Olymp Trade Complaints & Reviews

Hello, dear Sid Nagi!

Thank you for contacting us and appreciating the intuitive design of the platform. The Fractal indicator is available on the Olymp Trade MT4 platform. To find this indicator, push the "Insert" button, choose "Indicators", then "Bill Williams" and you will see "Fractals". You will be able to choose a preferred time frame or select a "Show on all the timeframes" function. After that, the indicator will appear on your chart. Please, do not hesitate to ask further questions if you need any help.

Best regards, Olymp Trade team.

Hi, Faizmechengg93!

Thank you for getting in touch with us. Please, specify your account ID number so we can investigate your issue. We will be glad to help.

Best regards, Olymp Trade team.

Hi, dear Shaheda shaikh!

Thank you for reaching out. Kindly specify your account ID number, this will allow us to pass your request to our service support. We will be glad to assist you and help to speed up the resolution process.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for letting us know about your issue. Kindly specify your account ID number so we can check you up in the system and conduct a thorough investigation.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for informing us. We have answered your previous complaint, unfortunately, your issue is still under process. Our support team specialist will contact you to give more information regarding your request. We are sorry that it is taking so long. We put every effort to solve your issue as soon as possible, we hope for your understanding.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for informing us. We have answered your previous complaint, unfortunately, your issue is still under process. Our support team specialist will contact you to give more information regarding your request. We are sorry that it is taking so long. We put every effort to solve your issue as soon as possible, we hope for your understanding.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for sharing your opinion with us. As we understood, you are referring to the Quote session. The Quote Session is the first and last 5–10 minutes an asset is on the market to trade, when you can see quotes but can’t open trades. While the Trading Session is the time between these two buffers in which you can execute trades on the Olymp Trade Platform.

We have split the asset's trading session to Quote and Trading sessions because we care about our traders and want to guard them against unnecessary risk. The first and last minutes of the session are too volatile which is why we protect our traders from suffering unjustified losses. Please, do ask further questions if they appear, we would be glad to answer them.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for informing us about your issue. Can you please enter the account ID number one more time in the comment section? The ID number was protected by the platform's system and we are unable to see it. Your review is very concerning to us, we will be happy to help.

Best regards, Olymp Trade team.

Hello there, Ripandas03220!

Thank you for providing us with your account ID number. We have checked up the information. Unfortunately, the issue is still under process, it will require more time to find a solution. Our support team member will contact you as soon as possible to share the latest follow-ups on your issue.

Best regards, Olymp Trade team.

Hello, deepak1126!

Thank you for keeping us informed. We are sorry that your withdrawal process is taking so long. Please, specify your account ID number in the comment so our support team can check you up in the system. We would be happy to assist you.

Best regards, Olymp Trade team.

Hi, Suresh chandra jat!

Thank you for contacting us. Please, provide us with your account ID number. This way we can conduct a thorough investigation of the mentioned deposit issue and put every effort to speed up the resolution.

Best regards, Olymp Trade team.

Hi, Suresh chandra jat!

Thank you for specifying your account ID number. We are sorry for the inconvenience, but the resolution is still in progress. We have passed your request to our service support, you will soon be contacted and provided with updates on the issue.

Best regards, Olymp Trade team.

Hi there, Suresh chandra jat!

We have contacted our support team and checked the status of your issue. We are happy to inform you that the payment was credited to your live account on[protected]. Please, get in touch with us if you have any further questions.

Best regards, Olymp Trade team.

Hello, dear akshayblaze!

Thank you for letting us know about this. Please, tell us your account ID number so we can pass your request to our service support and get the latest updates on your current issue. We are always there to help.

Best regards, Olymp Trade team.

Hello, Abhishek!

Thank you for informing us about your concerns. Expert Advisors program is prohibited on the FTT and Forex platform. EA can be used only on the MT4 Olymp Trade platform.

To open an account in Metatrader 4 and get access to the platform, you need to complete these steps:

1. Go to the MT4 section of our official website.
2. Log in using your existing Olymp Trade account.
3. Select the currency of the trading account and choose standard or ECN.
4. Create a password and click "Open Account". After you open an account, you will receive all the necessary data for the MT4 login terminal.
5. Then download the terminal file for Windows or iOS, and download the program. If you want to enter the web-version, click Web. Mobile applications are available through direct links to the App Store and Google Play.
6. Authorize the MT4 mobile application
Open the application and choose «New account», then connect the existing account, after type in the server name — OlympTrade2-Live. Finally, enter your login, password and click «Enter».

You will know that the authorization has been successful when you hear a sound signal, and the open charts will begin to show the current prices.

You can find the Expert Advisors in the Navigator window. To see the Navigator window, you can use the hotkey ctrl+n. Kindly use these steps to install the trade Advisor in an MT4 terminal.

