Olymp Trade Complaints & Reviews

I trade on online platform Olymp Trade for about month. I am generally satisfied with company's services, but I found problem with quotes.
I open trades and hold them for few days. So I wait for strong price movement. I have noticed that sometimes on Mondays prices jump. When I left order open on Friday, I saw on Monday morning that price had moved strongly away from Friday's level. This is not simple price movement but space in quotes. Yes, sometimes it leaves empty space!
I think this is result of some malfunction in system on weekends. I really wish Olymp Trade would fix it!

Jul 8, 2022

Complaint marked as Resolved

Oh my God! I'm so sorry! I wrote this complaint because I didn't know such situation existed... Yeah, looks like I need to get some education or read some articles about trading before blaming broker.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 7, 2022

Verified Support

Hi, Shuhirmusran!

Thanks for getting in touch. On weekends the stock market is closed. Therefore, most of the assets will become available only from Monday. Thus, it may seem that empty space is formed during the weekend in the movement of the quote. We hope that we have answered your question.

If any questions appear, kindly get in touch with us.

Best regards, Olymp Trade team.

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Address: D12 IWST, Malleshwaram 18th cross

Dear Team.
I had deposited 50 dollars to the Olymp trade account on 17th June 2022 still it's not credited to my live account.
I request you to resolve the problem as earliest screenshot attached below for prove of deposit.

+2 photos

Sep 3, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2022

Olymp Trade Customer Care's response Greetings, Sheshu Swathi!

Thanks for getting in touch. We would like to resolve your situation immediately. Please specify your account ID here or contact our support team directly via Facebook at https://www.facebook.com/olymptradecom/ or via online support chat (Help section).

Our support team works around the clock and will be pleased to help you!

Best regards,
Olymp Trade team.

Jul 04, 2022

Updated by Sheshu swathi My customer ID is: 60084985

Verified Support

Jul 12, 2022

Olymp Trade Customer Care's response Hi, Sheshu Swathi!

Thank you for the information. Regarding your deposit delay, this is a task for our financial specialists. We have passed your ID account. They will check the current status and contact you with an update.

Best regards,
Olymp Trade team.

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Sheshu swathi

Jul 4, 2022

My account ID is: 60084985

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Dear sir I have made payment of 100$ on 14th June 2022 at 3:00 pm. It almost more than 30 hours till now. my I’d is 90176918. Email I’d - [protected]@gmail.com

UPI transaction I’d[protected]

Please do it fast pay my deposit money to olymp trade account or return my money to bank account. Because money is deducted from my bank account.

Money didn't reflect any of my wallet. Please return my money.

Jun 24, 2022

Complaint marked as Resolved

I received money after 10 days later thanks for hospitality

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 27, 2022

Verified Support

Greetings, Arun trader.

Thanks for getting in touch. We are sorry that this situation has caused you inconvenience. We were pleased to solve your case as soon as possible.

Feel free to reach out to us if any other questions emerge, we will be glad to help.

Best regards,
Olymp Trade team.

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74641399 Please aap muje refund ya trading account me add kar dijiye mera payment 18/06/2022 Deposit kiya tha mene but Abhi tak koi solution nahi huva hai

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Olymp Trade Customer Care

Jul 20, 2022

Verified Support

Namaste, Ali!

Humse sampark karne ke liye aapka dhanyawaad! Hume khed hai ki aapko is prakar ka anubhav hua. Darasal, UPI mein kuch takaneeki samasya ki vajah se deposits aur withdrawals mein deri ka masla aa raha hai. Hum iske liye bahut maafi chahate hai, humari team is mudde ko suljhane ke liye apna sarvottam prayas kar rahe hai. Humne is sandarbh mein aapko ek email bheja hai aur saath hi 50% jama bonus ko coupon code bhi bheja hai. Kyouki hum is issue ke hone ki vajah se sharminda hai.
Saath hi aapse anurodh hai ki humari customer support team ko, online platform chat ya Facebook https://www.facebook.com/olymptradecom/, ke dwara sampark kare aur aapki trader ID, saath hi jama ke sandarbh mein anya sabhi details bheje. Hum aapke masle ko suljhane mein aapki sahayata karenge.

Hum aapke dhariya ke liye aapke sukragujar hai!

Dhanyawaad
Olymp Trade Team.

