OneAssist Consumer Solutions Complaints & Reviews

Hello,

I'm unsure why my one assist subscrption has been auto renewed with out informing me.

I didn't get any call and later i relaised that 1799 has been debited from ny account.

Its really unfare without informing prior on renewal and payment has been made.

Now i'm not lokking for this assistance on security on my cards its of no use for me, so please cancel my renewal and refund my money asap.

I have tried calling you many times but always phone numbers are busy and few of the numbers was not reachable.

My mobile :[protected]

Please refund the money and do needfull.

Thanks

I have not got the claim amount. Will i get it or not? How many months you will take to give my claim amount???
Please help soon. No one has called me yet.
...

As per my yesterday's conversation on call with Sajesh, my claim is declined by insurance company due to violation of policy terms & condition.
But my concern is that at time of purchasing your product, your customer care executive have to guide me to update relative's name who is going to use mobile with my consent and pics of mobile as per Mail attached of 15-2-17.

Please clear my below points.

Is there total responsibility of customer only to take follow-up, to check company norms, from raising till pass of claim.
what is your customer care responsibility? only to collect the documents.
How come your company sent documents to insurance company without checking the case.
if as per your company norms only entitle user is eligible for claim instead of relative. but when i shared the details for claim to your company then your team is not aware of your own company norms and then why they haven't guided me or refused my request at first stage by advising me as it will get rejected due to violation of norms.
Or you provide customer care service just to manipulate customer or mislead.
if any customer mark the mail to [protected]@oneassist.in id for update the information in your database as suggested by your customer care executive then there is no company responsibility to response on such mail or guide the same to customer appropriately. Your company's person agrees that no one is reading the mail whoever marking mail to [protected]@oneassist.in, i have proof of it. Audio record attached with mail.
Simultaneously why did your team is not guiding proper to customer that "your docs will not update in our database".
Sajesh told me we are not authorized to tally documents which are provided by customer for claim and we are only broker and document collector.
your company's focus is only on sale not on after sales service or customer satisfaction or proper guidance for long lasting relationship.
if your company guided me at first stage, then i applied claim on my name instead of relatives, who is taking responsibility on same.
On your website it is mentioned that your service is provided throughout India but when i raise the claim in march and your company reverted me in may. Can you explain what is your TAT timing?

I don't know what you will do . I need to repair my mobile and i'll not bear that cost due to your team's negligence and mislead to customer with your bad service.

Regards:
Vikas Sharma
[protected]/[protected]

I called to customer care number and i said that i got accident and my fone display was damaged.. And now i want to one assist service to my fone.. Kindly give the better service.. Accident happen when i am on my byke suddenly a auto is comming from wrong side and i got accident and my byke is damaged very badly and my mobile fall down and half display damaged.. And i also injured very badly.. Iam taking treatement in care hospital at nampally hyderabad.

Hello!
My claim has been rejected by the insurance company by a false reason.
I was informed by an executive that my claim has been rejected, and the reason mentioned was "willful negligence"
I object the Reason given by the company. As it was not a willful negligence it was a clear accident. As well as i would like to bring this to notice that no one will perform such an action that had to be stated as "willful negligence" and waste their time and hard earned money by purchasing an insurance plan.
I request one assist to kindly reconsider my claim.

My details:

Name: Akshat Sharma
Relationship no. : 1567243
Membership ID : [protected]

