Olymp Trade Complaints & Reviews

Hello, Dhiraj_Nagar!

We are glad that you like the platform and find it convenient. Olymp Trade offers forex and FTT platforms as well as MT4 where you can use multiple indicators of your choice. You can find the web MT4 here: https://metatrader.olymptrade.com/metatrader. If you have any suggestions or ideas that can help us improve, please let us know. Your feedback means a lot to us.

Best regards, Olymp Trade team.

Hello, Rohav Bansal!

Thank you for your feedback. It is great that you've been trading on the platform and earning through it. As you already know, it is important to stay safe where money is involved and therefore, most brokers ask for confirmation before you can withdraw money. This must also be such a case. Kindly upload the required document and feel free to contact us if any query arises.

Best regards, Olymp Trade team.

Hello, dear Satyajit!

Thank you for your feedback. It is a pity that you have drawn such conclusions about the platform. Olymp Trade is a transparent and reliable broker, the platform's activity is strictly regulated by the Financial Commission.

As stated in our previous reply, your account has been blocked in accordance with 8.5.1. of the Service Agreement due to repeated registration after the violation. The amount was withheld in accordance with section 8 of the Service Agreement (clause 8.5.). To find detailed information, please, view the legal information: https://olymptrade.com/en-us/terms

Best regards, Olymp Trade.

Hi, Khatarnak17!

Thank you for letting us know about the issue. Please, reach out to our support team. You can contact our support service in a live chat at the platform's website, via direct messages of our Facebook group: www.facebook.com/olymptradecom/ or via email: [protected]@olymptrade.com. Our specialists will be happy to help you to resolve the issue.

Best regards, Olymp Trade team.

OLYMPTRADE is a scam website..
think 100 times before amount deposit...
Blocked my account and took all my balance. Now refusing to refund my balance.
People of India don't fall into the trap.

Hello, Satyajit!

Thank you for taking the time to leave a complaint. We are sorry to hear about your unsatisfactory experience with us. As a member of an "A" category of the international Financial Commission, we are willing to solve any issues that may occur. We will help you with great pleasure if you provide us with more details on the situation with a refund. Kindly specify your account ID number so that we can pass the request to our support team.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for sharing more details. Indeed, your account has been blocked in accordance with 8.5.1. of the Service Agreement due to repeated registration after the violation. Unfortunately, in such a case the amount will not be refunded. You have all rights to appeal the company's decision by filing a complaint to the independent regulator: https://financialcommission.org/olymp-trade/

Best regards, Olymp Trade team.

Hello, Satyajit.

We understand your dissatisfaction caused by this situation. However, the consequences occurred after the violation of the terms described in the platform's Service Agreement.

The funds are withheld in accordance with section 8 of the Service Agreement (clause 8.5.): "If the Client breaches any terms of the Agreement and its integral parts listed in clause 1.2, including refusal to undergo the necessary checks and refusal to provide the necessary information, the Company has the right to terminate the Agreement; to void any Client transaction; to close one, several, or all Client trades at any time, at its own discretion; and to stop rendering services to the Client and return funds to the Client or not at its discretion. Any violation of the terms listed in this section, deprives the Customer the right to demand payment or refund from the Company."

The legal information can be viewed here: https://olymptrade.com/en-us/terms

Best regards, Olymp Trade team.

Hello, Roberto!

Thank you for letting us know about the issue. Please, take our sincerest apologies for the mentioned delay. Our specialists are doing everything in their power to speed up the resolution process.

According to our information, the request has already been passed to our support team. Our specialist will get in touch with you at the earliest convenience. Kindly share updates in the comment section.

Best regards, Olymp Trade team.

Hello, Azhar_Sengupta!

Thank you for letting us know about the difficulties that you have encountered. On the Olymp Trade Forex mode leverage is achieved through a simplified “Multiplier” function. The leverage amount can be selected in the sidebar section, on the right to a trade amount. You can choose the preferred multiplier value by pressing the Multiplier button. The available options vary depending on a chosen asset. Do not hesitate to contact us if you need more information. We will consult you with great pleasure.

Best regards, Olymp Trade team.

Hi, dear Dinesh!

Thank you for your question. It is important for us that traders can shift between two trading modes easily. To try Forex trading, you need to open the Assets tab and press the Forex button at the top (it is placed above the Search tool). Then, choose a preferred asset from the list.

You can also switch between trading modes by pressing a button with the exclamation mark right to the asset name at the right tab. In the appeared menu you will be able to select a trading mode. If any further assistance is needed, please, let us know. We will be glad to help.

Best regards, Olymp Trade team.

