One97 Communications Complaints & Reviews

I wanted to transfer amount to my friends wallet but by mistake entered the wrong phone no.
Upon contacting Paytm, they turned away to revert back the money and asked to ask the payee directly.
When I tried calling that number, it showed that the number was not in service.

I have asked for additional details about the user from the Paytm customer care executive but none of the details was available no email, alternate phone no, not even the name of the user.

Paytm Cash Txn ID [protected]

user phone no [protected].

transaction amount- Rs. 66.5

Now the situation is there is an unclaimed cash with paytm with no beneficiary.

I have made a payment of 650 rupees using paytm, my registered number is [protected], paytm customer care says we need to talk regarding this to you guys!! Initiate the refund as soon as possible.
All the details and screenshots will be given below for ur reference!
I dont understand how the money was debited even when it said transaction failed, and also the bank passbook shows that it was credited to your account. The screenshot for the same if sent to you too.

Dear Sir/Madam,
Today Morning I got an call from customer service for the inquiry of debit card OTP transaction issue I've given my details and then the money got debited Rs 5000/- i want my money retrieve back I didn't do any transactions but my money got debited plz do retrieve my amount back as soon as possible...!! i got a call from this number [protected] its from paytm service and the support services man doesn't know English he is taking hindi fully he said me that for any inquiry so i thought for the activation services only i gave my details he debited my amount suddenly and telling that as by mistake it was done and by the way i recorded his call also please do retrieve my amount

On 14-feb-2017, I had placed order on PayTM portal to seller `S retails' for the following product :

Asus R558UQ-DM701D (90NB0BH1-M08870) (Core i7 (7th Gen)/1 TB/8 GB/39.6 cm (15.6")/DOS) (Dark Brown)
Order ID is [protected]. I paid Rs. 56499/- to PayTM for this product.

On 20-feb-2017, my order was automatically cancelled as the Seller was not able to make the product available for sale.

On 21-feb-2017, I received a message from PayTM that a refund is initiated against this order as this order is automatically cancelled due to non-availability of the product.

Sir, this is the trick being adapted by PayTM by listing such products which are out of stock and eventually retaining the people money for several days for no justified reasons.

I have contacted several times PayTM as well as I logged complaints on PayTM portal as well but no satisfactory reply by CCD of PayTM.

I hereby request your goodself to take appropriate action against PayTM as well as the Seller.

Thank a lot.

With best regards,
Ravi
IIT mumbai
[protected]

On 14-feb-2017, I had placed order on PayTM portal to seller `S retails' for the following product :

Asus R558UQ-DM701D (90NB0BH1-M08870) (Core i7 (7th Gen)/1 TB/8 GB/39.6 cm (15.6")/DOS) (Dark Brown)
Order ID is [protected]. I paid Rs. 56499/- to PayTM for this product.

On 20-feb-2017, my order was automatically cancelled as the Seller was not able to make the product available for sale.

On 21-feb-2017, I received a message from PayTM that a refund is initiated against this order as this order is automatically cancelled due to non-availability of the product.

Sir, this is the trick being adapted by PayTM by listing such products which are out of stock and eventually retaining the people money for several days for no justified reasons.

I have contacted several times PayTM as well as I logged complaints on PayTM portal as well but no satisfactory reply by CCD of PayTM.

I hereby request your goodself to take appropriate action against PayTM as well as the Seller.

Thank a lot.

With best regards,
sunil
[protected]

Hi pls help me somebody using my account to recharge through one 97 communications almost they used 11000/- ruppes from account as soon as my account credited, they are using it. I am help less i complained to the bank but they are unable to tell the details pls help me. Last transction done on 16th feb 2017 pos no[protected], please provide me the details those are my scholarship money. i want to know how other person using my account it was a large amount. your response will help me alot so that in future i wil make sure that it wont happen.please do need do needful. i am wiating for your reply, hoping you to resolve my issue as soon as possible.

Paytm not process my refund against my order id [protected] dt 26 Jan 17 which product rec'd in damage condition and returned as communication with paytm. Before 5 days product rec'd by Seller but still i have not received my refund.paytm not supported as committed. They only postpone time and not process my refund. i mail to customer support multiple times and customer care mobile number also tried but no one can given me Refund or proper resolution . Every one replies we working on same and resolve shortly from 5 days i rec'd same reply.

Today14/2/17 I received a call name Vaibhav no is [protected] at 2.54 pm stating that calling from SBI credit card for upgrading for my credit card limit and redeem my reward points. Asking OTP to upgrade my card, but they used my otp and did online transactions an amount of Rs.4999/- at one 97 communication. These are all fraud transactions cheating me through phone. Please stop this transactions immediately, please kindly co operate with us. And try to give reversal in my account

I have transferred rs.14, 500/- from my paytm account to my bank account on 30.12.2016 but the amount still not credited in my bank account. Payton has provided me the rrn no. But the bank unable find that no and asked for additional details like mode of transaction and date of transaction. I have asked the same to the payton but payton is not giving the details and giving the same mails.
It was very irresponsible site and they are not responding to my complaint.

