OneAssist Consumer Solutions Complaints & Reviews

I don't know how I subscribed to One Assist, I not at all registered any wallet items or credit/debit cards for coverage still one assist team deducted the amount. Request to cancel one assist,
pleases cancel one assist and refund the amount. One assist not useful for me.

Relationship no: 1807904

Regards,
T Srinivas,
thammineedi.[protected]@gmail.com.

May 6, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Srinivas,

Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No.1858185 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Mumbai City, Maharashtra, 400 058

Website: www.oneassist.in

Dear Team,

I am a HDFC credit card holder, The bank has auto debited Rs.1299 from my credit card number ending with XXXXXXXX7611 with out my authorization on date 07/03/17 and I dont want this membership so cancel the membership and refund the same;

Relation ship number for one assit is 1797881

I urge OneAssist to cancel this preposterous membership at once and debit the amount back into my credit card at the earliest as this was done WITHOUT MY AUTHORIZATION OR CONSENT! If not, I'd be forced to take up the issue to the consumer court as this is clearly in violation of consumer rights and cyber laws!

Regards,

Subhakaree

Apr 20, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

OneAssist Consumer Solutions Customer Care's response Dear Subhakaree,

Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No.1854139 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

View replies

U

uttarakhandi boys rocks

from Delhi, Delhi

Mar 21, 2017

I am kundan bora, I have no call from hdfc bank and no information about one assist plan after than they automatically activated this plan and deducted Rs.1299/- from my saving a/c .I don't need this plan actually. Please deactivate this plan and refund my money asap

Reply

OneAssist Consumer Solutions Customer Care's response, Mar 21, 2017

Verified Support

Dear Kundan,

Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No.1856355 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Deepali

Team OneAssist

B

bhupendraparmar

from Abu Road, Rajasthan

Mar 21, 2017

One assist not giving my handset last 2 month...

Reply

OneAssist Consumer Solutions Customer Care's response, Mar 21, 2017

Verified Support

Dear Customer,

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist

G

gayatri bhargavi

from Hyderabad, Telangana

Mar 21, 2017

This is my mble imei no : [protected] .
Please inform me when i will get back i gave it for repair on 21st Jan 17.
Customer copy : 1610285.
Customer id : 1329617

Deactivate / cancel & refund the amount - Comment #2684386 - Image #0

Reply

OneAssist Consumer Solutions Customer Care's response, Mar 21, 2017

Verified Support

Dear Ms Shrabani,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

OneAssist Consumer Solutions Customer Care's response, Mar 23, 2017

Verified Support

Dear Ms Shrabani,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

Our team is coordinating with the Delivery partner to know the status of your handset delivery. They will get back to you soon with an update.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

OneAssist Consumer Solutions Customer Care's response, Apr 3, 2017

Verified Support

Dear Ms Shrabani,

Greetings from OneAssist..!

Our team has sent you the Proof of Delivery document to acknowledge the handset acceptance on your registered email id. You should receive email from happytoassist email id.

Regards

Deepali

Team OneAssist

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Address: Bangalore, Karnataka, 560066

Rs1799 deducted from my Credit Card on 09/12/2016 for credit card protection plan which i never asked and no body contacted me to take permission regarding this. I do not want this plan please cancel immediately.

I was assured that Rs.500 will be refunded back to my Credit Card account in January 2017. Now its March End still the amount is not transferred. Refund my amount immediately.

And DO NOT EVER deduct any amount from my Credit Crad. I dont WANT this plan so DO NOT RENEW IT.

And REFUND my money Rs.500 agreed by you Immediately.

Thanks

Apr 21, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist

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Address: 380015

Despite all attempts to cancel membership they have renewed the same on 19/3/2017 i was intimated by bank of money deducted.
Membership Id: [protected]
in the name- jagdish trivedi, mobile no. [protected]
when i contacted by phone with great difficulty they made excuses of departmental delays and cancellation is not done. please help i think the vompany is fraud and very lax in thier working

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400058

Website: oneassist.in

My Relationship No - 1710523.
My Name - Saiful Islam
My Policy Start on 12/02/2017 & I requested Customer Care executive for Close my Policy on 15/02/2017. I contact again for Refund amount & they told me refund provide was 21/02/2017. After 10 days later I cheak my Bank Statement But No amount was credited. I sent few email with attach my letest bank statement also called again them but no possitive respond from there. When I Contact Customer Care They are always told me that - 2 or 3 days wait for refund & our Senior Executive call back you today 5 to 6 p.m. I waiting for Call last 3 days But None one call i recive from there. The Customer Care executive are well trained for fraudster. My Policy was canceled on 15/02/2017 But Today 19/03/2017 Refund was not recived. Worst Services.

