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OneAssist Consumer Solutions Complaints & Reviews

www.oneassist.in

3.9

Updated: Nov 23, 2025

Complaints 4086

Resolved

3095

Unresolved

991

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OneAssist Consumer Solutions reviews & complaints page 9

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Hi,
My name is Deena Mary .I am a account holder in axis bank for the past 2 years.I wish to complain about deduction of money from my account.

I wish to bring to your attention that 1899 rupees has been debited from my account as part of one assist service.
This has happened already an year back and I contacted your bank through toll free number and asked them to cancel the plan and not to repeat this.
They assured me that this will not happen again and cancelled the plan.But it is still repeating and had not yet cancelled.An immediate action should be taken on this transaction.

My money should be refunded and this plan should be cancelled .I need a quick response on this matter.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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I can see that rs-1899/- deducted from my bank to one assist plan on 29/10/2021. Without my permission. This is happening since 2018, I tried to call customer service many times but no one properly responded.

Request you to please deactivate my plan and refund my amount ASAP.

Date of incident: 29/10/2021

Dec 5, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2021

OneAssist Consumer Solutions Customer Care's response Dear Customer, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Keagan, Team OneAssist.

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I had raised a claim request, but was not able to upload the required documents.
Now after uploading all the documents, One Assists say it will not reopen the rejected claim case.
If the claim was rejected after verification of all details then it was acceptable. Rejecting only on the basis of Documents is the against the justice.
Claim number[protected]...

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Hi

I am writing to inform about the wallet protection plan from the company One Assist. When i took the plan from one assist company in 2017 they register my credit card for auto renew without my consent now they auto renewing my plan without my consent for the last 2 years. They just sending email for renew information and not even bother to take my consent. Their email has no reply option [protected]@email.oneassist.in. My next renew is within next 3 days and they are all set to go for another auto renew from my credit card for another one year.

I request you to please get it sorted out for me as I do not wish to continue with one assist protection plan.

Kind regards
Sanjeev Bhangal

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: Mumbai

Every year I am charged Rs. 1399 by the transaction name "www.oneassist.in Mumbai IN". I have told them several times that I don't want any kind of coverage/insurance from your company and they always lie to me that they have cancelled it from now. Still every year, I am charged Rs 1399 for absolutely no reason. I am just a college student, how am I supposed to pay Rs 1399 for no reason.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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I wish to cancel my one assist plan.

The sales person on call just won't take no for an answer.

OneAssist Relationship Number : [protected]

Contact number : [protected]

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Oct 20, 2021

Verified Support

Dear Sujay, We regret the inconvenience caused to you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID with OCT24CF1003 and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.

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Purchased Xiaomi Mi 5X 50 on the launch. Invoice C[protected] through MI.com portal.

Option for 1 Year Extended warranty was available and same was selected.

Upon discussing with Xiaomi, I was told to coordinate with OneAssist, I cooordinated with helpline but was told will recieve call back, but no one called. ready to pay additional Delta amount but you guys are not reverting back

Have been discussing this for last week but no response.

My request is help me with the additional warranty as you would do for anyone who is buying now, refer screenshot

You can reach me at [protected] (Sanjay)

Oct 24, 2021

Complaint marked as Resolved

Warranty extended with help of OneAssist

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2021

OneAssist Consumer Solutions Customer Care's response Dear Sanjay, We are already working on this. Meanwhile, we appreciate your patience - Keagan, Team OneAssist.

Oct 24, 2021

Updated by Sanjay Kokal Thanks OneAssist team for helping and resolving the issue.

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Address: Mumbai

I have taken One Assist Complete Coverage plan for 3 years.. that included 100 percent cashless / umpteen service engineer visits and also 100 percent accidental damage coverage too.. But to my utter dismay, when LED light was not working, the engineer bluntly told that its not covered in your plan. This is a royal cheat, where they say something and then take out money from customer under the garb of fraud Terms and Conditions..

I asked them why this was not even provided to me at the time of when i had purchased the plan, to which he told that they dont know ..

