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Olymp Trade Complaints & Reviews

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Updated: Jan 2, 2026
Complaints 1557
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Olymp Trade reviews & complaints page 69

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T
Tokiya V Sumi
Oct 21, 2020
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I tried to apply for account verification. The 1st Step uploading the ID proof is done however in the 2nd step i couldn't able to access. A message is popping out, "Your browser is not supported".
How can u solve this problem.
Aug 5, 2021
Complaint marked as Resolved 
Olymp Trade customer support has been notified about the posted complaint.
Hello, dear!

Thank you for contacting us. Please, provide us your account ID number or contact our support service so we can investigate your issue more thoroughly and help you with the verification process. You can get in touch with our support team via e-mail: [protected]@olymptrade.com or in the live chat on our official website.

Best regards, Olymp Trade team.
ID no. 68113479
Hi there!

Thank you for your cooperation. We have passed your request to our service support, you will be contacted soon. We hope that the verification issue will be resolved as fast as possible. If you have any other questions, feel free to leave them here.

Best regards, Olymp Trade team.
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    Adorasiusk
    Oct 20, 2020
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    I’ve been using the Olymp web platform for a month and everything seems OK. It comes with all the necessary technical indicators and timeframes. However, when using the mobile version of this platform, I noticed that it’s very hard to draw angled lines on charts. Level trading is crucial for me, so I can’t do without various lines, including angled ones. I’m struggling to draw a trend line, when trading via my smartphone, for example. Do you have any recommendations on how to draw angled lines in the mobile version of your platform?
    Oct 22, 2020
    Complaint marked as Resolved 
    Thank you. Sometimes such minor moments irritate me. I hope that now the work will be a little more dynamic.
    Olymp Trade customer support has been notified about the posted complaint.
    Hello, dear Adorasiusk!

    Thank you for your fair review. Indeed, at this point drawing angled lines on charts is not that easy. We understand that drawing the lines on the chart can be crucial for level trading. This is why our team is currently working on it, probably you will be able to see the results in the next release. Feel free to contact us if any other questions occur.

    Best regards, Olymp Trade team.
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      Hrishikesh Pardeshi
      Oct 19, 2020
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      I recently opened an account with Olymp Trade. So far so good, I have traded on the MT4 trading platform. But as far as I know, a brokerage also has its own trading platform, and judging by the reviews it's quite good. But for some reason I can't trade on it, I can't switchrom MT4. Is there any way I can do that, maybe there is some kind of instruction? Or should I open a separate account for another trading platform? Because it wouldn't be very convenient, I would like to continue trading on my old account, only on a different trading platform.
      Oct 25, 2020
      Complaint marked as Resolved 
      Oh, thank you for the clarification! I did not think it was possible. I started looking for some complicated ways to switch to another trading platform. It turns out that everything was much more straightforward in solving my issue.
      Olymp Trade customer support has been notified about the posted complaint.
      Hello, dear!

      Thank you for reaching out. If you already have the account on the Olymp Trade MT4, there is no need to create a separate account on the Olymp Trade platform. Go to the https://olymptrade.com/platform and use your login and password to access the account on the Olymp Trade platform. Do not hesitate to ask us any further questions if they emerge.

      Best regards, Olymp Trade team.
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        Pulkit1165
        Oct 19, 2020
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        Website: OLYMP TRADE

        Hi on 22 September i tried to update my live account on olymp trade with 10$ but my account on OLYMP TRADE didn't recieve the money but got deducted from my bank account so i contacted them about my payment they told me to wait for 7 days so after 7 days they told me that they didn't recieve the money and to contact my bank so I contacted my bank on 3 oct they told me to wait 7 days so i waited after 12 days they ttold that my payment was transferred to olymp trade on 8 oct due to upi issues now I've been calling olymp trade regularly and they are just making me wait I'm a college student and 757₹ is big amount for me and i please need your help.

        Pulkit Sharma
        Aug 5, 2021
        Complaint marked as Resolved 
        Olymp Trade customer support has been notified about the posted complaint.
        Hello, Pulkit1165!