Mar 23, 2017

Complaint marked as Resolved

gbdfg

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Hisar, Haryana, 125001

Website: hdfc bank

I am a hdfc bank credit card holder. The bank has auto debited rs 1299 from my credit card number ending with 0067 without my authorization on date:07/03/2017. And i don't want this membership so cancel the membership and refund the same.

Have you know it’s a cyber crime activity, without authentication make payment from my account. Please take necessary action refund the same. If not i will step into consumer court.

Regards,
Raman garg

+1 photos

Apr 25, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Garg,

Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No.1865441 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Ghaziabad, Uttar Pradesh, 201014

Website: Oneassist.com

They lie every time when i call them, when they sell you the insurance they tell you that all problem is fixed in 12 days when i call them they tell me it will take one month to fix your phone problem. When i call them every time they said me that your request is in processing or they tell me that your document is not completed or your document is going for verifiaction they are not giving me the clear answer.

Apr 22, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Looking forward to hear from you.

Regards

Deepali

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Address: Chennai, Tamil Nadu, 603 209

Website: www.oneassist.in

Please cancel my policy and refund my amount as soon as possible. I am trying so many time but your company not picking my call. Your company how to giving wrong information to me. I will discuss with hdfc bank whatever giving information i will share with hdfc bank manager he is totally shocking for your information. If it not cancel my policy i will give complaint for one assist.

Apr 20, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

OneAssist Consumer Solutions Customer Care's response Dear Pukazhenthi,

Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No.1835977 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Ludhiana, Punjab, 141120

Website: www.oneassist.in

Dear sonali madam

As per our telephonic ([protected]) conversation with you (Sonali madam) on date & time 18/03/2017 12:26 am i requested to you to deactivate one assist membership (Relationship number 1820798). You said me that your company one assist credit the deducted amount rs. 1299.00 (Deducted on 14/03/2017) credit on 15/03/2017 to your credit card. Rs. 1299.00 but i checked my statement and found that you have not deactivate my one assist membership but you make smart emi for this amount. My hdfc credit card statement also showing dial an emi for rs. 1299. Cr and on 16/03/2017 smart emi, int nbr:01, [protected] rs 427.21 debit from my credit card service tax also charged on this emi amount rs 17.53.

As per your requirement on telephone for proof of amount deduction i am sending my credit card statement. Kindly check and refund my amount.

Apr 20, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Singh,

Greetings from OneAssist..!

Please be assured that your Membership Cancellation is already been initiated on 16 March 2017 and the refund will be added to your account within 7 working days. The Service Request no for the same is 1841117.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

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Address: 700137

Hello sir
My name is biswajit shaw and my mobile no -[protected]
I am a exiciting coustomer in one assist mobile insurance company
Relationship no: 1376656
I have succesfully submit my mobile on 4 nov 2016 for repair
After some time i got a mail there mention that they reject my case
Cause cooling period
But today 17 march 2017 they did not send my damege to my address
I have done many call and mail to one assist company
But did not work
When iam frustrated then call national consumer helpline
And rise a complaine
Token no-101841
Please help me

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Address: Faridabad, Haryana, 121001

Website: one assist

Sir/Madam,

Deactivate / Cancel & refund the amount...

I am a HDFC bank credit card holder . The bank has auto debited Rs
1299 from my credit card number ending with 6281 Without my
authorization on date 02/03/2017. And I don't want this membership so
cancel the membership and refund the same.

Please take necessary action refund the same as early as possible.

Thanks & Regards

SHWETA RANGRA
DOB:[protected]
[protected]
Email ID: [protected]@gmail.com

Apr 25, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2017

OneAssist Consumer Solutions Customer Care's response Dear Shweta,

Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No.1829395 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Website: www.oneassist.in

My client number is 1149133 and my samsung galaxy s7 edge handset was taken by the oneassist for repair on 5th february. It hasn't been returned till date. The people on their customer care email have stopped replying, their execs on call are hopeless and the company states an issue that insurance review is pending from another organization.
Oneassist needs to understand that it is their responsibility to get back my phone within 15 working days and not my headache if another organization doesn't comply.

