Olymp Trade Complaints & Reviews

I know that the most common problem with brokers is withdrawals. I faced the opposite situation. As a rule, I can make deposits at lightning speed. However, I ran into difficulty depositing funds at Olymp Trade. I cannot fund my broker's account using internet banking to make a deposit at Olymp Trade on my smartphone. Can you tell me what the problem might be?

Jun 18, 2021

Complaint marked as Resolved

I've got it all figured out. Thanks for the answer. It's good that things are resolved quickly.

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jun 9, 2021

Verified Support

Hello, dear Dinesh_Seth!

Thank you for letting us know about the issue. Can you please specify your account ID number? We would pass the request to our support team so our specialists can provide you with comprehensive assistance.

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi am Karthikeyan from chennai . My olymp trade user id is 73138937 and mail id is [protected]@gmail.com. Am widraw 45$ on 3rd june 2021 my transection succesfull on 04th june 2021 but still now amount will not credit my bank account. am check my bank no amount will credit in my account. so am contact many customer support for olymp tade all are says wait wait wait and also need na bank statement and upi statement so am sending all documents via mail but still now no responce. please take the proper action to credit my 45 $ in my account.

+2 photos

Aug 9, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2021

Olymp Trade Customer Care's response Hello, dear!

Thank you for letting us know about this. As we can check in our system, the mentioned withdrawal requested was successfully processed from our platform on 04/06/2021. If the issue remains, kindly contact our support team. Our specialists will help you track the payment.

Best regards, Olymp Trade team.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai

Website: olymptrade.com

Hi

This is Ashik.S from India my Olymp account ID is 73822170 Using this account since March 2021 So far no issues found
But I made deposit on 5th June 2021 around 186$ (in Indian rupees RS/-13965.) Not yet credited on my olymp account waiting for longtime it's been more than 24hours kindly do some favour for me.
Here am attaching some proofs for my transaction.

Thankyou

+2 photos

Jun 7, 2021

Complaint marked as Resolved

Not yet resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2021

Olymp Trade Customer Care's response Hello, dear Ashik!

We apologize for any inconvenience caused by the delay. According to the information in the system, your deposit amount was successfully added to your live account on 07/06/2021. Thank you for your patience. If any further assistance needed, feel free to contact our support team. Our specialists will be happy to help.

Best regards, Olymp Trade team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Your web platform generally suits me. It’s far more intuitive than Metatrader. The latter seems clumsier and it’s no wonder about it given it was developed a decade ago. The very possibility to trade with multipliers and fixed amounts seems advantageous too because it makes my trading flexible.
However, I lack one crucial tool here. That’s linear regression. Perhaps, I have just overlooked it. Is it present here?

Jun 9, 2021

Complaint marked as Resolved

I guess that it’s not a very big issue. I will just use this tool on Metatrader. I already have an MT4 account.

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jun 7, 2021

Verified Support

Hello there, Bishnu_Sur!

Thank you for leaving your feedback. We are happy to know that you are satisfied with the Olymp Trade platform. It is also great that you appreciate the possibility to set up a multiplier and use fixed amounts for each trade. We are glad that it makes your trading flexible.

You can find the Regression Channel on the Olymp Trade MT4 platform. To apply it, you need to sign in to your account and push the Insert button at the top tab. The next step is to select the Channels section and choose the Regression Channel from the dropdown list. If any further questions emerge, please, let us know. We will help you with great pleasure.

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I found some of the trading strategies described in your videos interesting, especially in the scope of sophisticated technical indicators. But I cannot get access to them to take advantage of trading. I mean I see those indicators in the list, but I need to know how to apply settings for different timeframes. Did I do something wrong when registering the account? Or what should I do to get access to them?

Jun 12, 2021

Complaint marked as Resolved

Oh, now I have realized that the expert status opens the door for me. I decided to achieve it shortly to get access to many trading strategies as they can significantly increase my profits.

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jun 7, 2021

Verified Support

Hello, dear Daanish_Binnani!

Thank you for your question. We are glad that you found our video guides interesting. You can get access to exclusive trading strategies developed by Olymp Trade analysts by upgrading to Advanced or Expert status. These strategies are pre-configured and can be applied to a chart in one click. The Expert status allows you to achieve the greatest number of tools and privileges. You can find more information about the Statuses here: https://olymptrade.com/statuses Feel free to contact us if any further questions occur. We are always there to help.

