OneAssist Consumer Solutions Complaints & Reviews

I submitted the claim in the month of april end according to which it should be verified within the period of 48 hours. But it took them 10-12 days just asking me to describe the incident properly. I did that also and also received an email from them regarding the earlier claim why i closed it. I replied to the mail also but they are now like we didn't receive any mail and you only ask to close them. Whereas in my last contact with them they...

I'm Anita Aggarwal from Delhi and my claim number is 1859225.
My first call at your customer care was on 22 march 2017 and till date I have been calling you regularly, and regardless of any of my calls no action has been taken.
Every time I call, you guys gave guarantee that problem will be solved within 48hrs, and sometimes your customer care disconnected the call form their side without providing solution.
I even asked...

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 06/05/2017br...

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 17.06hrs. 19 april...

One assist is an absolute scam sort of company.

My experience has also been absolutely ridiculous. After, hours and hours of phone calls (75+ calls) and 50+ emails sent, not to mention a lot of emotional energy and expended and time spent on calling waiting for them to pick-up. This is a summary of my experience. The irony is spectacular. They might as well re brand themselves one scam or one assist to waste all your time br...

Respected sir,

Hello my name is chintan rana my membership id is :[protected] and claim number is : sr#1943678 i filed a claim on 27 april 2017 i submitted all documents and proofs and uploaded documents too. And tomorrow is received a call from oneassist and he is telling that your claim is got rejected. So i want to tell oneassist company that its totally an "accident" i m disagree with the decision you have made i think...

Hello,

My name is Aatiqua vohra we had purchased two products of mi max nd we took insurance for 1 of them, everything was good until i paid the insurance amount your staff was co operative until we made payment, but when it came the time to provide service we could never imagine how big mistake we did one buying insurance.

I called your helpine number for arranging pick up of my cell damaged cell phone as they...

My Service Request SR#1940985 Handset picked up on 3rd May 2017 and was told that will get an update within 24 to 48 hours, Called several times about status on my Handset but they wont reply the call was kept for hold for more than 10 minutes but non of the executive was available, this happens every time i called. Very poor service will not recommend to anyone. Guys don't get your device insured with this Company they are very pathetic...

Dear sir/ mam,

I just got msg from hdfc that you have purchased one assist plan. Which is not in my knowledge and i didn't apply for this plan. I don't know about this services and i do not want too purchase you policy. And i want to stop this service right now as soon as possible and i request to you please refund the amount which was charged by you of rs. 1299.

Detail of my transaction

Your...

Respecter sir,
My membership id no is : [protected], my handset display broken on march 2nd week after that i complaint to one-assist costume care, they told me to submit all the documents and i too submit all documents. But they ask me replacement
Letter! Because last year for this same problem i give my handset to one-assist company they solve my problem and replaced my handset so my handset imei no will be changed but they...

Hi,
I purchased mobile insurance for my iphone 6 in 2015 and raised a claim for that as phone screen got damage and reinsured iphone6 again in 2016. I had raise claim for my iphone 6 mobile insurance on 2nd May 2017 for my renew insurance. Had submitted all the required documents asked by claim team. But replacement letter which was issued to me after my first claim consist on oneassist name and my name was not mentioned in it. But...

Hello,

I am a hdfc bank credit card holder the bank has auto debited rs 1299 from my credit card number ending with 7247 without my concern on date:12/05/2017.
I did't get any alert or otp next day when i checked my credit card unpaid amount i saw this company name one assist (Rel no:[protected] debited 1299 for some stupid wallet assist i dont want any services from this company. First i called hdfc customer care for...

Hello,
One Assist have deducted 1299 rs on 06/05/2017 from my HDFC credit card without any of my acknowledgment and giving me any information, I have complained same day on their toll free no.[protected] for refund they asked me you will get refund within 7 days and i don't get any complain no. or any other massage from company after that i called on that no. a lots of time but they are not responding any of my call..Still i don't...

I called one assist customer care on 14/05/2017 at 10:57 am for cancellation of my membership for their wallet services which is set to renew on 29/05/2017 but they refused to cancel my membership and also did not give me any complaint number or request number regarding my call to them.. I requested them to give me complaint number or request number regarding my call many times but they said no such number will be given to me and said it...

I am one of the icici bank acc. Holder. And i have active with one assist plan at last one year and after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission for continue with this year.
But i don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]

Make...

Hi,

I am a HDFC bank credit card holder . The bank has auto debited from my credit card number ending with 4938 without my concern on date:13/05/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund the same ASAP.

Thanks,
NAMEIRAKPAM Roben
[protected]...

I am a hdfc bank credit card holder. The bank has auto debited rs 1299 from my credit card number ending with 3712 without my concern on date:09/05/2017. I am not interested about this service and don't want this membership any more, i also told to hdfc customer care & one assist customer care department on the very same day when i got message that if i am not interested how can you process without my concern.. So cancel the membership and...

Dear sir,
on 12th of may 17 one assist debit 1299 Rs from my credit card without my permission. I haven't receive any call from this organization regarding wallet secure service. Although they deduct this amount without my request. I talked to one assist customer care he replied to me this amount is deducted on the behalf of hdfc bank information. this is wrong way to deduct amount. I m requesting you to help me to credit the same...

I am a hdfc bank credit card holder.
The one assist has auto debited rs 1299 as on 12.05.2017 from my credit card without my authorization / confirmation. I have never ever applied for this service nor gave any authorization for the same. This is completely fraudulent on the part of company to activate the service which is not applied for. I dont require this service so requesting to one assist please cancel the service & refund the...

Team,

Last Year Kotak Sold me your one assist plan and and i do not want to continue i called the customer support for deactivation they informed that the cancellation department contact you for deactivation but did not receive any call from them.

Please deactivate the account and reverse the amount got deducted from my Kotak card, Relationship number : 925941.

My number is [protected]
Mail...