        Thank you for contacting us. Kindly tell us your account ID number so we can thoroughly investigate your deposit issue. We would be happy to assist you.

        Best regards, Olymp Trade team.
        Pulkit1165's [Complaint's author] reply, Oct 19, 2020
        62201820 is my user id and please don't tell me to wait for several days for an answer I've been waiting for like month now.
        Hello, dear Pulkit1165!

        Thank you for providing us with your account ID number. We have passed your request to our service support and received feedback. Please, accept our deepest apologies for the current situation, the solution to your issue is still in progress. We totally understand your feelings, but it will require more time. Our support team members will contact you immediately when the updates occur.

        Best regards, Olymp Trade team.
        Pulkit1165's [Complaint's author] reply, Oct 20, 2020
        Its been like a month how much more time you need to resolve a $10 problem?
        Hi, dear Pulkit1165!

        Thank you for leaving a comment. We understand your disappointment and apologize that this process is taking so long. We will make every effort to solve your problem as soon as possible.

        Best regards, Olymp Trade team.
        Pulkit1165's [Complaint's author] reply, Oct 22, 2020
        You are just making me wait i need a exact time when will my problem will be solved, i just need my money back
        Hello!

        We understand that this situation is very unpleasant for you and do our best to solve it as quick as possible. As issues like this are extremely rare, we are not able to give you the exact time period. We must keep the promises we make and meet the deadlines. This is why in such uncertain situations we can't tell you the particular time limit. Our team has provided you with a special gift as compensation for the inconvenience. We hope that you will be able to understand our position and give us time to resolve your issue.

        Best regards, Olymp Trade team.
        Pulkit1165's [Complaint's author] reply, Oct 22, 2020
        I'm going to file a case with consumer court against you as its been a month and you've done is give false hopes
        Hello!

        We are sorry that you have made such a decision and apologize for the unpredictable deposit delay that has ruined your impression of the platform. You can submit a complaint to the reclamation department: [protected]@olymptrade.com. As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim on by providing all the necessary evidence to an independent regulator on the official website.

        Best regards, Olymp Trade team.
        Hello, dear Pulkit1165!

        We have contacted our support service to check on the status of your deposit issue. We are happy to inform you that the issue was resolved. The payment was received on[protected].

        Best regards, Olymp Trade team.
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          Arhan rahi
          Oct 17, 2020
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          Oct 17
          I diposited 20 dollars around 12 pm
          First two tries I didn't have enough money in my bank so I refilled and tried again
          And in my upi id it said paid bot when I went back to olymp trade it said an error occured and I didn't get the money Please help the money is deducted from my account but I didn't get on olymp trade
          +2 photos
          Aug 5, 2021
          Complaint marked as Resolved 
          Olymp Trade customer support has been notified about the posted complaint.
          Oct 17, 2020
          Updated by Arhan rahi
          Oct 17
          I diposited 20 dollars around 12 pm
          First two tries I didn't have enough money in my bank so I refilled and tried again
          And in my upi id it said paid but when I went back to olymp trade it said an error occured and I didn't get the money Please help the money is deducted from my account but I didn't get on olymp trade
          Hi there, Arhan rahi!

          Thank you for letting us know about your issue. Can you please specify your account ID number? We would be happy to help you.

          Best regards, Olymp Trade team.
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            Dhanush Chatterjee
            Oct 15, 2020
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            In fact, I've been working with the company long enough to learn about all pros and cons.
            I use demos and try different strategies, because I like something new, and the market is developing fast enough to focus on the same approaches.
            But I don't fully understand why the company doesn't provide risk-free deals on a permanent basis or for less trading turnover. I would love to use it more often, but I can't, because I don't trade as often.
            Oct 20, 2020
            Complaint marked as Resolved 
            I've re-read info about risk-free trades, really, that's going to be to unprofitable for the company if it would offer risk-free trades permanently. Of course, I would wish olymp to do so but, nevermind, the company is good even without that. Now I understand how strangely my complaint looked...
            Olymp Trade customer support has been notified about the posted complaint.
            Hello, dear!

