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Olymp Trade Complaints & Reviews

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Updated: Jun 24, 2025
Complaints 1551
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Olymp Trade reviews & complaints page 69

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B
Barbie Das
Oct 13, 2020
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Address: Nayachak, budge budge, uttar raipur, 24 parganas south, kolkata 700137,

Hello my name is Jijo Das, I have a olymp trade account, my trader ID is 61054544. email: [protected]@gmail.com

I have requested and withdrawal of $54.6 on 12/10/2020 ( 12th October 2020).
the withdrawal amount has been deducted from my my trading account balance yesterday only, but it is not credited into my upi account till now.
My UPI ID : [protected]@upi.

Olymtrade is showing me this message in the withdrawal page.

"We will process your request as quickly as possible.
The requested withdrawal amount has not been debited from the account and is available for trading.
The money will be debited from the account when the request is processed.
If the balance on your account is less than the requested sum, the request will be cancelled."

But the amount has been deducted from my olymtrade account.

According to Olymtrade policy.
When will the money be debited from my balance?

"You may continue trading using your total balance; your requested withdrawal amount is not debited from your account until the funds are transferred to you.
If a withdrawal request is processed in installments, the funds will be debited in installments when each of the installments is paid.
You can therefore use your full balance until your funds are actually transferred."

But the withdrawal amount has been deducted from my unlimited account and it is not been transferred to my upi.
We have a group of more than 1200 olymtrade traders, I stated my issue were there but no one face this kind of issue earlier.

I am attaching all the documents and screenshot with this mail kindly check and reply me with a solution.
+6 photos
Aug 6, 2021
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2020
Olymp Trade Customer Care's response
Hello, dear!

Thank you for contacting us and providing such detailed information regarding your issue. We have passed the request to our service support. We will contact you immediately as we get the updates.

Best regards, Olymp Trade team.
Verified Support
Dec 09, 2020
Olymp Trade Customer Care's response
Hi there, Barbie Das!

We have contacted our support team to check on the current status of your issue. We are glad to inform you that your withdrawal issue was successfully resolved. Thank you for your cooperation.

Best regards, Olymp Trade team.
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    Rahul Ck
    Oct 6, 2020
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    I've done a deposit of 100$ on 23/09/2020
    And the amount is not yet credited to my live trading account. I dont know what happened to my money.
    I am frequently contacting with them on both emails and phone calls. But every time they says that their financial team in working on the task and wait more. They gives me the same reply for the last 13 days. I dont know what to do next, but i will surely warn all my friends and relatives about my experience on olymp trade. At least their money won't lose in such a platform.
    +2 photos
    Aug 13, 2021
    Complaint marked as Resolved 
    Olymp Trade customer support has been notified about the posted complaint.
    Verified Support
    Oct 06, 2020
    Olymp Trade Customer Care's response
    Hello!

    Thank you for keeping us informed. We are sorry that you had a frustrating experience and want to make it up for you. Kindly tell us your account ID number so we can check on the latest status of your issue with a deposit. We will put every possible effort to speed up the resolution and give you an explicit answer as soon as possible.

    Best regards, Olymp Trade team.
    Oct 07, 2020
    Updated by Rahul Ck
    Account ID NO. 67287304
    Oct 09, 2020
    Updated by Rahul Ck
    This is exactly how your customer support team responds to me.
    They dont dives me a promising date. They want me to wait for my own money for an infinite time.
    And the saddest thing is that our government is helpless. These platforms should illegalise if our gov. Cant take control over them.
    So guys, i am advising you from my own experience that never invest a single penny on this platform.i repeat NEVER INVEST A SINGLE PENNY ON OLYMP TRADE.
    You can try intraday trading or something like that.
    Verified Support
    Oct 09, 2020
    Olymp Trade Customer Care's response
    Hello, dear!

