Olymp Trade Complaints & Reviews

Hi, dear!

Thank you for reaching out to us. Kindly note that it can take from 1 to 36 hours for the amount to get successfully reflected on a live account (when depositing an account using the UPI method). Do not worry, according to the applied screenshot the payment is being processed.

If 36 hours have passed from the moment a transaction is executed, kindly contact our support team. Our specialists will create a task for a finance department to speed up the resolution process. Please, get in touch with us if any further questions emerge, we will be glad to help you.

Best regards, Olymp Trade team.

Hi, dear Jagat!

Thank you for your detailed feedback. It is wonderful that you find the layout of the Olymp Trade web platform intuitive and convenient. You can find the list of Volumes on the Olymp Trade MT4. To view it you need to log in to the Olymp Trade MetaTrader 4 platform, press the Insert button on the top tab and choose Indicators. In the list of available instruments, press Volumes and click on the preferred indicator. Please, contact us if any further questions appear.

Best regards, Olymp Trade team.

Hello!

Thank you for letting us know about your issue. Can you please share your account ID number with us? We will pass your request to our support team. Our specialists will contact you to receive additional details and launch a thorough investigation. Please note that depositing an account using the UPI method can take from 1 to 36 hours for the amount to get successfully displayed on a live account.

Best regards, Olymp Trade team.

Hello!

Thank you for letting us know about your issue. Can you please specify your account ID number in a comment? We will pass your request to our support team. This way our specialists will investigate the issue you are referring to more thoroughly and inform you about the deposit status. Your cooperation is much appreciated.

Best regards, Olymp Trade team.

Hello!

Thank you for bringing this to our attention. Please, get in touch with our support team. Our specialists will create a task for a finance department to speed up the resolution process. In your request, add a screenshot of your payment from your UPI account (UPI ID, amount, date, and time of the transaction should be visible). Please, reach out to us if any questions appear, we are always there to help.

You can contact our support team via e-mail: [protected]@olymptrade.com, in a live chat at our official website, or in direct messages of our Facebook community: https://facebook.com/olymptradecom/

Best regards, Olymp Trade team.

Hi, dear Atul_Kapur!

Thank you for your question. We are happy to know that you enjoy the intuitive layout of the Olymp Trade web platform. It is wonderful that it allows you to quickly access all required financial instruments and swift between Forex and FTT trading modes. We are also glad that the possibility to invest fixed amounts and choose a leverage value for each trade allows you to regulate the risks based on a particular market situation.

The CCI oscillator can be found in a list of Indicators. To apply it, you need to press the Indicator button at the left bottom corner of the chart. In the appeared Indicators list, scroll down to the Oscillators section and choose the CCI oscillator. If you have any further questions, kindly reach out to us. We will help you with great pleasure.

Best regards, Olymp Trade team.

Hi there!

Thank you for taking the time to leave a complaint. We want to assure you that we do not have the opportunity to influence the chart as the market quotations are transmitted directly from the supplier. If you want to check the rate at a particular time period in the past, use the "Quotes history", it is available to all authorized users: https://olymptrade.com/cabinet#tab=rates

Can you please provide us with your account ID number? We will pass your request to our support team. Our specialists will contact you to investigate the errors that you mentioned.

Best regards, Olymp Trade team.

Hello, dear Suresh!

Thank you for reaching out to us and providing screenshots. We have passed this information to a related team. Our support team specialists will contact you as soon as possible. If any further questions appear, kindly get in touch with us. We will be glad to help.

Best regards, Olymp Trade team.

Hello, Murali!

Thank you for getting in touch with us. Please note that depositing an account using the UPI method can take from 1 to 36 hours for the amount to get successfully reflected on a live account.

If 36 hours have passed from the moment a transaction is executed, kindly get in touch with our support team. Our specialists will create a task for a finance department to speed up the resolution process. In your request, add a screenshot of your payment from your UPI account (UPI ID, amount, date, and time of the transaction should be visible). Please, reach out to us if any further questions appear, we will help you with great pleasure.

Best regards, Olymp Trade team.

Hello, Sirish!

Thank you for contacting us. We are happy that we have managed to meet your expectations. It is wonderful that you appreciate the opportunity to trade using fixed amounts and setting up a chosen multiplier value. To find an Alligator indicator, you need to press the Indicators button at the left bottom corner of the chart. Then you need to select the Alligator indicator in the Parabolic section of the appeared list. If you have any further questions, kindly ask. We will be glad to assist you!

