OneAssist Consumer Solutions Complaints & Reviews

My customer ID is 1960158.
I have taken an Motorolla G4plus Mobile phone from amazon on 19th April, 2017 along with i have also bought the insurance plan of your company. Invoice of both have attached for your perusal.

Since i was out of station, my brother kartik somani have put the claim on my behalf and made all formalities as required for same but the claim was rejected by your company on the ground of being Kartik Somani is minor.

Neither Kartik Somani is the legal owner of Mobile Phone nor insurance plan as invoice of both is attached to prove the legal ownership of the phone.So, rejecting the claim on ground of Kartik Somani is minor is totally void-ab-inito.

I have also made a call to customer care number on 16, May 2017, where the your executive have an ensured a call from his manager on this issue within 48 hour which even i have not received.I am very disappointed with services and commitment level from your end. Giving a false and wrong commitment to customer is totally not acceptable.

Thereafter i again make a call for same for which they again commit a call from manager, not received yet again. Even i dropped the mail for same issue for which also i have not received the same.

This is probably my last step reach you. Thereafter i will definitely opt for all the possible legal action towards such a fake commitments.

Best Regards
CA Vivek Somani

I have purchased insurance for my mobile on 06-august-2016 to my mobile costs 12000 and unfortunately it was damaged on 26-april-2017 so i raised a claim request after high pressure the mobile was picked up on 14-may-2017 but still they are saying the item not received to oneassist, but when i tried to track with ecom express it was delivered successfully on 18-may-2017.

They took all my details when i was applying for insurance but every time when i call them they are saying your details are not updated wih us.

Still they are postponing my claim request so please helm me to get my product back...

In one assist my login id: ramki. [protected]@gmail.com
Name: rama krishna cettymalla
Relationship no : 1185359
Contact no: [protected]
Address:
2/82, bandlaguda jagir, near grampanchayat office, gandipet mandal, hyderabad

I bought mobile through mi.com, at the time of purchase i was mi protect (Insurance company is one assist). When i check with one assist website my name, date of birth and mail i'd totally wrong. I have contacted customer service many times they have not given proper information to change wrong one. Then i prepared to cancel my policy they haven't responded properly. Kindly guide me to cancel the policy and get back my money.

I have purchased iphone in the month of january, 2017 and insured it with oneassist. I have submitted the documents for initiating the claim process on 12th may, 2017 due to some problem in the phone. I have submitted all the requisite documents as desired. They were not clear with invoice i have submitted.in view of this, i have submitted online copy of bill to correlate. Again they emailed that you are requested to submit invoice again. This gameplay continued 2-3 times and any sincere person who wants to clear the initiating process could have been started it by now. So 8 days have been passed till now and ridiculously they have promised 12 days guarantee to complete the insurance claim process. Some where down the line i have started reading reviews of insurance claim, people are giving one star rating to it and complaining that it took 2-3 months in the process and then too the handset received after repair is not working. I have lost all my trust in the process, i have become suspicious to whether to submit my handset or not.
Biggest setback is that i have paid around inr 3600 for the policy which i am feeling like i have thrown it away. This sort of companies are running without any check. It really shattered my confidence. I think i should highlight this issue to the pmo office, otherwise all other people who are taking policy from this company will feel cheated.

Dear team,

I am a hdfc credit card holder, the bank has auto debited rs.1299 from my credit card number ending with xxxxxxx2980 with out my authorization on date 07/05/17 and i dont want this membership so cancel the membership and refund the same

I urge oneassist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done without my authorization or consent! If not, i'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Charnjeet sharma

Fraud company forever it should be closed and boy cott this company from india it is useless company fooling every one dont buy this insurance waste of money nd time those customer care are useless not lifting the call holding the call for hours and disconnecting this company should be banned my mobile redmi note due to liquid damage. I submitted 1 month back and no reply and now telling that claim is rejected due to willful negligence then why is this plan and insurance

One assist deactivation
Sir,

I am hdfc bank credit card holder. The bank has debited rs 1299 from my credit card number. For one assist membership fees my credit card ending 8761 has been subscribed for oneassist on[protected]. I havent applied for this, please cancel this plan and refund my money

So kindly cancel my subscription, and refund my amount..

Thanks & regards,
Nithin h p
[protected]
[protected]@gmail.com

Hello,

I'm unsure why my one assist subscrption has been auto renewed with out informing me.

I didn't get any call and later i relaised that 1799 has been debited from ny account.

Its really unfare without informing prior on renewal and payment has been made.

Now i'm not lokking for this assistance on security on my cards its of no use for me, so please cancel my renewal and refund my money asap.

I have tried calling you many times but always phone numbers are busy and few of the numbers was not reachable.

My mobile :[protected]

Please refund the money and do needfull.

Thanks

I have not got the claim amount. Will i get it or not? How many months you will take to give my claim amount???
Please help soon. No one has called me yet.
...

As per my yesterday's conversation on call with Sajesh, my claim is declined by insurance company due to violation of policy terms & condition.
But my concern is that at time of purchasing your product, your customer care executive have to guide me to update relative's name who is going to use mobile with my consent and pics of mobile as per Mail attached of 15-2-17.

Please clear my below points.

