OneAssist Consumer Solutions Complaints & Reviews

I have raised a claim[protected] on 8th of april... I have submitted all the required documents for the claim on the very same day... Hey informed me to take print out of claim documents from the link... As i tried, the link was not working i immediately informed them. They said that i'll receive courier from their end for claim documents... I was outof station from
My pickup place on 28th april... As my phone was not able to take calls untill 2 week of may... It seems they have tried to contact me for pickup... I have taken the call and said to postpone the pickup... Ihave even written a mail on this regard... When the last attempt was made i was available at my place still they say i was not available.. N now today 29th may they called to state my claim is closed.

...

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Dear one assist,

As per your word my refund (Service request no. 1997875) should be reflect in my account by 27-may-2017, but i have't get the refund yet.

May i know the status for delay...!!!

My billing date is at my door step & i am not going to pay the amount for
Which i am not responsible.

This is a very worst experience with you...

Looking for your replay...

Dear Sir, I am getting mail from one assist your membership 1799 plan will get auto renewed but I don't want to continue this plan i contacted one assist customer care thrice and registered complaint for cancellation of my membership but still now i didn't get any response from one assist so I request you to please consider my complaint and cancel my membership and I also request you to don't deduct amount from my card xxx xxx xxxx 6119 kindly solve my problem as possible as early My registerd mobile number for one assist [protected] alternate mobile number to contact [protected] and registered email id [protected]@gmail.com

I'm using hdfc credit card. I have rquested cancellation of this plan but they are we cant cancel this plan. As i requested for cancellation on next day when plan get activated

Kindly cancel this plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same.

Deducted date : 19 may2017
Name-nitin hodgar
Mobile no-[protected]
Mail [protected]@gmail.com

Dear sir/madam,
I want to close my one assist policy which is automatically activated with my hdfc credit card ending no. 5246. My mobile no. Is [protected] please close this policy because this service is activated on my credit card without my consent. Charges are automatically deducted from my account. I am not interested to this one assist policy, so kindly close this policy and refund my amount 1299₹.

Hello sir/madam,

I am ashish bhimrao mohite your proposed customer. You have allotted me relationship no 1381871. I am customer of hdfc bank. I don't want to be associate/participate in one assist. The amount of rs 1799 deducted from my credit card for privilege-individual. It requested to terminate the pan & refund my deducted amount immediately.

My story. - in december 2015 i have opted for mi protection plan from one assist and as per the plan if my gets damaged accidentally then one assist is responsible to repair my phone so, to repair or to change damaged screen of my phone i raised a request in oct 2016 and my phone was picked up by them and i was been given a One Assist Service Request number 1627803. They told insurance company has rejected your claim. after long waiting nearly 5 MONTHS i got my un repaired phone. not in a condition to touch of screen. i questioned them about the condition of my device They given me another Service Request number 1723810. and this complaint was raised in march 2017. Since then i have been continuously mailed/calls them for status of the complaint but they have made false promises every time by saying your request has been taken, we are working on your request, please wait for 48 hours for further updates, our senior will call you and update you, you will be informed by mail or messages. 1st photo i sent mobile to one assist in a condition at least i can watch display, incoming calls (little scratch in the corner)
2nd photo you people can see we cant see incoming calls we cant touch

Hello Team One Assist,

I got a call from HDFC regarding activation of insurance. I had initially thought that the plan is from HDFC. However as they failed to mention to me that the insurance is by OneAssist and as I am not interested in continuing with the plan as they opted for a 3rd party without revealing the company and without my consent for the same, I request you to immediately cancel the plan and refund my money.

HDFC Diners Club Rewardz
Relationship #2128929

Kindly note that I am not interested in your service and hence do the needful immediately.

I want to close my one assist policy which is automatically activated with my hdfc credit card ending no. 1801. My mobile no. Is [protected]. Please close this policy because this service is activated on my credit card without my consent even i didnot get my credit card yet and charges are deducted from my account. Close this policy and refund my amount 1299₹ otherwise i will take this matter to the consumer court. This is a really bad service from your team...

My relationship number is 973924 and claim number is SR#1815460. The reason I am writing to you is that my claim has been delayed for very long.I didn't even get a courtesy handset from their end for the interim period. Going by the company's tagline "Live Uninterrupted", my life has come to a dead end, being without a phone.I am facing huge emotional turmoil due to this and would not mind taking this case to the court of law if prompt action is not taken from their end. Every time I call the customer service for claim status they tell me that the claim is pending for insurance company's approval and would take maximum 48 hours. All my friends who have used their service tell me that they are fraudsters.

Hello sir,

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 18.33hrs. 27 may 2017
Hdfc credit card no. Xxx2397
Oneassist relationship number : 2142029

Hello there

I received sms from hdfc bank that one assist membership fees has been debited from my credit card to one assist plan. Without my concent and permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
I had called the customer service they informed me that query has been sent to concerned department, the person was even not aware to which repartment... When i asked for complaint number or request number, he told me that is not available, he said i would receive a call from this team.

