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Olymp Trade Complaints & Reviews

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Updated: Feb 14, 2026
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Olymp Trade reviews & complaints page 65

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D
from Noida, Uttar Pradesh
Mar 6, 2021
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Address: Bhiwani

Hi Team,

Trading Id : 72494210
Email : [protected]@gmail.com

First thing, , my account was already verified, then why is it asking for verification again??
There is no change in deposit method everything was verified.
Earlier I completed the selfie process and it took a long time and my neck started hurting.
Again i got an email for account verification ??

I am trying to complete verification process.
I am completely disappointed with your selfi process. I have been 4 days and I have tried 5-7 times every day and every time I spent 10-15 minutes in the
"Selfi process" and it does not complete at all in the end.
I have tried all the browsers and reinstall the android app even it is not getting complete.
My neck starts hurting

Please don't suggest this, change browsers, clear cache and re-install the app. I have already tried everything.
I have the best wi-fi internet connection.

I am sending my selfie with my documents, please accept it for my account verification.

Note : My requested withdrawal is stucked due this verification. please process my withdrawal amount in already verified net banking account.

Thanks..
Dayanand.
Mar 8, 2021
Complaint marked as Resolved 
Resolved. Thanks..
Olymp Trade customer support has been notified about the posted complaint.
Mar 08, 2021
Updated by [email protected]
I am waiting for any update ??
Mar 08, 2021
Updated by [email protected]
Hi Team,

Do we have any updates on it ?? I have tried it again but its not working for me.
I have a pain in my neck, I cannot complete the selfie process. Please help me to verify my account or provide me any workaround ??
Verified Support
Mar 15, 2021
Olymp Trade Customer Care's response
Hello!

Thank you for bringing your issue to our attention and providing details. We have passed all the information to our support service to speed up the resolution process. We are happy that your issue was successfully resolved. Feel free to contact us if you have any further questions, we will be glad to help.

Best regards, Olymp Trade team.
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    Tarmstront
    Mar 6, 2021
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    Why is there such a minimum deposit in Olymp Trade MT4? Why couldn't you keep the same level as in the FTT platform, namely $10? I don't have the capital for trading large sums, for example. But the smalls size suits me fine. However, I would also like to try Olymp Trade MT4. After all, it's a more professional platform. There are more indicators, chart settings, etc. So why can't I try it?
    Mar 12, 2021
    Complaint marked as Resolved 
    You know, I've been thinking and realized the reason for this particular deposit size. With a smaller deposit in such a professional terminal as MT4, it is impossible to control risks in a quality way. So basically, everything can be explained. I think everything has reasons in Olymp Trade.
    Olymp Trade customer support has been notified about the posted complaint.
    Hi there, Tarmstront!

    Thank you for sharing your thoughts with us. We are glad that you have reconsidered your attitude to the Olymp Trade MT4 deposit size. The minimum deposit for a Standard account type for the Olymp Trade MetaTrader 4 is on the same level - $10/€10. The minimum deposit for an ECN account is $200. This is one of the lowest bars on the market for such an account type. These conditions are suitable for professional traders as this account type offers a tight spread and small commissions for opening a trade. If you have any questions, please, ask. It would be a great pleasure for us to help you.

    Best regards, Olymp Trade team.
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      Vvkx
      from Noida, Uttar Pradesh
      Mar 5, 2021
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      I have a complaint regarding to withdraw money from Olymptrade.. I have used 2 account of Olymptrade.. in my first account i had deposited €30 but unable to apper on Olymptrade app.. and withdraw amount €20 applied in December is yet to be solved.. as the company notifies to wait for 5 working days.. but unable to receive any withdrawal money.. or added money.. in my second account.. the same issues are coming again &again.. withdraw is unable.. regarding this I have chatted 2 hours with different-different assistant of customer service.. I’m not satisfied with the provided facts.. I’m very ddisappointed & depressed with this.. and the email they are providing to send me the screenshots.. are not available.. it means there is some serious issues with the people’s money.. in the Olymptrade.. within 24 hours i want my every query to be solved.. regarding with my both accounts.. or have to pay €10000 by the company ceo.. after 24 hours.. as a claim for inconvenience, wasting my time.. making me depressed.. playing with my emotions & mental health. Or i will sue Olymptrade.
      Aug 9, 2021
      Complaint marked as Resolved 
      Olymp Trade customer support has been notified about the posted complaint.
      Verified Support
      Mar 05, 2021
      Olymp Trade Customer Care's response
      Hello!

