OneAssist Consumer Solutions Complaints & Reviews

Sir Rs1299 deducted from my account today 11/03/2017 for credict card proction plan which i never asked and no body contacted me to take premission regarding this I do not want this plan please cancel it and refund Rs1299 My relation ship number is 1807770 .In future also please donot deduct any sort of amount. please take needful action to refund my money Thanks from MAHIPALSINGH

I have wallet insurance from one assisst for 2 years.
I lost my wallet on 7th December and asked the insurance company one assisst customer care executive to block my 5 out of the 6 registered cards online with oneassisst and the first problem they blocked all the cards without confirmation from my end in the phase of demonetisation. Which caused so much inconvenience for me.

Then when I complained about the incidence there was no cooperation from the one assisst side.

Then when i tried to contact their supervisors they never connected on call with me and listened to the concern personally.

It took 3 days to talk to a supervisor and tell them the concern. Then they promised to reimburse 100 rupees to get the new card fees which they blocked by mistake. I never got that reimbursement.

Then they also promised to apply for duplicate Driving license and Pan card and promised that it will be delivered at home.
Then they denied to deliver the Driving License at home and asked me to collect the DL from the court, i had to fight for it and then after 2 months it was delivered.

And now its been more than 3 months i still didn't get my pan card.

When i call they never pick up the call in one go.

They never treat the customer well.

They never take follow ups for the matter at hand.

They provide wrong status updates that the DL was already deliverd as per the status in their system.

And i dont know when will they complete their job for the PAN card.

Request you to lodge a complaint for this.

I am facing so much inconvinience for their service for which i have paid a premium for 2 years.

Many times i call to claim registration for my mobile.but there is more time to waiting .
If call received than it will be holded or disconnected by customer care assistant.please help I want to registered my complaint.i registered my mobile with insurance company for protection with liquid and accidental damage.but suddenly my mobile damage in an accident I want to claim for it but I tried so many time on [protected]. there is no response.please help me

I have purchase Mi redmi 4 mobile with protect insurance plan of one assist..later update plan to better coverage & pay new plan premium in full .. as per one assist customer care they will refund money of old plan in 10 days.. 2 months later of harassment they refunded money of 499/- only where i have paid 599 .. invoice copy also provided ... MI india also not giving propoer reply on this. both companies will cheating with us.
OneAssist Consumer Solutions Private Limited & MI INDIA ( xiaomi.com )

Selling mobile insurance & not refunding money & not giving proper answer to customer

Dear Sir,

I do not want one assist membership

How could you access my account without my permission to activate one assist service in my account ?

Cancel your one assist plan and refund my 1299/- which you debited from my account

Fix my issue in urgent basic and refund my money. Or i will have to drag you to consumer court for fraud.

mob- [protected]
date of birth- 10/03/1992
Email id- [protected]@gmail.com

Thanks,
Santhosh

I had filed an insurance claim for my MI5 on 9th of january 2017.
company told me my device will be delivered back by 4th of march 2017 till date I've not received any information about my phone and its delivery(P.S. today is 9th of march 2017)
i want the company to answer when my phone will be delivered back
registered mobile number [protected]
membership id [protected]

Hi,

I am trying to reach on your[protected] since 2 hours and no body is responding at alll.

Please initiate Claim for above said membership id and handset i.e. Redmi Note 3 Dark Grey 32G

Damage Description.
Phone was kept at TV stand on corner near charging point. Due to Vibration of incoming call phone dropped down and resulted in to misalignment at one corner of screen as well screen seems to came out from that corner too..

Now it is going enough my amount is deducted on 10th Feb 2017. During the payment I was using net banking and i have already send my all details to [protected]@oneassist.in many times and they also called yesterday and told me your amount has been refunded but till now no any amount is credited in my account and today a one of the OneAssist member called me by tollfree no. +[protected]. And totally forced me for all ATM card details. Now it is enough from the side of OneAssist.

Regards
AVINASH RANJAN
[protected]

Hi sir day to day i am sending mail to this company but they all not sending me any response and submitted my handset on 25 and they told 7 day is enough for resolve the problem and that again send mail to one assist happy department on 6 march and they told we will contact u in 48 hours but they not done that and they not provided me stand by handset and several time i called this company and they all are say sir u have wait again 48 hours so plz do something., and my mobile no is [protected]

Very worst company previously I have complain about the refund of my deducted amount of 10 Feb 2017. But yesterday the OneAssist called me the amount is already refunded to your bank account but till now no any amount is credited in my bank account. They always try to fool customer and total wasting of time. I only want to say refund my amount immediately before mark as resolved. Your team is always request wait for 24 hrs but when will end your 24 hrs from 10th Feb to 09th March. Very bad experience with OneAssist.

Regards

Avinash Ranjan
[protected]
[protected]

Dear One assist Team,

I have been trying to call the customer care to get my details registered in their portal, however nobody answers and I end up waiting for more than 30 minutes everytime i call the customer care numbers ([protected] and [protected]).

This is highly unacceptable. Below are my details:

Relationship no. [protected]

My mobile Handset Lost on dated 07th March 2017 evening. I have my Mobile Insurance.

Please find attached Police Property Lost Register Copy with Mobile Invoice.

Requesting you to Process my Claim.Can anybody contact me, or please give me my money back.

