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Olymp Trade Complaints & Reviews

4
Updated: Jan 2, 2026
Complaints 1557
Resolved
1146
Unresolved
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Olymp Trade reviews & complaints page 38

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C
chetan1111
Jul 25, 2022
Resolved
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Deposit amount not reflect in app and its more than 1 month gone.
their customer support very bad and not able to solve my issue
Sep 21, 2022
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2022
Olymp Trade Customer Care's response
Hi, dear Chetan1111.

It's a pity that you have made this conclusion. To understand better about the case, we encourage you to let us know more details about your deposit pending. Please provide us with your ID account and describe the situation for us. We will pass your case to our financial specialist once we know your ID. They will be able to check the current status of your deposit and provide proper support.

Waiting for your response!
Best regards, Olymp Trade team.
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    T
    Thakur yuvraj singh
    from Jammu, Jammu and Kashmir
    Jul 25, 2022
    Resolved
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    Resolved

    Address: Jammu

    UPI I'd
    +1 photos
    Sep 5, 2022
    Complaint marked as Resolved 
    Olymp Trade customer support has been notified about the posted complaint.
    Verified Support
    Aug 02, 2022
    Olymp Trade Customer Care's response
    Hello, dear Thakur Yuvraj Singh.

    Thank you for writing to us and letting us know about this. Regarding your deposit pending of 2100 INR, we need to have your ID account, so that we can check the current status of the deposit. Kindly send us your ID in the comment. We will have our financial specialist check your case and will provide comprehensive support.

    Best regards, Olymp Trade team.
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      V
      VISHNU VARDHAN REDDY VEERAM
      Jul 24, 2022
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      I had multiple accounts on Olymptrade platform. Unfortunately I don’t know the policy terms and conditions regarding multiple accounts.

      Now, I want to unblock one account and block the remaining accounts.

      Please let me know the formal procedure to unblock my account.
      Olymp Trade customer support has been notified about the posted complaint.
      Hi, dear Vishnu Vardhan Reddy Veeram.

      Thank you for reaching out to us. Olymp Trade is certified as a trustworthy broker. To keep this title, we need to follow our regulator’s rules strictly. These rules are stated clearly in the Service Agreement. That is why we always encourage users to read it carefully before sign-up.

      If you disagree with the company’s agreement, you can describe the case to the reclamation department. By this way, they can take a look at the situation and provide the final saying. Here is the email: [protected]@olymptrade.com.

      Best regards, Olymp Trade team.
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        C
        Chump
        Jul 24, 2022
        Resolved
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        Resolved

        I made a transaction to my account of Rs2350 and it shows failed transaction. So please refund my amount to my paytm account as soon as possible.
        Merchant id: 91583387
        Gmail : [protected]@gmail.com
        Paytm id: [protected]@paytm
        +1 photos
        Sep 14, 2022
        Complaint marked as Resolved 
        Olymp Trade customer support has been notified about the posted complaint.
        Verified Support
        Aug 02, 2022
        Olymp Trade Customer Care's response
        Hi, Chump.

        Thank you for bringing this to our attention. Unfortunately, we are having a technical issue with UPI. We would like to solve this case now.

        We already passed your ID account to our financial specialist. They will check the current status of your deposit and contact you shortly with a proper solution.

        Best regards, Olymp Trade team.
        Aug 05, 2022
        Updated by Chump
        I haven't still received the payment and it has been more than 5 days. Please take look in to it.
        Verified Support
        Aug 12, 2022
        Olymp Trade Customer Care's response
        Hello, Chump.

        We are so sorry that you have to wait. Our financial specialists received your ID account and the details of your case. They have tried to call you 3 times to provide support. Unfortunately, the call did not reach you. So they left an email about this case’s current status. Kindly check your email.

