I traded, studied for a long time, analyzed, and once I worked out my strategy, I began to succeed. I earned $4, 000 from one thousand dollars and I planned to reach $20, 000. My strategy was working. Let me think, I will try to withdraw, just in case, what if they lie, and before I withdrew the amount of $500, no more.
And then, I waited for two or three days, I got a letter in the mail that I have to confirm my identity. I completely agree with this, well done, I don't think they will give my money to just anyone. Well, I did as they instructed. In the end, they did not pay me money, they said that I have multi-accounts. And I answered: yes, I wrote you an email that when registering incorrectly specified one letter in the name of the mail, asked them to change it, so that in the future I would not have problems. I forgot that I registered at Olimp Trade some time ago. Thus, I got two registrations.
They told me that everything was okay, there would be no problems. And now I'm waiting for my money to be paid. Is there any hope at all?
Aug 13, 2021
Complaint marked as Resolved Thanks for the quick response. My account number is 27375. Please check my account information. I look forward to the resolution of my issue, I hope it turns out to be positive.
Olymp Trade customer support has been notified about the posted complaint.
Thank you for contacting us. It is important that we can clear up the information for you in case any uncertainty appears. In the complaint, you are probably referring to the inactivity fee. The company has a right to assess a dormancy fee for a long period of inactivity of a user account. It is applied to the traders who have not made trades on a live account or carried out non-trading operations (withdrawal or deposit activity) for 180 days. Please, note that the $10 fee is charged once a month if your account remains inactive.
Best regards, Olymp Trade team.