OneAssist Consumer Solutions Complaints & Reviews

Dear Sir,

As per my complaint no 1843706, my claim is closed two days after I filed the claim but I am astonished that still my mobile got picked up by the One Assist team. So when I asked the Customer Care department regarding the date of return, I was told that my mobile will be returned withing 7 to 10 working days. Now when the estimated date is over they are giving me an excuse saying there is no response from the technical team. I fail to understand here that who has the responsibility of getting in touch with the back end team and what could we do if these people are not able to contact the team.
Now the best thing is, they are not able to transfer the call to their seniors, they are not able to send the mail regarding my complaint, they are not able to send the numbers/address of their back end team so that I could reach them. So basically they are not able to do anything other than listening to our queries and keeping our mobile without any reason.

My IMEI NOs are:

[protected]
[protected]

My Complaint No: 1843706

My complaint MO. 1838053
Mobile no. +[protected]

I have registered a complaint regarding the screen of my phone broken. I was told I have to keep my phone ready with the forms mailed to me, duly filled.

And eversince no one has contacted me and neither am I able to get thru to your number
[protected].

Today at 2:00am I called them and I was told a new story that they will mail me a pouch with two forms and I have to fill them and then there personnel will contact me.
I am being told this now and I have never heard anything like that before where a pouch will be mailed to me.

Kindly, and after 9 days m traveling for the next 4 days. Is there a way where I can hand over this handset myself? M so scared if I will ever get my handset back in future with this kind of service.

Kindly contact at the earliest and let me know if there is a solution to this or I have to keep wondering what to do?

I have recently open hdfc bank credit card account and got call for credit card approval.in that call, the calling person misguided me and activated credit card security plan and now my account debited with 2499 rs. It is totally fraud, you are trying to gain customer by directly activating plan and deducting money from customer account.
I want my whole money back otherwise i will take further action against you.
As its due on my credit card, if you delay you have to pay charges also.

Dear Sir,

The company " OneAssist Consumer Solutions Private Limited " done a fraud with me. At the time of sales they informed me that I am covered with all accidental damage and all screen damaged condition would include in this if the phone cracked then it would be cover under the accidental damage and I would get it repaired with in 21 days.

Also like to mention that they give a commitment that while the phone gets repaired in 21 days the company would provide another handset also known as "courtesy handset". Unfortunately during all the time when the phone was picked up i didn't get the courtesy handset.

Company give a fake commitment and later deny to repair my phone by saying that the company rejected the claim.

I give the reason that "In the office we have to submit our mobile phone for the same we have lockers issued. Today morning in the break time when I open my locker I open the door of the locker and suddenly the mobile phone fallen down on the floor with the base of a screen when I pick up the phone from the floor I found that it has been cracked basically on the lower side where we can see the navigation keys the height of the locker from the floor is around 5 and a half feet."

From this reason this is not proved that due to poor negligence it has done.

After all mess up the company give the reason not to accept the claim is

Dear Sonal Sinha
With reference to your Service Request number 1803717, basis the documents submitted by you, the insurance company has denied the claim.
The insurance company is constrained to deny the liability basis the following reason:
EXCLUSION 10 - Loss or damage caused by incorrect storage (No proper care of handset has been taken by insured to safeguard the property.)
We regret that we are unable to entertain this claim and therefore, we are closing the claim as repudiated on the grounds clearly mentioned above. We look at this as an opportunity lost to serve you.
We will soon deliver your unrepaired handset to you.
For any further assistance, please write to us at [protected]@oneassist.in or call[protected] or[protected]
Warm Regards,
Team OneAssist
Please find all the necessary details for this case:
Company name: OneAssist Consumer Solutions Private Limited
Corporate Office:
OneAssist Consumer Solutions Private Limited
[protected], Acme Plaza,
Andheri – Kurla Road, Andheri (E),
Mumbai – 400 059
Telephone: +[protected]
Corporate Identity Number: U93090MH2011PTC218163
P. O. Box Address:
OneAssist Consumer Solutions Private Limited
P O Box No 7417, J.B Nagar Post Office,
Mumbai - 400 059
Registered Office:
OneAssist Consumer Solutions Private Limited
B-24, Manubharati, Azad Lane,
Off S V Road, Andheri (W),
Mumbai – 400 058
Corporate Identity Number: U93090MH2011PTC218163
Website: https://oneassist.in/
Invoice: attached with the email
Membership Id: [protected]
Purchase date: 02-Feb-2017 and valid upto 01-Feb-2018
Claim id: 1803717
Registered email id: [protected]@yahoo.co.in
Mobile number: [protected]
Handset which was secured: Xiaomi, Redmi Note 3 32GB Gold
Invoice number:
KA-BLR[protected]

