OneAssist Consumer Solutions Complaints & Reviews

Jun 29, 2017

Updated by Abdul471 Hello,

Now I received a mail stating
"Dear mohammed abdullah

With reference to your Service Request number 2061629, basis the documents submitted by you, the insurance company has denied the claim.

The insurance company is constrained to deny the liability basis the following reason:
"THE SUBJECT CLAIM IS NOT ADMISSIBLE DUE AGE OF DEVICE IS BEYOND 2 YEARS. Date of purchase - 06/08/2014 Start date of insurance cover - 23/10/2016"

We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above. We look at this as an opportunity lost to serve you.

We will soon deliver your unrepaired handset to you."

Why do you sell me a insurance plan if it does not get covered ?
When you gave me that plan, you know my handset is 2 years old.Then what is the use of this plan I paid for?
It does not cover anything?
You simply received money from the client and when the customer file a claim, you say that your handset is 2 years old so the claim is rejected
I paid you. you received money from me.Why did you sell me the plan knowing that my handset is 2 years old and it will get rejected if I file a claim?
This is so unethical that you are selling a product without any value.

Jun 07, 2017

Updated by Ayush Kainth Hi,

Please cancel my subscription as somebody else has used my card details to activate the same.

Icon Your OneAssist Relationship Number : 2196317

Icon Valid Upto : 05/06/2018

Regards,
Ayush

Jun 12, 2017

Updated by Ayush Kainth It has been a week now and till now I have not received any update on the same.

Jun 20, 2017

Updated by Ayush Kainth No update as yet even after 14 days.

Jun 08, 2017

Updated by kashyapkumbhani I already said you i Update right description but You Customer care adviser said me to update this reason thats why i added it.
Your Company is Fraud. I see many Complaints against you. You Scam with your Customer.

You say You Have call Recording than Why You don't Check Call Recording Because this problem is Your. I surly Say if you don't Take and Action. Than i go to police station + Jago Ghrahak Jago office and Complaint against you

Regards,
Kashyap Kumbhai

Jun 06, 2017

Updated by Ankit Shankhdhar Dear deepika,

Greetings!

on Facebook you are saying that concern team will contact me.
and here yu are asking me to call your toll-free number.

plz find your attached screenshot of your message.

Thanks
Ankit Shankhdhar

Jun 09, 2017

Updated by Ankit Shankhdhar is there any update for me?

Jun 10, 2017

Updated by Ankit Shankhdhar my claim is pending since 6th june? is there any update?

Jun 10, 2017

Updated by Ankit Shankhdhar OneAssist Relationship Number : 1632478

Jun 11, 2017

Updated by Ankit Shankhdhar after uploading the documents on 6th June.. i was in touch with your customer care but everyone told me that documents had uploaded and claim is pending so i need to wait but today someone told me that i need to review the documents and need to click on "upload" button.. i did the same now again customer care saying that my claim is pending.

it's just a feedback that your CCE should be aware about if customer has missed anything to do.

Jun 18, 2017

Updated by Ankit Shankhdhar Dear Sagar/Deepika,

Greetings!

I've uploaded the handset invoice several times also I've attached the invoice in Facebook plus I've sent the invoice on your support mail id but till now the claim is pending.

can you please share that good reason with me why the claim is pending since 6th june? the handset damage is getting increased, who is responsible for this?

Please check and revert
Attaching the invoice again for your reference.

Thanks and Regards
Ankit Shankhdhar

Sep 13, 2017

Updated by Ankit Shankhdhar my handset has been collected by your team again,

I hope that this time you will not provide the partial repair to me.

Kindly arrange the loaner handset on priority.