I have been mentally harassed by them and want to take strict action, so that they dont dupe citizens of INDIA

Nov 16, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2021

OneAssist Consumer Solutions Customer Care's response Dear Customer, We regret the inconvenience caused to you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID with OCT06CF1002 and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.

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My phone is not working properly after getting repaired.
1. It has screen flickering issue,
2.Network connectivity issue.
3.Back panel started leaving the body frame, and cracked itself.
One Assist picked up the phone one 1st October 2021 basis of my complaint but returning it back without repairing it.
I'm sharing the video and Photo with you please check it.
Now I'm not sure about legitimately and genuineness of service.

Nov 12, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Oct 09, 2021

Updated by Firojj2021 Relation Id:1886172

Verified Support

Oct 11, 2021

OneAssist Consumer Solutions Customer Care's response Dear Customer, We regret the inconvenience caused to you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID with OCT05CF1002 and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.

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I want to stop my OneAssist Wallet Assistant Privilege service immediately in which Rs1899 charged and I want my refund back. Please stop my OneAssist Wallet Assistant Privilege service immediately.

I have tried to contact them several times. but they are ready to close my account. they forcing on me to continue it. I had at least 5 call with them since last 12 days.
now for sure they will say 15 days are over so we can not do anything.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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Address: 707-708-709 Acme Plaza, Andheri Kurla Road Andheri -East, Mumbai-400059

I am Ruchika Ravindra Shetty, Account holder of Axis Bank and my Bank a/c. Number is [protected]. I want discontinue the service of yours. so request you to not claims any amount from my A/c. No-[protected] with Axis Bank

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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I dont need this plan anymore. plz deactivate this plan and refund the amount asap.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Oct 7, 2021

Verified Support

Dear Sudheer, We are here to assist you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID with OCT25CF1001 and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.

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I had never subscribed to any of the one assist services and never gave my consent for subscription. i opened an account at Axis bank and since then one assist has been deducting Rs 1899 annually from 2019 and 2020.

This is a fraudulent act and requires immediate action. I believe i am not the only one who suffer and many customer have also complain.

Please kindly refund my money as soon as possible.
I humbly request consumer complaints forum to kindly help address this issue.

Name: Kitboklang Lyngdoh
Email: [protected]@gmail.com

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2021

OneAssist Consumer Solutions Customer Care's response Dear Kitboklang, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your contact number with OCT24CF1001 and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.

Oct 07, 2021

Updated by Kitz Lynz Your team has called up and I am very disappointed to here from them that they will only initiate a refund of only Rs 400 odd out of the total Rs 3798 that i have been deducted in 2019 and 2020 respectively.

Since it is my hard earn money, I demand that my full amount should be refunded as i have never given my consent for subscription of the plan.
I also request the consumer forum team to intervene on the matter.
I believed i was tricked and trapped by the one assist team and i demand my rights either we solve the issue here or we solved it legally.

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Address: MUMBAI

Website: www.airtel.in & www.oneassist.in

Yesterday my mobile broken but oneassist customer care member denied .. plz solve

My Mobile No - [protected]
Mail - info.[protected]@gmail.com

+2 photos

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2021

OneAssist Consumer Solutions Customer Care's response Dear Sohel, This shouldn't have happened, please allow us time to rectify this and provide you a resolution. We have forwarded your details to the relevant team and they shall connect with you within 24 - 48 working hours. Your patience in the meantime is highly appreciated - Keagan, Team OneAssist.

Verified Support

Oct 05, 2021

OneAssist Consumer Solutions Customer Care's response Dear Sohel, As discussed on the call, we will try to represent the claim to IC. Request you to give 48 working hours to update on the same - Keagan, Team OneAssist.

Verified Support

Oct 07, 2021

OneAssist Consumer Solutions Customer Care's response Dear Sohel, Please be informed that we tried representing the claim to the Insurance Company. However, they have stand rejected the claim due to Policies Terms and Conditions [Negligence]. Request you to please repair your handset from the Authorised Service Centre and save the Job Sheet for future reference - Keagan, Team OneAssist.

Oct 07, 2021

Updated by SOHEL RANA SK why ?