    Thank you for providing your account ID number, it helped us to check up the information in the system. We apologize for any inconvenience, but the resolution of your issue is still in progress. We have requested assistance from the billing department and will give you updates as soon as possible. We understand your feelings and but we have to ask you to wait till the process ends.

    Best regards, Olymp Trade team.
    Verified Support
    Dec 09, 2020
    Olymp Trade Customer Care's response
    Hello, dear Rahul Ck!

    Thank you for your patience. We have checked the information regarding your deposit issue. We are pleased to inform you that the issue was resolved and the payment was credited to your live account on[protected]. Feel free to contact us if any questions emerge.

    Best regards, Olymp Trade team.
    Account ID NO. 67287304
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      Amit puhan
      Oct 2, 2020
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      On 5th July 2020 $60 USD was withdrawn from my Olymp trade account which has not yet been credited to my account sofar.
      And I'm calling your customer service again and again but they don't give status regarding the transaction. And this thing happens from past 3 months.
      I'm waiting for past 3 months and I just want my money back.
      User ID[protected]
      Aug 5, 2021
      Complaint marked as Resolved 
      Olymp Trade customer support has been notified about the posted complaint.
      Verified Support
      Oct 02, 2020
      Olymp Trade Customer Care's response
      Hello, dear!

      Thank you for keeping us informed. We are sorry that you had a disappointing experience with us. We have contacted our support team, you will be provided with a confirmation letter from our billing department, which states that the withdrawal was successfully executed on our side. Kindly use the ARN-number we have sent you to track down the payment in your bank. Feel free to ask us further questions if they appear.

      Best regards, Olymp Trade team.
      Oct 02, 2020
      Updated by Amit puhan
      Okay. Then send me the confirmation letter of the transaction.
      Verified Support
      Oct 06, 2020
      Olymp Trade Customer Care's response
      Hello, dear Amit puhan!

      Thank you for your patience. The reference letter has been already sent to your email address by our service support member. Do not hesitate to ask us further questions if they occur.

      Best regards, Olymp Trade team.
      Hello, dear Amit puhan!

      Thank you for your patience. The reference letter has been already sent to your email address by our service support member. Do not hesitate to ask us further questions if they occur.

      Best regards, Olymp Trade team.
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        J
        Jayas kitchen Easy and Healthy
        Sep 24, 2020
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        Every time i trade in my last 1year trading every 80% of my trade lost in last second the graph will not show proper and most common is in last second they change the trade.

        Please find the below example attached.

        Need awerness in people they don't have local address
        +3 photos
        Aug 5, 2021
        Complaint marked as Resolved 
        Olymp Trade customer support has been notified about the posted complaint.
        Hi, dear.

        Thank you for letting us know about your concerns. It is a pity that you have made such conclusions about the Olymp Trade platform. We receive all current market quotations directly from the supplier and have no opportunity to influence the chart. Our company uses the quotes of the largest investment banks and transmits to the platform a weighted average of the best prices for buy and sell, which are available in the market depth.

        The chart is equal for all traders, regardless of their experience or success. In case you want to check the rate at a particular time, use the "Quotes history", it is available to all authorized users in the "Quotes" section of the sidebar on our official website.

        Our head office is located in the State of Saint Vincent and the Grenadines. You can visit our office at Suite 305, Griffith Corporate Centre P. O. Box 1510, beachmont, Kingstown, Saint Vincent and the Grenadines.

        As we can see from the screenshots you provided, you are choosing a one-minute time frame to trade with large amounts, it is a very risky activity. We will be happy to help and give you recommendations if you tell us your account ID number. Our support team specialist will check your trading history and share advice on how to increase the number of successful trades.

        Best regards, Olymp Trade team.
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          Egon Hauser
          Sep 24, 2020
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          It seems like olymp trade wasn`t prepared for 6 years celebration which is now. There are only new design, the article in blog and color theme in the platform now. The main theme of celebration is «inspire» and continuous improvement. Of course, the inspiration is good and the new theme is also cool. But, i think, clients would like to get more useful presents. I`m a little disappointed. Other companies organize giveaways. Do any other surprises await us?
          Sep 30, 2020
          Complaint marked as Resolved 
          Well, you understand that a person always wants to get something more. On the other hand, it should be noted that the company offers favorable conditions all year round, not just for holidays. So I take it back.
          Olymp Trade customer support has been notified about the posted complaint.
          Hello, dear Egon!