            Thank you for reaching out. As trading is primarily about the ability to choose the right moment to enter a trade, we provide risk-free trades only as a special treatment on the part of the company. Risk-free trades are available on the Expert level with 5% of the deposit. The Expert level offers the best conditions for traders with the greatest number of tools and privileges. Risk-free trades are included in the privileges list as they safeguard your money and allow trading without risks: return the amount in case of the loss or earn in case you have made the right predictions.

            To get an Expert status through a deposit, you should deposit no less than $2000/€2000 (depends on the account currency) into your trading account. You can also upgrade your status by getting experience points for the trades in a Trader's Way on your live account.

            If you have any further questions, please, contact us. We are always there to assist you.

            Best regards, Olymp Trade team.
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              Barbie Das
              Oct 13, 2020
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              Address: Nayachak, budge budge, uttar raipur, 24 parganas south, kolkata 700137,

              Hello my name is Jijo Das, I have a olymp trade account, my trader ID is 61054544. email: [protected]@gmail.com

              I have requested and withdrawal of $54.6 on 12/10/2020 ( 12th October 2020).
              the withdrawal amount has been deducted from my my trading account balance yesterday only, but it is not credited into my upi account till now.
              My UPI ID : [protected]@upi.

              Olymtrade is showing me this message in the withdrawal page.

              "We will process your request as quickly as possible.
              The requested withdrawal amount has not been debited from the account and is available for trading.
              The money will be debited from the account when the request is processed.
              If the balance on your account is less than the requested sum, the request will be cancelled."

              But the amount has been deducted from my olymtrade account.

              According to Olymtrade policy.
              When will the money be debited from my balance?

              "You may continue trading using your total balance; your requested withdrawal amount is not debited from your account until the funds are transferred to you.
              If a withdrawal request is processed in installments, the funds will be debited in installments when each of the installments is paid.
              You can therefore use your full balance until your funds are actually transferred."

              But the withdrawal amount has been deducted from my unlimited account and it is not been transferred to my upi.
              We have a group of more than 1200 olymtrade traders, I stated my issue were there but no one face this kind of issue earlier.

              I am attaching all the documents and screenshot with this mail kindly check and reply me with a solution.
              +6 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              Olymp Trade customer support has been notified about the posted complaint.
              Verified Support
              Oct 13, 2020
              Olymp Trade Customer Care's response
              Hello, dear!

              Thank you for contacting us and providing such detailed information regarding your issue. We have passed the request to our service support. We will contact you immediately as we get the updates.

              Best regards, Olymp Trade team.
              Verified Support
              Dec 09, 2020
              Olymp Trade Customer Care's response
              Hi there, Barbie Das!

              We have contacted our support team to check on the current status of your issue. We are glad to inform you that your withdrawal issue was successfully resolved. Thank you for your cooperation.

              Best regards, Olymp Trade team.
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                Rahul Ck
                Oct 6, 2020
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                I've done a deposit of 100$ on 23/09/2020
                And the amount is not yet credited to my live trading account. I dont know what happened to my money.
                I am frequently contacting with them on both emails and phone calls. But every time they says that their financial team in working on the task and wait more. They gives me the same reply for the last 13 days. I dont know what to do next, but i will surely warn all my friends and relatives about my experience on olymp trade. At least their money won't lose in such a platform.
                +2 photos
                Aug 13, 2021
                Complaint marked as Resolved 
                Olymp Trade customer support has been notified about the posted complaint.
                Verified Support
                Oct 06, 2020
                Olymp Trade Customer Care's response
                Hello!

                Thank you for keeping us informed. We are sorry that you had a frustrating experience and want to make it up for you. Kindly tell us your account ID number so we can check on the latest status of your issue with a deposit. We will put every possible effort to speed up the resolution and give you an explicit answer as soon as possible.