Is there total responsibility of customer only to take follow-up, to check company norms, from raising till pass of claim.
what is your customer care responsibility? only to collect the documents.
How come your company sent documents to insurance company without checking the case.
if as per your company norms only entitle user is eligible for claim instead of relative. but when i shared the details for claim to your company then your team is not aware of your own company norms and then why they haven't guided me or refused my request at first stage by advising me as it will get rejected due to violation of norms.
Or you provide customer care service just to manipulate customer or mislead.
if any customer mark the mail to [protected]@oneassist.in id for update the information in your database as suggested by your customer care executive then there is no company responsibility to response on such mail or guide the same to customer appropriately. Your company's person agrees that no one is reading the mail whoever marking mail to [protected]@oneassist.in, i have proof of it. Audio record attached with mail.
Simultaneously why did your team is not guiding proper to customer that "your docs will not update in our database".
Sajesh told me we are not authorized to tally documents which are provided by customer for claim and we are only broker and document collector.
your company's focus is only on sale not on after sales service or customer satisfaction or proper guidance for long lasting relationship.
if your company guided me at first stage, then i applied claim on my name instead of relatives, who is taking responsibility on same.
On your website it is mentioned that your service is provided throughout India but when i raise the claim in march and your company reverted me in may. Can you explain what is your TAT timing?

I don't know what you will do . I need to repair my mobile and i'll not bear that cost due to your team's negligence and mislead to customer with your bad service.

Regards:
Vikas Sharma
[protected]/[protected]

I called to customer care number and i said that i got accident and my fone display was damaged.. And now i want to one assist service to my fone.. Kindly give the better service.. Accident happen when i am on my byke suddenly a auto is comming from wrong side and i got accident and my byke is damaged very badly and my mobile fall down and half display damaged.. And i also injured very badly.. Iam taking treatement in care hospital at nampally hyderabad.

Hello!
My claim has been rejected by the insurance company by a false reason.
I was informed by an executive that my claim has been rejected, and the reason mentioned was "willful negligence"
I object the Reason given by the company. As it was not a willful negligence it was a clear accident. As well as i would like to bring this to notice that no one will perform such an action that had to be stated as "willful negligence" and waste their time and hard earned money by purchasing an insurance plan.
I request one assist to kindly reconsider my claim.

My details:

Name: Akshat Sharma
Relationship no. : 1567243
Membership ID : [protected]

I claimed for an insurance on 15may, 2017 at 00.54 hours for my broken display and the service provider explained me to add images on the portal so that thaey can put the documents for verification. I uploaded the documents as per the given instruction and some extra papers so that the company should know that it is not a fake thing. I was asked to wait for 48 hours and i waited for almost 56 hours aprox for verification.
Then i got a mail that your documents are incomplete and your description is inappropriate. But still i uploaded the correct documents & added some more lines to the description (Its better sir that you send some police for checking rather than creating issues like this).
Then i added the documents on 17may, 2017 at around 11pm. Today 18may, 2017 i again got a mail that you dont have your name on bill and the dealer's stamp is not there (Which i asked the dealer to stamp) and i again added the stamped paper. Now at 4pm again i got a mail regarding back panel photograph (For imei which is not there on my apple i phone) and
A bill on which i have my name.
Now comes the main thing
They put my call on hold for about 7 to 10 min always
Secondly when i was getting my phone insured why the insurer didnt inform me about my name on bill that i will not insure you because you dont have name on the bill
Thirdly if i can show you the original bill + the box+ the i cloud pics (From my mail id)+ i have b2x service papers with me. Then how could you people expect more of verification.
P. S.-
Uploaded documents twice are
Front image with bill
Back image with bill
Stamped bill
Driving license
Description
Image of box with imei
Icloud images
Mail from i cloud

Please resolve my issue because my insurance date is 31may, 2017.
Regards
Kanika aggarwal
Relation ship number -1016182
Sr no-1985205

I was charged ₹1299 on my HDFC Credit card ending 718. It says I had purchased a product from OneAssist. But this purchase was completely unauthorised and I have no idea about such a transaction. Neither the bank asked me before charging such an amount on my card. I am not at all interested in any such product and thus do not wish to subscribe to any such service and request you to make full refund of the amount charged.
Relationship number:2073367

Dear Sir/Madam,

I was cheated by Oneassist by taking a plan ofIndividual Privilege plan and when i lost my driving license they said the area is not under servecable area.

The same address while selling the product is the same address registered with one assist still they are saying it is non serviceable area.
Then y did they sell the product. So purely cheating just to pull money from customers.

I called them on 18 may 2017 and they disconnected the call after a while and dint call back and when I am calling it is just a blank call i.e., no one is responding.

So i would request to raise a complaint for cheating.

Hi, I have tried multiple times to connect with your customer care reprenstative my call was not answered by them, you promise to secure our card, how can a card will get secured if you guys will be so non resposive. Very bad experience, not at all recommended. You guys need to work on customer relationship in order to maintain your market name. Please don't promise and deduct money from people's credit card when you cant give them desired services.

I applied for HDFC credit card and was issued on 26th April 2017 on the registered number [protected]. Then Rs 1299 was deducted by OneAssist Insurance company against the security of card as insurance charge.
I am here requesting for a refund of this amount as I am not interested in taking up any insurance.
Please process this as soon as possible.
Thank you!

I mr niteshkumar dewaji ingle this plan active 18/04/2017 to automatically, so within day i also regularly call to one assist for cancelation this plan but service are not good & satisfaction answer from one assist employee. So please cancelation this plan otherwise a i am not to pay this amount i am cancel my hdfc credit card & hdfc a/c close thats your responsible.

I'm Amarendra kumar Amar from Delhi and my claim number is 1917437.
My first call at your customer care was on 18 Apr 2017 and till date I have been calling you regularly, and regardless of any of my calls no action has been taken.
Every time I call, you guys gave guarantee that problem will be solved within 48hrs, and sometimes your customer care disconnected the call form their side without providing solution.
I even asked for my call trasfered to any senior person in charge but this was also not done.
This is my last complaint here, after this I will complain directly to consumer court if my issue is not solved within 24hrs.
Thank You

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan on 12/5/17. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident...