OneAssist Consumer Solutions Complaints & Reviews

Below i am facing the service issue and still problem not resolved.

we have not purchased your service to repair the product. we purchased your service to resolve the issue and replace the new with quality product, but one assist not providing the proper service and product quality.

I raised the first complaint on dt.1st Aug 2022 (Service Request No.[protected], your technician visited at home and checked that the cooler motor is not working. He is visiting again after 8 days with a new motor, but the motor is local and the quality of the motor is not good. your person replaced the local motor and then said cooler fan issue and took the pin and closed the complaint without any information.

When I called customer care and again raised the complaint on 16 Aug 2022 (Service Request No.[protected], your technician visited and told motor issues and the last technician fitted the local motor. after that still no any one reply from one assist and still cooler problem not resolved form last 1 month.

If the first-time cooler problem is not resolved, then how did you clear the service bill?. Your technician fitted a local low-quality motor but attached bill motor values shows Rs.3100/- (refer attachment). how it is possible and what prof checked by from your team and how cleared it without customer confirmation.

Regards
Vishnu
[protected]
[protected]

I would like to acknowledge you with how poor the customer service is getting day by day and how other companies want to take a leap in the same field of consumer solutions as well. I am writing this regarding my experience as I had submitted my phone for replacement and was promised to be returned by 31st August. Despite calling the agents and chatting with the customer service on the application there is still no firm response. Moreover, the first tier customer service agents lack the ability to converse in English. I am trying to get a hold of my device as I have a flight to London on the 5th September and would be unable to carry the device if the delivery has not been received. My service request ID is 16431477 and relationship number is 14617076. Please get back to me as soon as possible. I am aware that this is not your daily chore but I request you to take a look at it. Thank you and have a great day!

I had raised a complaint earlier about extended warranty not being followed by one assist on 24th aug . This complaint is regarding Hi Sense model fridge which is not cooling the lower compartments . After raising the complaint in this site I got a call and technician was sent to look into the matter . The technician was supposed to come today but he did not turn up, when I called him up he said the items will take a long time to get cleared...

ICIC Bank has auto deduced 1899.00 for my account in advance. I never accepted any policy like this (PPL/WPP_SR[protected]_Renewal of Policy) and I don't really have any idea about the policy itself.
I need a refund on this....

Hi, My name is Nilesh Jadhav,
I have raised a service request to one assist that My TV is Showing VU logo but just after that its disappears, the engineer visited and he said, back light needs to be replaced . then he have collected the TV and said it will go to Andheri Yard for Backlight replacement.
After one Day, engineer take back the TV without saying any estimated bill, directly the final bill was generated . on the final bill there are no visiting charges mentioned . also for the backlight replaced there were no details provided .
the backlight replaces were not working properly, the change was not properly tested .
If any part was replaced that must be added in to bill but they are not providing detailed bill.
Also I have raised my concern but they are costing it again . there is no SOP or proper guide lines, I want my proper bill along with visiting charges, replaced part details and testing report.

Hope team will help as per the charges paid .

Service Request Number : 16117024

I claimed my mobile insurance for accidental damage but they rejected saying external force not there.

My phone fell from my hand while taking from pocket while getting down from car and I literally fell down too with my phone.My hand was the force and display got broken due to hit by stone. But this insurance people are fooling people by rejecting. Please help me and save people from buying insurance from this company....

I am cancel damage protection plan on same day on[protected] but still refund not credit in my bank
My request No is 14754234 dated[protected]

So many complaints I have Ragistred but not response from your site

Do the needfull

The amount of rs 1899 was debited from my account without my permission by One assist. I want to cancel the plan and get a refund.

My Samsung CRT TV is not operating, can a technician be provided at following address, , house no 117, sector 28 noida, pin code 201301, , , my mobile no is [protected], ,

On 17/06/2022 i received a messege from icici bank. They told me about Card protection and With out my permission they took my 1899 rs from my credit card.. And i call to icici bank they told me this is another service.. So we cant help you.

i want my money back i want deactivate this service. how they can deducted my money without my permission

i also attached my bank statement given below

Thanks
Gnana Adithya

I want to deactivate my OneAssist Protection Plan on my credit card charging me around Rs. 1899 per year and is of no use. There is no support from Mobile application or website. Even my dashboard from website shows no active plans.