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Nobody traded the Cryptoindex through Olymp Trade? I trade through them for about six months. Mostly currency pairs, but these are weekdays. There is a desire to try Cryptoindex on weekends, but so far it is not very good. The profitability is not high, I want more of course. I trade martingale on pairs and try the same system with the Cryptoindex, but somehow it doesn't work. Can someone advise something? I don’t want to change my broker, I don’t know who would be more comfortable to work with than Olymp Trade.

Jun 8, 2021

Complaint marked as Resolved

The crypto index is a basket of several cryptocurrencies, the digital market leaders with the largest capitalization. It is worth noting that the introduction of crypto indices allows traders to invest safely in almost the entire cryptocurrency market, while doing it safely with a licensed broker Olymp Trade. I have been trading crypto index for more than 3 years, the principles of trading are no different from regular currency trading. So you can safely invest.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

Olymp Trade Customer Care's response Hi, Pravin_Meka!

Thank you for leaving feedback. We are glad that the issue you are referring to was resolved. Crypto assets are very trending and even with reduced returns, you can earn by trading using a fixed amount or applying the Anti-Martingale System according to the trend. If any further questions occur, do not hesitate to reach out.

Best regards, Olymp Trade team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I recently started trading with Olymp Trade broker. I was attracted here by the opportunity to make money using only a mobile phone. That's cool. But I can't understand something .. I can't get the profit that I want. You promised 90% but I sometimes get 80% .. And that's all .. but often 70 or 10% 10% !! ?? Are you serious ?! Why talk about 90% I sometimes think that in a week I will have 5% or nothing at all !! I do not like it! What's wrong ??

Jun 8, 2021

Complaint marked as Resolved

Thank you for your answer ... Perhaps I was in a hurry .. I did not fully understand everything. I agree. I will try and study better. I want to make money here and I think that everything will work out for me. You need to be careful .. Thanks again))

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jun 4, 2021

Verified Support

Hello, Nayan!

Thank you for sharing your feedback with us. The percentage of profit depends on numerous factors such as liquidity, timing, the news background. They also include the changes that take place on the threshold of the news release. Also at night, the profit is usually lower. During this period the market is more unstable, and the money supply involved in the turnover is much smaller, as is the total number of traders.

A mentioned rate of return percentage is available when you are trading with strike prices. You can find more information about how it works in our educational section: https://olymptrade.com/training

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Unable to withdraw my funds from olymptrade, due to verification pending for a long duration. Please help.its a huge sum.

+1 photos

Aug 10, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Jun 04, 2021

Updated by Shashangan C Account ID : 76573259

Verified Support

Jun 04, 2021

Olymp Trade Customer Care's response Hello!

Thank you for letting us know about this. We apologies for any inconvenience caused by the delay. As we can see from the applied screenshot, your account is undergoing the verification process. Do not worry, once the verification is complete, your withdrawal will be processed. We have passed your request to our support team, you will be contacted at the earliest convenience. Our support team member will provide you with the latest status of the verification. Your patience is appreciated greatly.

Best regards, Olymp Trade team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My name is Amogha . I'm a student in India. I had made a deposit of $10 to olymp trade through phonepe app on 22nd April 2021. It's been 42 days and there is still no sign of money anywhere.
Its not in my Olymp Trade account or my bank account. I used the customer support through text first. The response I got there was so frustrating. Then I called the hotline number and response was no better there either.

All I understood was Olymp Trade is big scam.

Maybe you think $10 is a small amount and people wont mind if they loose it. You probably think people will forget it completly ;"Its only $10 right?"

Olymp Trade is a Fraudulent Company and nobody invest in it. This is my humble request

Amogha Acharya
amogha.a.[protected]@gmail.com

Aug 9, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2021

Olymp Trade Customer Care's response Hello, dear Amogha!

Thank you for bringing this issue to our attention. It is a pity that you have made such conclusions about the platform. Olymp Trade is a transparent and trustworthy broker, our activity is regulated by the international Financial Commission. It speaks of our reliability and guarantees each trader comprehensive support and prompt resolution of all appearing issues.

We aspire to provide flawless customer service. We are sorry to hear that the replies from our support team have left you frustrated. We will take your feedback into consideration to improve our services for everyone. We have passed your request to our support team, you will be contacted as soon as possible. We will make sure that our specialists inform you about the latest status of the mentioned issue.

