My name Mahesh and i diposit 100$ 4 Jun 2022 But the money did not come in the olyam trade account. Give me back my money. 5 days completed. Support but not reply me
Jun 11, 2022
Complaint marked as Resolved This is Vikas from Olymp Trade Customer Support and I will assist you today.
We apologise for the inconvenience caused to you due to the deposit and we are really sorry for the delayed response.
As I am checking the task for your amount of 7770 INR created on 2022-06-07 is in process and as soon as we receive the update on your task we will contact you. The task will be completed within 1-5 working days and you will be contacted by our specialist.
We are really sorry that your deposit is taking this long. This is not at all a standard situation. We understand your frustration and would like to offer you a special gift - a 24-hour Expert status test drive, or alternatively, you can choose 8000 XP (Experience Points) to be added to your Trader’s Way.
Please kindly note that you can take 8000 XP at any time, but to activate the test drive you need to have at least $1 in your live account. Let us know which gift you would like more, and we will activate it at your convenience.
We rely on your cooperation and eagerly look forward to your response.
Please do not hesitate to reach us if you have any further queries or requests. We are available 24 hours a day, 7 days a week via email and online chat.
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Jun 10, 2022
Olymp Trade Customer Care's response Hello, dear Mahesh!
Thank you for contacting us. We are currently experiencing technical difficulties with UPI. Please accept our sincere apologies for the inconvenience.
Kindly specify your account ID so that we can speed up the solution to your situation.
Best regards, Olymp Trade team.
Jun 14, 2022
Updated by Mahesh9984 My I'd number[89838602]
Sir my task is created 4 working days is completely also but my live account balance are no show why?..
I am facing problem 🙏 sir please many days are wait but not solution screen shot are provide financial team but you are not provide my live account balance why??
10 days already completely transaction but no update no help.
Verified Support
Jun 14, 2022
Olymp Trade Customer Care's response Hello, Mahesh9984!
Thank you for reaching out to us again. We are sorry for the inconvenience you faced. We have forwarded your request along with your account details to our team. We are trying our best to resolve your issue as soon as possible.
Best regards,
Olymp Trade team.
It concerns us that this situation has brought you to such an emotional state. We recommend that you seek psychological help from a specialist. Please do not forget that your life and health are priceless.
In case you disagree with the provided decision about your account, you can submit a complaint to a claim department: [protected]@olymptrade.com In your email kindly describe the situation and specify your account ID number.
Feel free to reach out know if you need any help with an official complaint.
Best regards, Olymp Trade team.