Olymp Trade Complaints & Reviews

Hi, Suresh chandra jat!

Thank you for contacting us. Please, provide us with your account ID number. This way we can conduct a thorough investigation of the mentioned deposit issue and put every effort to speed up the resolution.

Best regards, Olymp Trade team.

Hi, Suresh chandra jat!

Thank you for specifying your account ID number. We are sorry for the inconvenience, but the resolution is still in progress. We have passed your request to our service support, you will soon be contacted and provided with updates on the issue.

Best regards, Olymp Trade team.

Hi there, Suresh chandra jat!

We have contacted our support team and checked the status of your issue. We are happy to inform you that the payment was credited to your live account on[protected]. Please, get in touch with us if you have any further questions.

Best regards, Olymp Trade team.

Hello, dear akshayblaze!

Thank you for letting us know about this. Please, tell us your account ID number so we can pass your request to our service support and get the latest updates on your current issue. We are always there to help.

Best regards, Olymp Trade team.

Hello, Abhishek!

Thank you for informing us about your concerns. Expert Advisors program is prohibited on the FTT and Forex platform. EA can be used only on the MT4 Olymp Trade platform.

To open an account in Metatrader 4 and get access to the platform, you need to complete these steps:

1. Go to the MT4 section of our official website.
2. Log in using your existing Olymp Trade account.
3. Select the currency of the trading account and choose standard or ECN.
4. Create a password and click "Open Account". After you open an account, you will receive all the necessary data for the MT4 login terminal.
5. Then download the terminal file for Windows or iOS, and download the program. If you want to enter the web-version, click Web. Mobile applications are available through direct links to the App Store and Google Play.
6. Authorize the MT4 mobile application
Open the application and choose «New account», then connect the existing account, after type in the server name — OlympTrade2-Live. Finally, enter your login, password and click «Enter».

You will know that the authorization has been successful when you hear a sound signal, and the open charts will begin to show the current prices.

You can find the Expert Advisors in the Navigator window. To see the Navigator window, you can use the hotkey ctrl+n. Kindly use these steps to install the trade Advisor in an MT4 terminal.

1. Download and unzip your Advisor. To install it, open the trading terminal, go to “File” and select the “Open data catalog” directory.
2. In the window that appears, open the “MQL4” folder, and then the “Experts” folder.
3. Open the advisor where you downloaded it and then drag its contents to the “Experts” folder in your trade terminal.
4. Relaunch the trading terminal. Then, in the upper bar, click on the “View” icon and select the “Navigator” folder.
5. In the left-hand tab, click on the plus symbol next to the “Expert Advisors” item.
6. A list of advisors will open, including the one that you have loaded. Drag it on to the chart using the mouse. In the window that opens, select the settings for the Advisor.

All set up! We hope that our reply will help you to install an Expert Advisor to your MT4 account. Contact us if any further questions appear.

Best regards, Olymp Trade team.

Hello, dear Akshay Hans!

Thank you for letting us know about this. Can you please specify your phone model? Also, kindly clarify, which Android / iOS version is set up on your device? Where the download of the application is coming from (country, store)? For now, you can access the platform via your phone browser. We will be glad to give you more specific advice as soon as we get details regarding your issue.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for contacting us. Please, provide us your account ID number or contact our support service so we can investigate your issue more thoroughly and help you with the verification process. You can get in touch with our support team via e-mail: [protected]@olymptrade.com or in the live chat on our official website.

Best regards, Olymp Trade team.

ID no. 68113479

Hi there!

Thank you for your cooperation. We have passed your request to our service support, you will be contacted soon. We hope that the verification issue will be resolved as fast as possible. If you have any other questions, feel free to leave them here.

Best regards, Olymp Trade team.

Hello, dear Adorasiusk!

Thank you for your fair review. Indeed, at this point drawing angled lines on charts is not that easy. We understand that drawing the lines on the chart can be crucial for level trading. This is why our team is currently working on it, probably you will be able to see the results in the next release. Feel free to contact us if any other questions occur.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for reaching out. If you already have the account on the Olymp Trade MT4, there is no need to create a separate account on the Olymp Trade platform. Go to the https://olymptrade.com/platform and use your login and password to access the account on the Olymp Trade platform. Do not hesitate to ask us any further questions if they emerge.

Best regards, Olymp Trade team.

Hello, Pulkit1165!

Thank you for contacting us. Kindly tell us your account ID number so we can thoroughly investigate your deposit issue. We would be happy to assist you.

Best regards, Olymp Trade team.

Hello, dear Pulkit1165!

Thank you for providing us with your account ID number. We have passed your request to our service support and received feedback. Please, accept our deepest apologies for the current situation, the solution to your issue is still in progress. We totally understand your feelings, but it will require more time. Our support team members will contact you immediately when the updates occur.

Best regards, Olymp Trade team.

Hi, dear Pulkit1165!

Thank you for leaving a comment. We understand your disappointment and apologize that this process is taking so long. We will make every effort to solve your problem as soon as possible.