IMEI:
[protected]

Invoice of the phone: attached with the email

Hope for a favorable repsonse

Sonal Sinha
Address: House no-230, 2nd Flr (Left), Ashoka Main, near ssm school Sec-35 Faridabad
email id: [protected]@yahoo.co.in
M: [protected]/[protected]

I would like to narrate the incident as follows:
1) On 26th January 2017 at 6.30 PM, the phone got damaged at my home.
2) On 27th January 2017, I had intimated to One Assist customer support team and based on their confirmation, my phone was handed over to icare service center at Alwarpet to ascertain the damage. I was informed by the icare service personnel, this problem would be covered under the warranty. As a result of this, I defer informing this to One Assist team as I will not be lodging any claim with them and my intention is not to seek claim from One Assist but to get the phone repaired.
3) However, it took a few days to diagnose the damage due to the reasons that to disabling of “find my iphone” for my device and I got the diagnosis report on 6th Feb ’17 which was supposed to be received on 3rd Feb ‘17.
4) The Icare team informed that the damage was “liquid damage” and hence will not come under warranty and can be claimed through insurance, if any.
5) Immediately on the next day i.e., 7th Feb ’17, I lodged a claim with One Assist and as guided by them, I uploaded the required documents/phots/details on 8th Feb ’17.
6) Upon receipt of these details, One Assists team has replied that I ought to have informed them immediately or within seven days, if the damage was happened outstation. While I don’t understand giving time whether the damage happened locally or outstation, since the lodging of claim is made through toll-free number.
7) Subsequently the claim was rejected citing reason as belated intimation.

My name is Rajarajan.R I am HDFC Bank Credit Card Holder. My Card No.5304 . My number is not registered for this Your One Assist plan. I don't want this Plan. But one assist has activated and charged me Rs1299 from my account without my consent. I want you to cancel my subscription and refund my money as soon as possible. How can you charge me without my permission? Please deactivate and return my Rs 1299.
Already I informed your customer care through telephone but still no response so Deactivate this plan

Please take necessary action refund the same as early as possible.

Thanks and Regards,
Rajarajan.R

I have given my mobile on feb-28th to get it repaired. And i have sent 3 e-mails from the registered email asking the update.

But customer care people are telling that i have not sent any email and also they don't know how much time it will take to get the response from insurance people.

What the hell is going on. Are they people playing with hard earned money and time and emotions. I am getting lot of frustration with one assist and it has been 23 days and i was not having mobile. I called almost more than 5 time and this time the call went on more than 1 hour.

I have already lost the faith in one assist. I will not recommend to even any one if it continues.

Please think from customer point of view and request to give prompt response. Please don't play with emotions.

I hope i get a proper response as soon as possible.

Hi all,

I have purchased the one assist plan (1799 rupees) for my mobile (Htc one x9) which costs around 24000 rupees/-
My mobile display got damaged. So i have raised a claim with one assist with claim id: sr#1743429. One assist submitted the mobile to htc service center and they sent back the mobile to me. But the display which is replaced is not working. Same conveyed to one assist and one assist customer care people are not responding properly. Simply they are saying as "concerned team will get beck to you in 48 hours" but from last 2 weeks, i did not get any call from one assist.

Regards,
Sriram kantipudi,
[protected].

Hi team,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1299 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying the same repeative words that it will cancel next year..

I urge one assist to cancel this plan and refund me rs 1299 to my credit card as early as possible. My account no : xxxxxxxxxx6583.

Regrads
Sathya

Biggest Fraud company "One Assist". Beware!

Please do not use One Assist as this is a biggest fraud company and they would surly do fraud as they did with me.

At the time of selling they told u that you are protected with all damaged protection and it include all damaged condition. Also they would provide a courtesy handset. Please do not come in this fraud commitment as this is fake. Neither they would provide any courtesy handset nor they would provide any accidental damaged guaranty.

I purchased the handset with the claim id: 1803717 but they reject the claim by saying that the it is the matter of incorrect storage and negligence but not accident.

I put the phone in my office locker and at the time of opening its fell down which completely shows as an accident. But this fraud company rejected it as invalid.

