Verified Support
May 19, 2021
Olymp Trade Customer Care's response Hello, dear Swapnil.
Thank you for sharing your feedback with us. We are sorry to hear about your unsatisfactory experience. Please, accept our sincerest apologies for any inconvenience caused by the appeared technical issue. Technical errors do not appear on purpose, in case any error from our side appears, the trading results are canceled for all affected trades whether they are profitable or non-profitable. In such situations, we can not calculate the result of the trade, which is why the invested funds are returned. We hope for your understanding.
Best regards, Olymp Trade team.
May 27, 2021
Updated by Swapnil Sardeshmukh Whys This didn't happen when I was having loss. this company is big fraud .
Please don't install olymptrade you can go for another app
They have give. Reply
As follow
The appeal was considered in accordance with the terms of the "Service Agreement" (hereinafter - the "Agreement") of the Company and its integral parts.
Upon your request our specialists carried out a check, which resulted in finding that the transaction [protected] was completed with an error, because at the time of its expiration for the Asia Composite Index there were no quotes on the side of the liquidity provider. Therefore, it is not possible to calculate the financial result of this transaction.
The funds invested in this transaction have been returned to your trading account.
In accordance with clause 1.4 of the Regulation on Trading Transactions:
"1.4. The Client acknowledges that the only reliable source of information on the quote-feed is exclusively the Company’s server. Moreover, the Company has the right, at its discretion, to use any sources of information to form the quote-feed on the Company's server, including, but not limited to, exchange-traded, over-the-counter, and other sources of information. Any information on the quote-feed different from that found on the Company server's regarding the quote-feed does not provide a sufficient basis for cancellation, termination or revision of trading transactions."
The transaction [protected] was carried out correctly, in accordance with the quotes of the platform at the time of opening and closing.
In connection with the above, we are forced to refuse to satisfy your requirements set out in the appeal 496156 and recognize the transactions are correct.
If you do not agree with the decision, you can appeal it by writing a complaint to our regulator - the Financial Commission - https://financialcommission.org/olymp-trade.
Please note that all the facts that were established during the audit we can confirm the documentary on request of the Financial Commission, if necessary.
Sincerely, the Claims Department
Olymp Trade.
(They are fraud people will do this things when you are having profit!!!)
Verified Support
Jun 10, 2021
Olymp Trade Customer Care's response Hello, Swapnil!
Thank you for leaving a comment. It is a pity that you have made such conclusions about the platform. As stated in the reply, it is not possible to calculate the financial result of the transaction completed with a described error. The funds invested in this transaction have been returned to your trading account. Such cases are exceptional, we apologize for any inconvenience caused.
As we are a member of the Financial Commission, you have a right to file a complaint by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/
Best regards, Olymp Trade team.
Thank you for leaving a complaint. We are sorry to hear about your disappointment with us. We have passed your request to our support team. Our specialist will contact you as soon as possible.
In case you disagree with the provided explanations, you can submit a complaint to an independent department: [protected]@olymptrade.com In your email kindly describe the situation in detail and specify your account ID number.
Best regards. Olymp Trade team.