                Best regards, Olymp Trade team.
                Oct 07, 2020
                Updated by Rahul Ck
                Account ID NO. 67287304
                Oct 09, 2020
                Updated by Rahul Ck
                This is exactly how your customer support team responds to me.
                They dont dives me a promising date. They want me to wait for my own money for an infinite time.
                And the saddest thing is that our government is helpless. These platforms should illegalise if our gov. Cant take control over them.
                So guys, i am advising you from my own experience that never invest a single penny on this platform.i repeat NEVER INVEST A SINGLE PENNY ON OLYMP TRADE.
                You can try intraday trading or something like that.
                Verified Support
                Oct 09, 2020
                Olymp Trade Customer Care's response
                Hello, dear!

                Thank you for providing your account ID number, it helped us to check up the information in the system. We apologize for any inconvenience, but the resolution of your issue is still in progress. We have requested assistance from the billing department and will give you updates as soon as possible. We understand your feelings and but we have to ask you to wait till the process ends.

                Best regards, Olymp Trade team.
                Verified Support
                Dec 09, 2020
                Olymp Trade Customer Care's response
                Hello, dear Rahul Ck!

                Thank you for your patience. We have checked the information regarding your deposit issue. We are pleased to inform you that the issue was resolved and the payment was credited to your live account on[protected]. Feel free to contact us if any questions emerge.

                Best regards, Olymp Trade team.
                Account ID NO. 67287304
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                  Amit puhan
                  Oct 2, 2020
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                  On 5th July 2020 $60 USD was withdrawn from my Olymp trade account which has not yet been credited to my account sofar.
                  And I'm calling your customer service again and again but they don't give status regarding the transaction. And this thing happens from past 3 months.
                  I'm waiting for past 3 months and I just want my money back.
                  User ID[protected]
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Olymp Trade customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 02, 2020
                  Olymp Trade Customer Care's response
                  Hello, dear!

                  Thank you for keeping us informed. We are sorry that you had a disappointing experience with us. We have contacted our support team, you will be provided with a confirmation letter from our billing department, which states that the withdrawal was successfully executed on our side. Kindly use the ARN-number we have sent you to track down the payment in your bank. Feel free to ask us further questions if they appear.

                  Best regards, Olymp Trade team.
                  Oct 02, 2020
                  Updated by Amit puhan
                  Okay. Then send me the confirmation letter of the transaction.
                  Verified Support
                  Oct 06, 2020
                  Olymp Trade Customer Care's response
                  Hello, dear Amit puhan!

                  Thank you for your patience. The reference letter has been already sent to your email address by our service support member. Do not hesitate to ask us further questions if they occur.

                  Best regards, Olymp Trade team.
                  Hello, dear Amit puhan!

                  Thank you for your patience. The reference letter has been already sent to your email address by our service support member. Do not hesitate to ask us further questions if they occur.

                  Best regards, Olymp Trade team.
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                    J
                    Jayas kitchen Easy and Healthy
                    Sep 24, 2020
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                    Every time i trade in my last 1year trading every 80% of my trade lost in last second the graph will not show proper and most common is in last second they change the trade.

                    Please find the below example attached.

                    Need awerness in people they don't have local address
                    +3 photos
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Olymp Trade customer support has been notified about the posted complaint.
                    Hi, dear.

                    Thank you for letting us know about your concerns. It is a pity that you have made such conclusions about the Olymp Trade platform. We receive all current market quotations directly from the supplier and have no opportunity to influence the chart. Our company uses the quotes of the largest investment banks and transmits to the platform a weighted average of the best prices for buy and sell, which are available in the market depth.

                    The chart is equal for all traders, regardless of their experience or success. In case you want to check the rate at a particular time, use the "Quotes history", it is available to all authorized users in the "Quotes" section of the sidebar on our official website.

                    Our head office is located in the State of Saint Vincent and the Grenadines. You can visit our office at Suite 305, Griffith Corporate Centre P. O. Box 1510, beachmont, Kingstown, Saint Vincent and the Grenadines.

                    As we can see from the screenshots you provided, you are choosing a one-minute time frame to trade with large amounts, it is a very risky activity. We will be happy to help and give you recommendations if you tell us your account ID number. Our support team specialist will check your trading history and share advice on how to increase the number of successful trades.