Best regards, Olymp Trade team.

Dear Sir,

I don't have access on my account because it is blocked but I can provide you with my email id :- [protected]@gmail.com

I have not violated any rules, I already informed to your customer support earlier to block all my old accounts and i will be active in only one single account henceforth and did exactly the same after confirmation I was stick to single account, I am a sincere trader but when I started earning with my own strategies and started winning after a huge losses my account got blocked.

I am waiting for your response still I have not received any reply yet...

Same here aswell

USER ID : 68491766

I had USD 194.92 in my account when my account was blocked.
When I enquired about the funds at [protected]@olymptrade.com they are telling me that my account is empty and I have already withdrawn the funds.

I have submitted my bank statements and upi statements aswell but they're not listening and telling me that I don't have any funds left

Please help

Mine too got blocked

User ID: 74062624

I was on the process of kyc and during the selfie on of my relatives mistakenly put his face on the selfie procedure, and i even ask the consultant on how to redo it but all they reply me was steps to submit kyc, And there was no button to redo the selfie procedure so at last i thought of submitting it with the wrong selfie thinking it might ask me to retake the selfie as it was a wrong selfie but no they accept it and guess after sometime they blocked my account.
I had 366usd without bonuses and they only refunded me 59.78usd saying its according to the rules and whatsoever.
I am so disappointed because it was just a small mistake which i could retake it to remove the mistake but no just blocked no second chance

My query was not resolved still it is mentioned as resolve, olymp is only for deposition we cannot withdraw money from it when you reach to a certain level of amount.

Hi, gear!

Thank you for letting us know about your issue. Please, specify your account ID number in a comment so we can pass your request to our support team. Our specialists will help you to solve the difficulties regarding the verification process with great pleasure.

Best regards, Olymp Trade team.

Hi, Naresh!

Thank you for leaving a question. We are glad that you appreciate the opportunity to earn a profit on the Olymp Trade platform.

At night, the profit is usually lower, because during this period the market is more unstable, and the money supply involved in the turnover is much smaller, as is the total number of traders.

The selected strike price can also influence the asset's profitability. By default, it is equal to the market quote of an asset. However, it can be changed, thus increasing or decreasing the profitability. To enable the Strike prices option, you need to open the "Chart" section of the platform settings.

Best regards, Olymp Trade team.

Hello, dear Kabeer!

Thank you for contacting us. We are glad that you find Olymp Trade a convenient trading platform. The percentage of profit depends on multiple factors: liquidity, timing, the news background, and the changes that also take place on the threshold of the news release. In any event, the profit percentage will be the percentage when you opening the deal. Although, the percentage may change later, the deal profit percentage is fixed at the time it is opened. To see the current rate of return percentage, you need to open the Assets menu in a Fixed Time Trades mode.

The strike price you select can also affect the asset's profitability. By default, it is equivalent to the market quote of an asset. However, it can be changed, therefore increasing or decreasing the profitability. You can enable this option in the strike price menu. To do so, open the "Chart" section of the platform settings.

If you have any further questions, please ask. We would be happy to help.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for letting us know about this. We have forwarded your request to our support team. Our specialists will contact you as soon as possible to get additional details regarding the described withdrawal issue. We will put every effort to speed up the resolution process. Please, share any updates on this case in the comment section.

Best regards, Olymp Trade team.

thankyou so much got it

Hello!

Thank you for leaving a comment. Our support team specialist has contacted you and informed you about the latest status of the described issue. According to our information, the withdrawal amount was successfully paid. If you have any further questions, feel free to reach out. We will help you with great pleasure.

Best regards, Olymp Trade team.

Hello, dear Kabeer_Gour!

Thank you for getting in touch with us. We are glad that trading with a fixed amount instead o[censored]sing the entire deposit and choosing a leverage size for each trade allows you to adjust the level of risk for each trade. To find the Ichimoku Cloud indicator, you need to push the Indicators button at the left bottom corner of the chart. In the appeared list you will see the Trend Indicators section. The Ichimoku Cloud indicator is placed right under the Donchian Channel indicator. Do not hesitate to contact us if any other questions occur. We will be glad to instruct you.

Best regards, Olymp Trade team.