[Resolved] Olymp Trade — news missing on economic calendar

 
6 Reviews
India
 Ram Naik3000 on Sep 21, 2019
I’ve had a really bad experience with your economic calendar. I trade gold and oil most of the times and last week, relying on your calendar I’ve opened a position. There weren’t supposed to be any strong moves according to it, but in fact the price went crazy and oil lost a dollar in value in 5 minutes. This can not happen with no strong fundamental reason, so you must be missing some important news on your calendar. "
Complaint marked as Resolved Sep 25, 2019
Discussed this situation at forum. People say the reason might be Donald Trump’s tweet. Kinda hard to schedule that, so sorry to have bothered you for no reason :)

Complaint Status


[Sep 21, 2019] Olymp Trade customer support has been notified about the posted complaint.
Updated by Ram Naik3000, Sep 25, 2019
Discussed this situation at forum. People say the reason might be Donald Trump’s tweet. Kinda hard to schedule that, so sorry to have bothered you for no reason :)
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

Hello there!

The financial market can act unpredictable, that is why it's important to use different instruments of analysis. Our platform provides a wide range of indicators, which help to predict the price movement with a certain level of accuracy. This is called technical analysis. Please, observe our "Education" section to get acquainted with the existing indicators https://olymptrade.com/education

Combine fundamental analysis (when you study the news) and the technical one, it may help you to improve the results.

For any questions contact us any convenient way: via e-mail [protected]@olymptrade.com, in the live chat at olymptrade.com or in
our group facebook.com/olymptradecom/ We will investigate your situation and help you!

Best regards, Olymp Trade team.
Thanks for updating the review! Don't worry, we are always willing to help. By the way, you can talk to other traders in the official Facebook group: https://www.facebook.com/ There's a lot of interesting and useful information about the world of trading.

Best regards, Olymp Trade team.
I’ve been using Olymp trading platform on my PC. Recently got a new smartphone and decided to download a mobile app for Olymp. I found it on Play store but it looks totally different from browser version. I can’t find how to trade options there. It says FOREX. Don’t you have a mobile app for options trading?
Olymp Trade Customer Care's response, Oct 3, 2019
Verified Support

Hi, Balaji Thakur!

We have two different applications for Forex and Digital Options. Both can be found in PlayMarket or AppStore. https://play.google.com/store/apps/details?id=com.ticno.olymptrade - here's the link to our application for options trading.

Best regards, Olymp Trade team.
I traded ok on my demo account and decided to fund it with $20 yesterday. After I logged in, the platform still shows demo account money. I made another $50 same day but they were all demo money :( What is the problem? Do I have to create a different login to trade with real money? Please advise.
Olymp Trade Customer Care's response, Oct 3, 2019
Verified Support

Hello!

To switch to real account you simply need to click on the arrow sign right to "Demo account". If you are using the application, click on the sidebar menu to switch the account.

Best regards, Olymp Trade team.
Your candle bars charts look very suspicious. Generally the chart is similar to what other websites reflect, and this is really difficult to explain exactly what’s the problem. Looks like they are not colored properly and there is something else wrong. I can’t really grasp what exactly.
Olymp Trade Customer Care's response, Oct 3, 2019
Verified Support

Ravee26, thanks for the feedback! We would be grateful if you share what exactly can be improved in the platform interface. Maybe, it is the color or saturation?

Best regards, Olymp Trade team.

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    Olymp Trade - news missing on economic calendar