May 1, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2017

OneAssist Consumer Solutions Customer Care's response Dear Ms Sheth,

Greetings from OneAssist..!

Please accept our sincere apologies for the inconvenience you have experienced.

Our team have already updated you with the claim status. We are working on your case.

Should you require any further assistance, call us on[protected] or write to us on [protected]@oneassist.in.

Regards,

Deepali

Team OneAssist

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Address: Ahmedabad, Gujarat, 380013

Website: www.oneassist.in

I am not able to cancel one assist policy plan. Even if i do call to customer care they are not answering well. You are not treating your customer well. I have requested customer care executive to refund my money but they downgraded my policy plan other than cancelling it. I need my money back. Please, refund my money. My service request number is[protected]. Please, do feedback.

Apr 18, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist

View replies

C

Chandra mohan reddy v

from Chennai, Tamil Nadu

Mar 17, 2017

Dear Sir,

we have relationship of OneAssist consumer solutions with my relationship no.824631 is deactivate immediately

Thanking you,

V. Chandra Mohan Reddy
[protected]

Reply

OneAssist Consumer Solutions Customer Care's response, Mar 20, 2017

Verified Support

Dear Mr Reddy,

Greetings from OneAssist...!

As per your request, we have cancelled your plan vide service request No.1852578.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Deepali

Team OneAssist

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Address: Mumbai City, Maharashtra, 682024

I had purchased a mobile insurence package and when my phone was damaged had raised for claim. There was a delay by the company to get back to me and later i was told that i had to get my phone repaired myself since my area was not under the servicable area. It was not mentioned to me while purchasing the insurence. After getting the phone repaired myself i applied for refund of the service charge which the company has not refunded even after three months. I do not get any reply to my mails and also the call is disconnected as soon as i get in touch with a customer care executive. I wanted to know if there is a way of taking up the same with consumer court and irda as well.

May 9, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

Apr 11, 2017

Updated by ashokc87 Please find my registered mobile number
[protected]

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Address: 560024

Website: OneAssist

Team I want to cancel my one assit plan which I didnt want it along with my kotak personal loan could you please cancel and refund Rs.3999/-

Kotak CRN number:[protected]

I was not aware this money 3999/- was for one assit no body guided me and I told them to process my loan not along with one assist package.

Kindly refund the amount.

Contact me : sumathi.[protected]@gmail.com

Apr 20, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Sumathi,

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Ludhiana, Punjab, 141120

Website: www.oneassist.in

Respected sir/madam rs1299 deducted from my credit card on 14/03/2017 for credit card protection plan which i never asked and no body contacted me to take permission regarding this i do not want this plan please cancel it and refund rs1299 my relation ship number is 1820798. Please take needful action to refund my money
Thanks
Rajdeep singh
One asist relationship number 1820798

Apr 16, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2017

OneAssist Consumer Solutions Customer Care's response Dear Rajdeep,

Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No.1841117 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Mumbai City, Maharashtra

Website: oneassist.in

There is no update from one assist (Mobile insurance) about my mobile. I had submitted my mobile and claimed for a screen damage and it has been nearly 2months.

The customer care is pathetic. They put the call on hold for 20 mins or close the call when I ask for update. there has been no reply to any of my mails.

I have been trying to contact them but no proper response from them.
The service center said screen damage will hardly take 2 days to repair.

No defined time frame has been provided to return my mobile. Kindly help me in retrieving my mobile from them.

Apr 15, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Mar 14, 2017

Updated by prvn264 Relationship number: 1625361
Praveen Manoharan, [protected], [protected]@gmail.com

Verified Support

Mar 15, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Manoharan,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they will get in touch with you shortly with an update on your case.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Mar 15, 2017

OneAssist Consumer Solutions Customer Care's response Dear Mr Manoharan,

Greetings from OneAssist..!

As per our telephonic conversation, we have forwarded your details to the relevant team who will help you with the further details.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

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Address: Mumbai City, Maharashtra

Website: oneassist.in

Am writing this extremely disturbed and shocked at the behaviour of your sales executives at oneassist. I had called to get my phone insured and was put in touch with mr nair and his team members. During the negotiations, they spoke to me in a very rude and harsh manner and hung up the phone on me saying we dont need you take our services. Mr nair refused to speak with me even after my repeated calls and instead told his assistant to tell me to never call back. I am part of a media organisation and talk to company executives on a daily basis but have never been subjected to this kind of arrogance before.

