Olymp Trade Complaints & Reviews

I’m trading on your web platform with great interest. There’s a lot of new things here for me to explore. Earlier I traded on Metatraders where classical leverage is used. Your web platform is different. Here I need to work with fixed amounts and multipliers. That’s another approach I need to get used to. However, I’m experimenting with it with great pleasure.
Everything suits me except for one downside. I don’t see Alligator here. Does your platform have it?

Jul 22, 2021

Complaint marked as Resolved

Sorry, Alligator is present here. I have not noticed it.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 20, 2021

Verified Support

Hi, dear Amin!

We are grateful for your feedback. It is wonderful that you explore the Olymp Trade platform with great interest. You can find the Alligator in the Trend Indicators section. To view it, press the Indicators button placed at the left bottom of the chart. Then, choose the Alligator indicator from the appeared list. Feel free to contact us if any other questions occur. We will be glad to help you.

Best regards, Olymp Trade team.

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I have found the educational materials provided by Olymp Trade very informative. There are so many videos describing the trading process, and showing how to open trades and find attractive market conditions. I do not have issues with the platform, everything works good and fast. I like the large number of different technical indicators to analyse the market in the light of technical sentiment. I’ve heard about hedging - a strategy to minimize losses. However, I could not open two positions in different directions for the same underlying asset simultaneously. Is something wrong with the platform?

Jul 24, 2021

Complaint marked as Resolved

I have received an explanation from an Olymp Trade representative. Now I understand that I can open several positions simultaneously, but I don;t have an opportunity of opening them at the same time. I have to choose the expiration time and open the next one after some time. Thanks.

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Olymp Trade Customer Care

Jul 20, 2021

Verified Support

Hi there!

Thank you for leaving a question. We are happy to know that you find our educational materials informative and descriptive. It is great you have marked a large number of available technical indicators. The Olymp Trade platform allows opening multidirectional trades on the same asset. Did you use the Olymp Trade platform to open the trades? Please, give us more information on the mentioned issue. We would gladly help you if you share more details with us.

Best regards, Olymp Trade team.

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I activated 2 factor verification for olymp trade with google authenticator. Recently I formated my due to some problems. I don't have any backup. I installed google authenticator but now I can't get the code to login to olymp trade. without code how can I do that

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 19, 2021

Verified Support

Hello, Ravi_RD!

Thank you for informing us about the issue. Please, contact our support team so that our specialists can help you to regain access to your trading account. You can reach out to our support service via e-mail: [protected]@olymptrade.com, in a live chat at the platform's website, or in direct messages of our Facebook community: www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

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I have been trading with this broker for a long time, but periodically. In general, the impressions are positive, but recently there have been more frequent problems with the software. I understand that my computer is a bit slow and a lot of websites upload slowly due to a large volume of info or some apps run there. I normally trade using the webtrading platform and it looks like my my pc can't manage with the load of quotes or something. Is there anything we can do about it? WHy can't you provide a lighter and faster version of the software for your clients?

Jul 22, 2021

Complaint marked as Resolved

Thank you very much for your prompt reply! I followed your advice first and downloaded the Opera browser to my computer. Everything started to work much faster. I also closed the Facebook app which was slowing down my computer. I will try to use the link to download the desktop application and install it soon. Thanks for all your help!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 20, 2021

Verified Support

Hi, dear Rajendra!

Thank you for contacting us. In such a case, we recommend reducing the load on your device by closing the unnecessary tabs and applications. You can also try using more optimized browsers such as Opera or Firefox. Switching to the Olymp Trade desktop application might also help to solve the issue. You can download the most recent version of the application here: https://olymptrade.com/download We hope that our recommendations are useful for you.

Best regards, Olymp Trade team.

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I have been testing your web platform for more than a month. In my opinion, it’s a well-balanced platform, which is equally functional and convenient. In contrast with Metatrader, it’s much easier to use. As for the worthiest features, I can note the possibility to trade with fixed amounts and multipliers. I like to experiment with these parameters that allow me to make my trades more or less risky.
However, I don’t see Awesome Oscillator here. Perhaps, I have just overlooked it. Is it present here? "

Jul 20, 2021

Complaint marked as Resolved

Sorry, it’s present here. I have just overlooked this indicator.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 19, 2021

Verified Support

Hello, dear Vicky!