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Website: olymptrade.com

I deposited 1075 rs in my olymp trade account on 4 may and now its june 23 and during this whole time the support team said our financial team is working on it please wait at first they said wait 48 hours and i did i even waited an extra day but no news of my money then i messaged the support team again they said its gonna take 4-5 business days please wait and i again did then they freaking said wait a whole month but after that they just stopped listening to my message i put 3 more tickets after that but still no response please someone help me and give me my money my trader id is 88661080

+1 photos

Jun 23, 2022

Complaint marked as Resolved

after just half a day my money is in my olymp trade account this site is the best thanks everyone

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

Olymp Trade Customer Care's response Hello, dear Godxkaneki!

Thanks for the update! We were pleased to help you as quickly as possible. Do not hesitate to contact us if any questions or concerns appear.

Best regards,
Olymp Trade team.

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I deposited 100 dollars on 20.06.2022 at 13.10 hrs but not reflected in my account. tried with client support team but repeatedly saying wait up to 48 hrs.but no body interested to resolve the case.
my id:23269757.
the payment is successful in GPay. when i approached them, they are saying payment successful please try with your merchant to whom you have paid.
till date no reply from any body. poor response.

+1 photos

Sep 4, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Olymp Trade Customer Care's response Greetings!

We sincerely apologize for the wait. Currently, we are working on your task. As soon as the situation is resolved, our specialists will contact you. We are sorry that technical difficulties with UPI inconvenienced you.

Best regards,
Olymp Trade team.

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Address: St. Vincent & the Grenadines

When I put my withdraw of amount 2700 after that they block my account and ask for verification, due to some issue in my bank account I was not able to complete my verification after that I mailed them to refund my deposited amount.And now they are not responding my mail and they are not refunding my money.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 20, 2022

Verified Support

Hello, Aman!

Thanks for contacting us. We are so sorry to know about your situation. We understand how you feel. Please know we block the account if there’s been a violation of our service agreement. Kindly refer to this link to know more: https://olymptrade.com/pages/terms/. An email is sent to you on your registered email address with the reason for blocking along with the information of the available funds in your account.

If you disagree with the company's decision, you can contact the reclamation department: [protected]@olymptrade.com and describe the situation.

Best regards,
Olymp Trade Team

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Address: Hyderabad

My trading account balance was 562000 rupees at 20th June 2022 9.40 PM. After that I had stopped the trading and went to sleep. When i woke up in the morning (21st June) my account balance was Zero! It was Shocking and heart breaking for me. In this regard i raise a complaint with support team. But no use. without my involvement total money debited through trading. support specialists did not respond properly and they said helpless. About this issue I had mailed to account manager Arpita. But till now she did not respond. Please pursue the matter and refund my hard earned money
Thank You
Venkateswara Rao
[protected]

Aug 20, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2022

Olymp Trade Customer Care's response Hello, Yakki!

Thanks for reaching out and bringing our attention to this matter. We want to investigate it throughout to find out what could have gone wrong. Also, please accept our apologies on behalf of our support team for the delay in resolution. Kindly drop your trader ID here in order to go to the root of this issue. We will do our best for you!

Also, please do not worry as we are with you in this situation and we will deal with this together!

Best regards,
Olymp Trade Team.

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My tread user id 31709172
I made a deposit of 780 ₹ on 18/06/2022 but the amount is not appear in my treading account or not back into my bank account I am also compliant many time to your customers support but no response of my problem I am also shear my payment details to typeform that link give my by you client service but almost 5 days are complete but amount is still not credited to my account or not appear in my treading account solve the problem as soon as possible

+1 photos

Aug 12, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Olymp Trade Customer Care's response Hello, A Raja!

Sorry for the wait. Our specialists work with your task. If your deposit is not credited to the bank account or to the account on the platform before August 3, then please contact us again. We successfully solve such cases.

Thank you for your patience and cooperation!

Best regards,
Olymp Trade team.

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Once I started trading here and traded for a while, but decided to stop trading because of the troubles in the family.
Recently, thought about getting back to trading because I really wanted to start all over again. Nevertheless, detected that all the time my account was inactive - someone levied a fee from my account. It's unpleasant. Why I wasn't warned about such fees? What are these fees? Clarify me please this situation, otherwise I will have to complain on this company as it levies money for nothing.

Jun 29, 2022

Complaint marked as Resolved

Really my bad. The fees are pointed in FAQ =/ No offense

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 28, 2022

Verified Support

Hello, dear Hoggier!

Thank you for reaching out and highlighting your concern. We understand how you feel and we sincerely apologize for the inconvenience.

Please pay attention that we do not charge any fee or commission on the platform. The only commission that is charged is the inactivity fee in case the trader has not made a single trade on a live account within 180 days and has not made any deposit or withdrawal. In such a scenario the company has the right to charge such an account a $10 monthly fee. In case the account balance is 0, nothing will be charged. However, all bonuses will be canceled.

