Olymp Trade Complaints & Reviews

My id : 91119915 I deposited Rs.5000 using upi on 12 july 2022 from my side transaction is successful

My money is deducted from my bank account but showing transaction failed in olymptrade and money is not refill in my account
Here are the screenshots ..
Help plzzzz

Sep 6, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hi, dear Arijitroy.art.

Thank you for bringing this to our attention. Currently, we have a technical issue with UPI. We can check your case now. We have passed your ID account to our financial specialist. They are working on it. They will contact you shortly with the current status of the pending and provide comprehensive advice.

Best regards, Olymp Trade team.

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Address: Aligarh

My user id[protected]
Sanjeev kumar
My 36400 Withdrawal procces 25 Jul 2022
Not complete my procces

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Aug 3, 2022

Verified Support

Hello, Sanjeev8178.

Thank you for bringing this to our attention. We would like to solve the case for you soon. To do that, please include your ID account in the comment. With it, we can pass it to our financial specialist for checking.

Waiting for your response.
Best regards, Olymp Trade team.

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My account has been blocked. This happened today after I updated some settings on my computer. Now my account is blocked, and I can't log in to platform... When I enter my account password, I get message that I entered wrong password. I have tried many times but still can't get in.
I hope my account has not been compromised!
I don't know what to do now because I still haven't been able to log in. Most likely, I will have to get new account. It's good that I had very little money on my blocked account!

Aug 3, 2022

Complaint marked as Resolved

What a fool I am! I got scared myself and scared everyone around me. I accidentally pressed CAPS LOCK key and didn't notice it. I didn't know what that button was for on my computer. Now I do! That's why I couldn't get into my account... I apologize for disturbing everyone. But I want to say thanks for quick response! And now I am sure that my account is protected!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hi, dear MohanOza.

Thank you for writing to us. Regarding your current status account, it is recommended for you to check your email from us. In case an account is blocked, we would send users an email stating the reason why their account is blocked with comprehensive advice for each case.

Or you can contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in our group facebook.com/olymptradecom/.

Another notice is that we highly do not recommend you to open another account before you understand the status of the current account. It would violate the Service Agreement and lead to other consequences.

Best regards, Olymp Trade team.

Verified Support

Aug 04, 2022

Olymp Trade Customer Care's response Hi, MohanOza.

Thank you for writing back to us. We are pleased to know that your case is solved and you figured out what was going on. It happens sometimes with the typo. It is okay.

Our job is to protect your account away. We want to ensure that users can rest assured that their account is secure as much as possible. We are happy that you feel comfortable and protected.

Best regards, Olymp Trade team.

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Made a deposit of 1000 tomorrow and it has not been credited to my trading account yet
Request no.[protected]

Sep 5, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jul 26, 2022

Updated by Nikunj@250 Deducat amount my bank account

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Greetings, [protected]@250.

Thank you for writing to us and letting us know about your case. To understand better your current request, please share your ID account in the comment. We will pass it to our financial department. They can check the current status of the pending. After the investigation, we can contact you with a solution.

Best regards, Olymp Trade team.

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Website: olymptrade.com

I am a new user of olymp trade app. I deposited ₹700 in my account trough UPI. In olymp trade account it's showing failed but from my bank account the amount is deducted.

Sep 14, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hello, Sunanjoy.

Thank you for bringing this case to our attention. Currently, we have a technical issue with UPI. We can solve your issue soon. Please include your ID account in the comment. With it, we can have our financial specialists check the current status of the pending. They will be about to contact you with comprehensive support.

Best regards, Olymp Trade team.

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Deposit amount not reflect in app and its more than 1 month gone.
their customer support very bad and not able to solve my issue

Sep 21, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hi, dear Chetan1111.

It's a pity that you have made this conclusion. To understand better about the case, we encourage you to let us know more details about your deposit pending. Please provide us with your ID account and describe the situation for us. We will pass your case to our financial specialist once we know your ID. They will be able to check the current status of your deposit and provide proper support.

Waiting for your response!
Best regards, Olymp Trade team.

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Address: Jammu

UPI I'd

Sep 5, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hello, dear Thakur Yuvraj Singh.

