Olymp Trade Complaints & Reviews

My I'd number[protected]
Sir my task is created 1to 5 working days is completely also but my live account balance are no show why?..
I am facing problem 🙏 sir please many days are wait but not solution all screen shot are provide financial team but you are not provide my live account balance why??
16 days already completely transaction but no update no help🙄....

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Website: olymptrade.com

I am apply in my account 100$ 3rd dec -2020 . company says maximum 5 business days . but now 10 business days completed still i am not getting my paymetn in my bank account

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 16, 2020

Verified Support

Hello, dear KUPPUSAMY G!

Thank you for contacting us. Please, specify your account ID number so we investigate the withdrawal issue and pass your request to our service support. You can also get in touch with our support team in the online chat of the Olymp Trade website, via e-mail: [protected]@olymptrade.com or in our Facebook community: www.facebook.com/olymptradecom/ We will be glad to assist you.

Best regards, Olymp Trade team.

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KUPPUSAMY G's [Complaint's author] reply, Dec 18, 2020

MY USER ID 69274984

K

KUPPUSAMY G

from Delhi, Delhi

Dec 18, 2020

i am already chat in your team still i am not getting solution for particular problem

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Olymp Trade Customer Care's response, Dec 18, 2020

Verified Support

Hello, dear KUPPUSAMY G.

Thank you for your cooperation. We have passed your request to our support team and asked our specialists to contact you regarding the latest status of your issue. Please, take our deepest apologies for the unexpected delay. We want to assure you that we are doing everything in our power to speed up the resolution process.

Best regards, Olymp Trade team.

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Address: Kanyakumari ,nagercoil,tamilnadu

Hello all, I made deposit 200 hundred dollars[protected] not reflect my account ...

Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 14, 2020

Verified Support

Hello, dear!

Thank you for getting in touch with us. Kindly specify your account ID number so we can investigate your deposit issue thoroughly and give extensive feedback. You can also reach out to our support team in a live chat at the official website, in a direct messages section of our group: www.facebook.com/olymptradecom/ or via email: [protected]@olymptrade.com We are always there to help you.

Best regards, Olymp Trade team.

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Dear sir, Amount debited from my bank account but it's showing in trading account.

Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Dec 11, 2020

Updated by manohar dolare Sorry by mistake I wrote it's showing amount, but actually it's not showing amount in my trading account

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Olymp Trade Customer Care

Dec 11, 2020

Verified Support

Hi, dear manohar dolare!

Thank you for letting us know about your issue. Please, specify your account ID number so we can pass your request to our support team. You can also contact our support service in a live chat at the platform's website, in a direct messages section of our group: www.facebook.com/olymptradecom/ or via email: [protected]@olymptrade.com We will be happy to assist you.

Best regards, Olymp Trade team.

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I made payment by upi of 10$ it got deducted from my bank acc ..but not reflected in my trade acc ...its a fraud i want money back

Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Dec 1, 2020

Verified Support

Hi, dear aakumi!

Thank you for bringing this to our attention. Please provide us with your account ID number so we can look up the details in our system and pass your request to our service support. We will be glad to help you.

Best regards, Olymp Trade team.

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aakumi's [Complaint's author] reply, Dec 1, 2020

69251528..

I want my money back n give me the compensation 😡😡😡 ..u wasted my lot of time n best chance of trading today ...give me the Goddamn compensation and my money

Olymp Trade Customer Care

Dec 2, 2020

Verified Support

Hello, dear aakumi!

Thank you for your cooperation. Please accept our deepest apologies for any inconvenience. Usually depositing with the UPI method requires from 1 to 36 hours for the amount to be successfully reflected on your live account. We can assist you in speeding up the resolution process by creating a task for our finance team as soon as 36 hours have passed from the moment of a deposit. If the payment has not credited to your account within 36 hours from the time of your deposit, kindly contact our support team, you will be instructed by the steps that should be taken. We have passed your request to our service support, you will be contacted as soon as possible with the latest details on your deposit issue.

Best regards, Olymp Trade team.

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aakumi's [Complaint's author] reply, Dec 3, 2020

Hey 36 hourshas passed..
Give me the compensation n money

Olymp Trade Customer Care

Dec 7, 2020

Verified Support

Hi, dear aakumi!

Thank you for keeping us updated. Kindly contact our support service, so our specialists can speed up the resolution process by creating a task to our finance team. Please, also send our support team a screenshot of your payment receipt from your UPI account and share the UPI ID of the wallet. The transaction data in the screenshot (date, time, amount, transaction ID) should be visible. We are sorry for the inconvenience and hope for your cooperation.

Best regards, Olymp Trade team.

