OneAssist Consumer Solutions Complaints & Reviews

I don't get any call and access to activate this one assist membership but they are automatically debited my hdfc credit card account rs.1299 without my knowledge. I am already called to one assist customer care service regarding that my cancellation of one assist membership and immediately refund my debit amount rs.1299
Don't activate this type of subscription in future without my knowledge.
Credit card ending :5701
Mobile no.[protected]
One assist relationship no.2162795

I have received sms from mi customer center that phone is ready to be picked up and please collect it from the service center on 4th of june, but still i have not received any message from oneassist that they have picked my phone, its my business phone. Sending their official service email id but no response since monday. When i read few complaints regarding not delivered their phone, i am afraid, therefore i want to make complain.

Please guys deliver my phone on prompt basis,
My member id is [protected]

Await for your prompt response.
Regards
Bhavesh gohil

Hi,

This is to inform you that a sum of rs 1, 799.00 has been debited on 5th june 2017 at 8:35 pm in mumbai by one assist. I have not taken any service from them then how come they debited my account. Moreover, where did they get my bank details from.

Below are the details :-

Name - ayush kainth

Reference - j[protected]

I have not availed any services from them.

Kindly reverse the charges and also request you to clarify how is a pos transaction possible without any pin / otp confirmation??

Looking forward to your cooperation in the same

Thanks and regards,
Ayush kainth
+91-[protected]

As i had paid money for My mobile(OneAssist) insurance as per the details that they have described on security as, software or hardware problems resolving issues. Once my mobile fell down at railway station platform due to some incident which is not negligence. Due to this incident my mobile screen card got damaged and even panel too, So then i applied for the resolving problem. At present OneAssist Company is rejected my issue by saying negligence. When they cannot resolve problems why they running insurance business, Now i would like to refund money which i had paid for my mobile insurance. And even they have mentioned that service type is Out Of Warranty but My Mobile Warranty is from 21th April 2017 to 20th April 2018.
Details About Complaint:
SN : 14117/20024933
Invoice Number:[protected]

Regards
Suresh A
[protected]

I am a icici bank debit card holder, the bank has auto debited rs.1799 from my debit card number ending with xxxxxxxx0166with out my authorization on date 02/06/17 and i dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 990344

I urge oneassist to cancel this preposterous membership at once and credit the amount back into my debit card at the earliest as this was done without my authorization or consent! If not, i'd be forced to take up the issue to the consumer court as this is clearly violation of my rights.

Regards
Aditya sharma

Hello sir my name is vishal saxena my mobile screen was broken so i gave my mobile handset to one assist company on 9 april and it delivery date is 15 may and they are not delivered my handset until 6 jun and when i call him they said that they are applying complaint but there is no response from that. I think they are making me fool. I call him many time on consumer care but they always not giving attention. Firstly they give me wrong tracking id which shows courier is delivered on vali gujarat and my address is alwar rajasthan and they changed my i'd is[protected] and when i check on ecomexpress.in it show shipment lock on 11 may. So sir please help me

My phone was liquid damaged accidentaly, but oneassist insurance company reh=jected my claim with no reasons,. And without any email/sms returned my mobile back. When i again filed a claim, they simply rejected that earlier one same has been closed.

Initially, whren giving insurance, they were planning huge for their services, they just make the money on name of insurance

Dear sir

I adarsh c maraditotad have received massage from hdfc bank that 1299/- has been deducted from my credit card, without my any permission towards renewal of policy & i am not interested to continue for policy with one assist. So kindly deactivate my policy & refund my amount to my credit card details given bel

4893/7724/0896/9190
Hdfc bank
Name: adarsh c m...

Hi
One assist has charged me rs.1799 on 03rd june 2017 without my permission. I don't understand how my savings account can be accessed like this without my consent, and as of now i don't want any of the services provided by one-assist. Please refund my deducted amount immediately.

Contact number [protected]

Sr[protected]

Please resolve the matter because my financial condition is bad

One assist deducted 1299rs from my credit card without my approval. Even i didn't know what was it. And when complained there customer service department told me that they wont refund it coz it has been already deducted. And when i told them to complaint they told me that you can complaint nothing will happen.
This is like a mafia. Do wahatever you can we wont refund it.
Mohit sachdeva
[protected]

My service number is - 1943101

I claimed my mobile mi note 4 but you rejected my claim
(Reason by oneassist - you don't have any perfect description how my mobile break)

I updated right reason on it when i claim my mobile but this time i also talk with your customer support agent on call. When i update my reason on your website this time i asked your customer care agent this is right reasone which is i updated he say yes... I told him many time. He say yes than i confirm it and than i click on ok

So oneassit have call recording system ok so check call recording and action againt oneassist customer care agent to misguides valuable customer.