I claimed for an insurance on 15may, 2017 at 00.54 hours for my broken display and the service provider explained me to add images on the portal so that thaey can put the documents for verification. I uploaded the documents as per the given instruction and some extra papers so that the company should know that it is not a fake thing. I was asked to wait for 48 hours and i waited for almost 56 hours aprox for verification.
Then i got a mail that your documents are incomplete and your description is inappropriate. But still i uploaded the correct documents & added some more lines to the description (Its better sir that you send some police for checking rather than creating issues like this).
Then i added the documents on 17may, 2017 at around 11pm. Today 18may, 2017 i again got a mail that you dont have your name on bill and the dealer's stamp is not there (Which i asked the dealer to stamp) and i again added the stamped paper. Now at 4pm again i got a mail regarding back panel photograph (For imei which is not there on my apple i phone) and
A bill on which i have my name.
Now comes the main thing
They put my call on hold for about 7 to 10 min always
Secondly when i was getting my phone insured why the insurer didnt inform me about my name on bill that i will not insure you because you dont have name on the bill
Thirdly if i can show you the original bill + the box+ the i cloud pics (From my mail id)+ i have b2x service papers with me. Then how could you people expect more of verification.
P. S.-
Uploaded documents twice are
Front image with bill
Back image with bill
Stamped bill
Driving license
Description
Image of box with imei
Icloud images
Mail from i cloud

Please resolve my issue because my insurance date is 31may, 2017.
Regards
Kanika aggarwal
Relation ship number -1016182
Sr no-1985205

I was charged ₹1299 on my HDFC Credit card ending 718. It says I had purchased a product from OneAssist. But this purchase was completely unauthorised and I have no idea about such a transaction. Neither the bank asked me before charging such an amount on my card. I am not at all interested in any such product and thus do not wish to subscribe to any such service and request you to make full refund of the amount charged.
Relationship number:2073367

Dear Sir/Madam,

I was cheated by Oneassist by taking a plan ofIndividual Privilege plan and when i lost my driving license they said the area is not under servecable area.

The same address while selling the product is the same address registered with one assist still they are saying it is non serviceable area.
Then y did they sell the product. So purely cheating just to pull money from customers.

I called them on 18 may 2017 and they disconnected the call after a while and dint call back and when I am calling it is just a blank call i.e., no one is responding.

So i would request to raise a complaint for cheating.

Hi, I have tried multiple times to connect with your customer care reprenstative my call was not answered by them, you promise to secure our card, how can a card will get secured if you guys will be so non resposive. Very bad experience, not at all recommended. You guys need to work on customer relationship in order to maintain your market name. Please don't promise and deduct money from people's credit card when you cant give them desired services.

I applied for HDFC credit card and was issued on 26th April 2017 on the registered number [protected]. Then Rs 1299 was deducted by OneAssist Insurance company against the security of card as insurance charge.
I am here requesting for a refund of this amount as I am not interested in taking up any insurance.
Please process this as soon as possible.
Thank you!

I mr niteshkumar dewaji ingle this plan active 18/04/2017 to automatically, so within day i also regularly call to one assist for cancelation this plan but service are not good & satisfaction answer from one assist employee. So please cancelation this plan otherwise a i am not to pay this amount i am cancel my hdfc credit card & hdfc a/c close thats your responsible.

I'm Amarendra kumar Amar from Delhi and my claim number is 1917437.
My first call at your customer care was on 18 Apr 2017 and till date I have been calling you regularly, and regardless of any of my calls no action has been taken.
Every time I call, you guys gave guarantee that problem will be solved within 48hrs, and sometimes your customer care disconnected the call form their side without providing solution.
I even asked for my call trasfered to any senior person in charge but this was also not done.
This is my last complaint here, after this I will complain directly to consumer court if my issue is not solved within 24hrs.
Thank You

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 12/5/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident...

Sir,

I got a call from one assist regarding their plans, i told them i will review later but they charged me 1799 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 8998. Other wise cancel my credit card, i don't want to spend money on all these things. Thanks u sir m. Rajasekhar reddy m. [protected]@gmail.com

I submitted the claim in the month of april end according to which it should be verified within the period of 48 hours. But it took them 10-12 days just asking me to describe the incident properly. I did that also and also received an email from them regarding the earlier claim why i closed it. I replied to the mail also but they are now like we didn't receive any mail and you only ask to close them. Whereas in my last contact with them they asked 24 hrs to varify and i said give me assurance n he said don't worry sir we'll do it. Then i warned them if can't do in that period it's better to close it... They closed it without asking me