Thank you for getting in touch with us. We are glad that you find the Olymp Trade platform well-balanced. It is great that the opportunity to set up a multiplier value and use a fixed amount for each trade allows you to regulate the risks. To find the Awesome Oscillator, you need to press the Indicators button at the left bottom of the chart. Then, in the Indicators list scroll down to the Oscillators section and choose the Awesome Oscillator. It will appear below the chart. If you have any further questions, feel free to ask. We will gladly provide you with more information.

Best regards, Olymp Trade team.

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Website: Olymptrade

I deposited 150 dollars (Rs 11, 479)
It has been a torture since the day i did it.
On 5th of July i deposited it and money got debited from my bank account. I reached the support team they asked me to wait for 24 hours. I waited.
Later they asked me to wait for 5 working days as they created a USELESS TASK and i waited. Today its 16th July already and i don’t know where is my money. I am block on the app to call them and today they did not even reply to my emails. Dont trust the app and use it, they are fraud and cheaters.

+4 photos

Aug 17, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2021

Olymp Trade Customer Care's response Hi there, Jigar061!

Thank you for letting us know about this issue. We are sorry to hear that the described situation has brought you to such conclusions. We put every effort to provide top-notch service to our traders, which is why your feedback is incredibly valuable to us. We have passed this information to our support team. Our specialist will contact you and provide full assistance on the case. Your cooperation is appreciated greatly.

Best regards, Olymp Trade team.

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I appreciate so many video lessons from the Olymp Trade company. The educational materials are full of information about how the trading platform works, which technical indicators are best to use for different timeframes and assets. When I login to the OT trading platform, I can open trades according to the recommendations. But I have an issue related to the technical indicators. When trading signals appear the system does not open my trades automatically. So my question is how do I fix that issue?

Jul 20, 2021

Complaint marked as Resolved

I can see my mistake now. Expert Advisors are not supposed to trade automatically but deliver trading signals for me to consider a trade. This is like a technical indicator (or a set of them) that finds market conditions attractive for entering the market. Nevertheless, it;s a useful feature for trading, thanks Olymp Trade for support and clarification

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 16, 2021

Verified Support

Hi, Malik!

We are thankful for your feedback. It is wonderful that you appreciate our educational videos. It is great that you use the received knowledge in practice. A trading signal is not a direct instruction to trade, but an analyst recommendation. It should not replace independent market analysis, which is why the trades do not open automatically. If any further questions occur, do not hesitate to reach out to us. We are always there to help.

Best regards, Olymp Trade team.

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I met Olymp Trade several years ago. On one of the forums, a trader was praising this company very much. By the way, I thought then that this trader was a figurehead. However, when I had problems with my past broker, I decided to check if it was possible to work with Olymp Trade. I tested it for a long time, first a demo, then at a minimum. In the end he added a decent amount to the account. And now I can say that I was not mistaken. If anyone wants to trade Forex without any problems, then the Olymp Trade broker is the right place.
I got a problem, I lost my account password. What do I need to do to recover my password?

Jul 19, 2021

Complaint marked as Resolved

In order to restore the password from your account, you need to use the "Restore password" form on the broker's website. After you confirm your account via email, you will be able to create and use a new password. In case of difficulties you can always contact technical support, which is available through online chat, e-mail, form on the website.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2021

Olymp Trade Customer Care's response Hi there, Sumit!

Thank you for sharing your feedback with us. It is wonderful that we have met your expectations. To restore access to your account, you need to open the Login tab on the platform and press the "Forgot your password?" button. Then, enter your email address in the appeared field and click on Restore. Make sure to insert the email that you used to register on the platform. We will send you a link to reset your password. If the issue remains, kindly reach out to our support team. Our specialists are always there to help.

Best regards, Olymp Trade team.

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When I open my Olymp Trade app I can see the structure in the same way it’s been described in videos. I can choose currency pairs, stock indices and other CFDs, set a direction and select the expiration time of my trade. Graphs reflect the price action as it should be, quotes in real time. But I have a concern about the promise that I saw in the broker’s offer regarding risk-free trades. I mean why couldn’t I find the button for risk-free trades in the OT platform?

