OneAssist Consumer Solutions Complaints & Reviews

Dear Sir,
I am a new credit card user and my credit card number ending with 0628. I have applied online for credit card and I have got my credit card. After a few day I have got a credit card statement with Rs.1299/-debited from my credit card against one assist MFEE. I have inquired about this facility and came to know that my credit card is not registered with one assist service and I have got a message yesterday from VM assist that my credit card is not registered.
In the same connection I would like to draw your kind attention that I did not choose any service for my credit card while applying for credit card online so this is my humble request to you to either waive this one assist mfee from my credit card account or cancel the credit card, I don’t need this credit card any more.

I am jilani syed and I bought MI4i mobile from snapdeal on 12th october 2015 and my mobile suddenly fell on ground while driving and it is having issues like rebooting and hanging since december 2016.

I am having MI Assist Insurance for my mobile so i submitted my claim on 12/12/2016 and my claim id is 1697094.
The insurance company prepared a repair estimate of 4, 751 rupees on 17/01/2017 and sent insurance papers for approval.
They rejected the claim saying that the IMEI mentioned on DH does not match with the data on 17/02/2017.

I called One Assist customer support team and there is no proper reply from them so i mailed them on 18/02/2017 and there is no reply from them.
One Assist sent my Mobile back on 04/04/2017 after 2 months of claim rejection and when i received my mobile screen is found damaged.

In this process of 5 months my mobile IMEI number had been changed by one assist.
Kindly have a look into this issue and reply me if you have any queries.

While taking insurance we feel satisfied with the promises but when we file a claim they will show there true colours. The one assist customer care service is pathetic when ever we raise issues they will say sorry and after a while they will keep the call on hold and after some time the call will disconnect. They won't recall you and they are not interested to hear your issues. Worst customer service.

I have raised companies against Oneassist in this website. I got call from[protected] mobile number and asked about complaints then I have explained history then he asked my payment card details like card number, ccv, validity of card. I trust this website that's why I raised complaint otherwise I will choose consumer court. I need proper information about my compliance other than will meet legally against your website.

I have raised a claim against liquid damage of my Lenovo Vibe K5 Note 8 months back for 6-7 clearly specified issues with details.

1st time it took 45 days for the device to be returned back to me. They could rectify only 1 issue out of 7. I raised the complaint at the immediate moment for the same. They had their internal discussion for another 45 days and decided to re-pickup the device.

2nd time also they took around 40 days to deliver the device. The strange thing here is i received the device in same condition which was delivered after 1st time with only 1 out of 7 issue resolution infact this time device's condition was worsened than before. I again had to call up immediately to not to delay. This time they took 3 months to decide for next re-pickup.

3rd time it went on for around 15 days and as expected got the device the way it was picked up.

Even after 3rd time re-pickup, the device's condition is still the same and the device now is completely worsened and the reason specified was we can't repair the device in this condition which was due to their negligence only.

They created the reason on 2nd pick up and now in 3rd pick up they denied considering that as reason for furthur servicing of the device.

I would request the head of this forum to give the justice for my case. I had to literally followup them like anything. Almost 4-5 times calls a day from last 8 months. Always they used to say the case is in offline mode and we don't have status and all. These guys are not even responsible to respond back properly to customers. I even have a mail chain showing their negligence from last 8 months.

I got fed up completely - PHYSICALLY, MENTALLY, PROFESSIONALLY and what not. It was even a night mare for me from these many days. I would need the resolution as early as possible now, else I WOULD PROCEED LEGALLY AS I HAVE ALL THE VALID PROOFS AGAINST ONE ASSIST.

Concerned Persons involved were
Charles.David
Jayendra
Misha Momin

Relationship # : 1311273

I'm using hdfc credit card and my account is activated with one assist mfee and charged amount 1299 rs with out my knowledge. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account.

Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
And hdfc bank also has to recheck this issue with the auto payment modes.