Best regards, Olymp Trade team.

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

I like to trade on your web platform. It’s very intuitive. I learned its functionality for a couple of minutes. Previously I traded on Metatraders. MTs are undoubtedly great platforms but in some cases they are excessive in terms of functionality. This web product is more suitable for my daily needs. But I don’t see Volumes on your web platform. I really hope that it’s just a mistake of mine. Does your web platform have this indicator?

Jun 8, 2021

Complaint marked as Resolved

I recognize that I hurried up too much with that complaint. I thought for a while after that and it became evident for me that it’s not a big problem and I can use Volumes on your Metatrader.

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jun 3, 2021

Verified Support

Hi, dear!

Thank you for your detailed feedback. It is wonderful that you find the Olymp Trade platform intuitive and straightforward. You can find the list of Volumes on the Olymp Trade MT4. To access it you need to log in to the Olymp Trade MetaTrader 4 platform, press the Insert button on the top tab and open the Indicators section. In the list of available instruments, press Volumes and click on the preferred indicator. If any further questions appear, kindly reach out to us. We will be glad to help.

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have an issue with the Olymp Trade Forex platform. As far as I understand, the sequence of opening deals to pick the asset from the list, define the direction of trading and select the expiration time. However, when I open buy or sell positions, the platform does not close them automatically when the time frame expires. So do I have to control my trades manually? Or is there any special box to select the expiration time?

Jun 8, 2021

Complaint marked as Resolved

Sorry, I mixed the trading types and platforms. I thought FTTs are also available in MT4, but now I understand that this platform is for the Forex type of trading ony. So there’s no expiration time for trading Forex, unlike FTTs. It’s good to have such a choice. I will spend more time to figure out the difference.

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

Jun 2, 2021

Verified Support

Hello, dear Ajeet_Devi!

Thank you for contacting us. The expiration time can only be set in the Fixed Time Trades mode. There you can choose the duration of the trade starting from 1 minute. On the Olymp Trade Forex, you can set up a pending order (the trade that will open automatically at the time the price level reaches the specified quote / at the assigned time). You can also use the Trailing Stop Loss feature that allows creating the order to close the trade depending on the specified Stop Loss and Take Profit values. If any further questions appear, please, let us know. We will be happy to help.

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Is OlympTrade company doing something to help its traders make more money ?? I'm serious. !! It seems to me that they are taking the money. Why do they close my orders themselves? I open an order on my mobile phone. The price should rise and I am waiting for this, but after a minute the order closes itself and I do not have time to earn my money. As a result, the price rises and I know that I could get 80% profit.
You are doing this to make me unable to make money. ???

Jun 6, 2021

Complaint marked as Resolved

I want to honestly admit that I don't have a lot of experience in Forex and OlympTrade FTT trading. Perhaps I misunderstood something and was not attentive. I will study and train more actively. Thanks for your reply!!!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2021

Olymp Trade Customer Care's response Hello, Pushal Nemkul!

Thank you for getting in touch with us. Can you please, check, did you open the trade in a Fixed Time Trades mode? The minimum duration of the trade is 1 minute, it is possible that the trade has closed at the assigned time. Please, provide your account ID number so that we can get more information regarding your situation. We will help you gladly.

Best regards, Olymp Trade team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have been working with Olymp Trade not very long ago. I opened an account and deposited $ 200. I opened a couple of deals, one of them turned out to be profitable. I began to study in more detail all the questions regarding options. Added another $ 500. As a result, in about a month and a half, it turned out to be 1200, in principle, with a small amount of investment, it turned out well. But then I was offered to try a virtual assistant, which supposedly will make predictions. He makes them but out of 5 - 3 in the minus. Yes, I understand, it seems to be of a recommendatory nature, but why are such recommendations needed at all?

Jun 6, 2021

Complaint marked as Resolved

I want to tell you that I had a similar situation, but it turned out to be in setting up a virtual assistant. The application has detailed instructions and recommendations, and its setup does not take much time. After taking into account all the recommendations, my percentage of profitable forecasts increased to 80%

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2021

Olymp Trade Customer Care's response Hello, dear Neerendra_Bhatt!

