Jul 1, 2022

Complaint marked as Resolved

I need to apologize to Olymp trade. I uploaded the card statement instead of the bank statement. And yesterday I got an email that notified me that the uploaded document was incorrect. I didn’t check the email in time. So I sent the correct document and hope it will go well this time.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 5, 2022

Verified Support

Greetings, Kalari_Rawoot.

Thank you for solving the complaint. We appreciate you writing back to us. Verification is very important for user account securities. So, this process requires a certain document. It could be a little bit confusing and complicated. In case users submit a wrong document by accident, we notify the email address that you have registered. We hope this time your verification process will run smoothly.

Feel free to reach out to us if any other questions emerge, we will be glad to help.

Best regards, Olymp Trade team.

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I made a deposit of $35 on 18 Jun and still not showing in my account. Lodged a complaint on 21 Jun because their platform was only allowing complaint after 48 hours have passed. Still the issue is not resolved. They promised to resolve the issue in 5 working days. it's 30th Jun so 8th working day. I want my deposit back.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 4, 2022

Verified Support

Greetings, Snj1986.

Thank you for letting us know about this. We are sorry to hear you had such an experience, but we would like to resolve your case as soon as possible. Regarding the deposit delay, kindly provide your ID account so that we can transfer it to our experts. They will investigate the situation and inform you of the current status.

Best regards, Olymp Trade team.

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I have made a request for withdrawal of 206 $ on 31st May 2022.It was already debited from my OLYMP TRADE Account [protected] But till date it is not credited in my account.So I contacted your OlympTrade chat box representative according to Harmeet Atwal the task id is created is 139184.

Today is 30th June 2022 already 29 days gone from withdrawal request date 31st May 2022.

Jul 31, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jun 30, 2022

Updated by niravdon I have made a request for withdrawal of 206 $ on 31st May 2022.It was already debited from my OLYMP TRADE Account [protected] But till date it is not credited in my account.So I contacted your OlympTrade chat box representative according to Harmeet Atwal the task id is created is 139184.

Today is 30th June 2022 already 29 days gone from withdrawal request date 31st May 2022.

Verified Support

Jun 30, 2022

Olymp Trade Customer Care's response Hello, Niravdon!

Thank you for contacting us. We would like to resolve this situation immediately. You have entered an incorrect ID. Please specify the correct ID here.

Best regards,
Olymp Trade team.

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Hello Team,

On 11th of June i deposit a Amount of ₹2100 in My Olymptrade Account through Phonepay Upi and It was A successful transaction but in my Olymptrade account it wasn’t showing.
So i mailed to Customer care of Olymptrade and they said that my amount will get credited within 48hours and its been 20 days i havent get my money back.
They asked me to Ask My Bank whether the transaction was successful or not and My bank sent me a letter that it was a successful transaction and receiver received the money.
After sharing this Olymptrade says that the amount is not with them so they are closing this . Conctact them after 30days.
Please help me getting my money back
I am attaching all the documents.

+2 photos

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2022

Olymp Trade Customer Care's response Hello, Sahilanand.

Thanks for bringing this to our attention. Unfortunately, right now, there are technical difficulties with UPI. Hope you accept our sincere apologies. We would like the opportunity to resolve this issue immediately.

However, according to the rules of the international payment system 30 days after the incident, the money can be returned to your payment source back or transferred to your trading account on the platform.

We would like to speed up this process for you, however, there are international rules for conducting transactions. So we asked you to wait and contact us later. It's a pity that it caused you negative emotions.

We will be glad if you update your review when the situation is resolved.

Best regards,
Olymp Trade team.

Jul 11, 2022

Updated by Sahilanand Hi
Now its been 30 days and i didnt not receive my money.
This is fraud .
I want my money back.i will file a case if i didnt get my money.
Attaching the same screenshots.

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Unfortunately, I lost my deposit. This would not have happened if broker allowed me to open additional orders!
Now I will describe situation in more detail.
I was sure that gold price would go up. That's why I opened several buy orders. It happened that price started to move down. To avoid losses, I opened more buy orders. After some time, price moved down again. Then I tried to open big buy order to compensate losses, but it did not work.
As result, price has made small movement upwards and continued to move downwards. If broker had not blocked my trade, I would have covered all losses with big order.

Jul 5, 2022

Complaint marked as Resolved

So... It turns out that in this way broker is not just trying to hinder my trading but, on contrary, trying to protect my deposit? To be honest, I guessed that something was wrong. Maybe, I should open fewer orders and use part of my margin. I understood everything, and I will work on my strategy! Thanks for answer!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 4, 2022

Verified Support

Hello, Barid_Bhatnagar!

Thank you for reaching out. It's a pity to hear that your trade didn't go according to plan. It would be extremely helpful if you let us know more details about your experience with us.

Kindly provide us your ID account in the comment. Another way for communication is to contact directly to our the official support team via:
- e-mail at [protected]@olymptrade.com,
- in the live chat at olymptrade.com, or
- in our group facebook.com/olymptradecom/

We are waiting for your response.

Best regards,
Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 41

Issues with verification

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Not able to withdraw money from olymp trade account

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Deposit not showing in account

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Long verification process

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Withdrawal not credit

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Funds not deposited

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Deposit via upi

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Payment

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Balance refund

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Deposited money is not added in Olymp trade account

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Indicators don't work correctly.

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Regarding withdrawal

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What's wrong with the system of statuses

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Deposit not received

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Withdrawal Request June 22

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Why so long?

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Deposit struck

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Withdrawal Request is pending since 31st May 2022

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Deposit of Money

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Why new orders don't open?

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