      Thank you for reaching out. We are sorry to hear that the situation you have described influenced you mentally and emotionally. We want to make it right and receive as many details as possible to investigate the case. We have passed information to our support team regarding mentioned issues. Our support team specialist will contact you soon. We would be grateful for your cooperation.

      We have also checked the information provided by our support team, our specialist has forwarded you this email address: [protected]@olymptrade.com. On the screenshot you have attached, the email address is not correct, which is why the message was not delivered. We would be grateful if you send your screenshots to the email address mentioned above.

      Best regards, Olymp Trade team.
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        Animesh_Garde
        Mar 4, 2021
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        I’ve been using your trading platform for more than a month. I appreciate its user-friendliness. Its layout is strikingly intuitive. So, in this regard, it positively differs from Metatrader. However, there’s something missing here. I don’t see linear regression here. I hope you know this indicator. It’s available in Metatrader, but it’s absent here. Maybe I overlook it. Does your web platform have linear regression?
        Mar 10, 2021
        Complaint marked as Resolved 
        I think that I can simply use linear regression on the broker’s Metatrader 4. It would be the right solution.
        Olymp Trade customer support has been notified about the posted complaint.
        Hello, Animesh_Garde.

        Thank you for getting in touch with us. We are pleased to know that you find the Olymp Trade platform user-friendly and intuitive. You can find the regression channel on the Olymp Trade MT4 platform. To select it, you need to log into your account and push the Insert button at the top tab. Then, go to the Channels section and choose the Regression Channel from the dropdown list. If you have any further questions, kindly ask. We would be happy to help you.

        Best regards, Olymp Trade team.
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          Samir_Deep
          Mar 3, 2021
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          Why can't I go to the Advanced level in Olymp Trade? I mean the Loyalty Program. I'm trying, but I can't do it. I don't know what to do anymore. Experience points are gaining slowly. And I so want to open new tools, indicators, and advisors in the Market. And the increased profitability from trades in the FTT platform also appeals to me. I'm already tired of waiting for a new status in Olymp Trade. How do I move quickly to the new level?
          Mar 8, 2021
          Complaint marked as Resolved 
          Oh, I've read that I need to trade more and refresh my deposit to gain experience points. That's basically what I thought. So I will try to be more active in trading in the future. Still, there are very tempting conditions on the Trader's Way program in Olymp Trade.
          Olymp Trade customer support has been notified about the posted complaint.
          Hi, Samir_Deep!

          Thank you for contacting us. The status system indeed allows gaining additional privileges that are useful to improve trading skills and increase the profitability of the trades. The status can be upgraded not only by earning experience points but by topping up an account on a particular sum. It is the quickest way to achieve a higher status on the Olymp Trade platform. To reach an Advanced status, you will need to make a deposit on the sum from $500/€500. Do not hesitate to ask any further questions if they occur. We will be happy to assist you!

          Best regards, Olymp Trade team.
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            Abhishek_Tank
            Mar 3, 2021
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            I have recently signed up with your platform. I find it very innovative in many regards. What’s more, it’s very convenient to use, which is very important for me. It took me several minutes to realize how it works.
            One one hand, trading with multipliers is a very interesting thing. I have never tried before. On the other hand, I’m used to trading with classical leverage. But I can’t figure out how to shift to typical leverage from multipliers in this platform. How should I do this?
            Mar 10, 2021
            Complaint marked as Resolved 
            I think that it’s not a big problem that this web platform doesn’t offer classical leverage. I can use it on Metatrader. So, I’m just going to open another account for this purpose.
            Olymp Trade customer support has been notified about the posted complaint.
            Hi there, Abhishek_Tank!