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Hi,

It has come to my notice today that the OneAssist service has been reactivated without me being aware of it. I do not wish to get this service and want to deactivate it and get my money refunded . This is very unnecessary and I want the amount, Rs 1899, refunded to me or else its difficult seeing a point of being an Axis Customer who have dumped this without my awareness .

Regards,
Nishnata Das

Nov 4, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2021

OneAssist Consumer Solutions Customer Care's response Dear Nishnata, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID with OCT10CF1001 and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.

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Dear All,

This company debited Rs.1899 yesterday from my ICICI bank account without my consent . Two of the employees of OneAssist called me yesterday and tried hard to convince me for the plan but I denied. Even after this they activated the plan and sent me the message of plan activation and amount debited. When I called One Assist Customer Care to deactivate the plan and refund my amount they clearly denied saying there is no procedure to deactivate except activation.

My humble request to everyone not to trust this cheater company and answers the calls from them. I have lost my trust.

Deactivate the plan and refund my money ASAP.
Mobile Number: [protected]
Date of incident : 30/09/2021

+1 photos

Nov 4, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2021

OneAssist Consumer Solutions Customer Care's response Dear Customer, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID with OCT10CF1001 and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.

Verified Support

Oct 04, 2021

OneAssist Consumer Solutions Customer Care's response Dear Customer, We have forwarded your details to the relevant team. Our team will connect with you within 24-48 working hours. Your patience in the meantime is highly appreciated - Keagan, Team OneAssist.

Verified Support

Oct 04, 2021

OneAssist Consumer Solutions Customer Care's response Dear Customer, As discussed on the call, we have requested details from you and have sent an email to your email address - Keagan, Team OneAssist.

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Dear All,

This company debited Rs.1899 yesterday from my ICICI bank account without my consent . Two of the employees of OneAssist called me yesterday and tried hard to convince me for the plan but I denied. Even after this they activated the plan and sent me the message of plan activation and amount debited. When I called One Assist Customer Care to deactivate the plan and refund my amount they clearly denied saying there is no procedure to deactivate except activation.

My humble request to everyone not to trust this cheater company and answers the calls from them. I have lost my trust.

Thanks
Vinit Kumar

Nov 4, 2021

Complaint marked as Resolved

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Sep 30, 2021

Updated by Miscellaneous Info Please deactivate and refund my money
Mobile Number: [protected]
Date of incident : 30/09/2021

Verified Support

Oct 04, 2021

OneAssist Consumer Solutions Customer Care's response Dear Vinit, We have forwarded your details to the relevant team. Our team will connect with you within 24-48 working hours. Your patience in the meantime is highly appreciated - Keagan, Team OneAssist.

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Hi,

I am a hdfc bank credit card holder. The bank has auto debited rs 1299 from my credit card number ending with 489377XXXXXX7864 without my authorization.

I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

Regards,
PARIYANKA

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Oct 1, 2021

Verified Support

Dear Pariyanka, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID with OCT01CF1001 and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.

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Hi there,

we have been notified that our plan is due for renewal. please can you cancel the plan with immediate notice. Details are as follows:
Plan :Enhanced WA Privilege Single Plan
Membership id : [protected]
Relationship id : 8731653

Appreciate your quick response.

Contact : Aruna Kumar korrapati
Mobile :[protected]

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 30, 2021

Verified Support

Dear Aruna, We have forwarded your details to the relevant team. Our team will connect with you within 24-48 working hours. Your patience in the meantime is highly appreciated - Keagan, Team OneAssist.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Sep 30, 2021

Verified Support

Dear Aruna, Please be informed that Membership will be cancelled within 24 hours and Rs. 1, 899.0 will not be deducted from the customer's account as auto-renewal - Keagan, Team OneAssist.

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I want to stop my OneAssist Wallet Assistant Privilege service immediately in which Rs1899 charged and I want my refund back. Please stop my OneAssist Wallet Assistant Privilege service immediately.

OneAssist Consumer Solutions customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2021

OneAssist Consumer Solutions Customer Care's response Dear Customer, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution - Keagan, Team OneAssist.

Oct 06, 2021

Updated by Mader I have received only Rs 800 I want full refund for plan amount Rs1899.

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