OneAssist Consumer Solutions Complaints & Reviews

They have taken my iphone 6 handset for repair on 14th april 2017 while saying that it'll be returned to me in 15-25 days.
Screenshot attached of my plan:
12 days service guaranteee:today after 25 days they r saying that i ll have to give 2800/- extra, which was not mentioned when this insurance was sold to me.
They r not able to mention me till what date will i ll get my handset back. I have lost my hope.
Senior... Ahh, sorry this thing is not there. I tried to contact the senior, they just say senior is not available. How senior is not available in afternoon?? Ok, they might be busy. They said to arrange me a call back in 24 hours... Ohh, i didn't receive any call... Seniors might have gone on vacation... Then i again called, this time they were one step ahead... Improvising from their mistakes... They told to arrange a call back in 48 hours... Finally i bargained...2 hours... Waiting now...

Courtesy handset is all that in on-paper, this thing doesn't exist in their dictionary. Now they are saying that it depends on availability.

As per company claim has been given in Feb, 17. But no money has been received. I have also requested to send your executive to bank and confirm. Also the company has not yet shared the proof of NEFT done to my account.

Already 4-5 months has passed no concrete solution provided by the company. Why the company claims as no 1 in providing fast solution.

Hello OneAssiste,

I received mail from OneAssist yesterday 7th may of 2017.
I'm using HDFC credit cardand you oneassist without any intimation or
without my permission you Rs. 1299/- deducted from my credit card.

Please remove this useless services from credit card. I'm not
intrested this services.
Deactivate this service as soon as possible and refund my money.

I hope you understand and never ever again this sevice to activate
without my permission it's not good.

I'm already sent you email by my registerd mail and Email query is: 1970528 .

Find below details or remove OneAssist.

OneAssist Relationship Number: 2040483
My HDFC credit card no.: XXXX4362

Regards
Rahul Dev

I never applied for one assist policy but i got activated automatically without my knowledge with hdfc credit card. I got. To know about it only after i got an sms regarding charges.

I called one assist customer care. The service is very very bad. But somehow i managed to get it deactivated. And got refund of my first installment of total amount of 1299. But now one assist deducted rs. 650 as cancellation charges of my policy. What the hell is this cancellation charges for a policy which i was never interested to opt for. I need refund of these cancellation charges too. My policy number was 1751330.

I request all those who are suffering like me to unite and take actions against this fraud company.

Hitesh baluja
[protected]

I have taken Mobile insurance from One assist and they act as a middleman for Insurance and OnePlus. Believe me taking insurance from one assist was the biggest mistake of my life.

They have set of foolish and inexperienced people in their team who cannot analyze the complaint.

My handset was damaged as it accidentally fell from by bed back while I was sleeping and now they are saying it is negligence and they are not processing my claim. Please, someone, try to explain to them that 90% people keep their mobile on the bed back while sleeping and not in a locker.

Hi
I am kamal mitra. I am a new user of hdfc credit card. I had received my card 27th may, 2017. On 6th may 2017, rs. 1299/- was deducted from my available balance and the transaction details are only showing when i am logging through net banking option. The transaction was being made for one assist plan. I had received no sms or email regarding this. I am strongly objecting to this and requesting to refund the balance on immediate effect. I discussed this issue with the executive of customer care and they have given a lame logic that i had opted for the services when i filled up the forms. I am attaching a soft copy for the reference where no services of this kind was chosen.
If no immediate action will not be taken then have to go for the further required action.

Date of incident: 6 may 2017
Hdfc credit card no.4436

I am an hdfc bank credit card user. The one assist service has been activated on this card ending 9412 and inr 446 are debitted every month for the same. I have not activated any such service and this has been done without my permission. Pl refund the sum to my account asap and deactivate the one assist service.