                    Best regards, Olymp Trade team.
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                      Egon Hauser
                      Sep 24, 2020
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                      It seems like olymp trade wasn`t prepared for 6 years celebration which is now. There are only new design, the article in blog and color theme in the platform now. The main theme of celebration is «inspire» and continuous improvement. Of course, the inspiration is good and the new theme is also cool. But, i think, clients would like to get more useful presents. I`m a little disappointed. Other companies organize giveaways. Do any other surprises await us?
                      Sep 30, 2020
                      Complaint marked as Resolved 
                      Well, you understand that a person always wants to get something more. On the other hand, it should be noted that the company offers favorable conditions all year round, not just for holidays. So I take it back.
                      Olymp Trade customer support has been notified about the posted complaint.
                      Hello, dear Egon!

                      Thank you for leaving a review. Olymp Trade is turning 6, it is a big and important date for us. Indeed, our traders, their progress, and success inspire us to become a better version of ourselves and bring innovations and fresh ideas to the platform.

                      We are sorry to hear about your disappointment and hope that this news will cheer you up. To celebrate our anniversary, we have launched a new challenge. It will be held on our YouTube channel. This challenge will last for two weeks (from September, 21 to October, 5), the first one for FTT trades, and the second for Forex. The main goal is to find the optimal entry point and make the most profit from successive trades.

                      To win, you need to earn the highest amount of profit using only promo codes. There are 6 winners for each week of the Challenge, who will receive the prizes such as a deposit bonus, an upgraded status for a month, a personal online group consultation, and risk-free trades.

                      We have sent our traders email notifications on detailed information about the event, it also contains promo code (you will need it for topping up your account to participate in the first week) and a link to our YouTube channel. The promo code for the second week will be sent on September, 28.

                      Kindly check your inbox folder to learn more information on the event. We would be happy to see you on the Inspiration Challenge!

                      Best regards, Olymp Trade team.
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                        Animesh Bobal
                        Sep 18, 2020
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                        I started trading with olymp trade, so i will always respect this broker. However, there are things i can't understand and don't allow me to maximize my trading profits. I am talking about how you understand automated trading. Regretably, but the olymp trade trading platform does not support this and i understand that i need expert advisors for my trading.in fact, this is the only reason why i am looking forward to switching to another brokerage.
                        Sep 21, 2020
                        Complaint marked as Resolved 
                        In fact, it is no longer a problem) Since Olymp Trade has added trading on the MT4 platform to its functionality, it is no longer relevant. Since there is automated trading on the MT4, I don't have to change my brokerage anymore. In fact, it's very cool that a broker is constantly developing and adding some new features for its clients. Because many brokers wouldn't do that, it would be enough for them to have what they already have. But Olymp Trade doesn't stand still, and constantly surprises its clients with different innovations. It's cool that I can keep working with it and get even more experience in trading :)
                        Olymp Trade customer support has been notified about the posted complaint.
                        Hello!

                        Thank you for sharing your point of view. We understand that the absence of automated trading can be a decisive factor in choosing a suitable broker. Although automated trading might look appealing, we do not consider it as a substitute for attentive manual trading. There is always a risk of technology failures that is why any automated system should be monitored by a professional trader with extensive knowledge of the field and significant trading experience. Also, striving to create a perfect plan using an automated system can lead to an over-optimization issue and perform appallingly in a live market.

                        Best regards, Olymp Trade team.
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                          Teena Sophia Lopez
                          Sep 16, 2020
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                          Address: Malta
                          Website: olymptrade.com

                          Hello,

                          I have traded a few times and have not had nay difficulty in withdrawing money to my account. However, last time when I withdrew the money, only 5 dollars got credited into my account out of the 15 dollars i should be receiving as per payout Request no.[protected].

                          I have been waiting for 2 weeks now. I want my money back.
                          Aug 12, 2021
                          Complaint marked as Resolved 
                          Olymp Trade customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 16, 2020
                          Olymp Trade Customer Care's response
                          Hi, dear!

                          Thank you for reaching out. We sincerely apologize for the inconvenience. Can you please provide us with your account ID number? We would check the information in our system and contact our support service to speed up the resolution process.

