OneAssist Consumer Solutions Complaints & Reviews

I had purchased a mobile insurence package and when my phone was damaged had raised for claim. There was a delay by the company to get back to me and later i was told that i had to get my phone repaired myself since my area was not under the servicable area. It was not mentioned to me while purchasing the insurence. After getting the phone repaired myself i applied for refund of the service charge which the company has not refunded even after three months. I do not get any reply to my mails and also the call is disconnected as soon as i get in touch with a customer care executive. I wanted to know if there is a way of taking up the same with consumer court and irda as well.

Team I want to cancel my one assit plan which I didnt want it along with my kotak personal loan could you please cancel and refund Rs.3999/-

Kotak CRN number:[protected]

I was not aware this money 3999/- was for one assit no body guided me and I told them to process my loan not along with one assist package.

Kindly refund the amount.

Contact me : sumathi.[protected]@gmail.com

Respected sir/madam rs1299 deducted from my credit card on 14/03/2017 for credit card protection plan which i never asked and no body contacted me to take permission regarding this i do not want this plan please cancel it and refund rs1299 my relation ship number is 1820798. Please take needful action to refund my money
Thanks
Rajdeep singh
One asist relationship number 1820798

There is no update from one assist (Mobile insurance) about my mobile. I had submitted my mobile and claimed for a screen damage and it has been nearly 2months.

The customer care is pathetic. They put the call on hold for 20 mins or close the call when I ask for update. there has been no reply to any of my mails.

I have been trying to contact them but no proper response from them.
The service center said screen damage will hardly take 2 days to repair.

No defined time frame has been provided to return my mobile. Kindly help me in retrieving my mobile from them.

Am writing this extremely disturbed and shocked at the behaviour of your sales executives at oneassist. I had called to get my phone insured and was put in touch with mr nair and his team members. During the negotiations, they spoke to me in a very rude and harsh manner and hung up the phone on me saying we dont need you take our services. Mr nair refused to speak with me even after my repeated calls and instead told his assistant to tell me to never call back. I am part of a media organisation and talk to company executives on a daily basis but have never been subjected to this kind of arrogance before.

Sir Rs1299 deducted from my account on 10/03/2017 for credit card protection plan which i never asked and no body contacted me to take permission regarding this I do not want this plan please cancel it and refund Rs1299 My relation ship number is 1811901 .In future also please do not deduct any sort of amount. please take needful action to refund my money Thanks from Akram khan.

I brought new RED Mi note 4 and activated MI Protect for that. After one week my phone glass was broken and submitted for claim request on one assist.

These people started process on FEB 26th and told me 15 days it will take. Now it is 13rd MAR still saying it takes another 10 days.

This worst kind of service i ever seen. They took my phone and not knowing what is happening to that.

Don't ever buy one assist PLAN for your MI phones instead better buy some other insurence.

Team,

This is very worst experience from One assist team. I got a call from One assist team and they have given me a commitment stating that RS 2499/- for Life Time free card (ie, Zero annual fees), 1 year card protection scheme & 4500 money will be redeemed for the month of March'17( Points redeemed to cash). This is what the commitment given from them.

On 9th Mar'17 Rs 575/- was debited from my Credit card for Annual fee. When I enquired about this with HDFC customer care they said this is not offer and they have given a Wrong commitment.

I have called up One assist team and enquired about my wrong commitment. But they have put my call on hold and disconnected the Call.

I lost my money when I Enquired about this, there wasn't any response. I don't trust you guys any more.

Please cancel the policy and refund my money back and return my money back Rs 2499/-to my Credit card.

My name : Karthik R
Mobile no : [protected]

Please take action on this case Consumer forum team.

Regards,
Karthik R
Mobile no - [protected].

My service request no is 1803321. My one assist membership id is [protected]. My registered email id is arinafreen.[protected]@gmail.com. I have raised a claim for my cracked screen on 25th february. It's been 15 days since and i am yet to get any kind of reply from one assist. I have uploaded all the documents they asked me to, i have called them 5 times and every time i get the same reply 'we are validating your document we will get back to you within 2 days' that 2 days has been 15 days still no news. They were very prompt when they wanted me to buy their service, and what about after sales service. Absolutely pathetic. Fraud company. If this doesn't get resolve quickly i will file a case against them.

Sir Rs1299 deducted from my account today 11/03/2017 for credict card proction plan which i never asked and no body contacted me to take premission regarding this I do not want this plan please cancel it and refund Rs1299 My relation ship number is 1807770 .In future also please donot deduct any sort of amount. please take needful action to refund my money Thanks from MAHIPALSINGH

I have wallet insurance from one assisst for 2 years.
I lost my wallet on 7th December and asked the insurance company one assisst customer care executive to block my 5 out of the 6 registered cards online with oneassisst and the first problem they blocked all the cards without confirmation from my end in the phase of demonetisation. Which caused so much inconvenience for me.