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I started working for this company a couple of years ago because I thought it was really something that would allow me to understand the market and in general I can say that the prayer suggestion was right, because here I started watching webinars and repeating what professionals do and I think it's really something that adds to my profit.
But here I can't understand why it was limited to 1:500 leverage. And where is 1:1000 or 1:2000? I would like to try it to have an idea of this format and maybe include it in my regular work.

Dec 1, 2020

Complaint marked as Resolved

Well, I suspected that this has an exact explanation. Just sometimes I am captured by such excitement that I want to get everything at once. Thank you for the answer.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 27, 2020

Verified Support

Hi, Mitesh Sundaram.

Thank you for reaching out. We are glad that you have taken the time to participate in our educational webinars and learn from professionals. It is also delightful that you have noticed your progress and the positive impact of the training that reflected on your trading results.

The maximum leverage value on the Olymp Trade Forex and the Olymp Trade MT4 platforms is x500. Our traders can choose the value of the leverage they are intending to use. The Olymp Trade Forex allows to use 4 leverage values: x50, x100, x200 and x500. The Olymp Trade MT4 presents 8 available leverage options: x1, x10, x25, x50, x100, x200, x400, x500. Please, do ask any questions if they occur.

Best regards, Olymp Trade team.

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Olymp trade blocked my account and seized my money claiming that I breached rule 1.5.
This rule states that no external account (apart from mine) should pay r withdraw money from my olymp trade account.
I have only two accounts linked to my olymp trade which are both mine.

Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 23, 2020

Verified Support

Hello, dear!

Thank you for letting us know about your concerns. Blocking access to the trading terminal is a very serious measure that is taken only when the platform's service agreement breaches are violated. Please, specify your account ID number so we can look up the information in our system and give you a full and detailed answer. We would be glad to assist you.

Best regards, Olymp Trade team.

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I’ve been using the Olymp trading platform for several months and I’m quite satisfied with what I see. I appreciate the great user-friendliness of this trading platform and its functionality. I heard that the company also provides Metatrader 4 for those who prefer classical trading solutions, but I don’t need to shift it. But I wonder if your web-based trading terminal comes with the Spider indicator. I couldn’t find it in the list of technical indicators.

Jan 21, 2021

Complaint marked as Resolved

I've actually tried working with MT4 and have changed my mind about the trading platform. Yes, it's not as pretty as the original Olymp web-trader, however, it's got all the indicators that you can think of including Spider. The trading conditions are also nice for MT4 accounts. Thank you for your attention to my problem!

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 23, 2020

Verified Support

Hello, dear Hulakart!

Thank you for reaching out. We are glad that you are satisfied with the Olymp Trade platform, consider it user-friendly and functional. Regarding your question, the spider indicator is not included in the standard indicators set. It is not applicable to add the spider indicator to the web version of the Olymp Trade MT4 as it has some limitations compared to the desktop application. You can download and add the preferred indicators or Expert Advisors (EA) to the appropriate folder in the MetaTrader 4 desktop application. Do not hesitate to contact us if any questions occur.

Best regards, Olymp Trade team.

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Its been nearly month still I havent recieved my withdrawal to my bankcard this seems to be somewhat fraud.

29$
50$
21$

These are the withdrawals I put and still they havent recieved to my bank acc.

Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 19, 2020

Verified Support

Hi, dear!

Thank you for reaching out. Can you please specify your account ID number? We would pass your request to our support team to look up the information on your withdrawal issue in our system. We will be glad to assist you.

Best regards, Olymp Trade team.

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Recently I have been working with this company and in general I was satisfied with the conditions that are provided here. From day one I chose the Advanced account type, because I already have some experience and even have a ready-made portfolio, which consists of strategies that I know quite well.
I have already received withdrawals twice. Now that I want to make another withdrawal they say I need to choose another payment method and they can't withdrw the amount that big to my credit card. Ok, I do have a Skrill account as well, but why do I have to face these difficulties?

Nov 19, 2020

Complaint marked as Resolved

Thank you for your answer. I have no complaints about the service at Olymp Trade. And I've already withdrawn the money. So, I just didn't understand the situation.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 19, 2020

Verified Support

Hi, dear Nazir Nayak!

Thank you for contacting us. It is possible that your bank has declined the withdrawal. In these rare cases, our specialists can ask you to refer to the bank and inquire about the refusal or for your convenience advise you to use an e-wallet as an alternate payment method.

To give you more specific information, we need to know your account ID number. Kindly provide it so we can leave a detailed answer to your complaint.

Best regards, Olymp Trade team.

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Address: Bhiwani

Hi Team,

Account Id : 68181367
Email : [protected]@gmail.com
I deposited the 700$ amount on 20th-oct-2020 with the help of Rupay Netbanking E-wallets. Money is deducted from the account but not reflected in the olymp trade account.
it's been approx one month, the amount is neither reflected in the olymp trade account nor in my bank account.
Ticket has been generated but no solution till now and no No one is responding to my emails.

