OneAssist Consumer Solutions Complaints & Reviews

Hi there,

I am writing this mail to share my bad experience with OneAssist. First of all, I would like to inform you that I have 3 devices registered for Protection Plan with them.
December month, I have contacted to claim my Damaged Handset. They have raised a service request and sent me a pouch. I was out of station when pickup person called me to schedule the pickup. I asked them to delay 3 - 5 days so that I would be available to handover the damaged handset. They told that they can't do that. Instead, they will close this request and reopen when I'm available. I agreed to that.

When I called for the second time, they reopened it and assured that mobile will be pickup soon. But the request was closed again without my concern. The mobile is picked up on January 12th and my requests are repeatedly closed stating that I've not uploaded the documents on time or not claimed the damage within 48 hours (why would they create new requests then). I did registered the damage on time, however I couldn't handover the mobile in the first claim. However, Iam no more interested with their service and I want my unrepaired handset back.

Every time when I called the customer service, they were telling that my issue will be resolved within 48 hours and the handset will be sent back within 7 days. But I never received any update. I have been waiting for more than 3 months​ and it increases my level of frustration and makes me to lose the trust on OneAssist. The phone agent even told that they haven't received the mobile. WHERE IS MY HANDSET THEN?????????????

Please send back the damaged handset (don't create any new claim request) immediately or send me a new one if you lost it. I am really fed up. Hoping to hear back from you.

Relationship No : 763493, Redmi Note 3 Handset

Thank you,

With Regards,
SAKTHINIRMAL G K

I have never posted my complaints to social media before because I have never faced such a poor customer experience from any company. But this time it surely is one of my nightmare when I thought to choose #OneAssist as my mobile insurance provider. The company not only made fake promises but also charged for those promises. What annoyed you more is that you keep on tracking, calling, and escalating the issue and what you get in return is either SORRY or REQUEST NUMBER, to prolonged your tracking and escalating experience.

Per my policy term I should have receive my repaired phone within 12 days and courtesy handset immediately once your damaged phone pick up is scheduled. I registered my claim on 16th March 2016 for my Iphone 6, pick up was done on 23rd March 2016, and still today 6th April 2017 I am tracking for my phone and requesting for courtesy handset.

I would request with great earnestly to the senior management of OneAssist to make necessary operational changes in the system and stop getting into fraudulent activities just to make money.

OneAssist you surely have lost one customer and with this kind of service you are not going to do much.

Service request no. 1772085
Dear all
Very disappointed with services, since the date I submitted my claim it took more than 2 months to just decide weather to approve claim or not, after number of follow up finally they sent mail that we have rejected your claim.
They didn't even provide temporary handset as they promised while accepting money.
Requesting you all please boycott this company
They don't even know under what circumstances we should approve or reject claim.

Worst service ever ever I have received
I met them personally in their office they apologized for lack of service they provided
What I will do with their apology ?
Who will compensate my loss
So conclusion is boycott this company

My cell was picked up on 21st of march and told me that they will provide me with the standby cell phone in few days i waited till 15 days for thier call back for the standby cell and for the status of my cell when i had called them on 04/04/2017 they told me that they can't provide me with standby cell and they have closed my request which i had placed earlier for stand by cellphone as they thought i didn't needed one... They didn't even call to confirm and more over the complain for my iphone insurance was placed on 13th of march i have to literally beg them to pick up my cell and put it under insurance and now they are informing me that the promise to return the cell in 12 days can't be fulfill coz of delay to give phone in the insurance so the bottom line is
1- i paid more to get a stand by cell i m not getting that,
2 - i paid coz they told me that they will pick up and send my cell within 12 days
3 - after 15 days i still have to wait more coz they are not giving me a confirm date when will i get my cell
4 - the call center people are not helpful at all and this company only know to take more not to return it

I have raised a claim for my mi phone protection cover i have taken with oneassist . And i was not able to upload docs immediately, so called to customer care and raised an SR 1818213 to reopen the claim as they intimated me over the email. However after raising an SR it's more than a month and they didn't serve it and didn't get any update too. Whenever i call customer care they say that it's open with back end team we are escalating. I told them even your are delaying and my protection cover time will get over in few days and they might say it's not a valid claim now. Please address this