So request you to please cancel this activation against my credit card, and refund my money also.
Relationship no with one assist : 2129592

Thanks
Shilpa

Sir,

I didnt got any call from one assist regarding their plans, but they charged me 1299 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 7234. Other wise cancel my credit card, i don't want to spend money on all these things. I dont want these plan at all i did not get any valid info from your costumer care

Name: dipesh redkar
Phone number: [protected]
Policy no: [protected]

One assist called me few days back and i sent them so many mails for not activating this plan and they replied back that my number is not registered for this plan.
Still after few days one assist has activated and charged me rs1299 from my account without my consent. I want you to cancel my subscription and refund my money as soon as possible. How can you charge me without my permission? Please deactivate and return my rs1299

Whats going onn with this company?
After my last complaint here when i stated that the insurance company rejected my claim with a false reason as it was not a willful negligence but clearly an accident and the handset was well protected from sides as well... I had a conversation with mr. Satya prakash last week he told me that the claim will be sent to the insurance company for reconsideration and since then he never pics the phone up and no sort of reconsideration have been initiated its more then a week now.

I will be sending a legal notice by tomorrow to mr. Subrat pani (Ceo) at his address as well as to the corporate office of one assist untill and unless i get an update regarding my claim status on my email id by today evening.

Akshat sharma
Relationship no : 1567243
Email - [protected]@yahoo.in

The worst service of any company i've used so far. I filed for a claim of my redmi note 3 (Silver, 32gb) on march 4th 2017. My phone was picked up for service many days later and my claim failed on 4th of april stating the reason as claim not required because customer is underage. I was ok with it and, waited for the return of my phone for a week. When it did'nt come i called the customer service and they assured me that i will recieve an update from their team in 48hrs and my phone will be returned. I did'nt recieve any updates for 4 days. So, i called customer care again, same answer. It's 25th may 2017 that i am writing this complaint and've called them more than 15 times. I get the same answer everytime, you will get an update in 24-48hrs. And i have'nt got a single update yet. It is mentally harassing and i feel helpless. I am starting to believe (After reading other complaints on this site) that this company is made for stealing phone from clients.
Relationship no.872892
Membership id-[protected]
Service request no.1817376

I am hdfc credit card holder. Never opted for your service.
Tried to call u guys and connect but got no good response.
My relationship no: 2034384/-
I am an advocate so know what are the normal and conditions.
Return my money else i have enough time to take necessary legal action against your company.

I have all the call recording too.

Earn legally and ethically. Don't look for others hard earned money.
Sarva jana sukhino bhawanto...

Hi,
I am a hdfc credit card holder, the bank has auto debited rs.1299 from my credit card number ending with xxxxxxx0377 with out my authorization on date 06/05/17 and i dont want this membership so cancel the membership and refund the same.
I have daily called customer care[protected], they reply that the cancellation team will call within 48hrs on working days and will refund the total amount of rs.1299, but very sad to say that till now, it is more than 10 days, no confirmation call is receive. It is a fraud service.
Relationship number : 2027084

Hi,

My mobile with HTC desire 526g plus has slipped from the hand while calling to a person and display glass broken and touch is not working, and mobile is covered under insurance warranty, this is the first claim, i have faith on one assist saying that my mobile will be claimed under one assist insurance policy and my mobile will be back as new as when i purchase, So please do needfull on this claim.

Sir,

I didnt got any call from one assist regarding their plans, But they charged me 1299 towards subscription. I just don't want the subscription and please cancel my subscription for my HDFC credit card ending with 9366.Other wise cancel my credit card, i don't want to spend money on all these things.

NIRMAL PATIDAR
MOB [protected]
EMAIL- nir.[protected]@gmail.com

Have purchased the insurance policy from one assist along with my phone over a month back. One week post the purchase the screen developed a crack on the screen due to accidental damage. The said company has not been able to provide a resolution to the case in over a month, the status of the claim has not moved for over a month now. Any number of calls or mails always elicit the same response promising delivery the next day, however no movement yet.