Thank you for writing to us and letting us know about this. Regarding your deposit pending of 2100 INR, we need to have your ID account, so that we can check the current status of the deposit. Kindly send us your ID in the comment. We will have our financial specialist check your case and will provide comprehensive support.

Best regards, Olymp Trade team.

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I had multiple accounts on Olymptrade platform. Unfortunately I don’t know the policy terms and conditions regarding multiple accounts.

Now, I want to unblock one account and block the remaining accounts.

Please let me know the formal procedure to unblock my account.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 26, 2022

Verified Support

Hi, dear Vishnu Vardhan Reddy Veeram.

Thank you for reaching out to us. Olymp Trade is certified as a trustworthy broker. To keep this title, we need to follow our regulator’s rules strictly. These rules are stated clearly in the Service Agreement. That is why we always encourage users to read it carefully before sign-up.

If you disagree with the company’s agreement, you can describe the case to the reclamation department. By this way, they can take a look at the situation and provide the final saying. Here is the email: [protected]@olymptrade.com.

Best regards, Olymp Trade team.

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I made a transaction to my account of Rs2350 and it shows failed transaction. So please refund my amount to my paytm account as soon as possible.
Merchant id: 91583387
Gmail : [protected]@gmail.com
Paytm id: [protected]@paytm

Sep 14, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hi, Chump.

Thank you for bringing this to our attention. Unfortunately, we are having a technical issue with UPI. We would like to solve this case now.

We already passed your ID account to our financial specialist. They will check the current status of your deposit and contact you shortly with a proper solution.

Best regards, Olymp Trade team.

Aug 05, 2022

Updated by Chump I haven't still received the payment and it has been more than 5 days. Please take look in to it.

Verified Support

Aug 12, 2022

Olymp Trade Customer Care's response Hello, Chump.

We are so sorry that you have to wait. Our financial specialists received your ID account and the details of your case. They have tried to call you 3 times to provide support. Unfortunately, the call did not reach you. So they left an email about this case’s current status. Kindly check your email.

It would be great if you leave us an update on your situation.
Best regards, Olymp Trade team.

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Maine 7 june ko deposit kiya tha or 1 Mahina ho chuka hai mujhe kha gaya tha ek mahine mai apka refund aajayega but abhi tak nahi aaya hai mera refund bs time mang rahe hai but kuchh response nahi de rahe hai...ye raha mera deposit no [protected]/maine 11 July ko hi sare documents bahj diye the Olymp trade walo ko or ye khe rhe h 5 din intezar kre 11 July se 24 July ho gaya but abhi tak inka na koi response aaya hai na koi reply plzzz help

Sep 6, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hello Dear Vishal 9871,
Humay likhnay ka aur apni pending deposit ka status batanaye ka shukria. Hum app ki problem ko samaj saktay hain humaray liay yeh but jaruri hai kay hamaray customers satisfy hau hum app ki pending deposit kay issue ko jald sai jald solve kir rehay hain.

Hum app ki account id ko apnay financial department ko pehlay hi forward kir chukay hain takay pending deposit ka issue solve hau.Hamara financial department expert app kay case ka status check kirnay kay bad app sai contact kir kay app ka issue resolve kiray ga.

App kay patience ka shukriya
Best Regards, Olymp Trade Team

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Hi i deposited 200$ on[protected] money got debited from bank but transaction failed from olymp trade side.but my money has been received by merchant acccount.i neeed my money back its been 10 days now told me to wait 10 days...i need refund please.
my account id[protected]
look into this ealry as possible

Sep 10, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2022

Olymp Trade Customer Care's response Hello, Shihazkaz!

Thanks for reaching out and bringing this to our attention. We deeply regret the inconvenience you have faced with your deposit. We regret to inform you that we are facing some technical difficulties with the UPI payment method. Our team is working to resolve this situation. We want to let you know that we have forwarded your details to our finance team. One of our specialists will get in touch with you to resolve this situation. Meanwhile, we would really appreciate your patience with us!

Best regards, Olymp Trade team.

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I have deposited $300 via IMPS on Thursday, still not in my account it was more than 24 hours. It was really unfair i m waiting for so long even after everything got successful in transactions, my user r I'd is 47364094

Aug 30, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jul 23, 2022

Updated by bernatsha.sha This is my Deposit request no [protected]

Verified Support

Jul 27, 2022

Olymp Trade Customer Care's response Hi, dear Bernatsha.sha.