In case you have any further questions please contact us on Facebook at https://www.facebook.com/olymptradecom/ or via online support chat (Help section) 24/7. It will make us happy to help you!

Best regards,
Olymp Trade team.

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I placed withdrawal request but no recived in my bank account please help me sir its very urgent I don’t have money i need as i told you my brother is hospitalised so i need money time to time please do fast and resolve my problem I request you and please help me for my brother treatment i need money please refund my losses my brother is so critical i need money i dont have much money please help me

User id 48055116
Email [protected]@gmail.com

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 28, 2022

Verified Support

Hi there, Prince77716.

Thanks for getting in touch with us! We understand your urgency and feel so sorry to hear about your brother’s health and pray for his speedy recovery. We have passed your concern to our support team, our specialists will investigate the issue thoroughly and get back to you. Please know we are with you in this situation and we appreciate you as a customer.

Best regards,
Olymp Trade team.

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I placed withdrawal request but no recived in my bank account please help me sir its very urgent I don’t have money i need as i told you my brother is hospitalised so i need money time to time please do fast and resolve my problem I request you and please help me for my brother treatment i need money please refund my losses my brother is so critical i need money i dont have much money please help me Olymptrade

Aug 1, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Olymp Trade Customer Care's response Hi there, Prince77716.

Thank you for contacting us. We understand your urgency and it's a pity to hear about your brother’s health. We hope for his speedy recovery. We have passed your concern to our support team, our specialists will investigate the issue thoroughly and get back to you.

We are with you in this situation and we appreciate you as a customer.

Best regards,
Olymp Trade team.

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I had made the withdrawal request of 6500rs on 15 june 2022.

They send me the email on 18 june 2022 that money is transferred to my account

But i still not received my money to my bank account.

I had also contact to my bank .bank says no money is credited.

Please help me i need my money very urgently.

Aug 27, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Olymp Trade Customer Care's response Hello, Shaikh afraz.

Thanks for bringing this to our attention. Please allow us a chance to investigate further and help you to track your withdrawal. Kindly share your trader ID via Facebook at https://www.facebook.com/olymptradecom/ or via online support chat (Help section) 24/7.

We value your patience and sincerely look forward to helping you!

Best regards,
Olymp Trade team.

Jun 30, 2022

Updated by Shaikh afraz Please help me i haven't got the money yet

Verified Support

Jul 20, 2022

Olymp Trade Customer Care's response Hello, Shaikh afraz!

Thanks for getting back to us and following up! We are so sorry that you haven’t received the funds yet. We have forwarded your details to our support specialist. They will get in touch with you on their priority to help you to track your withdrawal status. Meanwhile, we really appreciate your patience with us!

If you have any further questions, do not hesitate to write us here! We are always pleased to help!

Best regards,
Olymp Trade Team.

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Wanted to try the services of olymp trade out and start trading here. However, when I tried to insert the data which I used last time I traded with olymp trade, I detected that my account either was deleted or I entered the wrong data.
Spent almost an hour on efforts to get the access to my account back. Didn't understand what was wrong and decided to try out a bit later. I dunno what is going on with this broker but I CERTAINLY enter the right data. I even had a piece of sheet with the written data on it.

Jun 29, 2022

Complaint marked as Resolved

Yeah, yeah, I understand, it's okay.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jun 28, 2022

Verified Support

Hi there, Musharihan!

Thank you for sharing. You are our valued trader and we want to make sure that you trade effortlessly without any technical glitches on our platform. Kindly get in touch with us via Facebook at https://www.facebook.com/olymptradecom/ or via online support chat (Help section) 24/7, and help us to find and fix the incident! We can do it together.

Best regards, Olymp Trade team.

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It's almost 7 days now 100$ not reflect in my account not in olymp trade or not in bank account.

Dear sir I have made payment of 100$ yesterday at 3:00 pm. It almost more than 30 hours till now. my I’d is 90176918. Email I’d - [protected]@gmail.com

UPI transaction I’d[protected]

Please do it fast pay my deposit money to olymp trade account or return my money to bank account. Because money is deducted from my bank account. I justify it from my bank.

+2 photos

Jun 24, 2022

Complaint marked as Resolved

I received my money after 10 days later in my bank account

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2022

Olymp Trade Customer Care's response Hi, Arun trader.

Thank you for keeping us informed. It's a pity that this situation has caused you inconvenience. We were pleased to solve your case as soon as possible.

If you have any questions or face any difficulties, please, let us know, and we will help you!

Best regards,
Olymp Trade team.

