OneAssist Consumer Solutions Complaints & Reviews

Hi my service complaint no is 1967283 i have been trying to call your customer care service since 10th of may 2017 nobody is receiving my calls. I have my iphone with a physical damage and i have already uploaded the required details. They said the service complaint shoult resovle in 48 hrs but its been 72 hrs. Do it immediately this is not the way you treat your customers....

I am a hdfc bank credit card holder. The bank has auto debited rs 1299 from my credit card number ending with 3712 without my concern on date:09/05/2017. I am not interested about this service and don't want this membership any more, i also told to hdfc customer care & one assist customer care department on the very same day when i got message that if i am not interested how can you process without my concern.. So cancel the membership and...

Hi,

My request is: i want to deactivate/ cancel my membership with oneassist

My complaint id is: 1973960

With deep regret i wish to write that i am having one of the worst experiences in my life dealing with your service and employees.

Since last saturday that is 6 may, 2017 i am trying to cancel my subscription/ membership with oneassisst.

But every time when...

Service claim no - 1875763/1923709
Claim details submitted on April 2017

My mobile is under warranty with one assist and it accidentally fell in the washbasin while washing the other hand, though it was protected under liquid damage. The insurance people had rejected it stating " Negligence in handling the mobile' which i don't agree!

I have been continuously following it with customer service to return...

I was claim for my Damaged Xiaomi mi note 3 grey 32GB-3GB RAM mobile to "OneAssist Consumer Solutions" . But, According to terms and condition at the time of insured one of the agent denied for terms and conditions, which is the give me temporary handset for 7 days for temporary use. and If, They do not give me Temporary handset and Infact, agent denied to give in written by Authorised Signatory to return my damaged mobile in given days....

Hi,
I am a hdfc bank credit card holder.

A few days back an amount rs.1299 is added as unbilled debit section in hdfc credit card transaction. That is related to the one assist mfee secure facility.
I don't want this membership, so cancel that scheme from my credit card account.

Contact name : vignesh c
Mobile no : [protected]

Thanks,
Vignesh....

Claim no :- 1769557. Relationship no :- 1562644. I had enrolled ma apple total protection plan above 62000 with oneassist for my i phone 7 insurance membership. My phone got slipped from my hand and display accidentally cracked. They said to me to submit all important documents and i will submit all documents but now they saying that one screenshot is left and they close my file. It was not my fault because they never said this things before....

I had enrolled with oneassist for my iphone 6s insurance membership. Recently my phone got slipped from my hand and fell in to the sink running under water, thus my phone stopped working due to the breaching of water inside. I filed my claim and uploaded all the necessary documents but everytime i got mail this is not upload that isnt uploaded where in it was already upload and when i asked them about this issue they said ignore the mail...

On 19th april 2016my phone display accidentally cracked and as i had the insurance done for the same i got in touch with one assist and immediately raised the request as per the policy and have done all the formalities o[censored]ploading documents and pictures, now my concern are :1. I never got a courtesy handset till date, the claim is rejected and the relatioship manager doesntrespond to calls...

Hello,

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On 06/05/2017 my hdfc bank credit card ending with 4078 was automatic charged for rs. 1299 as walletassist plan got enabled by itself.

Is it possible if you can process this for cancellation/refund.

Relationship number : 2038065

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Thanks...

Kindly deactivate my account and stop renewing the plan. This is the second time I have contacted one assist customer care. They said they will deactivate the account but they just downgraded the plan instead of deactivating it. You people keep on renewing the plan and deducting money from my account. Just deactivate my account and stop taking my money.

Relationship id: 777152
Membership id: [protected]...

Relation ship number for one assist is 2038136

Dear Team,

I am a HDFC credit card holder, The bank has auto debited Rs.1299 from my credit card number ending with XXXXXXXX320 with out my authorisation on date 06/05/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assist is 2038136

I urge OneAssist to cancel this preposterous...

Oneassist Consumer Solutions — Deactivation of membership which have not been applied for & refund.

The one assist has auto debited Rs 1299 as on 06.05.2017 from my credit card without my authorization / confirmation. I have never ever applied for this service nor gave any authorization for the same. This is completely fraudulent on the part of company to activate the service which is not applied for. I DONT REQUIRE THIS...

I am a Kotak Mahindra bank credit card holder.
The one assist has auto debited Rs 1299 as on 09.05.2017 from my credit card without my authorisation. This is a completely fraudulent company. I don't want to continue this service. Request you to please cancel the service & refund the amount on my credit card. I also want to say that why any bank shares the credit card information to any fraud company. If they are sharing any information,...

I am a hdfc bank credit card holder.
The one assist has auto debited rs 1299 as on 06.05.2017 from my credit card without my authorization / confirmation. I have never ever applied for this service nor gave any authorization for the same. This is completely fraudulent on the part of company to activate the service which is not applied for. I dont require this service so requesting to one assist please cancel the service & refund the...

Dear Team,

I am a HDFC credit card holder, The bank has auto debited Rs.1299 from my credit card number ending with XXXXXXXX225 with out my authorization on date 07/05/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 2033107

I urge OneAssist to cancel this preposterous membership at once and debit the amount back into my credit...

Claim no - sr#1913237
Relationship n[protected]
1- always got wrong information from customer care.
2- i have called more than 50 times. I always got response that your claim is pending for insurance company's approval. I have escalated your case you will get response within 48 hrs. (I never got any response)
3-wrong promises.
4-i was requested for service handset on 14th of april, but till now i did not...

They have taken my iphone 6 handset for repair on 14th april 2017 while saying that it'll be returned to me in 15-25 days.
Screenshot attached of my plan:
12 days service guaranteee:today after 25 days they r saying that i ll have to give 2800/- extra, which was not mentioned when this insurance was sold to me.
They r not able to mention me till what date will i ll get my handset back. I have lost my hope.
Senior......

As per company claim has been given in Feb, 17. But no money has been received. I have also requested to send your executive to bank and confirm. Also the company has not yet shared the proof of NEFT done to my account.

Already 4-5 months has passed no concrete solution provided by the company. Why the company claims as no 1 in providing fast solution....

Hello OneAssiste,

I received mail from OneAssist yesterday 7th may of 2017.
I'm using HDFC credit cardand you oneassist without any intimation or
without my permission you Rs. 1299/- deducted from my credit card.

Please remove this useless services from credit card. I'm not
intrested this services.
Deactivate this service as soon as possible and refund my money.

I hope...