OneAssist Consumer Solutions Complaints & Reviews

Sir,

I didnt got any call from one assist regarding their plans, but they charged me 1299 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 7234. Other wise cancel my credit card, i don't want to spend money on all these things. I dont want these plan at all i did not get any valid info from your costumer care

Name: dipesh redkar
Phone number: [protected]
Policy no: [protected]

One assist called me few days back and i sent them so many mails for not activating this plan and they replied back that my number is not registered for this plan.
Still after few days one assist has activated and charged me rs1299 from my account without my consent. I want you to cancel my subscription and refund my money as soon as possible. How can you charge me without my permission? Please deactivate and return my rs1299

Whats going onn with this company?
After my last complaint here when i stated that the insurance company rejected my claim with a false reason as it was not a willful negligence but clearly an accident and the handset was well protected from sides as well... I had a conversation with mr. Satya prakash last week he told me that the claim will be sent to the insurance company for reconsideration and since then he never pics the phone up and no sort of reconsideration have been initiated its more then a week now.

I will be sending a legal notice by tomorrow to mr. Subrat pani (Ceo) at his address as well as to the corporate office of one assist untill and unless i get an update regarding my claim status on my email id by today evening.

Akshat sharma
Relationship no : 1567243
Email - [protected]@yahoo.in

The worst service of any company i've used so far. I filed for a claim of my redmi note 3 (Silver, 32gb) on march 4th 2017. My phone was picked up for service many days later and my claim failed on 4th of april stating the reason as claim not required because customer is underage. I was ok with it and, waited for the return of my phone for a week. When it did'nt come i called the customer service and they assured me that i will recieve an update from their team in 48hrs and my phone will be returned. I did'nt recieve any updates for 4 days. So, i called customer care again, same answer. It's 25th may 2017 that i am writing this complaint and've called them more than 15 times. I get the same answer everytime, you will get an update in 24-48hrs. And i have'nt got a single update yet. It is mentally harassing and i feel helpless. I am starting to believe (After reading other complaints on this site) that this company is made for stealing phone from clients.
Relationship no.872892
Membership id-[protected]
Service request no.1817376

I am hdfc credit card holder. Never opted for your service.
Tried to call u guys and connect but got no good response.
My relationship no: 2034384/-
I am an advocate so know what are the normal and conditions.
Return my money else i have enough time to take necessary legal action against your company.

I have all the call recording too.

Earn legally and ethically. Don't look for others hard earned money.
Sarva jana sukhino bhawanto...

Hi,
I am a hdfc credit card holder, the bank has auto debited rs.1299 from my credit card number ending with xxxxxxx0377 with out my authorization on date 06/05/17 and i dont want this membership so cancel the membership and refund the same.
I have daily called customer care[protected], they reply that the cancellation team will call within 48hrs on working days and will refund the total amount of rs.1299, but very sad to say that till now, it is more than 10 days, no confirmation call is receive. It is a fraud service.
Relationship number : 2027084

Hi,

My mobile with HTC desire 526g plus has slipped from the hand while calling to a person and display glass broken and touch is not working, and mobile is covered under insurance warranty, this is the first claim, i have faith on one assist saying that my mobile will be claimed under one assist insurance policy and my mobile will be back as new as when i purchase, So please do needfull on this claim.

Sir,

I didnt got any call from one assist regarding their plans, But they charged me 1299 towards subscription. I just don't want the subscription and please cancel my subscription for my HDFC credit card ending with 9366.Other wise cancel my credit card, i don't want to spend money on all these things.

NIRMAL PATIDAR
MOB [protected]
EMAIL- nir.[protected]@gmail.com

Have purchased the insurance policy from one assist along with my phone over a month back. One week post the purchase the screen developed a crack on the screen due to accidental damage. The said company has not been able to provide a resolution to the case in over a month, the status of the claim has not moved for over a month now. Any number of calls or mails always elicit the same response promising delivery the next day, however no movement yet.

My customer ID is 1960158.
I have taken an Motorolla G4plus Mobile phone from amazon on 19th April, 2017 along with i have also bought the insurance plan of your company. Invoice of both have attached for your perusal.

Since i was out of station, my brother kartik somani have put the claim on my behalf and made all formalities as required for same but the claim was rejected by your company on the ground of being Kartik Somani is minor.

Neither Kartik Somani is the legal owner of Mobile Phone nor insurance plan as invoice of both is attached to prove the legal ownership of the phone.So, rejecting the claim on ground of Kartik Somani is minor is totally void-ab-inito.

I have also made a call to customer care number on 16, May 2017, where the your executive have an ensured a call from his manager on this issue within 48 hour which even i have not received.I am very disappointed with services and commitment level from your end. Giving a false and wrong commitment to customer is totally not acceptable.

Thereafter i again make a call for same for which they again commit a call from manager, not received yet again. Even i dropped the mail for same issue for which also i have not received the same.

This is probably my last step reach you. Thereafter i will definitely opt for all the possible legal action towards such a fake commitments.

Best Regards
CA Vivek Somani

I have purchased insurance for my mobile on 06-august-2016 to my mobile costs 12000 and unfortunately it was damaged on 26-april-2017 so i raised a claim request after high pressure the mobile was picked up on 14-may-2017 but still they are saying the item not received to oneassist, but when i tried to track with ecom express it was delivered successfully on 18-may-2017.

They took all my details when i was applying for insurance but every time when i call them they are saying your details are not updated wih us.