          Thank you for leaving a review. Olymp Trade is turning 6, it is a big and important date for us. Indeed, our traders, their progress, and success inspire us to become a better version of ourselves and bring innovations and fresh ideas to the platform.

          We are sorry to hear about your disappointment and hope that this news will cheer you up. To celebrate our anniversary, we have launched a new challenge. It will be held on our YouTube channel. This challenge will last for two weeks (from September, 21 to October, 5), the first one for FTT trades, and the second for Forex. The main goal is to find the optimal entry point and make the most profit from successive trades.

          To win, you need to earn the highest amount of profit using only promo codes. There are 6 winners for each week of the Challenge, who will receive the prizes such as a deposit bonus, an upgraded status for a month, a personal online group consultation, and risk-free trades.

          We have sent our traders email notifications on detailed information about the event, it also contains promo code (you will need it for topping up your account to participate in the first week) and a link to our YouTube channel. The promo code for the second week will be sent on September, 28.

          Kindly check your inbox folder to learn more information on the event. We would be happy to see you on the Inspiration Challenge!

          Best regards, Olymp Trade team.
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            Animesh Bobal
            Sep 18, 2020
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            I started trading with olymp trade, so i will always respect this broker. However, there are things i can't understand and don't allow me to maximize my trading profits. I am talking about how you understand automated trading. Regretably, but the olymp trade trading platform does not support this and i understand that i need expert advisors for my trading.in fact, this is the only reason why i am looking forward to switching to another brokerage.
            Sep 21, 2020
            Complaint marked as Resolved 
            In fact, it is no longer a problem) Since Olymp Trade has added trading on the MT4 platform to its functionality, it is no longer relevant. Since there is automated trading on the MT4, I don't have to change my brokerage anymore. In fact, it's very cool that a broker is constantly developing and adding some new features for its clients. Because many brokers wouldn't do that, it would be enough for them to have what they already have. But Olymp Trade doesn't stand still, and constantly surprises its clients with different innovations. It's cool that I can keep working with it and get even more experience in trading :)
            Olymp Trade customer support has been notified about the posted complaint.
            Hello!

            Thank you for sharing your point of view. We understand that the absence of automated trading can be a decisive factor in choosing a suitable broker. Although automated trading might look appealing, we do not consider it as a substitute for attentive manual trading. There is always a risk of technology failures that is why any automated system should be monitored by a professional trader with extensive knowledge of the field and significant trading experience. Also, striving to create a perfect plan using an automated system can lead to an over-optimization issue and perform appallingly in a live market.

            Best regards, Olymp Trade team.
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              Teena Sophia Lopez
              Sep 16, 2020
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              Address: Malta
              Website: olymptrade.com

              Hello,

              I have traded a few times and have not had nay difficulty in withdrawing money to my account. However, last time when I withdrew the money, only 5 dollars got credited into my account out of the 15 dollars i should be receiving as per payout Request no.[protected].

              I have been waiting for 2 weeks now. I want my money back.
              Aug 12, 2021
              Complaint marked as Resolved 
              Olymp Trade customer support has been notified about the posted complaint.
              Verified Support
              Sep 16, 2020
              Olymp Trade Customer Care's response
              Hi, dear!

              Thank you for reaching out. We sincerely apologize for the inconvenience. Can you please provide us with your account ID number? We would check the information in our system and contact our support service to speed up the resolution process.

              Best regards, Olymp Trade team.
              My account ID is 35309140. Please credit the money which was due in the first week of September 2020. It is because of non receipt of money that I discontinued my activity. Now I got a message saying Im going to be fined $10 for inactivity.
              Olymp Trade Customer Care's response, Apr 29, 2021
              Verified Support
              Hi, dear!