            Thank you for taking your time to leave a question. We are happy that you find the Olymp Trade platform innovative and convenient to use. On the Olymp Trade Forex platform, leverage is achieved through a customized Multiplier function. This is why you can not shift to the habitual leverage on the platform. The financial tool allows you to multiply your investment amount. The multiplier value shows how many times the total trade volume will increase. You can try out the multiplier in a demo account to understand its mechanics better. If you have any questions, kindly ask. We will help you with great pleasure.

            Best regards, Olymp Trade team.
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              D
              from Noida, Uttar Pradesh
              Mar 3, 2021
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              Address: Hisar
              Website: olymptrade.com

              Trading ID : 72494210
              email : [protected]@gmail.com

              i have raised withdrawal request on 27th feb and it's been approx one week I still haven't received the money ??
              Mar 6, 2021
              Complaint marked as Resolved 
              great
              Olymp Trade customer support has been notified about the posted complaint.
              Hello, dear!

              Thank you for reaching out. We strive to process every request as quickly as possible. However, the maximum period to process a request may take up to 5 working days. Your withdrawal request was formed on[protected], it is still being processed by the platform. Please, contact us if you have further questions. We will be glad to help.

              Best regards, Olymp Trade team.
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                Kalpit_Modi
                Feb 20, 2021
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                I have been using the Olymp trade platform for over a year. I prefer making trades on my mobile. I have not encountered any problems before but recently noticed that the application is crashing. My roommate is using the IOS version, but it doesn't crash. Also, the Desktop application works fine. I have an Android version on my mobile.
                Please help me to solve this problem. It interferes with making trades!
                Feb 23, 2021
                Complaint marked as Resolved 
                I think I had a problem was with the phone itself, not with the application. Perhaps, the mobile was loaded with other system or additional processes. I reinstalled the app, works fine so far. Don't really know what was the reason.
                Olymp Trade customer support has been notified about the posted complaint.
                Verified Support
                Feb 24, 2021
                Olymp Trade Customer Care's response
                Hello, dear Kalpit_Modi!

                Thank you for keeping us updated. We are glad that the application works properly after the reinstallation. If you have any difficulties or issues, please, contact our support team. Our specialists will be happy to assist you.

                Best regards, Olymp Trade team.
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                  Arpit Ramakrishnan
                  Feb 19, 2021
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                  When will you add new currencies to the account? I want to be able to make deposits in the local currency. Otherwise, I have to exchange money into dollars first and deposit them into my Olymp Trade account? Can this procedure be more comfortable? It is just as inconvenient. Can you make it so that I can deposit it directly in my currency? I think it will add to your customers. Because it's really convenient for traders.
                  Feb 24, 2021
                  Complaint marked as Resolved 
                  I've already figured out that I can even fund my deposit in the currency I keep funds. They are just converted to the currency of the account. This is certainly better than nothing.
                  Olymp Trade customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 20, 2021
                  Olymp Trade Customer Care's response
                  Hi, dear Arpit Ramakrishnan!

                  Thank you for letting us know about your concerns. We would like to assure you that you do not need to exchange money before depositing an Olymp Trade account. You can make a deposit in your local currency, the amount will be automatically converted into your currency on the platform. If you have any further questions, feel free to ask. We will help you with great pleasure.

                  Best regards, Olymp Trade team.
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                    Yash_Usman
                    Feb 18, 2021
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                    I've been with this company for a long time now and I've already been able to draw some accurate conclusions.
                    1. You can really start here from scratch. This I checked on myself) I came without any experience, worked with an analyst for a long time and watched reviews, and with time I really figured out a lot of things.
                    2. This place has no problems withdrawing money. And irrespective of the amount and the circumstances in the market and in the company.
                    However, I do have a small comment.
                    Why there is no significant difference in services between large capitals and small capitals here.
                    This somehow reduces the motivation to deposit.
                    Feb 21, 2021
                    Complaint marked as Resolved 
                    Oh, so it is. Well, it's just that you always want to get some extra bonuses for your money. I just didn't look at the situation from the other side.
                    Olymp Trade customer support has been notified about the posted complaint.
                    Hello, Yash_Usman!

