OneAssist Consumer Solutions Complaints & Reviews

Hello
Recently i raised a request for claim for my damaged iphone 6s but one assist team is not accepting the claim and said that my imei number is not updated wiith them. But as i checked my emails and found that i have given the details with the screen shot with imei on jan 9 which they havent updated yet and now they are giving foolish reason that they dont believe in emails and update the details over calls only. I want to ask when you have asked for the details via email then why would i get them updated through call.
Also i want to ask when you have the imei screen shot in your mailbox which itself tells that you have the same in your records then why cant you verify that and proceed.

You have even mentioned in your terms and conditions that any notice made from the customer end should be in writing.
With this kind of service no corporates will enroll one assist for bulk insurances as being an hr personnel when i am facing this i will not want my fellows to face the same and have to figure out some other good and authentic options
Membership Id-[protected]

I want to know the status of my refund. I called your customer care about refund they told me that our cancellation team will call you within 48 hours but it past around 5 days but no call is generated for me and no response is given me by your end about my refund. Whats the matter please clarify me. Refund my money as early as possible because bank charged me extra for this policy as dial an emi. Refund my amount ealry otherwose i have to take action against you in consumer forum. This is a very bad services from such a reputed company like you.
Registered mobile no.-[protected]
SR. No-2026948
Credit card last four digits-1801

My display got broken and Iodged a claim. One of the executive called me and told that they will pick up the phone from my home. I asked them about the complete process and they told me that they will take the phone to one of its center. As it was not that much convincing, I asked them to deposit my phone myself to the respective service center. They completely denied. I asked them where they will take my phone, they denied to give any information. Also, I read the reviews where customers have not received the phone in the stipulated time. Now, I want my phone to be repaired from the service center where I will deposit the phone myself to service center.

Phone Number:: [protected]

Hi,

I purchased a mobile hand set of redmi-3s on dated 15th sept 2016 along with mi protect, the insurance cover provided by the one assist, on 17th of april my hand set got damaged and lodged a complaint on customer care of one assist with complaint reference no-1933572 on dated 23.04.2017 but its really pathetic experience dealing with such kind of insurance company, after doing all required formalities for taking insurance cover my phone has not been picked up for repair, i am in doubt if for picking the damaged phone after many followups taking more than a month time than what will be next for the delivery after repair. I am not sure about the authenticity about this company. Very very bad experience.

My mobile has been picked up on 5th june... N yet it's pending for approval...!
N when i called customer care... They are sayin ur mobile will not get back... It is ours... So now what i have to do... It costs 70000
They are sayin purchase new mobile... It's gone!
It's fraud company... Plz never ever insure ur mobile from this company...!
Everyday when i call... They say me... Tht it's non working day... And on working day... They say that seniors are not available to talk... And they disconnect the call!
My service request number-1889646
Please help me... Please close this fraud company!

Actually i was applied credit card recently and i got it after few days i got a courier or one assist membership.. Without any intimation i got this courier and 1300rs was cut through my credit card for this i was called to one assist customer care there is no service they are providing... I want my refund of 1300 rs as soon as possible otherwise cancel my credit card...
This is chakith from karimnagar, telangana

Dear Sir,
I have requested one assist membership only for last year (2016). For this year i have not given any request for renewal though it was auto renewed and an amount of 1799 was debited from my HDFC credit card account without getting any verbal confirmation from me instead one assist team had simply renewed it by sending a mail. Now-a-days many o[censored]s are not checking personal e-mails often. Thus i didn’t check my mail so long. Hence I came to know about the renewal only after the credit card statement generated. Then i called HDFC customer care and complained that i don’t want to continue with one assist who has confirmed me to raise a complaint with you and get my money credited back to my account. After checking the next month's (May) statement i came to know that nothing paid back instead one assist team has given me some offer price worth Rs.500. Then i raised a call and had a word with one of your customer care executive who promised me raising a complaint for me and get the amount back then i received a call from one assist complaint team who refused to pay my money back. And the request reference number is 2023100 ( Bhavana - One assist team) there is no point taking my money without my permission. So I request you to please consider my complaint and cancel my membership and I also request you to pay my money back to my card xxx xxx xxxx 1770 kindly solve my problem as possible as early My registerd mobile number for one assist is [protected] alternate mobile number to contact [protected] and registered email id is ramya.[protected]@gmail.com.
I would be grateful if get a solution on above mentioned complaint.

Note: I have recently checked the mail from one assist in which they have not mention the procedure for how to cancel the one assist membership. Instead they have only mentioned within how many days the membership got renewed.

I have raised a claim[protected] on 8th of april... I have submitted all the required documents for the claim on the very same day... Hey informed me to take print out of claim documents from the link... As i tried, the link was not working i immediately informed them. They said that i'll receive courier from their end for claim documents... I was outof station from
My pickup place on 28th april... As my phone was not able to take calls untill 2 week of may... It seems they have tried to contact me for pickup... I have taken the call and said to postpone the pickup... Ihave even written a mail on this regard... When the last attempt was made i was available at my place still they say i was not available.. N now today 29th may they called to state my claim is closed.

...

.