                          Best regards, Olymp Trade team.
                          My account ID is 35309140. Please credit the money which was due in the first week of September 2020. It is because of non receipt of money that I discontinued my activity. Now I got a message saying Im going to be fined $10 for inactivity.
                          Olymp Trade Customer Care's response, Apr 29, 2021
                          Verified Support
                          Hi, dear!

                          Thank you for providing your account ID number. We have passed your request to our support team. Please, if any issues appear contact our service support in any convenient way. You can get in touch with our support team via e-mail: [email protected], in a live chat at our official website, or in direct messages of our Facebook community: https://facebook.com/olymptradecom/

                          Best regards, Olymp Trade team.
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                            Shailandra
                            Sep 15, 2020
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                            Mere account mai pichle 3 weeks se limit lagi h mai asha krta hu aap meri problems samjhenge kyuki risk management system dwara lagaya gya h to kripa karke ek particular time desiced kriye jise limit problems us time mai hat jayr
                            +1 photos
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            Olymp Trade customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 15, 2020
                            Olymp Trade Customer Care's response
                            Priy trader,

                            Hame contact karne ke liye dhanyawad. Hamare platform par risk management system hai, jo ki limit lagti hai automatically unki taraf se. Aur ham apka situation jante hai aur ye limit traders ko risky decision se bachane ne like hota hai. Ye limit activate hota kahi karno ki wajah se, jaise ki apka trading karne ka tarika, air ye limitation apko darshata hai ki ap risky trade kar rahe. Aur hamare customer support ki taraf se apko call back kiya gaya tha, jaha par apko limit ke bare me jankari di gayi thi. To please ap hame fir se likh sakte hai, agar apko aur koi help chahiye iske bare me.

                            Shubhkamanaye, Olymp Trade team.
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                              Arvind Dad
                              Sep 15, 2020
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                              Why is there no 1-minute time frame in the fixed time desktop platform? I see only 5 minutes, then 10 minutes, 30 minutes, 1 hour and so on to 1 month. But one that i need does not exist. Why?
                              It`s unendurable. I need this time frame. I use a scalping strategy and open a lot of trades when it`s high volatility. I want to earn on tiny price movements. But how am i supposed to do this, if there is no 1-minute chart? Fix it, please. Or tell me, how to find it.
                              Sep 18, 2020
                              Complaint marked as Resolved 
                              Well, you understand that sometimes emotions beat the common sense. In general, I am satisfied with the services of your company and I think that we need to consider this situation as a small misunderstanding.
                              Olymp Trade customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 15, 2020
                              Olymp Trade Customer Care's response
                              Hello, dear!

                              Thank you for contacting us. The fastest way to set up a one-minute time frame is to choose 5 minutes on the chart bottom and then zoom in using the scroll button on the computer mouse or a touchpad. Let us know if any questions emerge.

                              Best regards, Olymp Trade team.
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                                Bishnu Shanker
                                Sep 10, 2020
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                                I decided to try mobile trading but i can't find mobile trading app in the play store, i write 'olymp trade app' and play market directly opens me olymp trade trading app but i want to try olymp trade assistant. I don't know how to fix this problem... Maybe someone can suggest sth? Or olymp officials will resolve this? I will be so grateful, cause i need this app to keep on trading.
                                Sep 15, 2020
                                Complaint marked as Resolved 
                                There really was my mistake. The app that I needed was called Olymp Plus. Now everything is okay, it was just a weird mix-up. I hope that I will enjoy this app and mobile trading with Olymp Trade))
                                Olymp Trade customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 10, 2020
                                Olymp Trade Customer Care's response
                                Hello, dear!

                                Thank you for getting in touch. The assistant application is called "Olymp Plus — Your Trading Assistant", kindly try to use this title in Google Play to find the application. If you face any difficulties, do not hesitate to contact us.