                    Thank you for sharing your conclusions with us. We are glad that our educational system has helped you to start from scratch and gain more knowledge. It is also great that you have mentioned a simple withdrawal process on the platform.

                    We provide different privileges depending on the Status of the trading account. For example, Expert Status gives access to a personal analytics service, you will be able to consult with a real expert and get individual recommendations in trading. Statuses can be achieved by topping up the account on a particular sum or by completing tasks on a Trader's Way. Here you can find more information about our Status System: https://olymptrade.com/statuses If you have any further questions, do not hesitate to ask. We will be glad to help.

                    Best regards, Olymp Trade team.
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                      Monato
                      Feb 18, 2021
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                      Why can't I participate in your tournament with a demo account? I show great results on my demo account, but I haven't saved enough capital for the real one. I don't want to trade with $100. I think I have to enter the market prepared with a reasonable deposit. But I don't want to lose $1, 000, 000 prize money either! So why don't you allow those who trade on a demo account to participate in the tournament?
                      Feb 22, 2021
                      Complaint marked as Resolved 
                      Well, next time there's a tournament, I'll be ready for it. In the meantime, I'm going to spend more time studying. It's needed to win good prizes in the next Olymp Trade competition.
                      Olymp Trade customer support has been notified about the posted complaint.
                      Hello, dear Monato!

                      Thank you for your question. Unfortunately, you can't trade using a demo account. By the rules of the tournament, you can participate only by trading in your live account. Entry to a tournament is free. However, trading during the tournament is done with real money, so you will need funds in your live account to trade and complete tasks. You can use the capital affordable to you in order to participate. If you have any other questions, feel free to ask. We will be happy to give you more information about the tournament.

                      Best regards, Olymp Trade team.
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                        Peter_Ramachandran
                        Feb 16, 2021
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                        I really like your web trading platform. I find it functional enough. It comes with nearly all technical indicators I use in my daily trading. What’s more, it’s very easy to use. It took me a minute to understand how it works - the whole layout is very intuitive.
                        However, I haven’t found Fractals in the list of technical indicators. I always use this indicator and it helps me a lot. Perhaps, I have just overlooked it. Is it in the list of technical indicators?
                        Feb 20, 2021
                        Complaint marked as Resolved 
                        I’ve just recently realized that my complaint was worthless. It’s not a big problem at all. I can use Fractals on Metrader. In any case, I have already discovered much better indicators.
                        Olymp Trade customer support has been notified about the posted complaint.
                        Hi, Peter!

                        We are thankful for your appreciation. We are glad that you enjoy the Olymp Trade platform. It is also wonderful that you find it functional and intuitive.

                        You can find the Fractal indicator on the Olymp Trade MT4 platform. To select this indicator, push the "Insert" button on the top tab, choose "Indicators", then hover over to "Bill Williams" and click on "Fractals". In the appearing window, you will be able to select a preferred time frame or use a "Show on all the timeframes" function. After that, the indicator will be reflected on your chart. If you need any further assistance, please, let us know about it. We are always there to help.

                        Best regards, Olymp Trade team.
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                          Subhash_Bhatnagar
                          Feb 15, 2021
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                          Why doesn't the company have no deposit bonuses? It's very convenient for the trader. You can start trading even if you don't have enough money for that. After all, many would benefit from such a feature. And part of the profits, Olymp Trade could take for itself. That way, the company would profit from its investments, and traders would have more confidence in their abilities. Think about it. With no-deposit bonuses, you could greatly expand the number of your customers
                          Feb 17, 2021
                          Complaint marked as Resolved 
                          Yeah, so there are still bonuses in Olymp Trade. But they are charged on the deposit. That's not really a bad thing either. So I'll know to trade more carefully. And I will use this money more sensibly and thoughtfully.
                          Olymp Trade customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 16, 2021
                          Olymp Trade Customer Care's response
                          Hello, dear Subhash_Bhatnagar!

