OneAssist Consumer Solutions Complaints & Reviews

Rs1799 deducted from my Credit Card on 09/12/2016 for credit card protection plan which i never asked and no body contacted me to take permission regarding this. I do not want this plan please cancel immediately.

I was assured that Rs.500 will be refunded back to my Credit Card account in January 2017. Now its March End still the amount is not transferred. Refund my amount immediately.

And DO NOT EVER deduct any amount from my Credit Crad. I dont WANT this plan so DO NOT RENEW IT.

And REFUND my money Rs.500 agreed by you Immediately.

Thanks

Despite all attempts to cancel membership they have renewed the same on 19/3/2017 i was intimated by bank of money deducted.
Membership Id: [protected]
in the name- jagdish trivedi, mobile no. [protected]
when i contacted by phone with great difficulty they made excuses of departmental delays and cancellation is not done. please help i think the vompany is fraud and very lax in thier working

My Relationship No - 1710523.
My Name - Saiful Islam
My Policy Start on 12/02/2017 & I requested Customer Care executive for Close my Policy on 15/02/2017. I contact again for Refund amount & they told me refund provide was 21/02/2017. After 10 days later I cheak my Bank Statement But No amount was credited. I sent few email with attach my letest bank statement also called again them but no possitive respond from there. When I Contact Customer Care They are always told me that - 2 or 3 days wait for refund & our Senior Executive call back you today 5 to 6 p.m. I waiting for Call last 3 days But None one call i recive from there. The Customer Care executive are well trained for fraudster. My Policy was canceled on 15/02/2017 But Today 19/03/2017 Refund was not recived. Worst Services.

I am a hdfc bank credit card holder. The bank has auto debited rs 1299 from my credit card number ending with 0067 without my authorization on date:07/03/2017. And i don't want this membership so cancel the membership and refund the same.

Have you know it’s a cyber crime activity, without authentication make payment from my account. Please take necessary action refund the same. If not i will step into consumer court.

Regards,
Raman garg

They lie every time when i call them, when they sell you the insurance they tell you that all problem is fixed in 12 days when i call them they tell me it will take one month to fix your phone problem. When i call them every time they said me that your request is in processing or they tell me that your document is not completed or your document is going for verifiaction they are not giving me the clear answer.

Please cancel my policy and refund my amount as soon as possible. I am trying so many time but your company not picking my call. Your company how to giving wrong information to me. I will discuss with hdfc bank whatever giving information i will share with hdfc bank manager he is totally shocking for your information. If it not cancel my policy i will give complaint for one assist.

Dear sonali madam

As per our telephonic ([protected]) conversation with you (Sonali madam) on date & time 18/03/2017 12:26 am i requested to you to deactivate one assist membership (Relationship number 1820798). You said me that your company one assist credit the deducted amount rs. 1299.00 (Deducted on 14/03/2017) credit on 15/03/2017 to your credit card. Rs. 1299.00 but i checked my statement and found that you have not deactivate my one assist membership but you make smart emi for this amount. My hdfc credit card statement also showing dial an emi for rs. 1299. Cr and on 16/03/2017 smart emi, int nbr:01, [protected] rs 427.21 debit from my credit card service tax also charged on this emi amount rs 17.53.

As per your requirement on telephone for proof of amount deduction i am sending my credit card statement. Kindly check and refund my amount.

Hello sir
My name is biswajit shaw and my mobile no -[protected]
I am a exiciting coustomer in one assist mobile insurance company
Relationship no: 1376656
I have succesfully submit my mobile on 4 nov 2016 for repair
After some time i got a mail there mention that they reject my case
Cause cooling period
But today 17 march 2017 they did not send my damege to my address
I have done many call and mail to one assist company
But did not work
When iam frustrated then call national consumer helpline
And rise a complaine
Token no-101841
Please help me

Sir/Madam,

Deactivate / Cancel & refund the amount...

I am a HDFC bank credit card holder . The bank has auto debited Rs
1299 from my credit card number ending with 6281 Without my
authorization on date 02/03/2017. And I don't want this membership so
cancel the membership and refund the same.

Please take necessary action refund the same as early as possible.

Thanks & Regards

SHWETA RANGRA
DOB:[protected]
[protected]
Email ID: [protected]@gmail.com

My client number is 1149133 and my samsung galaxy s7 edge handset was taken by the oneassist for repair on 5th february. It hasn't been returned till date. The people on their customer care email have stopped replying, their execs on call are hopeless and the company states an issue that insurance review is pending from another organization.
Oneassist needs to understand that it is their responsibility to get back my phone within 15 working days and not my headache if another organization doesn't comply.