1. Download and unzip your Advisor. To install it, open the trading terminal, go to “File” and select the “Open data catalog” directory.
2. In the window that appears, open the “MQL4” folder, and then the “Experts” folder.
3. Open the advisor where you downloaded it and then drag its contents to the “Experts” folder in your trade terminal.
4. Relaunch the trading terminal. Then, in the upper bar, click on the “View” icon and select the “Navigator” folder.
5. In the left-hand tab, click on the plus symbol next to the “Expert Advisors” item.
6. A list of advisors will open, including the one that you have loaded. Drag it on to the chart using the mouse. In the window that opens, select the settings for the Advisor.

All set up! We hope that our reply will help you to install an Expert Advisor to your MT4 account. Contact us if any further questions appear.

Best regards, Olymp Trade team.

Hello, dear Akshay Hans!

Thank you for letting us know about this. Can you please specify your phone model? Also, kindly clarify, which Android / iOS version is set up on your device? Where the download of the application is coming from (country, store)? For now, you can access the platform via your phone browser. We will be glad to give you more specific advice as soon as we get details regarding your issue.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for contacting us. Please, provide us your account ID number or contact our support service so we can investigate your issue more thoroughly and help you with the verification process. You can get in touch with our support team via e-mail: [protected]@olymptrade.com or in the live chat on our official website.

Best regards, Olymp Trade team.

ID no. 68113479

Hi there!

Thank you for your cooperation. We have passed your request to our service support, you will be contacted soon. We hope that the verification issue will be resolved as fast as possible. If you have any other questions, feel free to leave them here.

Best regards, Olymp Trade team.

Hello, dear Adorasiusk!

Thank you for your fair review. Indeed, at this point drawing angled lines on charts is not that easy. We understand that drawing the lines on the chart can be crucial for level trading. This is why our team is currently working on it, probably you will be able to see the results in the next release. Feel free to contact us if any other questions occur.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for reaching out. If you already have the account on the Olymp Trade MT4, there is no need to create a separate account on the Olymp Trade platform. Go to the https://olymptrade.com/platform and use your login and password to access the account on the Olymp Trade platform. Do not hesitate to ask us any further questions if they emerge.

Best regards, Olymp Trade team.

Hello, Pulkit1165!

Thank you for contacting us. Kindly tell us your account ID number so we can thoroughly investigate your deposit issue. We would be happy to assist you.

Best regards, Olymp Trade team.

Hello, dear Pulkit1165!

Thank you for providing us with your account ID number. We have passed your request to our service support and received feedback. Please, accept our deepest apologies for the current situation, the solution to your issue is still in progress. We totally understand your feelings, but it will require more time. Our support team members will contact you immediately when the updates occur.

Best regards, Olymp Trade team.

Hi, dear Pulkit1165!

Thank you for leaving a comment. We understand your disappointment and apologize that this process is taking so long. We will make every effort to solve your problem as soon as possible.

Best regards, Olymp Trade team.

Hello!

We understand that this situation is very unpleasant for you and do our best to solve it as quick as possible. As issues like this are extremely rare, we are not able to give you the exact time period. We must keep the promises we make and meet the deadlines. This is why in such uncertain situations we can't tell you the particular time limit. Our team has provided you with a special gift as compensation for the inconvenience. We hope that you will be able to understand our position and give us time to resolve your issue.

Best regards, Olymp Trade team.

Hello!

We are sorry that you have made such a decision and apologize for the unpredictable deposit delay that has ruined your impression of the platform. You can submit a complaint to the reclamation department: [protected]@olymptrade.com. As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim on by providing all the necessary evidence to an independent regulator on the official website.

Best regards, Olymp Trade team.

Hello, dear Pulkit1165!

We have contacted our support service to check on the status of your deposit issue. We are happy to inform you that the issue was resolved. The payment was received on[protected].

Best regards, Olymp Trade team.

Hi there, Arhan rahi!

Thank you for letting us know about your issue. Can you please specify your account ID number? We would be happy to help you.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for reaching out. As trading is primarily about the ability to choose the right moment to enter a trade, we provide risk-free trades only as a special treatment on the part of the company. Risk-free trades are available on the Expert level with 5% of the deposit. The Expert level offers the best conditions for traders with the greatest number of tools and privileges. Risk-free trades are included in the privileges list as they safeguard your money and allow trading without risks: return the amount in case of the loss or earn in case you have made the right predictions.

To get an Expert status through a deposit, you should deposit no less than $2000/€2000 (depends on the account currency) into your trading account. You can also upgrade your status by getting experience points for the trades in a Trader's Way on your live account.

If you have any further questions, please, contact us. We are always there to assist you.

Best regards, Olymp Trade team.