        It would be great if you leave us an update on your situation.
        Best regards, Olymp Trade team.
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          V
          Vishal 9871
          Jul 24, 2022
          Resolved
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          Maine 7 june ko deposit kiya tha or 1 Mahina ho chuka hai mujhe kha gaya tha ek mahine mai apka refund aajayega but abhi tak nahi aaya hai mera refund bs time mang rahe hai but kuchh response nahi de rahe hai...ye raha mera deposit no [protected]/maine 11 July ko hi sare documents bahj diye the Olymp trade walo ko or ye khe rhe h 5 din intezar kre 11 July se 24 July ho gaya but abhi tak inka na koi response aaya hai na koi reply plzzz help
          +4 photos
          Sep 6, 2022
          Complaint marked as Resolved 
          Olymp Trade customer support has been notified about the posted complaint.
          Verified Support
          Aug 02, 2022
          Olymp Trade Customer Care's response
          Hello Dear Vishal 9871,
          Humay likhnay ka aur apni pending deposit ka status batanaye ka shukria. Hum app ki problem ko samaj saktay hain humaray liay yeh but jaruri hai kay hamaray customers satisfy hau hum app ki pending deposit kay issue ko jald sai jald solve kir rehay hain.

          Hum app ki account id ko apnay financial department ko pehlay hi forward kir chukay hain takay pending deposit ka issue solve hau.Hamara financial department expert app kay case ka status check kirnay kay bad app sai contact kir kay app ka issue resolve kiray ga.

          App kay patience ka shukriya
          Best Regards, Olymp Trade Team
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            S
            Shihazkaz
            from uppala, Kerala
            Jul 23, 2022
            Resolved
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            Resolved

            Hi i deposited 200$ on[protected] money got debited from bank but transaction failed from olymp trade side.but my money has been received by merchant acccount.i neeed my money back its been 10 days now told me to wait 10 days...i need refund please.
            my account id[protected]
            look into this ealry as possible
            +2 photos
            Sep 10, 2022
            Complaint marked as Resolved 
            Olymp Trade customer support has been notified about the posted complaint.
            Verified Support
            Aug 10, 2022
            Olymp Trade Customer Care's response
            Hello, Shihazkaz!

            Thanks for reaching out and bringing this to our attention. We deeply regret the inconvenience you have faced with your deposit. We regret to inform you that we are facing some technical difficulties with the UPI payment method. Our team is working to resolve this situation. We want to let you know that we have forwarded your details to our finance team. One of our specialists will get in touch with you to resolve this situation. Meanwhile, we would really appreciate your patience with us!

            Best regards, Olymp Trade team.
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              B
              bernatsha.sha
              from Vellore, Tamil Nadu
              Jul 23, 2022
              Resolved
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              Resolved

              I have deposited $300 via IMPS on Thursday, still not in my account it was more than 24 hours. It was really unfair i m waiting for so long even after everything got successful in transactions, my user r I'd is 47364094
              Aug 30, 2022
              Complaint marked as Resolved 
              Olymp Trade customer support has been notified about the posted complaint.
              Jul 23, 2022
              Updated by bernatsha.sha
              This is my Deposit request no [protected]

              Verified Support
              Jul 27, 2022
              Olymp Trade Customer Care's response
              Hi, dear Bernatsha.sha.

              Thank you for bringing this deposit delay to our attention. We would like to solve it now. We have passed your ID account to our financial specialist. They will check the current status of the deposit pending and provide you with comprehensive support.

              Best regards, Olymp Trade team.
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                P
                pandurangareddy pailla
                Jul 23, 2022
                Resolved
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                Scammers - Cheaters - lies - Proof attached with bank reply- Olymp trade Lie exposed.

                Dear Olymptrade Support Team

                I am having olymptrade account with userID : 89590784. I have deposited account using google pay (UPI) on 18th June 2022 and it was credited successfully to your account. Please see attached files for your reference. But the amount is not reflected in my live account (INR account) and nor credited back to my bank account. I have attached bank statement from June-18th to till date. I gave complaint...
                +3 photos
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                A
                Aditya_Alfaaz
                from Lucknow, Uttar Pradesh
                Jul 23, 2022
                Resolved
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                Hello my name is Aditya Kumar. On 19/07/2022 my account was blocked saying that I am violating some issues of yours and I didn't recieved any mail from you guys. Later on I found it in the spam section. I have deposited 75$ in my account and after getting profit the total amount was 95$ I am a student and I have deposited my last semester College fee in it. I am a poor guy. Please help me to get my money back. I have completed my verification and everything you said.

                I have to subit my college fee till 30/07/2022. Otherwise they'll call in my home for that. And my parents don't know that the fee is stuck there in your olymp trade account. Please help me...