                          Thank you for leaving your feedback, your opinion matters to us greatly. For now, we are not planning to remove deposit bonuses. It is essential for us to support our traders by providing an opportunity to use bonus funds. Bonus money from promocode coupons helps reduce risks or get additional profit depending on the trading results. We want to underline that bonuses can't be withdrawn from the account, our traders have the opportunity to use bonuses and open trades using a higher amount to increase the potential profit. However, our traders can make deals with them and withdraw the earned profits. We are grateful that you share your advice with us, if you have any recommendations, feel free to reach out.

                          Best regards, Olymp Trade team.
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                            T
                            from Noida, Uttar Pradesh
                            Feb 14, 2021
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                            Address: Hisar
                            Website: olymptrade.com

                            Hi Team,

                            Trading Id : 72304563
                            Email : [protected]@gmail.com
                            Transaction Date : 14 feb 2021

                            $500 has been deducted from my bank account and is not reflecting my olymp trade account.
                            Please find the attached proof for your reference..
                            Feb 16, 2021
                            Complaint marked as Resolved 
                            Resolved. Thanks..
                            Olymp Trade customer support has been notified about the posted complaint.
                            Hello, dear!

                            Thank you for letting us know about this and providing all the data required for a thorough investigation. Please note that depositing an account using the UPI method usually takes from 1 to 36 hours for the amount to get successfully reflected on a live account.

                            If 36 hours have passed from the moment a transaction is executed, kindly get in touch with our support team, our specialists will create a task for a finance department to speed up the resolution process. In your request, kindly provide our support team with a screenshot of your payment from your UPI account (UPI ID, amount, date, and time of the transaction should be visible). Your understanding is highly appreciated. Do not hesitate to contact us if you have any further questions, we are always there to assist you.

                            Best regards, Olymp Trade team.
                            Resolved. Thanks..
                            Hello!

                            Thank you for keeping us updated. Happy to help! Feel free to contact us if any issues or questions emerge.

                            Best regards, Olymp Trade team.
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                              from Noida, Uttar Pradesh
                              Feb 14, 2021
                              Aug 3, 2023
                              This thread was updated on Aug 3, 2023
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                              Deposit not credited into live trading account

                              Address: Bhiwani
                              Website: olymptrade.com

                              Trading ID : 69582514
                              Email : [protected]@gmail.com.

                              I've done a deposit of 500$ on 14-Feb-2020 And the amount is not yet credited to my live trading account. I don't know what happened to my money. I have raised an email on support ids but emails is not delivered to them and getting inbox full message.

                              Attaching all the transaction proof.
                              Please resolve my issue ASAP....
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                              Rahim_Mohanty
                              Feb 14, 2021
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                              And I can say that for me this way was difficult and multistage, and I had to do a lot of tries before I understood the logic and became a trader who feels the market and analyzes it. Nowadays I concentrate more on fundamental analysis of the market. I often use reviews of this broker and I can say that they always help me. And things are moving forward. But the question is when will the brokers stop giving bonuses? This company has so many interesting services. But the bonuses... Is anyone really serious about using that.
                              Feb 19, 2021
                              Complaint marked as Resolved 
                              Well, of course situations are different. I did not know that it does not prevent the withdrawal of money. Thank you for your answer.
                              Olymp Trade customer support has been notified about the posted complaint.
                              Hi there, Rahim_Mohanty.

                              Thank you for leaving a review. We are glad that you have taken the time to learn how to analyze the market and conduct fundamental analysis. At the moment, we are not planning to stop giving bonuses. We keep receiving positive feedback from our traders regarding bonuses, it is important for us to support our traders in reaching their goals. If you have any recommendations on how to improve the platform, kindly share them with us. We will gladly discuss them with our team.

                              Best regards, Olymp Trade team.
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                                Yves Bonnet
                                Feb 14, 2021
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                                I generally appreciate your web platform. It’s much more easier to use than many other trading platforms, including Metatraders. I trade Forex only, so I don’t need fixed-time assets. However, I dislike the very idea o[censored]sing multipliers instead of leverage. I can’t trade without leverage because sometimes I choose a relatively small fixed amount for my trade and it fails to withstand a sudden drawdown, although I forecast the market direction correctly. So, I would like to maneuver with the whole depo instead of working with fixed amounts. How can I turn on leverage in your web platform?
                                Feb 18, 2021
                                Complaint marked as Resolved 
                                I think I hurried to bother you with leverage in the web platform. I think I can open an MT4 account to trade with leverage.
                                Olymp Trade customer support has been notified about the posted complaint.
                                Hi there, Yves Bonnet!