              Thank you for providing your account ID number. We have passed your request to our support team. Please, if any issues appear contact our service support in any convenient way. You can get in touch with our support team via e-mail: [email protected], in a live chat at our official website, or in direct messages of our Facebook community: https://facebook.com/olymptradecom/

              Best regards, Olymp Trade team.
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                Shailandra
                Sep 15, 2020
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                Mere account mai pichle 3 weeks se limit lagi h mai asha krta hu aap meri problems samjhenge kyuki risk management system dwara lagaya gya h to kripa karke ek particular time desiced kriye jise limit problems us time mai hat jayr
                +1 photos
                Aug 12, 2021
                Complaint marked as Resolved 
                Olymp Trade customer support has been notified about the posted complaint.
                Verified Support
                Sep 15, 2020
                Olymp Trade Customer Care's response
                Priy trader,

                Hame contact karne ke liye dhanyawad. Hamare platform par risk management system hai, jo ki limit lagti hai automatically unki taraf se. Aur ham apka situation jante hai aur ye limit traders ko risky decision se bachane ne like hota hai. Ye limit activate hota kahi karno ki wajah se, jaise ki apka trading karne ka tarika, air ye limitation apko darshata hai ki ap risky trade kar rahe. Aur hamare customer support ki taraf se apko call back kiya gaya tha, jaha par apko limit ke bare me jankari di gayi thi. To please ap hame fir se likh sakte hai, agar apko aur koi help chahiye iske bare me.

                Shubhkamanaye, Olymp Trade team.
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                  Arvind Dad
                  Sep 15, 2020
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                  Why is there no 1-minute time frame in the fixed time desktop platform? I see only 5 minutes, then 10 minutes, 30 minutes, 1 hour and so on to 1 month. But one that i need does not exist. Why?
                  It`s unendurable. I need this time frame. I use a scalping strategy and open a lot of trades when it`s high volatility. I want to earn on tiny price movements. But how am i supposed to do this, if there is no 1-minute chart? Fix it, please. Or tell me, how to find it.
                  Sep 18, 2020
                  Complaint marked as Resolved 
                  Well, you understand that sometimes emotions beat the common sense. In general, I am satisfied with the services of your company and I think that we need to consider this situation as a small misunderstanding.
                  Olymp Trade customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 15, 2020
                  Olymp Trade Customer Care's response
                  Hello, dear!

                  Thank you for contacting us. The fastest way to set up a one-minute time frame is to choose 5 minutes on the chart bottom and then zoom in using the scroll button on the computer mouse or a touchpad. Let us know if any questions emerge.

                  Best regards, Olymp Trade team.
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                    Bishnu Shanker
                    Sep 10, 2020
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                    I decided to try mobile trading but i can't find mobile trading app in the play store, i write 'olymp trade app' and play market directly opens me olymp trade trading app but i want to try olymp trade assistant. I don't know how to fix this problem... Maybe someone can suggest sth? Or olymp officials will resolve this? I will be so grateful, cause i need this app to keep on trading.
                    Sep 15, 2020
                    Complaint marked as Resolved 
                    There really was my mistake. The app that I needed was called Olymp Plus. Now everything is okay, it was just a weird mix-up. I hope that I will enjoy this app and mobile trading with Olymp Trade))
                    Olymp Trade customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 10, 2020
                    Olymp Trade Customer Care's response
                    Hello, dear!

                    Thank you for getting in touch. The assistant application is called "Olymp Plus — Your Trading Assistant", kindly try to use this title in Google Play to find the application. If you face any difficulties, do not hesitate to contact us.