                I am giving you my calling number [protected]. And Paytm number [protected].

                If I failed to give my fee then the college will not give me my admit card which means I'll not be able to give my exams. I am helpless. It scares me every night. It's giving me suicidal thoughts.

                Please unblock my account or give me my all money which is stuck in it.

                I am giving you my user id please do something.

                Name: Aditya Kumar
                User ID: 91400047
                My registered email: adityakumar.ak.[protected]@outlook.com
                Aug 28, 2022
                Complaint marked as Resolved 
                Olymp Trade customer support has been notified about the posted complaint.
                Verified Support
                Jul 27, 2022
                Olymp Trade Customer Care's response
                Hello, dear Aditya Kumar.

                Thank you for writing to us. We understand your feelings right now. It is a pity that your account was blocked. However, Olymp Trade is a certified and transparent broker. To keep this title, we need to follow strictly rules and regulations stated in the Service Agreement. Our regulator, Finacom, would treat every case equally.

                Regarding your request, it is recommended that you write an email to the claim department via [protected]@olymptrade.com. You can describe your situation to them. They can take a look at the case and finalize the needed action.

                Best regards, Olymp Trade team.
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                  S
                  Shihazkaz
                  from uppala, Kerala
                  Jul 22, 2022
                  Resolved
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                  Hi i deposited 200$ on 13-07-22 and my money got debited from bank and hasnt been credited to account.olymp trade showing failed transaction its been 10 days now i am waiting for my money.my bank shows money got credited to merchants account .please fix this i want my money credited to bank or my account so i can trade peacefully.its my life saving that i put.now i am desperate please fix.i would like refund to my bank account or olymp trade account.
                  my user id[protected]
                  my request number-[protected]
                  screenshots are provided
                  please look into this and fix my issue i need my money back pleasee.
                  +2 photos
                  Sep 5, 2022
                  Complaint marked as Resolved 
                  Olymp Trade customer support has been notified about the posted complaint.
                  Jul 23, 2022
                  Updated by Shihazkaz
                  please look into this ealry as possible
                  Verified Support
                  Jul 27, 2022
                  Olymp Trade Customer Care's response
                  Hi, Shihazkaz.

                  Thank you for bringing this to our attention. We would like to solve the case right away. We have passed your ID account to our financial specialist. They will come back to you with an update of the current status. We understand that you need this deposit in your account urgently, kindly be patient with us.

                  Best regards, Olymp Trade team.
                  Jul 28, 2022
                  Updated by Shihazkaz
                  still no update on this complaint feels like hope is lost
                  Verified Support
                  Aug 02, 2022
                  Olymp Trade Customer Care's response
                  Hello, dear Shihazkaz.

                  We are sorry to hear you had such a frustrating experience, but we really appreciate you letting us know about this. At the moment, our financial specialists have received information from your case. They are working on it and will call you to specify the current status of your task.

                  Best regards, Olymp Trade team.
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                    M
                    Mech-3rd 4021
                    Jul 22, 2022
                    Resolved
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                    Resolved

                    It's has been more than 48 hours. I requested for INR 710 withdrawal, it is showing payout in progress. But till now, there is no money transfer to my bank account. Please consider this problem. Make it process faster.
                    USER ID:89136878
                    +1 photos
                    Aug 27, 2022
                    Complaint marked as Resolved 
                    Olymp Trade customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 27, 2022
                    Olymp Trade Customer Care's response
                    Greetings, Mech-3rd 2021.

                    Thank you for letting us know about this withdrawal pending. We would like to solve the case now. We have passed your ID account to our financial specialists. We will check the current status of the withdrawal and get back to you shortly with comprehensive support.

                    Best regards, Olymp Trade team.
                    Withdrawal pending since more than 5 days. Please resolve this ASAP.