Jul 18, 2021

Complaint marked as Resolved

I’ve contacted an Olymp Trade representative and he explained to me that risk-free trades are a form of bonus. So I have to deposit a larger amount than before to get the bonus and enjoy risk-free trades. They will appear in the bonus section. I can also get access to several trading strategies and expert advisors for more accurate signals.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 15, 2021

Verified Support

Hi there, Harpreet!

Thank you for reaching out to us. In case you have available risk-free trades, the shield icon will appear in the right tab, next to the Order button. The number reflected on the icon shows the amount of the available risk-free trades. To use a risk-free trade, you need to click on the shield icon. Then select “Activate”, choosing the trade amount you need. When it's done, the shield icons should appear on the buttons used for choosing the trade’s direction, and you will see the value of the risk-free trades in the trade amount input field. If any further questions emerge, please, let us know. We will be glad to help.

Best regards, Olymp Trade team.

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Leveraged positions are no good way to enter trading. I want to disable my multiplier but I can't go below 50x.
This is atrocious.

Why can't a user trade with his own money?

Allow me to disable the multiplier.
If not I'm quitting your exchange

+2 photos

Aug 14, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2021

Olymp Trade Customer Care's response Hello, dear!

Thank you for leaving a question. Unfortunately, you can not disable the multiplier as this function was removed from the Profile Settings. Due to the low volatility of certain assets, the multiplier value can be x1 or x5 depending on the asset. The minimum value of x1 is equal to the absence of the multiplier value. Please, let us know if any further questions emerge.

Best regards, Olymp Trade team.

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I like to explore your web platform. I find it very promising. Earlier I was used to trading on classical trading platforms such as Metatraders. I thought that such platforms couldn’t have strong rivals. Nevertheless, I have found it. I think that your web platform is a good alternative to MTs. Here I appreciate the possibility to trade differently using fixed amounts and multipliers. When I’m uncertain about a market direction, I can enter the market with a small fixed amount a small multiplier value and once I see a definite direction I will open a bigger trade.
However, I see one downside here. I lack linear regression. It’s a necessary tool for me. Perhaps, I don’t know where to find it. Is it present on your platform?

Jul 18, 2021

Complaint marked as Resolved

I thought about it once again and it became evident to me that it’s not so big problem. I have already replaced linear regression with another indicator.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 12, 2021

Verified Support

Hi, dear Iqbal_Mangat!

Thank you for reaching out to us. We are excited that you find the Olymp Trade platform promising. We are also glad that you appreciate the possibility to use fixed amounts and set up a multiplier value. The linear regression indicator indeed is not presented on the platform. We value our trader's opinions and work on expanding the functionality of the platform based on the received feedback. We make sure to pass this information on to our team for further discussion.

Best regards, Olymp Trade team.

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I opened an account at Olymp Trade five years ago. I just started trading Forex. I tried everything - surfing, network marketing, and much more. I decided to learn trading. And I will say that Olymp Trade is not the least responsible for my staying in the Forex market. In the process of our cooperation there were no serious problems. With the withdrawal of funds, everything is resolved very quickly, the money is almost always credited to the card the next day.
Now I have a problem. I opened an account in a European country, and now for work I need to live in an Arab country for some time. Will I be able to trade freely from my trading account?

Jul 19, 2021

Complaint marked as Resolved

Thanks for the quick response! I followed your link and saw "List of the Countries (territories) in which the Company Does Not Operate". This list does not include the Arab Emirates, which is great as we are going to move there.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 13, 2021

Verified Support

Hi, dear Jobin!

Thank you for leaving a question. We are pleased to know that you are satisfied with the Olymp Trade platform. Can you please give us more specific information? What country are you planning to move to? Please, pay attention to our Legal Information section: https://olymptrade.com/en-us/terms The platform does not operate in a list of countries that are stated in the Service Agreement. You can also reach out to our support team and provide more details to get full assistance on this matter.

Best regards, Olymp Trade team.

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I deposited into the Olymp Trade platform using a Mastercard. I had several trades on currency pairs mainly. I used all of the instructions that I saw in video lessons in relation to choosing an asset, setting expiration time and defining the direction of trades. At some point I managed to catch a strong trend for GBP/JPY, and I had several successful deals in a row. As a result, I received a profit. I was trying to withdraw it to my Neteller wallet, but I failed to do so. Can someone tell me why it did not work?