I would also like to mention that at the time of purchasing it was not mentioned that the claim may reject due to these scenario. Wasted my money over it.

GUYS, please don't come in fraud of this company. Please do not buy any insurance claim because they would not assist when you need the most.

rest is upon you.

Thanks

To
The one assist

I am Saroja Kumar Pradhan. I don't know one assist. Not inform me deduction my credit cards amount 1299/-, no communication. I tried call[protected] but not responding this number. Please help me and refund my amount.
Their fore I request refund my money. I will be greatfully you.

With regards
Saroja Kumar Pradhan
[protected]

I am a Axis Bank debit card holder, The bank has auto debited Rs.1799 from my credit card number ending with XXXXXXXX7821 with out my authorization on date 20/03/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 1836644

I urge OneAssist to cancel this preposterous membership at once and debit the amount back into my debit card at the earliest as this was done WITHOUT MY AUTHORIZATION OR CONSENT! If not, I'd be forced to take up the issue to the CONSUMER COURT as this is clearly...

Hi,

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of 1799 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1799 .This is unacceptable that you have been repeating the same.

Deducted date : 8th March 2017
Relationship No : 805321
Name : Gayathri T

My cell phone was handed over to one assist agent on 7th december '2016 . Later your One assist executive called and informed, that I will be receiving our phone before 10th of January, 2017. Bu, t phone was not received .Later again when I called, I have been told that it will be delivered by 2 nd week of Feb . But still was not delivered by that date.Again when I called on 13th march, I have been given a Complaint/Docket no.1834563 promising that it will be resolved with in 48 hrs.but till date it is not been resolved When called today again, i was told some other furure date for resolution my issue . I just to want to ask you, Is this the way you deal with customers which is much contrary to what you say in advertisements.Sorry to say this, Being your customer, I am feeling ashamed to call you again and again and being told unsolved reasons so many times giving different dates . Hence, I request you to look into this immediately and settle the issue with in a week, so as to not to force us to pursue the case with the Consumer Forum.

Regards,
K.Udaya bhaskar,
Reg mobile no.[protected]

Brought new RED Mi note 4 and activated MI Protect for that. After one week my phone glass was broken and submitted for claim request on one assist.

These people started process on FEB 26th and told me 25 days it will take. Now it is 21st MAR still saying it takes another 10 days.

This worst kind of service i ever seen. They took my phone and not knowing what is happening to that.

Don't ever buy one assist PLAN for your MI phones instead better buy some other insurence.

Relationship No. : 1707219
Plan : MI Protect Protection Plan[protected]
Valid up to : 09/02/2018
Mobile No. : [protected]

Still no response from one assist on this. Please tell me where is the mobile so that i take it from there ...

You people are responding here not responding to your mails on "[protected]@oneassist.in"

You IDIOTS what are you thinking. I don't want your repair.. please return my phone safely ... i can't wait any longer after many stories from internet on fraud by oneassist.

I brought the phone 13k and now they are saying it is not possible to give it back.. totally it is very stupid kind of **** service.

Had given a 2 months old piece for claiming the insurance..
N it gets rejected..
Reason being negligence of the customer itseems..
Do you guys consider customers fools who wont handle their 2 months old phone?
While taking the policy a lot of promises are been given by the company, and moreover when you try to contact the company you have to wait hours together to speak to the executive!
No reason to the emails r given!

I am a HDFC credit card holder, The bank has auto debited Rs.1299 from my credit card number ending with XXXXXXXX6306 with out my authorization on date 10/03/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 1807659

I urge OneAssist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done WITHOUT MY AUTHORIZATION OR CONSENT! If not, I'd be forced to take up the issue to the consumer court as this is clearly...

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 1 march 2017
Kotak credit card no.5459 64xx xxxx 4107
Oneassist relationship number : 1771012

I don't know how I subscribed to One Assist, I not at all registered any wallet items or credit/debit cards for coverage still one assist team deducted the amount. Request to cancel one assist,
pleases cancel one assist and refund the amount. One assist not useful for me.

Relationship no: 1807904

Regards,
T Srinivas,
thammineedi.[protected]@gmail.com.

Dear Team,

I am a HDFC credit card holder, The bank has auto debited Rs.1299 from my credit card number ending with XXXXXXXX7611 with out my authorization on date 07/03/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 1797881

I urge OneAssist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done WITHOUT MY AUTHORIZATION OR CONSENT! If not, I'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Subhakaree