OneAssist Consumer Solutions Complaints & Reviews

I want to close my one assist policy which is automatically activated with my hdfc credit card ending no. 1801. My mobile no. Is [protected]. Please close this policy because this service is activated on my credit card without my consent even i didnot get my credit card yet and charges are deducted from my account. Close this policy and refund my amount 1299₹ otherwise i will take this matter to the consumer court. This is a really bad service...

Hello there

I Received SMS from ICICI BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission. I also got an SMS from one assist team saying that my plan got extended successfully. But for the first when it deducted, your customer care person has told that its been activated for you and refund not possible and he also said that while they get back to me for renewal they can cancel my account....

Hi,

I had purchase oneassist mobile insurance plan on 17 apr, 2017 and i cancelled my plan on[protected]. As per the policy, if customer cancel plan before one month of activation date, full amount would be refunded.

Oneassist team confirmed my plan cancellation on 16-05-17. They informed me about my full refund and asked me to share my bank details (Shared on[protected]. I had sent multiple emails on status...

I called to customer care to submit my claim, they said that your previous claim has not closed, we will close it in 48hrs and then you can raise new claim. They have not closed my old claim in their system from six month. nobody knows why. I called customer care 4 times in 8 days still they have not closed my old claim and only response was wait. I asked them to connect me with their seniors, every time response was we can not connect now...

Dear Sir,
I am a new credit card user and my credit card number ending with 0628. I have applied online for credit card and I have got my credit card. After a few day I have got a credit card statement with Rs.1299/-debited from my credit card against one assist MFEE. I have inquired about this facility and came to know that my credit card is not registered with one assist service and I have got a message yesterday from VM assist...

I am jilani syed and I bought MI4i mobile from snapdeal on 12th october 2015 and my mobile suddenly fell on ground while driving and it is having issues like rebooting and hanging since december 2016.

I am having MI Assist Insurance for my mobile so i submitted my claim on 12/12/2016 and my claim id is 1697094.
The insurance company prepared a repair estimate of 4, 751 rupees on 17/01/2017 and sent insurance papers...

I have raised companies against Oneassist in this website. I got call from[protected] mobile number and asked about complaints then I have explained history then he asked my payment card details like card number, ccv, validity of card. I trust this website that's why I raised complaint otherwise I will choose consumer court. I need proper information about my compliance other than will meet legally against your website....

I have raised a claim against liquid damage of my Lenovo Vibe K5 Note 8 months back for 6-7 clearly specified issues with details.

1st time it took 45 days for the device to be returned back to me. They could rectify only 1 issue out of 7. I raised the complaint at the immediate moment for the same. They had their internal discussion for another 45 days and decided to re-pickup the device.

2nd time also they...

I'm using hdfc credit card and my account is activated with one assist mfee and charged amount 1299 rs with out my knowledge. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account.

Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
And hdfc bank also has to...

Sir,

I didnt got any call from one assist regarding their plans, but they charged me 1299 towards subscription. I just don't want the subscription and please cancel my subscription for my hdfc credit card ending with 7234. Other wise cancel my credit card, i don't want to spend money on all these things. I dont want these plan at all i did not get any valid info from your costumer care

Name: dipesh redkarbr...

One assist called me few days back and i sent them so many mails for not activating this plan and they replied back that my number is not registered for this plan.
Still after few days one assist has activated and charged me rs1299 from my account without my consent. I want you to cancel my subscription and refund my money as soon as possible. How can you charge me without my permission? Please deactivate and return my rs1299...

Whats going onn with this company?
After my last complaint here when i stated that the insurance company rejected my claim with a false reason as it was not a willful negligence but clearly an accident and the handset was well protected from sides as well... I had a conversation with mr. Satya prakash last week he told me that the claim will be sent to the insurance company for reconsideration and since then he never pics the phone...

The worst service of any company i've used so far. I filed for a claim of my redmi note 3 (Silver, 32gb) on march 4th 2017. My phone was picked up for service many days later and my claim failed on 4th of april stating the reason as claim not required because customer is underage. I was ok with it and, waited for the return of my phone for a week. When it did'nt come i called the customer service and they assured me that i will recieve an...

I am hdfc credit card holder. Never opted for your service.
Tried to call u guys and connect but got no good response.
My relationship no: 2034384/-
I am an advocate so know what are the normal and conditions.
Return my money else i have enough time to take necessary legal action against your company.

I have all the call recording too.

Earn legally and ethically. Don't look for others...

Hi,
I am a hdfc credit card holder, the bank has auto debited rs.1299 from my credit card number ending with xxxxxxx0377 with out my authorization on date 06/05/17 and i dont want this membership so cancel the membership and refund the same.
I have daily called customer care[protected], they reply that the cancellation team will call within 48hrs on working days and will refund the total amount of rs.1299, but very sad...

Hi,

My mobile with HTC desire 526g plus has slipped from the hand while calling to a person and display glass broken and touch is not working, and mobile is covered under insurance warranty, this is the first claim, i have faith on one assist saying that my mobile will be claimed under one assist insurance policy and my mobile will be back as new as when i purchase, So please do needfull on this claim....

Sir,

I didnt got any call from one assist regarding their plans, But they charged me 1299 towards subscription. I just don't want the subscription and please cancel my subscription for my HDFC credit card ending with 9366.Other wise cancel my credit card, i don't want to spend money on all these things.

NIRMAL PATIDAR
MOB [protected]
EMAIL- nir.[protected]@gmail.com...

Have purchased the insurance policy from one assist along with my phone over a month back. One week post the purchase the screen developed a crack on the screen due to accidental damage. The said company has not been able to provide a resolution to the case in over a month, the status of the claim has not moved for over a month now. Any number of calls or mails always elicit the same response promising delivery the next day, however no movement...

Hi,
I received sms from hdfc bank on[protected] that rs-1299/- deducted from my credit card to one assist membership fee.
Without any intimation how you have deducted the amount from my credit card xx1035.
Last year only i requested you to cancel this, but you said it will continue for 1 year and next year it will cancel. But again you have deducted from credit card.
How you ppl are debiting from my credit card...

My customer ID is 1960158.
I have taken an Motorolla G4plus Mobile phone from amazon on 19th April, 2017 along with i have also bought the insurance plan of your company. Invoice of both have attached for your perusal.

Since i was out of station, my brother kartik somani have put the claim on my behalf and made all formalities as required for same but the claim was rejected by your company on the ground of being Kartik...