Apr 15, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

Greetings from OneAssist..!

We deeply regret the inconvenience caused at your end, please be assured that all necessary steps would be taken at our end to ensure that such incidents are not repeated.

We request you to treat this as an isolated case and not a true reflection of our services.

We request you to help us with your mobile number for us to arrange a call back for you to address your concerns.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist

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Address: 505326

Sir Rs1299 deducted from my account on 10/03/2017 for credit card protection plan which i never asked and no body contacted me to take permission regarding this I do not want this plan please cancel it and refund Rs1299 My relation ship number is 1811901 .In future also please do not deduct any sort of amount. please take needful action to refund my money Thanks from Akram khan.

Apr 15, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2017

OneAssist Consumer Solutions Customer Care's response Dear Akram,

Greetings from OneAssist...!

As per your request we have cancelled your plan vide service request No.1837569 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Deepali

Team OneAssist

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Address: Hyderabad, Andhra Pradesh, 500072

Website: oneassist.in

I brought new RED Mi note 4 and activated MI Protect for that. After one week my phone glass was broken and submitted for claim request on one assist.

These people started process on FEB 26th and told me 15 days it will take. Now it is 13rd MAR still saying it takes another 10 days.

This worst kind of service i ever seen. They took my phone and not knowing what is happening to that.

Don't ever buy one assist PLAN for your MI phones instead better buy some other insurence.

May 22, 2017

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2017

OneAssist Consumer Solutions Customer Care's response Dear Customer,

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

- Deepali
(Team OneAssist)

Mar 19, 2017

Updated by Aruna CH Relationship No. : 1707219
Plan : MI Protect Protection Plan[protected]
Valid up to : 09/02/2018
Mobile No. : [protected]

Still no response from one assist on this. Please tell me where is the mobile so that i take it from there ...

You people are responding here not responding to your mails on "[protected]@oneassist.in"

You idiots what are you thinking. I don't want your repair.. please return my phone safely ... i can't wait any longer after many stories from internet on fraud by oneassist.

Verified Support

Mar 24, 2017

OneAssist Consumer Solutions Customer Care's response Dear Aruna,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Mar 24, 2017

Updated by Aruna CH Hi,

You don't reply for emails. To get reply for emails, we have to post complaint here? What kind of customer service if replay not given in 48 hours?

You stupid idiots...

Verified Support

Mar 27, 2017

OneAssist Consumer Solutions Customer Care's response Dear Aruna,

Greetings from OneAssist..!

Our team had called you and informed that the handset will be delivered to you by 31st March 2017.

We appreciate your patience in the interim.

Regards

Deepali

Team OneAssist

Verified Support

Apr 20, 2017

OneAssist Consumer Solutions Customer Care's response Dear Aruna,

Greetings from OneAssist..!

As per our records, we have delivered your handset on 14 April 2017 via Fedex and tracking id is[protected]. We would request you to confirm whether it's in working condition.

Looking forward to hear from you.

Regards

Deepali

Team OneAssist

View replies

A

Ajjuu Mudgal

from Delhi, Delhi

Mar 14, 2017

Oneassist Consumer Solutions — Phone insurance claim

I have claimed insurance of my mi note 3 smart phone and submitted all the documents required nd asked from company side ... after then also no response feom company side ... take action or i have to go to consumer court

Reply

OneAssist Consumer Solutions Customer Care's response, Mar 15, 2017

Verified Support

Dear Customer,

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

Regards

Deepali

Team OneAssist

OneAssist Consumer Solutions Complaints & Reviews

File a complaint to OneAssist Consumer Solutions

OneAssist Consumer Solutions reviews & complaints page 183

Termination

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Deactivate / cancel & refund the amount

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Oneassist consumer solutions without permission amount deducted from credit card

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Cancellation of membership

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They dose not given my refund money

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One assist auto debit 1299 in my account please refund me

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Regarding claim of my damaged phone

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My policy cancel purpose

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Deduct money without permission

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Damage mobile not received

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Amount debited without my authorisation

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Handset not returned after a month and half of collecting it

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Cancellation of one assist policy

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No response after filing claim

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One assist card protection

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Without permission amount deducted from credit card

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Mobile phone not returned. Pathetic customer service

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Harassment by sales executives

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Rs 1299 deducted for credit card protection plan

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Insurance for phone

Oneassist Consumer Solutions — Phone insurance claim

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