                    Withdrawal issues - Comment #4038870 - Image #0
                    It's has been more than 48 hours. I requested for withdrawal, it is showing payout in progress. But till now, there is no money transfer to my bank account. Please consider this problem. Make it process faster.
                    USER ID: 92973863

                    Withdrawal issues - Comment #4049946 - Image #0
                    Withdrawal issues - Comment #4049946 - Image #1
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                      J
                      Jegan Vishalakannan
                      from Paramakudi, Tamil Nadu
                      Jul 21, 2022
                      Resolved
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                      I have done my deposit on 19.07.2022 but the amount has been debited from my account but it was not updated in my olymp trade when it will update and
                      my Id :91449807 and account name is jegan vishalakannan when it will be update i'm asking for the past 2 days
                      +2 photos
                      Sep 10, 2022
                      Complaint marked as Resolved 
                      Olymp Trade customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 10, 2022
                      Olymp Trade Customer Care's response
                      Hello, dear Jegan! Thanks for getting in touch with us!

                      We are so sorry that you had to wait for your deposit amount. We understand your eagerness to trade. This unfortunate delay has been caused due to some technical difficulty with the UPI. We assure you that we are taking every possible action to resolve this. For speedy resolution, we have forwarded your details to our support specialist and they will get in touch with you on their top priority.

                      Best regards, Olymp Trade team.
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                        K
                        Kaushiki Basu
                        Jul 21, 2022
                        Resolved
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                        Resolved

                        Address: Jabalpur

                        My id : 14666703 I deposited Rs.700 using upi on 19 july 2022 from my side transaction is successful

                        My money is deducted from my bank account but showing transaction failed in olymptrade and money is not refill in my account
                        Here are the screenshots ..
                        Help plzzzz
                        +2 photos
                        Jul 22, 2022
                        Complaint marked as Resolved 
                        Thanku...The customer service people have helped me a lot. responded in proper time and my money has Recieved in my wallet...However it took a little longer to process. Bt my problem solved...
                        Olymp Trade customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 22, 2022
                        Olymp Trade Customer Care's response
                        Hi there, Kaushiki Basu!

                        Thanks for the update. Sorry for the inconvenience caused by waiting. We were pleased to help! Do not hesitate to contact us if any questions or concerns appear.

                        Best regards, Olymp Trade team.
                        how long did it take ?i have been waiting for 10 days now
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                          K
                          Kamlesh_RR
                          Jul 21, 2022
                          Resolved
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                          Resolved

                          Recently decided to create several accounts on olymp trade trading platform. Everything because I wanted to set two accounts for different goals, one for trading (intraday), another one for investing.
                          I deposited funds on one account and wanted to get a bonus. Luckily, I received it and wanted to sort out how to transfer the bonus on investing account. It's kinda tough to sort out this thing actually. I don't understand how the funds will be transferred. I want to transfer 100$ and particular sum of bonuses, how can I do that? Why the system is so complex?
                          Jul 25, 2022
                          Complaint marked as Resolved 
                          Bonus system is a super confusing topic for me. I tried to sort out in it but in fact I again accuse the broekr of my own mistakes. Okay, things happens. Big thanks to the broker for clarifying me this moment, I would read twice before writing angry reviews next time.
                          Olymp Trade customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 22, 2022
                          Olymp Trade Customer Care's response
                          Hello, dear Kamlesh_RR!

                          Thank you for contacting us. Please pay attention that having several accounts is violent of the rules of our platform. But you can create multiple accounts in one trading account for your goals.

                          About your question. You could start trading with bonuses after your main balance is used in trading. This is a kind of lifeline if the trade has not gone according to plan.

                          We hope that we have answered your question. If you require any further information, let us know.

                          Best regards, Olymp Trade team.
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                            J
                            Jegan Vishalakannan
                            from Paramakudi, Tamil Nadu
                            Jul 21, 2022
                            Resolved
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                            Resolved

                            Address: 1/107, Chettiyar street

                            I have done my deposit on 19.07.2022 but the amount has been debited from my account but it was not updated in my olymp trade when it will update
                            +2 photos
                            Aug 27, 2022
                            Complaint marked as Resolved 
                            Olymp Trade customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 26, 2022
                            Olymp Trade Customer Care's response
                            Greetings, Jagan Vishalakannan.

                            Thank you for letting us know about this deposit delay. We would like to solve it for you now. To do that, we need you to provide us with your ID account. With it, we can track your deposit status and provide support.

