Olymp Trade Complaints & Reviews

Hello, Amir Iskandar!

Thank you for letting us know about your concerns. We have contacted our support team and asked to provide you with the latest updates regarding your case. Our support team specialist has called you and shared the latest status of your issue, also an informational email has been sent to your email address.

According to our system, the withdrawal of 17.00 USD has been successfully paid on[protected]. Kindly wait as it is possible that your funds are in the queue of a processing center, an intermediary between the platform and the bank. If after 3-5 working days the amount is not credited, please contact our support team. Our specialists will provide an ARN to you so you can track the status of the payment. If you have any further questions, feel free to ask. We are always there to help.

Best regards, Olymp Trade team.

Hello, Rupal_Dasgupta!

We are grateful for your kind words. It is wonderful that the Olymp Trade platform was a pleasant discovery for you. We are glad that the possibility to choose a leverage size allows you to regulate your risk and manage your funds more accurately. You can find the list of Volumes in the Olymp Trade MT4. To do so, log in to the Olymp Trade MetaTrader 4 platform, press the Insert button on the top tab and choose Indicators. In the appeared list of available instruments, press Volumes and select a preferred indicator. If any further questions emerge, feel free to reach out.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for informing us about this issue and providing screenshots. Can you please specify your account ID number? We will immediately pass your request to our support team. Our specialists will help you to speed up the resolution process. Regarding your comment, you have probably marked this review as resolved by chance, we have no access to this function.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for informing us about this issue and providing screenshots. Can you please specify your account ID number? We will immediately pass your request to our support team. Our specialists will help you to speed up the resolution process. Regarding your comment, you have probably marked this review as resolved by chance, we have no access to this function.

Best regards, Olymp Trade team.

Hi, dear Prakash Jeeva!

Thank you for letting us know about this. We would be grateful if you provide us with more details regarding the mentioned issue. Can you please specify your account ID number? Our support team specialist will contact you and help to find out the reasons for the slow operation of the platform.

Best regards, Olymp Trade team.

Hi, Neerendra_Dodiya!

Thank you for contacting us. Limits for trading are implemented by the automated risk management system. Our risk system reacts to a conjunction of different factors such as a certain trading style, trading turnover, trading on assets with low liquidity, and other factors. The system guards our traders against making risky decisions and serves as a sign that the particular trading style has become too risky or aggressive. Automatic restrictions on a number of operations can be implemented by the risk management system in accordance with paragraph 1.9. of the Regulation on Trading Transactions.

Each trader is free to make trades and choose a suitable strategy, even if someone faces temporary limitation for the amount of the trade. Our experts recommend using less than 10% of your current balance per trade to prevent the system from setting the limit. To change the limit you can expand the interval between the deals and set the duration of the deal from 15 minutes.

Please, specify your account ID number so we can help to analyze your situation. You can also contact our service support to receive advice regarding your trading style.

Best regards, Olymp Trade team.

Hello, dear Mohanlal_Gara!

Thank you for taking the time to leave a question. We are glad that you have chosen us to trade Forex. It is wonderful that you use the multiplier to reduce possible risks.

Yes, the Fibonacci levels drawing tool is available on the Olymp Trade Forex. To find Fibonacci levels, you need to click on the Indicators button at the left bottom of the chart. Then, scroll down to the Drawing section in the appeared tab and select Fibonacci Levels from the list. If you have further questions, please, do ask. We will be glad to assist you.

Best regards, Olymp Trade team.

Hello, dear pritesh07!

Thank you for reaching out. We are sorry for any inconvenience. We have addressed your issue to our support team. According to the received information, the task was created and passed to a relevant team. The investigation usually requires up to 24 hours, however, it may last up to 5 working days to process the task. Please be assured that we are making every effort to resolve your issue as quickly as possible. Your patience is appreciated greatly.

Best regards, Olymp Trade team.

Resolved.. thank you team Olymp Trade

Hi, Ashubitian!

Thank you for getting in touch with us. We are glad that the issue was successfully resolved. If any difficulties appear, kindly reach out to our support team. Our specialists will help you with great pleasure. You can contact our support team via e-mail: [protected]@olymptrade.com, in a live chat at our website, or in direct messages of our Facebook group: www.facebook.com/olymptradecom/

Best regards, Olymp Trade team.

Hello, Binoya_Basak!

Thank you for leaving a question. It is wonderful to know that you were fascinated by Olymp Trade. Yes, you can use a Trailing Stop Loss feature with us. You can achieve it as a reward for earning Experience Points on Trader’s Way. Trailing Stop Loss is also available on Advanced and Expert statuses. To reach a higher status you can make a deposit on a particular sum or earn Experience Points for active trading and completing tasks in Trader's Way. You can also purchase a subscription to Advanced and Expert statuses in the Market. Once you get a higher status, the Trailing Stop Loss feature will be accessible for your account. Do not hesitate to contact us if any further questions emerge. We will be glad to help.

Best regards, Olymp Trade team.

Hi, Majuckanak!

Thank you for contacting us. Indeed, the payment can be only withdrawn by the same method that you used to make a deposit. You can add another payment method by depositing your account. This way, if you want to return the deposited amount, it will be proportionally distributed and sent out to these sources. It doesn't apply to profits, they can be withdrawn to any payment method without any restrictions.

If you have issues with a chosen payment method, you can make a request to remove it after your account is verified. Our support specialists will check whether your saved payment method can be removed. Kindly specify your account ID number so we can pass your request to our support team. You can also get in touch with our support service via e-mail: [protected]@olymptrade.com, in a live chat at our website, or in direct messages of our Facebook community: www.facebook.com/olymptradecom/. Our support team members will help you with great pleasure.

Best regards, Olymp Trade team.

Hello!

Thank you for contacting us. Can you please specify your account ID number in a comment? This way, we can pass the request to our support team and give you a detailed reply.

Best regards, Olymp Trade team.

Hello there, Rahim_Korpal!

Thank you for getting in touch with us. A Trailing Stop Loss order is available on Advanced and Expert statuses. You can upgrade your account level by depositing an account in the amount of $500/€500 and more. You can also purchase a subscription to Advanced and Expert statuses in the Market. Once you achieve a higher status, the Trailing Stop Loss feature will be available for your account. If you have any further questions, feel free to ask. We would be glad to assist you.

Best regards, Olymp Trade team.

Hello Bahadur_Dhingra,

Thank you for reaching out to us. We are glad that you have found everything to your satisfaction. We constantly try to make it better for our traders. Thank you for acknowledging our team's efforts. You are right, MetaTrader provides Gann Fan indicator and you can install it manually on our MT4 platform as well. After installing, you can find the option under the "insert" tab. If you have any more questions, feel free to ask. We would be glad to help you.

Best regards, Olymp Trade team.

Hello Vivek,

Thank you for reaching out to us.
Unfortunately, you can't trade for less than a minute since it is harder to predict price movement in a shorter time frame. Scalping is a technique better suited for experienced hands. With shorter time frames, trading gets riskier. Therefore, to avoid inexperienced traders from choosing such short timeframes and issues arising with it, the Olymp Trade platform doesn't allow users to choose time frames of less than 1 minute. If you have any further questions, please feel free to ask. We will be happy to assist you.

Best regards, Olymp Trade team.

Hi, dear!

Thank you for letting us know about your situation. We are also grateful that you have shared the updates regarding the mentioned withdrawal issue. We are glad that the issue was successfully resolved. If you have any doubts or questions, do not hesitate to contact us. We will be happy to assist you.

Best regards, Olymp Trade team.