OneAssist Consumer Solutions Complaints & Reviews

I am a Axis Bank debit card holder, The bank has auto debited Rs.1799 from my credit card number ending with XXXXXXXX7821 with out my authorization on date 20/03/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 1836644

I urge OneAssist to cancel this preposterous membership at once and debit the amount back into my debit card at the earliest as this was done WITHOUT MY AUTHORIZATION OR CONSENT! If not, I'd be forced to take up the issue to the CONSUMER COURT as this is clearly...

Hi,

I'm Using HDFC Credit card. Without any intimation you have deducted the amount of 1799 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated .

Kindly cancel this plan and request you to refund the amount of Rs:1799 .This is unacceptable that you have been repeating the same.

Deducted date : 8th March 2017
Relationship No : 805321
Name : Gayathri T

My cell phone was handed over to one assist agent on 7th december '2016 . Later your One assist executive called and informed, that I will be receiving our phone before 10th of January, 2017. Bu, t phone was not received .Later again when I called, I have been told that it will be delivered by 2 nd week of Feb . But still was not delivered by that date.Again when I called on 13th march, I have been given a Complaint/Docket no.1834563 promising that it will be resolved with in 48 hrs.but till date it is not been resolved When called today again, i was told some other furure date for resolution my issue . I just to want to ask you, Is this the way you deal with customers which is much contrary to what you say in advertisements.Sorry to say this, Being your customer, I am feeling ashamed to call you again and again and being told unsolved reasons so many times giving different dates . Hence, I request you to look into this immediately and settle the issue with in a week, so as to not to force us to pursue the case with the Consumer Forum.

Regards,
K.Udaya bhaskar,
Reg mobile no.[protected]

Brought new RED Mi note 4 and activated MI Protect for that. After one week my phone glass was broken and submitted for claim request on one assist.

These people started process on FEB 26th and told me 25 days it will take. Now it is 21st MAR still saying it takes another 10 days.

This worst kind of service i ever seen. They took my phone and not knowing what is happening to that.

Don't ever buy one assist PLAN for your MI phones instead better buy some other insurence.

Relationship No. : 1707219
Plan : MI Protect Protection Plan[protected]
Valid up to : 09/02/2018
Mobile No. : [protected]

Still no response from one assist on this. Please tell me where is the mobile so that i take it from there ...

You people are responding here not responding to your mails on "[protected]@oneassist.in"

You IDIOTS what are you thinking. I don't want your repair.. please return my phone safely ... i can't wait any longer after many stories from internet on fraud by oneassist.

I brought the phone 13k and now they are saying it is not possible to give it back.. totally it is very stupid kind of **** service.

Had given a 2 months old piece for claiming the insurance..
N it gets rejected..
Reason being negligence of the customer itseems..
Do you guys consider customers fools who wont handle their 2 months old phone?
While taking the policy a lot of promises are been given by the company, and moreover when you try to contact the company you have to wait hours together to speak to the executive!
No reason to the emails r given!

I am a HDFC credit card holder, The bank has auto debited Rs.1299 from my credit card number ending with XXXXXXXX6306 with out my authorization on date 10/03/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 1807659

I urge OneAssist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done WITHOUT MY AUTHORIZATION OR CONSENT! If not, I'd be forced to take up the issue to the consumer court as this is clearly...

Hello there

I received sms from hdfc bank that rs-1299/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 1 march 2017
Kotak credit card no.5459 64xx xxxx 4107
Oneassist relationship number : 1771012

I don't know how I subscribed to One Assist, I not at all registered any wallet items or credit/debit cards for coverage still one assist team deducted the amount. Request to cancel one assist,
pleases cancel one assist and refund the amount. One assist not useful for me.

Relationship no: 1807904

Regards,
T Srinivas,
thammineedi.[protected]@gmail.com.

Dear Team,

I am a HDFC credit card holder, The bank has auto debited Rs.1299 from my credit card number ending with XXXXXXXX7611 with out my authorization on date 07/03/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 1797881

I urge OneAssist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done WITHOUT MY AUTHORIZATION OR CONSENT! If not, I'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Subhakaree

Rs1799 deducted from my Credit Card on 09/12/2016 for credit card protection plan which i never asked and no body contacted me to take permission regarding this. I do not want this plan please cancel immediately.

I was assured that Rs.500 will be refunded back to my Credit Card account in January 2017. Now its March End still the amount is not transferred. Refund my amount immediately.