Regards,
Arjun Pawar

Dear oneassist

My name is keshav Kumar singh, I am HDFC bank Credit card holder.the bank has auto debited Rs1299 form Credit card number ending 3871 without my knowledge on date 8-3-2017 and i don't want this membership so cancel the membership and pay the money back (refund) immediately. Other waise i cancel my credit card Membership.
Relationship number.1793760.
Name.keshav kumar singh
Contact.[protected]
Emailid.[protected]@gmail.com

Membership activated in oneassist without my consent. It has been done unilaterally. . Rs.1299 has been debited from my credit card on 24.02.2017. I never applied for membership. Reason for activation is unknown to me. I called to oneassist but the membership not cancelled . I tried by email but sending of email is unsuccesful. Please refund full Rs.1299/- immediately Bijoy kumar Baidya, Relationship No.1752951. credit Card ending 0443

Hi
service request number 1754538
Relationship number : 1625361
I had insured my mobile from one assist and claim for damage (screen crack). I have provided my mobile on Jan 27-2017 and they promised it ll be done in 10-15 days max. Then they said the due date is moved to Feb 26 due to lack of spare parts. Then again the due date was move to Mar8th. Now its moved to Mar 18 when i checked with their customer care.

I called the mi repair center and they said screen check will not take more then 2 days. The one assist is putting the blame on repair center and are not providing an exact delivery date.

I feel these people have stolen my mobile and look cheated. Kindly help me in lodging a formal complaint against them.
----Praveen Manoharan

One assist called me few days back and I sent them so many mails for not activating this plan and they replied back that my number is not registered for this plan.
Still after few days one assist has activated and charged me Rs1799 from my account without my consent. I want you to cancel my subscription and refund my money as soon as possible. How can you charge me without my permission? Please deactivate and return my Rs1799....

My name is Dattatray Hajare, I am HDFC bank Credit card holder.the bank has auto debited Rs1299 form Credit card number ending 6070 without my knowledge on date 1-3-2017 and i don't want this membership so cancel the membership and pay the money back (refund) immediately. Other waise i cancel my credit card Membership id.[protected].
Relationship number.1772112.
Name.Dattatary Hajare
Contact.[protected]
Emailid. datta.[protected]@gmail.com

I have given my phone for service from more than 35-36 days but no response is there. I'm calling on customer care from last 2 weeks but I don't understand what wrong with that more than 25 mins bell rang but no answer from there . You should tell us if you can fullfil our need or not . Otherwise I will be taking a strict action against your company . My phone balance also spent to call you and there you also don't pick up the call and all. Please see our problem and give reply till tomorrow otherwise I know what I will do .
My mobile number is [protected], [protected]

Double Payment Deduction by Cheap and Low Brand Software of One Assist Comapny
Membership ID : [protected]

Complaint Matters Starting From 21.01.2017 but still 08.03.2017 over 47 Days Company not replying me.

One Assist Company is totally useless and Fake as their Executive don't know any procedure, totally staff of company is untrained and also the designed software of company is very low quality, low brand totally cheap.

as per calling with executive on dated 21.01.2017 offered me to upgrade the plan today and benefit the same with it till 04.02.2018, so same time i paid the amount of Rupees 1, 439.20 and the plan is upgrade, but when i check my membership the validity was upto 20.01.2018, simply the executive committed me wrong. after that i calling again and again on Helpline numbers but still i have not receive any positive reply with your side even a single call back. means all staff making fool customers.

Again debited the amount of Rupees 1, 299.00 on dated 02.02.2017 in my Credit Card for theft purposes by One Assist Company.

I sent first mail on 03.02.2017 for miss-information and double deducting Payment, after that many times i calling Company Help Line more than 100 times i called but even a single i did't receive a single call back from company, while every time there executives assuring me Sir 24 - 48 hrs we will call back you and revert you but still after 46 days i have not received a single call back, means company has no worth to call Back Customer. then i again mail to company site and said if company has no worth to call back just give me a missed call i will call back you.

on 04.02.2017 company sent me a mail for my bank statement to check the double payment transaction. i sent my Bank Statement,

on 08.02.2017 company sent me a mail for refund to get my Bank Detail, same time i provide Bank detail for refund of second deduction.

But Still 07.03.2017 i have not received a single amount refund from company site

i sent Company mailing more then 20 times and calling helpline more then 100 times but from company side still not reply still not a single mail still not a Call Back.

Every times there executives making fool

One Assist is 100% FAKE Company.

I have given my mobile phone under insurance to one assist insurance company
my service number is 1599474, almost 5 month the mobile is with the company and the company is not giving back, the company is giving me new due dates of repairing and even sometimes gives confirmation that i will recieve my mobile on this date or that but mobile never came. Even a week back i got a phone from service center that my handset is ready and but the comapny service center is not responding with proper answer, just want my mobile back. The company is doing cheating at the time of pick up they says they will repaired and deliver the product after a month but its 5 month over . Even i got a call from mi service center that my mobile is ready but dont know why the company is cheating. Just want my mobile back even in unrepaired condition

My Membership No: 1005229

My Redmi Note3 i have sent to one assist on January 28th for service. but untill today they dint return it back. when ever i call they keep on changing my due date and keep extending my due date. and they just say that it is waiting in the center. Now i called them they changed the deliver date again.

This is the toll free number of one assist [protected]
mail id - [protected]@oneassist.in