My claim was registered on 29/09/2016 on behalf of my mi 5 white smartphone. First of all they (Oneassist) could not pic from my registered location and they told me that send us your smartphone on our ahmedabad location. So i sent them very soon. And my smartphone was repaired on 05/12/2016. Because i have call from mi service center as my phone has been repaired and please collect it. This information was also shared with oneassist. Than they picked up my smartphone from mi service center. And than they told me that please pay the excess payment of 400.00 inr.
Same day i make the payment to oneassist by instamozo.
Than they told me that they sent my repaired smartphone to my location by xpressbees courier and they give me awb or tracking no.[protected]
And inform me that your smartphone is delivered to your address on 10/02/2017
As they give me the tracking no. Are totally fake and not relevant to my any details. So how could be possible that my smartphone will be delivered to my address.
More than 6 months ago i have still no answer from them. I call them every day and they answer me the same... Please wait kar lijiye.. Humne aapka case concern department ko transfer kar diya h.. Please wait for next 24 hours.. Next 48 hours... From last 2 months. And still... No reply no calls no mails no satisfaction answer. So please tell me how much time i wait and for what...? For my own smartphone...?
My registered no. Is +91-[protected]
Email address - [protected]@gmail.com

Dear sir /madam i had taken insurance on my mi note 3, it had beeen broken on 3rd october, one time it had gone for re pick up, from 3rd of october uptill today i daily calls to one assist but thet always says we are forwarding your case to the concernt department ... sie 7 months that is more than half year is such a long time duration, kindly solve mine case or i m going to log fir against one assist

mine email address registered on one asssist is
anvish.[protected]@gmail.com

mine contact number - [protected]

Its been 2 months since i have raised a claim for my iPhone 5s on January 23, 2017 and its April 4, 2017 and my case is not even open yet. All I hear everytime i call the customer care is "please wait for the next 48 hours".

I was a proud owner of One Assist Membership previously since they replaced my mobile within a month in 2016. Little did i know that i had to take the replacement letter since i was so excited to get my phone so soon.

When i raised for a claim this time, One Assist took close to one month to get my replacement letter and till date they haven't opened my case for my claim. Its almost 3 months.

Please let me know when will my case be opened.

I have been trying to reach one assist since past 3 days but no one has been answering my calls.plus i have not been given my refund and infact they have taken extra money from me.i have recorded all th calls from your call centre about refund and all and if they do not contact me in next 24 hours i will be filling a case in court against this fraud company. and will file the case in consumer court, GRO, IRDAI and where ever possible...
registered mob no.
[protected]

OneAssist is a fraud company. I had submitted my claim physical damage on 10th March. The mobile was pick and after receiving estimation for repair, one assist tells me on 24th March that the claim has been rejected under following reason "loss or damage to the Gadget due to mysterious circumstances / disappearance or unexplained reasons"

My question is how can I explain any reason if the phone gets damage when this was in...

This is with reference to the service request number 1783873.

I, Kapil kaushik has taken one assist service insurance for my I phone 5S. On 14th mar 2017 my phone got broke and I had filed my request for the cover and uploaded the required documents on one assist portal. After successful approval of my documents, one of the one assist's official came to collect the damaged phone and assure me to provide a spare phone to me in next 3-4 working days.

On 25th march, I called again and one of the official informed me that my file has been sent to the respective department for approval and in next 7-10 working days I will get approval. I called again and again for the past 45 days every time they told me to wait. They did not provide me even the spare phone till now so that I can continue my sim card. I am highly disturbed and frustrated because of one assist.

Its been more than a month and till now I do not know where my phone is? when will I get my phone? will I get my phone back? or the One Assist just gullible me. I am even happy if One Assist provide me the equivalent amount in place of phone as I will be able to buy a new phone.

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of Rs.1299 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1299.This is unacceptable that you have been repeating the same.

One assist registered mobile number : [protected]

Hi All,
It's been more than two weeks registered a claim, but no information on picking up the device every other day I get a mail satting to upload the docs. Already all the docs are uploaded.
There is an internal damage in my mobile and it's been clearly mentioned to there representative. But every alternate day I get a call to uplaod the pics of damaged part.
I don't understand what they are expecting.