Thank you for sharing your experience with us. We are pleased to know about your profitable results. The Adviser Program is a popular tool that allows our traders to start their way in trading and reduce the amount of chart research. It helps to find entry points and notifies about the potential opportunities. The usage of the trading Advisors is voluntary, it depends on your own preferences. If you have any further questions, feel free to ask. We will be happy to help.

Best regards, Olymp Trade team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir/madam,
Name : Vaibhav Verma
user ID : 55445252
That is my user ID and I cannot receive my 170 dollars since 24 Nov 2020
Now I get my bank statement and they will create a task so many time but nothing going on and also the created a ARN number so many time but nothing is going on. They have fraud with me I request you Please help me.

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2021

Olymp Trade Customer Care's response Hello, Vaibhav!

Thank you for leaving a complaint. We have passed the information to our support team, you will be informed of the latest status of your issue as soon as possible. Your cooperation is much appreciated.

Best regards, Olymp Trade team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

The money is deducted from my bank account but couldnot comes in my olymp tarde account

+3 photos

Aug 7, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

May 31, 2021

Olymp Trade Customer Care's response Hello, dear!

Thank you for reaching out to us. We have passed your request to our support team. Our specialist will contact you at the earliest convenience and request additional details to speed up the resolution process. If any further questions appear, kindly get in touch with us. We will be happy to help.

Best regards, Olymp Trade team.

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Dear sir,

User ID: 74062624

I was on the process of kyc and during the selfie one of my relatives mistakenly put his face on the selfie procedure, and i even ask the consultant on how to redo it but all they reply me was steps to submit kyc, And there was no button to redo the selfie procedure so at last i thought of submitting it with the wrong selfie thinking it might ask me to retake the selfie as it was a wrong selfie but no they accept it and guess after sometime they blocked my account.
I had 366usd without bonuses and they only refunded me 59.78usd saying its according to the rules and whatsoever.
I am so disappointed because it was just a small mistake which i could retake it to remove the mistake but no just blocked no second chance

Best regards,
Kapminlen Kom
User ID 74062624

Aug 6, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

May 28, 2021

Verified Support

Hello!

Thank you for leaving a complaint. We are sorry to hear about your disappointment with us. We have passed your request to our support team. Our specialist will contact you as soon as possible.

In case you disagree with the provided explanations, you can submit a complaint to an independent department: [protected]@olymptrade.com In your email kindly describe the situation in detail and specify your account ID number.

Best regards. Olymp Trade team.

Reply

DinoMangte's [Complaint's author] reply, May 30, 2021

Why is my 366.9usd being withheld

Olymp Trade Customer Care

Jun 10, 2021

Verified Support

Hi, DinoMangte!

Thank you for leaving a reply. We have requested further assistance from our support team, you will be contacted at the earliest convenience. Our specialists will consult you with great pleasure.

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

They blocked my account and they hold the funds in my account. I am running behind the support team for the past 1 month. But I didn't received an update. I am having $6300 in my account. Help me in retrieving my funds back!

Aug 6, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

View replies

S

Sõõrýã Râj

from Chennai, Tamil Nadu

May 26, 2021

User id: 61047029

Reply

Olymp Trade Customer Care

May 26, 2021

Verified Support

Hi, dear!

Thank you for getting in touch with us and specifying your account ID number. We are sorry to hear that you have not received prompt updates from the support service. We have passed your request to our support team, you will be contacted at the earliest convenience. Please, let us know if any further assistance is required.

Best regards, Olymp Trade team.

Reply

S

Soorya raj

May 30, 2021

Still my issue isn't resolved. They are saying some lame reasons and declining my verification. Please help

Reply

S

Soorya raj

May 30, 2021

They are saying that the documents which I submitted were digitally altered. Scanned images must be like that only. Which they aren't listening. And help me to get my funds back

Reply

DinoMangte's reply, Jun 1, 2021

Same mine too

Olymp Trade Customer Care's response, Jun 1, 2021

Verified Support

Hello, dear Soorya raj!

Thank you for keeping us informed. We are sorry to hear that you are not satisfied with the provided explanations from our support team specialists. In case you disagree with the company's decision, you can file a complaint to the independent department: [email protected]. When making a request, kindly specify the account number and describe the current situation. You will be forwarded a reply after a thorough investigation.

Best regards, Olymp Trade team.