                    Best regards, Olymp Trade team.
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                      SikandarK5260
                      Sep 3, 2020
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                      Olymp Trade isn’t the first platform I use. But it’s easy to operate even for a beginner. Traders are supported by a number of helpful indicators for trading. Olymp Trade is always updating the platform, and the newly updated version is better and is packed with indicator tools, oscillators, advisor and ready-to-use strategies.
                      Olymp Trade differs from other brokers in its approach to education. While most of them offer training as an additional service (often for a fee), they provide it totally free.
                      Olymptrade's support team is very fast and good too. Every doubt and question is replied and helped with, so it is very convenient when being consulted. I'm not satisfied enough with the withdrawal speed, so Olymp has something to work on. Usually, you receive money in a day, but sometimes it takes up to several days. I think it would be a huge step forward for broker to achieve the fastest withdrawal.
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      Olymp Trade customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 03, 2020
                      Olymp Trade Customer Care's response
                      Hello there, SikandarK5260!

                      Thank you for taking the time to share your experience. We are thrilled to know that you appreciate our diverse amount of trading tools, regular platform updates, and a broad educational base. It is wonderful that you enjoyed communication with our support service, our support team members are always there to help. We are also grateful for your recommendation on speeding up the withdrawal process, your opinion will be taken into consideration. Wish you a fruitful trading!

                      Best regards, Olymp Trade team.
                      Hi Sikandar,

                      Please let me know if you really getting your withdrawal amounts. Because I have been trying since long time, but have not yet received a single payment. They keep on asking same question, i.e. E-wallet details.

                      Can you please let me know the medium that you are using for withdrawal?

                      Thanks!
                      Hello, suryakantarout.

                      Thank you for keeping us informed. We have checked the information on your issue in the system, we can see that the withdrawal was canceled by the bank. Your newly formed withdrawal request of 26$ was successfully paid to your Skrill E-wallet on[protected]. Please contact us if you have any further questions.

                      Best regards, Olymp Trade team.
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                        suryakantarout
                        Aug 31, 2020
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                        olymp trade does not refund my money

                        Hi,

                        I am deposited $30 in olymp trade wallet and tried to trade and after getting loss, i have left with $26 and trying to withdraw the amount ($26).

                        However olymp trade does plays with me.

                        They keep on saying it will be deductde to my source account from where it was deposited. But after requesting them, they said my bank is rejected the payment. However my bank claims that they didn't reject...
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                        Kaushtavmete
                        Aug 27, 2020
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                        Deposit not credited

                        Website: Olymptrade.com

                        My olymptrade I'd is[protected]. I have made a bank transfer on 18 August. Raised a request to support team for the same to credit the amount. From last 9 days I am following up with the support team everytime I hear the same reply that our finance team is reviewing your case and will get an update. God knows what happened to my money. If this the behaviour of the finance team towards a regular trader of olymptrade then what they do with...
                        +7 photos
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                        Arpit Biswas
                        Aug 24, 2020
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                        I like that Olymp Trade has recently added the MT4 platform to its functionality. I liked the broker's own trading platform, but it's cool when you have a choice.
                        And by the way, that's where I got the problem. As far as I uderstand Olymp Trade clients should choose one platform and trade on it? Because personally I can't choose another platform, only one. If I work on MT4, for example, then I can't go back to the old brokerage platform? Because I can't figure it out, it all looks a bit complicated. If anyone has any useful advice, I'd appreciate it
                        Aug 30, 2020
                        Complaint marked as Resolved 
                        Thanks for explanation. I've tried MT4 and understood that I can use both platforms, so that's okey. I like that brokerage introduced additional platforms, so traders will have opportunity to choose between this two ones, depending on their tastes. I was just affraid that traders will be able to trade with only one platform but we can trade both platforms.
                        Olymp Trade customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 25, 2020
                        Olymp Trade Customer Care's response
                        Hello, Arpit Biswas!

                        Thank you for getting in touch. We are glad that you approve of adding the MT4 platform. We are supporting both platforms and giving an option to choose a preferable one. You can change the platform whenever you want, no worries. You can access the MetaTrader 4 platform by logging into your Olymp Trade account on the official website in the MT4 section. Then you need to choose the account's currency, create a new password, and click the «Open an account» button. After you had successfully followed all the steps, you will receive the necessary information to enter МТ4. Please let us know if you have any further questions.