Best regards, Olymp Trade team.

Hello!

We understand that this situation is very unpleasant for you and do our best to solve it as quick as possible. As issues like this are extremely rare, we are not able to give you the exact time period. We must keep the promises we make and meet the deadlines. This is why in such uncertain situations we can't tell you the particular time limit. Our team has provided you with a special gift as compensation for the inconvenience. We hope that you will be able to understand our position and give us time to resolve your issue.

Best regards, Olymp Trade team.

Hello!

We are sorry that you have made such a decision and apologize for the unpredictable deposit delay that has ruined your impression of the platform. You can submit a complaint to the reclamation department: [protected]@olymptrade.com. As we are a member of the Financial Commission (FinaCom), you also have all rights to file a claim on by providing all the necessary evidence to an independent regulator on the official website.

Best regards, Olymp Trade team.

Hello, dear Pulkit1165!

We have contacted our support service to check on the status of your deposit issue. We are happy to inform you that the issue was resolved. The payment was received on[protected].

Best regards, Olymp Trade team.

Hi there, Arhan rahi!

Thank you for letting us know about your issue. Can you please specify your account ID number? We would be happy to help you.

Best regards, Olymp Trade team.

Hello, dear!

Thank you for reaching out. As trading is primarily about the ability to choose the right moment to enter a trade, we provide risk-free trades only as a special treatment on the part of the company. Risk-free trades are available on the Expert level with 5% of the deposit. The Expert level offers the best conditions for traders with the greatest number of tools and privileges. Risk-free trades are included in the privileges list as they safeguard your money and allow trading without risks: return the amount in case of the loss or earn in case you have made the right predictions.

To get an Expert status through a deposit, you should deposit no less than $2000/€2000 (depends on the account currency) into your trading account. You can also upgrade your status by getting experience points for the trades in a Trader's Way on your live account.

If you have any further questions, please, contact us. We are always there to assist you.

Best regards, Olymp Trade team.

Account ID NO. 67287304

Hello, dear Amit puhan!

Thank you for your patience. The reference letter has been already sent to your email address by our service support member. Do not hesitate to ask us further questions if they occur.

Best regards, Olymp Trade team.

Hi, dear.

Thank you for letting us know about your concerns. It is a pity that you have made such conclusions about the Olymp Trade platform. We receive all current market quotations directly from the supplier and have no opportunity to influence the chart. Our company uses the quotes of the largest investment banks and transmits to the platform a weighted average of the best prices for buy and sell, which are available in the market depth.

The chart is equal for all traders, regardless of their experience or success. In case you want to check the rate at a particular time, use the "Quotes history", it is available to all authorized users in the "Quotes" section of the sidebar on our official website.

Our head office is located in the State of Saint Vincent and the Grenadines. You can visit our office at Suite 305, Griffith Corporate Centre P. O. Box 1510, beachmont, Kingstown, Saint Vincent and the Grenadines.

As we can see from the screenshots you provided, you are choosing a one-minute time frame to trade with large amounts, it is a very risky activity. We will be happy to help and give you recommendations if you tell us your account ID number. Our support team specialist will check your trading history and share advice on how to increase the number of successful trades.

Best regards, Olymp Trade team.

Hello, dear Egon!

Thank you for leaving a review. Olymp Trade is turning 6, it is a big and important date for us. Indeed, our traders, their progress, and success inspire us to become a better version of ourselves and bring innovations and fresh ideas to the platform.

We are sorry to hear about your disappointment and hope that this news will cheer you up. To celebrate our anniversary, we have launched a new challenge. It will be held on our YouTube channel. This challenge will last for two weeks (from September, 21 to October, 5), the first one for FTT trades, and the second for Forex. The main goal is to find the optimal entry point and make the most profit from successive trades.

To win, you need to earn the highest amount of profit using only promo codes. There are 6 winners for each week of the Challenge, who will receive the prizes such as a deposit bonus, an upgraded status for a month, a personal online group consultation, and risk-free trades.

We have sent our traders email notifications on detailed information about the event, it also contains promo code (you will need it for topping up your account to participate in the first week) and a link to our YouTube channel. The promo code for the second week will be sent on September, 28.

Kindly check your inbox folder to learn more information on the event. We would be happy to see you on the Inspiration Challenge!

Best regards, Olymp Trade team.

Hello!

Thank you for sharing your point of view. We understand that the absence of automated trading can be a decisive factor in choosing a suitable broker. Although automated trading might look appealing, we do not consider it as a substitute for attentive manual trading. There is always a risk of technology failures that is why any automated system should be monitored by a professional trader with extensive knowledge of the field and significant trading experience. Also, striving to create a perfect plan using an automated system can lead to an over-optimization issue and perform appallingly in a live market.

Best regards, Olymp Trade team.

My account ID is 35309140. Please credit the money which was due in the first week of September 2020. It is because of non receipt of money that I discontinued my activity. Now I got a message saying Im going to be fined $10 for inactivity.