Website: https://oneassist.in/

Please help!...
my relationship number is 12018071.
mobile - [protected]
email - [protected]@gmail.com

I want to deactivate my OneAssist Protection Plan on my credit card charging me around Rs. 1599 per year and is of no use. There is no support from Mobile application or website. Even my dashboard from website shows no active plans.

Website: https://oneassist.in/

Please help!

One of your engineer Amit had visited my house for repair of my ac, however ac is again in same old condition and not working properly .

I was told that one month guarantee is applicable on all service matters..

Kindly help in resoving my complaint on priority basis.

Regards

Pankaj Jatwani
C7/1203
Srs Residency
Sector 88
Faridabad
[protected]

I want to raise complaint for OneAssist consumer service. Yesterday my cooler stopped working then I raise a complaint using OneAssist app they opened a complaint for my cooler repair. This is the 3rd time i have complaint for same issue. Everytime they are sending same technician name Nirmal Kumar Vishwakarma for my Orient cooler repair. My father also got an electric shock from the cooler after the repair. I have requested the chat support team of one Assist to send the right technician for my cooler repair but they are sending same technician everytime who don't have any knowledge about cooler repair. They he broken the fan blade of my cooler by tightening the screws when I ask him for replacement he simply told me our company is not liable for plastic item replacement which cost around 550/- Rs. The service request number by One assist team for my cooler repair is 15720456 which is still under process. Now need to bought the new fan blade then I will repair the cooler. I simply want justice for the same. I am attaching the screenshot for all he issues which I am facing as well as the screenshot of chat support team of OneAssist chat team.

I am a HDFC bank credit card holder . I am not interested about this service and don't want this membership any more. Couldn't contact them through their customer care number nor their toll free number.

One Assist Relationship Number: 477036
Plan: Power Individual
Name: Arunsankar V V
Mobile No: [protected]
Credit Card Number Ending :- 4450

I purchased a laptop from flipkart and they suggested me to buy one assist complete two years protection plan. due to some reasons i dont want it and i am filing this complaint within the time of full refund.

Please deactivate the plan and refund my money ASAP.
date of purchase[protected]
OneAssist relationship number is 17656070

I purchased a laptop from flipkart and they suggested me one assist complete laptop two year protection plan . due to some reasons i want to cancel that plan and i am filing this complaint within the days limit for full refund.

Please deactivate my plan and refund my money ASAP
date of purchase plan[protected]
OneAssist relationship number is 17656070

Relationship Number 805050.
I have been trying to get my home ACs serviced under your plan since 2 months. Even after repeated (almost daily) calls to your customer care numbers and chats on the app I am still not getting the promised service.
Your customer care "Executives" have no power or authority. All they can do is apologize and promise action in the format decided by the company. I have repeatedly asked to be connected to someone in a senior capacity who can really follow up on my complaint and also give me a feedback. It seems that is not in your policy.
I am your client since you started your wallet protection plan. I had faith that you are a honest company. So when I was approached by your marketing people I was enthusiastic about the idea. However since I stay upcountry (Goregaon Raigad PIN 402103) I had asked them to confirm that they can provide the services before making any tall promises. I became a member only after being assured that you can indeed provide the promised services. Not only that, but I was also fool enough to convince 2 of friends also to sign up!
So now when your people tell me that the problem in providing the promised service is because I live in a village it makes me angry and cheated.
Either get my request attended in the next one week or be kind enough to refund my membership fee which I say is collected under false promises!
Contracting you by email or registering a complaint even on your app is extremely difficult. For a service company that is unacceptable. It makes me wonder if you are a genuine service company or a sophisticated scam!

Repair my Ac through oneassist but did work for 20 days only. After that following for more than 1 week to revisit and check. Still no response.

I have repair my AC though Oneassist quick repair and they had given 1 month guarantee. But again after 25 days, same issue started.

Hence since 1 week am following with oneassist team for my issue but still did not get any resolution.