Hello, Banawa!

Thank you for contacting us. We always try to process every request as soon as possible. Over 90% of withdrawal requests are processed in less than 1 business day. However, it can take up to 5 working days for the withdrawal to be successfully processed. In case the stated time period passes, kindly contact our support team. Our specialists will provide you with full assistance on this matter.

Here are some tips on how to speed up the withdrawal process. You can upgrade a trader status to Expert. One of the privileges of the Expert level is getting top priority on withdrawals. You can also use an e-wallet like Skrill or Neteller to make deposits to your Olymp Trade account. These e-wallets work directly with Olymp Trade to provide rapid transactions. Among other things, we recommend you to get the highest level of “verification” on your account using “3rd party verification” from Google or another service. This way Olymp Trade will be able to transfer funds with fewer time restrictions.

Best regards, Olymp Trade team.

I'm Amirtha Suresh...I requested widthdraw in olymp trade real account 1000 usd on 17 July 2021 ..now 5 days completed..I did not received money to my bank account..

I called and emailed to support and financial team in olymp trade...they simply says...will be processed.. wait..

I loose my hope., ...I think there are playing ...I have lost 7000USD ...

As of now I requested my money to withdraw..now no response... please can any one help me to recover my money...

My registered olymp trade email is
[protected]@gmail.com.

Please find my attachment image

Hello, Amirtha!

Thank you for your comment. We understand that the withdrawal speed is a crucial matter to our traders and process over 90% of withdrawal requests in less than 1 business day. However, we inform our traders that it might take up to 5 working days for a withdrawal to be successfully processed.

We have passed your request to our support team. Our support service member has reached out to you and provided you with full assistance.

Best regards, Olymp Trade team.

Hi, dear Amin!

We are grateful for your feedback. It is wonderful that you explore the Olymp Trade platform with great interest. You can find the Alligator in the Trend Indicators section. To view it, press the Indicators button placed at the left bottom of the chart. Then, choose the Alligator indicator from the appeared list. Feel free to contact us if any other questions occur. We will be glad to help you.

Best regards, Olymp Trade team.

Hi there!

Thank you for leaving a question. We are happy to know that you find our educational materials informative and descriptive. It is great you have marked a large number of available technical indicators. The Olymp Trade platform allows opening multidirectional trades on the same asset. Did you use the Olymp Trade platform to open the trades? Please, give us more information on the mentioned issue. We would gladly help you if you share more details with us.

Best regards, Olymp Trade team.

Hello, Ravi_RD!

Thank you for informing us about the issue. Please, contact our support team so that our specialists can help you to regain access to your trading account. You can reach out to our support service via e-mail: [protected]@olymptrade.com, in a live chat at the platform's website, or in direct messages of our Facebook community: www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

Hi, dear Rajendra!

Thank you for contacting us. In such a case, we recommend reducing the load on your device by closing the unnecessary tabs and applications. You can also try using more optimized browsers such as Opera or Firefox. Switching to the Olymp Trade desktop application might also help to solve the issue. You can download the most recent version of the application here: https://olymptrade.com/download We hope that our recommendations are useful for you.

Best regards, Olymp Trade team.

Hello, dear Vicky!

Thank you for getting in touch with us. We are glad that you find the Olymp Trade platform well-balanced. It is great that the opportunity to set up a multiplier value and use a fixed amount for each trade allows you to regulate the risks. To find the Awesome Oscillator, you need to press the Indicators button at the left bottom of the chart. Then, in the Indicators list scroll down to the Oscillators section and choose the Awesome Oscillator. It will appear below the chart. If you have any further questions, feel free to ask. We will gladly provide you with more information.

Best regards, Olymp Trade team.

Hi, Malik!

We are thankful for your feedback. It is wonderful that you appreciate our educational videos. It is great that you use the received knowledge in practice. A trading signal is not a direct instruction to trade, but an analyst recommendation. It should not replace independent market analysis, which is why the trades do not open automatically. If any further questions occur, do not hesitate to reach out to us. We are always there to help.

Best regards, Olymp Trade team.

Hi there, Harpreet!

Thank you for reaching out to us. In case you have available risk-free trades, the shield icon will appear in the right tab, next to the Order button. The number reflected on the icon shows the amount of the available risk-free trades. To use a risk-free trade, you need to click on the shield icon. Then select “Activate”, choosing the trade amount you need. When it's done, the shield icons should appear on the buttons used for choosing the trade’s direction, and you will see the value of the risk-free trades in the trade amount input field. If any further questions emerge, please, let us know. We will be glad to help.

Best regards, Olymp Trade team.