They have taken money...so that my mobile will be protected against screen, liquid damages. They are calling me daily 5 times. Atlast they persuaded me and succeded to take oneassist insurance plan. My mobile screen broken. But they rejected my claim stating that it was my negligence to take care of my mobile. Who will break one's mobile ?? how can i broke my mobile myself ?? whats the hell these people are doing ?? my regst phone no: [protected]

My claim request has been rejected by the company stating not proper care was taken. How the company knows I have taken proper care or not. It is an accidental damage and company has to approve my claim. What is the use of taking a protection plan if the company can reject the claim as they want.
This is very disappointing.
My plan was against the MI protection plan for MI Note 3

Even after repeated calling and requesting the customer care and senior executive the claim was not registered. it is highly frustrating and seems the company is deliberately delaying the process as the insurance is nearing its expiry. absolutely no regard for customers. very bad reviews . i would never buy this product again and infact would never recommend anyone to opt for this company.
arjun

Mi phones are awesome, but never expected such a worse customer service of oneassist(Insurance company). My device got damaged by liquid spill then I registered my complaint and oneassist executive came and collected the handset. I got a mail that my complaint is registered on 26 december. ..then on 26Jan I got an email saying my mobile has got repaired and will be delivered within 7 days. I had been 3 months now. I didn't get my mobile. Now when ask them for my mobile update, they are saying that It didn't get repaired in first attempt and second rounds. How pathetic??? I think the plan is to say that my mobile didn't get repaired after 2 attempts and the cost exceeded the limit. Finally just before 15 days oneassist Relationship manager Mary assured that they decided to go for cash compensation and I will receive cheque in 4 working days. Since 15 days she is not responding to my emails, calls…I warned her of filing a case against her but of no use. Oneassist is a big fraud company.
My service request number 1191402...costomer ID is [protected].

I request to pay or get my device replaced as early as possible. I used the device only for 45 days.Kindly respond.
Snapshot of invoice attached

Dear Sir/Madam
I handed over my damaged device(Redmi Note 3, Silver colour, 16GB) to OneAssist on 26th of January and I have still not got back my device.
The customer service is so pathetic that they neither provide any update nor any assurance. The is no mail or phone calls regarding the status and whereabouts about the progress or my device. From the past 15 days they have just been extending the due date and are expecting me to have patience. 28th of March was last due date and when I called yesterday, still the customer service agent could not assure me whether they had received the device from the authorized service centre or not. This kind of harrassment and negligence has become intolerable now and is getting on my nerves.
I just want back my device irrespective of it being repaired or not. I feel utterly disgusted with such a kind of careless attitude.
So I request you to do the needful as soon an possible and oblige.
Thanks & Regards
Riyam Mukhopadhyay
Membership Id - [protected]
Claim Request No - 1748109

On 20th March 2017 I have got SMS about deducted 1299.00 for ONE ASSIST MFEE from my credit card. I have called & emailed several time to ONE ASSIST & your bank customer care but no one taking care of my request to refund my money.

ONE ASSIST guys saying me they have not received any amount till from HDFC bank credit card. But I can see debited money in to online banking; I have attached credit card deduction screenshot for your information.

Also I have called HDFC bank customer care on 20th March 2017 & raised complaint about this deduction & they have told me to we have raised complaint about refund my money within 7 days. But as if now no refunded my money.

This is my humble request to you guys please refund my money with immediate effect & please please don’t auto debit any money from my credit card in future.

As per your information I have already blocked my credit card because of this all issue. If you are not able to refund my 1299.00 which is debited without any notification & intimation to me, then I will also close my bank account soon.

Hope you guys help me with this asap.

Thanks,
Parmeshwar Karale

Hi my name is vineeth
my service request number is 1754707 .i submitted my mobile to one assist on 17 feb 2017 today is 29 mar 2017 i have cancelled my request .they keep on saying wait my 48 hours i dont when these 48 hours will finish i dont want any repair please give my phone back totally a fraud company.many people are geting cheated by this fraud companyhi
i'm vineeth
my service number is 1754707
my imei number [protected]
my phone number [protected]
i would like to cancel the claim however the service centre people are telling u are not paying the money.anyway i want to collect it from service centre my unrepaired phone .for that please provide my job sheet