Please Note : I have confirmed with the bank transaction has been successfully made to merchant on 20th oct 2020 but still i didn't get my money back.
What's going on ?? Where is my money ??
I want my money back in my bank account.

If i didn't get any solution here i will raise a complaint on "financials commission" with my bank confirmation proof and all the proofs.

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for contacting us and specifying your account ID number, the information you have provided will help us to conduct a detailed investigation. We have requested additional information from our service support to give you a full and explicit reply. Our team is putting every effort to resolve this issue as quickly as possible. Please, accept our sincerest apologies for such a delay. We would be extremely grateful for your patience.

Best regards, Olymp Trade team.

Nov 20, 2020

Updated by [email protected] Still i didn't get any response from support Team ??

Verified Support

Dec 02, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for your comment. Our service support has reached you via e-mail concerning the latest updates on your issue, kindly check your inbox.

Best regards, Olymp Trade team.

Dec 02, 2020

Updated by [email protected] I have checked my inbox.
I have been getting that response for a long time.
same response. but no solution.
I have already shared bank confirmation proof still i am waiting and getting the same response from the support department ??

Verified Support

Dec 09, 2020

Olymp Trade Customer Care's response Hello, dear.

Thank you for keeping us informed. We are incredibly sorry for the delay that you are facing. We understand your disappointment and kindly ask you to wait for the updates from our support team. Our support service puts every effort to speed up the resolution process. You will be contacted by our support team member as soon as new information regarding your issue appears.

Best regards, Olymp Trade team.

Dec 13, 2020

Updated by [email protected] Its been 2 month and still no solution after giving all the proofs ??

Verified Support

Dec 15, 2020

Olymp Trade Customer Care's response Hello, dear.

Thank you for your comment. Please accept our sincerest apologies for any inconvenience. Kindly wait for the updates from our support team. Be sure that we are taking every possible effort to speed up the resolution process.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Dec 2, 2020

Verified Support

Hello, dear!

Thank you for your comment. Our service support has reached you via e-mail concerning the latest updates on your issue, kindly check your inbox.

Best regards, Olymp Trade team.

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I’ve been actively using your web-based trading platform for a week. Well, in general, I appreciate how it’s designed and how it works. Everything is very intuitive. It feels like I’m playing a video game-) However, I have discovered a serious downside here. I failed to find Fractals on the platform. I carefully looked through the list of the available technical indicators, but it’s missing. That’s for sure. Am I right? I hope I’m wrong and I’ve just overlooked it. Please, comment on my issue.

Nov 17, 2020

Complaint marked as Resolved

Oh, I've found it. And I found a news about announcing Fractals and Reversal Points were added to the platform in 2019. Really like playing a video game with patch notes =)

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 16, 2020

Verified Support

Hello, dear Sid Nagi!

Thank you for contacting us and appreciating the intuitive design of the platform. The Fractal indicator is available on the Olymp Trade MT4 platform. To find this indicator, push the "Insert" button, choose "Indicators", then "Bill Williams" and you will see "Fractals". You will be able to choose a preferred time frame or select a "Show on all the timeframes" function. After that, the indicator will appear on your chart. Please, do not hesitate to ask further questions if you need any help.

Best regards, Olymp Trade team.

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30$ deducted from my paytm but i have not received any kind of money in my Olymp trade account. Later i use 100$ again to start trading and i am using that amount but what about my 30$?

Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 12, 2020

Verified Support

Hi, Faizmechengg93!

Thank you for getting in touch with us. Please, specify your account ID number so we can investigate your issue. We will be glad to help.

Best regards, Olymp Trade team.

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I deposited 10$ by phone pay UPI and till now I didn't got my money in olymp trade live account.
Please return my money or else deposit it in my live account.
Please🙏🙏🙏🙏

Aug 8, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 9, 2020

Verified Support

Hi, dear Shaheda shaikh!

Thank you for reaching out. Kindly specify your account ID number, this will allow us to pass your request to our service support. We will be glad to assist you and help to speed up the resolution process.

Best regards, Olymp Trade team.

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Address: Bhiwani

Account Id : 66798063
Email : [protected]@gmail.com
Date and Time of Raised request :[protected]:25:38

I am holding VIP account with you.
I raised withdrawal request on 2nd Nov and today it is 6th Nov but I have not received withdrawal yet.
IN VIP account request processed with in 5-15 minutes or maximum in 24 hours. but it's been almost 5 days and still I have not received the money in my bank account.
Support team is just giving me same message from the day 2.
but not processing my withdrawal.
My account is completely verified.

"I have found that your payout is waiting for confirmation from Financial Department. It will be processed and sent within 5 days."

Nov 6, 2020

Complaint marked as Resolved

I got my money Back and thanks olymp trade Team for your service.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for your patience. We have received the information from our support team, the payment has been successfully processed. Feel free to ask us further questions if they appear.