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Humanitas kindness

Jun 23, 2022

I have not received the deposit of 10 USD which attempted on[protected], its been more than 6 days now and I used upi for payment, My ID[protected], email- [protected]@gmail.com

Regarding payment issue - Comment #4011192 - Image #0

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Arun trader's [Complaint's author] reply, Jun 24, 2022

Bro wait for 10th day when you made deposit to your account ..I got money in 10th 24th June in my bank account

Olymp Trade Customer Care's response, Jun 27, 2022

Verified Support

Hello, Humanitas kindness!

Thank you for contacting us. Your review is very concerning to us. We have transferred your contact data to our specialists. You will be contacted soon to resolve this situation immediately.

Best regards,
Olymp Trade team.

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My Account is is :89905562
I have made a deposit of 4000 INR via UPI and it’s still not reflecting in my account neither have been refunded.
I have reached customer support multiple times and not getting any help
I have also uploaded screenshot o[censored]PI deposit but still no progress at all.
This is disturbing!!
Olymp Trade needs to resolve this.

Aug 11, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Olymp Trade Customer Care's response Hi, Brian Joseph!

We apologize for the inconvenience caused by waiting. Our specialists work with your task. If your deposit is not credited to the bank account or to the account on the platform before August 5, then please contact us again. We successfully solve such cases.

Your time and trust are important to us. And we will ensure that we do our best for you!

Best regards,
Olymp Trade team.

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I have deposit 700rs +700rs = 1400rs but dont get my deposit on my live account and there is no customer support and they are not replying mails just bot mails comes always and there is no helpline number please help us i need my money back my Olymptrade id = 87342494

+2 photos

Sep 1, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Olymp Trade Customer Care's response Greetings, Iamsharmaprince!

We are sorry for the inconvenience caused by waiting. Currently, our specialists work on your task. If your deposit is not credited to the bank account or to the account on the platform before August 5, then please contact us again. We successfully solve such cases.

Thank you for being patient with us!

Best regards,
Olymp Trade team.

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Address: Kadike badanidiyoor

I deposited 700inr through olymp trade UPI scanner and money debited from account and still not showing in app its almost a week
Gmail connected:- [protected]@gmail.com
User id:[protected]
Please help me to get my money back

+2 photos

Sep 3, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Olymp Trade Customer Care's response Greetings, Tfrjaan!

We apologize for the inconvenience caused by waiting. At the moment, our specialists work on your task. If your deposit is not credited to the bank account or to the account on the platform before August 11, then please contact us again. We successfully solve such cases.

Please bear with us and we will do our best for you!

Best regards,
Olymp Trade team.

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My Olymp Trade ID 90526061
Money not credited in my olymp trade account but debited from my bank account (₹2339).
I have use the UPI method. Customer service not answering my questions.
Its been 2 days.
Screenshot is attached also

+2 photos

Aug 18, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Olymp Trade Customer Care's response Hello, Bhumit Panchal!

Thanks for reaching out to us! We understand how you feel and we sincerely express our apology for this situation. We are facing technical difficulties with the UPI method. Hence there are delays in deposits taking place. Our team is working to resolve your case as soon as possible.

We thank you for your patience and cooperation!

Best regards,
Olymp Trade team.

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I have made a deposit of 10 dollars in my trading account. My payment from my bank is deducted and not reflected in my account yet. It's been more than 2 days. But amount has not credited in my account. I am in tense and worried about my money. Requesting you to see my concern and help me as soon as possible. Credit my amount soon otherwise return back to me .
My user id of trading account is 90518840.
Pls credit my amount soon. And revert me back. I have uploaded payment evidence also. I have consulted olymp trade supporters also but not satisfied. Pls help...

+1 photos

Aug 26, 2022

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

Olymp Trade Customer Care's response Hi, Ashutosh Bhola!

Thanks for contacting us. Currently, our specialists work on your task. If your deposit is not credited to the bank account or to the account on the platform before July 24, then please contact us again. We successfully solve such cases.

Your time and trust are important to us. And we will ensure that we do our best for you!

Best regards,
Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 43

System malfunction

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Regarding online deposit

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10 days passed away money did not received yet

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My account balance deduct but not deposit trading account

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1075 rs not deposited

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My deposit amount not reflected in my account

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Account block and they are not refunding my money

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Funds gone from my account

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Cash Deposit

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Why I wasn't awared about fees?

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I need help

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Withdrawal not credit in my account

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Money not received to my bank account

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Issues with login

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Regarding payment issue

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UPI deposit not credited or refunded for more than 7 days

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Deposit not credit

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Deposit amount still not received

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Customer service not giving any answer

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Deposit didn't came through

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