Jul 15, 2021

Complaint marked as Resolved

I have noticed the terms and conditions related to the fund transaction. Now I understand that there is a requirement for withdrawals to be sent via the same payment method as deposit. I have requested a withdrawal to my mastercard and it went through successfully. Thanks Olymp Trade.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 12, 2021

Verified Support

Hello, dear Katur!

Thank you for getting in touch with us. The payment can be only withdrawn by the same method that you used to make a deposit. You can add another payment method by topping up your account. This way, if you want to return the deposited amount, it will be proportionally distributed and sent out to your sources. It does not apply to profits, they can be withdrawn to any payment method without any restrictions. Please, let us know if any additional questions appear. We will be happy to help.

Best regards, Olymp Trade team.

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In general, I can say that I like your web platform. It’s more suitable for trading than many other platforms I have tried before. Fixed-time is not to my liking, while Forex trading here is very advantageous. I like to experiment with fixed amounts and multipliers. At first, I couldn’t choose optimal amounts and multipliers but then I realized how to change them based on a concrete market situation.
The only thing I don’t like here are Fibonacci levels. They are not easy to use compared to Fibonacci available on Metatrader. Do you plan to improve this feature with a next patch?

Jul 16, 2021

Complaint marked as Resolved

I think that things are not so bad with Fibonachi here. I have already got used to this version of the popular tool.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 13, 2021

Verified Support

Hello, dear Bhan!

Thank you for sharing your opinion with us. We are happy to know that you enjoy the Olymp Trade platform. We will take your recommendations on improving the Fibonacci levels into consideration. It is important for us to meet our traders' expectations and improve the platform's features to make it more convenient for our traders. We would be grateful if you give us more details on what should be added or modified for a better user experience.

Best regards, Olymp Trade team.

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Address: Junagadh

Sir your olymp trade advertisements show in display 2 minit to 2 minit so i request you please closed this your advertisement... Thank you

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Olymp Trade Customer Care

Jul 12, 2021

Verified Support

Hello, dear Kathiriya.

Thank you for contacting us. Can you please give us more details regarding the mentioned promotional material? Where did you encounter the advertisement? Why do you want it removed? We would be grateful for the additional information.

Best regards, Olymp Trade team.

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This broker leaves only positive impressions. It has been three years since I opened an account with Olymp Trade. During this time, a lot has happened, but the broker did not let me down. At one time I decided to try my hand at algorithmic trading. It turned out, 5 traders even subscribed to me. There were also no problems with payments on the Olymp Trade social trading platform.
I have a situation now, I changed my surname. Now I have a question, can I change the data in my account and link another card without changing my account?

Jul 13, 2021

Complaint marked as Resolved

Thanks to the technical support service for a quick and detailed response. I contacted tech support today and all my information was changed within 10 minutes without changing my account. Great job guys!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 9, 2021

Verified Support

Hello, dear Sushant Mathew!

We are happy to hear that the Olymp Trade broker left you with only positive impressions. It is wonderful that we have earned your trust. You can change your data without opening a new account. Please, contact our support team using any preferred method, our specialists will help you with great pleasure. You can reach out to our support team in a live chat at the official platform's website, via direct messages of our group: www.facebook.com/olymptradecom/ or via email: [protected]@olymptrade.com.

Best regards, Olymp Trade team.

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I have registered a trading account with Olymp Trade. THe automatic email with my credentials came quickly, so I was able to login to the platform. I deposited and started trading according to the recommendations in the video lessons. However, I have an issue with the platform. When I open buy or sell positions, something called stop-loss order appears automatically. I cannot find where I set the expiration time for the trade and the related stop order. Can someone explain to me where I can find the appropriate button to set expiry time?

Jul 13, 2021

Complaint marked as Resolved

I have watched several video lessons about the Olymp Trade platform again, and I have found the answer for my question. I was wrong in the sense of choosing the correct type of trading to set expiration time for trades. Now I realize that such a function is available in the Fixed-Time Trade platform only. It does not suggest stop-loss orders at all, while the expiration time is here to choose together with the underlying asset and direction of the trade.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 8, 2021

Verified Support

Hi, dear Chinmay Deep!

