OneAssist Consumer Solutions Complaints & Reviews

Brought new RED Mi note 4 and activated MI Protect for that. After one week my phone glass was broken and submitted for claim request on one assist.

These people started process on FEB 26th and told me 25 days it will take. Now it is 21st MAR still saying it takes another 10 days.

This worst kind of service i ever seen. They took my phone and not knowing what is happening to that.

Don't ever buy...

Had given a 2 months old piece for claiming the insurance..
N it gets rejected..
Reason being negligence of the customer itseems..
Do you guys consider customers fools who wont handle their 2 months old phone?
While taking the policy a lot of promises are been given by the company, and moreover when you try to contact the company you have to wait hours together to speak to the executive!
No reason to the...

I am a HDFC credit card holder, The bank has auto debited Rs.1299 from my credit card number ending with XXXXXXXX6306 with out my authorization on date 10/03/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 1807659

I urge OneAssist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as...

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 1 march 2017br...

I don't know how I subscribed to One Assist, I not at all registered any wallet items or credit/debit cards for coverage still one assist team deducted the amount. Request to cancel one assist,
pleases cancel one assist and refund the amount. One assist not useful for me.

Relationship no: 1807904

Regards,
T Srinivas,
thammineedi.[protected]@gmail.com....

Dear Team,

I am a HDFC credit card holder, The bank has auto debited Rs.1299 from my credit card number ending with XXXXXXXX7611 with out my authorization on date 07/03/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 1797881

I urge OneAssist to cancel this preposterous membership at once and debit the amount back into my credit...

Rs1799 deducted from my Credit Card on 09/12/2016 for credit card protection plan which i never asked and no body contacted me to take permission regarding this. I do not want this plan please cancel immediately.

I was assured that Rs.500 will be refunded back to my Credit Card account in January 2017. Now its March End still the amount is not transferred. Refund my amount immediately.

And DO NOT EVER deduct...

Despite all attempts to cancel membership they have renewed the same on 19/3/2017 i was intimated by bank of money deducted.
Membership Id: [protected]
in the name- jagdish trivedi, mobile no. [protected]
when i contacted by phone with great difficulty they made excuses of departmental delays and cancellation is not done. please help i think the vompany is fraud and very lax in thier working...

My Relationship No - 1710523.
My Name - Saiful Islam
My Policy Start on 12/02/2017 & I requested Customer Care executive for Close my Policy on 15/02/2017. I contact again for Refund amount & they told me refund provide was 21/02/2017. After 10 days later I cheak my Bank Statement But No amount was credited. I sent few email with attach my letest bank statement also called again them but no possitive respond from there. When...

I am a hdfc bank credit card holder. The bank has auto debited rs 1299 from my credit card number ending with 0067 without my authorization on date:07/03/2017. And i don't want this membership so cancel the membership and refund the same.

Have you know it’s a cyber crime activity, without authentication make payment from my account. Please take necessary action refund the same. If not i will step into consumer court.
br...

They lie every time when i call them, when they sell you the insurance they tell you that all problem is fixed in 12 days when i call them they tell me it will take one month to fix your phone problem. When i call them every time they said me that your request is in processing or they tell me that your document is not completed or your document is going for verifiaction they are not giving me the clear answer....

Please cancel my policy and refund my amount as soon as possible. I am trying so many time but your company not picking my call. Your company how to giving wrong information to me. I will discuss with hdfc bank whatever giving information i will share with hdfc bank manager he is totally shocking for your information. If it not cancel my policy i will give complaint for one assist....

Dear sonali madam

As per our telephonic ([protected]) conversation with you (Sonali madam) on date & time 18/03/2017 12:26 am i requested to you to deactivate one assist membership (Relationship number 1820798). You said me that your company one assist credit the deducted amount rs. 1299.00 (Deducted on 14/03/2017) credit on 15/03/2017 to your credit card. Rs. 1299.00 but i checked my statement and found that you have not deactivate...

Hello sir
My name is biswajit shaw and my mobile no -[protected]
I am a exiciting coustomer in one assist mobile insurance company
Relationship no: 1376656
I have succesfully submit my mobile on 4 nov 2016 for repair
After some time i got a mail there mention that they reject my case
Cause cooling period
But today 17 march 2017 they did not send my damege to my address
I have done many...

Sir/Madam,

Deactivate / Cancel & refund the amount...

I am a HDFC bank credit card holder . The bank has auto debited Rs
1299 from my credit card number ending with 6281 Without my
authorization on date 02/03/2017. And I don't want this membership so
cancel the membership and refund the same.

Please take necessary action refund the same as early as possible.

Thanks...

My client number is 1149133 and my samsung galaxy s7 edge handset was taken by the oneassist for repair on 5th february. It hasn't been returned till date. The people on their customer care email have stopped replying, their execs on call are hopeless and the company states an issue that insurance review is pending from another organization.
Oneassist needs to understand that it is their responsibility to get back my phone within 15...

I am not able to cancel one assist policy plan. Even if i do call to customer care they are not answering well. You are not treating your customer well. I have requested customer care executive to refund my money but they downgraded my policy plan other than cancelling it. I need my money back. Please, refund my money. My service request number is[protected]. Please, do feedback....

I had purchased a mobile insurence package and when my phone was damaged had raised for claim. There was a delay by the company to get back to me and later i was told that i had to get my phone repaired myself since my area was not under the servicable area. It was not mentioned to me while purchasing the insurence. After getting the phone repaired myself i applied for refund of the service charge which the company has not refunded even after...

Team I want to cancel my one assit plan which I didnt want it along with my kotak personal loan could you please cancel and refund Rs.3999/-

Kotak CRN number:[protected]

I was not aware this money 3999/- was for one assit no body guided me and I told them to process my loan not along with one assist package.

Kindly refund the amount.

Contact me : sumathi.[protected]@gmail.com...

Respected sir/madam rs1299 deducted from my credit card on 14/03/2017 for credit card protection plan which i never asked and no body contacted me to take permission regarding this i do not want this plan please cancel it and refund rs1299 my relation ship number is 1820798. Please take needful action to refund my money
Thanks
Rajdeep singh
One asist relationship number 1820798...