Please deactivate and refund my money asap
Date of incident : 27th may 2017
Oneassist relationship number : 1677121

I have purchased mi note 4 along with the handset i have also bought mi protect plan, unfortunately hanset hads damaged and raised the claim for the same service request number 1953622. And membership id :[protected]

According to the policy they have to give the handset witin 15 days but it has been 3 weeks no updae from one assit when ihave tried to call them claim relationship officer ms. Jyothi shetty either doesnot respond to call or giving false promises and cuts the call in between. And threatens to give the handset without repair if we follow up for more

Till date it is pending with insurance company and not specifing when i will get the handset.

Regards,
Rajendra.
[protected]

I have recieved a mail from ONe Assist on my gmail [protected]@gmail.com to renew my one assist subscription.i am not interested in further renewal.pls unsubcribe me from the plan forever.I forwarded a mail to [protected]@oneassist.in on 27.05.2017 but even after that they have deducted the subscription amount on 29.05.2017. i recieved a reply from them saying that

"Dear Ms. Vanaja,

Greetings from One assist...!

I have forwarded your membership cancellation request to the relevant department, so please wait for 5 working days, so that our relevant department will update you on the same.

If you have any more concerns, please feel free to contact us on our toll free customer care number :[protected], or write an email to us on our email id : [protected]@oneassist.in, we will be happy to help you.


Many Thanks,

Regards,

Aditya Mhashilkar

Team - One Assist

"
Relationship No.: 115144
Plan : Power Individual
Valid up to : 27/05/2017

So please look into this matter as soon as possible and refund my amount back to my account along with permanent discontinuance with the subscription...

I want to close my one assist policy which is automatically activated with my hdfc credit card ending no. 1801. My mobile no. Is [protected]. Please close this policy because this service is activated on my credit card without my consent even i didnot get my credit card yet and charges are deducted from my account. Close this policy and refund my amount 1299₹ otherwise i will take this matter to the consumer court. This is a really bad service from your team.

Hello there

I Received SMS from ICICI BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission. I also got an SMS from one assist team saying that my plan got extended successfully. But for the first when it deducted, your customer care person has told that its been activated for you and refund not possible and he also said that while they get back to me for renewal they can cancel my account. But now without my permission, the plan got renewed. I don't even know this and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
Date of incident: 6.18hrs. 26 May 2017
ICICI Credit Card No. 4xxx2001
OneAssist Relationship Number: 992479

Hi,

I had purchase oneassist mobile insurance plan on 17 apr, 2017 and i cancelled my plan on[protected]. As per the policy, if customer cancel plan before one month of activation date, full amount would be refunded.

Oneassist team confirmed my plan cancellation on 16-05-17. They informed me about my full refund and asked me to share my bank details (Shared on[protected]. I had sent multiple emails on status of my refund but didn't received any reply.

Today, i inquired about my refund which is still pending. Team says, your refund amount is processed with 50% of amount.

I request you to please provide the resolution to avoid taking this matter to next step.

Thanks,
M

I called to customer care to submit my claim, they said that your previous claim has not closed, we will close it in 48hrs and then you can raise new claim. They have not closed my old claim in their system from six month. nobody knows why. I called customer care 4 times in 8 days still they have not closed my old claim and only response was wait. I asked them to connect me with their seniors, every time response was we can not connect now but we will arrange callback which never come back.
This is very unproffesional and unacceptable behaviour.
I request oneassist to pls take action and correct the system.

Regards,
Jitesh
[protected]@gmail.com

Dear Sir,
I am a new credit card user and my credit card number ending with 0628. I have applied online for credit card and I have got my credit card. After a few day I have got a credit card statement with Rs.1299/-debited from my credit card against one assist MFEE. I have inquired about this facility and came to know that my credit card is not registered with one assist service and I have got a message yesterday from VM assist that my credit card is not registered.
In the same connection I would like to draw your kind attention that I did not choose any service for my credit card while applying for credit card online so this is my humble request to you to either waive this one assist mfee from my credit card account or cancel the credit card, I don’t need this credit card any more.

I am jilani syed and I bought MI4i mobile from snapdeal on 12th october 2015 and my mobile suddenly fell on ground while driving and it is having issues like rebooting and hanging since december 2016.

I am having MI Assist Insurance for my mobile so i submitted my claim on 12/12/2016 and my claim id is 1697094.
The insurance company prepared a repair estimate of 4, 751 rupees on 17/01/2017 and sent insurance papers for approval.
They rejected the claim saying that the IMEI mentioned on DH does not match with the data on 17/02/2017.

I called One Assist customer support team and there is no proper reply from them so i mailed them on 18/02/2017 and there is no reply from them.
One Assist sent my Mobile back on 04/04/2017 after 2 months of claim rejection and when i received my mobile screen is found damaged.

In this process of 5 months my mobile IMEI number had been changed by one assist.
Kindly have a look into this issue and reply me if you have any queries.

While taking insurance we feel satisfied with the promises but when we file a claim they will show there true colours. The one assist customer care service is pathetic when ever we raise issues they will say sorry and after a while they will keep the call on hold and after some time the call will disconnect. They won't recall you and they are not interested to hear your issues. Worst customer service.