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OneAssist Consumer Solutions Complaints & Reviews

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Last updated Mar 23, 2024
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3095
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Mumbai
Mumbai City District
Maharashtra
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400059

OneAssist Consumer Solutions reviews & complaints page 180

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P
Pravinchandra Solanki
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Samsung mobile on next

Address:Mumbai City, Maharashtra, 400059

Service request no. 1772085
Dear all
Very disappointed with services, since the date I submitted my claim it took more than 2 months to just decide weather to approve claim or not, after number of follow up finally they sent mail that we have rejected your claim.
They didn't even provide temporary handset as they promised while accepting money.
Requesting you all please boycott this company
They don't...
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kunalrochwani
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No reply for my iphone 7 after pick up, no stand by cell phone, no support from customer care

Address:380052
Website:one assist

My cell was picked up on 21st of march and told me that they will provide me with the standby cell phone in few days i waited till 15 days for thier call back for the standby cell and for the status of my cell when i had called them on 04/04/2017 they told me that they can't provide me with standby cell and they have closed my request which i had placed earlier for stand by cellphone as they thought i didn't needed one... They didn't even...
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Mythili87
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No response in SR service

Address:560036
Website:Oneassist.in

I have raised a claim for my mi phone protection cover i have taken with oneassist . And i was not able to upload docs immediately, so called to customer care and raised an SR 1818213 to reopen the claim as they intimated me over the email. However after raising an SR it's more than a month and they didn't serve it and didn't get any update too. Whenever i call customer care they say that it's open with back end team we are escalating. I...
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ashfenin
from Sambalpur, Odisha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Taken 6 months or more but still no update.

Address:Chittorgarh, Rajasthan, 312601
Website:www.oneassist.in

My claim was registered on 29/09/2016 on behalf of my mi 5 white smartphone. First of all they (Oneassist) could not pic from my registered location and they told me that send us your smartphone on our ahmedabad location. So i sent them very soon. And my smartphone was repaired on 05/12/2016. Because i have call from mi service center as my phone has been repaired and please collect it. This information was also shared with oneassist. Than...
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ankursharma97527
from Gwalior, Madhya Pradesh
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Taken more than 7 months to return mine cell phone mi note 3

Address:Mumbai City, Maharashtra, 470001
Website:www.oneassist.in

Dear sir /madam i had taken insurance on my mi note 3, it had beeen broken on 3rd october, one time it had gone for re pick up, from 3rd of october uptill today i daily calls to one assist but thet always says we are forwarding your case to the concernt department ... sie 7 months that is more than half year is such a long time duration, kindly solve mine case or i m going to log fir against one assist

mine email address registered...
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ashganeshprabhu
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Mobile Insurance Fraud by One Assist !!!

Address:Mumbai City, Maharashtra, 560032
Website:www.oneassist.in

Its been 2 months since i have raised a claim for my iPhone 5s on January 23, 2017 and its April 4, 2017 and my case is not even open yet. All I hear everytime i call the customer care is "please wait for the next 48 hours".

I was a proud owner of One Assist Membership previously since they replaced my mobile within a month in 2016. Little did i know that i had to take the replacement letter since i was so excited to get my...
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Pravraj Singh
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No one answering my calls and not giving me my refund

Address:Mumbai City, Maharashtra, 400059
Website:oneassist.in

I have been trying to reach one assist since past 3 days but no one has been answering my calls.plus i have not been given my refund and infact they have taken extra money from me.i have recorded all th calls from your call centre about refund and all and if they do not contact me in next 24 hours i will be filling a case in court against this fraud company. and will file the case in consumer court, GRO, IRDAI and where ever possible...br...
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Shashank Pethe
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Device claim service request # 1826545

Address:Pune, Maharashtra, 411046

OneAssist is a fraud company. I had submitted my claim physical damage on 10th March. The mobile was pick and after receiving estimation for repair, one assist tells me on 24th March that the claim has been rejected under following reason "loss or damage to the Gadget due to mysterious circumstances / disappearance or unexplained reasons"

My question is how can I explain any reason if the phone gets damage when this was in...
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kapil.kaushik
from Noida, Uttar Pradesh
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Complaint against One Assist Insurance for my Apple Iphone 5S

Address:New Delhi, Delhi, 110024
Website:www.oneassist.in

This is with reference to the service request number 1783873.