Then when I complained about the incidence there was no cooperation from the one assisst side.

Then when i tried to contact their supervisors they never connected on call with me and listened to the concern personally.

It took 3 days to talk to a supervisor and tell them the concern. Then they promised to reimburse 100 rupees to get the new card fees which they blocked by mistake. I never got that reimbursement.

Then they also promised to apply for duplicate Driving license and Pan card and promised that it will be delivered at home.
Then they denied to deliver the Driving License at home and asked me to collect the DL from the court, i had to fight for it and then after 2 months it was delivered.

And now its been more than 3 months i still didn't get my pan card.

When i call they never pick up the call in one go.

They never treat the customer well.

They never take follow ups for the matter at hand.

They provide wrong status updates that the DL was already deliverd as per the status in their system.

And i dont know when will they complete their job for the PAN card.

Request you to lodge a complaint for this.

I am facing so much inconvinience for their service for which i have paid a premium for 2 years.

Many times i call to claim registration for my mobile.but there is more time to waiting .
If call received than it will be holded or disconnected by customer care assistant.please help I want to registered my complaint.i registered my mobile with insurance company for protection with liquid and accidental damage.but suddenly my mobile damage in an accident I want to claim for it but I tried so many time on [protected]. there is no response.please help me

I have purchase Mi redmi 4 mobile with protect insurance plan of one assist..later update plan to better coverage & pay new plan premium in full .. as per one assist customer care they will refund money of old plan in 10 days.. 2 months later of harassment they refunded money of 499/- only where i have paid 599 .. invoice copy also provided ... MI india also not giving propoer reply on this. both companies will cheating with us.
OneAssist Consumer Solutions Private Limited & MI INDIA ( xiaomi.com )

Selling mobile insurance & not refunding money & not giving proper answer to customer

Dear Sir,

I do not want one assist membership

How could you access my account without my permission to activate one assist service in my account ?

Cancel your one assist plan and refund my 1299/- which you debited from my account

Fix my issue in urgent basic and refund my money. Or i will have to drag you to consumer court for fraud.

mob- [protected]
date of birth- 10/03/1992
Email id- [protected]@gmail.com

Thanks,
Santhosh

I had filed an insurance claim for my MI5 on 9th of january 2017.
company told me my device will be delivered back by 4th of march 2017 till date I've not received any information about my phone and its delivery(P.S. today is 9th of march 2017)
i want the company to answer when my phone will be delivered back
registered mobile number [protected]
membership id [protected]

Hi,

I am trying to reach on your[protected] since 2 hours and no body is responding at alll.

Please initiate Claim for above said membership id and handset i.e. Redmi Note 3 Dark Grey 32G

Damage Description.
Phone was kept at TV stand on corner near charging point. Due to Vibration of incoming call phone dropped down and resulted in to misalignment at one corner of screen as well screen seems to came out from that corner too..

Now it is going enough my amount is deducted on 10th Feb 2017. During the payment I was using net banking and i have already send my all details to [protected]@oneassist.in many times and they also called yesterday and told me your amount has been refunded but till now no any amount is credited in my account and today a one of the OneAssist member called me by tollfree no. +[protected]. And totally forced me for all ATM card details. Now it is enough from the side of OneAssist.

Regards
AVINASH RANJAN
[protected]

Hi sir day to day i am sending mail to this company but they all not sending me any response and submitted my handset on 25 and they told 7 day is enough for resolve the problem and that again send mail to one assist happy department on 6 march and they told we will contact u in 48 hours but they not done that and they not provided me stand by handset and several time i called this company and they all are say sir u have wait again 48 hours so plz do something., and my mobile no is [protected]

Very worst company previously I have complain about the refund of my deducted amount of 10 Feb 2017. But yesterday the OneAssist called me the amount is already refunded to your bank account but till now no any amount is credited in my bank account. They always try to fool customer and total wasting of time. I only want to say refund my amount immediately before mark as resolved. Your team is always request wait for 24 hrs but when will end your 24 hrs from 10th Feb to 09th March. Very bad experience with OneAssist.

Regards

Avinash Ranjan
[protected]
[protected]

Dear One assist Team,

I have been trying to call the customer care to get my details registered in their portal, however nobody answers and I end up waiting for more than 30 minutes everytime i call the customer care numbers ([protected] and [protected]).

This is highly unacceptable. Below are my details:

Relationship no. [protected]

My mobile Handset Lost on dated 07th March 2017 evening. I have my Mobile Insurance.

Please find attached Police Property Lost Register Copy with Mobile Invoice.

Requesting you to Process my Claim.Can anybody contact me, or please give me my money back.

Regards,
Arjun Pawar