Name - vaidehi parikh
Mobile -[protected]

Company asks to upload photos of my damaged phone and my govt id when i clearly said that i dont have another phone to take photos. To that they ask me to go to a photo studio to get a photo. When they can send a person to pick up the phone why cant he take the documents needed. So, as far i don submit the documents i cant cliam it seems. Which means that i wasted 800 on this stupid insurance company. They wont say all this while getting the insurance.
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Emails from them:

Dear ravichandra kulkarni

With reference to your service request number 1960124, we request you to submit the required documents and images within 48 hours to process your claim with our insurance partner.

To upload the documents and images, kindly click here.

Please note that the documents requested on the website are mandatory for processing your claim. These documents are preliminary in nature and not exhaustive. Basis the documents/details submitted, the insurance company may require additional documents.

In case of any further requirements, we will inform you accordingly on your registered email id.

For any further assistance, please write to us at [protected]@oneassist.in or call[protected] or[protected].

Warm regards,

Team oneassist
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My reply :

Hi team,

I dont have a second phone to take photos and upload the documents. Please send in your personnel to collect the documents and take photo of my phone and the phone as well. I can provide a photo copy of my adhaar card.

Please let me know

Regards
Ravi kulkarni
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One assist reply:
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Dear ravichandra,

Greetings from oneassist...!

We wish to inform you that as per your request, we have registered your claim for repair of your handset. If you don't have the spare phone then, you need to click photos from other persons phone or get it clicked from the photo studio.

To help submit your claim with our insurance partner, we would request you to follow the simple steps:

1. Log on to www.oneassist.in

2. Click on login button and enter your details.

3. Click on generate password

4. Enter your registered email id

5. You will receive an email from us on which you need to click on reset password.

6. Enter a new password and confirm.

7. Click on my memberships/claim, you will see your service request number 1960124.

8. Click on file a claim and then sr no.

9. Choose option damage and enter your personal details, handset details & damage details & click on submit.

10. Upload all necessary documents and images which can be of any size and format.

I have applied for my claim because my mobile got dropped from my pocket while i was running in the park.
And the have rejected my claik and they gave me the reason that i did not use any safe gaurd to protect mobile in mail. And i also got a call for my claim and executive told that you should have zip in your pocket. They are giving very stupid reason because they all know that my insurance will expire soon.
I mailed them so many times but non of them replied for my mail. Because they all know that they have given stupid reason.
Name - amit yadav
Mobile - xiomi note 3
Claim request no - 1864333

I called oneassist two days ago and i was told that i would receive a call from one assist within 48 hours regarding the cancellation of an insurance policy. But i have not received any call yet. First of all, i had no clue how this policy got activated. It has been done without my consent. I received a kit from one assist on 4th april 2017 but i did not apply for that. I was completely unaware of the fact that i had to pay the purchase amount i. E rs.3097. Now this amount has been added to my credit card bill. Please deactivate this policy and refund my money as soon as possible.

I purchased oneassist insurance complaint for my iphone7. At the time when i purchased insurance policy i was informed that the service will cover all sorts of damage even liquid damage or screen damage
.
Recently my phone by mistake fell into the water bucket and got damaged. When i approached the company i was informed that the phone was mishandled and hence they cannot process my claim.

Note: insurance policies are always taken to safeguard our products in case they get damaged accidentally. They whole purpose of taking the insurance gets defeated if the company says that the product was mishandled and hence, they cannot process the claim.

A number of times i raised my request to the company but all went in vain. There was not a single response from their end.

On apr 9, 2017 - the company returned my phone. When i assessed the phone i realized that they had not processed my claim request but had further damaged my phone. At the time when i submitted the phone to them - its ringer and home screen button was in working condition, but when they returned the phone these 2 things were damaged from their end. I truly feel that they might have taken out the parts from my device and replaced them with the non-working one's.

I feel this is an act of sheer fraud and negligence by the company. They are not only fooling the people but also cheating them once they place a request for repair.

Therefore, i request the insurance company to process my claim and provide me a a new handset in response to the same.