And DO NOT EVER deduct any amount from my Credit Crad. I dont WANT this plan so DO NOT RENEW IT.

And REFUND my money Rs.500 agreed by you Immediately.

Thanks

Despite all attempts to cancel membership they have renewed the same on 19/3/2017 i was intimated by bank of money deducted.
Membership Id: [protected]
in the name- jagdish trivedi, mobile no. [protected]
when i contacted by phone with great difficulty they made excuses of departmental delays and cancellation is not done. please help i think the vompany is fraud and very lax in thier working

My Relationship No - 1710523.
My Name - Saiful Islam
My Policy Start on 12/02/2017 & I requested Customer Care executive for Close my Policy on 15/02/2017. I contact again for Refund amount & they told me refund provide was 21/02/2017. After 10 days later I cheak my Bank Statement But No amount was credited. I sent few email with attach my letest bank statement also called again them but no possitive respond from there. When I Contact Customer Care They are always told me that - 2 or 3 days wait for refund & our Senior Executive call back you today 5 to 6 p.m. I waiting for Call last 3 days But None one call i recive from there. The Customer Care executive are well trained for fraudster. My Policy was canceled on 15/02/2017 But Today 19/03/2017 Refund was not recived. Worst Services.

I am a hdfc bank credit card holder. The bank has auto debited rs 1299 from my credit card number ending with 0067 without my authorization on date:07/03/2017. And i don't want this membership so cancel the membership and refund the same.

Have you know it’s a cyber crime activity, without authentication make payment from my account. Please take necessary action refund the same. If not i will step into consumer court.

Regards,
Raman garg

They lie every time when i call them, when they sell you the insurance they tell you that all problem is fixed in 12 days when i call them they tell me it will take one month to fix your phone problem. When i call them every time they said me that your request is in processing or they tell me that your document is not completed or your document is going for verifiaction they are not giving me the clear answer.

Please cancel my policy and refund my amount as soon as possible. I am trying so many time but your company not picking my call. Your company how to giving wrong information to me. I will discuss with hdfc bank whatever giving information i will share with hdfc bank manager he is totally shocking for your information. If it not cancel my policy i will give complaint for one assist.

Dear sonali madam

As per our telephonic ([protected]) conversation with you (Sonali madam) on date & time 18/03/2017 12:26 am i requested to you to deactivate one assist membership (Relationship number 1820798). You said me that your company one assist credit the deducted amount rs. 1299.00 (Deducted on 14/03/2017) credit on 15/03/2017 to your credit card. Rs. 1299.00 but i checked my statement and found that you have not deactivate my one assist membership but you make smart emi for this amount. My hdfc credit card statement also showing dial an emi for rs. 1299. Cr and on 16/03/2017 smart emi, int nbr:01, [protected] rs 427.21 debit from my credit card service tax also charged on this emi amount rs 17.53.

As per your requirement on telephone for proof of amount deduction i am sending my credit card statement. Kindly check and refund my amount.

Hello sir
My name is biswajit shaw and my mobile no -[protected]
I am a exiciting coustomer in one assist mobile insurance company
Relationship no: 1376656
I have succesfully submit my mobile on 4 nov 2016 for repair
After some time i got a mail there mention that they reject my case
Cause cooling period
But today 17 march 2017 they did not send my damege to my address
I have done many call and mail to one assist company
But did not work
When iam frustrated then call national consumer helpline
And rise a complaine
Token no-101841
Please help me

Sir/Madam,

Deactivate / Cancel & refund the amount...

I am a HDFC bank credit card holder . The bank has auto debited Rs
1299 from my credit card number ending with 6281 Without my
authorization on date 02/03/2017. And I don't want this membership so
cancel the membership and refund the same.

Please take necessary action refund the same as early as possible.

Thanks & Regards

SHWETA RANGRA
DOB:[protected]
[protected]
Email ID: [protected]@gmail.com

My client number is 1149133 and my samsung galaxy s7 edge handset was taken by the oneassist for repair on 5th february. It hasn't been returned till date. The people on their customer care email have stopped replying, their execs on call are hopeless and the company states an issue that insurance review is pending from another organization.
Oneassist needs to understand that it is their responsibility to get back my phone within 15 working days and not my headache if another organization doesn't comply.

I am not able to cancel one assist policy plan. Even if i do call to customer care they are not answering well. You are not treating your customer well. I have requested customer care executive to refund my money but they downgraded my policy plan other than cancelling it. I need my money back. Please, refund my money. My service request number is[protected]. Please, do feedback.