Best regards, Olymp Trade team.

Nov 06, 2020

Updated by ror1980 Thanks Olymp Trade Team to process my Payment. I am completely satisficed with your service.

Verified Support

Apr 29, 2021

Olymp Trade Customer Care's response Hello!

Thank you for leaving updates on your issue. We are happy to help. It is excellent that you are completely satisfied with the provided service. Do not hesitate to contact us if any questions occur.

Best regards, Olymp Trade team.

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Sir, I paid 30usd and it got deducted from my bank account but it didn't get deposited in my live account.

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 5, 2020

Verified Support

Hello, dear!

Thank you for letting us know about your issue. Kindly specify your account ID number so we can check you up in the system and conduct a thorough investigation.

Best regards, Olymp Trade team.

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Name - sudhamani das
65949812
18/09/2020 100$ withdrawal not receive
44 days+ please help

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 2, 2020

Verified Support

Hello, dear!

Thank you for informing us. We have answered your previous complaint, unfortunately, your issue is still under process. Our support team specialist will contact you to give more information regarding your request. We are sorry that it is taking so long. We put every effort to solve your issue as soon as possible, we hope for your understanding.

Best regards, Olymp Trade team.

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Olymp Trade Customer Care

Nov 3, 2020

Verified Support

Hello, dear!

Thank you for informing us. We have answered your previous complaint, unfortunately, your issue is still under process. Our support team specialist will contact you to give more information regarding your request. We are sorry that it is taking so long. We put every effort to solve your issue as soon as possible, we hope for your understanding.

Best regards, Olymp Trade team.

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Address: Olymptrade

Website: Olymptrade.com

Iam a stock trader, they are not allowing to close my existing trades when market opens.This is clear injustice. There is no option to close stock trades during this time.Also in this time candles are running and iam losing our money.For every trader they are showing like this.
Consider my request and allow us to close the trades or freedze the candles for 5 minutes

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Nov 3, 2020

Verified Support

Hello, dear!

Thank you for sharing your opinion with us. As we understood, you are referring to the Quote session. The Quote Session is the first and last 5–10 minutes an asset is on the market to trade, when you can see quotes but can’t open trades. While the Trading Session is the time between these two buffers in which you can execute trades on the Olymp Trade Platform.

We have split the asset's trading session to Quote and Trading sessions because we care about our traders and want to guard them against unnecessary risk. The first and last minutes of the session are too volatile which is why we protect our traders from suffering unjustified losses. Please, do ask further questions if they appear, we would be glad to answer them.

Best regards, Olymp Trade team.

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User id[protected]
Name - sudhamani das
18/09/2020 100$ withdrawal not receive
43 days+ please help

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 30, 2020

Verified Support

Hello, dear!

Thank you for informing us about your issue. Can you please enter the account ID number one more time in the comment section? The ID number was protected by the platform's system and we are unable to see it. Your review is very concerning to us, we will be happy to help.

Best regards, Olymp Trade team.

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Ripandas03220's [Complaint's author] reply, Oct 31, 2020

65949812

Olymp Trade Customer Care

Nov 2, 2020

Verified Support

Hello there, Ripandas03220!

Thank you for providing us with your account ID number. We have checked up the information. Unfortunately, the issue is still under process, it will require more time to find a solution. Our support team member will contact you as soon as possible to share the latest follow-ups on your issue.

Best regards, Olymp Trade team.

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I have made an account and transferred USDT 50 and have withdrawn the same amount in next few days to give a test to this new portal.

Its been over three months Now i have never received the funds back . I have sent every single details they have requested for but only response i am getting is Below.

We sincerely apologize for the delay in response. We completely understand the urgency to get a resolution for this case. The financial team is taking all the necessary actions to solve the issue as soon as possible. However, there is still no update.

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

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Olymp Trade Customer Care

Oct 30, 2020

Verified Support

Hello, deepak1126!

Thank you for keeping us informed. We are sorry that your withdrawal process is taking so long. Please, specify your account ID number in the comment so our support team can check you up in the system. We would be happy to assist you.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 68

Upi deposit problem

My Payout Pending 100$

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Deposit will not credit USD account

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Amount not reflected

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I deposited 10$ but not reflected in my trade account

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Why was I limited to 1:500 leverage?

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Illegal blocking of account

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Has the web-terminal the Spider indicator?

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Didn't receive my withdrawal !

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Why do I need to choose another payment method?

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Bank confirmed amount Paid to merchant but 700$ Deposit not credited to olymp trade account and it's been one month ??

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I failed to find Fractals on the platform.

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Money deducted from account but not received in Olymp trade

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Didn't get deposited money in my live account

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Withdrawal money issue

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Deposit problem in live account

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Withdrawal not received 44 days

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About stock trading

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Withdrawal not receive 43 days+

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Payment Never Received

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