OneAssist Consumer Solutions Complaints & Reviews

Dear sir/madam,

I am a hdfc bank credit card holder. The bank has auto debited rs.1779 from my credit card number 5522xxxxxxxx2756 on 05/04/2017. And i don't want this membership so
Cancel the membership and refund the same.

Deactivate / cancel & refund the (Relationship no is 1879512.)

Please take necessary action refund the same as early as possible.

Regards
K gnanavel

I taken the oneassist membership couple of years ago and this year i wanted to cancel my membership with oneassist.. For same i sent a lot of emails and to happytoassist email address and did not get any response from oneassist.. My all the email request and call request was ignored by oneassist and finaly they renewed my membership and charged me 1799 from my hdfc credit card. If someone want to cancel the membership then why oneassist is forcing to continue the membership. This is happening since last two year where oneassist is keep renewing my membreship and charging me 1799.. Even though i wish to cancel my membership

There is no way to cancel the membership? Oneassist can only cell the membership and can't cancel it?

Please address my problem, i need my amount refunded from oneassist that they have charged from my credit card.. Its completely fraud

Below are my details
Akhilesh kumar kamal
[protected]@gmail.com
[protected]

I have purchased MI Protect Protection plan[protected] with the membership no. [protected] on 08/06/2016 by paying Rs. 375/- from One assist consumer services pvt. ltd.. Then in November 2016 I raised the claim wide number mentioned in subject. The claim was for changing of the display of my mobile phone i.e MI Note-3. I submitted my mobile phone to the representative of the company at Rajkot on 22/12/2016, when I handed over the phone it was in completely working condition including the display which was damaged; the same was also mentioned in the details of claims raised by me and was verified by the company through e-mail and also by customer care representative on call.
Later I received an e-mail to pay Rs. 325/- as excess payment charges which was paid by me on 08/01/2017. The phone was then submitted to MI Service center by your company for getting it repaired. On 09/03/2017 I received an e-mail from one assist company that the device has been repaired and will be delivered soon. The device was delivered to me on 11/03/2017. When I opened the cover and tried to switch on the phone it was not getting on and when I plugged in the charger to get its battery charged I came to know that it is not getting charged and the SIM Slot of the mobile was also missing. I called in customer care of one assist on the same day and informed them about the same and also sent an e-mail on 12/03/2017, after that I called so many times to the customer care and talked regarding the issue I am facing. Every time I was assured by the representatives of one assist and by the representatives of MI Company that the mobile will be re-pickup within 48 hours but almost a month passed and nothing is done from your side till today.
So the issue now is I had given the mobile to change its display as it was damaged but when I received it back its there in my hand with new problems that it is not getting switched on neither its getting charged and the SIM Slot of the mobile was also missing. I was told from your company that a team from one assist will check the phone after it will be repaired and then send it to me. But it seems like either your team has not checked the phone.
So do the needful ahead in this regard for the re-pickup of the phone and getting it repaired at the earliest.

Hi,

My relationship number is 882328, I felt your account is not safe, even i didn't registered any card details. Please deactivate my account, I tried you customer care number, its not answering. Don't debit any amount from my credit card for renewal. I hope you understand my condition please close the account as early as possible.

Thank you,

Regards
Devarajan E
[protected]

Why icici customer care team not answering any fraud related mail of one assist plan??? I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: SR[protected]
Relationship No.: 342240

Make sure to deactivate this plan asap, if not.. I will also no more as a icici customer. Thanks!

VENEPALLY VASUKUMAR

This company is making a fun of their consumer!! Its been 10 days since i have logged my claim and they are not picking up the device, they are not even calling me!! All they say is wait for 48 hours!!!. I am tired of their excuses, i called more then 10 times just to get a call from them!! Yet no call is being arranged by those fools!!! Valur your consumer, one assist. You are a fraud

Dear oneassist,

My registered mobile number: [protected]

I requested a deactivation of my oneassist plan last month and even after few calls with your executives the plan was deactivated.

Now the problem is rs.1799 from my account has been deducted on (05th april 2017) from my credit card. I spoke with one executive now and he was saying that the plan is not active so there's no chance of money being getting deducted.

Seriously...?

