OneAssist Consumer Solutions Complaints & Reviews

I want to know the status of my refund. I called your customer care about refund they told me that our cancellation team will call you within 48 hours but it past around 5 days but no call is generated for me and no response is given me by your end about my refund. Whats the matter please clarify me. Refund my money as early as possible because bank charged me extra for this policy as dial an emi. Refund my amount ealry otherwose i have to...

My display got broken and Iodged a claim. One of the executive called me and told that they will pick up the phone from my home. I asked them about the complete process and they told me that they will take the phone to one of its center. As it was not that much convincing, I asked them to deposit my phone myself to the respective service center. They completely denied. I asked them where they will take my phone, they denied to give any information....

Hi,

I purchased a mobile hand set of redmi-3s on dated 15th sept 2016 along with mi protect, the insurance cover provided by the one assist, on 17th of april my hand set got damaged and lodged a complaint on customer care of one assist with complaint reference no-1933572 on dated 23.04.2017 but its really pathetic experience dealing with such kind of insurance company, after doing all required formalities for taking insurance...

My mobile has been picked up on 5th june... N yet it's pending for approval...!
N when i called customer care... They are sayin ur mobile will not get back... It is ours... So now what i have to do... It costs 70000
They are sayin purchase new mobile... It's gone!
It's fraud company... Plz never ever insure ur mobile from this company...!
Everyday when i call... They say me... Tht it's non working day... And on...

Actually i was applied credit card recently and i got it after few days i got a courier or one assist membership.. Without any intimation i got this courier and 1300rs was cut through my credit card for this i was called to one assist customer care there is no service they are providing... I want my refund of 1300 rs as soon as possible otherwise cancel my credit card...
This is chakith from karimnagar, telangana...

Dear Sir,
I have requested one assist membership only for last year (2016). For this year i have not given any request for renewal though it was auto renewed and an amount of 1799 was debited from my HDFC credit card account without getting any verbal confirmation from me instead one assist team had simply renewed it by sending a mail. Now-a-days many o[censored]s are not checking personal e-mails often. Thus i didn’t check my mail so...

I have raised a claim[protected] on 8th of april... I have submitted all the required documents for the claim on the very same day... Hey informed me to take print out of claim documents from the link... As i tried, the link was not working i immediately informed them. They said that i'll receive courier from their end for claim documents... I was outof station from
My pickup place on 28th april... As my phone was not able to take...

Dear one assist,

As per your word my refund (Service request no. 1997875) should be reflect in my account by 27-may-2017, but i have't get the refund yet.

May i know the status for delay...!!!

My billing date is at my door step & i am not going to pay the amount for
Which i am not responsible.

This is a very worst experience with you...

Looking for your replay......

Dear Sir, I am getting mail from one assist your membership 1799 plan will get auto renewed but I don't want to continue this plan i contacted one assist customer care thrice and registered complaint for cancellation of my membership but still now i didn't get any response from one assist so I request you to please consider my complaint and cancel my membership and I also request you to don't deduct amount from my card xxx xxx xxxx 6119 kindly...

I'm using hdfc credit card. I have rquested cancellation of this plan but they are we cant cancel this plan. As i requested for cancellation on next day when plan get activated

Kindly cancel this plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same.

Deducted date : 19 may2017
Name-nitin hodgar
Mobile no-[protected]
Mail [protected]@gmail.com...

Dear sir/madam,
I want to close my one assist policy which is automatically activated with my hdfc credit card ending no. 5246. My mobile no. Is [protected] please close this policy because this service is activated on my credit card without my consent. Charges are automatically deducted from my account. I am not interested to this one assist policy, so kindly close this policy and refund my amount 1299₹....

Hello sir/madam,

I am ashish bhimrao mohite your proposed customer. You have allotted me relationship no 1381871. I am customer of hdfc bank. I don't want to be associate/participate in one assist. The amount of rs 1799 deducted from my credit card for privilege-individual. It requested to terminate the pan & refund my deducted amount immediately....

My story. - in december 2015 i have opted for mi protection plan from one assist and as per the plan if my gets damaged accidentally then one assist is responsible to repair my phone so, to repair or to change damaged screen of my phone i raised a request in oct 2016 and my phone was picked up by them and i was been given a One Assist Service Request number 1627803. They told insurance company has rejected your claim. after long waiting nearly...

Hello Team One Assist,

I got a call from HDFC regarding activation of insurance. I had initially thought that the plan is from HDFC. However as they failed to mention to me that the insurance is by OneAssist and as I am not interested in continuing with the plan as they opted for a 3rd party without revealing the company and without my consent for the same, I request you to immediately cancel the plan and refund my money.br...

I want to close my one assist policy which is automatically activated with my hdfc credit card ending no. 1801. My mobile no. Is [protected]. Please close this policy because this service is activated on my credit card without my consent even i didnot get my credit card yet and charges are deducted from my account. Close this policy and refund my amount 1299₹ otherwise i will take this matter to the consumer court. This is a really bad service...

My relationship number is 973924 and claim number is SR#1815460. The reason I am writing to you is that my claim has been delayed for very long.I didn't even get a courtesy handset from their end for the interim period. Going by the company's tagline "Live Uninterrupted", my life has come to a dead end, being without a phone.I am facing huge emotional turmoil due to this and would not mind taking this case to the court of law if prompt action...

Hello sir,

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 18.33hrs. 27 may...

Hello there

I received sms from hdfc bank that one assist membership fees has been debited from my credit card to one assist plan. Without my concent and permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
I had called the customer service they informed me that query has been sent to concerned department,...

I have purchased mi note 4 along with the handset i have also bought mi protect plan, unfortunately hanset hads damaged and raised the claim for the same service request number 1953622. And membership id :[protected]

According to the policy they have to give the handset witin 15 days but it has been 3 weeks no updae from one assit when ihave tried to call them claim relationship officer ms. Jyothi shetty either doesnot respond...

I have recieved a mail from ONe Assist on my gmail [protected]@gmail.com to renew my one assist subscription.i am not interested in further renewal.pls unsubcribe me from the plan forever.I forwarded a mail to [protected]@oneassist.in on 27.05.2017 but even after that they have deducted the subscription amount on 29.05.2017. i recieved a reply from them saying that

"Dear Ms. Vanaja,

Greetings from One assist...!br...