OneAssist Consumer Solutions Complaints & Reviews

Hi

After repeated calls for card protection plan, I had categorically instructed not to call me over and again. But to my dismay, they have deducted a fee of 1799 from my HDFC credit card on 15-12-16.
After receiving the papers I had called the customer care team which assured me of cancellation. But no action till date.
Request to take note of it and do the needful.

regards
Ishani Pradhanbr...

Respected Sir/Madam, I wish to bring to your notice a fraud that has been commited against me. I got a call from One assist for giving me information about their account protection service. They never asked me if I even wanted the service and still an amount of Rs 1799 was deducted from my ICICI bank account. I have wrote 5-6 mails and have also called the customer care of both ICICI and One assist. The Bank assured me that the service will...

Dear sir,

Ref: - relationship no: 1933967

I am an hdfc bank credit card holder. My credit card ending 5422 has been subscribed for one assist and rs.1299 debited to my account without my knowledge. I just wanted to cancel my wallet assist subscription and refund amount to my account as i don’t require any protection on my cards. So it’s no use for me to pay rs.1299 every year. I have called much time to...

My phone MI Max Prime was under insurance of OneAssist against physical and liquid damage. Its touch screen broke accidentally for which I claimed for repair under insurance. Other than broken screen phone was working normally. I was able to use its power and volume keys. They kept it for more than 20 days. Now they have rejected the claim saying no proper care was taken to safeguard the handset. Today I recieved the unrepaired phone. On...

My phone was theft on 3/01/2014 and i reported that to oneassist for claim.
Since my phone was only 10 days old since the date of purchasing so according to insurance upto 6 months of handset will be depreciate by 20%. So the current market value of my phone is rs-13999/ and after depreciation of 20% the amount i should receive rs-11, 199/of the claim.

But oneassist is charging another 20 % from the approved amount...

I am a hdfc bank credit card holder. The bank has auto debited rs 1299 from my credit card without my authorization on 18/04/2017.

Please deactivate the plan and refund the same as soon as possible.

My relationship # is 1933755.

I have called your customer service twice to cancel the plan but to no avail.

I request you to kindly take immediate action.

Thanks....

Hi,

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of 1799 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1799 .This...

Hello oneassist team,

This is yash from new delhi. I have purchased your mobile insurance 599 plan on my mobile through oneassist application on 7 april.2017. Till now my plan is not activated. So kindly help me in this trouble.

Other details:

Mi redmi 4a
Mobile booked date: 23. March.2017
Price of mobile: 5999
Oneassist plan purchased date: 07. April.2017
Amount...

Hi
This is Vishal Singh and i got a hdfc credit card which is ending with 3112 and suddenly i got a charge of rs 1299 and when i checked about that on my online account then i came to know about this one assist and before that i never got any call from them nothing. So i think this a fraudulent charge to one assist. I dont want this service of one assist and they have got no authorisation to charge my account without my permission.br...

I received sms from hdfc bank and they just given information about one assist plan after than they automatic activated this plan and deducted rs-1303/- from my credit card. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money.

Name: abbireddy ramakrishna
Relationship no : 1933282
Membership id: [protected]...

Hi team - one month back one assist team has called me regarding one assist service and benefits, at that time i refused that service but, today i got a message that the service has been activated and the amount debited from my account rs: 1299/-
Please deactivate that service and return my debited amount on priority my card ending number was 8317....

Dear Sir,
I am an HDFC bank credit card user and my card number is4893xxxxxxxx0960. The bank has auto debited an amount of 1799n on April 15th 2017 without my knowledge.And I don't want this membership so cancel the membership and refund the same.
Deactivate / Cancel & refund (Membership number [protected] & relationship number 881132)
Please take necessary action and refund the same as early as possible.
br...

Dear Team One Assist,

Today I received my Phone after repaired but Mike is still not replaced while I wrote in claim request.

You replaced my touch screen while
I did not write about it, my touch screen was ok, I make demand only for my mobile body and mike that I wrote My voice is not going to other side due to liquid damages.

You had to get replaced my mobile mike and body only.
br...

I gave my handset in perfect condition (Pic attached) to oneAssist cos my screen was getting blurred and there were no physical damage. They broke my handset and try to deliver it to me. when I refused they took it back and then kept it for 2 months. after 2 months they tried to deliver it again but I refused again because the phone was still on broken condition (broken from Oneassist Side). then they sent it via courier in my office when...

I have submitted my mobile to one assist for screen damage. However hand set was in fully working condition. It has been more than one month and I havent got anything.

They are giving my handset value back after 40% depreciation and not repairing my handset. So I would like to tell you guys that do not trust on this company.

They are delaying process knowingly and then force you to sell your mobile on lower...

Dear Sir,
We have Senior Citizen Savings Scheme with ICICI BANK, Setor 7, Dwarka, New Delhi. The details are given below & 15H was submitted along with the papers for SCSS, but TDS was deducted & balance amount of interest was deposited in our accounts in April 3, 2017.
A complaint was made through your ICICI Bank official & directly to customer care as advised on 12th April & 17th April, 2017. However no reply was given regarding...

With reference to my service request no 1813091 I had submitted a claim for my damaged handset to One Assist on 5th March 17 for repair and after taking approval from insurance company they got my handset repaired and delivered to me on 29th March 17. After a week o[censored]sage we were experiencing some slowness and handset was getting hanged and then suddenly on 10th April the handset powered off and was not charging at all. Initially, we thought...

Hi all,

When i put my mobile on charge suddenly vibrant came and it fall away from table so my charging port was damages it needs to shake atleast to get charged every time so i have the MI protect scheme so i raised a complaint after 1 month follow up they taken my mobile for service.

But after that they said your claim was rejected you didnt take care of your mobile they said. If we are putting charging means...

This is Anandharaman, My oneassist
service reference ID 1687670.
In January 2nd I give my mobile for insurance claim, after some days from your side I got a call about BRR amount. For that I said that I don’t need money, give back my mobile.(declaration of mobile claim)
Oneassist member said that you have to mail to
leena.[protected]@oneassist.in
After some days someone from one called and tell that mail to siddharth.[protected]@oeassist.inbr...

Hi
I have bought an insurance of my iphone from OneAssist. I have given them around 6K as premium.

My iPhone is damaged, and they are not serving or registering my case. They are saying the IMEI numbe is not updated in their record. They had replaced my iphone earlier -- and had given me a letter with old/new IMEI number - -how can they deny that they dont have the updated IMEI number.

The letter that...