I am not able to cancel one assist policy plan. Even if i do call to customer care they are not answering well. You are not treating your customer well. I have requested customer care executive to refund my money but they downgraded my policy plan other than cancelling it. I need my money back. Please, refund my money. My service request number is[protected]. Please, do feedback.

I had purchased a mobile insurence package and when my phone was damaged had raised for claim. There was a delay by the company to get back to me and later i was told that i had to get my phone repaired myself since my area was not under the servicable area. It was not mentioned to me while purchasing the insurence. After getting the phone repaired myself i applied for refund of the service charge which the company has not refunded even after three months. I do not get any reply to my mails and also the call is disconnected as soon as i get in touch with a customer care executive. I wanted to know if there is a way of taking up the same with consumer court and irda as well.

Team I want to cancel my one assit plan which I didnt want it along with my kotak personal loan could you please cancel and refund Rs.3999/-

Kotak CRN number:[protected]

I was not aware this money 3999/- was for one assit no body guided me and I told them to process my loan not along with one assist package.

Kindly refund the amount.

Contact me : sumathi.[protected]@gmail.com

Respected sir/madam rs1299 deducted from my credit card on 14/03/2017 for credit card protection plan which i never asked and no body contacted me to take permission regarding this i do not want this plan please cancel it and refund rs1299 my relation ship number is 1820798. Please take needful action to refund my money
Thanks
Rajdeep singh
One asist relationship number 1820798

There is no update from one assist (Mobile insurance) about my mobile. I had submitted my mobile and claimed for a screen damage and it has been nearly 2months.

The customer care is pathetic. They put the call on hold for 20 mins or close the call when I ask for update. there has been no reply to any of my mails.

I have been trying to contact them but no proper response from them.
The service center said screen damage will hardly take 2 days to repair.

No defined time frame has been provided to return my mobile. Kindly help me in retrieving my mobile from them.

Am writing this extremely disturbed and shocked at the behaviour of your sales executives at oneassist. I had called to get my phone insured and was put in touch with mr nair and his team members. During the negotiations, they spoke to me in a very rude and harsh manner and hung up the phone on me saying we dont need you take our services. Mr nair refused to speak with me even after my repeated calls and instead told his assistant to tell me to never call back. I am part of a media organisation and talk to company executives on a daily basis but have never been subjected to this kind of arrogance before.

Sir Rs1299 deducted from my account on 10/03/2017 for credit card protection plan which i never asked and no body contacted me to take permission regarding this I do not want this plan please cancel it and refund Rs1299 My relation ship number is 1811901 .In future also please do not deduct any sort of amount. please take needful action to refund my money Thanks from Akram khan.

I brought new RED Mi note 4 and activated MI Protect for that. After one week my phone glass was broken and submitted for claim request on one assist.

These people started process on FEB 26th and told me 15 days it will take. Now it is 13rd MAR still saying it takes another 10 days.

This worst kind of service i ever seen. They took my phone and not knowing what is happening to that.

Don't ever buy one assist PLAN for your MI phones instead better buy some other insurence.

Team,

This is very worst experience from One assist team. I got a call from One assist team and they have given me a commitment stating that RS 2499/- for Life Time free card (ie, Zero annual fees), 1 year card protection scheme & 4500 money will be redeemed for the month of March'17( Points redeemed to cash). This is what the commitment given from them.

On 9th Mar'17 Rs 575/- was debited from my Credit card for Annual fee. When I enquired about this with HDFC customer care they said this is not offer and they have given a Wrong commitment.

I have called up One assist team and enquired about my wrong commitment. But they have put my call on hold and disconnected the Call.

I lost my money when I Enquired about this, there wasn't any response. I don't trust you guys any more.

Please cancel the policy and refund my money back and return my money back Rs 2499/-to my Credit card.

My name : Karthik R
Mobile no : [protected]

Please take action on this case Consumer forum team.

Regards,
Karthik R
Mobile no - [protected].

My service request no is 1803321. My one assist membership id is [protected]. My registered email id is arinafreen.[protected]@gmail.com. I have raised a claim for my cracked screen on 25th february. It's been 15 days since and i am yet to get any kind of reply from one assist. I have uploaded all the documents they asked me to, i have called them 5 times and every time i get the same reply 'we are validating your document we will get back to you within 2 days' that 2 days has been 15 days still no news. They were very prompt when they wanted me to buy their service, and what about after sales service. Absolutely pathetic. Fraud company. If this doesn't get resolve quickly i will file a case against them.