OneAssist Consumer Solutions Complaints & Reviews

One assist called me few days back and I sent them so many mails for not activating this plan and they replied back that my number is not registered for this plan.
Still after few days one assist has activated and charged me Rs1799 from my account without my consent. I want you to cancel my subscription and refund my money as soon as possible. How can you charge me without my permission? Please deactivate and return my Rs1799....

My name is Dattatray Hajare, I am HDFC bank Credit card holder.the bank has auto debited Rs1299 form Credit card number ending 6070 without my knowledge on date 1-3-2017 and i don't want this membership so cancel the membership and pay the money back (refund) immediately. Other waise i cancel my credit card Membership id.[protected].
Relationship number.1772112.
Name.Dattatary Hajare
Contact.[protected]
Emailid....

I have given my phone for service from more than 35-36 days but no response is there. I'm calling on customer care from last 2 weeks but I don't understand what wrong with that more than 25 mins bell rang but no answer from there . You should tell us if you can fullfil our need or not . Otherwise I will be taking a strict action against your company . My phone balance also spent to call you and there you also don't pick up the call and all....

Double Payment Deduction by Cheap and Low Brand Software of One Assist Comapny
Membership ID : [protected]

Complaint Matters Starting From 21.01.2017 but still 08.03.2017 over 47 Days Company not replying me.

One Assist Company is totally useless and Fake as their Executive don't know any procedure, totally staff of company is untrained and also the designed software of company is very low quality, low...

I have given my mobile phone under insurance to one assist insurance company
my service number is 1599474, almost 5 month the mobile is with the company and the company is not giving back, the company is giving me new due dates of repairing and even sometimes gives confirmation that i will recieve my mobile on this date or that but mobile never came. Even a week back i got a phone from service center that my handset is ready and but...

My Membership No: 1005229

My Redmi Note3 i have sent to one assist on January 28th for service. but untill today they dint return it back. when ever i call they keep on changing my due date and keep extending my due date. and they just say that it is waiting in the center. Now i called them they changed the deliver date again.

This is the toll free number of one assist [protected]
mail id - [protected]@oneassist.in...

Hi,

I have not registered or requested for any card protection service. Yet, an amount of 1299 has been deducted from my credit card for the same. I do not understand how the service can be activated without even taking an approval or confirmation from the customer. It is very disappointing and a very bad customer experience.

Request you to kindly cancel the card protection service and refund the amount.br...

One assist has activated and charged me Rs 1969 from my credit card without my consent. I want you to cancel my subscription and refund my money as soon as possible. How can you charge me without my permission? Please deactivate and return my Rs1969.
Name. Niju
Relationship no is 1540240
Credit card no ending xxxx6006

awaiting for your positive replay...

I did not register for oneassist coverage and have not included any wallet items too, yet they debited a sum of rs.1, 799/- without my solicitation..

I already paid for one year without any use-value. And i do not want to repeat the same.

I request oneassist team to cancel oneassist and refund my amount immediately, as it is of no useful/necessary for me.

Relationship no.: 801067

Regards,...

1299/- was debited from my credit card account as oneassist fee without my knowledge. I have never applied for oneassist service in any way. While enroling also, your staff didnt asked me weather i want this service or not.

Further the debited amount is converted into smartemi and here also i dont know who did this? Now who is responsible for this?, i reied very hard to cancel this service and called hdfc customer care, they...

I have submitted my damaged mobile phone to one assist and registered a claim thereof.However there is no explanation from one assist reg. my claim which is in insurance approval stage Device Claim – Service Request # 1765238 since 7th of feb 2017?
I have already escalated the issue more than 3 times but I am extremely disapointed with the poor response from the customer care team.

Pls help resolve my case....

Hi,
DATE-07.03.2017
I Received SMS from HDFC BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team.

Please deactivate and refund my money ASAP
date of incident : 02.00hrs. 25 FEB 2017
HDFC Credit Card No.xx2087
OneAssist Relationship Number : 1751303

awaiting for your positive replay
thanking...

Very delay and worst service by oneAssist. My amount of Rs 989.10 has been deducted on 10th Feb 2017 during the payment after that I haven't get any information regarding it from the side of oneAssist team then I have emailed to oneAssist many times with full details with attachments of transaction reference no. For Refund my amount I have also send all the bank account details but their customer executive always told me to wait for two days...

I had applied for claim on 13th feb, 2017. The company and all its employees were very quick and helpful during the process but then the storm came. I was told that the cost of repair is beyond claim amount so asked for my unrepaired handset back.

Now its almost 1 month and no one is responding to my emails or phone calls. The telephonic guys just tell me that someone will get back to you in 48 hrs. But that never happens.br...

Hi Team

This is Akbar Basha from Chennai.

I am very disappointed with service of this One Assist company.
I raised a complaint on 6 December 2016, regarding display damage, they rectify the problem and handover it to me on 10 Jan 2017.
Then immediately I notices my 3.5 Audio Jack is not work properly, but it was works well before the service.

So I raised the complaint again on 12...

Hi,
I Received SMS from HDFC BANK that RS-1299/- deducted from my credit card to ONE ASSIST PLAN. without my permission.. i also got a mail from one assist team. i dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money ASAP
date of incident : 17.22hrs. 2 Mar 2017
HDFC...

Dear sir

I bought policy from OneAssist Insurance for my handset. I had claimed for refund 2 months ago after I got liquid damage of my handset Redmi 3s. I have not received claim amount even after 15 days of submitting documents as required by OneAssist. Request number #1741813. Now I am trying to call customer care from my registered number from 3 days but no one is responding. I am very disappointed by such service and planning...

Dear Sir,
I am Gaurav Maheswari, who had purchased the mobile insurance on 4th March 2016,
My OneAssist Membership Number - 946070,
Claim Number - 1788025,
SR Number - 1807311.

I have filed a claim on 16th Feb 2017, and uploaded the documents and photos and the handset was picked up on 21 Feb 2017.
The estimate i received was for the amount 30690/- Rs.
I have sent multiple emails...

I have been charged rs.1299 on my hdfc credit card on 1st march 2017 without my permission or any authorisation. I have tried contacting the email address but no response from oneassist.
This is a completely fraudulent transaction from the company. Please refund rs.1299/- immediately to the credit card otherwise will need to raise grievance with consumer court.
Name : annie mekkattukulam
One assist reference no : 1773192br...

My mobile no is [protected] On 27th feb 2017, i got an SMS from AM-HDFCBK and inform me that ONE ASSIST membership fee has been debited from my credit card account and they activated the plan and debited 1299 Rs.i didn't share any card no, cvv, otp. how could they debit money from my account without my concern.
One assist customer care are worst.they don't listen to us.i have called so many times and asked to cancel the protection plan...