OneAssist Consumer Solutions Complaints & Reviews

Hello OneAssiste,

I received mail from OneAssist yesterday 7th may of 2017.
I'm using HDFC credit cardand you oneassist without any intimation or
without my permission you Rs. 1299/- deducted from my credit card.

Please remove this useless services from credit card. I'm not
intrested this services.
Deactivate this service as soon as possible and refund my money.

I hope...

I never applied for one assist policy but i got activated automatically without my knowledge with hdfc credit card. I got. To know about it only after i got an sms regarding charges.

I called one assist customer care. The service is very very bad. But somehow i managed to get it deactivated. And got refund of my first installment of total amount of 1299. But now one assist deducted rs. 650 as cancellation charges of my policy....

I have taken Mobile insurance from One assist and they act as a middleman for Insurance and OnePlus. Believe me taking insurance from one assist was the biggest mistake of my life.

They have set of foolish and inexperienced people in their team who cannot analyze the complaint.

My handset was damaged as it accidentally fell from by bed back while I was sleeping and now they are saying it is negligence and they...

Hi
I am kamal mitra. I am a new user of hdfc credit card. I had received my card 27th may, 2017. On 6th may 2017, rs. 1299/- was deducted from my available balance and the transaction details are only showing when i am logging through net banking option. The transaction was being made for one assist plan. I had received no sms or email regarding this. I am strongly objecting to this and requesting to refund the balance on immediate...

I am an hdfc bank credit card user. The one assist service has been activated on this card ending 9412 and inr 446 are debitted every month for the same. I have not activated any such service and this has been done without my permission. Pl refund the sum to my account asap and deactivate the one assist service.

Name - vaidehi parikh
Mobile -[protected]...

Company asks to upload photos of my damaged phone and my govt id when i clearly said that i dont have another phone to take photos. To that they ask me to go to a photo studio to get a photo. When they can send a person to pick up the phone why cant he take the documents needed. So, as far i don submit the documents i cant cliam it seems. Which means that i wasted 800 on this stupid insurance company. They wont say all this while getting...

I have applied for my claim because my mobile got dropped from my pocket while i was running in the park.
And the have rejected my claik and they gave me the reason that i did not use any safe gaurd to protect mobile in mail. And i also got a call for my claim and executive told that you should have zip in your pocket. They are giving very stupid reason because they all know that my insurance will expire soon.
I mailed them...

I called oneassist two days ago and i was told that i would receive a call from one assist within 48 hours regarding the cancellation of an insurance policy. But i have not received any call yet. First of all, i had no clue how this policy got activated. It has been done without my consent. I received a kit from one assist on 4th april 2017 but i did not apply for that. I was completely unaware of the fact that i had to pay the purchase amount...

I purchased oneassist insurance complaint for my iphone7. At the time when i purchased insurance policy i was informed that the service will cover all sorts of damage even liquid damage or screen damage
.
Recently my phone by mistake fell into the water bucket and got damaged. When i approached the company i was informed that the phone was mishandled and hence they cannot process my claim.

Note: insurance policies...

This company is not responding company, they don't update the customer, they only know how to fool the customer, how to waste their time.

No proper service after selling the company's product.

No respond from the company's side.
Wrong commitments from the company's side, they tell that they follow the terms and conditions, my foot they don't follow the terms and conditions, I don't think so their employees...

I had Mi3 Xiaomi handset. I purchased mobile insurance at TVS electronics which is tie-up with One Assist for mobile insurance.
Once my mobile fell down on road. Thinking I had the mobile insurance I applied for the same and One Assist people took the mobile along with extra monwy (overall I paid around INR 1200.00 /-).

It's now more than a year that my mobile is with bloody One Assist insurance company. They didn't...

Hello

I received sms from hdfc bank that rs.1299/- has been deducted from my credit card to one assist plan. Without my permission... I also received a sms from one assist team. I don't even know about the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is a really criminal and fraud. Plz deactivate this plan and refund my balance as soon as possible. Plz understand it and do...

Ref. To above i have received ur kit today of the insurance coverage on my card which was not asked by me n without permission u have renewed my the insurance n debit my ac by hdfc i have already informed me the hdfc bank n call ur executive officer. I am returning the kit pl ask hdfc bank that i have cancelled the insurance n they shold credit my account the surprising non o[censored] have called me or tell me how much money is devoted till date....

They took my phone on 21st april and promised me that i shall get a courtesy handset in 3-4 days but nothing has arrived yet now they are saying that i will not get handset because it is not available now. They don't have any tentative date to give my phone back. My claim # is 1900940. Representatives don't know english, they never understand what i say, please get me my phone back...

I made a complaint nd submitted my all document online on oneassite side. But i don't have invoice nd for that i made a mai on happytoassiste side and accept the term nd condition of company i. E rs 1500 or 10% of repair charges which ever is higher. Still my phone is not picked from my side. It's around almost 2 month has gone for first day of my complaint....

Hello,

Please say the correct description. You will mention the catalogue book only liquid and demage service. But your process very very very bad. Now you didn't send the temporary hand set. Your company only cheating the customer, you aren't proper commitment. Our company didn't follow the insurance properly. If you don't service my mobile please refund my insurance amount. I am waiting for only five days you didn't send...

I never started or wanted service from oneassist still they are deducting from my bank account, and when i asked them to closed the service they started convincing me for the discount offer and wasting my time after so many conversations with different people the finally agreed to closed my service, still aftger that they deducted 1799 from my account, now what should i do, suggest

and kindly look into this matter asap...

I have request for claim for my iphone 7 on march 28th, its been more than 30 days there is no response from oneassist and i am fed-up with process they are trying to keep the things drag or trying to reject it, now i requested for my device back but they haven't provided my damaged device till now if i called support or mailed them they are always saying wait for some time. i really dont understand what exactly some time means ? some time...

Hi Team
My device has been repaired from an unauthorised service centre and has screen and network issues. Also, due to this the warranty is now void.
I want reason for not getting the device repaired from an authorised centre and seek compensation in full amount of the device.

I am trying to register my complaint with one assist team. However the after sales response is completely pathetic....

I made complaint on 11 march but my phone was picked on 05 april now one month has been passed but your executive sonali on last 29 april said phone will be delivered on 02 may, on 2 may I called again ms sonali said it will be delivered on 3 may. I called on 3 may mr ajeel said phone is on delivery stage and he don't know when it will be delivered.
Now you count the days from 11th march and which is keep on passing. Nearly two months.br...