Thank you for informing us about the issue. Probably, the Trailing Stop Loss function is on. You can configure the Stop Loss and Take profit levels by opening the Auto-closing section at the right tab (below the trading amount settings). If any questions remain, kindly reach out to us. We will gladly provide you with thorough assistance.

Best regards, Olymp Trade team.

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In general, I’m satisfied with your web platform. It boasts a very intuitive layout and I have no problems with operating it. I have already tested both trading types here. I mean fixed-time and Forex. Fixed-time is not to my liking. However, with a large expiration period, it’s not so bad. Nevertheless, I like Forex more. I like that here I can trade with fixed amounts. It allows me to determine a part of my depo I’m ready to sacrifice. However, I have a problem when trading Forex I can’t change leverage. How should I do this?

Jul 12, 2021

Complaint marked as Resolved

Sorry for exaggerating my problem. It turned out that multipliers are much better than classical leverage.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 7, 2021

Verified Support

Hi, dear Charandeep_Mannan!

We are glad to hear that you are satisfied with the Olymp Trade web platform. You can find the multiplier button at the right tab of the screen. It is placed at the right to the trading amount. You can select the particular multiplier value from the appearing list (the available options vary depending on a chosen asset). Please, let us know if any further questions emerge.

Best regards, Olymp Trade team.

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When trading currency pairs in Olymp Trade FTT platform, I can see how to select the expiration time for every trade I open. I monitor the Forex market in the light of correlation between fundamental and technical analysis. I am convinced that the technical background can create a powerful base for the market price to reverse and start a new trend, while fundamental triggers act as starting points for that. However, I could not set postponed orders on the FTT OT platform so that the software could open a trade automatically when prices reach a certain level. Why does the platform not work properly in terms of buy limit orders?

Jul 10, 2021

Complaint marked as Resolved

Thanks to a conversation with the company expert, I realized my mistake. The Olymp Trade platform for the fixed-time type of trading does not have a function of postponed orders. All of the trades have to be done at the market price, while there’s an option of selecting the expiration time of trades. Postponed orders are related to a different type of trading in the financial markets.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Jul 7, 2021

Verified Support

Hello there, Harbhajan_Malpani!

Thank you for sharing. To set up the pending order, you need to choose a preferred asset in the Fixed Time Trades mode and press the Order button placed at the right tab (below the Duration settings). You can set the postponed orders by specifying a particular quote value or choosing the time when the order will be executed.

Best regards, Olymp Trade team.

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I'm new to Olymp Trade. Revised video materials on trade, re-read many articles and reviews. I studied the basics of technical and fundamental analysis, looked at how they trade on the news. I also watched a video about the use of some indicators in trading.
And now (shame to admit), I am facing a problem that I cannot solve. I am not very good at system administration and do not know how to install the program on my computer. Can someone tell me is it easy to install OT app if I'm not that experienced in this?

Jul 12, 2021

Complaint marked as Resolved

Thank you for your quick and detailed reply. I downloaded the program from the official website by following your link. Yes, indeed, installing the program was very easy. I installed the program and contacted technical support about depositing. I successfully deposited money. Thanks for helping me get through that agenda! I am planning to start trading ASAP.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2021

Olymp Trade Customer Care's response Hello, dear Mohan_Khalsa!

Thank you for contacting us. It is great that you have taken the time to revise the video tutorials, browse through the articles and learn more about the indicators.

You can find the latest version of our trading application here: https://olymptrade.com/en-us/download Choose the version compatible with your device from the list and download the file.

To give you more thorough feedback, we will need more details. Please, share your account ID number so that we can pass your request to our support team. Our specialists will be happy to guide you through the download process and help to solve any appearing difficulties.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 58

Alligator is missing here

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I have a question about platform

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Two factor verification code

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Frequent problems with the software

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I lack Awesome Oscillator here

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Upi money not credited

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I have an issue with technical indicators

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I got a problem

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Why couldn't I find the button for risk-free trades in the OTT platform?

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Can't disable Multiplier

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Linear regression is missing here

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Will I be able to trade freely from my trading account?

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Why I could not withdraw my profit to my Neteller wallet?

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I don't like Fibonacci here

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Advertising

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Can I change the data in my account and link another card without changing my account?

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I can find the appropriate button to set expiry time

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I cant change leverage here

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I can see how to select the expiration time

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Can someone tell me is it easy to install OT app if I'm not that experienced in this?

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