I'm Anita Aggarwal from Delhi and my claim number is 1859225.
My first call at your customer care was on 22 march 2017 and till date I have been calling you regularly, and regardless of any of my calls no action has been taken.
Every time I call, you guys gave guarantee that problem will be solved within 48hrs, and sometimes your customer care disconnected the call form their side without providing solution.
I even asked for my call trasfered to any senior person in charge but this was also not done.
This is my last complaint here, after this I will complain directly to consumer court if my issue is not solved within 24hrs.
Thank You

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 06/05/2017
Hdfc credit card no. Xx1442
Oneassist relationship number : 2035443

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 17.06hrs. 19 april 2017
Hdfc credit card no. Xx2146

One assist is an absolute scam sort of company.

My experience has also been absolutely ridiculous. After, hours and hours of phone calls (75+ calls) and 50+ emails sent, not to mention a lot of emotional energy and expended and time spent on calling waiting for them to pick-up. This is a summary of my experience. The irony is spectacular. They might as well re brand themselves one scam or one assist to waste all your time

1) date 28/01/2017 — one-assist salesman calls to give me a discount on one of their plans. (This are two such person calling me < hyder and sazi) and i asked him if all my phone detail would be insured as part of the phone insurance plan. He said yes and requested me to pay.

2) 29/01-2017-after than due to some technical, amount is deducted, and after than they advised than you have to make fresh transaction, previous will be auto refund from our system, i have made and they are successfull

3) till date — old transaction amount is still not refunded, i have called 100+ times, mailed to oneaassist 50+ times, not responded

I have strict send mail before 2 days if not refunded my amount i will share complaint everywhere social media and any where until i got refund

Translation detail :

Payment to : oneassist.in
Txn date 28/01/2017
Amount deducted : 989.1
Pg :payu
Ref no: inb/[protected]
Payment through: net banking
Prn no : 1602543

Not resolved sr

Sr number :
1853147
1871735
1857846

Regards:
Urpit patel
[protected]
[protected]

Respected sir,

Hello my name is chintan rana my membership id is :[protected] and claim number is : sr#1943678 i filed a claim on 27 april 2017 i submitted all documents and proofs and uploaded documents too. And tomorrow is received a call from oneassist and he is telling that your claim is got rejected. So i want to tell oneassist company that its totally an "accident" i m disagree with the decision you have made i think u have misunderstanding. The oil bottle is under my bed and my smartphone fell down and fallen on oil bottle and oil spread all over my screen and handset got damaged so this is totally 100% an accident and what is negligence in this case? Accident is accident and it can happen any time.
In your advertisements you have mentioned "fell in a liquid" so what is this? And this is not any kind of negligence, this is totally an accident i think you guys made me fool. The oil bottle was under my bed so what can i do in this bottle is away from handset and handset fallen down so please understand what i am saying this is not negligence. I take proper care for my smartphone and you guys told me that courtesy handset will be handed over to you but there is no courtesy handset is provided to me i think oneassist is negligence in care of its customer. Why courtesy handset is not provided to me? And call center staff is putting my calls on long hold. So, i can 100% prove the company this is "an accident" please understand my concern i can prove this incident. U guys make every people fool there are too many complaints against oneassist. Solve my complaint as soon as possible i can prove everything to you and i am disagree with the decision!! This caused discomfort for me and my family. Please understand my concern and help me. Oneassist do not provides any service to its customer this is my mistake to purchase your company's insurance plan this plan is useless because u reject every claim request by saying negligence. So what is the benefit of insurance? U already game me harassment
This is totally annoying me please recheck.
For people who reading my complaint : i suggest please do not buy any plan of oneassist. You also treated the same.
"please solve my issue as soon as possible"
I can give better rating and give a good review if oneassist solves my issue. See attachment below also
Thank you
Chintan s rana

Membership id : [protected]
Claim no : sr#1943678
Mobile no : [protected]
Alternate mobile no : [protected]
Plan : ma damage protection 10k-15k