                        Best regards, Olymp Trade team.
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                          Neeresh yadav
                          Aug 23, 2020
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                          Address: Etah up india

                          I have deposited 10 dollars from my bank account in olymp app live account. The amount is debited from my bank account but not show in olymp trade aap live account. So what i can do for it. Please solve my problem early.
                          +1 photos
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Olymp Trade customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 24, 2020
                          Olymp Trade Customer Care's response
                          Hi, dear!

                          Thanks for getting in touch. Can you kindly provide your account ID number? We would pass your complaint to our support service and investigate the issue to solve it as quickly as possible.

                          Best regards, Olymp Trade team.
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                            Kiran Katagi
                            Aug 22, 2020
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                            Address: Bangalore

                            Olymp Trade not allow to trade. Always says your time expire and you trade maximum number of trade.

                            This is the biggest barrier and not allow to trade. Talk to customer care no use. Please do not go with this website. It will not entertain to trade.
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            Olymp Trade customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 24, 2020
                            Olymp Trade Customer Care's response
                            Hello, Kiran Katagi!

                            We appreciate you taking the time to share your feedback. There's an automated risk management system on our platform, which can set limits for trading. We understand your feelings, but this system protects our traders from risky decisions. Sometimes traders can get overexcited and lose control over the trades. We strive to preserve long-term cooperation with our traders and sometimes losses bring a disappointment that may lead to leaving our platform. The limits are activated in case of coincidence of many possible factors, such as a specific style of trading, turnover, and other factors that create the distinctive character of a trader.

                            These limitations may serve as a signal that your trading became risky or aggressive. To change the limit you can increase the interval between the deals and set the duration of the deal from 15 minutes. If you have any questions or concerns, feel free to contact us.

                            Best regards, Olymp Trade team.
                            Mere account mai pichle 2 hafte se limit lagi h jisse olymptrade wale hatane ki soch nhi rahe h ye 3week hone wala h kuch kariye team olymptrade

                            risk management system - Comment #3735181 - Image #0
                            Olymp Trade Customer Care's response, Oct 13, 2020
                            Verified Support
                            Namaskar!

                            Humse sampark karne ke liye dhanyawad. Humare company mein, risk management ki system hai; isliye automatic pratibandh (restrictions) lag jaati hai trades par. Ye pratibandh (restrictions) automatically set ho jaati hai risk management aur trading ki gathividhi ke anusar. Is pratibandh ko manually nikaalna asambhav hai, halaki is pratibandh se trading ki profits pe asar nahi padta hai. Jyada details ke liye hum humare mai aapka anurodh transfer kar rahe hain aur jald he aapse humare support specialists sampark karenge aur aapko trading style change karne ke bare mai uchit salah denge. Aapka din shubh ho.

                            Bhavdiy - Olymp Trade Team.
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                              Vjk Jms
                              from Anandpur Sahib, Punjab
                              Aug 20, 2020
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                              My olymptrade accounts, one my wife's and other mine have not been filled on three instances. When i used their given payment option of putting money in through upi. I selected paytm under upi options. At other times payment did go through but 3 payments dated 11/08/20, 14/08/20 and today's one which i did on 19/08/20 didn't get deposited to my trading account. Many letters i wrote, it seems this company has now stated earning the wrong way.
                              +7 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Olymp Trade customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 20, 2020
                              Olymp Trade Customer Care's response
                              Hello there!

                              Thank you for keeping us informed and providing all the relevant information about the issue. We have passed your request to our service support, our specialists will contact you. Kindly provide all the required data so we can make a request to our finance department regarding your issue and resolve it as quickly as possible. We are grateful for your cooperation!