Screenshot is been attached

Hi there,

I am writing this mail to share my bad experience with OneAssist. First of all, I would like to inform you that I have 3 devices registered for Protection Plan with them.
December month, I have contacted to claim my Damaged Handset. They have raised a service request and sent me a pouch. I was out of station when pickup person called me to schedule the pickup. I asked them to delay 3 - 5 days so that I would be available to handover the damaged handset. They told that they can't do that. Instead, they will close this request and reopen when I'm available. I agreed to that.

When I called for the second time, they reopened it and assured that mobile will be pickup soon. But the request was closed again without my concern. The mobile is picked up on January 12th and my requests are repeatedly closed stating that I've not uploaded the documents on time or not claimed the damage within 48 hours (why would they create new requests then). I did registered the damage on time, however I couldn't handover the mobile in the first claim. However, Iam no more interested with their service and I want my unrepaired handset back.

Every time when I called the customer service, they were telling that my issue will be resolved within 48 hours and the handset will be sent back within 7 days. But I never received any update. I have been waiting for more than 3 months​ and it increases my level of frustration and makes me to lose the trust on OneAssist. The phone agent even told that they haven't received the mobile. WHERE IS MY HANDSET THEN?????????????

Please send back the damaged handset (don't create any new claim request) immediately or send me a new one if you lost it. I am really fed up. Hoping to hear back from you.

Relationship No : 763493, Redmi Note 3 Handset

Thank you,

With Regards,
SAKTHINIRMAL G K

I have never posted my complaints to social media before because I have never faced such a poor customer experience from any company. But this time it surely is one of my nightmare when I thought to choose #OneAssist as my mobile insurance provider. The company not only made fake promises but also charged for those promises. What annoyed you more is that you keep on tracking, calling, and escalating the issue and what you get in return is either SORRY or REQUEST NUMBER, to prolonged your tracking and escalating experience.

Per my policy term I should have receive my repaired phone within 12 days and courtesy handset immediately once your damaged phone pick up is scheduled. I registered my claim on 16th March 2016 for my Iphone 6, pick up was done on 23rd March 2016, and still today 6th April 2017 I am tracking for my phone and requesting for courtesy handset.

I would request with great earnestly to the senior management of OneAssist to make necessary operational changes in the system and stop getting into fraudulent activities just to make money.

OneAssist you surely have lost one customer and with this kind of service you are not going to do much.

Service request no. 1772085
Dear all
Very disappointed with services, since the date I submitted my claim it took more than 2 months to just decide weather to approve claim or not, after number of follow up finally they sent mail that we have rejected your claim.
They didn't even provide temporary handset as they promised while accepting money.
Requesting you all please boycott this company
They don't even know under what circumstances we should approve or reject claim.

Worst service ever ever I have received
I met them personally in their office they apologized for lack of service they provided
What I will do with their apology ?
Who will compensate my loss
So conclusion is boycott this company

My cell was picked up on 21st of march and told me that they will provide me with the standby cell phone in few days i waited till 15 days for thier call back for the standby cell and for the status of my cell when i had called them on 04/04/2017 they told me that they can't provide me with standby cell and they have closed my request which i had placed earlier for stand by cellphone as they thought i didn't needed one... They didn't even call to confirm and more over the complain for my iphone insurance was placed on 13th of march i have to literally beg them to pick up my cell and put it under insurance and now they are informing me that the promise to return the cell in 12 days can't be fulfill coz of delay to give phone in the insurance so the bottom line is
1- i paid more to get a stand by cell i m not getting that,
2 - i paid coz they told me that they will pick up and send my cell within 12 days
3 - after 15 days i still have to wait more coz they are not giving me a confirm date when will i get my cell
4 - the call center people are not helpful at all and this company only know to take more not to return it

I have raised a claim for my mi phone protection cover i have taken with oneassist . And i was not able to upload docs immediately, so called to customer care and raised an SR 1818213 to reopen the claim as they intimated me over the email. However after raising an SR it's more than a month and they didn't serve it and didn't get any update too. Whenever i call customer care they say that it's open with back end team we are escalating. I told them even your are delaying and my protection cover time will get over in few days and they might say it's not a valid claim now. Please address this