                            Waiting for your response.
                            Best regards, Olymp Trade team.
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                              Y
                              Yuvrajsinh Sisodiya
                              Jul 21, 2022
                              Resolved
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                              Resolved

                              My Olymp Trade ID :[protected]
                              Date :- 20/07/2022
                              Request ID :- [protected]
                              Amount :- 20, 000/-

                              Give me my 20, 000/- deposited money back .
                              My money deducted from bank account even olymp trade "failed" that deposited money .
                              I want saw you 2 screenshots right now .
                              +2 photos
                              Sep 8, 2022
                              Complaint marked as Resolved 
                              Olymp Trade customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 26, 2022
                              Olymp Trade Customer Care's response
                              Hello, dear Yuvrajsing Sisodiya.

                              Thank you for bringing this to our attention. Regarding the deposit pending, we would like to solve the situation now. We have passed your ID account to our financial specialist. They will track the current status and contact you shortly with comprehensive support.

                              Kindly be patient with us.
                              Best regards, Olymp Trade team.
                              same happend with me been waiting for 10 days now no response all i get is wait 10 days then now saying wait 30 days
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                                V
                                Vivek a dobariya
                                from Surat, Gujarat
                                Jul 20, 2022
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                                Account got blocked but withdrawal is not done yet

                                Address: Surat, Gujarat

                                My final amount of withdrawal was 1515 usd but I received only 1020 usd. and pending amount is not cleared yet.
                                This incident happened in 13 September 2021

                                ACCOUNT DETAILS
                                Your account
                                [protected]
                                Account name
                                USD Account
                                User ID
                                45860877
                                E-mail
                                [protected]@gmail.com

                                this was the last mail they sent me

                                My name is Arpan. I am from Olymp...
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                                ArunD.
                                Jul 20, 2022
                                Resolved
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                                Resolved

                                So I decided to try forex and fixed time trading and open a demo account at Olymp trade. I tried to trade a little before, but I just can't understand why there is so big difference. According to official website you can trade both forex and fixed time trading via demo account, but once i enter there is only FTT. I mean platforms is great, but could you give a decent information on the official website?
                                Jul 21, 2022
                                Complaint marked as Resolved 
                                Ok, my bad ;) I didn't notice the mode switch at the left of the screen. Don't hurry up exploring new platforms, guys.
                                Olymp Trade customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 27, 2022
                                Olymp Trade Customer Care's response
                                Hello, ArunD.

                                Thank you for writing back to us. We are glad that you figure it out when working between trading modes. For those who are new to the platform, it may take a while to sort out all the functions. Also, you can learn how to use it via our education platform: https://plus.olymptrade.com/en/help. They have all detailed instruction videos that you may find useful.

                                Best regards, Olymp Trade team.
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                                  L
                                  Legal Gamer
                                  Jul 20, 2022
                                  Jan 27, 2023
                                  This thread was updated on Jan 27, 2023
                                  Resolved
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                                  Resolved

                                  My deposit transaction is showing failed but my amount is deducted from my account

                                  My deposit transaction is showing failed but my amount is deducted from my account please refund my amount to my bank account please my UPI I'd [protected]@paytm
                                  This is the screen shots...
                                  +2 photos
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                                  SurajML
                                  Jul 20, 2022
                                  Resolved
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                                  Resolved

                                  So i deposited 700 rs number of days ago via UPI on olymp and after putting all the details the money was debited and and went to them, however, it did not show up in my olymp wallet, i immediately raised a ticket but they said to wait 48 hours and i waited yet nothing, now after getting in touch with them few times they are saying that money was deposited maybe from another account altho i am 100% sure about the account i deposited in, such poor customer service, and olymp taking away people's hard earned money! Making excuses to not return it, its really dissapointing.

                                  Please help me to get me my refund!
                                  Aug 22, 2022
                                  Complaint marked as Resolved 
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 22, 2022
                                  Olymp Trade Customer Care's response
                                  Greetings, SurajML.

                                  It's a pity that you have made this conclusion. We are committed to providing high standards of customer service and we would like to solve the case for you now.

                                  Regarding your pending deposit, this is a task for our financial specialists. Please leave us your ID account number. With it, they can investigate the case and update the current status to you.

                                  Waiting for your response.
                                  Best regards, Olymp Trade team.
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