OneAssist Consumer Solutions Complaints & Reviews

Plz don't take any membership from this group. They are fraud group & make false commitment as well zero help by their side.
I have a membership of one assist wallet missing with lot of commitment but actually they don't anytype of help & it is wastage of money to attach with such type of groups.
Today i called them to check their service & help, they totally deny the service as well informing me that insurance company is not...

I have sent a mobile phone for screen replacement, for which my claim was rejected, and to my surprise I received the phone in a not working condition. Initially the phone was just having a crack on the screen, and was in perfect working condition, now the phone is not even switch on. There is no response from oneassist despite multiple calls and mails.

Please help...

I am an hdfc bank credit card holder. My credit card ending 0053 has been subscribed for one assist membership and rs.1299 debited to my account without my knowledge. I just wanted to cancel my membership subscription and refund amount to my account as i don’t require any protection on my cards. So it’s no use for me to pay rs.1299 every year.
I have asked last year also to not renew the membership but again you guys deducted...

Hi,

I have taken Mobile insurance from One assist and they act as a middleman for Insurance and Xioami. Believe me taking insurance from one assist was the biggest mistake of my life.

They have set of foolish and inexperienced people in their team who cannot analyze the complaint.

My handset was damaged as it accidentally fell from by bed back while I was sleeping and now they are saying it is...

Hi,

I have a HDFC credit card ending with 3953. One assist has given me a plan for card insurance which cost around 1800 rupees in last year 2016. But after several request for cancelling the insurance they did not cancel it. I did not add any card in the policy and thus my money was like a donation to the one assist. However in this year I have seen my policy has been automatically renewed deducted from my account. Only they...

Complaint against HDFC credit card on one assist plan charges
On 15/04/2017 I got a call from HDFC saying to activate SmartEMI on my credit card. I flatly refused for the same. Later on 21/ 4/2017 I get a message from HDFC saying 1299 has been deducted in return for SmartEMI request. I verified the same with HDFC bank. I was informed One Assist is the guilty party. I complained against one assist regarding the same. They acknowledged...

This complaint is in with reference no 1934003, i got a second hand phone, for which while purchasing the insurance claim i asked the executive that i have not bought this phone new and got this phone, so at the time of claiming for insurance will i be requiring any document of the seller. At that time he told me that nothing is required and only an application is required, but now when i have asked for a claim then they are asking for each...

I have receiving calls every alternate days for confirming the service.Despite several rejections, still I get a call to confirm. I have asked them to remove the name and each time I get call, they will insist me to avail the service. A different executive will call me and each time I will have to explain him that I am interested in the service. This is leading to lot of time wastage...

My i phone was damagd in my gym so i apply for clame 14 march. They took my phone but no one give me any temporary phone i completed about temporary phone many times but the one assist employees said temporary phone is not available. I also paid my bill of replacement 1438rs. Now they said the phone is now on repairing condition. I need my phone back it's 46 days gone what is your company doing i am telling you i'll complaint about this on...

Hi

Respective head,

This is with reference to wallet assist renewal of my relationship no 390369 my policy automatically renewed on april2017 without any intimation from the company. I wish to discontinue the policy and refund my premium for the policy. Inspite of rigorous follow up for the refund of the premium amount, the company is not taking any action. I want to cancel my policy and i am eligible for 100...

My complain no 1811701, with one assist (Insurance company)
My phone has not been received yet, its being 2 month now still no status, plz give my phone back and stop harassing us. They just say one thing, keep patience you will get ur phone next week and that next week haven't yet came.
I have raised complain in feb end, and earlier they told pick up will be done in 3-4 working dates and they did in 20 days. And they said you...

Initially i was not intimated about the service and an amount of 1799 was deducted from my axis bank account without my permission. I am haressed calling these one assist people repeatedly. Neither they refund the amount or help in any kind. I no longer want to invite trouble for me and want tk terminated this service as soon as possible. The concerned axis bank is also not responding in a right way. If this continues i will be forced to...

The company collected my phone and was supposed to return it within 2 weeks.
It has been over 2 months but I haven't received my handset back.
Every time, I call One Assist, their representative informs me that the insurance company hasn't approved the claim. This has been the status for over a month now. They have no mechanism of escalation of complaints or speaking to any senior. Apparently, their seniors, Ms Asha Rani or...

Dear OneAssit,
I wish to bring to your notice a fraud that has been commited against me.
Some wallet service has been activated on my ICICI account without informing me and without my permission.
Yesterday, i received one envolep at my home stating that you have opt for the particular service.
I just want from you people that kindly discontinued this facility which i didn't opt for and refund my whole amount other...

Taking long time to provide the service
First time oneassist not rectified the concern and returned to me that saying phone was repaired but there is no said repairing done in phone.
I think executive seated there are illitrate they dont understand the actaual problem of customer.
They work on assumption. That drawned the company soon.
Is there any person to handle it? See and liftup i[censored] will late than there...

OneAssist was activated on my HDFC credit card without my permission on 18/04/2017 and Rs.1299 was deducted from my account. Same day i had called HDFC and given a request to cancel OneAssist and refund the amount. The Request No:[protected]. HDFC customer care assured me that the amount will get refunded. But today i got a call saying it won't. Please help!

Relationship No:1931732...

I have submitted my phone in last September. Sent documents in courier on December 7th. Calling daily no response. Mailing to Happy to assist. No reply. This is the one of worst customer service. I am fed up with you people. You are mentally harrasing me. I don't know how to deal with this company. I shall walk-in to consumer Court soon. Hope they will answer you properly. I will file the case against for eating my time and for harrasing....

Dear Sir,
My son Ankit Choudhary (Mob. [protected]) who is registered with you, purchased mobile which was insured by OneAssist Consumer Solutions Pvt. Ltd, it's photo and video's are attached herewith.
The battery of this mobile swallowed and the whole set got tinted and its screen got crackages.
we lodge our grievances with the company with due procedures but we were shocked that the set was returned back without repaired.br...

I have took the insurance of one assist when i have purchased my mobile F1S Oppo phone. They have assured me that whenever i will face any sort of problem (Like screen damage in accident, Mobile gone in water or anyt sort of other problem) during the insurance period they will not charge me single rupees and they will fix the problem through service center.

Now i am waiting for my mobile from last 25 days and they haven't given...

Dear Reader,

I humbly request you to not to take mobile insurance from https://www.oneassist.in/ as they reject your claim without understanding your mobile lost description.

While taking insurance policy they will call you 100 times and will show they really care for you. But if you lost your handset and you want to file a claim they will never call you and as per your capacity if you fill the all necessary...