                              Best regards, Olymp Trade team.
                              Verified Support
                              Oct 08, 2020
                              Olymp Trade Customer Care's response
                              Hi, dear!

                              Thank you for your time. We have checked the status of your issue in our system. According to our information, it was solved. The amount of $10.00 was credited in your trading account on[protected]. Please, do not hesitate to contact us if any questions occur, we would be happy to help!

                              Best regards, Olymp Trade team.
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                                Tushar Chaudry
                                Aug 13, 2020
                                Resolved
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                                "where's my vip?
                                I just decided to move up and try vip account, however vip accounts aren't available anymore. Why? Just why and try to explain for me - why that happens and what does it means?
                                Are there no demo anymore? I invested more money only to be a vip trader but vip accounts aren't available, so what?
                                I have $2, 000 deposit now but can't access vip account. I see there is status system but i don't need it, i need my vip account! Can you explain your decision, olymp?"
                                Aug 19, 2020
                                Complaint marked as Resolved 
                                I got it, thank you. Probably overreacted, but I really didn't understand why? Let's keep working.
                                Olymp Trade customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 13, 2020
                                Olymp Trade Customer Care's response
                                Hello, Tushar Chaudry!

                                Thank you very much for the review. It is really important for us to understand how our traders feel about innovations on the platform. Statuses are a system of privileges on the Olymp Trade platform. There are three possible statuses: Starter, Expert, and Advanced. The main advantage of the Status system is that now with any trade or completed task on the Trader's Way, you get experience points (XP), which are needed to move to new levels. When you reach a new level, you will get rewards — useful trading tools and bonuses.

                                You can upgrade your account by completing the tasks and getting experience points or by depositing a certain amount into your trading account. An Expert is a premium status that is available after depositing $2000/€2000 (depending on the currency). Expert status offers exclusive trading ideas, the maximal amount of specialized webinars, weekly consultation with a personal analyst, reduced commissions, rapid funds withdrawal as well as other exclusive privileges.

                                A demo account is always available, do not worry. We truly hope that our reply will help you to take a fresh look at our newly introduced Status system. Feel free to ask any questions.

                                Best regards, Olymp Trade team.
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                                  Binod Gera
                                  Aug 7, 2020
                                  Resolved
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                                  I always thought this broker was a good one, but lately i've been facing one obscure problem. It's really strange and i haven't encountered problems with olymp trade before, so i hope it's just an unfortunate set of circumstances that will be corrected as soon as possible.
                                  I can't remove an indicator in olymp trade forex or olymp trade fixed trades, the button to add/remove indicators is simply inactive, other devices are fine. What kind of problem is this?
                                  Aug 12, 2020
                                  Complaint marked as Resolved 
                                  I cleaned the cash and it was fixed, it was probably some kind of bug on my PC. Anyway, thanks for answering.
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 11, 2020
                                  Olymp Trade Customer Care's response
                                  Hello, dear!

                                  Thank you for getting in touch. There are different ways to remove an indicator from a chart to make it clear and visible. After the particular indicator is applied, you can remove it from a chart by pushing a cross button on the right to an indicator line at the top of the chart box. If you want to remove all the indicators, click an indicator button (the middle one) at the left bottom of the chart and choose the option "Delete all". If the issue remains, kindly contact our support service in an online consultant chat on our official site or by an e-mail: [protected]@olymptrade.com. Do not hesitate to ask questions, we are always here to help.

                                  Best regards, Olymp Trade team.
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                                    Btendolkar
                                    from Mumbai, Maharashtra
                                    Aug 7, 2020
                                    Resolved
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                                    Hi on 3 rd august 2020 i deposited 30$ in my live account. This is deducted from my bank account but not yet reflecting in live account.
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 07, 2020
                                    Olymp Trade Customer Care's response
                                    Hi, dear Btendolkar!

                                    Thank you for getting in touch with us. Can you kindly provide us with your account ID number so we can pass the request to our service support?

                                    Best regards, Olymp Trade team.
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