I, Kapil kaushik has taken one assist service insurance for my I phone 5S. On 14th mar 2017 my phone got broke and I had filed my request for the cover and uploaded the required documents on one assist portal. After successful approval of my documents, one of the one assist's official came to collect the damaged phone and assure me to provide a spare phone to me...
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subash121
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Deactivate my one assist account - payment not authorized

Address:600095
Website:www.oneassist.in

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of Rs.1299 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1299.This is unacceptable...
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mayankdhananiwala
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Device Claim Service Request # 1852342

Address:411036

Hi All,
It's been more than two weeks registered a claim, but no information on picking up the device every other day I get a mail satting to upload the docs. Already all the docs are uploaded.
There is an internal damage in my mobile and it's been clearly mentioned to there representative. But every alternate day I get a call to uplaod the pics of damaged part.
I don't understand what they are expecting....
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S
saipraveen1995
from Dhone, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ponzi scheme

Address:Mumbai City, Maharashtra, 515001
Website:www.oneassist.in

They have taken money...so that my mobile will be protected against screen, liquid damages. They are calling me daily 5 times. Atlast they persuaded me and succeded to take oneassist insurance plan. My mobile screen broken. But they rejected my claim stating that it was my negligence to take care of my mobile. Who will break one's mobile ?? how can i broke my mobile myself ?? whats the hell these people are doing ?? my regst phone no: [protected]...
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S
Soumadeep
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Service Request # 1829440

Address:Bangalore, Karnataka, 560066

My claim request has been rejected by the company stating not proper care was taken. How the company knows I have taken proper care or not. It is an accidental damage and company has to approve my claim. What is the use of taking a protection plan if the company can reject the claim as they want.
This is very disappointing.
My plan was against the MI protection plan for MI Note 3...
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Arjun Goel
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Claim not registered

Address:Faridabad, Haryana, 121001
Website:www.oneassist.in

Even after repeated calling and requesting the customer care and senior executive the claim was not registered. it is highly frustrating and seems the company is deliberately delaying the process as the insurance is nearing its expiry. absolutely no regard for customers. very bad reviews . i would never buy this product again and infact would never recommend anyone to opt for this company.
arjun...
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Mohammed unnisa
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Repaired device not returned since 3 months. Giving false deadlines by relationship manager mary.

Address:Mumbai City, Maharashtra, 400059
Website:www.oneassist.in/protectmyphone

Mi phones are awesome, but never expected such a worse customer service of oneassist(Insurance company). My device got damaged by liquid spill then I registered my complaint and oneassist executive came and collected the handset. I got a mail that my complaint is registered on 26 december. ..then on 26Jan I got an email saying my mobile has got repaired and will be delivered within 7 days. I had been 3 months now. I didn't get my mobile....
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riyam94
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not returning phone

Dear Sir/Madam
I handed over my damaged device(Redmi Note 3, Silver colour, 16GB) to OneAssist on 26th of January and I have still not got back my device.
The customer service is so pathetic that they neither provide any update nor any assurance. The is no mail or phone calls regarding the status and whereabouts about the progress or my device. From the past 15 days they have just been extending the due date and are expecting...
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parmeshwarkarale
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Need to refund my money

Address:Pune, Maharashtra, 411046
Website:www.oneassist.in

On 20th March 2017 I have got SMS about deducted 1299.00 for ONE ASSIST MFEE from my credit card. I have called & emailed several time to ONE ASSIST & your bank customer care but no one taking care of my request to refund my money.

ONE ASSIST guys saying me they have not received any amount till from HDFC bank credit card. But I can see debited money in to online banking; I have attached credit card deduction screenshot for...
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p.vineeth kumar
from Hyderabad, Telangana
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Not returning my phone

Address:Mumbai City, Maharashtra
Website:one assist

Hi my name is vineeth
my service request number is 1754707 .i submitted my mobile to one assist on 17 feb 2017 today is 29 mar 2017 i have cancelled my request .they keep on saying wait my 48 hours i dont when these 48 hours will finish i dont want any repair please give my phone back totally a fraud company.many people are geting cheated by this fraud companyhi
i'm vineeth
my service number is 1754707
my imei...
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sumitsanyal007
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Insurance claim decision for SUMIT SINGH Cust : 1312957 _ Membership ID: 1000900477 _ Sr.No. : 1809375

Address:Gurgaon, Haryana, 122002
Website:www.oneassist.in

Hi Team,

I bought an iPhone on 20-Sep[protected]/-) with an insurance plan covering accidental and water damage (MA Damage Protection Plan 15K-25K) with it from One Assist worth Rs. 1799/- (100% cashless).
I was told while buying the plan that in case of any damage I will have to inform One assist and they will take my phone and submit it to authorized service center and on the basis of estimation they will take further...
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yogeshgautam29890
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Mobile insurance fraud by one assist

Address:Baran, Rajasthan, 325205
Website:www.oneassist.in

सर,
मेने 17 दिसम्बर 2017 को मेरे मोबाइल का बीमा one assist कम्पनी से ऑनलाइन करवाया था जिसके मेने 934/- रूपये online पेमेंट किया था और उसके साथ उन्होंने कही लुभावने वादे किए की आपका अगर फोन...
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