Hi,
I received sms from hdfc bank on[protected] that rs-1299/- deducted from my credit card to one assist membership fee.
Without any intimation how you have deducted the amount from my credit card xx1035.
Last year only i requested you to cancel this, but you said it will continue for 1 year and next year it will cancel. But again you have deducted from credit card.
How you ppl are debiting from my credit card...

My customer ID is 1960158.
I have taken an Motorolla G4plus Mobile phone from amazon on 19th April, 2017 along with i have also bought the insurance plan of your company. Invoice of both have attached for your perusal.

Since i was out of station, my brother kartik somani have put the claim on my behalf and made all formalities as required for same but the claim was rejected by your company on the ground of being Kartik Somani is minor.

Neither Kartik Somani is the legal owner of Mobile Phone nor insurance plan as invoice of both is attached to prove the legal ownership of the phone.So, rejecting the claim on ground of Kartik Somani is minor is totally void-ab-inito.

I have also made a call to customer care number on 16, May 2017, where the your executive have an ensured a call from his manager on this issue within 48 hour which even i have not received.I am very disappointed with services and commitment level from your end. Giving a false and wrong commitment to customer is totally not acceptable.

Thereafter i again make a call for same for which they again commit a call from manager, not received yet again. Even i dropped the mail for same issue for which also i have not received the same.

This is probably my last step reach you. Thereafter i will definitely opt for all the possible legal action towards such a fake commitments.

Best Regards
CA Vivek Somani

I have purchased insurance for my mobile on 06-august-2016 to my mobile costs 12000 and unfortunately it was damaged on 26-april-2017 so i raised a claim request after high pressure the mobile was picked up on 14-may-2017 but still they are saying the item not received to oneassist, but when i tried to track with ecom express it was delivered successfully on 18-may-2017.

They took all my details when i was applying for insurance but every time when i call them they are saying your details are not updated wih us.

Still they are postponing my claim request so please helm me to get my product back...

In one assist my login id: ramki. [protected]@gmail.com
Name: rama krishna cettymalla
Relationship no : 1185359
Contact no: [protected]
Address:
2/82, bandlaguda jagir, near grampanchayat office, gandipet mandal, hyderabad

I bought mobile through mi.com, at the time of purchase i was mi protect (Insurance company is one assist). When i check with one assist website my name, date of birth and mail i'd totally wrong. I have contacted customer service many times they have not given proper information to change wrong one. Then i prepared to cancel my policy they haven't responded properly. Kindly guide me to cancel the policy and get back my money.

I have purchased iphone in the month of january, 2017 and insured it with oneassist. I have submitted the documents for initiating the claim process on 12th may, 2017 due to some problem in the phone. I have submitted all the requisite documents as desired. They were not clear with invoice i have submitted.in view of this, i have submitted online copy of bill to correlate. Again they emailed that you are requested to submit invoice again. This gameplay continued 2-3 times and any sincere person who wants to clear the initiating process could have been started it by now. So 8 days have been passed till now and ridiculously they have promised 12 days guarantee to complete the insurance claim process. Some where down the line i have started reading reviews of insurance claim, people are giving one star rating to it and complaining that it took 2-3 months in the process and then too the handset received after repair is not working. I have lost all my trust in the process, i have become suspicious to whether to submit my handset or not.
Biggest setback is that i have paid around inr 3600 for the policy which i am feeling like i have thrown it away. This sort of companies are running without any check. It really shattered my confidence. I think i should highlight this issue to the pmo office, otherwise all other people who are taking policy from this company will feel cheated.

Dear team,

I am a hdfc credit card holder, the bank has auto debited rs.1299 from my credit card number ending with xxxxxxx2980 with out my authorization on date 07/05/17 and i dont want this membership so cancel the membership and refund the same

I urge oneassist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done without my authorization or consent! If not, i'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Charnjeet sharma