S

Soorya raj

Jun 3, 2021

What a funny idea you are giving! Do you think I didn't get in touch with your claims team! I've contacted your kyc team, claims team via email. But still now, no response from your side. I even asked your support executive to schedule a callback from your manager. And it's been 4 days, I haven't received one

Reply

S

Soorya raj

Jun 8, 2021

It's been another 10 days. I didn't received a callback! Whether you guys help me to resolve the case or should I face it legally!

Reply

Olymp Trade Customer Care

Jun 10, 2021

Verified Support

Hello, Soorya raj!

Thank you for the updates. We are sorry to hear that you have not received the expected assistance. We have contacted our support team, you will be informed of the latest status of your request at the earliest convenience. Your patience is appreciated greatly.

Best regards, Olymp Trade team.

Reply

S

Soorya raj

Jun 13, 2021

When will I get my funds back! You are cheating and holding my funds.
Any legal persons reading this, please add a comment and I'll contact you for assistance. I need to lodge a complaint and face this case legally. Coz they won't turn their heads-up for my case. It's been almost a month

Reply

Olymp Trade Customer Care

Jul 2, 2021

Verified Support

Hello, dear.

Thank you for leaving a comment. We apologize for the long wait. Our specialist has called you and shared the latest information regarding your situation and provided you with the list of documents required to successfully complete the verification process. Kindly wait for further updates from our support team regarding the refund.

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

9 Comments

Post your Comment

Comment Guidelines

Hello,

Registered email: maha.[protected]@gmail.com
USER ID: 76389981

I have made a deposit for $10 i.e- ₹750 in UPI mode.
But not received in Live balance.
Kindly do the needful at earliest.
Thank you

Transaction screenshot is added

Rs.750.00 sent to [protected]@icici from your Paytm Payments Bank a/c 91XX5851 . UPI Ref:[protected] :PPBL...

+1 photos

Helpful

Found this helpful?

Write a comment

I have deposited 10 USD ( Rs. 751/-), The amount is debited from my account but it is not credited to my Olymp trade account

Aug 6, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

View replies

Olymp Trade Customer Care

May 25, 2021

Verified Support

Hello, Andyaaish!

Thank you for contacting us. Can you please specify, which method have you used to deposit an account? Please, note that depositing an account using the UPI method can take from 1 to 36 hours for the amount to get successfully displayed on a live account.

If 36 hours have passed from the moment a transaction is executed, kindly reach out to our support team. Our specialists will create a task for a finance department to speed up the resolution process. In your request, attach a screenshot of your payment from your UPI account (UPI ID, amount, date, and time of the transaction should be visible).

You can get in touch with our support team directly using any convenient way: in an online chat at the platform's website, via e-mail: [protected]@olymptrade.com, or in a direct messages section of our Facebook group: www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have deposited 10 usd in olymp trade account but not received the amount. The money is deducted from my bank account but not deposited in olymp trade account. I am trying from last 1 hour and again and again refreshing my phone and trying everything but it's not coming.

+1 photos

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

May 25, 2021

Olymp Trade Customer Care's response Hello!

Thank you for reaching out to us. Can you please provide us with your account ID number? We will pass the request to our support team for a thorough investigation. Our support team specialists will contact you at the earliest convenience and help to speed up the resolution process.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

File a complaint to Olymp Trade

Olymp Trade reviews & complaints page 60

I ran into difficulty depositing funds

Post your Comment

Withdraw amount not credited in my bank account

Post your Comment

Deposit Error

Post your Comment

I cant find linear regression here

Post your Comment

Getting access to trading strategies in Olymp Trading platform.

Post your Comment

Nobody traded the Cryptoindex through Olymp Trade?

Post your Comment

What's wrong ??

Post your Comment

Unable to withdraw my funds

Post your Comment

Defrauding of deposited money

Post your Comment

I lack volumes here

Post your Comment

Why the platform doesn't work?

Post your Comment

Why do they close my orders themselves.???

Post your Comment

A virtual assistant

Post your Comment

I cannot receive my 170 dollars since 24 Nov 2020

Post your Comment

Money deduction

Post your Comment

Account block

Post your Comment

Unable to withdraw funds

Post your Comment

Deposited amount through UPI is not showing in balance

Deposit not showing

Post your Comment

Deposit amount

Post your Comment

Related businesses