Dear Sir,

I am VimalaKrishnan, To day 13.02.2017, Monday using my SBI Card ending *****5312 a purchasefor Rs.5000/- through Paytm by a fraud . He contacted me overphone and got the detail of my card .

I request you stop the transaction and help me to get my money back to my card account. My email Id is [protected]@gmail.com

Your help in this regard will be highly appreciated.

Thank You,

VimalaKrishnan

I had transferred Rs.5000/- from my UBI saving a/c to Paytm wallet. But it did not get transferred in it. Instead, due to your faulty Paytm App software, it wrongly got transferred to ONE 97 COMMUNICA / DNOIDA, (Paytm’s parent company). This is revealed in the UBI bank statement.
Hence, it requested to please correct the transaction by transferring the amount of Rs.5000/- from
ONE 97 COMMUNICA / DNOIDA, (Paytm’s parent company) to -- My Paytm wallet.
I am submitting all the details as desired.
1) E-Mail [protected]@gmail.com
2) Mobile [protected]
3) The transaction ID as per the UBI saving account statement
Date Description Trans. ID Db/Cr Transaction amount
¬¬¬28 Nov 2016 POS: ONE 97 COMMUNICA/ S38834218 Db 5000(INR)
DNOIDA/[protected]

4) Order No [protected] dated 28 Nov 2016 time 01:17 PM Status- Payment Failed
Hope this meets the requirement and early transfer of my Rs. 5000/- will be done in Paytm Wallet.
I am attaching the screen shot of the order no [protected] which shows “PAYMENT FAILED” as it has not been transferred to Paytm wallet but went to ONE 97 communica /DNOIDA/[protected] with Union bank transaction id S38834218.
Yours sincerely
V. K. Job

I am kewal krishan from Barnala (punjab) . My Money was deducted for Rs.1000x3 = 3000/- 08 jan. 2017 from my Indian Bank Debit Card. Kindly look to but Payment not my paytm wallet, Attach Bank Passbook Scan Copy, please refund my payment Transfer my bank Acconut/Paytm wallet, my Bank Account No- [protected] Indian Bank Barnala, IFSC IDIB000B118, thanks, My Mobile no.- [protected]

I twice had tried to recharge my paytm wallet with Rs 240 at uber on 15th January 2017 and received a failed transaction message on the app. However the amount got deducted both the times, i.e total Rs 480. I have not received any refund till date. I still have the transaction ID with me. Generally when we pay through paytm wallet the merchant is shown to be paytm but in this case it showed one 97 communications.

HI,
My complain Paytm company . my amount rs 5000 deduct my bank account.already complain log paytm . complain No :[protected]. but still pending my issue. I log complain my bank . bank simple answer i given to paytm
bank ref. No[protected]. every day send mail paytm. but no answer.
24 days hold my money. kindly resolve my isse.
Paytm given sample answer : "Dear Customer,

Your bank has declined the transfer request of Rs. to account number . Hence, we have added back Rs. to your Paytm wallet. You updated wallet balance now is Rs. . "

But still my problem . no add my money my paytm wallet.

Hi Team,

I would like to inform you that the access amount has been debited from my account from your end. Kindly refund it as soon as possible. I had transacted for Rs.5000 whereas my entire bank account has been debited also with another account it was debited with Rs. 14000/- extra. Kindly go through the screen shots as refund asap. On 6th Jan 2017 it was debited from my HDFC Account while on 27th Jan 2017 it was debited from my ICICI Account

I was tired to book railway ticket on 3.01.2017 at approx 1.30 pm but not succeed but my payments trough tipsy card through one97 communication debit my account 816.56 but till date amount not refund to my account.I am really surprised when debit do fast how credit not done . Kindly refund my amount to S.B account Canara Bank[protected] immediately unless delay

Dear sir/madam,
We have received a complain has lodge by mr sohan lal chakradhari at police station gaurella dist bilaspurchhattisgarh india. Regarding a financial fraud on your server.
The details of fraud transaction as follows:
Plz find attachment.
Account id-[protected]
Card no. Used in fraud - [protected]
Date of fraud transactions[protected]

Please look into this matter and refund the amount in source account to minimize financial loss to victims & inform to us.
—
Thanks' & regards
In charge
Police station
Gaurella bilaspur
Distt - bilaspur
Chhattisgarh india.
Phone [protected]

I was tired to book railway ticket on 3.01.2017 at approx 1.30 pm but not succeed but my payments trough tipsy card through one97 communication debit my account 816.56 but till date amount not refund to my account.I am really surprised when debit do fast how credit not done . Kindly refund my amount to S.B account Canara Bank[protected] immediately unless delay

I had transferred 300 rs on 02/01/2017 to bank account from paytm wallet. status is successfully transferred to bank account but i dont yet get money credited in my account. I sent so many emails to Paytm but they not responding. They are avoiding me. I sent emails, make calls, contact with customer care, but they aren't giving me any single reply. Plz help me. order id is. [protected] please get e my money back.

Sir I transfer money Rs.600 in my bank account from paytm wallet. It show succes. But I not receieved it in my bank account. I contact with my bank, but they said to contact with paytm. They not receieved money. I done email to paytm but they not give any reply. In tranjaction ther given ONE pay tranjaction id. which I attached below. Please sir take action.