Thank you for bringing this deposit delay to our attention. We would like to solve it now. We have passed your ID account to our financial specialist. They will check the current status of the deposit pending and provide you with comprehensive support.

Best regards, Olymp Trade team.

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Dear Olymptrade Support Team

I am having olymptrade account with userID : 89590784. I have deposited account using google pay (UPI) on 18th June 2022 and it was credited successfully to your account. Please see attached files for your reference. But the amount is not reflected in my live account (INR account) and nor credited back to my bank account. I have attached bank statement from June-18th to till date. I gave complaint...

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Hello my name is Aditya Kumar. On 19/07/2022 my account was blocked saying that I am violating some issues of yours and I didn't recieved any mail from you guys. Later on I found it in the spam section. I have deposited 75$ in my account and after getting profit the total amount was 95$ I am a student and I have deposited my last semester College fee in it. I am a poor guy. Please help me to get my money back. I have completed my verification and everything you said.

I have to subit my college fee till 30/07/2022. Otherwise they'll call in my home for that. And my parents don't know that the fee is stuck there in your olymp trade account. Please help me...

I am giving you my calling number [protected]. And Paytm number [protected].

If I failed to give my fee then the college will not give me my admit card which means I'll not be able to give my exams. I am helpless. It scares me every night. It's giving me suicidal thoughts.

Please unblock my account or give me my all money which is stuck in it.

I am giving you my user id please do something.

Name: Aditya Kumar
User ID: 91400047
My registered email: adityakumar.ak.[protected]@outlook.com

Aug 28, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2022

Olymp Trade Customer Care's response Hello, dear Aditya Kumar.

Thank you for writing to us. We understand your feelings right now. It is a pity that your account was blocked. However, Olymp Trade is a certified and transparent broker. To keep this title, we need to follow strictly rules and regulations stated in the Service Agreement. Our regulator, Finacom, would treat every case equally.

Regarding your request, it is recommended that you write an email to the claim department via [protected]@olymptrade.com. You can describe your situation to them. They can take a look at the case and finalize the needed action.

Best regards, Olymp Trade team.

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Hi i deposited 200$ on 13-07-22 and my money got debited from bank and hasnt been credited to account.olymp trade showing failed transaction its been 10 days now i am waiting for my money.my bank shows money got credited to merchants account .please fix this i want my money credited to bank or my account so i can trade peacefully.its my life saving that i put.now i am desperate please fix.i would like refund to my bank account or olymp trade account.
my user id[protected]
my request number-[protected]
screenshots are provided
please look into this and fix my issue i need my money back pleasee.

Sep 5, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jul 23, 2022

Updated by Shihazkaz please look into this ealry as possible

Verified Support

Jul 27, 2022

Olymp Trade Customer Care's response Hi, Shihazkaz.

Thank you for bringing this to our attention. We would like to solve the case right away. We have passed your ID account to our financial specialist. They will come back to you with an update of the current status. We understand that you need this deposit in your account urgently, kindly be patient with us.

Best regards, Olymp Trade team.

Jul 28, 2022

Updated by Shihazkaz still no update on this complaint feels like hope is lost

Verified Support

Aug 02, 2022

Olymp Trade Customer Care's response Hello, dear Shihazkaz.

We are sorry to hear you had such a frustrating experience, but we really appreciate you letting us know about this. At the moment, our financial specialists have received information from your case. They are working on it and will call you to specify the current status of your task.

Best regards, Olymp Trade team.

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It's has been more than 48 hours. I requested for INR 710 withdrawal, it is showing payout in progress. But till now, there is no money transfer to my bank account. Please consider this problem. Make it process faster.
USER ID:89136878

Aug 27, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2022

Olymp Trade Customer Care's response Greetings, Mech-3rd 2021.

Thank you for letting us know about this withdrawal pending. We would like to solve the case now. We have passed your ID account to our financial specialists. We will check the current status of the withdrawal and get back to you shortly with comprehensive support.

Best regards, Olymp Trade team.

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T

Tushar Mhaiskar

Aug 19, 2022

Withdrawal pending since more than 5 days. Please resolve this ASAP.