My claim was registered on 29/09/2016 on behalf of my mi 5 white smartphone. First of all they (Oneassist) could not pic from my registered location and they told me that send us your smartphone on our ahmedabad location. So i sent them very soon. And my smartphone was repaired on 05/12/2016. Because i have call from mi service center as my phone has been repaired and please collect it. This information was also shared with oneassist. Than they picked up my smartphone from mi service center. And than they told me that please pay the excess payment of 400.00 inr.
Same day i make the payment to oneassist by instamozo.
Than they told me that they sent my repaired smartphone to my location by xpressbees courier and they give me awb or tracking no.[protected]
And inform me that your smartphone is delivered to your address on 10/02/2017
As they give me the tracking no. Are totally fake and not relevant to my any details. So how could be possible that my smartphone will be delivered to my address.
More than 6 months ago i have still no answer from them. I call them every day and they answer me the same... Please wait kar lijiye.. Humne aapka case concern department ko transfer kar diya h.. Please wait for next 24 hours.. Next 48 hours... From last 2 months. And still... No reply no calls no mails no satisfaction answer. So please tell me how much time i wait and for what...? For my own smartphone...?
My registered no. Is +91-[protected]
Email address - [protected]@gmail.com

Dear sir /madam i had taken insurance on my mi note 3, it had beeen broken on 3rd october, one time it had gone for re pick up, from 3rd of october uptill today i daily calls to one assist but thet always says we are forwarding your case to the concernt department ... sie 7 months that is more than half year is such a long time duration, kindly solve mine case or i m going to log fir against one assist

mine email address registered on one asssist is
anvish.[protected]@gmail.com

mine contact number - [protected]

Its been 2 months since i have raised a claim for my iPhone 5s on January 23, 2017 and its April 4, 2017 and my case is not even open yet. All I hear everytime i call the customer care is "please wait for the next 48 hours".

I was a proud owner of One Assist Membership previously since they replaced my mobile within a month in 2016. Little did i know that i had to take the replacement letter since i was so excited to get my phone so soon.

When i raised for a claim this time, One Assist took close to one month to get my replacement letter and till date they haven't opened my case for my claim. Its almost 3 months.

Please let me know when will my case be opened.

I have been trying to reach one assist since past 3 days but no one has been answering my calls.plus i have not been given my refund and infact they have taken extra money from me.i have recorded all th calls from your call centre about refund and all and if they do not contact me in next 24 hours i will be filling a case in court against this fraud company. and will file the case in consumer court, GRO, IRDAI and where ever possible...
registered mob no.
[protected]

This is with reference to the service request number 1783873.

I, Kapil kaushik has taken one assist service insurance for my I phone 5S. On 14th mar 2017 my phone got broke and I had filed my request for the cover and uploaded the required documents on one assist portal. After successful approval of my documents, one of the one assist's official came to collect the damaged phone and assure me to provide a spare phone to me in next 3-4 working days.

On 25th march, I called again and one of the official informed me that my file has been sent to the respective department for approval and in next 7-10 working days I will get approval. I called again and again for the past 45 days every time they told me to wait. They did not provide me even the spare phone till now so that I can continue my sim card. I am highly disturbed and frustrated because of one assist.

Its been more than a month and till now I do not know where my phone is? when will I get my phone? will I get my phone back? or the One Assist just gullible me. I am even happy if One Assist provide me the equivalent amount in place of phone as I will be able to buy a new phone.

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of Rs.1299 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1299.This is unacceptable that you have been repeating the same.

One assist registered mobile number : [protected]

Hi All,
It's been more than two weeks registered a claim, but no information on picking up the device every other day I get a mail satting to upload the docs. Already all the docs are uploaded.
There is an internal damage in my mobile and it's been clearly mentioned to there representative. But every alternate day I get a call to uplaod the pics of damaged part.
I don't understand what they are expecting.

They have taken money...so that my mobile will be protected against screen, liquid damages. They are calling me daily 5 times. Atlast they persuaded me and succeded to take oneassist insurance plan. My mobile screen broken. But they rejected my claim stating that it was my negligence to take care of my mobile. Who will break one's mobile ?? how can i broke my mobile myself ?? whats the hell these people are doing ?? my regst phone no: [protected]