Still they are postponing my claim request so please helm me to get my product back...

In one assist my login id: ramki. [protected]@gmail.com
Name: rama krishna cettymalla
Relationship no : 1185359
Contact no: [protected]
Address:
2/82, bandlaguda jagir, near grampanchayat office, gandipet mandal, hyderabad

I bought mobile through mi.com, at the time of purchase i was mi protect (Insurance company is one assist). When i check with one assist website my name, date of birth and mail i'd totally wrong. I have contacted customer service many times they have not given proper information to change wrong one. Then i prepared to cancel my policy they haven't responded properly. Kindly guide me to cancel the policy and get back my money.

I have purchased iphone in the month of january, 2017 and insured it with oneassist. I have submitted the documents for initiating the claim process on 12th may, 2017 due to some problem in the phone. I have submitted all the requisite documents as desired. They were not clear with invoice i have submitted.in view of this, i have submitted online copy of bill to correlate. Again they emailed that you are requested to submit invoice again. This gameplay continued 2-3 times and any sincere person who wants to clear the initiating process could have been started it by now. So 8 days have been passed till now and ridiculously they have promised 12 days guarantee to complete the insurance claim process. Some where down the line i have started reading reviews of insurance claim, people are giving one star rating to it and complaining that it took 2-3 months in the process and then too the handset received after repair is not working. I have lost all my trust in the process, i have become suspicious to whether to submit my handset or not.
Biggest setback is that i have paid around inr 3600 for the policy which i am feeling like i have thrown it away. This sort of companies are running without any check. It really shattered my confidence. I think i should highlight this issue to the pmo office, otherwise all other people who are taking policy from this company will feel cheated.

Dear team,

I am a hdfc credit card holder, the bank has auto debited rs.1299 from my credit card number ending with xxxxxxx2980 with out my authorization on date 07/05/17 and i dont want this membership so cancel the membership and refund the same

I urge oneassist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done without my authorization or consent! If not, i'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Charnjeet sharma

Fraud company forever it should be closed and boy cott this company from india it is useless company fooling every one dont buy this insurance waste of money nd time those customer care are useless not lifting the call holding the call for hours and disconnecting this company should be banned my mobile redmi note due to liquid damage. I submitted 1 month back and no reply and now telling that claim is rejected due to willful negligence then why is this plan and insurance

One assist deactivation
Sir,

I am hdfc bank credit card holder. The bank has debited rs 1299 from my credit card number. For one assist membership fees my credit card ending 8761 has been subscribed for oneassist on[protected]. I havent applied for this, please cancel this plan and refund my money

So kindly cancel my subscription, and refund my amount..

Thanks & regards,
Nithin h p
[protected]
[protected]@gmail.com

Hello,

I'm unsure why my one assist subscrption has been auto renewed with out informing me.

I didn't get any call and later i relaised that 1799 has been debited from ny account.

Its really unfare without informing prior on renewal and payment has been made.

Now i'm not lokking for this assistance on security on my cards its of no use for me, so please cancel my renewal and refund my money asap.

I have tried calling you many times but always phone numbers are busy and few of the numbers was not reachable.

My mobile :[protected]

Please refund the money and do needfull.

Thanks

I have not got the claim amount. Will i get it or not? How many months you will take to give my claim amount???
Please help soon. No one has called me yet.
...

As per my yesterday's conversation on call with Sajesh, my claim is declined by insurance company due to violation of policy terms & condition.
But my concern is that at time of purchasing your product, your customer care executive have to guide me to update relative's name who is going to use mobile with my consent and pics of mobile as per Mail attached of 15-2-17.

Please clear my below points.

Is there total responsibility of customer only to take follow-up, to check company norms, from raising till pass of claim.
what is your customer care responsibility? only to collect the documents.
How come your company sent documents to insurance company without checking the case.
if as per your company norms only entitle user is eligible for claim instead of relative. but when i shared the details for claim to your company then your team is not aware of your own company norms and then why they haven't guided me or refused my request at first stage by advising me as it will get rejected due to violation of norms.
Or you provide customer care service just to manipulate customer or mislead.
if any customer mark the mail to [protected]@oneassist.in id for update the information in your database as suggested by your customer care executive then there is no company responsibility to response on such mail or guide the same to customer appropriately. Your company's person agrees that no one is reading the mail whoever marking mail to [protected]@oneassist.in, i have proof of it. Audio record attached with mail.
Simultaneously why did your team is not guiding proper to customer that "your docs will not update in our database".
Sajesh told me we are not authorized to tally documents which are provided by customer for claim and we are only broker and document collector.
your company's focus is only on sale not on after sales service or customer satisfaction or proper guidance for long lasting relationship.
if your company guided me at first stage, then i applied claim on my name instead of relatives, who is taking responsibility on same.
On your website it is mentioned that your service is provided throughout India but when i raise the claim in march and your company reverted me in may. Can you explain what is your TAT timing?

I don't know what you will do . I need to repair my mobile and i'll not bear that cost due to your team's negligence and mislead to customer with your bad service.

Regards:
Vikas Sharma
[protected]/[protected]

I called to customer care number and i said that i got accident and my fone display was damaged.. And now i want to one assist service to my fone.. Kindly give the better service.. Accident happen when i am on my byke suddenly a auto is comming from wrong side and i got accident and my byke is damaged very badly and my mobile fall down and half display damaged.. And i also injured very badly.. Iam taking treatement in care hospital at nampally hyderabad.