Dear one assist,

As per your word my refund (Service request no. 1997875) should be reflect in my account by 27-may-2017, but i have't get the refund yet.

May i know the status for delay...!!!

My billing date is at my door step & i am not going to pay the amount for
Which i am not responsible.

This is a very worst experience with you...

Looking for your replay...

Dear Sir, I am getting mail from one assist your membership 1799 plan will get auto renewed but I don't want to continue this plan i contacted one assist customer care thrice and registered complaint for cancellation of my membership but still now i didn't get any response from one assist so I request you to please consider my complaint and cancel my membership and I also request you to don't deduct amount from my card xxx xxx xxxx 6119 kindly solve my problem as possible as early My registerd mobile number for one assist [protected] alternate mobile number to contact [protected] and registered email id [protected]@gmail.com

I'm using hdfc credit card. I have rquested cancellation of this plan but they are we cant cancel this plan. As i requested for cancellation on next day when plan get activated

Kindly cancel this plan and request you to refund the amount of rs:1799. This is unacceptable that you have been repeating the same.

Deducted date : 19 may2017
Name-nitin hodgar
Mobile no-[protected]
Mail [protected]@gmail.com

Dear sir/madam,
I want to close my one assist policy which is automatically activated with my hdfc credit card ending no. 5246. My mobile no. Is [protected] please close this policy because this service is activated on my credit card without my consent. Charges are automatically deducted from my account. I am not interested to this one assist policy, so kindly close this policy and refund my amount 1299₹.

Hello sir/madam,

I am ashish bhimrao mohite your proposed customer. You have allotted me relationship no 1381871. I am customer of hdfc bank. I don't want to be associate/participate in one assist. The amount of rs 1799 deducted from my credit card for privilege-individual. It requested to terminate the pan & refund my deducted amount immediately.

My story. - in december 2015 i have opted for mi protection plan from one assist and as per the plan if my gets damaged accidentally then one assist is responsible to repair my phone so, to repair or to change damaged screen of my phone i raised a request in oct 2016 and my phone was picked up by them and i was been given a One Assist Service Request number 1627803. They told insurance company has rejected your claim. after long waiting nearly 5 MONTHS i got my un repaired phone. not in a condition to touch of screen. i questioned them about the condition of my device They given me another Service Request number 1723810. and this complaint was raised in march 2017. Since then i have been continuously mailed/calls them for status of the complaint but they have made false promises every time by saying your request has been taken, we are working on your request, please wait for 48 hours for further updates, our senior will call you and update you, you will be informed by mail or messages. 1st photo i sent mobile to one assist in a condition at least i can watch display, incoming calls (little scratch in the corner)
2nd photo you people can see we cant see incoming calls we cant touch

Hello Team One Assist,

I got a call from HDFC regarding activation of insurance. I had initially thought that the plan is from HDFC. However as they failed to mention to me that the insurance is by OneAssist and as I am not interested in continuing with the plan as they opted for a 3rd party without revealing the company and without my consent for the same, I request you to immediately cancel the plan and refund my money.

HDFC Diners Club Rewardz
Relationship #2128929

Kindly note that I am not interested in your service and hence do the needful immediately.

I want to close my one assist policy which is automatically activated with my hdfc credit card ending no. 1801. My mobile no. Is [protected]. Please close this policy because this service is activated on my credit card without my consent even i didnot get my credit card yet and charges are deducted from my account. Close this policy and refund my amount 1299₹ otherwise i will take this matter to the consumer court. This is a really bad service from your team...

My relationship number is 973924 and claim number is SR#1815460. The reason I am writing to you is that my claim has been delayed for very long.I didn't even get a courtesy handset from their end for the interim period. Going by the company's tagline "Live Uninterrupted", my life has come to a dead end, being without a phone.I am facing huge emotional turmoil due to this and would not mind taking this case to the court of law if prompt action is not taken from their end. Every time I call the customer service for claim status they tell me that the claim is pending for insurance company's approval and would take maximum 48 hours. All my friends who have used their service tell me that they are fraudsters.

Hello sir,

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 18.33hrs. 27 may 2017
Hdfc credit card no. Xxx2397
Oneassist relationship number : 2142029

Hello there

I received sms from hdfc bank that one assist membership fees has been debited from my credit card to one assist plan. Without my concent and permission.. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
I had called the customer service they informed me that query has been sent to concerned department, the person was even not aware to which repartment... When i asked for complaint number or request number, he told me that is not available, he said i would receive a call from this team.

Please deactivate and refund my money asap
Date of incident : 27th may 2017
Oneassist relationship number : 1677121

I have purchased mi note 4 along with the handset i have also bought mi protect plan, unfortunately hanset hads damaged and raised the claim for the same service request number 1953622. And membership id :[protected]

According to the policy they have to give the handset witin 15 days but it has been 3 weeks no updae from one assit when ihave tried to call them claim relationship officer ms. Jyothi shetty either doesnot respond to call or giving false promises and cuts the call in between. And threatens to give the handset without repair if we follow up for more

Till date it is pending with insurance company and not specifing when i will get the handset.

Regards,
Rajendra.
[protected]