                                Thank you for your appreciation. We are glad that you have mentioned the straightforward interface of the platform. On the Olymp Trade Forex platform, leverage is achieved through a simplified “Multiplier” function. The leverage amount can be chosen in the sidebar section, on the right to a trade amount. You can select the preferred leverage amount by pressing the Multiplier button. Here are the amount options that are available on the platform: x50; x100; x200; x500.

                                To set up the leverage amount in Olymp Trade Metatrader 4, you need to open https://metatrader.olymptrade.com/metatrader and select the leverage amount in the drop-down list at the right of the screen. If you have any questions, do not hesitate to get in touch with us.

                                Best regards, Olymp Trade team.
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                                  Florimell
                                  Feb 13, 2021
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                                  I think that in any situation it is better to try and make conclusions than not to try at all and then think what could have been the result.
                                  That's why I decided to start trading and I'm glad that it was olymp trade, because this broker lived up to my expectations in most aspects, it really has demos, bonuses and analytical support which every trader needs.
                                  I don't know why they allow traders to start with 10 dollars. That doesn't allow to feel the market. That, at least, is my opinion.
                                  Feb 16, 2021
                                  Complaint marked as Resolved 
                                  Well it does make sense. And it's cool that you respond to even such small comments. It immediately serves as further proof of the high status of the company.
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hello, dear Florimell!

                                  Thank you for sharing your opinion with us; it is much appreciated. We agree with you that it is a wise choice to make conclusions on the basis of your own experience. It is great that we have managed to live up to your expectations in the most important aspects.

                                  It is important for us that trading is accessible for everyone, which is why we give beginning traders the opportunity to start trading with small amounts to gain trading skills and confidence before investing large amounts. We strive to create a low-risk environment for our novice traders, providing favorable conditions for gradual growth. If you have any questions, do not hesitate to ask. We are always there to help.

                                  Best regards, Olymp Trade team.
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                                    Ruthless sravan
                                    Feb 13, 2021
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                                    I'm sravan and my deposit into my account is not credited my id 70224493
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Hello, dear Sravan!

                                    Thank you for letting us know about the issue you are facing. We have passed the information regarding your deposit to our support team, you will be contacted as soon as possible. Our specialists will help you to investigate the situation and give the latest updates. Do not hesitate to reach out if you have any further questions.

                                    Best regards, Olymp Trade team.
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                                      Naresh_Rout
                                      Feb 12, 2021
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                                      I find your web trading platform very good. I decided to sign up solely to try my hand at fixed-time trading. That’s a completely new thing for me. I traded for a while and liked this new type of trading. Nevertheless, since I traded Forex for a long time, I decided to trade Forex on this platform. Afterall, it’s possible. I just need to switch to another mode.
                                      But I was somewhat disappointed once I tried to open a trade. I didn’t find leverage. Here it’s replaced with a multiplier system. Can I turn on leverage somewhere in the settings?
                                      Feb 17, 2021
                                      Complaint marked as Resolved 
                                      I confess that I was wrong. I thought a bit and decided that I can trade on MT4 with leverage. There’s no need to look for leverage on the web platform.
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 15, 2021
                                      Olymp Trade Customer Care's response
                                      Hello, dear Naresh_Rout!

                                      Thank you for leaving such informative feedback. We are glad that you are satisfied with the Olymp Trade platform. To set up leverage amount in a Forex mode, you need to press the button on the right to the trade amount (it is placed in the sidebar below the asset name). You will be able to select the preferred multiplier amount from the appearing list. These options are available: x50; x100; x200; x500. Kindly contact us if you need any additional information.

                                      Best regards, Olymp Trade team.
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