                                Best regards, Olymp Trade team.
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                                  SikandarK5260
                                  Sep 3, 2020
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                                  Olymp Trade isn’t the first platform I use. But it’s easy to operate even for a beginner. Traders are supported by a number of helpful indicators for trading. Olymp Trade is always updating the platform, and the newly updated version is better and is packed with indicator tools, oscillators, advisor and ready-to-use strategies.
                                  Olymp Trade differs from other brokers in its approach to education. While most of them offer training as an additional service (often for a fee), they provide it totally free.
                                  Olymptrade's support team is very fast and good too. Every doubt and question is replied and helped with, so it is very convenient when being consulted. I'm not satisfied enough with the withdrawal speed, so Olymp has something to work on. Usually, you receive money in a day, but sometimes it takes up to several days. I think it would be a huge step forward for broker to achieve the fastest withdrawal.
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 03, 2020
                                  Olymp Trade Customer Care's response
                                  Hello there, SikandarK5260!

                                  Thank you for taking the time to share your experience. We are thrilled to know that you appreciate our diverse amount of trading tools, regular platform updates, and a broad educational base. It is wonderful that you enjoyed communication with our support service, our support team members are always there to help. We are also grateful for your recommendation on speeding up the withdrawal process, your opinion will be taken into consideration. Wish you a fruitful trading!

                                  Best regards, Olymp Trade team.
                                  Hi Sikandar,

                                  Please let me know if you really getting your withdrawal amounts. Because I have been trying since long time, but have not yet received a single payment. They keep on asking same question, i.e. E-wallet details.

                                  Can you please let me know the medium that you are using for withdrawal?

                                  Thanks!
                                  Hello, suryakantarout.

                                  Thank you for keeping us informed. We have checked the information on your issue in the system, we can see that the withdrawal was canceled by the bank. Your newly formed withdrawal request of 26$ was successfully paid to your Skrill E-wallet on[protected]. Please contact us if you have any further questions.

                                  Best regards, Olymp Trade team.
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                                    suryakantarout
                                    Aug 31, 2020
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                                    olymp trade does not refund my money

                                    Hi,

                                    I am deposited $30 in olymp trade wallet and tried to trade and after getting loss, i have left with $26 and trying to withdraw the amount ($26).

                                    However olymp trade does plays with me.

                                    They keep on saying it will be deductde to my source account from where it was deposited. But after requesting them, they said my bank is rejected the payment. However my bank claims that they didn't reject...
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                                    Kaushtavmete
                                    Aug 27, 2020
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                                    Deposit not credited

                                    Website: Olymptrade.com

                                    My olymptrade I'd is[protected]. I have made a bank transfer on 18 August. Raised a request to support team for the same to credit the amount. From last 9 days I am following up with the support team everytime I hear the same reply that our finance team is reviewing your case and will get an update. God knows what happened to my money. If this the behaviour of the finance team towards a regular trader of olymptrade then what they do with...
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                                    Arpit Biswas
                                    Aug 24, 2020
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                                    I like that Olymp Trade has recently added the MT4 platform to its functionality. I liked the broker's own trading platform, but it's cool when you have a choice.
                                    And by the way, that's where I got the problem. As far as I uderstand Olymp Trade clients should choose one platform and trade on it? Because personally I can't choose another platform, only one. If I work on MT4, for example, then I can't go back to the old brokerage platform? Because I can't figure it out, it all looks a bit complicated. If anyone has any useful advice, I'd appreciate it
                                    Aug 30, 2020
                                    Complaint marked as Resolved 
                                    Thanks for explanation. I've tried MT4 and understood that I can use both platforms, so that's okey. I like that brokerage introduced additional platforms, so traders will have opportunity to choose between this two ones, depending on their tastes. I was just affraid that traders will be able to trade with only one platform but we can trade both platforms.
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 25, 2020
                                    Olymp Trade Customer Care's response
                                    Hello, Arpit Biswas!

                                    Thank you for getting in touch. We are glad that you approve of adding the MT4 platform. We are supporting both platforms and giving an option to choose a preferable one. You can change the platform whenever you want, no worries. You can access the MetaTrader 4 platform by logging into your Olymp Trade account on the official website in the MT4 section. Then you need to choose the account's currency, create a new password, and click the «Open an account» button. After you had successfully followed all the steps, you will receive the necessary information to enter МТ4. Please let us know if you have any further questions.

                                    Best regards, Olymp Trade team.
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