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kul7608

from Pali, Rajasthan

Sep 11, 2022

It's has been more than 48 hours. I requested for withdrawal, it is showing payout in progress. But till now, there is no money transfer to my bank account. Please consider this problem. Make it process faster.
USER ID: 92973863

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I have done my deposit on 19.07.2022 but the amount has been debited from my account but it was not updated in my olymp trade when it will update and
my Id :91449807 and account name is jegan vishalakannan when it will be update i'm asking for the past 2 days

Sep 10, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2022

Olymp Trade Customer Care's response Hello, dear Jegan! Thanks for getting in touch with us!

We are so sorry that you had to wait for your deposit amount. We understand your eagerness to trade. This unfortunate delay has been caused due to some technical difficulty with the UPI. We assure you that we are taking every possible action to resolve this. For speedy resolution, we have forwarded your details to our support specialist and they will get in touch with you on their top priority.

Best regards, Olymp Trade team.

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Address: Jabalpur

My id : 14666703 I deposited Rs.700 using upi on 19 july 2022 from my side transaction is successful

My money is deducted from my bank account but showing transaction failed in olymptrade and money is not refill in my account
Here are the screenshots ..
Help plzzzz

Jul 22, 2022

Complaint marked as Resolved

Thanku...The customer service people have helped me a lot. responded in proper time and my money has Recieved in my wallet...However it took a little longer to process. Bt my problem solved...

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Olymp Trade Customer Care's response Hi there, Kaushiki Basu!

Thanks for the update. Sorry for the inconvenience caused by waiting. We were pleased to help! Do not hesitate to contact us if any questions or concerns appear.

Best regards, Olymp Trade team.

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Shihazkaz

from uppala, Kerala

Jul 22, 2022

how long did it take ?i have been waiting for 10 days now

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Recently decided to create several accounts on olymp trade trading platform. Everything because I wanted to set two accounts for different goals, one for trading (intraday), another one for investing.
I deposited funds on one account and wanted to get a bonus. Luckily, I received it and wanted to sort out how to transfer the bonus on investing account. It's kinda tough to sort out this thing actually. I don't understand how the funds will be transferred. I want to transfer 100$ and particular sum of bonuses, how can I do that? Why the system is so complex?

Jul 25, 2022

Complaint marked as Resolved

Bonus system is a super confusing topic for me. I tried to sort out in it but in fact I again accuse the broekr of my own mistakes. Okay, things happens. Big thanks to the broker for clarifying me this moment, I would read twice before writing angry reviews next time.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2022

Olymp Trade Customer Care's response Hello, dear Kamlesh_RR!

Thank you for contacting us. Please pay attention that having several accounts is violent of the rules of our platform. But you can create multiple accounts in one trading account for your goals.

About your question. You could start trading with bonuses after your main balance is used in trading. This is a kind of lifeline if the trade has not gone according to plan.

We hope that we have answered your question. If you require any further information, let us know.

Best regards, Olymp Trade team.

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Address: 1/107, Chettiyar street

I have done my deposit on 19.07.2022 but the amount has been debited from my account but it was not updated in my olymp trade when it will update

Aug 27, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2022

Olymp Trade Customer Care's response Greetings, Jagan Vishalakannan.

Thank you for letting us know about this deposit delay. We would like to solve it for you now. To do that, we need you to provide us with your ID account. With it, we can track your deposit status and provide support.

Waiting for your response.
Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 38

Upi transaction

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Withdrawal 3 Days ago

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My account has been blocked

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Deposit failed

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Money not recieved in my olymp account

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Deposit amount not reflect in app

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Money deducted from my account

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Request to unblock account

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Amount debited not added in account shows failed transaction

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Deposit amount not credited

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Deposited 200$ on 13-07-2022 but money got deducted from bank been 10 days for now

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Deposit amount not credited to my account

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Scammers - Cheaters - lies - Proof attached with bank reply- Olymp trade Lie exposed.

Please return my money

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Deposited 200$ on 13-07-2022 but money got deducted from bank been 10 days

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Withdrawal issues

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Deposit failed UPI transaction

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Money deducted and transaction is successful it been more than 48 hrs still not got my my refilled

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Wanna transfer bonus

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Deposit regarding UPI transaction

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