This is not my problem this is oneassist agent problem.
If oneassist don't check recording than i complaint in "grahak shuraksha". Than he get recording from you and give you a penalty.

My name bertram bernard lobo contact no :- [protected].
I had emailed them to change the imei from samsung j2 6 to no :- [protected]/01 [protected]/01. Moto x play 32 gb iemi no :- [protected] / [protected]. I had started email them to change my imei number from 10/02/2016. But they had responded anything. So i started calling hotline number [protected]. Every time i use to call them, they used to only one statement ticket has been raised. Imei will be updated with 7-15 business days. But due to accident device was damage while travelling.
Reset of the email conversation can be updated by attachment.

Dear Team,

my handset display got damaged.

need a urgent call back from your higher authority ASAP.
since 3 days i am waiting for a call back from your supervisor also today your toll free number is not working.

my handset is in damage condition.

i hope you have any intention to make delay in service and finally yu will say that yu are not going to accept the claim.

OneAssist Relationship Number : 1632478

Thanks
Ankit Shankhdhar

Hi,
They just called and gave some information about the plan. Couple of days later, 31-may-2017, i got an sms saying i am their customer and took 1799 rs from my credit card. This is false representation of information and selling their policy without my consent.

I placed a request to cancel oneassist policy through icici customer care the very next day. Since then i am getting calls from oneassist where they are refusing to cancel the plan. This has become a torture for me now.

I need the plan cancelled completely and with immediate effect.

One assist relationship id - 2164284.

Requesting icici to not encourage such fraudulent behaviour from 3rd party.

Hello oneassist team,

I am aryan kumar. I want to deactivate my cpp/oneassist plan as it is not helpful in any way to me on 3rd of june this month, my policy privilege single plan odes 1799/- was renewed. I want to stop this plan and want refund asap. I am a customer of icici bank.

Service request-sr[protected]
Registered mobile-[protected]
Savings account number[protected]

Thanks,
Aryan kumar

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : mar 2016
Hdfc credit card - xx4539
Oneassist relationship number : 1741844

I got new hdfc bank credit card. The bank has auto debited an amount of rs 1299 (One assist mfee) on 23dr may 2017 from my credit card no. Endings 2063. My customer relationship no. 2123830 and i don't want this membership so cancel membership and refund the same amount to my account. As early as possible i am not at all interested in this plan. I have called 3 time to customers care but not got any satisfactory answer.

Please take necessary action and refund the same amount as early as possible.

Dr. Sanjeev sharma

I received sms from hdfc bank that rs-1299/- deducted from my credit card on 02/06/2017 to one assist plan. Without my permission.. I called the assist customer care on 02/06/2017 and inform about i will not continue any plan by one assist. So please deactivate one assist plan and refund my amount as soon as possible.

Date of incident : 2 june 2017
Contact# [protected]

This company has creating service request for deduction of money from my bank account without my permission.
Even after intimation/request for not renewing my membership, they have doing so for last to years.
Customer care executive dont provide any solution. They dont even connect me to their higher officers.
Please go through mail:sir,
I request you to discontinue my membership with oneassist after expiry
Of currently running policy.

It may be considered my final notice.
I was offered a discount on policy premium, which was never credited
In my account.
If one single penny is deducted from my account, this time i will have
To take legal path.

Akhilesh kumar

Mob: [protected]

On 6/22/16, akhilesh kumar wrote:
dear sir,
please note that my one assist policy is renewed without my permission for
the last 2 years.
how can policy be renewed without my written or verbal permission. If you
have any permission let me know.

this is serious case of fraud.
stop policy renewal immediately and refund the full amount immediately.

and don't even think of giving me excuse of your terms and conditions. As
far as i know i have not signed any document.

and never ever renew such policy.



sent from my iphone
akhilesh kumar
mob: [protected]

I received sms from hdfc bank that rs-1799/- deducted from my credit card on 02/06/2017 to one assist plan. Without my permission.. I also got a mail from one assist team. I called the assist customer care on 31/05/2017 and inform about i will not continue any plan by one assist. So please deactivate one assist plan and refund my amount whatever deducted.

Date of incident : 16.33 hrs. 2 june 2017
Oneassist relationship number : [protected]