Following are the details against my claim -
Service request number - 1875334
Date of request - 26 march, 2017

Regards
Bhavya vidyarthi
[protected]

This company is not responding company, they don't update the customer, they only know how to fool the customer, how to waste their time.

No proper service after selling the company's product.

No respond from the company's side.
Wrong commitments from the company's side, they tell that they follow the terms and conditions, my foot they don't follow the terms and conditions, I don't think so their employees knows the rules and regulations of the company and the manager as well.

This company is a fraud company.
I would like you guys not to opt for this company's product, there are other company like apps daily who provide better service than one assist consumer solutions.

I had Mi3 Xiaomi handset. I purchased mobile insurance at TVS electronics which is tie-up with One Assist for mobile insurance.
Once my mobile fell down on road. Thinking I had the mobile insurance I applied for the same and One Assist people took the mobile along with extra monwy (overall I paid around INR 1200.00 /-).

It's now more than a year that my mobile is with bloody One Assist insurance company. They didn't return my handset till now.

Infact when I called customer care (worst, idiotic tele caller executives), everytime I need to explain whole story and finally they say they will get back to me - which they never did.

How come government sanction / approve these kind of fraud companies who play with innocent customers money.

Hello

I received sms from hdfc bank that rs.1299/- has been deducted from my credit card to one assist plan. Without my permission... I also received a sms from one assist team. I don't even know about the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is a really criminal and fraud. Plz deactivate this plan and refund my balance as soon as possible. Plz understand it and do it.

Ref. To above i have received ur kit today of the insurance coverage on my card which was not asked by me n without permission u have renewed my the insurance n debit my ac by hdfc i have already informed me the hdfc bank n call ur executive officer. I am returning the kit pl ask hdfc bank that i have cancelled the insurance n they shold credit my account the surprising non o[censored] have called me or tell me how much money is devoted till date. I don't receive the credit within next three days i will have to go to insurance grievances authority.
Thinking you
Hemendra kothari
Phone [protected].

They took my phone on 21st april and promised me that i shall get a courtesy handset in 3-4 days but nothing has arrived yet now they are saying that i will not get handset because it is not available now. They don't have any tentative date to give my phone back. My claim # is 1900940. Representatives don't know english, they never understand what i say, please get me my phone back

I made a complaint nd submitted my all document online on oneassite side. But i don't have invoice nd for that i made a mai on happytoassiste side and accept the term nd condition of company i. E rs 1500 or 10% of repair charges which ever is higher. Still my phone is not picked from my side. It's around almost 2 month has gone for first day of my complaint.

Hello,

Please say the correct description. You will mention the catalogue book only liquid and demage service. But your process very very very bad. Now you didn't send the temporary hand set. Your company only cheating the customer, you aren't proper commitment. Our company didn't follow the insurance properly. If you don't service my mobile please refund my insurance amount. I am waiting for only five days you didn't send the temporary handset i will able to action our company.

I think your company is so good i will reference to my friends but your company is one of the cheating and very bad policy.

Regards,
Singathurai g

I never started or wanted service from oneassist still they are deducting from my bank account, and when i asked them to closed the service they started convincing me for the discount offer and wasting my time after so many conversations with different people the finally agreed to closed my service, still aftger that they deducted 1799 from my account, now what should i do, suggest

and kindly look into this matter asap

I have request for claim for my iphone 7 on march 28th, its been more than 30 days there is no response from oneassist and i am fed-up with process they are trying to keep the things drag or trying to reject it, now i requested for my device back but they haven't provided my damaged device till now if i called support or mailed them they are always saying wait for some time. i really dont understand what exactly some time means ? some time means how long ?

I have provided all the docs and proofs still they are asking the same again and again to drag the things be careful with it, and i have given my device for servicing but it was being used by some one assist employ i have wiped my device before requesting for claim but that stupid employ is using my device and apple ID too. find the attached images

one assist is cheating fraud company please try to avoid it, if you still go ahead with this insurance after the review and complaint you are a fool.